ACE 2021 Portfolio

Analytics Center of
Excellence - 2021

ACE FY2021

Table of Contents

Clinical Operations Quality and Safety
Blood Utilization Dashboard
House Keeping Inspections Dashboard 2 Readmissions / BPCI 16
Telemedicine Encounters
Employee Health Dashboard 3 Lee Health COVID-19 Suite of Analytics 17
Pediatric Returning ED Encounters Dashboard
Marketing Voice of the Customer Dashboard 4 COVID-19 Census Predictive Modeling 18
Home Health Dashboard
5 COVID-19 Vaccine Dashboard 19
Legal Stream
Legal Services Dashboard 6 COVID-19 Vaccination Coverage Among HCP Measure 20
7 Data-enabled Improvements in CMS Overall
HR Stream 8 Hospital Star Ratings
Turnover Dashboard 21
Termination Analytics Dashboard
Workforce Dashboard Leapfrog Safety Grades 22

IBM Watson 100 Top/15 Top Studies 23

10 Trauma Dashboard 24

Surgical Services 26
12 Robotics Surgery Dashboard
13

14

ACE FY2021

Clinical Operations

Blood Utilization Dashboard (In Test)

Provides system-wide insights on blood utilization specifically with nursing to transfuse orders

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
Identify blood unit breakdowns by Data Sources:
Some of the discoveries from using this app patient location, patient age, TBD Total Users (Excluding ACE/IS) • Epic
include: authorizing provider, provider • Blood Center
• Insights on blood utilization specifically with specialty and primary procedure. • Physician Leadership ACE FY 2021 | 2

nursing to transfuse orders where the last TBD Production Release
hemoglobin lab result was above 7.0 g/dl.

Housekeeping Inspections Dashboard

Provides actionable discovery on housekeeping inspection point failures and tracks improvements overtime

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
• Eliminates all manual work efforts, Data Sources:
Some of the discoveries from using TBD Total Users (Excluding • Epic
saving time ACE/IS)
this app include: • Easily identifies problem areas • Housekeeping and ACE FY 2021 | 3
• Inspection Point Failure Types • Business areas can drill down to
• Discrepancy Failure Types Transportation Services
• Potential Housekeepers not the Discrepancy Types which show Leadership
TBD Production Release
meeting standards the details of the issue

Telemedicine Encounters

Telehealth On Demand visits to identify patients in low broadband areas

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
Dashboard enables business insights 3 Total Users (Excluding ACE/IS) Data Sources:
Some of the discoveries from into the Telemedicine Encounters • Virtual Health and Telemedicine • Epic
program at Lee Health. Displays patient
using this app include: and visit volume by zip code. Also As of 9/15/21 Test Release ACE FY 2021 | 4
• 2.8 Visits per Patient (avg.) provides insight into patient
• Zip code 33914 has the most demographics.

patient visits (11,218).

Employee Health Dashboard (In Test)

Provides COVID-19 Staff Exposures/Quarantines metrics that are reported out daily on the Elected
Officials Report by the Incident Command team.

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
Enables more accurate data to be • Emergency Management Team Data Sources:
Some of the discoveries from using this reported and an estimated 3 hours per • Elected Officials • ReadySet
week in time savings
app include: Provides a more reliable solution for As of 8/16/21 ACE FY 2021 | 5
• We can quickly see how many consistently calculated metrics on a
regular basis and deeper insights
employees that are currently COVID-19

positive and out of work
• The number of employees that have not

been cleared for work is visible.

Pediatric Returning ED Encounters Dashboard

Identifying high risk pediatric patients and frequently returning pediatric patients.

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
Dashboard enables Pediatrics and Case 3 Total Users (Excluding ACE) Data Sources:
Some of the discoveries from Managers to identify patents that • Golisano Children’s Hospital (ED) • Epic’s Clarity Reporting Server (SQL)
frequent the ED that require a PCP • Case Managers
using this app include: rather than an ED visit. This also • Auditors ACE FY 2021 | 6
• High Risk Patients identifies patients that are at higher risk
• Patients that frequently return to of returning to an ED. As of 06/1-/21 Production Release

an ED

Marketing Voice of the Customer Dashboard (In Test)

Empowers actionable insights on patient sentiment and star ratings through social media analytics

