Baptist Health Citizens Hospital Accredited by The Joint Commission, Baptist Health Citizens Hospital is a 122-bed hospital located in Talladega and committed to advancing the wellness of the communities it serves. With a community focus, Baptist Health Citizens Hospital offers a full range of services to meet the diverse needs of patients, including fast, lifesaving response times for those experiencing chest pain or stroke symptoms; comprehensive emergency room care; bariatrics, including surgical and nonsurgical procedures; behavioral health; cardiovascular care; diagnostic imaging; gastroenterology; gynecology; orthopedics; physical therapy; a sleep disorder center; and surgical services, including minimally invasive options. COMPREHENSIVE OVERVIEW 2025 51
Baptist Health Shelby Hospital Since 1959 when it opened with only 35 beds, Baptist Health Shelby Hospital in Alabaster has been delivering quality and compassionate care to its neighbors. Today it is a 252-bed facility accredited by The Joint Commission. Baptist Health Shelby Hospital offers services that include bariatrics; cardiovascular care; diagnostic imaging; emergency room care; gynecology; oncology; orthopedics; physical therapy; a sleep disorder center; surgical services, including minimally invasive robotic surgery; urology; and wound care. Baptist Health Shelby Hospital is a recognized leader in heart attack, heart failure and stroke. O R L A N D O H E A LT H 52
Baptist Health Walker Hospital Recognized by The Joint Commission, Baptist Health Walker Hospital is a 267-bed facility located in Jasper and committed to serving the diverse needs of its growing community. Among the comprehensive and compassionate services offered at Baptist Health Walker Hospital are bariatrics, behavioral health, cardiac care, emergency room care, gynecology, neurology, obstetrics, orthopedics, physical therapy, advanced stroke treatment, surgical services and urology. COMPREHENSIVE OVERVIEW 2025 53
Orlando Health Hospital Care at Home Orlando Health has received approval from the state Agency for Health Care Administration to provide acute hospital-level care in adult patients’ homes. Orlando Health Hospital Care at Home provides another care option, offering our patients with certain acute conditions the option to be treated at home. Patients receive the same level of care and monitoring as they would as an inpatient at one of our hospitals in the comfort of their own home. So, patients are able to receive high-quality care in an environment that best facilitates their recovery. The program is available to Orlando Health patients who meet specific clinical criteria as determined by emergency department and hospital staff. Medical conditions that can be cared for safely in a home-based program include cellulitis, COPD, asthma, UTI, heart failure, COVID-19, pneumonia and gastroenteritis. The Orlando Health program is the first in Central Florida to be approved by Centers for Medicare and Medicaid Services. It is an expansion of a federal initiative created during the height of the COVID-19 pandemic to increase hospital capacity and maximize resources. This enhanced care model uses portable technology that connects patients to the Orlando Health Patient Care Hub for 24/7 remote monitoring and virtual care by nurses and providers, in addition to in-person nursing check-ins daily. O R L A N D O H E A LT H 54
Institutes Orlando Health supports a patient-centered delivery of healthcare. Aligned with the way patients experience healthcare within our system, Orlando Health specialty institutes coordinate care throughout the patient journey, based on individual needs for children, adolescents and adults. Orlando Health has developed strict criteria for the creation of institutes for our core services. These criteria are: • Clinical excellence – providing advanced care and support services across the full continuum • Physician alignment – leveraging physician leadership to set the models for evidence-based care • Research – having dedicated resources for a robust research program to improve clinical outcomes • Education – training medical professionals and the community By coordinating critical functions across the care continuum, Orlando Health creates value for the patient and supports our goals of improved access, care continuity and optimal clinical outcomes. COMPREHENSIVE OVERVIEW 2025 55
