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OVERVIEW ABOUT THIS REPORTTABLE OFCONTENTSMESSAGE FROM CEOWE LISTENWE CAREWE DELIVERABOUT THIS REPORTWE COMMITWE GROWWE ARE RECOGNIZED05140820061812403
Group CEOMR. OLIVIER BERNARD R. LANGLET4 BETTER FOR VIETNAM
BETTER FOR VIETNAM: OUR COMMITMENT AND STORYDear our Valued Customers, Partners and Employees,OLIVIER LANGLETGroup Chief Executive OfficerCentral Retail VietnamVietnam continues to advance with confidence, driven by strong economic fundamentals, digital transformation, and a national commitment to sustainable development. In this dynamic landscape, Central Retail Vietnam is proud to play its role not only as a leading retailer but as a trusted partner in the country’s growth journey.Since our establishment in 2012, we have expanded our network to 26 provinces and cities, serving over half a million customers each day and creating jobs for more than 15,000 people. Our growth is deeply intertwined with Vietnam’s progress, and we believe that scale only matters when it brings positive impact to people and communities.Our vision is to contribute to Vietnam’s long-term prosperity and to enhance the quality of life for its people. Our mission is to make everyday life easier and healthier through passionate teams who are empowered to serve with care, collaboration, and agility. These principles define who we are, how we operate, and how we aspire to grow together with Vietnam.To bring this vision and mission to life in a consistent and meaningful way, we have established the strategic direction “Better for Vietnam”, a roadmap that transforms business scale into social impact. Through our longterm partnership with the Ministry of Industry and Trade (MOIT), we have aligned our efforts with Vietnam’s national priorities: promoting local products, modernizing supply chains, advancing green retail, and fostering inclusive growth.“Better for Vietnam” reflects our belief that every act of care, when guided by understanding and purpose, can create shared value and lasting change. It represents our commitment to grow responsibly, scale with impact, and serve as a bridge between global expertise and local aspirations.This report captures how that vision comes to life: by empowering local farmers and producers, by ensuring food quality and safety for consumers, and by advancing sustainability and community development across the nation.It also serves as an invitation.We welcome all partners who share our vision and purpose to join us in this collective journey because together, we can transform growth into meaningful impact and build a better future for Vietnam.Sincerely,5
ABOUT THIS REPORTBetter for Vietnam, Scale with ImpactThis report presents Central Retail Vietnam’s ongoing commitment to contribute to Vietnam’s sustainable growth through the strategy “Better for Vietnam.”It captures how our scale, expertise, and partnerships are aligned with the nation’s priorities, and how our actions create shared value for the people and communities we serve.At the heart of this report lies a simple yet powerful approach: we listen to stakeholders, identify what matters most, and transform those insights into strategic actions that generate meaningful impact.This process forms the backbone of our sutainability framework from Stakeholder Engagement, to Materiality Analysis, and into our Strategic Action Plan.6 BETTER FOR VIETNAM
OVERVIEW ABOUT THIS REPORTThis report covers the operations and initiatives of Central Retail Vietnam up to August 2025. It aims to provide transparency on how our business scale is used to generate sustainable impact and how, together with our partners, we continue to grow with Vietnam.Through this journey, we have also mapped our commitments to the United Nations Sustainable Development Goals (SDGs), ensuring that our local actions contribute to global progress.Most importantly, each initiative within Better for Vietnam directly supports the national objectives co-implemented with the Ministry of Industry and Trade (MOIT) including promoting local products, advancing sustainable retail, and strengthening community livelihoods.Report Structure The content of this report is organized to reflect that strategic flow:4. WE COMMITTranslating commitments into strategic actionsOur “Better for Vietnam” strategy turns care and insight into concrete plans — designed to address stakeholder expectations while supporting Vietnam’s national development goals.5. WE DELIVERPresenting results and stories of transformationEvery initiative creates measurable impact from improving product quality and safety to advancing sustainable agriculture and local livelihoods.6. WE ARE RECOGNIZEDCelebrating progress and shared achievementsOur efforts are honored through national and international recognition, reflecting shared success between Central Retail, our partners, and the communities we serve.1. WE CAREDefining who we are and what drives us.We begin with our vision, mission, and core values — the foundation of everything we do and the reason we exist in Vietnam.2. WE GROWShowcasing our national footprint and contribution to Vietnam’s prosperity.From 2012 to 2025, our growth story mirrors Vietnam’s own progress. With each mall, store, and new opportunity, we grow together with the nation we serve.3. WE LISTENUnderstanding key stakeholders and their expectations.Listening helps us align business goals with national priorities. Through active engagement with partners, suppliers, communities, and authorities, we ensure every voice shapeshow we move forward.7
WE CAREDEFINING WHO WE ARE AND WHAT DRIVES USBETTER FOR VIETNAM
