5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY 6. Which from the following explain the motivation of travelling from Islamic perspective. Mana antara berikut menerangkan tentang motivasi perjalanan dari perspektif Islam. I. Decrease nation economic Mengurangkan ekonomi negara II. To know others custom and civilization Untuk mengetahui adat dan tamadun orang lain III. Perform ibadah ( Hajj) Mengerjakan ibadah ( Haji) IV. Technologies exchange Pertukaran teknologi A. I, II and III I, II dan III B. I, II and IV I, II dan IV C. II, III and IV I, III dan IV D. I, III and IV I, III dan IV 45
5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY Traveling can be used as a means of strengthening the faith Perjalanan boleh digunakan sebagai cara untuk memperkuat and piety. iman dan ketakwaan 7. The statement above is related to ________________ Pernyataan di atas adalah berkaitan dengan ________________ A. Principles of travel and tourism from Islamic perspective Prinsip terhadap pengembaraan dan pelancongan daripada perspektif Islam B. Motivation of travel and tourism from Islamic perspective Motivasi terhadap pengembaraan dan pelancongan daripada perspektif Islam C. Concept of travel and tourism from Islamic perspective Konsep terhadap pengembaraan dan pelancongan daripada perspektif Islam D. Overview of travel and tourism from Islamic perspective Pandangan terhadap pengembaraan dan pelancongan daripada perspektif Islam 46
5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY 8. Which of these agency is responsible issuing Halal certification? Agensi manakah yang bertanggungjawab mengeluarkan sijil Halal? A. Malaysia Department of Islamic Development (JAKIM). Jabatan Kemajuan Islam Malaysia (JAKIM). B. Ministry of Tourism, Arts and Culture (MOTAC) Kementerian Pelancongan, Kesenian dan Kebudayaan (MOTAC) C. Malaysian Association of Hotel (MAH) Persatuan Hotel Malaysia (MAH) D. Malaysian Association of Tour and Travel and Agent (MATTA) Ejen Pengembaraan dan Pelancongan Malaysia (MATTA) 47
5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY 9. The Islamic Concept of tourism covers the following EXCEPT _______ Konsep pelancongan dalam Islam adalah seperti yang tersenarai dibawah KECUALI _________. A. Education Pendidikan B. Finding safe places Mencari tempat yang selamat C. Recreation Rekreasi D. Get knowledge Mendapatkan pengetahuan 10. Which of the following is the travelling principle in Islam? Manakah di antara berikut adalah prinsip pengembaraan dalam Islam? A. Follows Islamic laws Mengikut undang-undang Islam B. Friendly Peramah C. Study the secret of Creator Belajar rahsia Pencipta D. Perform ibadah Menunaikan ibadah 48
5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY Traveling can be used as a means of strengthening the faith and piety Perjalanan boleh digunakan sebagai cara untuk memperkuat iman dan ketakwaan 11. The statement above is related to ________________ Pernyataan di atas adalah berkaitan dengan ________________ A. Principles of travel and tourism from Islamic perspective Prinsip terhadap pengembaraan dan pelancongan daripada perspektif Islam B. Motivation of travel and tourism from Islamic perspective Motivasi terhadap pengembaraan dan pelancongan daripada perspektif Islam C. Concept of travel and tourism from Islamic perspective Konsep terhadap pengembaraan dan pelancongan daripada perspektif Islam D. Overview of travel and tourism from Islamic perspective Pandangan terhadap pengembaraan dan pelancongan daripada perspektif Islam 49
