X.1800 RBS Binder

X-1800 Checklist

Before using your new X-1800 Rental Sales binder on a sales call, please complete the following:

Action item Completed

1. Include Garment Check Sheet or Garment Pick-Up Report o
o
2. Insert pictures of partners at the SAMI and PAMI Station o

3. Insert picture of all SSRs that service accounts in your territory o
o
Use the new SSR profile. Your HR manager may have this created. o
The template can be found below and altered for each SSR. o
G:\Common\RBS Appendix Items\SSR Intro Card o

4. Include a copy of a local Customer Request Form (CRF) o
o
5. Include a picture of a Customer Service Representative (CSR) and Sales Rep o

6. Include a copy of a local invoice with pricing blocked out o
o
7. Include local map of Service Area o

8. Include picture of local Cintas location o
o
9. Include NP/Renter Before and After picture o
a. Include picture of employees wearing their own clothes
o
b. Include picture of employees in Cintas garments o
o
10. Include significant recommendation letter
o
11. Competitive Information to include o
a. Unifirst o
• Competitor Agreement

• Local invoices

• Reference letter from a former local Unifirst customer

b. Aramark
• Competitor Agreement

• Local invoices

• Reference letter from a former Aramark customer

c. G&K
• Competitor Agreement

• Local invoices

• Reference letter from a former G&K customer

d. Local Competitor
• Competitor Agreement

• Local invoices

• Reference letter from a former local competitor customer

X-1800 r.11.12

How It Works

How It Works

X-1800 r.11.12

How It Works

How It Works

How A Uniform Rental Program Works

Program Start: 1 2 34 5 5 Garments worn
11 (1 for each day of the week)
You will be assigned 6 7 89 10
11 garments when you 5 Garments being cleaned
start the program. each week

Ensure you receive the correct +1 Extra Garment
number of garments each week. (you are currently wearing)

Correct How The Service 1 2 34 5 11 Garments Total
Works:
11 6 7 8 9 10
Each week, Cintas
will pick up your This week: =
soiled garments and 5 dirty sent out
return your cleaned to be cleaned Next week:
garments from the 5 clean
previous week. delivered

What Not To Do: 1234567 8 9 10
11
Incorrect Keep in mind that if =
more than 5 sets of
soiled garments are This week: Next Week:
turned in, you may not 7 soiled garments go out 4 clean garments left —
have enough clean to Cintas to be cleaned NOT ENOUGH!
garments to wear the
following week.

See your Cintas Rep if you have any questions.

How A Cintas Uniform Program Works

1. No up-front investment
2. Each employee receives 11 brand new shirts and 11 brand new pants
• 5 dirty + 5 clean + 1 on the wearer
3. Weekly pick-up and delivery service
4. We inspect, repair, replace and size change at no additional charge
5. We wash them, dry them, finish them
6. The program is completely flexible to your changing needs
7. All for $8.00 – $12.00 per week

X-1800 r.11.12

Implementation Options

Rental Lease Purchase

Weekly Laundering Weekly Laundering Weekly Laundering
Weekly Inspection Weekly Inspection Weekly Inspection

Repairs Repairs Repairs
Delivery Delivery Delivery
Size Changes Size Changes Size Changes
Replacements Replacements Replacements
Communication Communication Communication
with Wearers with Wearers with Wearers
Tracking Report Tracking Report Tracking Report
Management Management Management
of Program of Program of Program
On-Hand Inventory On-Hand Inventory On-Hand Inventory
Confirming Orders Confirming Orders Confirming Orders
Ordering Ordering Ordering
Initial Outfitting Initial Outfitting Initial Outfitting

Cintas Responsibility
Employee Responsibility
Company Responsibility

X-1800 r.11.12

Choosing A Program

Conditions to Consider When Choosing a Work Apparel Program

Condition Rental Lease Purchase

Turnover Moderate Moderate Very Low
to High to High Very Light
Soil Level Very High
Management Light to Heavy Very Light
Administration Low Low High
Initial Investment Low Necessary
Ability to Repair Very Low
Not Necessary Not Necessary Low
Garments High
Consistent Image Moderate

Convenience Very Convenient Somewhat Convenient Inconvenient
Financial Very Inexpensive Depends
Sanitation Inexpensive Up to Individual
Professionally Some Control on Program
Tracking Inventory Up to Individual
Cleaned
Full Control No Control

Specialized Garment Not Likely Not Likely Anything Desired
Location of Centralized Decentralized Doesn’t Matter
Employees Valuable Employee Employee Benefit Seen as
Morale Another Rule
Benefit