VISIONMISIONPURPOSEWe commit tocontribute to Vietnam’s prosperity and to enhance to the quality of life of the people.We make customers’ lives easier thanks to our empowered & passionate people who collaborate and interact well with an agile mindset.Better for VietnamWE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZED9
OUR CORE VALUESBECAUSE WE CARE I·CARETo bring our vision, mission and purpose to life, we act with I·CARE, a set of values that guide every decision we make.I·CARE comprises:10 BETTER FOR VIETNAM
ICARECreating better solutions and encouraging continuous improvementCentral Retail in Vietnam promotes a culture of innovation where every employee is encouraged to explore new ideas, embrace change, and seek better ways to serve customers and communities. We value curiosity, creativity, and the courage to improve every day.Listening with care to deliver excellent serviceWe put our customers at the heart of everything we do. By listening and understanding their needs, we strive to offer the best experience built on sincerity, respect, and responsibility in every interaction.Working as one team through trust and collaborationWe believe success is built on collaboration. Central Retail in Vietnam fosters teamwork across all levels and partnerships built on trust, openness, and shared purpose to grow stronger together.Building respect and sincerity in every connectionWe value diversity and mutual respect, creating an inclusive environment where colleagues, partners, and communities support one another for sustainable growth.Upholding integrity and transparency in everything we doWe operate with honesty and fairness, complying with laws and ethical standards. Every employee is responsible for maintaining trust, acting with integrity, and being accountable in all business practices.INOVATIONCUSTOMERALLIANCERELATIONSHIPETHICWE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZED11
WE GROWSHOWCASING OUR NATIONAL FOOTPRINT AND CONTRIBUTION TO VIETNAM’S PROSPERITYCENTRAL RETAIL STARTED ITS BUSINESS IN VIETNAM IN 2012STRONG FOCUS ON EXPANSION WITHIN THE NEXT 5 YEARSMall Stores Provinces085 15/63Mall Stores Provinces44330+26/3 4(**) Resolution No. 202/2025/QH15 was signed on 12th June 2025:reorganization of provincial-level administrative units from 63 to 34*Gross Floor Area 2015 2025170K sqm*1.3M+ sqm*Business expansionin Vietnam totaling26/34 provinces in2025 (**)12 BETTER FOR VIETNAM
CRV ACCOUNTS FOR 63% MARKET SHARE OF HYPERMARKET RETAIL VALUE SALES* *Date Oct 2025DAILY CUSTOMERSEMPLOYEESIN VIETNAM13,500500,000VIETNAMECOSYSTEMFOODRETAILPROPERTYNON-FOODWE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZED13
WE LISTENUNDERSTANDING KEY STAKEHOLDERSAND THEIR EXPECTATIONSBETTER FOR VIETNAM
CATALYZING SHARED IMPACT: WHERE NATIONAL PRIORITIES MEET STAKEHOLDER ACTIONVietnam’s National Priorities, led by the Ministry of Industry and Trade (MOIT), aim to enhance the nation’s prosperity and social well-being.These priorities are also the foundation for the progress of the very stakeholders we serve from farmers and suppliers to consumers and local communities.As a strategic partner of MOIT, Central Retail Vietnam supports these priorities by addressing stakeholder expectations in ways that create shared value, strengthen local resilience, and contribute to national development.At the intersection of these efforts lies shared impact where national goals inspire stakeholder action, and where our role as a catalyst amplifies collective progress for a better Vietnam.SHARED IMPACT BETTER FORVIETNAMNATIONAL PRIORITIES (GOVERNMENT / MOIT VISION)STAKEHOLDER ACTIONS(BUSINESSES,COMMUNITIES,PARTNERS)CENTRAL RETAIL VIETNAM AS CATALYSTWE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZED15
ENGAGING STAKEHOLDERSTHROUGH CONTINUOUS DIALOGUEBy aligning with national goals and keeping dialogue open, we turn engagement into shared growth for Vietnam.To ensure that our strategy truly reflects both national goals and local realities, Central Retail Vietnam maintains continuous engagement with key stakeholders: government and local authorities, consumers, suppliers, farmers, communities and employees.These engagement programmes, ranging from policy dialogues to supplier capacity building and community initiatives, help us stay aligned with evolving expectations.They also demonstrate our commitment to transparency, openness and shared responsibility essential values for a sustainable and inclusive economy.Through this process, stakeholder voices become part of how we shape strategy, ensuring that every initiative under Better for Vietnam delivers value where it matters most.16 BETTER FOR VIETNAM
RESPONDING TO STAKEHOLDER EXPECTATIONS TO ADVANCE NATIONAL PRIORITIESUnderstanding and responding to stakeholder expectations is essential to how Central Retail Vietnam supports the National Priorities led by MOIT.Each expectation represents a shared dimension of the country’s sustainable development agenda. By addressing these needs through clear commitments and measurable actions, we strengthen the link between business growth, stakeholder well-being and national progress.The following summary outlines how CRV interprets and responds to the expectations of each stakeholder group turning shared understanding into commitments that contribute to both organizational resilience and Vietnam’s sustainable future.STAKEHOLDER EXPECTATIONS RESPONSE TO EXPECTATIONS GOVERMENT & LOCAL AUTHORITIESCONSUMERSLOCAL COMMUNITIESFARMERSSUPPLIERSEMPLOYEESAlignment with the Vietnam National Master Plan, balanced regional development, and responsible retail growthSafe, traceable, and high quality