5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY 12. Which of the following statement BEST describes the dedication of value in Islamic Tourism? Di antara berikut yang manakah merupakan pernyataan paling TEPAT menjelaskan nilai dedikasi? A. This value portrays an Islamic moral value that associated with key features of leadership Nilai ini menggambarkan nilai moral Islam yang berkaitan dengan ciri utama kepimpinan B. This value portrays the commitment to positive changes and for the sake of the common good. Nilai ini menggambarkan komitmen terhadap perubahan positif dan demi kebaikan bersama. C. This value emphasizes the workers to practice how to work a neat, organized, have the work ethic and professionalism. Nilai ini memberi penekanan kepada para pekerja untuk mengamalkan cara bekerja dengan kemas, teratur, mempunyai etika kerja dan profesional D. This value portrays the attitude of helping each other in carrying out voluntary work and always participated in the activities of the organisation. Nilai ini menggambarkan sikap membantu satu sama lain dalam menjalankan kerja sukarela dan sentiasa mengambil bahagian dalam aktiviti organisasi. 50
5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY 13. The following are the importances of providing excellent service in Islamic tourism and hospitality EXCEPT Berikut adalah kepentingan memberikan servis yang cemerlang dalam industri pelancongan dan hospitality dalam Islam KECUALI A. Increased sales and government revenue Meningkatkan penjualan dan hasil kerajaan B. Increasing public image Meningkatkan imej awam C. Dependant in competition Bergantung mengharap dalam persaingan D. Customer diversity Kepelbagaian pelanggan 14. What is the fundamental of Islam based on way of life (addin) and travelling? Apakah perkara asas dalam Islam merujuk kepada cara hidup dan pengembaraan A. God, Man and Nature Tuhan, Manusia dan Semulajadi B. God, Woman and Nature Tuhan, Wanita dan Semulajadi C. God, Wealth and Nature Tuhan, Harta dan Semulajadi D. God, Man and Forest Tuhan, Manusia dan Hutan 51
5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY 15. Factors that motivate travel and tourism in Islam are _______ Faktor-faktor yang memotivasikan pelacongan dalam Islam ialah _______ I. Spreading Islam Penyebaran Islam II. Seeing the effects of omission of the Islamic Golden Age Melihat kesan peninggalan Zaman Kegemilangan Islam III. Ability to settle debt Kemampuan menyelesaikan hutang IV. Conduct of worship and enhance the spiritual Menjalankan ibadat dan meningkatkan rohani A. I, and IV I, dan IV B. I, II and III I, II dan III C. I, II and IV I, II dan IV D. I, III and IV I, III dan IV 52
5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY 16. Which of the following BEST describe the principle to treat and fulfill the needs of guest in Islamic religion? Antara berikut yang manakah pernataan TERBAIK menerangkan prinsip layanan dan memenuhi keperluan tetamu dalam agama Islam? A. Guest are treated differently based on race, religion and status Tetamu dilayan berbeza berdasarkan bangsa, agama dan status B. Always showing contemptuous to the culture of the guest Sentiasa menunjukkkan sikap tidak hormat kepada sesuatu budaya bagi setiap tetamu C. Give a good service towards guest even though he or she is an enemy Berikan perkhidmatan yang baik kepada tetamu walaupun dia adalah musuh D. Staff always ware sexy attire when dealing with guest Kakitangan sentiasa memakai pakaian yang seksi ketika berhadapan dengan tetamu. 53
5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY a. Explain the concept of responsible tourism form the Islamic perspective. Terangkan konsep pelancongan yang bertanggungjawab dari perspektif Islam. [6 marks] [ 6 markah] b. Elaborate SIX (6) principles of travel and tourism from the Islamic perspective. Huraikan ENAM (6) prinsip pengambaraan pelancongan dari perpekstif Islam. [12 marks] [12 markah] Question 1 Soalan 1 54 b. Elaborate THREE (3) values of travel and tourism from the Islamic perspective while dealing with guest. Huraikan TIGA (3) nilai pengambaraan pelancongan dari perpekstif Islam apabila berurusan dengan tetamu. [6 marks] [6 markah]
