TOURIST GUIDING TECHNIQUE: EXECUTING TOUR ITINERARY

CO-ORDINATE DEPARTURE
ARRANGEMENT

Service providers and relevant parties need to be communicated and updated on
departure arrangement according to the Code of Ethics
 Assist check out, remind them to bring down their check-in luggage earlier

to the reception or concierge area (depending on the layout of the hotel.
 Use name list, collect room keys and return them to the reception
 Ensure counting of luggage
 Best method is to display tag with code at each tourist bag.

HSAY

EXECUTE ACCOMMODATION CHECK-OUT

LUGGAGE
 Tourist luggage handling to be coordinated, tourist personal documents and

belongings must be reminded
 All luggage including hand carry are placed in the coach
 Count tourist luggage
GUESTS
 Number of guests check outs to be confirmed as per name list
 Count number of guests

ASSIST CHECK-OUT
ARRANGEMENT

Very often, a tour guide service is required right from guest arrival to guests
departure, especially for groups. A tour guide needs to assist guests as much as
possible :

 Assist guests with clearance such as payments, translations etc..

 Ensure they have collected their passport(s)

 Assist guest with luggage

 Assist guest at the airport, i.e group check-in, luggage handling, tax etc..

 Ensure guests are safe and free from hassles

TRANSFER TOURIST TO DEPARTURE POINT

• It is Tourist Guide’s responsibility to ensure the coach is on time.
• General verification on tourism transportation is usually carried out by bus driver
• Check Cleanliness of the following :

a. Coach Cushions
b. Seats
c. Dustbin
d. Carpet is cleaned and without bad odors
e. Exterior is washed
f. Wind screen

TRANSFER TOURIST TO DEPARTURE POINT

• Remind Do’s and Don’ts on the tour transport
DO’s
• Wait for the bus to come to a complete halt before disembarking.
• Help to keep the bus clean.
• Ensure that overhead compartments are closed properly.
• Respect the need and comfort of other passengers.
• Behave appropriately at all times
• Protect bus property Follow the tour guide’s / driver’s safety instructions
DON’Ts
• Don’t walk about while the bus is moving
• Don’t allow children to be jumping and running along the walkway of a moving

bus
• Do not litter in the bus
• Do not leave your valuables in the bus
• Do not smoke in the bus
• Do not eat or drink ( except mineral water ) while inside the bus
• Do not distract the attention of the driver unnecessarily
• Use of offensive language, fighting, spitting, placing feet on seats or throwing

things in or out from the bus is forbidden

EXECUTE BOARDING ARRANGEMENT ACTIVITIES
AT THE DEPARTURE POINT

PERFORM BOARDING ARRANGEMENT

• Check guests presence with the group leader from the guests list

• Inform them time the coach will leave and suggest if anyone needs to do other
things (eg to go to the bathroom), they are given certain amount of time eg 5
minutes.

• Use standard greeting, If there is any VIP address, be sure to welcome them
using appropriate address such as ‘Dato, Datin, Yg Bhg, Tuan etc..

TOURIST LUGGAGE HANDLING PROCEDURE
 Remind guests to remove old luggage tags and replace with new ones.
 Make sure owner’s address must be on the tags, and hidden from direct
view for security reason.

 All suitcases and checked-in luggage must be securely fastened, preferably
locked.

 When checking out of Hotel always recount the luggage.
BOARDING CHECK-IN PROCEDURE

 Remind guests to have the following documents to ensure a hassle free check-in
procedure:
a. Passports / I.C
b. Air tickets

c. Visa / permits
d. Embark or disembarkation cards
 Check-in is usually the first procedure for a passenger when arriving at an airport,
as airline regulations require passengers to check-in by certain times prior to the
departure of a flight. This duration spans from 30 min to 4 hour depending on the
destination and airline.

FAQ on Covid-19 (National Recovery Plan)

Meeters & Greeters
Meeters & Greeters are allowed in the terminal building, subject to the following
conditions:

Pick-up of arriving travelers at the terminal building
• Pick-up by family/friends/taxi/e-hailing drivers are allowed at the terminal

building for:
 International arrival travelers who have been granted with Home Surveillance

Order (HSO) approval.
 Domestic arrival travelers
• Documents required for interstate travel (if any) by family/friends:
 Copy of HSO approval issued by MOH
 Police permit for interstate travel
• Before pick-up, the driver will have to register their details at a dedicated
counter Otherwise, passengers will have to go to the dedicated quarantine
centre on transport provided by National Disaster Management Agency
(NADMA).

