Orlando Health Foundation - 2019 Gratitude Report

2019

GRATITUDE

REPORT

ORLANDO HEALTH
FOUNDATION

DEAR FRIENDS, As a not-for-profit healthcare system,
we rely heavily on all of our donors
Once again, the Orlando Health – big or small, monetary or gift-in-
Foundation completed a very kind, volunteer, private foundation
successful year of fundraising for and corporate partners to provide a
Orlando Health’s group of award- margin of excellence in delivering
winning hospitals that have served the best possible patient care and
Central Florida for over 100 years. experience. We thank you for your
Every day, I am grateful to our generosity, time and commitment to
supporters and those with whom our mission.
we work so closely to make this
success possible. Your support not Through your support, you are
only impacts our organization but is leaving a lasting impact on every
most importantly felt by our patients aspect of Orlando Health. We cannot
and their families, who are our top thank you enough for investing in
priority. our organization and, in turn, the
Central Florida community.
With that said, this Gratitude Report
is meant to thank you for everything Sincerely,

that you do to make our success a
reality. This report highlights the
many wonderful people, events and
organizations that generously provide
needed funds to Orlando Health. John W. Bozard, President
Orlando Health Foundation

2019 GRATITUDE REPORT —2—

4 Impact on the Warden Burn Center

5 Providing Funds for Burn Care

6 Impact on Rehabilitation at Orlando Health ORMC

7 Impact on Acute Inpatient Rehabilitation

8 Impact on Cancer Genetics

9 Orlando Health ORMC Offering a New Treatment
for Severe Emphysema

10-11 Impact of Children’s Miracle Network Hospitals Partnerships

12 Impact on the Haley Center for Children’s Cancer
and Blood Disorders

13 Amazon ‘Delivers’ the Word About Pediatric Cancer

14-15 Helen Leon Gives $5 million to Pediatric Neuroscience
Center of Excellence

16 Impact on the Alexander Center for Neonatology

17 Patricia L. Jordan: Rocking Babies for 17 Years

18-19 Focusing on Quality of Life

20-21 Quality Initiative

22-23 2019 Events Recap

24 Corporate Partner Spotlight: Coca-Cola
Beverages Florida

25 Renovating the Developmental Center for Infants &
Children

26-27 Pulte Chooses The Howard Phillips Center as Tournament
Beneficiary

28-29 Impact on Orlando Health Pet Therapy

30-31 Tribute Gifts

IMPACT ON THE THE WARDEN BURN CENTER

WARDEN BURN Inpatient Transfers from
CENTER Admissions other facilities

Thanks to the generosity of the Bert W. Martin 2014 229 93
Foundation and the Warden Family, the Warden Burn
Center at Orlando Health Orlando Regional Medical 2015 229 104
Center (ORMC) recently achieved verification as an 2016 242 93
adult burn center by the American Burn Association. 2017 289 97
The designation reflects Orlando Health’s commitment 2018 287 102
to excellence and its dedication to providing quality Janu2a0ry1-9June 144 56
care to patients. The Warden Burn Center is the only
verified burn center in Orlando.

According to Dr. Howard Smith, director,
Burn Service at Orlando Health ORMC,
“Burns are the fourth leading cause of
injury in the United States and can occur
from many types of injuries including
thermal, chemical, friction, radiation
and/or electrical exposure. Though all
burns are different and can vary greatly
in degree, depth and surface area, all
burns require specialized treatment to
reduce the risk of infection, help with
healing, and ensure the best outcomes
possible. Our team is experienced with
treatment of all levels of burn care.”

Achieving Verification

Orlando Health believes that achieving Burn Center
Verification supports our commitment to maintaining
the highest quality of care for adult burn-injured
patients. Verification affirms our dedication to safe
and effective care delivery with a rigorous systematic
approach to standardized quality improvement
initiatives, and attests to our record of positive patient
outcomes and successful burn recoveries.

2019 GRATITUDE REPORT —4—

“We learned from a personal tragedy
how important it is to have a burn
center close by,” explained Andy
Warden. “Therefore, we wanted to
make the same type of care available to
others who are experiencing a similar
tragedy in our own community. We also
wanted to help the hospital achieve
verification so that it is even more
evident that by coming to the Warden
Burn Center patients are getting the best
treatment possible.”

PROVIDING FUNDS FOR Caring for patients with burn injuries requires specialty
training, a cohesive, comprehensive multidisciplinary
BURN CARE team and dedicated resources to provide the highest
level of care and best outcomes. The verification
program entails a rigorous review process designed
to examine all burn center resources to ensure the
provision of optimal care from the time of injury
through rehabilitation to re-integration back into the
community. To achieve verification, a burn center must
meet standards for organizational structure, injury
prevention and education, qualifications and training of
personnel, facilities and resources.

The Warden Burn Center at Orlando Health ORMC The team at the Warden Burn Center consists of a
is funded by the Bert W. Martin Foundation, which is medical director, multiple physicians, advanced practice
currently managed by Bert Martin’s grandsons Andy registered nurses, pharmacists, certified rehabilitation
and Chandler Warden and the foundation’s board of therapists, registered nurses, licensed clinical social
directors. The foundation has generously committed to workers, occupational therapists, respiratory therapists,
funding projects that require long-term support and has speech language pathologists, neuropsychologists,
been a part of the Orlando Health Foundation family registered dietitians, case managers and other specialists
since 1988 with support of over $8 million, and more as needed. In addition to the medical team, patients
than $2.5 million going to the Burn Center, named for and family members play an integral part in setting
their support. rehabilitation goals and recovery.