X-1800 r.11.12

Benefits to Employer

Benefits to Employer

X-1800 r.11.12

Benefits to Employer

Benefits to Employer

Benefits of a Cintas Program to the Employer

• E mployees in uniform offer a better company image
• O utfitting your employees in uniforms will provide your company

with a competitive advantage
• Employees in uniform are perceived as more professional

and better trained
• U niforms create an equal working environment
• U niforms will increase employee pride and morale, which will

increase productivity, customer satisfaction and profits
• A uniform program will improve the level of teamwork

among employees

X-1800 r.11.12

Your Customers and Employees Want Uniforms

A J.D. Power survey shows
that over 75% of consumers
prefer employees in these
industries to be in uniform:
• Plumbing
• Electrical Work­
• Appliance Repair
• Exterminating
• Gas & Electric
• Heating & Cooling
• Utilities

After Before

• Y our employees will enjoy projecting a more polished
and professional image

• Employees feel more important, increasing morale
• Customers hold a higher perception of your people

and your business
• R eliable, weekly service means employees will

consistently look their professional best
• Y ou and your employees get affordable, easy-to-

live-with pricing

X-1800 r.11.12

Consumers Say “Yes”

X-1800 r.11.12 • 9 7% of the public believes that uniforms would make
your employees easier to recognize

• 7 0% of your customers feel uniforms would make your
employees look neater and more professional

• 6 0% of your prospects feel that uniforms would make
your workers look better trained

Survey conducted by Weintraub Associates,
a national management consulting firm.

Benefits to Employee

Benefits to Employee

X-1800 r.11.12

Benefits to Employee Benefits of a Cintas Program
to the Employee

• Convenience—the employees no longer have to launder
their own clothes.

• A clean uniform shirt and uniform pant for each workday.
• A tangible benefit that employees can use every day.
• If the uniform rental fee is paid for by the employee, the

weekly cost is tax deductible.
• Uniforms give employees a sense of pride.
• Cost effectiveness — do you know that your employees

are already in a uniform program?

A Tangible Benefit

BEFORE

Top Benefits What’s the #1 Benefit for Employees?

Uniforms 57.5% A recent survey of the automotive industry found that
Paid Vacation 50.7% uniform service tops the list for employee benefits.
Medical Plan 42.4%
• Automotive professionals responded that a uniform
Paid Sick Days 26.6% service was the top benefit received in a competitive
Paid Training 21.9% benefits package
Life Insurance 21.9%
401K 19.2% • U niform service is the most cost-effective benefit
Dental Plan 17.8% an employee can receive
Vision Care 12.3%
Tool Reimbursement 11.6%
None 23.3%
Other 5.5%

X-1800 r.11.12

Save Time and Money

Traditional Approach Weekly Cost

Retail Clothing Purchases $5.88
6 Pants ($31) + 6 Shirts ($20) = $306 $2.43

Average Maintenance Cost (2 loads) $7.25
Detergent, softener, etc. = $1.34/wk
Utilities/Washer/Dryer * = $1.09/wk $15.56

What is 1 hour of your time worth?
Federal Minimum Wage = $7.25

Total Weekly Cost:

The Cintas Approach $9.25
$6.31
We provide 5 changes or sets each week
Service includes cleaning, pick-up, delivery,
repair and replacement

Subtotal Weekly Savings:

Total Annual Savings $328.12
Opportunity

* EnergyStar.gov; ConsumerEnergyCenter.com

Let Cintas provide this convenient
service for you, as well as save you time
and money over the course of the year!

A full-service uniform program from Cintas will have a positive
impact on your employees’ lives, such as:
• Take care of daily wardrobe needs
• Provide freedom from doing laundry
• Eliminate damage to personal clothes
• Allow more time to spend with family

X-1800 r.11.12

Cintas Uniqueness Cintas Uniqueness

X-1800 r.11.12

Cintas Uniqueness

Cintas Uniqueness

A Proven Process: Inventory Control

1. A documented count is left with the customer 2. A fter uniforms are washed, inspected and
at pick-up. sorted, they are recounted to ensure a
complete delivery.

3. Final counts are verified before loading. 4. T he customer is presented with a documented
inventory sheet at delivery.

X-1800 r.11.12

A Proven Process: Inventory Control

The Activity Report tracks weekly pick-up and delivery, keeping you informed of any change to
your account, (i.e., courtesy repairs, garment upgrades, etc.)