food choicesEducation, livelihood, and green & clean environmentStable markets, skill development, sale capabilityCollaboration, transparency, and sustainable growthWell-being, careerdevelopment, safety workplaceWe collaborate with national and local authorities to promote local economic growth, champion Vietnamese products, and invest in green retail infrastructure that supports Vietnam’s Net Zero ambition.We ensure that every product we offer meets strict standards for food quality, safety, and transparency, building long term trust and confidence with Vietnamese consumers.We collaborate with national and local authorities to promote local economic growth, champion Vietnamese products, and invest in green retail infrastructure that supports Vietnam’s Net Zero ambition.We partner with farmers to enhance capability,expand market access, and develop sustainable agriculture practices that strengthen local value chains.We empower Vietnamese SMEs and suppliers through fair sourcing, local partnership development, and capability building programs that drive competitiveness and sustainability.We foster an inclusive culture that values employee growth, well being, and environmental responsibility, ensuring our people thrive while driving collective success.WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZED17
WE COMMITTRANSLATING COMMITMENTS INTOSTRATEGIC ACTIONSBETTER FOR VIETNAM
BETTER FOR VIETNAM: STRATEGIC HOUSEThe Better for Vietnam Strategic Plan was developed to bridge two essential commitments: responding to stakeholder expectations and advancing Vietnam’s National Priorities led by the Ministry of Industry and Trade (MOIT).The Better for Vietnam Strategic House stands on three key pillars that guide our journey:1. Promoting Local Products and Suppliers by supporting local industries and value chains.2. Pioneering Food Quality and Safety by ensuring consumer trust through transparency and high standards.3. Becoming the #1 Sustainable Retailer by advancing environmental responsibility and social well-being.At its foundation are our people and a strong governance and risk management framework, ensuring every initiative remains resilient, responsible, and aligned with Vietnam’s vision for shared prosperity.Each pillar of the plan reflects how Central Retail Vietnam translates stakeholder insights into meaningful actions that also align with the nation’s development goals.By doing so, we ensure that our business growth not only strengthens local economies and communities but also contributes to the country’s long-term prosperity and sustainability.WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZED19
WE DELIVERPRESENTING RESULTS AND STORIES OF TRANSFORMATION IN 2025BETTER FOR VIETNAM
WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZEDPROMOTINGLOCAL PRODUCTS AND SUPPLIERSFor local communities, access to modern retail means more than convenience, it represents economic growth and better livelihoods.For farmers and small businesses, having a stable market to sell their products is a pathway toward sustainable income and dignity in their work.And for Vietnam, promoting local products is essential to strengthening domestic production and creating shared prosperity.Understanding these expectations, Central Retailin Vietnam works together with the Government, provincial partners, farmers, and SMEs to expand retail infrastructure, strengthen local value chains, and bring Vietnamese products closer to every consumer.Through this pillar, we aim to make local success stories part of a stronger, more inclusive economy for Vietnam and for its people.INFRASTRUCTURE DEVELOPMENTEXPANSION OF GO! MALLS AND HYPERMARKETSEXPANSION OF MINI GO! STORESFor local communities, modern retail means better access to essential goods, stable jobs, and regional growth. By expanding GO! hypermarkets to new provinces, Central Retail creates opportunities for local employment, enhances daily convenience, and connects communities with Vietnamese products.For families in suburban areas, safe and affordable products are a daily need. Mini go! stores bring modern retail closer to them, while creating local jobs and supporting regional suppliers.222NEW GO! HYPERMARKETSHYN* AND YBI*REBRANDING & RENOVATION TLG* AND DNI*MINI GO!STORES TO OPEN IN CỦ CHI AND GÒ CÔNG TÂY BY DEC 2025*HYN = Hưng Yên, YBI = Yên Bái, TLG = Thăng Long, DNI = Đồng Nai21
SUPPORT LOCAL BUSINESSLOCAL PRODUCT SOURCINGOCOP PRODUCT INTEGRATIONVIETGEMS OCOP PRIVATE LABELFor farmers and small suppliers, having a fair and predictable market ensures stability and dignity in their work. Central Retail partners directly with more than 2,000 local suppliers to purchase fresh produce and FMCG products transparently, helping them grow sustainably.For local cooperatives, being part of the national OCOP (One Commune One Product) program means a chance to turn local strengths into stable income. Central Retail supports this key government initiative by partnering with provincial authorities to bring OCOP products into modern retail, transforming regional specialties into sustainable economic value.For local producers and artisans, preserving Vietnamese culinary identity while enhancing product quality and competitiveness is essential. VietGEMS, a private label developed by Central Retail, celebrates Vietnam’s regional specialties under the national OCOP framework improving packaging, presentation, and retail reach to elevate “Made in Vietnam” products.59.36K80.52M1.8M40TONS OF FRESH PRODUCEUSDWORTH OF FMCG WAS SOURCED LOCALLYUSDIN OCOP PRODUCT SALES NATIONWIDE.LAUCHED NATIONWIDESKUS$22 BETTER FOR VIETNAM
WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZEDPROMOTION OFLOCAL PRODUCTSIN-STORE LOCAL PRODUCT PROMOTION EVENTSBUSINESS MATCHING EVENTSNATIONAL AND INTERNATIONAL TRADE ASSISTANCE EVENTSFor small brands, being seen means surviving. Central Retail organizes nationwide in-store events that connect local producers directly with consumers, strengthening trust in Vietnamese goods.For SMEs, connecting with modern retail creates growth opportunities and market expansion. Central Retail hosts transparent business matching events that link suppliers to retail networks and foster longterm collaboration.For export-oriented suppliers, global growth requires knowledge and networks. Central Retail works with ministries and local authorities to organize trade fairs and export training, helping them compete and expand abroad.230+EVENTSCONDUCTED NATIONWIDE21101,3001600+SUPPLIERS~SUPPLIERSEVENTS CONNECTINGTRADEEVENTSINVOLVING23
PIONEER IN FOOD QUALITY AND SAFETYFor consumers, food safety is more than a preference, it is a fundamental expectation that builds trust every day.For suppliers, it is the foundation of long-term partnership.And for Vietnam, it is a national priority embedded in the country’s strategy for food safety and quality.Understanding these shared expectations, Central Retail in Vietnam works closely with suppliers, partners, and government agencies to advance safe, transparent, and traceable retail standards. Our initiatives under this pillar aim to ensure that every product, from farm to shelf, is safe, compliant, and trusted.ENSURING FOOD SAFETY AND TRANSPARENCYENSURE PRODUCT TRACEABILITYBUILDING AWARENESS AND PROMOTING THE GREEN TICKFor consumers, trust begins with transparency. Each product at Central Retail can be traced by name, supplier, harvest date, packaging date, delivery schedule, and farming or processing standards (VietGAP, GlobalG.A.P).We inspect 100% of SKUs upon entry to ensure full safety and quality compliance, building consumer trust and supporting Vietnam’s vision for transparent and sustainable retail.For suppliers, responsibility begins with understanding.Central Retail Vietnam ensures 100% of suppliers are informed and trained on food safety, traceability, and sustainability standards.In collaboration with the Ho Chi Minh City Department of Industry and Trade, CRV launched the Responsible Green Tick program, certifying products that meet consumer, social, and environmental responsibility criteria.100%240+100%OF SKUS INSPECTEDAND CONTROLLED BEFORE SALE.SKUSCERTIFIED WITH THE RESPONSIBLE GREEN TICK.SUPPLIERS INFORMED & TRAINED 24 BETTER FOR VIETNAM
WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZEDFOOD SAFETY COMPLIANCE BY SUPPLIERS VERIFICATION THROUGH CRV LABORATORY TESTINGENSURE FOOD SAFETY COMPLIANCE FOR GO! PRIVATE LABELELIMINATE HARMFUL CHEMICALS IN EBON PRODUCTSFor consumers and authorities, trust begins with verification. Central Retail Vietnam directly conducts laboratory testing and documentation reviews for 100% of suppliers in both Farm to Fork and import categories.By ensuring all products meet Vietnamese and international food safety standards, CRV strengthens confidence, transparency, and accountability across its entire supply chain.For consumers, confidence in private-label products comes from strict and transparent control. Central Retail Vietnam conducts systematic audits for all suppliers of its GO! Private Label, ensuring every process from sourcing to packaging complies with hygiene, environmental, and social responsibility standards.Through this framework, CRV guarantees consistent product quality, food safety, and fair partnership practices across its private-label supply chain.For consumers, safety begins with what is not in the product. Central Retail Vietnam has fully eliminated harmful chemicals and artificial preservatives from its EBON private-label product line.Through strict formulation control, supplier collaboration, and continuous testing, every EBON product meets high standards of health safety and natural integrity, offering Vietnamese consumers cleaner, safer, and more trustworthy everyday options.100%100%700SUPPLIERS VERIFIEDTHROUGH CRV FOOD SAFETY AND QUALITY DOCUMENTATION.OF EBON PRODUCTSFREE FROM HARMFUL CHEMICALS AND PRESERVATIVESSKUS OF GO! PRIVATE LABELPRODUCTS AUDITED AND VERIFIED FOR FULL COMPLIANCE.OVER25
ELEVATING PRODUCT STANDARDS AND CERTIFICATIONINTRODUCE PRODUCTS WITH NATIONAL AND INTERNATIONAL QUALITY STANDARDSEXPANDING CERTIFIED PRODUCE AND PROTEIN ITEMSINTRODUCE ORGANIC PRODUCTS IN SELECTIVE STORESFor consumers, certified quality means confidence in every choice. Central Retail Vietnam continuously expands its range of produce and protein products that meet national and international food safety standards such as HACCP and ISO.This effort ensures that every item on our shelves represents reliability, freshness, and trust, supporting healthier lifestyles and reinforcing CRV’s commitment to food safety excellence.For health-conscious consumers, access to verified organic products ensures peace of mind. Central Retail promotes healthier lifestyles by increasing its range to 330 certified organic and specialty SKUs, encouraging sustainable consumption.2,100380SKUS OF PRODUCE AND PROTEINCERTIFIED WITH NATIONAL AND INTERNATIONAL STANDARDSCERTIFIED ORGANIC AND SPECIALTY SKUS ACROSS VIETNAMOVER26BETTER FOR VIETNAM
WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZEDBy meeting the expectations of consumers, suppliers, and regulators, Central Retail ensures that food safety and quality are not just commitments but everyday practice from supplier training to nationwide certification.