5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY Question 2 Soalan 2 (a) Explain THREE (3) motivations of traveling from Islamic perspective. Terangkan TIGA (3) motivasi melancong dalam perspektif Islam. [6 marks] [6 markah] (b) Elaborate THREE (3) concepts of travel from the Islamic perspective. Huraikan TIGA (3) konsep pelancongan dalam perspektif Islam. [6 marks] [6 markah] (c) Explain the issues that would affect the future of tourism and hospitality industry below; i) technological ii) labor Terangkan isu-isu yang akan mempenngaruhi masa depan industri pelancongan dan hospitaliti dbawah; i) teknologi ii) buruh [8 marks] [8 markah] 55
5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY Question 3 Soalan 3 (a) Describe FIVE (5) factors that motivate tourism in Islam: Huraikan LIMA (5) faktor motivasi pelancongan dalam Islam. [10 marks] [10 markah] (b) Explain FIVE (5) travelling principle in Islam. Terangkan LIMA (5) prinsip-prinsip perjalanan dalam Islam [10 marks] [10 markah] (a) List TEN (10) travelling principles in Islam: Senaraikan SEPULUH (10) prinsip perjalanan dalam Islam. [10 marks] [10 markah] (b) Explain FIVE (5) values in Islam while dealing with colleagues, guest and customers Huraikan LIMA (5) nilai semasa berurusan dengan rakan sekerja, tetamu dan pelanggan dalam Islam [10 marks] [10 markah] Question 4 Soalan 4 56
5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY Question 5 Soalan 5 (a) Identify any EIGHT (8) principles of travel and tourism in Islam. Kenalpasti LAPAN (8) prinsip perjalanan dan pelancongan dalam Islam. [8 marks] [8 markah] (b) Explain SIX (6) factors that motivate people to travel in Islam. Terangkan ENAM (6) faktor-faktor yang memotivasikan pelancongan dalam Islam. [12 marks] [12 markah] 57 Islamic tourism is the activities of Muslims traveling to and staying in places outside their usual environment for not more than one consecutive year for participation of those activities that originate from Islamic motivations. Discuss FOUR (4) major components of Islamic tourism. Pelancongan Islam adalah aktiviti orang Islam pergi dan tinggal di tempat-tempat luar dari persekitaran biasa mereka selama tidak lebih daripada satu tahun berturut-turut untuk penyertai aktiviti- aktiviti yang berasaskan motivasi Islam. Bincangkan EMPAT (4) komponen utama dalam pelancongan Islam. [20 marks] [20 markah] Question 6 Soalan 6
6.0 TOURISM AND HOSPITALITY CAREER OPPORTUNITIES 6.1 DISCUSS FUTURE JOB OPPORTUNITIES IN TOURISM FIELD CHAPTER 6
6.0 TOURISM AND HOSPITALITY CAREER OPPORTUNITIES 59 a) Explain the issues that would affect the future of the tourism and hospitality industry below; i) technological ii) labor [8 marks] Terangkan isu-isu yang akan mempenngaruhi masa depan industri pelancongan dan hospitaliti dbawah; i) teknologi ii) buruh [8 markah] Identify FIVE (5) careers available in the tourism and hospitality industry; Kenalpasti LIMA (5) pekerjaan yang terdapat dalam industri pelancongan dan hospitaliti. [20 marks] [20 markah] Question 3 Soalan 3 Discuss the career issues and challenges in the dynamic tourism and hospitality workplace. Bincangkan isu dan cabaran pekerjaan dalam industri pelancongan dan hospitality yang dinamik. [15 marks] [15 markah] Question 1 Soalan 1 Question 2 Soalan 2
6.0 TOURISM AND HOSPITALITY CAREER OPPORTUNITIES 60 a) Explain the THREE (3) importance of entrepreneurial activities in tourism and hospitality industry. Terangkan TIGA (3) kepentingan aktiviti keushawanan dalam industri pelancongan dan hospitaliti. [12 marks] [12 markah] Question 4 Soalan 4 Question 5 Soalan 5 a) Explain the issues that would affect the future of the tourism and hospitality industry below; i) technological ii) labor iii) marketing iv) economic [16 marks] Terangkan isu-isu yang akan mempenngaruhi masa depan industri pelancongan dan hospitaliti dbawah; i) teknologi ii) buruh iii) pemasaran iv) ekonomi [16 markah] Question 6 Soalan 6 Explain the FIVE (5) benefits of sustainable tourism for our country. Terangkan LIMA (5) faedah pelancongan mampan kepada negara. [20 marks] [20 markah]
CHECK YOUR ACHIEVEMENT REWARD YOUR SELF ANSWER
62 C A A D B C D B A A B Multiple Choice: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 1.0 PROFILE OF TOURISM AND HOSPITALITY INDUSTRY