1 4/14/12 4/07/12 4/14/12 9
2 10
02441 ABC Company
3 11
4 Smith
Doe
5 Miller
Johnson
6 West
7 Clooney
Pitt
8 Jolie
Clarkson
Aniston

Damon
Morgan
Glass
West
Allen
Wright
Roberts
Trump

Clooney Courtesy Repair-In Plant 12
Clarkson
Damon 13
14
15

1. Date 10. Pick-Up Quantity
Identifies date report was generated Total number of garments, picked up for service last week

2. Cintas Customer Number 11. Delivered Quantity
3. Customer Name Total number of garments, delivered to you this week
4. Employee Number
12. Individual Garment ID
Each wearer has his/her own employee number for Each individual garment features a unique ID which
your account tracks back to an individual employee
5. Employee Name
6. Item Number 13. Courtesy Repair
Identifies garment style number Repairs performed upon request by customer
7. Garment Color or Cintas Quality Control Department
8. Garment Size
9. Inventory Quantity by Item 14. Garment Upgrade
Total number of garments, assigned to each employee Requested by Cintas Quality Control Department

X-1800 r.11.12 15. Size Change
Size change requested by customer

Employee Report

The Garments for Employee Report tracks specific garment activity for each employee.

1 4/27/12
02441 ABC Company
2 John Doe
3

4

5 2/04/12
3/08/12
4/18/12
4/18/12
4/18/12
4/18/12
4/18/12
4/22/12
4/22/12
4/22/12
4/22/12
4/22/12
4/25/12
6 3/28/12
3/28/12
4/18/12
4/18/12
4/18/12
4/18/12
7 4/19/12
4/22/12
4/22/12
8 4/22/12
4/22/12
4/22/12
9 4/22/12

10

1. Customer Name 7. Garment Color

2. Cintas Customer Account Number 8. Garment Status
Indicates if a garment is currently in the program or
3. Employee Number and Name has been pulled
Each wearer has his/her own ID number for your account
9. Issue Date of Each Garment
4. Employee Invoiced Quantities
Total number of garments, by item, issued to this employee 10. Date Last Scanned
Shows the last date a garment was scanned/processed
5. Bar Code ID Number at our facility
Each individual garment features a unique ID which tracks
back to an individual employee

6. Garment Item Number
Identifies garment style

X-1800 r.11.12

Location to Insert

Individual Garment
Check Sheet As Proof

Garment Care

Exclusively by Cintas

SAMI — Shirt Alternative
Method of Inspection

1. I.D. Tape
2. Collar
3. Seams
4. Emblems
5. Pockets
6. Hems
7. Buttons
8. Placket

PAMI — Pant Alternative
Method of Inspection

1. I.D. Tape
2. Buttons
3. Belt Loops
4. Tears
5. Seat
6. Knees
7. Holes
8. Hem

• Your garments are inspected by both our state-of-the-art
equipment and our skilled employees to ensure you receive
quality uniforms

• U niforms in need of repair are proactively handled by our
detail-minded staff

• Y our uniforms are proactively inspected and replaced
as needed

• A Product Repair Report is generated every time a garment
is repaired

Need a repair or replacement for your garment?
Simply fill out the Service Request bag.

Did you know?

97% of all repairs are proactively caught
by the Cintas Pami/Sami process

X-1800 r.11.12

Location to Insert

Local SAMI/PAMI
Images and/or Reports

Quality Audit

Garment Inspection Process

Cintas has implemented a Product Quality Review System at every uniform processing plant to
ensure that we consistently measure product quality and meet customer expectations.
• A t every plant, a Designated Quality Auditor:

• Is thoroughly trained in all aspects of product quality requirements
• Must pass an assessment test
• Reviews 60-80 garments every 15 minutes
• Is aware of the negative impact that poor garment quality has on the customer
• Determines appropriate next steps for flagged garments; i.e., mending, cleaning or replacement
• Posts weekly defect reports at each station for Cintas partners to review
• Reviews defect rates and discusses ways to improve at weekly production meetings
• Audits are random, and are conducted once garments leave the steam tunnel
• All audits are recorded into the Cintas Quality Audit Tracking System (CQATS)
• In addition to garment inspection, temperatures are tested inside dryers and steam tunnels

