Capability Statement
Setting the standard in bulk liquid transport for over 75 years. John L. Pierce Pty Ltd (JLP) is a third-generation, family-owned transport business with a legacy spanning over 75 years. Founded in the late 1930s, JLP began with a single truck and an ambitious vision to set the standard in the transport industry. Over decades of consistent growth and adaptation, the company has established itself as a trusted leader in the industry, specialising in the safe and efficient movement of bulk liquids including fuel and other dangerous goods. Operating across metro, rural and regional areas along the east coast of Australia, JLP has built a reputation for reliability, innovation and uncompromising safety standards. These core principles are reflected in every aspect of the business, from its state-of-the-art fleet to its dedicated team of industry professionals. JLP prides itself on continually developing in house capabilities across the end-to-end supply chain functions, including the systems and technology that supports these activities. Together with decades of expertise we deliver tailored solutions that meet the unique needs of our diverse clientele. No matter the location, customer or goods involved, JLP consistently delivers service excellence with precision and care.02 9636 [email protected] www.jlp.com.auBrisbane | Sydney | NewcastleABN 98 000 083 581895Contact Information2 | JOHN L PIERCE TRANSPORT CAPABILITY STATEMENTCompany Overview
From a single truck in the 1930s to industry leadership today, JLP has continually set the standard for safety, reliability and operational discipline amongst its peers for over 75 years. John L. Pierce got its start in the late 1930s when the founder bought the company’s first truck, setting the stage for decades of growth. During the second World War, JLP played a crucial role in supporting civil projects in Townsville, including work on the Townsville Airfield and the Townsville to Darwin Road link. The post-war building boom brought new opportunities and JLP expanded to meet the surging demand for building materials. By the 1950s, the company had begun transporting fuel for Atlantic Oil and completed its first interstate trips. The 1970s then saw further growth as JLP diversified its operations to include chemicals, bitumen, agricultural products and fast-moving consumer goods. In 2017, JLP made the decision to specialise in tanker operations, establishing itself as a leader in bulk liquid transport with an unwavering commitment to safety and compliance. Today, JLP is still family-owned and continues to push boundaries in its field with a blend of tradition and innovation. JLPYellowOur Colours In the early 1950s, Lyla Pierce, wife of founder John L Pierce, sought to improve driver safety by creating a truck livery that was highly visible to other motorists at dawn and dusk. Working in collaboration with the Dulux family, our custom JLP yellow was born to satisfy this requirement. This innovative step, taken decades beforehigh-visibility standards became common, remains a proud symbol of our commitment to safety and our enduring heritage. C A P A B I L I T Y S T A T E M E N T JOHN L PIERCE TRANSPORT | 3Our History
Safety First Safety at JLP goes beyond compliance – it forms a core part of our business and strategy. 95% of our employees say that JLP is achieving or exceeding its goal of safety excellence. From industry leading in-house fleet maintenance and management capabilities, comprehensive driver training and in-field driver support, we leave no stone unturned to ensure safe operations. With a strong safety culture and our people being empowered to recognise and respond to hazards or risks, including with an absolute authority to stop any work where unsafe conditions exist, we’ve built a track record of trust with clients and regulators alike. Expertise Years of industry knowledge and hands-on experience make JLP a leader in bulk liquid transport. We go beyond the basics, using advanced tools and innovative practices to tackle even the most challenging logistics. Expertise is more than a skill for us – it is our competitive edge. AgilityThe transport industry is constantly changing and JLP thrives on staying ahead. We build capacity and diversity of capability into our fleet and workforce to enable us to adapt. Our leadership team is empowered to make swift decisions, ensuring we evolve to meet client needs and industry demands. This flexibility ensures reliable service without sacrificing safety or quality. Integrity We approach every relationship with honesty and transparency. Whether it’s meeting a tight deadline or navigating a complex logistical challenge, our word is our bond. Integrity means setting realistic expectations and exceeding them whenever possible, ensuring clients know they can depend on us. 4 | JOHN L PIERCE TRANSPORT CAPABILITY STATEMENTOur Purpose
JLP delivers tailored transport solutions for bulk liquids, combining advanced logistics technology with specialised expertise. Our team ensures every delivery meets the highest standards for safety, reliability and efficiency, adapting to novel and complex challenges with precision. Bulk Liquid Transport JLP is a premier transporter of bulk liquids across Eastern Australia. We specialise in the safe handling of a wide range of hazardous liquids including fuels, chemicals, waste liquids and renewable energy products such as biofuels. We also have the core systems and infrastructure to diversify into the transport of non-hazardous liquid products. Whether supplying retail service stations in urban environments, remote mining sites or industrial facilities, JLP ensures every delivery is safe, efficient and reliable. Inventory Management Our bespoke Transport Management System digitises all aspects of inventory management and load scheduling, with real-time tracking and predictive analytics of customer demand, allowing us to manage inventory levels with unmatched accuracy. We are focused on the holy grail of ensuring product availabilities to customers whilst keeping inventory and logistics costs low. By forecasting usage and scheduling deliveries proactively, we offer clients the freedom to focus on their business while we ensure uninterrupted supply. For clients who prefer more control or input, our system is flexible enough to cater to each customer’s needs and enable them to participate in the inventory management process.C A P A B I L I T Y S T A T E M E N T JOHN L PIERCE TRANSPORT | 5Our Services