BECOME #1 SUSTAINABLE RETAILERFor communities, sustainability means a cleaner and healthier place to live.For customers, it reflects the responsibilitybehind every product they choose.For employees and partners, it represents shared pride in working toward a greener future.And for Vietnam, it is the nation’s collective journey toward Net Zero by 2050.Understanding these expectations, Central Retail in Vietnam transforms sustainability from a concept into daily action through greener operations, renewable energy, waste reduction, reforestation, and community empowerment. Every small act contributes to a greater purpose: building a sustainable retail ecosystem that grows together with Vietnam and for Vietnam.SUSTAINABILITY INITIATIVESBIODEGRADABLE PACKAGING FOR PRIVATE LABEL PRODUCTSFor consumers, choosing sustainable products starts with responsible packaging. Central Retail transitions its Private Label (PL) products to biodegradable packaging to reduce plastic waste and promote green consumption. As brands owned and managed directly by CRV, Private Label products are quality-controlled, safe for consumers, and offered at fair prices ensuring sustainability is both accessible and trustworthy.100% BIODEGRADABLE ONE-TIME-USE PLASTIC PRODUCTS REDUCING WASTE THROUGH SUSTAINABLE PACKAGINGFor environmentally conscious consumers, sustainability begins with everyday choices. Central Retail Vietnam has replaced single-use plastic packaging with 100% biodegradable alternatives, now available across 21 SKUs and applied in 48 out of 49 stores nationwide.By promoting eco-friendly materials and engaging both suppliers and shoppers, CRV reduces plastic waste and supports Vietnam’s transition toward a circular and sustainable retail model.%STOCK STILL PLASTICREPLACED WITH FULLY BIODEGRADABLE PACKAGINGUNDER PRIVATE LABELS CONVERTED TO BIODEGRADABLE PACKAGING20+28 BETTER FOR VIETNAM
WE CARE WE CARE WE GROW WE GROW WE LISTEN WE LISTEN WE COMMIT WE COMMIT WE DELIVER WE DELIVER WE ARE RECOGNIZED WE ARE RECOGNIZEDGREEN MALL DEVELOPMENT (EDGE-CERTIFIED)RENEWABLE ENERGY INSTALLATIONREVERSE VENDING MACHINE PROGRAM (RVM)For local governments and communities, sustainable infrastructure reflects progress that benefits both people and the planet. Central Retail builds green malls designed to achieve EDGE certification, a globally recognized standard by the World Bank Group, ensuring each site uses less energy, less water, and fewer materials while providing a better shopping environment for customers.For future generations, renewable energy is the key to a cleaner tomorrow. Central Retail installs solar panels across its retail network, producing clean energy and cutting emissions.For environmentally conscious consumers, recycling should be easy and rewarding. Central Retail installed 78 Reverse Vending Machines (RVMs) at 44 malls and supermarkets, allowing customers to return plastic bottles and cans in exchange for shopping rewards. This initiative builds daily recycling habits while reducing waste sent to landfills.33278MALLS DEVELOPED TO MEET EDGEGREEN BUILDING STANDARDS.LOCATIONS EQUIPPED WITH SOLAR PANELS. REVERSE VENDING MACHINES INSTALLED IN 44 MALLS29
REFORESTATION AND BIODIVERSITY PROGRAMFor communities and future generations, protecting forests means preserving life itself. Central Retail, in collaboration with our trusted partner P&G, supports largescale tree planting and biodiversity restoration initiatives across Vietnam. This partnership reflects our shared commitment to climate action and aligns with UN SDG 17 as Partnerships for the Goals, proving that sustainable progress grows 35,000 stronger when we grow together.TREESPLANTED NATIONWIDESUSTAINABILITY INITIATIVESTRANSFORMING SUPPLY CHAIN EFFICIENCY THROUGH CENTRALISED DELIVERYThis is a strategic initiative by Central Retail Vietnam, to transform supply chain efficiency through a fully centralised delivery model. Once it’s fully implemented, the model is expected to reduce delivery points from 3.8 million to 0.1 million per year, optimise transportation distance from 755 millionkilometers to 11 million kilometers per year, and cut 260 thousand tons of CO2 annually. This reduction equals the environmental benefit of planting eleven thousand eight hundred trees or protecting five acres of forest, contributing to a smarter, cleaner, and more sustainable logistics ecosystem for Vietnam.30 BETTER FOR VIETNAM