Orlando Health Advanced Rehabilitation Institute To best meet increasing rehabilitative care needs in Central Florida and the surrounding region, Orlando Health Advanced Rehabilitation Institute is committed to providing high-quality care and an exceptional patient experience. Patients benefit from Orlando Health’s network of services, including specialized physicians, state-of-the-art equipment, advanced diagnostic services and innovative treatment options. Recognized as meeting the highest standards in quality, safety and outcome measures, the institute is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) for both inpatient and outpatient medical rehabilitation programs. The institute’s accredited inpatient rehabilitation program provides short-term medical care and specialized therapies to help recently hospitalized individuals safely move back to their community and home environment. The institute also has received national recognition as one of America’s Best Physical Rehabilitation Centers 2024 by Newsweek and Greater Orlando’s Top Rehabilitation Hospital 2024-25 by U.S. News & World Report. A dedicated inpatient rehabilitation hospital is distinctively designed to provide high-quality, post-acute care for patients requiring medical and intensive rehabilitative care with a seamless transition and ease of access to all available programs and services. Providing physical, occupational and speech therapy in a hospital-like setting, an interdisciplinary team approach to care helps patients reach their individual rehabilitation goals at every stage of recovery. Research in the fields of stroke, brain injury and spinal cord injury also will continue to expand in this setting. Understanding that the treatment journey continues after a patient leaves an inpatient facility, our outpatient centers feature interdisciplinary teams working together to provide top-notch care to help each patient meet their individual rehabilitation goals and achieve the highest possible level of independence. O R L A N D O H E A LT H 56
Orlando Health Cancer Institute One of the largest cancer care providers in Florida, Orlando Health Cancer Institute provides comprehensive and compassionate cancer care, personalized to meet the unique needs of each individual patient. The institute has developed a multidisciplinary approach to care where each patient benefits from the expertise of a team of specialists who work together to create a coordinated, personalized care plan, through all phases of care. Orlando Health Cancer Institute offers specialty care in more than 200 types of cancers. Together with a collaborative team of subspecialized physicians, nurses and support staff, patients have access to advanced treatment technologies as well as new drug therapies and clinical trials specific to their type of cancer. The institute’s comprehensive scope of care also includes a focus on treating the whole person — body, mind and spirit — with complementary paths to aid in healing through various wellness programs, integrative medicine and a Cancer Support Community. Orlando Health Cancer Institute provides accredited and nationally recognized cancer services in Central Florida, including high performing ratings in several cancer specialties from U.S. News & World Report and inclusion on the Becker’s Hospital Review “100 Hospitals and Health Systems with Great Oncology Programs” list. And with several treatment and practice locations, the institute continues to extend its reach and expand its services, ensuring area residents have convenient access to world-class cancer services right in their own communities. COMPREHENSIVE OVERVIEW 2025 57
Orlando Health Children’s Neuroscience Institute Orlando Health Children’s Neuroscience Institute offers the most comprehensive and leading-edge pediatric neuroscience programs in Central Florida, with expertise in treating even the most complex neurological cases, including fetal neurosurgery and pediatric microsurgery options. With the integration of the delivery of highly specialized care together with the support of evidence-based scientific research and quality education, this newly established institute is able to provide the best pediatric neuroscience care for the community. The institute offers family-centered care, with leading-edge diagnostic technology and treatment techniques for a wide range of conditions affecting the brain, spinal cord or cognitive function. Understanding the importance of family involvement in helping a child heal, families have the support of a multidisciplinary team of experts utilizing innovative techniques and procedures specialized for young people. The institute combines several pediatric specialties under one umbrella, including Neurology, Neurosurgery, Behavioral Health and Development, Neuropsychology, Neuro-Oncology, Craniomaxillofacial Surgery and Physical Medicine and Rehabilitation. The institute offers a full scope of both inpatient and outpatient services, including specialized programs in epilepsy, concussion, spina bifida, plagiocephaly, spasticity and craniosynostosis. Inpatient care is provided at Orlando Health Arnold Palmer Hospital for Children, a U.S. News & World Report Best Children’s Hospital with national top 50 rankings in Neurology & Neurosurgery and Pediatric & Adolescent Behavioral Health. With the Orlando Health Children’s Pavilion scheduled to open in 2026, Orlando Health is leading the way into a new era in children’s healthcare that will provide the community seamless access to multispecialty care for children. Bringing together multiple neuroscience programs under one institute makes us stronger and unified as families’ designated children’s neuroscience provider dedicated to helping children reach their fullest potential. O R L A N D O H E A LT H 58
