Types of disagreement

Children and young people with education, health and care needs – avenues for complaint and redress

Early years/ Provision Decision Undergoing Decision EHC plan Disability Health Social care
school/ for not to complaints
college assess EHC not to issue discrimination complaints
individual 
provision CYP incl  assessment EHC plan
those with
Early years  SEN but no  
provider
School plan 
College 
DfE/School 
Complaints
Unit    
EFA  
 
SFA
(LA maintained (LA
Secretary schools) maintained
of State
 schools)
Ofsted
(Academies, 
Local sixth form
authority colleges) (Academies,
sixth form
 colleges)

(General FE 
colleges)
(General FE
 colleges)
(Independent

Schools)
(in LA

maintained
(Early years &
LA maintained schools)

schools and 
academies as a
(about non-
whole) provision of
education &
 social care)

(LA maintained
schools)

246

Early years/ Provision Decision Undergoing Decision EHC plan Disability Health Social care
school/ for not to complaints
college assess EHC not to issue discrimination complaints
individual 
provision CYP incl  assessment EHC plan
those with
SEN but no (maladmini-   
stration,
plan delay etc) (maladmini- (maladmini- (about non
stration) stration) provision of
Local  education &
Government   social care)
Ombudsman 
 
Disagreement   
 (about
resolution (how providers sections E,
H and C in
services carry out duties) the plan)

Mediation 

First-tier (about  
Tribunal sections E, 
(SEND) H and C in (in schools)
the plan)
County Court 

NHS (in early years,
complaints (about post-16, LAs)
education in
Parliamentary
and Health the plan)
Service
Ombudsman 

(about health
provision in

plan)



(with the
LGO)

247