63 1.0 PROFILE OF TOURISM AND HOSPITALITY INDUSTRY Person who travelling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes not related to the exercise of an activity remunerated from within the placed visited. A traveller who spends less than twenty-four hours at a destination. Is a form of low-cost, independent travel. It includes the use of public transport; inexpensive lodging such as youth hostels; often a longer duration of the trip when compared with conventional vacations; and typically an interest in meeting locals as well as seeing sights. Despite the name it does not have to involve travellers carrying belongings in a backpack, although that is a common practice. QUESTION 1 SOALAN 1 (a) Define the terms below: Takrifkan istilah di bawah: i) Tourist Pelancong ii) Excursionist Pelawat iii) Backpacker Pengembara [6 marks] [6 markah]
64 1.0 PROFILE OF TOURISM AND HOSPITALITY INDUSTRY Allocentric - Allocentric tourists are outgoing, self-confidents and adventurous (1m). Allocentric frequently and often fly to destinations (1m). They prefer less-developed spots to crowded and typical places (1m). Mid-centric - The mid-centric traveller falls between the allocentric and psychocentric types (1m). This is a person who is not exceptionally adventurous but is still open to new experiences (1m). The preferred destinations for this type of traveller are cultural, historical and even ecological (1m). Psychocentric - Psychocentric tourists are self-inhibiting, nervous and non-adventurous (1m). They often refuse to travel by air for psychological reasons rather than financial or other practical concerns (1m). QUESTION 1 SOALAN 1 (b) Identify THREE (3) typologies in the tourism and hospitality industry. Kenalpasti TIGA (3) tipologi dalam industri pelancongan dan hospitaliti. [6 marks] [6 markah]
65 1.0 PROFILE OF TOURISM AND HOSPITALITY INDUSTRY Inbound Tourism (1m) - visit to a country by visitors who are not residents of that country (1m). Outbound Tourism (1m) - comprises the activities of residents of a given country travelling to and staying in places outside their country of residence and outside their usual environment for not more than 12 consecutive months for leisure, business and other purposes. Domestic Tourism (1m) - tourism that involves the people of country who travel only within their country (1m). Internal Tourism (1m) - comprises domestic tourism and inbound tourism, the activities of resident and non-residents visitors within the country of reference as part of domestic or international tourism trips. QUESTION 1 SOALAN 1 (c) Describe FOUR (4) forms of tourism. Huraikan EMPAT (4) bentuk pelancongan. [8 marks] [8 markah]
66 1.0 PROFILE OF TOURISM AND HOSPITALITY INDUSTRY Traveller - a person who travel. Excursionist - a traveller who spend less than twenty-four hours at a destination. Guest - one who is recipient of hospitality at the home or table of another; one who pay for a meals or accommodation at the restaurant, hotel or other establishments. QUESTION 2 SOALAN 2 (a) Describe the definition of Tourism and give some examples. Terangkan definisi Pelancongan beri beberapa contoh. The activities persons travelling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business, and other purposes not related to the exercise of an activity remunerated from within the places visited. Example visiting Taj Mahal in India. [4 marks] [4 markah] (b) Identify THREE (3) types of tourist. Kenalpasti TIGA (3) jenis pelancong. [6 marks] [6 markah]
