Welcome to Resort Welcome Booklet S23: GO
Dear Team, I am very pleased to welcome you into this wonderful location of Club Med Changbaishan! You will have the opportunity to showcase your professional skills and your personal touch demonstrating your talents, and soon become part of our Changbaishan family where happiness means the World. Here at the Changbaishan Village we operate as a team that follows our Club Med Values which are "Multiculturalism, Pioneer Spirit, Kindness, Freedom and Responsibility" to our Clients, G.M (Gentle "Friendly“ Member). The management team and I are delighted to assist with your integration into this amazing company and this exceptional location and culture. Let’s enjoy this amazing season together! Zack Lee CHEF DE VILLAGE
DAY 2: Service integration (R e s p : R D S ) • Attend integration & safety training by VTM/VTS • GO Village discovery to HR • Uniform and name tag • Passport, Travel Expenses Support DAY 1: Village Integration (Resp: RDS) • e-Welcome booklet is sent • Room check • Integration schedule (1week) • Service buddy • Welcoming by team member • Meet with the team • Village tour with RDS • GO Village discovery GO KEY ONBOARDING TRAININGS: (R e s p : V T M ) First Two Weeks • Integration Session • Compliance • #KARE • Covid-19 overview • Social Media Guidelines • Arrival & Departure • Workday Overview • Club Med Culture • Brand Ambassador • Know How to Welcome Customers. • Attitude, Behavior, Grooming • TRS: Current Level (soft & technical tasks) DAY 0: PREARRIVAL (Resp: RDS) Start on the job training (NO UNIFORM) One to one meeting with RDS • Review Village guidelines, service setup and structure, resort program, GO program, service schedule • Discuss GO background • Expectations : two ways DAY 3 -6: HR/training GO: Integration Overview
Discover the village and meet the team! § GO Village discovery § Village tour § Meet your Buddy § Set up Workday account § Set up Workplace account DAY1-3 Meeting with your manager Introduce yourself and get the weekly schedule Attend the trainings by VTM Integration & Safety trainings Stay with your buddy At lunch, dinner & night events 1 st week 2 nd week Meeting with your manager Ask questions, express your feelings Meeting with VTM (village training manager) Share your experience, background and passion in Club Med. The training plans and development program will be shared. You will join - Team meeting - GO meeting - Team building Meet your CDV 1st month 2nd month Attend the trainings by VTM § Club med culture § Know How to Welcome Customers § Multicultural diversity § Green globe TRS and On the job training by manager Answer the onboarding survey Welcome to Club Med This is your Journey in Club med… First Season GO Journey Scan here for Survey!
Location Located in the west slope of the mountain, adjacent to Changbaishan Biosphere Nature Reserve. Distance 30 Minutes from Changbaishan Airport Property: Luneng Time Zone: GMT +8 Season monsoon climate of medium latitudes Currency Chinese Yuan (1$ = 7.22 CNY) Language Chinese Club Med CBS: The Destination
Club Med CBS : Our Offerings EXCURSIONS* • Visit to Heaven Lake and more SPORTS&ACTIVITIES • Yoga • Aerial Yoga • Karaoke • Snowboarding • Stretching • Mahjong • Cross-country ski • Aqua Fitness • Evening shows& parties • Fitness • Mini Golf • Pilates • Concept experience LUNENGFACILITIES& ACTIVITIES • Snow Tubing* (Winter Season) • Ice Biking* (Winter Season) • Ice Sledge* (Winter Season) • Karting* • lce fishing* (Winter Season) • Football field • Basketball court • Badminton court • Kuilu Park* • Park No.7* • UTV trip* HOTEL 100 Rooms • Deluxe Room-Balcony • Mater Family Deluxe RoomTatami Beds • Family Deluxe Room • Suite F&B 2 Restaurants, 1 Bar • 1 international buffet • 1all-day dining restaurant • 1main bar WELLNESS • Indoor& outdoor Hot Spring • Body Scrubbing* • Spa* KIDS &FAMILY • Baby Welcome • Mini club • Club Med Amazing Family program SKI DOMAIN (Winter Season) • Domain: Luneng Resort Domain • Ski hall dedicated area • Slope: a. Green 4 b. Blue 4 c. Terrain Park1 • Snow Garden • 2 Playgrounds * At extra cost
Rooms Natural materials such as wood create a warm space. Manchu patterns predominate the design. Light shades evoke a sense of calm and relaxation. Total 100 commercialized Rooms. CATEGORY SIZE SUITE 21 rooms 71-103 sqm DELUXE ROOM 62 rooms 35-36 sqm including balcony FAMILIY DELUXE ROOM 13 rooms 35-46 sqm MASTER FAMILIY DELUXE ROOM 4 rooms 60 sqm Tatami Bed available as kid bed
HEAVEN LAKE RESTAURANT Main restaurant • International& Local Food • Diversity and freedom • Convenient and friendly experience BAISHAN KITCHEN All-day dining • Local& Regional gastronomy discovery • An alternative option, from unformal late lunch and late dinner to a lacarte service for dinner OUT-OF-RESTAURANT • Snacking events, tea-time, appetizer • Flexible, informal chic places where food becomes a part of a WHOLE EXPERIENCE Food & Beverages WHITE RIVERS BAR • Main bar • Selection of cock tails and drinks • Local and international premium products RESTAURANTS BARS