A Family Connection Photo above: The Warden family and friends attend the
The Warden family’s connection to the burn center naming recognition ceremony of the Warden Burn Center
started in an unexpected and unfortunate way when at Orlando Health ORMC this past month.
Andy’s daughter Kala experienced serious burns after
her blouse caught on fire while she was cooking. Kala
was living in Washington, DC at the time and was
treated in the area, but through the experience, her
family learned first-hand the importance of having
access to a burn center verified by the American Burn
Association and the American College of Surgeons.

—5— ORLANDOHEALTHFOUNDATION.COM

IMPACT ON REHABILITATION

AT ORLANDO HEALTH ORMC

Our inpatient medical rehabilitation program treats Conveniently located on the top floors of the
patients age 12 and up. Patients of the Orlando Health ORMC North Bed Tower, the institute focuses on
ORMC Institute for Advanced Rehabilitation directly the rehabilitation of patients following a recent
benefit from Orlando Health’s network of services, hospitalization or to prevent acute episodes of
including specialized physicians, state-of-the-art rehospitalization. The Orlando Health ORMC Institute
equipment and diagnostic services, and treatment for Advanced Rehabilitation is recognized by the
options not available at other centers. The Orlando Commission on Accreditation of Rehabilitation
Health ORMC Institute for Advanced Rehabilitation Facilities (CARF). CARF recognizes our four specialty
also has the unique distinction of being within the programs as meeting the highest standards in quality,
same hospital as the region’s only Level One Trauma safety and outcome measures, which provide risk-
Center, where critical care services and physicians have reduction and accountability in our patient care.
knowledge of the patient from the onset of their injury
or illness.

MORE ABOUT THE ORLANDO HEALTH ORMC
INSTITUTE FOR ADVANCED REHABILITATION

39 spoeaentniaepvneetrrsadagraeey 200Over An average time

nurses, therapists and sta 14for rehab is
work in the rehab center DAYS

2019 GRATITUDE REPORT —6—

IMPACT ON

ACUTE INPATIENT REHABILITATION

Every patient deserves the chance to maximize their therapy; the inpatient rehab team is helping give each
potential and quality of life after they experience a hospitalized child encouragement, hope, and healing
trauma or illness. The inpatient rehab team provides every day of the year. The gym provides patients the
patients with a wide-variety of services from neonates opportunity to exercise off of the unit, utilize state-of-
to adults at Orlando Health Arnold Palmer Hospital for the-art equipment and provides an open gym floorplan
Children and Orlando Health Winnie Palmer Hospital for patients relearning to walk, crawl or even dance! The
for Women & Babies including physical, occupational team frequently incorporates music, games such as corn
and speech therapies helping them build strength and hole and video assisted gesture technology to provide
confidence to navigate their day to day life once they go an engaging and therapeutic environment.
home.
Working at Orlando Health Winnie Palmer
Assisting Kids at Orlando Health
Arnold Palmer In addition to seeing children at the new gym at
Orlando Health Arnold Palmer, the Acute Inpatient
With charitable support from corporate partners rehab team also provides care at Orlando Health
through Children’s Miracle Network Hospitals and Walt Winnie Palmer Hospital for Women & Babies for
Disney World Resorts, Orlando Health Arnold Palmer neonates and adults.
has a brand-new inpatient rehabilitation gym that offers
unique opportunities not previously available to our
patients and families.
From providing children with physical therapy so they
can move and explore their environment; to helping
children express themselves and connect to the world
around them through speech therapy; to assisting each
child in building their ability to do everyday functions
in their world successfully through occupational

—7— ORLANDOHEALTHFOUNDATION.COM

IMPACT ON

CANCER GENETICS

S ince discovering that at least 5-10 percent of breast cancers and up to 15 percent
of colon and ovarian cancers come from inherited pathogenic genes, more
emphasis is being put on genetic testing to determine risk and sometimes
treatment. At Orlando Health UF Health Cancer Center, the cancer genetics team offers
genetic counseling and testing services personalized to each patient.

There are many issues to consider before undergoing
genetic testing. Therefore, individuals with a personal
or family history suggestive of a hereditary form of
cancer will benefit most from genetic counseling. The
availability of genetic counselors and timely access
for appointments is what makes Orlando Health
unique.

Genetic testing can be done through either a blood
or saliva test. A blood test is more commonly used
and looks for specific mutations in the DNA that are
known to be related to cancer risk. There are currently
99 cancer-related genes that can be tested for and the
number is growing. The most common are BRCA1
and BRCA2 in which mutations found on these
genes can greatly increase the risk of certain cancers,
including breast cancer, ovarian cancer, prostate cancer,
pancreatic cancer and melanoma.

Dr. Rebecca Moroose, Director Clinical Trails and Cancer Genetics

MORE ABOUT GENETIC TESTING

5% - 10% 99 700 - 1,000

of breast cancers are genes can be people are seen every
considered to be genetic tested for cancer year for genetic testing

2019 GRATITUDE REPORT —8—

ORLANDO HEALTH ORMC OFFERING A

NEW TREATMENT FOR
SEVERE EMPHYSEMA

I n July, it was announced that Orlando Health Orlando Regional Medical Center
(ORMC) was the first hospital in Central Florida to offer a new break through
treatment in severe emphysema. The treatment uses a new lung valve device, called
the Zephyr® Endobronchial Valve System, by Pulmonx® Corp., and is the first of its kind
to be approved by the Food and Drug Administration (FDA) and allows patients to
breathe easier without major surgery.