EXTENDED PRODUCER RESPONSIBILITY EPR COMPLIANCEOUR JOURNEY TO REDUCE CARBON EMISSIONSCentral Retail Vietnam is committed to strict and responsible compliance with Vietnam’s environmental regulations, taking the lead in implementing the Extended Producer Responsibility EPR framework to support the nation’s transition toward a circular economy.In 2024, Central Retail Vietnam fulfilled its EPR financial contribution for products containing plastic, corresponding to 480,969 tons of plastic declared in accordance with the Ministry of Natural Resources and Environment requirements.This disciplined and transparent compliance demonstrates our proactive role in reducing environmental impact, promoting responsible production and consumption, and contributing to Vietnam’s green growth objectives.480,969 TONS OF PLASTIC REPORTED AND DECLAREDAs of September 2025, our efforts have delivered significant results, including substantial emissions reductions from solar energy, electric vehicle charging infrastructure, smart technologies, and reforestation initiatives.Central Retail Vietnam is taking concrete action to reduce carbon emissions through multiple initiatives across our store network, operations, and community programs. From renewable energy adoption to smart technologies and plastic reduction efforts, each action contributes measurable impact toward a more sustainable future.CENTRAL RETAIL VIETNAM ACTIVELY CONTRIBUTES TO VIETNAM’S NATIONAL PATHWAY TOWARD NET ZERO EMISSIONS BY 2050KEY RESULTS (JAN–SEP 2025): TOTAL CO2 REDUCED: 15,976.73 TONSTogether, these initiatives demonstrate our commitment to environmental responsibility and reinforce our belief that sustainable growth must go hand in hand with climate action.6,135.78TONS CO2193.69TONS CO23,717.66TONS CO25,929.6TONS CO2~460OF PLASTIC WASTEKGSolar power across 26 GO! Malls and 6 mini go! stores reduced Reforestation under Forest for Good absorbed Electric vehicle charging stations at 28 GO! Malls reduced Smart solutions (Zcep, Free water, etc.) reducedPlastic Free Day monthly reduction equivalent to WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZED31
ONE MALL ONE SCHOOL PROGRAM For local communities, education is the foundation of a better future. Since 2021, Central Retail Vietnam has made a longterm commitment that for every GO! Mall we operate, one local primary school will be supported and renovated. This commitment reflects our belief that retail growth must go hand in hand with community development and social progress.From 2021 to 2025, the program has renovated fifteen primary schools across the country, supporting eight thousand seven hundred and twelve students and contributing a total investment of VND 12.85 billion. In 2025, two additional schools in Khanh Hoa and Ca Mau received upgraded facilities that provide a safer, more modern learning environment.Through this initiative, Central Retail Vietnam not only improves infrastructure but also connects students to real world opportunities, nurturing future generations in the communities where we serve.158,71212,85STUDENTS SUPPORTEDBILLION VND TOTAL CONTRIBUTIONSCHOOLS: BUILT AND RENOVATED‘ONE MALL ONE SCHOOL’ ONE MALL ONE SCHOOL PROGRAM(ACCUMULATED)INVESTING IN EDUCATION, BUILDING BETTER COMMUNITIES.Number of Schools Beneficiaries (kids)0 _52,000104,000156,000208,00010,0001,9045,5026,2027,2228,7122021 2022 2023 2024 2025491113 1532 BETTER FOR VIETNAM
COMMUNITY ENGAGEMENT AND CSR PROJECTSFor communities in need, meaningful support goes beyond donations. It creates connection, care, and shared resilience. Central Retail carries out a wide range of CSR and community programs across provinces, addressing local needs from education to livelihood and disaster relief. With active participation from our employees and partners, these initiatives bring immediate help and long term hope to those who need it most.32,000PEOPLE DIRECTLY BENEFITEDFROM CSR ACTIVITIES NATIONWIDECSR ACTIVITIESLIVELIHOOD FOR COMMUNITY (L4C) PROGRAMFor small holder farmers in remote areas, sustainable income is more than a goal it is a path to dignity and resilience. Through the Livelihood for Community (L4C) program, Central Retail empowers farming households by sharing retail knowledge, improving product quality, and expanding access to markets. In collaboration with trusted partners and local authorities, CRV supports rural development and contributes to national sustainability efforts.415HOUSEDHOLDSCURRENTLY IMPLEMENTED ACROSS VIETNAM.WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZED33
OUR PEOPLE, OUR FOUNDATIONAt Central Retail Vietnam, our 13,500 employeesare more than a workforce, they are the foundation that sustains every strategy and drives every achievement.People are our most valuable asset, and we believe that when our people thrive, our business and communities thrive too. That is why we continuously build a workplace where every employee feels valued, supported, and empowered to grow.BETTER FOR VIETNAM
WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZEDNURTURING YOUNG TALENTWe continuously reach out to the next generation of talents through strong engagement with universities and local communities, from job fairs, talk shows, and career competitions to on campus recruitment initiatives.Among these efforts, the Management Association (MA) Program stands out as a signature initiative designed to identify and nurture young professionals into future leaders. Participants are given opportunities to take on key managerial roles across departments and experience cross country learning in Thailand, developing leadership, confidence, and regional exposure.Recruitment and engagement events, talk shows, and job fairs organized annually.Of students engaged through career activities.Candidates participated in online promotional programs for the Management Association251000+500+35