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
Dashboard synthetizes the Voice of
Some of the discoveries from using this app the Customer (VOC) from unstructured TBD Total Users (Excluding ACE/IS) Data Sources:
social media sources, Healthgrades, • Marketing Leadership
include: Google My Business, Google Analytics • Healthgrades
• Star rating and patient sentiment trending and Twitter. TBD Production Release
• Google My Business
enables baselines to be established for
• Google Analytics
setting specialty specific goals
• Identifies key correlations of the star ratings • Twitter ACE FY 2021 | 7
• Epic MyChart
impact on Epic scheduled appointments

Home Health Dashboard (In Test)

Enhancing Home Health Analytics to improve outcomes

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
4 Total Users (Excluding ACE) Data Sources:
Some of the discoveries from Dashboard enables Home Health to • Home Health Directors • Epic’s Clarity Reporting Server (SQL)
identify strengths and areas of • Home Health Staff
using this app include: improvement while maintaining a high • Case Managers ACE FY 2021 | 8
• Census of Active, Pending, and level of quality. The “return to acute” • Auditors
pages will allow for increased attention
Discharged Patients for identified diagnoses. As of 11/11/21 Production Release
• Volumes by Case Manager

Legal Stream

Legal Services Dashboard

Expanding insight into claims and litigation data and identifying areas of potential harm.

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
Some of the discoveries from using this app •Successfully expanded ease of Data Sources:
include: access and analytical capacity 4 Total Users (Excluding ACE/IS) • STARS
• Provide visibility on drivers of malpractice around claims and litigation data in • Legal
a cascading ACE FY 2021 | 10
claims and litigation costs by basis, type and system>facility>unit>provider view. As of 11/14/21
location.

• Identify areas of potential harm and leverage
claim/litigation data to reduce harm and
increase patient experience

HR Stream

ACE FY2021

Turnover Dashboard

Provide capability to easily track turnover within the Lee Health System for directors and above

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
Provide highly targeted, actionable Data Sources:
Some of the discoveries from using this app include: insight by analyzing employee 345 Total Users (Excluding ACE/IS) • Infor
• Analyze turnover by division/department that turnover that empowers the • All Directors and above
organization to understand its issue • HR Strategic Business Partners ACE FY 2021 | 12
allows directors and above to assess their areas, effect, and root causes.
As of 11/29/21 Rollout
performance trends.
• Identify hotspots, quantify the relative size of the

issue, and build a focused strategy to combat

the problem area.

Termination Analytics Dashboard

Improving termination processing times for IS and reducing security risks

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
Dashboard enables HR to identify 7 Total Users (Excluding ACE) Data Sources:
Some of the discoveries from using deficiencies in locations, departments, • Chief Human Resource Officer • GHR System
this app include: or managers processing employee • Directors
• Locations and departments that terminations. IS needs to process • Administrators ACE FY 2021 | 13
these in a timely manner to revoke • Auditors
had delayed processing access to LMH systems.
terminations with IS. As of 5/19/21 Production Release

Workforce Dashboard (In Test)

Help gain insight into the current composition of Lee Health’s workforce

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
Manage human resources
Some of the discoveries from using this effectively to decrease 23 Users currently in TEST (excluding ACE/IS) Data Sources:
turnover which would improve • Senior Leaders
app include: employee engagement and • HR Leadership • BrassRing/Infor Talent Acquisition
• Measure impact of HR metrics on patient experience. • HR Strategic Business Partners
• Recruitment • STARS
organization’s overall performance • Benefits
• Identify areas of employee retention • Employee Relations • Infor

at high risk • Halogen ACE FY 2021 | 14
• GHR

Quality and Safety

Readmissions / BPCI Analytics

Improving coordination of care and patient outcomes for the BPCI program through readmissions analytics

Clinical Episode
Service Line Groups

Bundle
Conditions

DRGs

Patients

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
The Readmissions Dashboard has Data Sources:
Some of the discoveries from using this app include: been expanded to provide a deeper 153 Total Users (Excluding ACE/IS) • Epic Inpatient
• Track progress of the LPG 7 day hospital follow- look into the BPCI coordination of • Senior Leaders • Epic Ambulatory
care with the incorporation of LPG • Population Health
up completion rates for meeting our fiscal year follow-up appointments • Nursing / Clinical Leaders ACE FY 2021 | 16
• Performance Excellence
goal of 50% • Care Management
• Service line focus groups can see trends of
As of 7/14/21
readmission rates and LPG follow-up completion

rates in a one-page view

COVID-19 Suite of Analytics

ACE FY 2021 | 17

COVID-19 Census Predictive Modeling

Leveraging predictive analytics to successfully estimate peak COVID-19 surge census in August 2021.