“The endobronchial valve system is a the diseased parts of the lungs where air gets trapped.
significant advancement for patients Keeping air from getting trapped in the diseased parts
with severe emphysema,” said Mark of the lung allows the healthier parts of the lungs to
A. Vollenweider, MD, MPH, FCCP, expand and take in more air. This results in patients
interventional pulmonologist, and being able to breathe easier and have less shortness of
section chief, Pulmonary Medicine, breath without having to have a major procedure or rely
Orlando Health ORMC. “The valve on medication or oxygen.
According to the National Emphysema Foundation, an
treatment improves patients’ quality of life estimated 3.1 million Americans have been diagnosed
by allowing them to breathe easier, be less short of breath with emphysema. Prior to this new valve treatment,
and be more active and energetic. One patient who emphysema management included medication, oxygen
was once unable to walk from the car to the office, has therapy, major surgery or lung transplant.
enjoyed multiple trips overseas. Another patient is able to
enjoy a hobby after years of leaving it behind. Whether
returning to work or enjoying retirement, outcomes have
been life-changing for our patients.”

The lung-valve treatment is done once during a simple
bronchoscopy – a procedure that allows doctors to
examine the lungs and air passage and requires no
cutting or incisions. During the procedure, on average
four tiny valves are placed in the airways to block off

—9— ORLANDOHEALTHFOUNDATION.COM

GRATEFUL FOR OUR COMMUNITY PARTNERS

Hatterthon reached new
heights in their third year as a

Miracle Network Dance
Marathon program, with nearly
250 students raising more than

$62,000 - more than double
last year's total!

CMN Hospitals partners Ace Hardware celebrated many
joined us to celebrate the successes this year, including
more than $9,000 raised during
opening of the new their Miracle Bucket Weekend
In-Patient Rehabilitation fundraiser, representing just a
Gym at Orlando Health fraction of their annual support.
Arnold Palmer Hospital for

Children.

Whether it was raising more
than $300,000 during their

fundraising campaigns,
or serving up hundreds of
pancakes during patient
parties, IHOP continued
to flip it forward for the kids

this year.

Wawa associates enjoyed some Costco
friendly competition between Warehouses
locations during this year's rallied together in
register and coin collection May, raising
campaigns, all in hopes to get
more than
their hands on our new Golden $126,000 to help
Goose trophy. Together, they
raised more than $118,000! better serve
patients and
families at
Orlando Health
Arnold Palmer.

Panda Express brings Publix customers
good fortune to the kids and associates
treated at Orlando Health
Arnold Palmer through celebrated
their year-long register 12 Days of
campaign, in-kind food Miracles and a
donations and so much Future of Hope,
raising more than
more. $261,000 this
summer.

Miracle Treat Day As the 2019 CMN Hospitals
was celebrated by Champions for Orlando Health
everyone at Dairy
Queen locations this Arnold Palmer, Patrick and
summer - including William Jacobson represented
Miracle Kids and all of the patients and families
local Miss America served each year, advocating
for pediatric healthcare support.
titleholders.
Speedway stores helped fuel
Walmart & Sam's miracles during their July
Club associates
proved they are campaign, asking customers at
the register to help make a
committed to donation to Orlando Health
help kids live better Arnold Palmer.
through their annual
register campaign

and year-round
special events,
raising more than
$500,000 this year.

More than 1,500 UCF students were all smiles as they RE/MAX continued
celebrated their 23rd annual Miracle Network Dance Marathon making miracles for

event, Knight-Thon, raising $1,288.360.23 for the kids through
Orlando Health Arnold Palmer! agent-driven giving

Marriott Vacations Worldwide’s programs and
annual Caring Classic raised special events
over $250,000 to support the hosted throughout
new Fetal Surgery Program
that will impact more babies the year.
like Celeste (pictured at left).

Associates from Marriott
properties around Central
Florida celebrated their heritage
by serving up root beer floats
to guests and associates on
National Root Beer Float Day.

IMPACT ON THE

HALEY CENTER FOR
CHILDREN’S CANCER
AND BLOOD DISORDERS

T he Haley Center for Children’s Cancer and Blood Disorders at Orlando Health
Arnold Palmer Hospital for Children provides high-quality care for children
with various forms of cancer and blood disorders. The outpatient and inpatient
units are designed with the comfort of patients and their families in mind and provide
children with multidisciplinary care including social work, a pharmacy, nutritional
services, physical and occupational therapies and child life services.

It was August 2, 2012, when the Nathan completed treatment
Grants heard the words for the for a second time August 30,
very first time: “I’m afraid 2018. Today, he is in remission.
your son has cancer.” Nathan He has monthly blood tests and
was two years old and initially checkups at Orlando Health
diagnosed with standard risk Acute Arnold Palmer to monitor his
Lymphoblastic Leukemia. He health but is back in school and
was admitted to Orlando Health enjoying time just being a kid.
Arnold Palmer that very night.

Nathan completed just over three years of treatment. IN THE HALEY CENTER
Most was outpatient, but still required multiple
trips a week to Orlando Health Arnold Palmer EACH YEAR THERE ARE:
during frontline treatment, which took about a year.
The remaining two years Nathan took nightly oral 2,848
chemotherapy and received IV chemo once a month,
along with a weeklong pulse of steroids. He also had a patients seen
spinal tap every three months so that chemo could be
injected into his spinal fluid.