UPSKILLING AND RESKILLING FOR THE FUTURETotal training hoursEvery employee keeps pace with new capabilities and digital transformation.Recognizing that reskilling and upskilling are essential in today’s fast-changing world, our HR team collaborates with each department to design tailored learning programs.These include workshops on Leadership Transformation, Change Management, Power BI, and AI in Daily Life,ensuring every employee keeps pace with new capabilities and digital transformation.100,72442,91136 BETTER FOR VIETNAM
WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZEDSKILLED HANDS, BETTER SERVICE FOR CONSUMERSContestants from nationwide stores.At Central Retail Vietnam, we believe that excellence in service begins with people, those who bring freshness, quality, and trust to millions of Vietnamese families every day. The National Professional Contest 2025 embodies that belief. More than a competition, it is a platform for our Fresh teams to grow in their profession, demonstrate craftsmanship, and take pride in their daily work.The Fresh department has always been considered the heart of our stores, where passion, dedication, and skill come together to create joy for consumers. This program reflects that spirit, encouraging every team member to perfect their craft and deliver the best quality and service to Vietnamese customers.Launched in 2016, the contest reflects Central Retail Vietnam’s people first culture, nurturing talent, fostering collaboration, and celebrating the essential role of skilled professionals across GO!, Tops Market, and mini go! nationwide.5037
EMPOWERING WOMEN UNDER DIVERSITY, INCLUSION & EQUITY (DIE)Of total employees are women.Of managerial positions held by womenMore than half of our workforce are women, many of whom hold key leadership positions.Empowering women is not just a commitment but a reflection of who we serve as most of our customers are also women and mothers.Through internal celebrations such as International Women’s Day and Vietnamese Women’s Day, we honor their contributions and strengthen connection within our teams.62%59%38 BETTER FOR VIETNAM
WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZEDDIVERSITY, INCLUSION AND WORK LIFE BALANCEAt our stores, festive programs during Tet and Summer Time help frontline teams feel appreciated and united as part of one Central Retail Vietnam family.With employees from 15 nationalities, Central Retail Vietnam embraces diversity as a strength that drives innovation and connection. Diversity, Inclusion and Equity (DIE) are the foundation of how we work, ensuring every individual feels respected, valued, and empowered to contribute.We foster well being through activities that keep our people active and connected from New Year Party and Culture Day to sports events engaging over 500 employees each year.39
Nguyen Duc Canh scholarships awarded.CARING FOR FAMILIESAt Central Retail Vietnam, we care for what matters most to our people, their families. Since 2020, we have provided scholarships and tuition support for employees’ children, extending our care beyond the workplace to their homes and future generations.Through the Nguyen Duc Canh Scholarship Program, supported by the Central Retail Vietnam Labour Union since 2014, we have awarded 880 scholarships over the last four years, with a total value of VND 694 million, to outstanding students who are children of CRV employees, encouraging them to pursue their dreams with confidence. 880NGUYEN DUC CANH SCHOLARSHIP INITIATIVE1663786218802022 2023 2024 2025Number of Scholarships02004006008001000(ACCUMULATED)40 BETTER FOR VIETNAM
WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZEDScholarship awarded to outstanding students who are employees’ children.Our commitment to people-first values has earned CRV the recognition of being among the Best Places to Work in Vietnam for many consecutive years.In addition, the company offers university tuition assistance for employees’ children, helping them pursue higher education. Since its launch, more than 90 scholarships and tuition grants have been awarded to support learning and relieve financial burdens for employees’ families.These initiatives reflect CRV’s long-term commitment to the well-being of its people, supporting not only careers but also the next generation’s dreams.9041
