Annual Report 2019-20

ANNUAL REPORT
2019-2020

CHAIRPERSON'S STATEMENT

I would like to take the time to welcome you to I look forward to seeing you all in the future and I
our annual report for 2019–2020. This has been promise we will mark this occasion when it is safe
an unusual year for us, and I hope you are all well to do so.
and keeping safe.
Where it has been possible activities have started
The Covid-19 pandemic has brought about many up again. This includes Ability Wheelz re-starting
challenges for the charity particularly having to on 6th October 2020. We recognise that we still
respond to a national lockdown and the have more to do and will be guided by local
complications of social isolation on delivery of government instructions. Going forward, and as
services. Nevertheless, POINT has shown we recover from this pandemic, we are committed
resilience, adapting and making necessary to engaging with our members; keeping you
changes to ensure that it continues to serve its informed of the challenges we face and the
members and the Oldham community. This now opportunities that lie ahead.
includes the Talk Oldham Send Helpline, which is
now in place to support families of children with On behalf of the Board of Trustees, I would like to
additional needs and/or disabilities during these thank you for your patience and continued
unprecedented times. support over the last 10 years and during these
challenging times.
Despite, the pandemic POINT continues to receive
an average of 750 contacts each week from
families of children with SEN & Disabilities
seeking support. The membership continues to
grow, and the charity now has 2318 members.

Unfortunately, due to the pandemic, several DEREK RHODEN
events planned for the summer had to be
cancelled as well as the annual conference which Chair of the board of Trustees
would have marked the 10th Year Anniversary for
POINT.

SOCIAL VALUE IN ACTION

As an organisation built from community roots, POINT strive to deliver values that support our
people, places and environments.

Promoting employment 11 paid employment opportunities.
and Economic 91% of our team are resident in our localities.
Sustainability 85% of income reinvested within operational localities
to support local supply chain.

All our employed team members receive the Living Wage Raising Living
Foundation rates of pay, representing a real living wage Standards of Local
which supports financial stability of our team, increasing
opportunities to spend the local pound supporting local Residents
business. raising living standards in our localities.

Promoting participation POINT were instrumental in the development of
and Citizen Engagement Oldham's co-production values to champion user voice.
This is evidenced throughout our work and we continue
to champion these principles in all the work we do.

23 volunteer opportunities supported. Build capacity and
65% of current workforce gained employment sustainability of the
through volunteering pathways.
voluntary sector

Promoting Equality, 900 families empowered with information, Advice and
Fairness and Inclusion Support for themselves or their children and young people
with SEN and Disabilities, delivering better outcomes.

37.2% of our energy comes from renewable s v's 24% Promoting
nationally. environmental
Working with an Oldham based company, POINT have sustainability
been removed 85% of chemical cleaners from use in
our charity.

OLDHAM PARENT CARER FORUM

Oldham Parent Carer Forum has continued to
ensure that the voice of parents and carers is
heard through extensive participation in
strategic networks and partnership engagement
activities throughout 2019-20.

Critical to this success was our ability to extend
our network of strategic parental reps which has
increased from 15 to 18. Our strategic
representatives work across the SEND arena
ensuring lived experience informs decision
making at every level. This was recognised once
again in the Oldham SEND Ofdted/CQC revisit of
Septmber 19.

"Effective co-production has been at the heart of Oldham’s SEND journey. The
contribution of the parent carer forum to this improvement journey is valued by
everyone"... Ofted CQC SEND Inspection 2019

Peer support networks have also been extended through
our well-established tea and toast drop in's which, since
the start of the pandemic, have gone virtual. They
continue to provide vital support to families in difficult
times. Oldham Parent Forum also connects with the
National Network of Parent Carer Forums through the
North West Regional Network, which provides a regional
and national platform for Oldham voices to shape SEND
improvements.

At the end of 2019-20 the Covid-19 pandemic delayed our annual celebration event for
co-production. It's our 10th year of co-production so this was a huge disappointment for
everyone of you involved in our journey! Our plans have been paused for now but we look
forward confirming the new date for this important celebration eas soon as possible.