In August 2016, Nathan—then six years old—was in OVER 60
remission for 10 months before he relapsed. Nathan’s
family was heartbroken. It was harder to hear the team members and
second time around. Nathan now required two providers caring for kids
additional years of intensive chemotherapy and cranial
radiation. 422 kids from

Photos above: Nathan in the atrium at Orlando Health outside central orida
Arnold Palmer (left) and more recently at a follow-up
appointment (right).

2019 GRATITUDE REPORT — 12 —

AMAZON ‘DELIVERS’

THE WORD ABOUT
PEDIATRIC CANCER

This past September, Amazon Fulfillment
worked with various organizations,
research teams and hospitals to raise
awareness around childhood cancer.

You may have received an Amazon package adorned
with gold ribbons, meant to increase awareness around
childhood cancer. And, on one day in September, all
Amazon employees were encouraged to wear their PJs
to work to show solidarity for those kids who have no
choice but to wear them all day.

A Special Delivery of $30,000

In addition, several of The Amazon Robotic facilities
teamed up with local hospitals across the country, and
in Florida worked with Orlando Health Arnold Palmer
Hospital for Children, to host Camp Amazon: Gold
Edition – where a group of patients battling cancer or
who have survived cancer aged 8-14 engaged in hands-
on STEM (science, technology, engineering and math)
activities. They also received a behind-the-scenes look
at how Amazon leverages technology and innovation
to pick, pack and ship custom orders. At the end of
the camp, participants found out they were going to
use their new knowledge for one special delivery -
$30,000 to Orlando Health Arnold Palmer’s oncology
department.

— 13 — ORLANDOHEALTHFOUNDATION.COM

Helen Leon Gives $5 million

to Pediatric Neuroscience Center of Excellence

On her 87th birthday, Helen Leon
pledged $5 million to the newly created
neuroscience center at Orlando Health
Arnold Palmer Hospital for Children.

The gift will be used to facilitate and formalize
initiatives that support the center, which will now
officially be known as the Leon Pediatric Neuroscience
Center of Excellence. The vision for the center includes
providing comprehensive, coordinated care for a broad
range of neurological disorders (such as spina bifida
and epilepsy) and developing innovative treatment
options through expanded research opportunities.

“I give to Orlando Health, because I
see it like one big family,” said Helen.
“After meeting many of the doctors and
hospital leadership, I have witnessed
their dedication, seen the love for what
they do and observed their respect for
the organization and the community
they are serving.”

In August 2018, Orlando Health announced its new
fetal surgery program to repair spina bifida, which
is supported by the neuroscience center. As the first
hospital system in the state of Florida to offer this
kind of in-utero surgery, Orlando Health has become
a destination medical facility in the southeast and is
helping mothers and their babies overcome what can be
a crippling disability.

2019 GRATITUDE REPORT — 14 —

Celebrating One Year of Surgeries

On September 17, more than 60 people joined together
to celebrate Orlando Health’s first year of in-utero
surgeries to repair spina bifida. The celebration included
eight fetal surgery mothers and their babies. The
fetal surgery program at Orlando Health began with
the recruitment of Samer Elbabaa, MD, a pediatric
neurosurgeon who has performed more than 75 of
these procedures in his career. To date, the hospital
system has performed 11 cases on mothers and their
unborn babies.

“Helen’s extremely important
philanthropic support will help
us become the region’s largest
comprehensive pediatric neuroscience
program,” said Dr. Elbabaa, medical
director of pediatric neurosurgery
and director of the Leon Pediatric
Neuroscience Center of Excellence at
Orlando Health Arnold Palmer Hospital
for Children. “It will bring unparalleled
physician and allied health expertise
for the treatment of all children,
newborns and fetuses with neurological
conditions.”

1st To date, the hospital Samer Elbabaa, MD, a
system has performed pediatric neurosurgeon,
hospital in the state of has performed more than
Florida to perform 11 cases
in-utero surgery to 75
repair spina bi da. on mothers and their
unborn babies. of these procedures in
his career.

— 15 — ORLANDOHEALTHFOUNDATION.COM

IMPACT ON THE

ALEXANDER CENTER
FOR NEONATOLOGY

I n 1975, Orange Memorial Hospital opened one of only six regional neonatal
intensive care units (NICU) in Florida. Today, the Alexander Center for
Neonatology at Orlando Health Winnie Palmer Hospital for Women & Babies has
one of the largest single site facilities in the world and one of the busiest in the country,
with more than 1,800 babies being treated every year.

Stephanie Arthur and her husband had been trying to MORE ABOUT THE NICU AT
get pregnant for quite some time, so in 2008 when they
found out they were pregnant, they were overjoyed! ORLANDO HEALTH WINNIE PALMER:
When they learned Stephanie was carrying TWINS,
they were DOUBLY ecstatic! And, they knew 150-200 80% of babies stay
instantly they would want to deliver at Orlando Health for more than a week
Winnie Palmer. infants transported 26 DAYS
from local hospitals the average stay for
December 26, Stephanie arrived at triage…she was a baby in the NICU
very sick and clearly in labor. Within two hours, it was 30% of babies
discovered Stephanie had a blood infection and she
and her babies were all at risk of dying. The Arthurs seen are multiples
were told the twins had a 20 percent chance of survival.
Stephanie and her husband looked at each other…and
then decided, 20 percent was better than none.