Financial & Market RisksTechnology and Data SecurCentral Retail Vietnam strengthens data protection withAdvanced cybersecurity systemsContinuousmonitoring and vulnerability testingInternal awareness training for employeesHuman Rights &Labor RisksSocial Media & Reputation RisksTechnology & Cybersecurity Risks Environmental RisksIn business, risks are unexpected events that can negatively affect operations, financial stability, employee well-being, or corporate reputation. If not managed well, risks may interrupt supply, reduce customer trust, increase cost, or impact business continuity.At Central Retail Vietnam, managing risks is essential to protect our people, our customers, our partners, and the long-term growth of the business.We monitor and manage a wide set of risks that can influence daily operations and strategic outcomes, including:We apply a structured governance framework across all departments, including:Crisis ManagementIn any crisis, our priority is safety, transparency, and swift action.Central Retail Vietnam has established an Emergency Management Team and escalation procedures for incidents including:Construction accidentsFire or natural disasterFood safety incidentsHealth emergenciesCybersecurity risksSocial media issues or misinformationPROTECTING STABILITY, ENSURING CONTINUITY, BETTER FOR VIETNAMWhat are risks and why do they matter?What kinds of risks does Central Retail Vietnam face today?How Central Retail Vietnam manages risks?42 BETTER FOR VIETNAM
WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZED43
WE ARE RECOGNIZEDCELEBRATING PROGRESS AND SHARED ACHIEVEMENTSBETTER FOR VIETNAM
WE CARE WE GROW WE LISTEN WE COMMIT WE DELIVER WE ARE RECOGNIZEDHONORS THAT REFLECT OUR COMMITMENT TO A BETTER VIETNAMFrom 2021 to 2025, Central Retail in Vietnam has received 27 awards and recognitions from national and international institutions.Each honor reflects our unwavering commitment to the Better for Vietnam journey, growing responsibly with our people, partners, and communities to create lasting value for the nation.These awards span across four key dimensions that embody our approach to sustainable development in Vietnam: Sustainability & ESG, Human Resources, Business Excellence, and Community Contribution.Together, these recognitions stand as milestones that validate our Better for Vietnam journey, proving that genuine care always brings meaningful results.
1. BETTER PEOPLE FOR BETTER VIETNAM: 7 AWARDS2. BETTER BUSINESS FOR BETTER VIETNAM: 6 AWARDSWe believe that a better Vietnam begins with better workplaces. CRV has been honored for building an inclusive, empowering, and human-centered environment through awards such as:These awards affirm our belief that empowering Vietnamese talent is the foundation of long-term progress.Transparency, ethics, and performance are at the heart of sustainable business.CRV has been recognized with distinctions such as:Best Companies to Work for in Asia (HR Asia)Vietnam Best Employer Brand Awards (Employer Branding Institute)DEI (Diversity, Equity & Inclusion Recognition) (HR Asia)#1 ranking at the Top 10 Reputable Retailer Award for 5 consecutive year (2021-2025)Outstanding Achievement Award (Ministry of Industry and Trade)Produce Retailer of the Year 2025 (Asia Fruit Logistica & Asiafruit Magazine)Each recognition reinforces our mission to set new standards in responsible retail and corporate governance.46 BETTER FOR VIETNAM
WE CARE WE GROW WE LISTEN WE DO WE ACT WE ARE RECOGNIZED3. BETTER PLANET FOR BETTER VIETNAM: 8 AWARDS4. BETTER COMMUNITIES FOR BETTER VIETNAM: 6 AWARDSBuilding a better Vietnam means protecting its environment and future generations. CRV received recognitions including:We care deeply about the communities where we live and work.CRV has been acknowledged by local authorities for meaningful contributions to education, livelihood, and well-being through recognitions such as:AmCham ESG Impact ShowcaseGreen Business Award (HUBA & Saigon Giai Phong Newspaper)Top 50 Corporate Sustainability Awards (Saigon Times)These achievements reaffirm our leadership in green retail, responsible sourcing, and environmental stewardship.Certificates of Merit (People’s Committees of Lam Dong, Dak Lak, Ben Tre)Saigon Times CSR Certificates (2022–2024)These honors represent the heart of our commitment to making life better for every Vietnamese communityBuilding on this foundation, we continue to drive progress through three strategic pillars that turn our commitment into concrete actions.47
Together, We Continue the JourneyOur journey toward a better Vietnam does not end here. It grows each day through every act of care, every partnership built on trust and respect, and every small step that brings positive change to people and communities.We remain committed to listening, learning and working hand in hand with our stakeholders to create shared value and sustainable impact.
Thank you for being part of our journey one that belongs not only to Central Retail, but to everyone who believes in a better Vietnam.Central Retail in VietnamAddress: 163 Phan Dang Luu Street, Cau Kieu Ward, Ho Chi Minh CityWebsite: www.centralretail.com.vnEmail: Phone: (+84) 0000 000 000For media inquiries or partnership opportunities:Corporate Communications DepartmentEmail: Follow our journey:LinkedInFacebookYouTube[Add QR code linking to the e-report]