Impact and Outcomes 2318

Oldham Parent Carer Forum have continued to ensure
that your voice is heard. We continue to have a dedicated
team of staff and volunteers representing parental voice
across 28 local and regional strategic workstreams.

POINT saw engagement increase with MEMBERS
memberships up by 4.4% in 2019-20
an increase of 4.4% in 2019-20
Oldham Parent Carer Forum members ensured the voice
of SEND families was heard in the Oldham SEND 58%
Ofsted/CQC Revisit with one of the highest reported
attendances at a parent carer focus group. Your views ENGAGED 5 YEARS +
supported the view that further developments were
needed and as a result an Accelerated Action Plan is now POINT Annual Feedback Survey
in place to address key areas of SEND to make a 2019
difference to the outcome of children and young people
in Oldham.

"More than 200 parents and carers
contributed to the revisit"

Ofsted CQC Inspection September 2019

Oldham Parent Carer Forum has continued to provide a 94.8%
range of opportunities to access information, improving
website content and delivering over 43 drop-in and
engagement opportunities to empower families and
support the shaping of local services and provision.

Service user satisfaction ratings were SATISFACTION
maintained year on year with 98% of you
saying you valued engagement opportunities How you rated what we do

provided in 2019-20

OLDHAM SENDIAS SERVICE

POINT continue to be the chosen provider of
the Oldham SENDIAS Service and are
delighted to be able to report that our strong
partnership working has led to us securing a
further contract, extending our deliver of this
service until 2023-24.

POINT successfully accessed support through
the National Information, Advice, Support
Programme (IASP) managed by the Council for
Disabled Children. The IASP programme
provides additional support to IAS services to
develop their offer and supports services to
meet the National IAS Minimum Standards.

As a result, POINT were able to secure development funding, which saw our service
capacity increase through the provision of a Young Person's dedicated IASS worker.
Oldham SENDIAS Service is empowering young people to access up to date, accurate
and relevant Information, Advice and Support to enable informed choices about
Education, Health and Social Care provision which meets
the aspirations of individuals and co-produces outcomes
with young people.

Oldham SENDIAS Service continue to support the
Oldham SEND agenda, contributing the views, wishes,
feelings and experiences of service users to the
strategic reform of SEND in Oldham which remains key
to improving opportunities and outcomes for children
and young people with Special Educational Needs and
Disabilities.

" The high level knowledge and support given means so much to families! Such
a fantastic service that is a crucial lifeline to families"... Parent/Carer

Impact and Outcomes

Referrals to the SENDIASS Service increased by 55% on 1028
the previous year to a record 1028 referrals. POINT
secured extra resource to support this in 2019-20 SERVICE REFERRALS
through the IAS Programme, however this shows the
extent of need for the service and reflects the covering the spectrum of need across
complexities that families experience navigating Education, Health and Social Care
support sytems.

84% of you said that the service made a
great deal of difference for your child or

young persons.

POINT responded to increasing demand by supporting 4335
further volunteer capacity in our service. This was
instrumental in ensuring that your calls were answered
within our 48 hour service standard and support
remained available in the face of increased demand.

97% of you said it was easy to get in touch CALLS ANSWERED
and welcomed the online content to access
self-support by our team in 2019-20

During 2019-20 97.6% of service users rated our overall 97.6%
service at least Good, with 90.7% of you telling us it
was excellent.

Service user satisfaction ratings were the
highest yet and +3% on the previous year

SATISFACTION

the rating YOU gave our service

ABILITY WHEELZ

Ability Wheelz has enjoyed another
successful year as part of the POINT family,
providing vital outdoor health and well-being
activity for children, young people and adults
with a wide range of additional needs and
disabilities.

Once again Oldham's community came
together in support of the Ability Wheelz
Colour Blast fund day in Alexandra Park and
as the pictures show we enjoyed great
weather and tremendous support raising vital
funds to re-invest in the centre.

"All young people enjoy accessing service and staff are always very helpful and
friendly - nothing is to much trouble" ...Newbridge School

In 2019-20, POINT were able to secure investment in
Ability Wheelz. The £12,000 investment funding was
secured to refresh  and update a number of our older
cycles, replacing them with light weight, up to date
models which will increase accessibility to the
centre.