Born at just 23-weeks gestation, Quincy and Jackson
were only 1 pound, 5 ounces each. The NICU became
the boys’ first home. For six months, the boys recovered
under the incredible care of their Orlando Health
Winnie Palmer team. Today, the NICU graduates are
10 years old!

Photos left to right: Quincy and Jackson in the NICU;
Stephanie with Quincy and Jackson, now 10 years old;
Stephanie at Orlando Health Winnie Palmer.

2019 GRATITUDE REPORT — 16 —

PATRICIA L. JORDAN: In 2017, as she
reflected back on her
ROCKING BABIES time volunteering in the
FOR 17 YEARS NICU, Pat shared the
following sentiments,
Patricia L. Jordan (Pat) was a dedicated volunteer, who
spent 17 years in the Alexander Center for Neonatology “…so many changes have
(NICU) at Orlando Health Winnie Palmer Hospital for happened. I watched the
Women & Babies as a baby rocker for all of the little ones NICU grow to be one of
in the unit. After losing her granddaughter, Casey, Pat the largest in the country. I
started supporting Orlando Health through her time saw this beautiful building
volunteering and monetarily through The Jordan Family being built, and the group
Trust in Casey’s memory. of the finest doctors in the
world.
About Pat As I have walked many
miles in these halls and
Born in Chicago in 1928, Pat attended several semesters at Northwestern held many babies…so
University. A few years later, while visiting her mom in Key Largo, she met many I have lost count…
Philip Jordan, the man who would become her future husband of 59 years something has never
and decided to relocate to Florida. changed. Every doctor has
Pat and Philip lived in Orlando and operated a successful Tupperware treated me with respect.
distribution for over 30 years. After retirement, Pat started working for I have always felt good
the Guardian Ad Litem program that represented abused and neglected while I am volunteering
children. It was also partly because of this work, that she started because I know that I am
volunteering in the NICU in 2000. Over the years, Pat received many trusted.
awards including the Hometown Hero Award and the Presidential Award During these years, many
for her many years of service. things changed in my
Sadly, Pat passed away earlier this year, but has left the NICU a very personal life and many of
generous bequest in her will of $25,000 to help continue the life-changing you helped me through
work she witnessed while spending time volunteering there. some very hard times. I
thank you all for this.”

— 17 — ORLANDOHEALTHFOUNDATION.COM

Mandy Jackson

FOCUSING ON
QUALITY OF LIFE

A t just 10 years old, Mandy Jackson has “Dr. Pitts listened to our concerns,” said
undergone chemotherapy treatment Jessica. “He listened when we told him
so many times that her mom stopped that we did not think her behavior was
counting. In addition to cancer, Mandy is due to her autism and he agreed that
also on the autism spectrum and because of the cancer we needed to focus on her quality of
and the treatments, she only has one kidney and has life. Many people have a misconception
problems with her lungs. that Palliative Care means end of life,
when really the focus is on the quality of
“Mandy has already had a very hard life. He and his team help coordinate all
life for someone so young,” explains of Mandy’s care at the hospital.”
her mom Jessica Bierman. “When she
started acting out and we didn’t know The Palliative Care team helps to conduct meetings with
why, doctors at our local hospital told us all of Mandy’s caregivers to ensure they are all on the
that it was her autism. They also wanted same page while keeping Mandy’s best interest in mind.
to keep giving her chemo even though While Mandy’s journey with illness may never be over,
she was having so many side effects, so she now enjoys playing with her large collection of baby
we knew we needed to find alternative dolls, many of which she has gotten from her care team
treatments somewhere else.” at the hospital and trying to do things that kids often
take for granted.
The Bierman’s path led them to Orlando Health
Arnold Palmer Hospital for Children where a clinical Orlando Health Arnold Palmer offers Central
trial that did not include high dose chemotherapy Florida’s most comprehensive pediatric palliative
was being conducted. When Jessica and her husband care program to attend to every aspect of a
explained that they did not want to put Mandy through child’s well-being. Led by Dr. Blaine Pitts, our
more harsh treatments, the doctor in charge of the trial multidisciplinary team includes three physicians
understood their wishes instead of trying to make them all board-certified or board-eligible and
reconsider. He also put them in contact with Dr. Blaine fellowship-trained in palliative care, a patient
Pitts who runs the hospital’s Palliative Care program. navigator, nurse practitioner, a Licensed Clinical
Dr. Pitts discovered that Mandy’s behavior issues were Social Worker, a Mental Health Counselor
not caused by her autism, but instead because of the (Intern), chaplains, pediatric music therapists
pain she was in. and Child Life specialists.

Under the care of Dr. Pitts, the Biermans are now
focusing on giving Mandy the best quality of life she
can have. Mandy has a permanent pain pump surgically
inserted in her stomach that gets refilled every three
weeks, which has dramatically helped her adverse
behavior.

— 19 — ORLANDOHEALTHFOUNDATION.COM

QUALITY INITIATIVE

As a healthcare system, Orlando Health With more than $1 million provided by the Orlando
strives to be recognized locally and Health Foundation to support this imperative, we have:

nationally as a provider of top-tier care and • Expanded the existing Readmission Advocates
is committed to achieving excellence in Collaborating in Healthcare (REACH) program
patient healthcare across the enterprise. to the majority of facilities in our system

REACH utilizes the services of social workers to

Under the direction of Dr. Thomas Kelley, provide support and assistance for both pediatric
chief of quality and clinical transformation, and adult patients at risk for readmission due to
Orlando Health has been working to challenges with their social determinants of health.
achieve IBM Watson Health 100 Top
• Improved end-of-life support like hospice and
palliative care services

Hospitals status and reach the top 10 This includes greater referrals to these services and
percent in patient experience by improving providing the resources to our team to be able to
overall mortality and readmission rates. handle the influx of patients.