X-1800 r.11.12

Superior Garments

• Cintas designs garments to meet our customers’ functional
and comfort needs

• M anufacturing our own garments assures consistent
appearance and fit

• M odern distribution facilities enable quick turnaround of
new orders

X-1800 r.11.12

Quick Turnaround of Uniform Orders

• No delays in delivery — local stockrooms mean
immediate availability

• Y our new employees will be in uniform in one week

• Most uniforms are manufactured and distributed by
Cintas, ensuring supply

X-1800 r.11.12

Personal Route Computer

• Your needs are handled immediately on the spot,
ensuring they’re done the first time, every time

• Y ou can add an employee to the program,
change a garment size or color, replace garments
and more

• O nsite service lets you confirm your order
and eliminate human error

X-1800 r.11.12

Wash Process

Water Quality and Conservation 1 Garments are separated by color, fabric or type of soil
Cintas was the first major industrial laundry
company to make the corporate-wide switch 2 Sorted garment loads are weighed to ensure consistency
from detergents that contain Nonylphenol of cleaning quality
Ethoxylates (NPE) to detergents that do
not contain NPEs. Safer for you and 3 Wash process and cleaning formulas are designed for
the environement. each garment and soil type

We use 4 Liquid injection system and wash process are regularly
NPE-Free monitored for quality assurance
Detergents.

Safer for you and the environment.

www.cintas.com/npefree

X-1800 r.11.12

About Our Drivers

Meticulous Hiring

There’s more to our drivers than meets the eye

• Meticulous Hiring – Our meticulous hiring practices ensure consistency, proper
training and partners that exemplify the Cintas culture of honesty and integrity

• S ervice Sales Training – Once hired, each Service Sales Rep (SSR) participates in a
comprehensive training and development program towards certification which features:
• 49-Day Training Program
• Training on Demand Assessments
• Safety Training
• Certification Process

Why this is important to our customers

• Our SSRs are well-trained professionals who exceed customer expectations,
reducing customer frustration

• Each SSR is qualified to act as a consultant to our customers, with the ability to
identify and recommend solutions

• A ccuracy in delivery and service keeps costs low

X-1800 r.11.12

Location to Insert

Image of Local SSR
(baseball card template)

G:\Common\RBS Appendix Items\SSR Intro Card

Customer Request System

Customer Request Customer Calls/Requests
Form Process
1. Customer Call Whether you want to add a new employee, or have a service
2. Plan of Action question, your calls are important to us.
3. Response and Resolution
4. Follow Up • Y our calls are welcomed and documented

• On your first call, an immediate plan of action is agreed
upon between you and a full-time customer service
representative

• Count on a quick response to any request within 24 hours

• You’ll receive a follow-up call or visit to ensure your issue
was resolved to your satisfaction

• We’re happy when you’re happy—that’s what we mean by
World Class Service

X-1800 r.11.12

Location to Insert

FRONT:
Customer Request

Form As Proof

Location to Insert

BACK:
Picture of Sales Rep

and CSR as Proof

Simple Invoice

Your weekly invoice lists all of the products and services we delivered that week.

ORIGINAL INVOICE

REMIT TO: CINTAS CORPORATION
ATTN: ACCTS. RECEIVABLE
SHIP TO: TAYLOR INDUSTRIES PO BOX 123
555 Main St
1 Anywhere, US 00000 Anywhere, US 00000
000-555-1234
G E2M2 INVOICE NO.

045195621

BILL TO: TAYLOR INDUSTRIES CONTRACT NO. ACCOUNT NO. STOP SEQ DELIVERY CODE SOIL TKT CNT INVOICE DATE 2
555 Main St 9
Anywhere, US 00000 01881 07309 15 W100040 R 2/10/12
5
3 LOC ROUTE DAY CUST NO. DEPARTMENT CUSTOMER P.O. NO. TERMS 6
DUE 3/10/12 7
72 045 2 07309 8
CONTACT: MR. JOE SMITH EVEN BILLING

000-555-1234 TAX CODE PAGE 1

NC-GUIL-JAME

LINE SOIL MIN C BB ITEM DESCRIPTION OR EMP. ITEM QUANTITY QUANTITY PRICE INVOICE T
NO. CNT NO. INVOICED AMOUNT X
CHG. O EMPLOYEE NAME NO. INVENTORY
1 100
2 SHP TWL FOLDED-RED UF 2178 100 1
HVY DTY SCRUB SVC UF 9314 1