67 1.0 PROFILE OF TOURISM AND HOSPITALITY INDUSTRY QUESTION 2 SOALAN 2 (c) Describe FIVE (5) sub sectors in Tourism industry. Terangkan LIMA (5) sub sektor dalam industri Pelancongan. 1. Culture tourism Cultural tourism is the subset of tourism concerned with a traveler's engagement with a country or region's culture (1m) Specifically the lifestyle of the people in those geographical areas (1m) The history of those people, their art, architecture, religion(s) and other elements that helped shape their way of life (1m) 2. Ecotourism Ecotourism is a form of tourism involving visiting fragile, pristine, and relatively undisturbed natural areas (1m) Intended as a low-impact and often small scale alternative to standard commercial mass tourism (1m) 3. Recreation tourism/ adventure tourism Adventure travel is a type of niche tourism, involving exploration or travel with a certain degree of risk (1m) and which may require special skills and physical exertion (1m) 4. Sport tourism Sports tourism refers to travel which involves either observing or participating in a sporting event while staying apart from the tourist's usual environment (1m) Can be divided into two which is hard sport and soft sport (1m) 5. Medical tourism Medical tourism refers to people travelling abroad to obtain medical treatment (1m) In the past, this usually referred to those who traveled from lessdeveloped countries to major medical centres in highly developed countries for treatment unavailable at home (1m) [10 marks] [10 markah]
68 2.0 SECTORS OF TOURISM AND HOSPITALITY INDUSTRY B D D C C D C D Multiple Choice: 1. 2. 3. 4. 5. 6. 7. 8.
69 2.0 SECTORS OF TOURISM AND HOSPITALITY INDUSTRY To foster cooperation between hotels and similar business To stimulate fellowship among members To encourage members to provide quality services To undertake human resources development programme To encourage high business ethics, standards and practices among members To unite, supervise and coordinate the activities of the members and publicize, encourage, promote and extend the tourist and travel trade To adjudicate and settle any differences which may arise between members To develop friendship and common purpose among the members of the tourist and travel industry To make representations on behalf of members to Government and organizations with which the association has common interest To encourage the highest ethical standards of business conduct within the trade [10 marks] QUESTION 1 SOALAN 1 (a) Discuss FIVE (5) objectives of establishment of Malaysia Association of Hotel (MAH) Huraikan LIMA (5) objektif penubuhan Malaysia Association of Hotel (MAH) [10 marks] [10 markah] (b) Explain FIVE (5) roles of MATTA Terangkan LIMA (5) fungsi (MATTA) [10 markah]
70 3.0 ORGANISATION IN TOURISM AND HOSPITALITY INDUSTRY B D B C A B B A B A B B Multiple Choice: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.
71 3.0 ORGANISATION IN TOURISM AND HOSPITALITY INDUSTRY Essay: (a) - Cooperation : foster cooperation between hotels & similar business - Encouragement : encourage members to provide quality services - Training & development : to undertake human resources development programmed - Protection : protect the interest of all the members and secure mutual advantages - Representative : representation on matters of interest affecting the Association to the local authorities, state & federal government. - Promotion : promote international , regional and domestic tourism.
72 3.0 ORGANISATION IN TOURISM AND HOSPITALITY INDUSTRY Essay: (b) - to unite, supervise and coordinate the activities of the members - To adjudicate any differences which may arise between members. - To develop friendship and common purpose among the members of tourist and travel industry. - To encourage the highest ethical standards of business conduct within the trade. - to publicize, encourage, promote and extend the tourist and travel trade. (c) - Unite our members in common purpose, working in a close bond of cooperation, fellowship and assistance in furthering and protecting the interest of our members. - Strive towards the attainment of the highest standards of service and facilities for traveler and tourists. - Uphold the dignity and ethics of the tourism business and to strive towards its profesionalism - Foster and maintain the best of relationships among the ASEAN countries and their people. - Encourage, support, and help develop tourism into and within the ASEAN region. - Serve on or offer assistance to any government, statutory or International body in connection within tourism matter.