Orlando Health Colon and Rectal Institute Orlando Health Colon and Rectal Institute specializes in the care of those with conditions affecting the colon, small bowel, rectum and anus. Understanding the impact these disorders can have on a person’s daily and overall quality of life, our team is committed to providing expert, compassionate and personalized care. A group of highly skilled physicians lead a team specializing in the diagnosis, treatment and management of a full spectrum of colorectal disorders. Advanced technologies offer effective options for the best possible outcomes. As part of a focus on colorectal cancer, our multidisciplinary approach to care includes working together with specialists at Orlando Health Cancer Institute, which has earned National Accreditation Program for Rectal Cancer recognition for high-quality rectal cancer care. In addition to highly sought-after clinical care, the institute’s robust research program allows our physicians to actively participate in initiatives that help to advance care for colorectal disorders. COMPREHENSIVE OVERVIEW 2025 59
Orlando Health Digestive Health Institute Orlando Health Digestive Health Institute is a national and international destination for care, offering comprehensive services to manage a wide range of conditions affecting the digestive tract and gastrointestinal organs. Led by a world-renowned team of physician specialists supported by sophisticated technology and procedures, including minimally invasive approaches, the institute provides specialized care for complex digestive conditions. The institute has distinguished itself worldwide in offering many diagnostic and treatment options available only at the most advanced centers, such as artificial intelligence (AI) capabilities that improve diagnosis, treatment and outcomes. Beyond providing a full scope of clinical care, the institute team is committed to innovation and research, helping to shape the future direction of the digestive health field of medicine and sharing the latest advances with patients and the international health community. This overall commitment to excellence and the delivery of the safest, highest quality care has earned Orlando Health facilities and institute programs national recognition in the field, including a 2024-25 High Performing in Gastroenterology and GI Surgery rating from U.S. News & World Report and a 2024 three-year designation as an approved National Pancreas Foundation Center of Excellence. In addition to a state-of-the-art facility on the Orlando Health downtown campus, the institute has community-based locations across the Orlando Health system, for convenient access to internationally recognized digestive disease care. O R L A N D O H E A LT H 60
Orlando Health Heart and Vascular Institute At Orlando Health Heart and Vascular Institute, patients have an entire team of experts working together to care for all their cardiovascular needs with the most advanced technologies and treatment options available. From wellness services, imaging and rehabilitation to minor and complex surgery, the institute’s expertise encompasses more than 40 areas of specialty. Along with a centralized downtown campus location, the institute provides care at more than 20 practice locations spanning the Florida counties of Orange, Osceola, Seminole, Lake, Highlands and Okeechobee. The institute offers an environment designed around the needs of patients and families. That focus on the patient experience incorporates the importance of communication and giving patients a voice in their care plan, greater accessibility to clinical experts, and more coordinated and collaborative care. Our physician leaders are revolutionizing heart and vascular care in Central Florida through clinical excellence, as well as through robust education and innovative research programs advancing cardiovascular medicine. A commitment to the delivery of the safest, highest quality heart care also has earned the institute numerous distinctions and accreditations, including two consecutive rankings among the nation’s top 50 cardiology programs from U.S. News & World Report and being named in the Becker’s Hospital Review “100 Hospitals and Health Systems with Great Heart Programs” 2024 list. COMPREHENSIVE OVERVIEW 2025 61