The investment was secured late in our 2019-20
financial year and these bikes will be heading to
Ability Wheelz during 2020-21.

Ability Wheelz continues to be valued by our Oldham community and POINT are proud
to have secured a contract for the continued delivery of this service.

Impact and Outcomes 1012

As a result of our investment secured for the centre,
older equipment will be replaced by newer lightweight
models, making the centre more accessible to children,
young people and adults with SEN and Disabilities
enhancing their access to community engagement,
social, health and wellbeing activities.

98.2% of you said that the service had a HOURS OF ACTIVITY
positive impact on your health and
wellbeing. delivered in 2019-20

As a result of fundraising and income generating £12K
activities, POINT have stabilised the financial viability of
Ability Wheelz. This will ensure we can continue to INVESTMENT SECURED
invest in the centre's staffing capacity from 2020-21 to
reduce the occurrence of closure. This will see the for new equipment in 2019-20
implementation of an Activities Manager post in 2020-21
to further support the development of POINT's activity
offer to support those with SEN and Disabilities.

"All young people enjoy accessing service and
staff are always very helpful and friendly -
nothing is to much trouble"

During 2019-20 93.8% of service users rated our overall 93.8%
service excellent - A phenomenal rating showing that the
service continues to meet the needs of our communities.

"Great service service and friendly, SATISFACTION
enjoying experience. thankyou"
the rating YOU gave our service

SEND TRAINING & WORKSHOPS

The SEND Training and Workshops service has
accelerated our training and workshops offer
during 2019-20 under the leadership of our new
Service Manager, Reece, who has a wealth of
knowledge on Autism through lived experience.
Your feedback continues to evidence how this
service provides vital support to our parent
carer communities.

2019-20 saw POINT extend our offer to include
practitioner CPD training, supporting those
working directly with families, children and young
people with Autism / ASC, enabling greater
awareness of this complex condition, gaining a
sound understanding and practical support tools,
to enable inclusion, support aspirations and
deliver better outcomes.

"Was a great workshop, To help us understand more and more on ways to
support our child. The more knowledgeable we are the more successful we will
be in helping our son reach his fullest potential. Thank You very much, We're
looking forward to the next workshops"... Parent/Carer

Our commission as provider of the Oldham Post Diagnosis
pathways support programme has been renewed and we
continued to work with Oldham's Early Help Service to
deliver workshops to those families currently on a health
pathway or Autism and Social communication, breaking
down the need for diagnosis to unlock provision.

Through co-production and listening to the voice of service
users and members, the service also now offer a range of
'Pop-Up' workshops aligned to workshop themes identified
by you, our parents and carers. A full offer can be viewed on our website and we are
excited for the future of this service and the roll out of further service provision in 2020-21.

Impact and Outcomes 224

Following a successful trial in 2018-19, POINT continued to NEW REFERRALS
deliver self-support workshops to families whose children
or young people were on a social communication or Autism made in 2019-20
diagnosis pathway. This enabled access to vital information
and support at the earliest opportunity and supports the
move away from the deficit model of diagnosis first.

93% of you said you felt better equipped to
support your child or young persons needs
after attending the self-support workshops

The service launched a CPD training package, supporting 81
wider partner training in Autism and Social Communication.
Further development of this offer will be undertaken in WORKSHOPS
2020-21 following positive feedback and rising demand. DELIVERED
This will improve awareness of SEN and Disabilities
supporting the charities mission of an inclusive society enabling access to the right
without compromise. support at the right time.

"I found the training really useful and learnt a 96.4%
lot of things i hadn't really 'thought' about! The

best part was the facilitators had real life
knowledge... they were the real life experts."

You continued to value access to the range of Autism
Post-Diagnosis service training, highly rating the impact
of the service in providing the tools and knowledge to
enable self support.

The more knowledgeable we have the more SATISFACTION
successful we will be in helping our son reach
that the workshops are or will
his fullest potential. Thank You very much make a difference to your child or

young persons outcomes

FINANCIAL STATEMENT

In line with transparent reporting and
good governance, POINT are pleased to
present our financial accounts for the
year 2019-20 which are attached in this
section of our annual report.

