Enhance ‘I Pay’ Customer Experience and reduce commission to collecting agents by increasing adoption of cost-effective digital payment channels Digitalisation of Autopay & Direct Debit via DuitNow Consent & AutoDebit FY2023 cost savings: ~RM0.3mil Target deployment: Q4 2023 Description: Provide seamless customer experience for signing-up Autopay and Direct Debit (APDD) digitally Strategy: Appointment of acquiring bank through selective tender and enable signing-up APDD via myTNB app & portal Partners: e-Wallet in myTNB platform FY2023 cost savings: ~RM5.6mil Deployed: 29 May 2023 Description: Provide new payment option namely eWallet in myTNB platform to enhance ‘I Pay’ customer experience Strategy: Divert customers who pay bill using credit card in myTNB platform to newly introduced Touch ‘n Go e-Wallet Partners: DuitNow QR (e-Wallet) and MyDebit at KT Outlets FY2023 cost savings: ~RM1.0mil Target deployment: 15 Nov 2023 Description: Provide cashless payment options at KT Outlets to increase digital adoption rate and phase out CIT handling Strategy: • Introduce DuitNow QR (e-Wallet) and MyDebit payment options at kiosk Opensys and PayQuik • Enable QR payment at counter via SmartPay project • Joint marketing campaign to promote bill payment via DuitNow QR and MyDebit powered by PayNet 1 2 3 4 Partners: Cost savings ~ RM10mil Migration from physical channel to digital channel FY2023 cost savings: ~RM3.0mil Target deployment: Q4 2023 Description: Divert and promote customers who pay via 3rd Party physical channels to cost effective digital payment channels Strategy: Joint marketing campaign with PayNet and e-Wallet operators to promote payment via JomPay and Touch ‘n Go & Boost e-Wallet Partners: 106
THANK YOU PERHIMPUNAN PERDANA TNB KEDAH 2024
Presenter 5 “The Journey TNB Sustainability Towards Net ZERO 2050” disampaikan oleh:- En Wan Ishak bin Soed Pengurus Besar Negeri (Kedah & Perlis)
110 KELESTARIAN TNB 2050 & Perlaksanaan Inisiatif ESG Ke arah mencapai aspirasi NET ZERO menjelang 2050 PERHIMPUNAN PERDANA 2024 TNB KEDAH & PERLIS WISMA TNB ALOR SETAR | 5 JANUARI 2024
111 • 2016 Reimagining TNB (RT) TNB mula mengkaji Peralihan Tenaga pada 2016, di bawah Reimagining TNB. • 2020 RT Refresh Pada tahun 2020 TNB melakukan pembaharuan strategi korporatnya di bawah Reimagining Tenaga (RT) Refresh, yang menyediakan pelan permainan korporat untuk TNB mencapai sasarannya menjelang 2025. • 2021 Sustainibilty Pathway (SP2050) Pada Ogos 2021, TNB mengumumkan Laluan Kelestarian TNB 2050 (SP2050) sebagai sebahagian daripada usaha korporatnya untuk menyediakan halatuju yang mampan dan jelas untuk TNB ke arah mencapai pelepasan sifar bersih menjelang 2050. • 2023 TNB Energy Transition Plan (ET) Halatuju dan Perjalanan Perlaksanaan Kelestarian TNB 2050 bermula dari RT 2016
112 In August 2021 TNB makes a bold move and announces our Net Zero Emission aspiration by 2050 • Build scale in renewable generation • Improve thermal plant efficiency Our Target for 2025 • Significant renewable generation growth • 50% reduction in coal generation capacity Our Commitment to 2035 Invest and grow our emerging green technologies including Hydrogen and Carbon Capture, Utilization and Storage (CCUS) Our Aspiration to 2050 Aspire to achieve Net Zero & be Coal-Free by 2050 Emission intensity reduction of 35% Reduction of coal capacity by 50% RE target of 8.3 GW by 2025 with acceleration of RE investments towards 2050 Our Energy Transition journey started here Our efforts support our contribution to 8 UN SDGs
113 TNB’s Net Zero Emission 2050 adalah berdasarkan beberapa faktor utama • Jangkaan pelabur agar syarikat meningkatkan komitmen berkaitan iklim dengan agenda kemampan/kelastarian untuk mengekalkan modal belanjawan dan kekal berdaya saing • SP2050 menyokong komitmen perubahan iklim Malaysia, mempertimbangkan sasaran RE sedia ada dan seiring dengan Pelan Pembangunan Penjanaan Semenanjung Malaysia • Isu berkaitan Perubahan Iklim (Banjir, Kemarau, Gelombang Haba, Kebakaran Hutan, Ribut Taufan) dikenalpasti sebagai bahaya yang dominan kepada asset dan operasi TNB Risiko berkaitan Perubahan Iklim Tanggungjawap kepada Negara Harapan/Jangkaan dari Pelabur
115 TNB’s Net Zero Emission aspiration is an element of ESG The Environmental factor in the ESG focuses on how a company performs as a steward of nature. It considers how a company uses natural resources and how their operations impact the environment. It includes not only a company’s direct operations, but also all activities across their supply chains. Environmental Social Governance 115 The Social factor in the ESG focus on wellbeing interaction with such as employees, customers, suppliers, and the surrounding community. The Governance factor in the ESG focus on corporate policies and how companies are governed. It is about making the responsibilities, rights, and expectations of stakeholders clear so that interests are met and a consensus on a company’s long-term strategy is achieved “Kita Jaga Bumi Kita” “Kita Jaga Masyarakat Kita” “Kita Jaga Syarikat Kita” General definition of ESG
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117 KELAB KILAT, PELITAWANIS & PKPI TNB boleh menjadi barisan hadapan untuk aktiviti ESG
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121 Apa yang perlu BEs DIVISION & Persatuan TNB ambil tindakan untuk perlaksanaan inisiatif ESG : KENALPASTI 1. Kenalpasti projek/inisiatif/aktiviti ESG 2. Fokus kepada topik yang diutamakan di TNB 3. Projek berdasarkan kemampuan belanjawan BE’s dan Persatuan LAKSANA 1. Laksanakan projek/aktiviti yang dikenalpasti 2. Perlaksanaan secara Kolaborasi (Dalaman TNB & Luar TNB) KESAN & IMPAK 1. Dokumenkan lapuran untuk projek/aktiviti 2. Ukur kesan/impak yang diperolehi 1. Kuantitatif – bilangan pokok yang ditanam, berat sampah yang dikutip, dll 2. Kualitatif – Imej, Promosi
122 Key Takeaways Sustainability is a journey To meet our sustainability commitment and aspiration while ensuring business growth, TNB has introduced the TNB Energy Transition Plan that cuts across the electricity value chain. TNB is moving towards Net Zero Emission by 2050, an initiative under ESG We portray our commitment to this journey through sustainable business and office practices, as well as inculcating ESG-friendly behavior among employees, family members and the wider community. 1 2 Semua Kita di TNB mempunyai peranan untuk kejayaan Kelestarian TNB 2050. Internalising sustainable practices and actions is crucial
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