3 COMFORT SHIRT UF 935 11SH $.XX $X.XX

4 COMFORT PANT UF 1 945 11PT $.XX $X.XX

BRIAN NEWTON 1 SUBTOTAL $X.XX

5 COMFORT SHIRT UF 2 935 11SH $.XX $X.XX

6 CARGO PANT UF 2 270 11PT $.XX $X.XX

CARGO SHORT UF 2 370 3 PT $.XX $X.XX

KEN BAKER 2 SUBTOTAL $X.XX

7 CARHARTT SHIRT UF 3 384 3 SH $.XX $X.XX

8 CARHARTT PANT UF 3 383 7 PT $.XX $X.XX

TERRY BROWN 3 SUBTOTAL $X.XX

9 COMFORT SHIRT UF 4 935 13SH $.XX $X.XX

10 COMFORT PANT UF 4 945 14PT $.XX $X.XX

ERIC GUYTON 4 SUBTOTAL $X.XX

4 11 WOMEN’S SHIRT PKT UF 5 205 12SH $.XX $X.XX
12 WOMEN’S PANT CATHY UF 5 395 14PT $.XX $X.XX

MARY HITTMAN 5 SUBTOTAL $X.XX

13 SERVICE CHARGE F 1 X 106

14

15 SUBTOTAL $X.XX
SALES TAX $X.XX
16 INVOICE TOTAL $X.XX

1. Customer Number
This unique number is assigned to your Cintas uniform account

2. Route Number
The route (or truck) delivering your uniforms weekly

3. Route Day
The day of the week your uniforms are delivered

4. Employee and Garment Selection
Identifies the garment style, by description, by employee

5. Item Number
Identifies the garment by style number

6. Inventory
This is the total number of garments “in the system” for each employee

7. Price Per Garment
Pricing by garment allows for flexibility by employee

8. Subtotal by Employee
Easily identify subtotals by employee

9. Even Billing
A monthly statement summary is sent reflecting the weekly activity for
that month. Payment is due by the 10th of the following month

X-1800 r.11.12

Location to Insert

Local Invoice

Introduction to Cintas Introduction to Cintas

X-1800 r.11.12

Proud To Be Recognized

A Partial List of Awards Earned by Cintas in FY 2012

Introduction to Cintas Human Resources/Corporate Citizenship Safety

• American Heart Association Start! Fit-Friendly Gold • O SHA VPP “Star” Recognition
Achievement Award • San Jose, CA rental facility
• Frankfort, IN rental facility
• O klahoma Employer Support of the Guard and • Richmond, VA uniform rental facility
Reserve Above and Beyond Award • Charlotte, NC uniform rental facility
• Reno, NV distribution center
• M issouri Flag of Freedom Award for Veteran Outreach
• T op Workplace in San Antonio in 2011 by The San • O SHA “Rising Star” Status under the Carolina Star
Program at Charlotte, NC rental facility
Antonio Express-News
• T op Workplace in 2011 by The Detroit Free Press • O SHA VPP “Merit” Recognition to Cintas in Searcy, AR
• Ranked #1 on the list of Best Service Companies to from the U.S. Department of Labor

Sell For by Selling Power Magazine • O SHA SHARP Recognition at our uniform rental
• Fit Friendly Award by the American Heart facility in Union, NJ

Association (Dallas Chapter) • 2 012 Minnesota Governor’s Safety Award for
• 2012 Best of Lenexa Award in the Fire Protection Meritorious Achievement in Occupational Safety

Systems and Service category by the U.S. Commerce • N J Governor’s Occupational Safety and Health Award
Association (USCA) for the 6th consecutive year to Cintas in
• Best Place to Work in Oklahoma by OKCBiz Piscataway, NJ
Magazine for the 4th consecutive year
• Everyday Hero Award from the Spokane, WA • N J Governor’s Occupational Safety and Health Award
Kiwanis International Chapter for the 7th consecutive year to Cintas in Union, NJ
• 2012 National Standard Top Workplace in Minnesota
• West Michigan’s Best and Brightest Company to • N J Governor’s Occupational Safety and Health
Work For In 2012 for the 5th consecutive year Award to Cintas Fire Protection in Ledgewood, NJ
• Certificate of Recognition by the Island Harvest Food
Drive to Cintas Cleanway in Riverhead, NY • E xcellence in Safety and Health Award by the
• Platinum Service Award from Luxottica Corporation to Oklahoma Safety Council to Cintas in Lawton, OK
Cintas Cleanway in Riverhead, NY
• Distinguished Service Award from the Limited Brands • G old Incident Rate Excellence Award from the
to Cintas Cleanway in Riverhead, NY Iowa-Illinois Safety Council for Outstanding
Achievement in Accident Prevention in 2011