Orlando Health Jewett Orthopedic Institute One of the region’s largest providers, Orlando Health Jewett Orthopedic Institute delivers advanced, comprehensive care, specializing in a full spectrum of orthopedic, sports medicine and spine conditions and injuries as well as joint replacement, concussions, interventional pain management and orthopedic trauma. Performance health is a key component of the institute — providing both the professional and leisure athlete access to sports medicine doctors, physical therapists and the newest technology to help keep them in peak condition. With the new Orlando Health Jewett Orthopedic Institute Downtown Complex, expertise, technology and services come together under one roof and span the whole continuum of care — from prevention and diagnostics to therapeutic and surgical treatment options to physical therapy, rehabilitation and performance health. The keystone orthopedic specialty hospital — Florida’s first dedicated orthopedic hospital — features 75 private inpatient rooms, advanced surgical capabilities, and incorporates robust education and research platforms with a high-tech research and education center and an auditorium. The complex also includes a best-in-class medical pavilion with comprehensive orthopedic and sports medicine outpatient services, including an ambulatory surgery center, large walk-in clinic, imaging services and physical therapy spaces. With this downtown complex, together with their community-based practices and clinics, Orlando Health Jewett Orthopedic Institute has set itself apart as a premier clinical destination, serving Central Florida, the southeast U.S. and beyond. In its first year of eligibility, the institute also has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work 2024 award. O R L A N D O H E A LT H 62
Orlando Health Neuroscience Institute Bringing together a multidisciplinary team of specialists, advanced technology and state-of-the-art facilities, Orlando Health Neuroscience Institute offers comprehensive care across a wide spectrum of neurological disorders. Institute experts also provide specialized care at Orlando Health’s Level I Trauma Center, six Joint Commission certified stroke facilities and certified spine surgery program as well as a neuro-oncology/brain and spine tumor program in partnership with Orlando Health Cancer Institute. A robust research program supports participation in ongoing studies and clinical trials. The institute offers both inpatient and outpatient services and more than 10 practice locations across Central Florida. A recently opened state-of-the-art facility is the new home of Orlando Health Neuroscience Institute, serving patients throughout the southeastern United States. COMPREHENSIVE OVERVIEW 2025 63
Orlando Health Women’s Institute Orlando Health Women’s Institute provides comprehensive healthcare exclusive to the unique needs of women, with specific focus on reproductive and breast health. With advanced technologies; highly trained physicians, surgeons and specialists; and expanded services across Central Florida, women can receive the best possible care through every stage of life, from adolescence through child-bearing years, to menopause and beyond – without having to leave their community. The institute’s scope of service includes hospitals, OB-GYN practices, specialty centers and cancer institute locations delivering care specific to women. Hospital locations include Orlando Health Winnie Palmer Hospital for Women and Babies in downtown Orlando, Orlando Health South Lake Hospital Center for Women and Babies in Clermont and, coming in 2025, the new Orlando Health Lake Mary Hospital Center for Women and Babies. Orlando Health Women’s Institute offers a full range of pregnancy and childbirth services along with specialized care for high-risk pregnancies. In addition to numerous OB-GYN practices offering well-woman gynecology and obstetrical care, the institute is home to specialty centers providing the latest evidence-based treatments for a wide range of conditions, from advanced gynecological conditions to complex pelvic floor and urogynecology issues. Orlando Health Women’s Institute is a premier destination for comprehensive women’s healthcare, and our teams are nationally recognized for their commitment to excellence, including receiving Magnet® designation for high-quality nursing care, Joint Commission certification in perinatal care and a national ranking in neonatology from U.S. News & World Report. O R L A N D O H E A LT H 64