Facilities Beautiful Sports and Activities from outdoor and indoor Ski, Snowboarding, Cross country ski, Excusion UTV Trip, Tianchi visit, Hot spring, Fitness lessons, Aerial yoga, Evening shows and parties. Luneng Resort &Ski Damain (Winter Season) Surrounded by mountains, Luneng Resort ski domain features gentle terrain and plenty of open space, friendly to beginners and intermediates. G.Ms can arrive at the domain by a 5-min shuttle buggy Htussle-free Ski & Snowboard Experience (Winter Season) Premium All-inclusive Ski, Exclusive Partnership with ESF, Offer Easy Arrival Service, Services For More Convenience Hot Spring Center Wellness benefits for everyone, all in one place. Integrated Hydrotherapy Pool, Traditional Chinese Herbal Bath, Kid’s Pool, Outdoor Pool. Kids Club Petit Club (2 -3 Years Old), Mini Club (4-10 Years Old), Junior Club (11 – 17 Years Old) Amazing Family Various activities for Parents and their kids Boutique Club Med Merchandises, Local Souvenirs, Basic Necessity
Club Med 5 Values K I N D N E S S TAKE PLEASURE IN GIVING PLEASURE. Be attentive to the needs of those around you and take pleasure in pleasing and servicing others. Being kind is our signature at Club Med, and it represents the "G" in G.O, G.E, G.M which marks our difference. G E N T I L L E S S E PRENDRE PLAISIR À FAIRE PLAISIR. Être attentif aux besoins de son entourage, prendre plaisir à faire plaisir et rendre service. Être gentil, c’est notre signature, le « G » de G.O, G.E, G.M qui marque notre différence. F R E E D O M IMAGINE WHAT YOU WANT, WANT WHAT YOU IMAGINE. Being autonomous and allowing others to be autonomous to allow them to fully realize their aspirations while showing respect for themselves, others and the company. L I B E R T É IMAGINER CE QUE L’ON VEUT, VOULOIR CE QUE L’ON IMAGINE. Être autonome, rendre l’autre autonome, pour vivre pleinement ses aspirations dans le respect de soi, des autres et de l’entreprise. R E S P O N S I B I L I T Y TAKE RESPONSIBILITY FOR YOUR JOB TO ENSURE ITS MISSION. Do your job in a competent and conscientious manner, commit to and involve yourself personally in order to show respect for the position granted you. R E S P O N S A B I L I T É ASSUMER SA FONCTION POUR ASSURER SA MISSION. Exercer son activité avec compétence et conscience, s’engager et s’impliquer personnellement pour honorer la parole donnée. P I O N E E R LOVE TO DARE, DARE TO CREATE. Lead the way, have a vision, have innovative ideas and implement them in order to respond to a Client need that is both essential and not yet satisfied. E S P R I T P I O N N I E R AIMER OSER, OSER CRÉER. Montrer le chemin, avoir une vision, des idées novatrices et les mettre en œuvre pour répondre à un besoin client essentiel et non satisfait. M U LT I C U LT U R A L I T Y OFFER UP YOUR DIFFERENCES, WELCOME THOSE OF OTHERS. Promote the cultural contributions of Team members and Clients, which leads to personal growth and being better able to live together. M U L T I C U L T U R A L I T É OFFRIR SES DIFFÉRENCES, ACCUEILLIR CELLES DES AUTRES. Favoriser les apports culturels de ses Collaborateurs et de ses Clients, s’en enrichir pour bien vivre ensemble.
Team Guidelines MEALS/RESTAURANT l Check your body temperature and wash your hands before you take meal. l Please respect and listen to the restaurant team for the arrangement of the table setting. l Always give the GM priority at the buffet. Go out of your way to give them the right of way. l Do not leave the restaurant with food, and do not pick up the food with fingers at buffet. BAR/ALCOHOL l Never ask or force a G.M to drink; wait for them to invite you and avoid overconsumption with G.Ms and yourselves. l Do not abuse alcohol. Moderation and decorum are always expected. l Remember that G.M.s have priority in being served. l Do not walk around the resort with drinks/food in your hand (outside of the theatre). l Do not offer alcohol to under aged GMs (18yrs below in China). l Do not bring drinks on the dance floor or stage due to safety reason. l Help the bar team by returning used glasses to the bar. l If GM wish to take drinks to their room, inform them to change the plastic glass at the bar. DRUGS l Zero Tolerance for using, selling, or possessing illegal drugs at any time on or off Club Med property. l Any person found in these circumstances will be immediately terminated and may be subject to criminal prosecution. (WARNING : follow the laws of the Country) l Management retains the right for random drug testing and room checks.