73 4.0 TOURISM IMPACT C B B B D C C A C D Multiple Choice: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
74 4.0 TOURISM IMPACT Essay: QUESTION 1 (a) - increase cost of living - increase price of goods and services - increase price of land and housing - seasonal tourism creates high-risk : under or un-employment issues - competition for land with other (higher value) economic uses - profits may be exported by non-local owners (b) - sizing and growth of sector: the tourism economy contribute of world gross domestic product and employment - changing consumer patterns: tourist choices are increasingly influenced by sustainability considerations. - maximizing potential for addressing local development and poverty reduction: making tourism more sustainable can create stronger linkages with the local economy, increasing local development potential. (c) - Income: the measures of additional income created in the economy as a consequence of the increased tourist expenditure - Employment: this measures the total amount of employment created by an additional unit of tourism expenditure. - Output: this related amount of additional output generated in the economy as a consequence of an increase in tourist expenditure. - Government revenue: this measures the impact on government revenue as a consequence of an increase in tourist expenditure - Transaction/sales: An increase in tourist expenditure will generate additional business revenue. It measures the ratio between the two changes
75 A A B D A C C A C C C B C A C C Multiple Choice: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY
76 5.0 CURRENT TRENDS AND FUTURE OUTLOOK FOR GLOBAL TOURISM AND HOSPITALITY No conflict with religious teaching. The purpose and intent of traveling are required by religion. Ability to settle the debt. possess sufficient money. financial resources are lawful. choosing a good friend. Women need mahram. pray solat istiharah healthy to travel safe travel do not have conflicts with state law. Maintaining morality and prohibitions in Islam. do not leave specific worship. Promotes respect and understanding. Trust Responsible Sincere Dedication Discipline Teamwork Essay: 6 Principles Tourism in Islam 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Values dealing with guests. 1. 2. 3. 4. 5. 6.
77 6.0 TOURISM AND HOSPITALITY CAREER OPPORTUNITIES D A C D D D D D Multiple Choice: 1. 2. 3. 4. 5. 6. 7. 8.
78 6.0 TOURISM AND HOSPITALITY CAREER OPPORTUNITIES hotels, travel agency MICE Theme parks alirline and cruise. trourism retail services trainning and education entertainment. Essay: Issues affect the future of the tourism and hospitality industry. Technology. Graduates must have good skills in technology to create efficiency and profit while dealing with communication, operation cost, human labor, and services. Labor. Graduates must possess multi-tasking work dealing with customers' higher demands while making profits. Graduates must be able to consistently solve problems and able to take challenges doing variety of skills at the same time. Careers available in the tourism and hospitality industry. 1. 2. 3. 4. 5. 6. 7. 8. Employability skills. Communication, Teamwork, Problem-Solving, Initiative, Enterprising attitude, planning and organising, self-management, good technology - know-how.