Source : Malaysia Airport

LUGGAGE SPECIFICATIONS/ WEIGHT
 All airlines have different restrictions on weight of hand carry luggage.
 Sample for Malaysian Airlines :

 First Class 40kg
 Golden Club Class 30kg
 Economy Class 20kg
EXCESS BAGGAGE FEE
 Appropriate journey rate per kilogram
 Travel within Peninsula Malaysia (West Malaysia) RM10 per kg
 Travel within East Malaysia RM10 per kg
 Travel between West Malaysia and East Malaysia RM15 per kg

BOARDING TERMINAL
 It is imperative that the correct terminal is determined before sending

passengers for transfer out or receiving them for a transfer- in.
 Example :

 LANGKAWI International Airport
 KLIA – Kuala Lumpur International Airport
 KLIA2 – Low Cost Carrier Terminal
 Subang Airport or Sultan Abdul Aziz Shah Airport

DEPARTURE PROCEDURE

 At the time of check-in, tourist guide duty is almost complete, however please assist
the tour leader. Your primary duty is to check for valid documents. This include tickets,
passports, visas, etc. (depending on the type of visit, the arrival and destination of the
trip)

REMIND GUEST OF AIRPORT SECURITY PROCEDURES

 At the time of check-in, the passenger hands over baggage which is checked by the
airport security and sealed. Anything that is above the weight limit or which is not
allowed to be carried is usually handed over to the agent at the time of check-in.

OTHER MEANS OF CHECK-INS

 Online check-in is the process in which passengers confirm their presence on a flight
via the internet and typically print their own boarding passes.

 Depending on the carrier and the specific flight, passengers may also enter details such
as meal options and baggage quantities and selection.

 Typically, web based check-in for airline travel is offered on the airline’s website not
earlier than 24 hours before a flight’s scheduled departure or 7 days for Internet
Check-In Assistant.

 In order to meet this demand, some sites have offered travelers the ability to request
an airline check-in prior to the 24 hour window and receive airline boarding passes by
email when available from the airline.

Contingency Plan
Contingency Plan is mostly referred to by many as ‘Plan B’. This is a standby plan which may
need to be to executed in a tour if the original plan does not work due to the following
possible reasons :
 Transport breakdown
 Road accident
 Cancellation
 Delays
 Emergency cases
 Death
 Unforeseen circumstances etc.
If any of the above cases occurred during a tour, a responsible tour guide needs to take the
following actions :
• Assess the problem
• Inform the tour agent immediately
• Calm the tourists
• Ensure tourists safety is placed as highest priority
• Inform the tourists of corrective measures taken
• Arrange alternative transport, tour itinerary, meal arrangement and time re-schedule.

In some cases, and optional tour or even a recreational activities can be arranged.
• Use the waiting time to conduct briefings etc..
• Record all events which have occurred and to be reported later
• Write a letter of apology later to the tourists involved (optional)

TUTORIAL FOR EXECUTING TOUR ITINERARY:
1. https://youtu.be/m4kW_rs8XFY
2. https://youtu.be/OhSBXo-mqn0
3. https://youtu.be/GX5xpPXCVd8
4. https://youtu.be/7bInuJxizuA

DISCUSSION QUESTIONS

1. What is your understanding of the term " Planning & designing
the tour"?

2. What are the different between Conducting the tour and
evaluating the tour?

3. Describes the process of pre-arrival activities.
4. How to Perform meet & greet while conducting the tour?
5. While performing the tour activities, what are tour itinerary

contents and their arrangement need to be considered?
6. How was the tour departure process has been conducted?
7. Why the contingency plan is needed in Planning & designing the

tour?

PRACTICAL TEST

1. Exploring new sites or tourism items is one way to keep your employment
interest and passion as a tourist guide alive. As a result, you must propose one
new tourism destination in Malaysia that has the potential to grow into one in
the future.

2. You need to generate a complete 3 Days 2 Nights Tour Itinerary (Tourist Guide
Copy) in Malaysia. The tour itinerary must comply with all of the requirement
as below:
a) Consist of all the introduction information: title, name of travel agent,
name of tourist guide, date of tour, group’s info, special indicator info,
types of transportation & list of destinations.
b) Day & Date arrangement
c) Time & duration arrangement
d) Places/destination arrangement.

3. One of a tourist guide's most significant responsibilities is to give the tourists a
safety, security, and emergency briefing before they go on their tours or
activities. As a result, students must create a written Tourist Guide Safety,
Security, and Emergency Briefings for the following visits or activities:
a) Island hopping & snorkeling at Langkawi
b) Hiking at Broga Hill
c) Heritage walk in the City of Malacca

REFERENCES

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REFERENCES

Malaysia Nature Guides Association (MANAGA). (2021).
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Malaysian Tourist Guides Council (MTGC). (2021). Htpps://mtgc.my. Kuala
Lumpur, Wilayah Persekutuan, Malaysia.

Ministry of Tourism, Arts and Culture Malaysia Official Portal. (2021).
www.motac.gov.my/en. Putrajaya, Malaysia.

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