• Over 120 vehicle combinations, including semi-trailers, B-Doubles, B-Triples and 30m Road Trains. • Options for single operator ‘bunk truck’ vehicles providing ability for JLP to service very remote or long duration requirements. • Maintained via in-house workshop facilities or with specialist 3rd party service providers. • Unique “tight-entry” semi-trailers for urban environments and sites with constrained access. • Custom 26m B-Triple design, maximising payload while retaining flexible access.JLP’s fleet is tailored to handle the unique complexities, hazards and regulations of bulk liquid transport in Australia. From the commonality and standardisation of equipment right across the fleet, to the advanced safety features we specify, and the recurring investment and fleet replacement program we maintain, the quality and reliability of our fleet is what JLP is known for. Our fleet enables us to attract and retain the very best staff, both drivers and workshop personnel. Through our over 75 years in transport operations, JLP has developed deep expertise in the mechanics of tanker truck fleet operations and maintenance practices. We have also, in partnership with key suppliers, developed a proven and bespoke design and specification for our vehicles that has stood the test of time. “Suttons have been supplying John L Pierce (JLP) with their Kenworth Trucks and Maintenance Parts for over 40 years.“JLP’s attention to detail in specifying their trucks, as well as their focus on fleet maintenance is second to none in the transport industry. JLP’s fleet quality, age and presentation makes them a clear leader in road transport. We are extremely proud to be a third-generation supplier to JLP.” Craig SuttonManaging Director | SUTTONS MOTORS GROUP 6 | JOHN L PIERCE TRANSPORT CAPABILITY STATEMENTOur Fleet
Our CustomersJLP’s success is powered by an interconnected network of physical and digital infrastructure. With strategically placed depot facilities and advanced tools, we streamline operations, reduce downtime and consistently deliver transport solutions that are as reliable as they are efficient. Strategically located depots in Brisbane, Sydney and Newcastle, in addition to remote based trucks/drivers in the regions, ensures comprehensive coverage across the East coast of Australia. Each of the depot facilities JLP’s has partnered with the technology start-up Slipstream and co-invested to build a transport technology platform that caters to the bespoke needs of liquid transport. As a foundation customer, JLP has jointly designed, tested and now operates a business wide Transport Management System (TMS) that seamlessly integrates asset management, human resources, scheduling/allocation, finance, safety & compliance and workshop operations. JLP continues to refine and add features to the TMS with Slipstream, including are more than just parking areas for trucks, they provide modern offices and amenities for all our staff, in addition to training rooms. Our in-house maintenance facilities are equipped with modern equipment, an inventory of parts and materials and are staffed by skilled technicians. Each of our maintenance facilities provides inhouse emergency response capabilities and 24 hour breakdown assistance ensuring prompt action and avoiding the need to rely on 3rd party support. the development of a JLP Driver App and linking its systems with various 3rd party data providers and customer portals. Over our 75 years of operation, we have continually invested in the infrastructure, capacity and systems to ensure seamless transport operations that are reliable and efficient. C A P A B I L I T Y S T A T E M E N T JOHN L PIERCE TRANSPORT | 7Infrastructure and Technology
JLP has the scale and capacity to handle your needs, and delivers for our customers not just today, but over the long term. Each of the customers we serve, we have served with distinction for many years. JLP leads the bulk liquids transport industryby setting the standard for safety, reliability and efficiency – ensuring your cargo is handled with precision every step of the way. JLP delivers transport solutions to industries with inherently complex needs and stringent standards, including remote mining operations, power stations, commercial marine, retail fuel service stations, waste facilities, government authorities and defence sites, industrial manufacturing and agricultural locations just to name a few. Backed by decades of experience, we provide clients with peace of mind by leveraging advanced logistics technology, rigorous safety protocols and a skilled team to handle even the most demanding operations with precision.Product Application - Offshore Pipelines“John L. Pierce have been a key carrier of quality Shell and Viva Energy fuel for decades. “JLP provide exceptional fuel transport services to Viva Energy, delivering efficiency, precision and quality in support of our business. “JLP are a true partner to Viva Energy and a key reason that Viva Energy has been so successful over the years.” Lachlan Smith Logistics Business Manager | VIVA ENERGY 8 | JOHN L PIERCE TRANSPORT CAPABILITY STATEMENTWho We Serve