• N ew Jersey Smart Workplaces Award from the
New Jersey Department of Transportation

• G olden Gate Partnership Recognition to Cintas in
Oakland, CA from California OSHA

X-1800 r.11.12

Sustainability Diversity & Supplier Diversity

• Chesterfield County, VA Department of Utilities, • M ichigan Minority Supplier Development Council
Industrial Waste Pretreatment — Most Improved (MMSDC) Corporate ONE Award for driving procurement
Industry 2011 opportunities with minority business owners

• Chesterfield County, VA Department of Utilities — • 2 011 Corporation of the Year by the African American
Gold Award for 100% Pretreatment Compliance Chamber of Greater Cincinnati & Northern Kentucky

• G old Pretreatment Excellence Award by the • 2 011 Corporation of the Year by the South Central
Hampton Roads, VA Sanitation Department for the Ohio Minority Supplier Development Council
3rd consecutive year (SCOMSDC)

• Industrial Waste and Pretreatment Environmental • 2 011 Spirit of Diversity Award from the South
Excellence Award by the Virginia Water Environmental Central Ohio Healthcare Supplier Diversity Council
Association (nominated by the Chesterfield County for diverse supplier development through mentoring
Department of Utilities) and training

• M issouri Water Environment Association Industrial Apparel
Pretreatment Award
• North American Association of Uniform Manufacturers
• T he Kelowna Green Business Award to Cintas Canada and Distributors (NAUMD) Image of the Year Award

• S ignificant Industrial User Honor Roll from the • 2 012 UNIVATOR Award for the 4th consecutive year
Milwaukee Metropolitan Sewerage District/Wisconsin from UniformMarket News
Department of Natural Resources for 3rd consecutive year
• 2 012 Editor’s Choice Award Winner for our
• C ity of Portland Bureau of Environmental Services EcoGeneration by Cintas™ Cobra Jacket
Award for maintaining full compliance with industrial
pretreatment standards in 2011 • N orth American Association of Uniform Manufacturers
and Distributors (NAUMD) 2012 Image of the Year
• C ertificate of Achievement from the City of Phoenix Award Winner for Embassy Suites, The New York
Water Services Department for maintaining full Palace and Harrah’s Cherokee
compliance with industrial pretreatment standards
• 2 012 Professional Clothing Award for
• 2 011 Association of Washington Business Corporate Clothing
Environmental Excellence Award
• 2 012 Professional Clothing Award Best Stock Design
• 2 011 Environmental Excellence Silver Award by the for the Double-Breasted Houndstooth Tunic
Charlotte-Mecklenburg Utilities Department

• G old Precious Medal Award for Excellence in Safety
and Health Systems to Cintas in Port Huron, MI by
MIOSHA and the State of Michigan

• S ilver Precious Medal Award for Excellence in Safety
and Health Systems to Cintas in Macomb, MI

• Industrial Wastewater Committee Pretreatment Gold
Award from the Missouri Water Environment Association
to Cintas in Springfield, MO for 10th consecutive year

X-1800 r.11.12 Trust The Team With The White Truck

Cintas Invests In Our Community

As a corporation and as individuals within our corporation, we
respond to the needs of our communities and the larger world.

• Clothe the Kids Program — Each location hosts a clothing drive, collecting new and
gently used children’s clothing. Our partners personally have donated thousands upon
thousands of garments to clothe impoverished children.

• H ealing Hands Program — We donate medicine and health and safety supplies to
developing countries. We cultivate additional relationships between our suppliers and
those in need of antibacterial soaps and other products that fight illness and disease.

• A EDs Grant Program — We provide grants for free automated external defibrillators,
or AEDs, and related training to local schools and police departments.

• United Way — We are active donors to the United Way, raising millions of dollars to
benefit our communities.

• W e also support the work of the Leukemia & Lymphoma Society, the American Heart
Association, and similar organizations.

X-1800 r.11.12

Supplier Diversity

We promote and support the growth and development of
minority and woman owned businesses.

Our goal is to educate, help develop and provide sourcing opportunities that enable
these vendors to be successful as our suppliers and in our nation’s business world.
Our mission is to expand and maximize the utilization of our network of certified
women and minority suppliers who will enhance Cintas’ value and/or create a
competitive business advantage.

Our Commitment to Vendor Diversity

• C orporate-wide initiative to educate our partners on the importance of having a
diverse supply chain.