HARRASSMENT/ASSAULT l Harassment on the basis of sex, sexual orientation, race, religion, national origin, age, disability or any other protected status will not be tolerated with anyone and in any place. l Report all incidents of harassment/assault immediately to your supervisors or the HR department if there is any. SMOKING l No smoking at activities during working hours. l Smoking is only permitted at designated area. (Always ask the GM if they mind if you smoke & never ever smoke close to kids or teenagers.) Covid-19 (Please find covid-19 Village Rules S22) l Must wear N95 Mask in all the time. l Check your body temperature in Twice a day. l Submit the paper of Sign-in and -out at HR before you go out from the village and after you come back to the village for log book. l Inform your MGR if you do not feel well or over 37.5 ℃ or any other related symptoms. l No gathering in your room. DAY OFF l You are not required to wear the uniform or your badge, but you must dress smart with clean clothes if you are in the common areas of the resort. l You must follow the same rules of attitude and behavior as normal. l No groups of G.O.s off together in common areas in the resort. l Enjoy the amazing place we live. Try different activities. Just remember our GM’s are the priority at all times. Team Guidelines
PROPERTY l It’s strictly forbidden to smoke in the room. l Please respect your neighbors. No sound pollution, nor loud partying. l Please respect your room. You can be held responsible for any damages. l Do not take any company’s PMH (glasses, plates, silverware, etc) to your room. l Management retains the right for random room checks. l We are all responsible for keeping our resort clean, please help to pick up debris, and return PMH to restaurant/bar. l Advise management if you see something unusual to be repaired. l We are to demonstrate high standards of energy efficiency & conservation practices in line with our Happy to Care vision. PERSONAL LIFE l Avoid talking about details of your private life or internal matters of the company with the G.M.s. l If you are in couple, stay discreet in the resort. l Do not dance provocatively with G.M.s or other G.O.s. l Public displays of affections (hand holding, kissing, etc) with G.O.s and G.M.s are forbidden, even on day off. l Avoid gossiping about other G.O.s or G.M.s. Take care of each other. l Use social media in a smart way when posting comments: Be professional not to mix work with your personal life. l No ASSUMPTIONS in any cases! Do not assume that your job is the most difficult one than others. Always help each other. l Respect ,Treat your team members how you would like to be treated. l Defend your resort, your service, your team, and your managers when you are within the resort as well as outside. You represent Club Med where you are, and be proud of what you do. Team Guidelines
PERSONAL HYGIENE l Always ensure your hands are washed before and after meals and especially after entering and using the toilet facilities. l Hand Sanitizers are available throughout the village and it is encouraged that all GO’s utilize them and also communicate this point with our GM’s. l To keep the basic standards of hygiene concerning showering, cleanliness, and overall grooming. BRAND AMBASSADOR l Greetings at all times to EVERYONE: GM, GO, GE,... Say Hello with a SMILE under the mask! l Never say NO to the G.M.s, always look for a way to solve their needs. l Safety and security for GMs (of course including children) and the team is always at priority. l No eating or drinking alcohol at your service. l Use clear, proper and polite language (including body gesture) in public, even among your team. l Avoid having your hands into your pockets or your arms crossed while speaking to GMs or walking in the resort. l Chewing of gum in public & at primary duty are not permitted. l Please report to your scheduled area 10 minutes early. l G.O.s must carry the G.O program at all times. (Do not show it to GMs!) l Usage of personal phone need to be smart and discreet. l Never use phone while walking around or when there is GM in front of you. l Do not drink and drive and respect the rules of the road and alcohol testing that takes place by the local authorities. Team Guidelines
DRESS CODE l Uniform should be clean and ironed. l For day dress code,Long sleeve polo shirts and a winter jacket will be given to you as uniforms.( Welcome & Service, Ski team, F&B team will have different uniforms).you should prepare White/Black/Beigek(khaki) and Jeans Pants. l Evening dress code will be discovered in page 18 to page20. l Comfortable warm shoes that are upscale and professional also should be prepared. l Name badge clean with all the Club Med trident. Should always be worn on the left. l Sunglasses can be worn in activities to protect your eyes only, however, remove them when speaking to the G.M always. l Males must be shaven daily or be neat and clean, light make-up for females even during the day. Look professional. l Female staff’s hair need to be tied up while on duty. No big earrings while on duty. l No walking around the resort without shirt or shoes. l No backpacks, no hoody, no caps, and beanie in the village. “Happiness is our Business” Quote by Gilbert Trigano Team Guidelines
All Black Elegant 全黑 优雅 Dress code All White Elegant 全白优雅
极致优雅 Dress code 亚洲优雅 Extra Elegant Asian Elegant
Dress code Cappuccino / Nomad 波西米亚 Flower & White 白色与花
Dress code Clubmed 45/88 with jeans Glow & Black
Let’s learn, grow, explore and push our boundaries while giving our GMs the best Club Med has to offer!