Orlando Health Aesthetic and Reconstructive Surgery Institute At Orlando Health Aesthetic and Reconstructive Surgery Institute, a wide variety and volume of procedures performed by a fellowship-trained team of surgeons set us apart as experts in the field. Our surgeons’ extensive experience and expertise span a wide range of surgical care, with specialization in the complex reconstruction of oncological and traumatic defects in adults and pediatric patients with expertise in microvascular reconstruction, including vascularized lymph node transfer for lymphedema and neurotized DIEP flap procedures. The institute also offers a full complement of restorative plastic surgery and aesthetic procedures. Committed to staying at the forefront of care, our surgeons actively participate in clinical research to further ensure the institute offers the latest, most advanced aesthetic and reconstructive surgery treatments available. No matter the need, our passion lies in restoring confidence and quality of life through rebuilding and refinement, putting the patient in the center of everything we do. Orlando Health Weight Loss and Bariatric Surgery Institute Orlando Health Weight Loss and Bariatric Surgery Institute offers a comprehensive program that allows patients to achieve life-changing and lifelong weight loss. While an effective plan will always include lifestyle and dietary changes, there are times when those changes alone are not enough. Our compassionate team works with each patient to build a customized treatment plan based on their individual weight-loss goals and their body’s ability to meet those goals. In some cases, medical weight loss management may be the preferred treatment method. The institute team works together with the patient to find what role weight loss medication may have in a patient’s individualized care plan, whether on its own or in combination with surgery as a pre- or post-surgical treatment. When surgery is decided on as the best course of action, the institute’s board-certified surgeons are expertly skilled in performing both endoscopic and robotic minimally invasive procedures for successful, long-term results. Orlando Health’s bariatric program is accredited as a Comprehensive Center for adult and adolescent care under the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP®), further ensuring a program that provides safe, high-quality patient care. Combining clinical excellence with a robust research and education program, well-accomplished physician leaders share their research and clinical insights with a national and international community of colleagues and are passionate in their desire to educate future doctors as well as their peers, including training in advanced robotic procedures. COMPREHENSIVE OVERVIEW 2025 65
Orlando Health Emergency Room – Waterford Lakes Opens Spring 2025 Orlando Health Women’s Pavilion and Orlando Health Medical Pavilion Opens Summer 2025 Looking Ahead: Under Construction Orlando Health Wiregrass Ranch Hospital Opens 2026 O R L A N D O H E A LT H 66
Orlando Health Behavioral Health Hospital Orlando Health Watson Clinic Lakeland Highlands Hospital Opens 2026 Orlando Health Children’s Pavilion Opens 2026 Doctors’ Center Hospital Orlando Health – San Fernando de la Carolina Bed Expansion/Medical Tower Orlando Health Emergency Room – North Lakeland Opens 2026 Doctors’ Center Hospital Orlando Health – Dorado Medical Pavilion Orlando Health Emergency Room – Eustis Additional Locations In Development: • Wildwood In Planning and Development Orlando Health Emergency Room – Lutz Opens 2026 COMPREHENSIVE OVERVIEW 2025 67
Additional Services Alabama • Alabaster • Birmingham • Hoover • Jasper Laboratory Services Orlando Health LabWorks and Florida Medical Clinic Orlando Health provide scheduled and walk-in appointments for adult and pediatric patients, with no facility fee, at locations in: Urgent Care With convenient locations, CareSpot Urgent Care – Orlando Health and Florida Medical Clinic Orlando Health Urgent Care provide access to same-day treatment — including evenings and weekends — for walk-ins or by appointment, with online scheduling options. Florida • Altamonte Springs • Apopka • Avalon Park • Clermont Florida • Brandon • Carrollwood • Dade City • Downtown Orlando Florida • Altamonte Springs • Brandon • Carrollwood • Dade City • Downtown Orlando • Dr. Phillips • East Orlando • Lake Mary • Land O’Lakes • North Tampa • Ocoee • Osceola • Oviedo • St. Petersburg • Summerport • Wesley Chapel • Winter Park • Zephyrhills • Dr. Phillips • East Orlando • Horizon West • Lake Mary • Land O’Lakes • Melbourne • Merritt Island • New Tampa • North Tampa • Osceola • Oviedo • Randal Park • Summerport • Viera • Wesley Chapel • Winter Park • Zephyrhills Imaging Centers Along with hospital-based outpatient imaging locations, Orlando Health, Florida Medical Clinic Orlando Health and Brookwood Baptist Health offer convenient outpatient imaging services. Services include MRI, CT, PET, X-ray, digital 2D and 3D mammography and more. Imaging centers are currently located in the following areas: • Downtown Orlando • East Largo • East Sand Lake • Kissimmee • Lake Mary • Lee Vista • MetroWest • Northeast St. Petersburg • St. Petersburg • Ocoee • Oviedo • Wesley Chapel • Winter Springs • Zephyrhills 68