79 Seeks new experiences and is keen to meet strangers. Curious about places and different cultures. Will make own travel arrangements. Adventures by nature. Local attitudes/ community attitudes may be described as the group of beliefs, predispositions, and the behaviour toward specific aspects of tourism such as its impacts, planning and development, the tourist and their behaviour and any other tangible or intangible manifestation of tourism activities within the environment of local residents. A gathering of individuals who meet at an arranged place and time in order to discuss or engage in some common interest. Tourist spending creates direct revenues. Temporary visitor staying less than 24 hours in the country visited (including travelers on cruises). Also called day tourist or day excursionist. A form of tourism that is focused on ecological conservation and educating tourist on the local environment and natural surroundings. Allocentric Community Attitude Conference Direct-multiplier effect Excursionist Eco-tourism GLOSSARY
80 An organized presentation and display of a selection of items. Exhibitions usually occur within museums, galleries and exhibition halls. As one that results in improved human well-being and social equity, while significantly reducing environmental risks and ecological scarcities A term implies whereby a guest who is away from home is welcomed by a host where basic necessities are provided such as food, beverages and lodging. A person, place or organization that provides the necessary place, equipment etc for special event. A trip offered as prize or bonus, usually for superior sales performance Revenues that are used by tourism businesses and their supplier to purchase goods and services. Service are thing that cannot be touched. Exhibition Green Economy Hospitality Host Community Incentive Travel Indirect-multiplier effect Intangibility GLOSSARY
81 Revenue circulation that results from the used of wages in tourism businesses and their suppliers to purchase goods and services. Production and consumption occur simultaneously and in the same place. Comprising the activities of non-residents traveling to a given country that is outside their usual environment. Staying no longer than 12 consecutive months. For leisure, business. Islamic Tourism is defined as any activity, event and experience, undertaken in a state of travel that is in accordance with Islam An event where the primary activity of the attendees is to attend educational sessions, participate in meetings and discussions, socialize, or attend other organized events - Designed to bring people together for purpose of exchanging information. Explorers lose interest in the tourist area as more people arrive using packaged tours. Prefer some comfort, safety, and security in Induced-multiplier effect Inseparability Inbound tourism Islamic Tourism Meeting Mid-centric their travel. Willing to take risk, but to so adventures. GLOSSARY
82 Services cannot be saved, stored, resold or returned. Seek fixed itineraries and planned activities. Prefers to live in a tourist bubble that is divorced from the local community. Demands the comforts of home whilst away in a foreign place. Not highly active Prefer common place for activities. Comfortable around other tourist. Tourism that meets the needs of the present without compromising the ability of future generations to meet their own needs A middleman - a business or person selling the travel industry's individual parts or a combination of the parts to the consumers - Acting on behalf of the client, making arrangements with suppliers of travel, and receiving a commission from the suppliers and/or a fee from the client. Any person on a trip between two or more localities includes those organizations, firms, and individuals that provide various elements of the total travel experience. Perishable Psychocentric Sustainable Tourism Travel Agent Traveler Travel Trade GLOSSARY
83 Tourism comprises the activities of person travelling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business or other purpose. A measure of subsequent income generated in a destination’s economy by direct tourist expenditure, how many times money spent by a tourist circulates through a country's economy. Temporary visitor staying at least 24 hours in the country visited Also called as Tour Operator - who puts together a tour and all of its components and sells the tour through his/her own company, through retail outlets, or through approved retail travel agency. Includes those organizations, firms, and individuals that provide various elements of the total travel experience. A middlemen- a business or person selling the travel industry's individual parts or a combination of the parts to the consumer. The attraction provides the single most important reason for leisure tourism to a destination. Tourism Tourism Multiplier Effect Tourist Tour Wholesaler Travel Trade Travel agents Tourist attractions GLOSSARY
Compilation of Exam Questions on Fundamentals of Tourism and Hospitality by Politeknik Sultan Idris Shah. Dileep, M.R.(2018). Tourism: Concepts, Theory and Practice. IK International Publishing House . Fletcher, Prof J., Fyall, A., Gilbret, D., Wanhill, S (2017). Tourism: Principles and Practice (6th Edition). Person. John Walker, Josielyn Walker (2015). Tourism concepts and practices. Pearson International Edition. Kruger, S., Uysal, M., Sirgy, M.J (2018). Managing Quality of Life in Tourism and Hospitality: Best Practice. Cabi. Stephen J. Page (2015). Tourism management (5th Edition). Routledge. REFERENCES 84
This book serves as a study guide and a quick revision for students. Objective questions and structured essays are available for each chapter to help students prepare for summative assessments and formative assessments. Answers are available at the end of the book. About the Book PUBLISHED BY: Politeknik Sultan Idris Shah Sungai Lang, 45100 Sungai Air Tawar Selangor No. Telefon: 03 3280 6200 No. Faks: 03 3280 6400 Website: https: / / psis.mypolycc.edu.my/