• L ook to increase the number of small, minority and woman owned businesses
that provide us with products and services, while maintaining our current standards
of quality, competitive pricing and customer service.

• Ensure that every small, minority and woman owned business is treated fairly
during the supplier qualification process.

• E ncourage and guide Minority and Woman Owned Businesses (M/WBEs) to
become certified through the appropriate national organizations.

• Help M/WBEs to understand Cintas’ requirements and vendor related policies
and procedures.

X-1800 r.11.12

Green Initiatives

Cintas is committed to improving the lives of our customers, partners and communities by integrating environmentally
sustainable practices, principles and solutions across our business lines

Laundry Facilities

• L aundry Environmental Stewardship Program (LaundryESP®) — Cintas is a charter member of the Laundry
Environmental Stewardship Program (LaundryESP®), whose intent is to improve the environmental performance
in the industrial laundry industry.

• W aste Water Treatment — Unlike individual home-washing, Cintas laundry facilities treat waste water before
discharging it and recycle water which reduces water usage and the amount of pollutants discharged to publicly
owned treatment works and the environment.

• Environmentally Friendly Cleaner — Once the transition is complete, Cintas will be the first and only industrial
launderer in the industry to employ washing standards that are 100% NPE-free, phosphate-free and EDTA-free at
all of its 175 uniform laundry facilities throughout North America.

Energy Usage

• Electricity — In an average Cintas facility, approximately 25% of electricity usage comes from lighting. Cintas is
converting all facilities to energy efficient lighting.

• H eat-Air Recycling — Through new innovations like heat-air recycling, Cintas has cut the electricity in half which
was once required to complete the laundry process.

• H eat Reclaimers — Cintas laundry facilities have heat reclaimers which reclaim about 95% of waste heat from
boilers, allowing us to eliminate energy used to heat incoming water.

• M odern Moisture Measurement Methods — Cintas has been able to achieve as much as a 50% reduction in
garment drying time by using modern moisture measurement methods, saving significant amounts of fossil fuel
and related green house gas emissions.

• Energy Star — Cintas has partnered with the U.S. Environmental Protection Agency on its ENERGY STAR program.
The program provides a strategic approach to energy management by tracking an organization’s current energy
efficiency and future improvement. The focus on energy usage benefits both consumers and the environment by
lowering utility bills and increasing the use of energy-efficient products and practices.

Fuel Usage

• Idle Shut-off — Cintas has installed idle shut-off software on delivery trucks to reduce fuel consumption.

Document Shredding

Cintas recycles all paper that our customers want shredded. Cintas Paper Recycling has annually saved:
• T rees: 8,435,617
• N et Energy: 10,531,254 million BTU’s, the equivalent of about 115,728 homes/year
• Greenhouse Gases: 1,963,741,444 pounds CO2, the equivalent of about 178,311 cars/year
• W astewater: 7,244,506,381 gallons, the equivalent of about 10,969 swimming pools
• S olid Waste: 626,608,820 pounds, the equivalent of about 22,379 garbage trucks

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Sustainable Products and Services

• U niform Book — Offers 55 different styles constructed from recycled polyester, with at least one eco product in
every department. To learn more about recycled polyester, go to www.cintas.com/recycleprocess.

• In 2011 — Cintas diverted 15,179,437** plastic water bottles from landfills. For example, one suit from our
Regeneration™ Collection is made using approximately 25 2-liter plastic bottles, and our Velocity Tunic is made
out of approximately 2.5 2-liter bottles. For more information, visit www.cintas.com/shop.

• H ome Laundered Products — A large majority of our eco garments can be home laundered, eliminating the harsh
chemicals used in the dry cleaning process.
* *All bottle calculations are based off of 16.9 oz. bottles and average Cintas uniform yields.

Promotional Products

• C intas created the “Go Green” logo to easily identify products made from “green” content. From organic tote
bags and recycled notebooks to energy-savers for appliances and bamboo accessories, we offer a variety of items
for your sustainable business practices.

Facility Services

• U ltraClean® Service/Carpet Cleaning Service/Paper Products — The majority are Green Seal® Certified. Green
Seal® Certification ensures that a product meets rigorous, science-based environmental leadership standards.
Green Seal® Certification assures manufacturers and purchasers that certified products are better for human
health and the environment.

• Cintas SafeWasher™ — Instead of using solvents, we use an environmentally friendly cleaning solution that is
non-toxic and non-hazardous to the environment and end-user.