During 2019-20, POINT has introduced a
new accounting system, Xero which has
helped us to streamline our processes
with billing, invoicing and transactions in
one place. This has not only supported
POINT with reducing administration but
has also enabled more detailed and
concise reporting, providing greater
assurance to current and potential
funders.

Following an Independent audit of our
accounts, POINT are once again able to
report that our accounts are fully compliant
with no remedial actions identified.

This is a further example of our commitment
to open and transparent reporting and
supports our mission to spend our POINT
pound wisely to deliver services that meet
need.

Charity Registration Number: 1161596

Parents of Oldham in Touch (POINT)
(A Charitable Incorporated Organisation)

TRUSTEES’ ANNUAL REPORT AND
FINANCIAL STATEMENTS

For The Year Ended 31 March 2020

Parents of Oldham in Touch (POINT) 2
CONTENTS Inserted
3
Members of the Board and Professional Advisers 4
Trustees’ Annual Report
Independent Examiner’s Report 5
Statement of Financial Activities (incorporating the income 6 to 9
and expenditure account)
Balance Sheet
Notes to the Financial Statements

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Parents of Oldham in Touch (POINT)
MEMBERS OF THE BOARD AND PROFESSIONAL ADVISORS

Registered Charity Name Parents of Oldham in Touch (POINT)

Charity Number 1161596

Registered Office Chadderton Court
451 Middleton Road
Chadderton
Oldham
OL9 9LB

Trustees Libby Lang
Derek Rhoden
Suzanne Sutcliffe
Emma Atkinson (appointed 29/01/20)
Richard Scarborough (appointed 12/06/19)

Accountants Community Accounting Lancashire C.I.C.
Foxfields
9 Norley Close
Chadderton
Oldham
OL1 2RA

Bankers Yorkshire Bank
47 Market Place
Oldham
OL1 3AD

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Parents of Oldham in Touch (POINT)

STATEMENT OF FINANCIAL ACTIVITIES
(INCORPORATING THE INCOME AND EXPENDITURE ACCOUNT)

YEAR ENDED 31 MARCH 2020

Notes Unrestricted Restricted Total Total
Funds Funds Funds Funds
2020 2020
£ £ 2020 2019
£ £

Income from: 2 281,575 47,895 329,470 317,122
Grants and donations 6,150
Charitable activities 3 3,604 25 3,629 -
Other income
- 82 82 323,272
Total
285,179 48,002 333,181 15,193
Expenditure on: 283,376
Raising funds 4 8,891 3,990 12,881
Charitable activities -
Other expenditure 5 275,053 43,730 318,783
298,569
Total - --

283,944 47,720 331,664

Net income/(expenditure) 1,235 282 1,517 24,703
Transfers between funds
Net movement in funds 9 - -- -

1,235 282 1,517 24,703

Reconciliation of funds: 35,170 1,304 36,474 11,771
Total funds brought forward
Total funds carried forward 9 36,405 1,586 37,991 36,474

The notes on pages 6 to 9 form part of these financial statements.
Note 10 to the accounts shows a comparative Statement of Financial Activities for the year ended 31 March 2019.

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Parents of Oldham in Touch (POINT)

NOTES TO THE FINANCIAL STATEMENTS
for the year ended 31 March 2020

1. ACCOUNTING POLICIES

Basis of accounting
The financial statements have been prepared in accordance with Accounting and Reporting by Charities:
Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the
Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) issued on 16 July 2014
[as updated through Update Bulletin 1 published on 2 February 2016 and also Update Bulletin 2 published on
5 October 2018) – (Charities SORP (FRS 102)], the Financial Reporting Standard applicable in the UK and
Republic of Ireland (FRS 102) and the Companies Act 2006.

Going Concern
The trustees are satisfied that there are no material uncertainties about the charity’s ability to continue.