Orlando Health Scripts Our Scripts pharmacies offer convenient access and expert service. We have several retail pharmacies located in our hospitals and medical facilities throughout Central Florida to fill all our patients’ prescription needs Orlando Health Scripts provides comprehensive, quality pharmacy care for all patients admitted to an Orlando Health hospital for the duration of their hospital stay. Our pharmacists work closely with each patient’s doctor(s) to ensure the safest and most effective use of medicines to achieve the best possible outcomes. Patients may also opt in to participate in the Meds to Beds Program, in which an Orlando Health Scripts pharmacy team member will deliver any prescribed discharge medications directly to the bedside before a patient leaves the hospital. Meds to Beds Benefits • Continuity of care • Convenience of having medication in hand before leaving the hospital • Pharmacist able to work with a patient’s doctor(s) to problem-solve any medication availability or cost concerns • Private, personalized medication counseling from a pharmacist • Covered by most commercial and government insurance plans Orlando Health MyChart Orlando Health is experiencing an exciting phase in delivering on a promise to provide the best care for everyone it serves. Staying connected to health has never been easier. The Orlando Health MyChart Patient Portal allows for easy, secure access to health information. Patients can communicate with their doctor, manage appointments, access test results, request prescription refills and pay bills. Patients can use their phone, tablet or computer to access all of their Orlando Health information through this secure online patient portal. Communicate with medical providers Manage appointments View and pay bills Check test results Request prescription refills Get to know hospital care team 69
Awards and Recognitions Orlando Health Orlando Regional Medical Center (ORMC) Orlando Health Dr. P. Phillips Hospital | Orlando Health Lake Mary Hospital 2024 Becker’s Hospital Review Top Oncology Hospital Orlando Health South Lake Orlando HOrlando Health ORMC | Orlando Health Dr. P. Phillips Orlando Health ORMC Orlando Health Dr. P. Phillips Orlando Health Lake Mary O R L A N D O H E A LT H 70
Orlando Health Winnie Palmer Hospital for Women and Babies Orlando Health – Health Central Hospital Orlando Health Arnold Palmer Hospital for Children Orlando Health Lake Mary Orlando Health St. Cloud Orlando Health Jewett Orthopedic Institute Orlando Health Arnold Palmer Orlando Health ORMC Orlando Health Winnie Palmer Orlando Health South Lake Orlando Health – Health Central 2024 Becker’s Hospital Review Top Heart Program Health South Lake Hospital 2024 Becker’s Hospital Review 150 Top Places to Work in Healthcare Orlando Health – Health Central Orlando Health ORMC | Orlando Health – Health Central Orlando Health Horizon West Hospital | Orlando Health South Lake Orlando Health Lake Mary | Orlando Health Dr. P. Phillips Orlando Health Melbourne Hospital | Orlando Health Rockledge Hospital AMERICA’S GREATEST WORKPLACES FOR DIVERSITY 2 0 2 4 Forbes 2024 America’s Best-In-State Employers COMPREHENSIVE OVERVIEW 2025 71
Orlando Health Sports Partnerships Professional • Orlando City SC | Orlando Pride • Arnold Palmer Invitational presented by Mastercard • Orlando Ballet • Tampa Bay Rays • Tampa Bay Rowdies • Firestone Grand Prix – St. Petersburg • USA Track and Field College • University of Central Florida • Eastern Florida State College • Seminole State College • Rollins College • Full Sail Community • XL Soccer World (Winter Park and Lake Nona) • Greater Orlando Sports Commission • Special Olympics Florida • Fort DeSoto Triathlon Trilogy – Integrity Multisports • Topgolf (Orlando, Lake Mary, St. Petersburg, Tampa) • St. Petersburg Football Club SPFC Orlando Health recognizes the health advantages to staying active, and that usually begins at an early age. Through community relationships in sports and athletics, Orlando Health Sports Partnerships develops strong relationships with youth, high school, college and professional athletic programs. These relationships are built to ensure athletes of all ages and abilities have the medical