• S ignet® Cleaning Chemical Service — This service reduces cleaning chemical usage and water consumption.
Approximately 30% less chemical is used from our Signet® Cleaning Chemical Service than when free pouring
concentrates (incorrectly mixed or accidentally spilled).

• Signet® Cleaning Chemical Service — The Signet® Glass, Multi-Surface Cleaner and Neutral Floor Cleaner are
Green Seal® Certified cleaning products.

• C intas Drain Line Maintainer — This service meets the EPA’s Design for the Environment challenge for biological
commercial kitchen drain line treatments.

• M icrofiber Cleaning System — Cintas provides the Microfiber Cleaning System which reduces chemical and water
usage up to 95% and there is less waste to landfills as microfiber lasts up to 6 times longer than cotton.

• P hoenix Floor Mats — Post-consumer waste is gathered, ground and extruded to produce high quality fiber. This
new Phoenix fiber keeps thousands of bottles out of landfills each year.

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Our Services

RENTAL & FACILITY SERVICES
SHREDDING MARKETS SERVED
STORAGE/IMAGING MARKETS SERVED
FIRE PROTECTION SERVICES
FIRST AID & SAFETY SERVICES
NATIONAL ACCOUNTS
DISTRIBUTION CENTER
MANUFACTURING PLANTS*

* Not all shown.

Uniform Rental Cleanroom Safe Floor Clean Kitchen First Aid & Fire Document Promotional
and Sales Solutions Solutions Solutions Safety Protection Management Products

Delivering A Complete Line Of Services

www.cintas.com

X-1800 r.11.12 Trust The Team With The White Truck

Global Supply Chain

Distribution Centers Global Supply Chain
• Ashland, KY
• Scranton, PA • 2,000 employees (30,000 company wide)
• Mason, OH (2 locations) • 88,000 SKUs
• Reno, NV • We purchase more than 40 million items a year
• Chicago, IL • Our global supply chain annual spend is $979 million
• Toronto, ON (Canada) • We manufacture 107,000 units per day
• Dallas, TX
• Montgomery, AL Distribution Capabilities

X-1800 r.11.12 • 932 Partners
• 65,000 SKUs
• M anage up to $130 million in inventory at an

accuracy rate of 99.8%
• D istribution centers receive inventory from

manufacturing plants and contract vendors
• 58% of total orders have a 24-hour ship standard
• W e customize and ship up to 170,000 garments

per day

Insert Front — Slick
Image of Local Map

Insert Back — Slick
Image of Local Plant

Getting Started

Getting Started

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Getting Started

Getting Started

Customer Onboarding

Here’s what you can expect:

1 One Week Before the Scheduled Install — Our New Account

Coordinator will call to:

• Communicate details of the installation

• Ask about any special delivery instructions, i.e., where to
park, what door to enter, etc.

• Coordinate a pre-install visit

2 Pre-Install Visit — This is the time for the Sales Rep you’ve

been working with to:

• Introduce you to the Cintas Service Rep who will professionally
service your account on your regular schedule

• P rovide you with a signed/accepted copy of our Service
Agreement in a “welcome folder”

• P rovide a list of contacts from the Cintas location that
services your account

• A nswer any remaining questions about Cintas products
and services ordered

3 Installation and First Scheduled Service — Your Cintas

Service Rep will deliver your garments and provide any
scheduled service.

4 Follow Up — Within the next week, the New Account
Coordinator will contact you again to verify everything was

installed and delivered as you expected.

5 30-Day Follow Up — After a month with your new uniform
program, you will receive a call or visit from the Service

Manager for your account. We want to ensure our service is

meeting or exceeding your expectations.

6 8-Week Follow Up — Our Marketing Department randomly

selects new customers for a short survey regarding your
overall satisfaction of Cintas.

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Uniform Storage System

Multiple Options to Fit Compartment Locker
Your Needs:
The Cintas Uniform Storage System is a safe, efficient and tidy
Standard Eight Compartment way to collect soiled uniforms and dispense clean uniforms.
26"W x 21¼"D x 84½"H
Uniform Storage System Benefits:
Big Eight Compartment
32 9/16"W x 21¼"D x 84½"H • A multi-compartment dispenser unit to store uniforms,
keeping them out of the way until needed
Standard Soil Drop
16½"W x 16"D x 77½"H • The soiled uniforms storage unit is a controlled storage bin for
hygienically collecting dirty uniforms
Maxi Soil Drop
26"W x 21¼"D x 84½"H • Larger storage units are also available for customers with a
large number of employees

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