Incoming resources
All income, including grants and donations, is recognised once the charity has entitlement to the income. It is
probable that the income will be received, and the amount of income receivable can be measured reliably.
Restricted funds are to be used for specified purposes as laid down by the donor.
Expenditure which meets these criteria’s is identified to the fund, together with a fair allocation of overheads
and support costs. Unrestricted funds are for grants, donations and other incoming resources received or
generated for charitable purposes.

Resources expended
All expenditure is accounted for on an accruals basis. All expenses, including support costs and governance
costs, are allocated or apportioned to applicable expenditure headings.
Charitable expenditure shall include all expenditure directly related to the objects of the charity, including the
cost of goods and services, that have been incurred in charitable activities.
Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the
charity to that expenditure, it is probable that settlement will be required, and the amount for the obligation can
be measured reliably.

Governance costs
Governance costs shall include all expenditure directly related to the administration of the charity including
expenditure incurred in the management of the charity's assets, organisational administration and compliance
with charitable and statutory requirements.

2. INCOME FROM GRANTS & DONATIONS

Unrestricted Restricted 2020 2019
Total Total
Funds Funds Funds Funds

Oldham PCF Grant £ £ £ £
General Unrestricted Grants - 47,395 47,395 33,762
Donations 281,012 281,012 282,082
563 - 1,278
281,575 500 1,063 317,122
47,895 329,470

3. INCOME FROM CHARITABLE ACTIVITIES

Unrestricted Restricted 2020 2019
Total Total
Funds Funds Funds Funds

Fundraising £ £ £ £
3,604 25 3,629 6,150
3,604 25 3,629 6,150

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Parents of Oldham in Touch (POINT)

NOTES TO THE FINANCIAL STATEMENTS
for the year ended 31 March 2020

4. EXPENDITURE ON RAISING FUNDS Unrestricted Restricted 2020 2019
Total Total
Events, Engagement and Activities Funds Funds Funds Funds
Publicity, Marketing and Promotions
£ £ £ £
7,208 1,242 8,450 -
1,683 2,748 4,431 15,193
8,891 3,990 12,881 15,193

5. EXPENDITURE ON CHARITABLE ACTIVITIES

Unrestricted Restricted Unrestricted Restricted 2020 2019
Direct & Direct & Support Support
Costs Costs Total as restated
Governance Governance
Costs Costs £ £ Funds Total Funds
£ £ - -
Salaries 24,016 - - £ £
Central Services 209,091 5,000 - - 233,107 ** 207,788
Travel Expenses (5,000) 573 - - ** 27,879
Accommodation Costs 139 25,457 5,233 -
Rent 3,975 - 10,294 3,541 4,548 1,375
Equipment 580 - 3,543 683 -
Repairs & Maintenance - - 1,489 358 719
Utilities (Water) - - 2,216 514 30,690 3,577
Printing & Stationery - - 6,922 1,356 13,835 8,586
Telephone & Internet - - - - 4,226
Training - - - - 1,847 -
Infrastructure - - 2,096 548 2,730 3,726
Insurance 805 - 3,189 371 8,278 2,247
Professional Fees - - 1,131 48 5,655
Subscriptions - - 3,825 661 805 2,161
IT Software & Consumables - - 282 - - 18,809
Postage & Freight Costs - - 1,431 286
Cleaning Costs - - 2,128 161 2,644 -
General Expenses - - - - 3,560 -
Accountancy Fees - 189 - - 1,179 -
Payroll Costs - 47 - - 4,486 -
Bank & Service Charges 986 6 - - -
Miscellaneous 353 - 64,003 13,760 282 -
260 29,970 1,717 -
- 2,289 1,175
1,175 352
211,050 -
400 46
266 283,376

-
318,783

** Salaries costs have historically been apportioned between ‘Salaries’ and ‘Central Services’.
2018/2019 “re stated” in the notes to the accounts to show ‘actual’ Salaries costs for this financial period.

As from 1st April 2019, ‘Central Services’ costs are now distributed amongst all working projects, and all
expenditure on ‘Infrastructure’ are now broken down further in the expenditure categories.