• Developed robust education initiatives for key

caregivers

Education is designed to better serve the needs and
wishes of patients facing illness in their final days.

2019 GRATITUDE REPORT — 20 —

With these achievements in quality and safety, we ACKNOWLEDGEMENTS
believe that Orlando Health is fast becoming a major
source of new knowledge relating to quality patient As of March 2019, three Orlando Health hospitals
care and of more effective approaches to preventing have been ranked in the top 10 percent of the
mortality and readmissions. We have been able to reach nation for overall quality and the top 3% of the
our goal to “embrace quality and safety” and keep our country for inpatient mortality.
promise to our patients to provide the highest quality
healthcare available. Orlando Health was named as one of FORTUNE’s
While our current performance is in the top 10 percent, 2019 Best Workplaces in Health Care and
we are also improving overall quality performance at a Biopharma.
rate faster than 90 percent of the hospitals in the United
States. The Centers for Medicare & Medicaid Services
(CMS) recently rated four of our hospitals with four
Leapfrog Scores stars in their Overall Hospital Quality Star Ratings –

Orlando Health regularly releases our Hospital Safety the highest of any hospital in Central Florida.
Grade and Leapfrog Top Hospital results awarded by
The Leapfrog Group, a national non-profit organization Orlando Health’s orthopedic residency program
that specializes in hospital transparency. ranked fourth in the U.S. based on weighted
Since 2015, Orlando Health hospitals have been values of per-capita academic achievement for
assigned an “A” grade for patient safety 26 times by top 20 institutions.
the Leapfrog Group. In addition, five of our hospitals
have been honored with the prestigious Leapfrog “Top We’re seeing success in our Right Care clinical
Hospital” Award a total of 12 times. standardization program which rolled out last year.

100 Lives Campaign To date, length of stay for ve of the targeted
conditions has been reduced by an average of
Orlando Health has launched the “100 Lives 0.55 days and mortality has been reduced by
Campaign” designed to make the organization one of
the safest healthcare systems in the nation to receive an average of 23%.
care.
One topic central to providing the best care is end of
life care. The best time to make decisions about the care
and treatment in case of a medical crisis is before it’s
needed.
Ideally, these conversations would occur with patients
and their primary care physician, in an office visit,
before a health crisis occurs. Because this discussion
is so vital to patient care, at Orlando Health, we
have launched an initiative for doctors to have this
conversation with all patients who are 65 years and
older, during office visits or upon admittance into the
hospital. This ensures that we know and are able to
respect and follow patients’ wishes.

Pictured left to right: Patricia Boyette, Director, Operation Performance Improvement, Gabriela Ramirez, Director, Clinical Analysis &
Outcomes, Eve Early, Director, Infection Prevention & Control, Thomas Kelley, MD, Vice President, Quality & Clinical Transformation, Asim
Jani, MD, Hospital Epidemiologist, Joshua Montemayor, Director, Patient Safety & Transformation.
Not pictured: Toluope Adebanjo, MD and Eric Rose

— 21 — ORLANDOHEALTHFOUNDATION.COM

2019 WALK FOR WINNIE
e 5th Anniversary of Walk For Winnie
EVENTS presented by Panera Bread® and hosted by
SeaWorld® Orlando raised over $266,000 in
RECAP direct funding for the Alexander Center for
Neonatology at Orlando Heath Winnie Palmer
Hospital for Women & Babies. Over the past

ve years we have raised over $1,188,000 because
of your support.

Presented by

Hosted by

ARNIE’S MARCH

On March 5, over 2,000 cancer patients,
survivors, their care givers and doctors joined
us for Arnie’s March presented by Carroll
Bradford. e event took place on the
grounds of the Arnold Palmer Invitational at
Arnold Palmer’s Bay Hill Club & Lodge and
raised over $214,000 for pediatric clinical trials
and research at Orlando Health Arnold Palmer
Hospital for Children.

Presented by:

2019 GRATITUDE REPORT PANERA VALENTINE HEART COOKIES
e Heart Center at Orlando Health Arnold Palmer Hospital
for Children has received generous support from Panera
Bread since 2012, when it became the bene ciary of their
annual Valentine Heart Cookie Campaign. e Heart Center
receives 100 percent of the proceeds from the sale of these
cookies between February 1 and February 14 and this year
raised over $27,000.
Pictured le : Top Fundraising Café – e Loop, Kissimmee.

— 22 —

FLCMAA SUNSHINE REGION CHARITY
GOLF TOURNAMENT

e 24th Annual FLCMAA (Florida Club Managers Association
of America) Golf Tournament was held at Isleworth Country
Club. is year the tournament was able to raise close to
$49,000 for the Hewell Kids’ Kidney Center at
Orlando Health Arnold Palmer Hospital
for Children.