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
• Projection of peak and length of summer •Successfully predicted census • Senior Leaders Predictive Models:
peak anywhere from 582 to 637 by • Nursing / Clinical Leaders • CDC Ensemble Model
2021 COVID wave. August 26/27th. This would lead into • SIR Model
• Model estimates decomposed wave into a slowing and eventual decline • Time-Series Forecast
through September.
roughly 2-3 week case acceleration, ACE FY 2021 | 18
•Actual COVID census peak
slowing and plateau phase, and decline occurred on August 25th with 644
confirmed positive IP cases.
phase.

COVID-19 Vaccine Dashboard

Provides a system-wide dashboard that combines vaccine data from both ReadySet (Staff) and Epic (Patients)

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED
• Delivers strategic insights for COVID-19 ANALYTICS
Some of the discoveries from using this 41 Total Users (Excluding Data Sources:
vaccine distribution efforts. • Epic
app include: • Provides vaccination related AHCA and ACE/IS) • ReadySet
• Project how many staff and patients have • Senior Leadership
HHS metrics organized to save Incident • Infection Prevention ACE FY 2021 | 19
received their first dose and when they • Emergency
Command an estimated 30 minutes
will be due for their second dose Management
• Gain insight on the percentage of staff by gathering this data for the required daily
1/29/21 Production Release
location that have been vaccinated submission process.

COVID-19 Vaccination Coverage Among HCP Measure (In Test)

Provides data used by CMS to publicly report quarterly COVID-19 HCP vaccination coverage rate

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
Delivers data required by CMS • CMS Data Sources:
Some of the discoveries from using this app each month and insights into the • Employee Health • ReadySet
data to Employee Health • Vsys
include: As of 10/12 Development Release • MD-Staff
• HCP vaccination rate trend
• Incremental improvement over baseline ACE FY 2021 | 20

vaccination rate by HCP category
• Vaccination rates by leader and/or

supervisor

Data-enabled Improvements in CMS Overall Hospital Star Ratings

External quality frameworks used to identify and guide hospital improvement efforts

IMPACT AUDIENCE
• Senior Leaders
• Improved CMS hospital star rating • Nursing / Clinical Leaders
scores and increased CCH and LMH/HP
from 3 to 4 stars by actively influencing ACE FY 2021 | 21
leaders on what to focus on

Leapfrog Safety Grades Predictions

External quality frameworks used to identify and guide hospital improvement efforts

IMPACT AUDIENCE
•Successfully predicted HPMC A score and drop to
B for other facilities • Senior Leaders
• Nursing / Clinical Leaders
• Use data as a catalyst to activate action on FY22
focus and LF Survey improvement in partnership ACE FY 2021 | 22
with Quality team

IBM Watson 100 Top/15 Top Studies

External quality frameworks used to identify and guide hospital improvement efforts

IMPACT AUDIENCE
• Improvement in Percentiles – LMHHP • Senior Leaders
improved by 5 percentile point and GCMC • Nursing / Clinical Leaders
improved by 8 percentile points.
ACE FY 2021 | 23
• Lee Health improved by 34 percentile points
overall in Top 15 System Study

Trauma Dashboard (In Test)

Provides analytics that helps to facilitate change in the community via legislation

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
Delivers insights into trauma- • FDOH trauma survey Data Sources:
Some of the discoveries from using related injuries that are used to • Regional trauma meeting • Trauma One
help guide public policy. • Community Outreach • Epic
this app include: • Board of Directors
• Mechanism of Injury (MOI) ACE FY 2021 | 24
• Age and Gender of injured patients As of 10/26 Development
• Number of patients by month
Release

Surgical Services

Robotics Surgery Dashboard

Improving patient outcomes through robotics surgery analytics

DISCOVERIES IMPACT AUDIENCE DATA AND ADVANCED ANALYTICS
Dashboard enables business insights Data Sources:
Some of the discoveries from using this app into the Robotics program at Lee 76 Total Users (Excluding ACE/IS) • Epic Optime
Health by combining key performance • Senior Leaders • Trendstar Cost Management
include: metrics related to utilization, volumes, • Surgical Services Leaders
• Robotics utilization trending to ensure we cost and quality outcomes. • Performance Excellence ACE FY 2021 | 26
• Financial Services
meet our annual goal of 80% system-wide • Nursing / Clinical Leaders

robot utilization As of 6/28/21 Production Release
• Patient outcomes of Robotics surgeries vs

open and laparoscopic procedures

ACE FY2021