Total resources expended are stated after charging: 2020 2019
Independent Examination fees £ £

1,175 1,175

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Parents of Oldham in Touch (POINT)

NOTES TO THE FINANCIAL STATEMENTS
for the year ended 31 March 2020

6. STAFF COSTS 2020 2019
The movement in the year is after charging: ££

Wages and Salaries 233,107 207,788

Average number of employees during the year was 11, an average of 9.2 full time equivalent (2019: 9, 8 FTE).
No employee received emoluments of £60,000 or above (2019: none).
No Trustees were paid any remuneration or expenses during the course of the year.

7. DEBTORS 2020 2019
£ £
Debtors
Prepayments 23,138 -
- -

23,138

8. CREDITORS: Amounts falling due within one year 2020 2019
Accruals £ £

6,144 21,702
6,144 21,702

9. FUNDS ANALYSIS Balance as at Receipts Payments Balance as at
Fund Name 1 April 2019 31 March 2020
£
Restricted Funds £ ££
Oldham PCF Grant 47,395
Fundraising, Donations & Other 1,304 607 (47,113) 1,586
- (607) -
Unrestricted Funds 48,002
TOTAL FUNDS 1,304 (47,720) 1,586
285,179
35,170 (283,944) 36,405
333,181
36,474 (331,664) 37,991

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Parents of Oldham in Touch (POINT)

NOTES TO THE FINANCIAL STATEMENTS
for the year ended 31 March 2020

10. COMPARATIVE INFORMATION

Notes Unrestricted Restricted Total
2 Funds Funds Funds
3 2019 2019
2019
4 (previous year) (previous year) (previous year)
5 £ £
£
Income from: 283,360 33,762
Grants and donations 6,150 - 317,122
Charitable activities - - 6,150
Other income -
289,510 33,762
Total 323,272
4,177 11,016
Expenditure on: 259,488 23,888 15,193
Raising funds 283,376
Charitable activities - -
Other expenditure -
263,665 34,904
Total 298,569

Net income/(expenditure) 9 25,845 (1,142) 24,703
Transfers between funds - - -
Net movement in funds
25,845 (1,142) 24,703

Reconciliation of funds: 9,325 2,446 11,771
Total funds brought forward 36,474
Total funds carried forward 9 35,170 1,304

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COVID-19 IMPACT STATEMENT

Just prior to the end of our 2019-20 It is fair to say at the time of writing our
financial year, the UK entered a national annual report, that the true effects of the
lockdown to respond to the emerging pandemic are still to be felt. 
Covid-19 pandemic.
POINT will continue to review our
Covid-19 has, and continues to have a operations as the pandemic unfolds and
huge impact on the lives of our members, will access the advice and support, both
service users, staff and organisation. practical and financial to ensure we take
POINT would like to send our thoughts to all available opportunities to future proof
everyone who's lives have been touched by the charity. 
this devastating virus.

In response to the challenges we face, 2020 will test all of us. We will keep you,
POINT has implemented virtual working our members, informed of key decisions
for all our staff, protecting jobs and and update on impact on the services we
securing continued access to the services provide when information becomes
we provide. available, but for now follow the guidance,
keep safe and remember we are available
Robust risk management plans have been virtually until it is safe for us to return to
developed alongside continuity plans our usual ways of working.
which are focused on protecting services,
jobs and support. ANDREW ROBINSON

CEO, POINT

PLANNING FOR OUR FUTURE

In our 10 year history, co-production has seen the development of user lead services
which are reliable, trusted and well respected by our members, teams and partners alike.

POINT will continue to explore opportunities to extend our partnerships whether that be
through our extensive and successful parent carer voice networks, or through the
development of services that meet the needs of families of children and young people
with SEND.

The amazing support of our dedicated staff teams, volunteers and trustees helps us to
make it happen, but YOU our members remain our driving force.

We will listen and act...
We are stronger together
and can influence positive
change for our children and

young people

POINT are proud to work with you and on your behalf to improve the life chances and
outcomes for children and young people with Special Educational Needs and Disabilities.

POINT is a registered charity in England and Wales no: 1161695 who's registered
address is Chadderton Court, 451 Middleton Road, Chadderton, Oldham OL9 9LB