SUMMER SWIRL SARAH’S SPORTING
CLAYS AGAINST CANCER
On Friday, August 23 Summer Swirl, Presented by
Land Rover Orlando, proud member of the Fields e 6th Annual Sarah’s Sporting Clays Against
Auto Group, sponsored by Landry’s and supported by Cancer took place at Blackjacks Sporting Clays.
Dr. Phillips Charites took place at Full Sail Live. Sarah’s Sporting Clays Against Cancer raises
Attendees enjoyed delicious food, signature drinks and funds for the Pediatric Brain Tumor Program at
live entertainment. e event helps provide additional Orlando Health Arnold Palmer Hospital for
healing to the children and families we serve at e Children, through the Sarah Szafranski
Howard Phillips Center for Children & Families. Endowment Fund. is year, the tournament
raised over $106,000.

— 23 — ORLANDOHEALTHFOUNDATION.COM

CORPORATE PARTNER SPOTLIGHT: 2019 Knight-Thon
2019 Walk for Winnie
COCA-COLA
BEVERAGES FLORIDA

Coca-Cola Beverages Florida, LLC (Coke Florida) is
one of Orlando Health’s premiere corporate partners
and one of the foundation’s most committed supporters.
Coke Florida’s giving continues to be diversified across
all the Orlando Health service lines and supports a wide
range of programs.
As a family-owned, independent, Coca-Cola bottler,
Coke Florida is committed to the communities where
they live, work and play.

Thomas Benford, Coke Florida’s Chief
Commercial Officer, said, “Being local
and supporting local efforts is a Coke
Florida priority and our partnership with
Orlando Health is instrumental in our
commitment to the Orlando community.”

The Coca-Cola System began its support of Orlando
Health with involvement in the development of Orlando
Health Arnold Palmer Hospital for Children in the
1980s.
Coke Florida has remained a steadfast partner through
continued support of several funding priorities and
through in-kind support at many of our major events,
including:

• Walk For Winnie
• Arnie’s March Against Children’s Cancer
• Knight-Thon at the University of Central Florida
• Hatterthon at Stetson University
• Summer Swirl
• Childhood Cancer and Blood Disorders

Awareness Celebration

RENOVATING THE

DEVELOPMENTAL CENTER FOR INFANTS & CHILDREN

With a history of giving to hospitals and using more soothing colors. In recent years, Variety
to help children with mobility issues has given The Howard Phillips Center more than
and the underprivileged, Variety – The $180,000.
Children’s Charity of Florida, is renovating
the Developmental Center to make the Who is Variety?
space more sensory friendly to kids with
developmental delays and disabilities. Variety – The Children’s Charity is
an international organization and
The Developmental Center for Infants & Children is a the charity of the entertainment
special part of The Howard Phillips Center for Children industry. For nearly 30 years,
& Families, part of Orlando Health Arnold Palmer the Florida chapter has provided
Hospital for Children. The Developmental Center, more than $1 million of support to Orlando Health
also known as Early Steps, helps kids from birth to Arnold Palmer and Orlando Health Winnie Palmer
age 3 manage physical, emotional, intellectual, social Hospital for Women & Babies. As many children born
and sensory challenges and treats 7,704 kids a year, 40 in the Orlando Health Winnie Palmer NICU have
percent of whom are on the autism spectrum. developmental delays, support of the Developmental
To aid in the renovation, Variety awarded the Center seemed like a natural fit.
Developmental Center funds to redesign and refurbish Major supporters of Variety Florida include Dunhill
the space to better meet the needs of families and make Companies, a commercial real estate company co-
the space more sensory friendly. This includes making founded by Marshall Cohn and Robert Winters.
the space larger and more therapeutic, comfortable and Both Cohn and Winters are Variety Board Members
durable, updating the flooring, lighting and furniture, and Winters has served as the past president. Like
their fellow Variety Board Members, both Cohen
and Winters believe in investing in the well-being of
children and families in the local community.

Several of Variety Florida’s board members

— 25 — ORLANDOHEALTHFOUNDATION.COM

1 in 59 PULTE CHOOSES
children are
diagnosed with THE HOWARD
Autism. PHILLIPS CENTER

Our community AS TOURNAMENT BENEFICIARY
has the
What began as a single home built by
highest the hands and entrepreneurial spirit of
founder, Bill Pulte, has rapidly grown to
rate of child abuse in the nation’s third largest home builder
the state. group. It is with that inspiration and
motivating spirit in mind that Pulte works
46% so diligently to find nonprofit partners
in the community. While determining
of local families the beneficiary for the 2019 year, Pulte
make less than the was connected to The Howard Phillips
basic cost of living. Center for Children & Families, part of
Orlando Health Arnold Palmer Hospital
2019 GRATITUDE REPORT for Children. Little did the Pulte team
know, that their one-hour tour would end
up changing not only their lives personally,
but those of 10,000 of our community’s
most vulnerable children.

Following their tour, Pulte named The Howard
Phillips Center for Children & Families the sole
beneficiary for the proceeds raised and awarded at
their annual Building to Make Lives Better Charity
Golf Tournament. In the weeks to follow the Pulte
employees felt an internal and inspirational push to
rally as a team and fundraise like they never have
before.
On October 7, 2019, PulteGroup Homes awarded
The Howard Phillips Center a check for $100,000,
the highest amount the tournament has ever made!

— 26 —

The Howard Phillips Center team, completely help lift up those in need. As an outsider, I’ll never
unaware of the gift amount they were going to know the intricacies and degree to which abuse can
receive, stood astonished and humbled for this gift take, nor the measures it takes for someone to start
that would change lives and create miracles. to heal. But, luckily, The Howard Phillips Center does
understand what it takes, and they actively put in
Clint Ball, PulteGroup North Florida Division that work every day to help so many people.”
President, said it best in his tournament remarks
when he explained the importance of learning
about the variety of our communities beyond just
our own.