“JLP have always put safety at the forefront of all that they do and this reflects in their results with their insurancepartners… their name is certainly held in highregard in insurance circles.”Tim WedlockExecutive Chairman | AEI INSURANCE BROKING GROUPAt JLP, safety isn’t just a checkbox – it’s a core value embedded in every layer of our business. From comprehensive risk management protocols to cuttingedge monitoring systems, we proactively address potential hazards to safeguard our team, our cargo and the communities we serve. Comprehensive Training Drivers undergo detailed classroom inductions and up to four weeks of one-on-one training tailored to their roles, ensuring they are well prepared for high-risk operations. The feedback on the training and ongoing support from our drivers is second to none. Unparalleled SupportJLP maintains a dedicated group of experienced driver trainers, with a trainer-to-driver ratio of 1:25. This industry leading investment means that drivers receive personalised guidance, ongoing development coaching and access to support, advice and mentoring around the clock. Regular Evaluations & Observations Regular infield observations and performance evaluations by experienced trainers, with a mix of planned and covert visitations, ensures we are continuously monitoring driver performance and behaviours and have ability to intervene and coach or improve any deficient aspects promptly. Tools and resourcesApart from driver trainers, JLP invests heavily in other safety and compliance staff and tools to make our operations safe. This includes robust incident investigations and reporting, bespoke procedures and work instructions and a thorough customer site risk assessments and hazard reporting regime. JLP maintains a strong safety culture that is well embedded into how we work, always. We have a long history of raising the standard of safety within our industry. JLP works collaboratively with customers and regulators to influence and implement best practices, ensuring that our operations are rigorously monitored, consistently surpass compliance benchmarks and set new standards for safety and reliability in the transport industry. NHVAS accredited for maintenance, fatigue and mass management. Joint Industry Carrier Accreditation with BP, Ampol and Viva Energy for fuel transport. All drivers certified in Dangerous Goods handling. C A P A B I L I T Y S T A T E M E N T JOHN L PIERCE TRANSPORT | 9Safety and Compliance
Prioritising WellbeingRecognising the challenges of the transport industry, JLP partners with Foremind to provide tailored wellbeing and mental health support to our employees on a confidential and free of charge basis. Distraction, fatigue and physical or mental health concerns are prevalent in the road transport industry and an ever-increasing risk in general society. JLP takes ownership about the welfare of its employees, and we foster a safe and supportive work environment. Performance and RetentionJLP’s employees are among the best-paid in the industry, reflecting our commitment to attracting and retaining top talent. We deal with underperformance head on, and a culture of continuous improvement ensures lessons are learned and applied, enhancing accountability and operational excellence. Operational FlexibilityTo meet individual needs, JLP offers a variety of shift patterns and work arrangements, including rotating or fixed shifts. This approach enables drivers to maintain a healthy balance between personal and professional commitments. JLP values its employees as the backbone of the business, investing in their wellbeing and professional development throughout their careers. Drivers, operations, workshop and support staff all collaborate to drive whole of business outcomes while upholding our stellar reputation within the industry. 1 0 | JOHN L PIERCE TRANSPORT CAPABILITY STATEMENTOur People
C A P A B I L I T Y S T A T E M E N T JOHN L PIERCE TRANSPORT | 1 1The Challenge7-Eleven needed more from their transportsupplier – they needed a reliable partner who could not only deliver the fuel requested but manage their inventory to ensure uninterrupted fuel supply across its network of service stations. Managing inventory manually for 7-Eleven was labour-intensive, prone to errors and inefficient. They required a seamless solution to monitor fuel levels and coordinate timely deliveries to ensure no site would run out of fuel, but also keep the logistics costs down by not over servicing or keeping stock levels too high. Our SolutionJLP implemented a bespoke inventory management system tailored to the unique needs of liquid logistics. Leveraging the TMS developed with Slipstream, JLP tailored this system to monitor 7-Eleven inventory levels, sales trends and seasonal demand across several hundred sites. This allowed JLP to forecast fuel requirements and schedule deliveries proactively in a measured and consistent way, avoiding the peaks and throughs of manual reactive scheduling.The service was entirely hands-off for 7-Eleven, providing peace of mind while maintaining flexibility for input when needed.The Result7-Eleven benefited from administrative ease, uninterrupted fuel availability, record low stock out performance and financial benefits through reduced inventory on hand, providing a capital efficiency benefit but also ensuring delivery costs were contained. This also provided operational flexibility for JLP to match customer demand with its fleet/driver availability in a more constructive way. This change has strengthened 7-Eleven’s confidence in JLP as a dependable and innovative logistics provider.Case Study Client: Project: Implementation of carrier managed inventory
SCAN TO VISIT02 9636 0300 OUR [email protected] www.jlp.com.auBrisbane | Sydney | NewcastleABN 98 000 083 581895