care they need to prevent injuries and maximize their athletic potential. And, in the event of an injury, Orlando Health is there to get them active again. Our sports medicine physicians perform sports physicals, offer game-day care, and provide treatment for orthopedic injuries. Other Orlando Health providers offer additional care to athletes when necessary. Orlando Health is the healthcare provider for more than 30 sports partners in the region. Our physicians, athletic trainers, performance health experts and physical therapists create platforms to connect athletes to next-level care in sports medicine. These partnerships live out in the community through events, inside the walls of world-renowned sports stadiums and on the sidelines at local schools and community sports events. Every athlete, every patient, is connected through Orlando Health Sports Partnerships to an elite level of care. O R L A N D O H E A LT H 72
Community Benefit Financials* $146,612,223 Charity Care Charity care is the total cost of services incurred by Orlando Health to provide medical services to those patients who have demonstrated their inability to pay. Charity care does not include bad debt. + $82,865,495 Community Benefit Programs and Services + $318,814,847 MEDICAID and other Means-Tested Programs Shortfalls** = $548,292,565 Total Community Benefit + $288,421,228 MEDICARE Shortfalls** + $267,013,155 Bad Debt Bad debt is the total cost of services incurred by Orlando Health for services provided to patients who have not paid their bills and who have not demonstrated their inability to pay. + $2,094,202 Community-Building Activities Community-building activities include programs that address the root causes of health problems, such as poverty, homelessness and environmental problems. + $594,484,000 Capitol Investment*** Investments to increase overall access to improve the health and the quality of life of the individuals and communities we serve. Total Community Impact**** $1,700,305,150 *Based on: A Guide for Planning & Reporting Community Benefit, Catholic Health Association (CHA) of the United States, 2023 edition. **Medicare, Medicaid and other means-tested programs pay Orlando Health less than it costs the organization to provide care to its Medicare, Medicaid and other means-tested programs patients. The amounts shown are the actual costs to provide these services above reimbursement. ***Capitol Investments are not classified as community benefit by the IRS. **** This report is a summary of Orlando Health’s federal filings and additional investments that improve overall access to the communities we serve. Official Healthcare and Wellness Partner of Brightline Orlando Notable Partnerships Official Health and Wellness Partner of Visit Orlando COMPREHENSIVE OVERVIEW 2025 73
Connect With Us Orlando Health’s dedicated team of professionals deliver consistent messaging across the organization’s broad digital media network, connecting with consumers in the places they look for healthcare information and in a way that is easy to access the trusted care they have come to expect from us. Using the six most-popular social media platforms, Orlando Health connects with an audience of more than 350,000 consumers who follow the healthcare system’s 30+ branded channels where we are able to reach different audiences with strategically tailored messaging. Many of our social media posts link consumers to the robust OrlandoHealth.com website. Focused on ease-of-use, the website receives over 22 million page views yearly. Healthcare consumers can easily find what they need, with dedicated pages covering the system’s network of facilities and services, a “find a doctor” section that provides detailed practice information about our network of providers, and a “content hub” that features advice articles written by Orlando Health experts as well as news about our growing system of care. Orlando Health MyChart® lets patients safely and easily connect with and manage their personal health information through a personal online patient portal where they can schedule and track appointments, check test results, request prescription refills, message their providers, and view and pay bills. MyChart also helps hospital patients navigate their stay by keeping track of their daily schedule, care team, procedure results and physician notes. Whatever the touch point, Orlando Health digital media communications help to keep our patients and community informed and engaged. O R L A N D O H E A LT H 74
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Orlando Health Foundation The Orlando Health Foundation is committed to partnering with caring individuals, foundations and organizations to raise crucial funds for Orlando Health. These critical services include the only Level I (the highest level) Trauma Center in Central Florida, the only Level III (the highest level) Neonatal Intensive Care Unit in Central Florida, and a comprehensive cancer program recognized for clinical excellence as the designated Orlando Health Cancer Institute. Born more than 40 years ago from the community’s need for comprehensive medical care for children and women, the Orlando Health Foundation helped to establish Central Florida’s first free-standing children’s and only women’s hospitals – Orlando Health Arnold Palmer Hospital for Children and Orlando Health Winnie Palmer Hospital for Women and Babies. Much has changed in Central Florida, but our community’s need for quality healthcare remains. Today, the foundation remains committed to supporting the community by helping to sustain the patient care services at Orlando Health that save and improve the lives of thousands of Central Florida residents and visitors every year. COMPREHENSIVE OVERVIEW 2025 77
Corporate Senior Leadership David Strong President and Chief Executive Officer Mildred Beam Senior Vice President, Orlando Health Chief Legal Strategist Steve Burriss Chief Operating Officer Karen Frenier, RN Senior Vice President, Human Resources Chief Nursing Executive Jamal Hakim, MD Chief Physician Officer R. Erick Hawkins Chief Administrative Officer David F. Huddleson Chief Compliance and Ethics Officer Ryan Zika General Counsel Orlando Health, Inc. Leadership Corporate Leadership John Bozard Senior Vice President, Orlando Health President, Orlando Health Foundation Joe Delatorre Chief Executive Officer, Florida Medical Clinic Orlando Health President, Orlando Health Wiregrass Ranch Hospital Cary J. D’Ortona Senior Vice President, Orlando Health President, Orlando Health Medical Group Andy Gardiner Senior Vice President, External Affairs and Community Relations Novlet Mattis Senior Vice President, Orlando Health Chief Digital and Information Officer John Miller Senior Vice President, Finance 78
Shawn Molsberger Senior Vice President, Orlando Health North Florida Region President, Orlando Health Lake Mary Hospital John Moore Senior Vice President, Orlando Health West Florida Region President, Orlando Health Bayfront Hospital Kelly Nierstedt Senior Vice President, Orlando Health Orlando Region President, Orlando Health Orlando Regional Medical Center Adam Rudd Interim President, Baptist Health Walker Hospital Annette Seabrook Vice President, Orlando Health President, Orlando Health Advanced Rehabilitation Institute Lance Sewell Senior Vice President, Orlando Health President, Orlando Health South Lake Hospital Frank Thomas President, Baptist Health Citizens Hospital Thibaut van Marcke Senior Vice President, Orlando Health Alabama Region President, Baptist Health Anjali Vyas, MD Senior Vice President, Orlando Health President, Orlando Health Winnie Palmer Hospital for Women and Babies Brian Wetzel Vice President, Orlando Health President, Orlando Health St. Cloud Hospital Justin Williams Senior Vice President, Orlando Health President, Orlando Health Arnold Palmer Hospital for Children Region and Hospital Leadership Tony Adams President, Orlando Health Sebastian River Hospital Maggie Bonko Vice President, Orlando Health President, Orlando Health – Health Central Hospital Thomas Bowden President, Orlando Health Rockledge Hospital Carlos Carrasco Senior Vice President, Orlando Health President, Midwest Florida Region Jeremy Clark President, Baptist Health Brookwood Hospital Holly Dean President, Baptist Health Shelby Hospital Ohme Entin Senior Vice President, Orlando Health East Florida Region Ron Gicca President, Orlando Health Melbourne Hospital Omar Gonzalez Vice President, Orlando Health President, Puerto Rico/Caribbean Region Michael Jablonski, MD Senior Vice President, Orlando Health President, Orlando Health Jewett Orthopedic Institute and Orlando Health Neuroscience Institute Joseph Khayat Vice President, Orlando Health President, Orlando Health Horizon West Hospital Philip Koovakada Senior Vice President, Orlando Health South Florida Region President, Orlando Health Dr. P. Phillips Hospital Daniel Listi President, Baptist Health Princeton Hospital Michele T. Napier Senior Vice President, Revenue Management Chief Revenue Officer Greg Ohe Senior Vice President, Ambulatory Services George Ralls, MD Senior Vice President, Orlando Health Chief Medical Officer Andrew J. Snyder Senior Vice President, Marketing and Communications Matt Taylor Senior Vice President, Asset Strategy Joe Williams Senior Vice President, Strategic Planning Suzanne Worthington Senior Vice President, Orlando Health Chief Quality Officer COMPREHENSIVE OVERVIEW 2025 79
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