“The work they do is invaluable. With Pulte
communities in almost every area of the city, being
able to support one organization that helps people
throughout Orlando, makes our contribution go that
much further. We build homes AND communities
to make lives better and that doesn’t just mean our
communities. Our employees live, work, and play
in Central Florida and it’s important to all of us to

Photo above: The Howard Phillips Center staff receive Pulte Group Homes $100,000 donation.

— 27 — ORLANDOHEALTHFOUNDATION.COM

IMPACT ON The Orlando Health Pet Therapy
Program is funded 100 percent through
ORLANDO philanthropy and would not exist if it were
HEALTH PET not for donors like PetSmart Charities.
We are one of only a few hospital systems
THERAPY that PetSmart Charities has continued
partnering with due to our extensive and
Supported by PetSmart Charities® loyal volunteer infrastructure. We also
have the first adult hospital in the country
to be affiliated with the PetSmart program.

Meet Taylor

Taylor is a 19-year-old
student at UCF. She was
working overnight and on
her way home at 4:00 in
the morning she was in a
minor fender bender. She
got out of her car with her
friend and while she was
looking at the car, another
vehicle came speeding
down the street and hit Taylor. As Taylor tried to get
out of the way, her leg was caught between her car and
the oncoming vehicle and was amputated at the scene.
This brave young girl was conscious for the entire

2019 GRATITUDE REPORT — 28 —

thing. Her friend went into shock and Taylor called
911 while she waited for the ambulance. Her spirit,
positivity, attitude and humor are contagious and such
an inspiration to so many.
Taylor loves Pet Therapy and our program so much that
the team made her an honorary part of the program.
She was excited to get home but kept saying she will
“miss all of the dogs.” So, the Pet Therapy team
wanted to surprise her with a ‘puppy pawty’ to send her
off and wish her well. The nurses and other support staff
also participated as she has made an impact on them
too. With the help of her Dad, the team was able to
surprise Taylor with a special Pet Therapy party the day
before she was discharged after nine weeks and over 20
surgeries in the hospital.

SINCE RECEIVING THE PETSMART GRANT IN NOVEMBER 2017,
the program has expanded and been able to accomplish the following:

Onboarded 39 new teams Implemented a new Expanded visits to satellite
into the program scheduling software to locations, Regional Care
connect all locations and Centers and community
make the process more
hospitals
streamlined

— 29 — ORLANDOHEALTHFOUNDATION.COM

TRIBUTE GIFTS | August 1, 2019 - October 31, 2019

An ideal way to celebrate the life of someone special is through a gift in their name. Not only does your gift honor

the individual, it also enables Orlando Health to carry on life-saving care for others.

Tribute for Wayne Adkinson Mrs. Angela Gustafson Tribute for Rafaela Martinez
Mr. K. O. Regenberg Mrs. Ashley Handy Ms. Lisa M. Hernandez
Ms. Brenda L. Hopkins
Tribute for John L. Apodaca Mr. John F Johnston Tribute for Rita McSweeney
Mrs. Lucille C. Apodaca Ms. Linda J. Masters Mr. David Soares
Mrs. Amy Mauser
Tribute(s) for William F. Boehm Mrs. Debbi Pegel Tribute for Marie E. Metz
Mrs. Barbara Boehm Ms. Janet Saunders Ms. Lisa M. Hernandez
Mr. and Mrs. Charles C. Craig Casselberry Veterans,
Mr. Herbert Muther Tribute for Robert Mike
Susan Giberson Mr. and Mrs. Thomas Pulsifer
Tribute(s) for Carnell B. Bozard Dr. and Mrs. David J. Vaughan Jr.
Ms. Karen A. Clark Ms. Angela Zimmerman Tribute(s) for Christopher L. Miller
Florida Baptist Foundation Tribute(s) for Yvonne G. Fox Mr. and Mrs. Richard T. Hurt
Mr. and Mrs. Robert L. Saunders III Mrs. Mary J. Bowen Mr. and Mrs. J. Dan Johnson Jr.
Mr. and Mrs. Michael G. Schwarz Mr. and Mrs. Robert A. Cairns Mr. and Mrs. J. Dan Johnson
Dr. Scott D. Greenwood and Dr. Mr. and Mrs. George Rivera
Tribute for Fred R. Butler Pamela G. Freeman
Ms. Sonya L. Butler The Lee Foundation Tribute for Patricia A. Miller
Mr. and Mrs. Richard Lee Ms. Margaret Rodda
Tribute(s) for Donna Carroll Mr. and Mrs. Richard T. Lee
Mrs. Jennifer A. Carroll Tribute for Bonnie G. Gargus Tribute(s) for Donald D. Minervino
Mrs. Mary C. Hernandez Mr. and Mrs. Kevin Lett Mr. Cedric Baker
Ms. Heidi M. Richard Tribute for Bonnie Hill Mr. Michael Campbell
Ms. Allie Squeglia Ms. Miriam L. Bonilla Ms. Lisa McCauley
Tribute for Roland M. Lee Mr. Frank McManus
Tribute for Virginia A. Crust Mr. and Mrs. Thomas Pulsifer Mr. James Pasquinelli
Beatriz Duvall Mrs. Virginia Varley
Ms. Sandra J. Vassel
Tribute for David J. Davenport Mr. Christopher Wyble
Mr. and Mrs. Peter F. Fox

Tribute for Mark A. Deter Tribute(s) for Elaine J. Levine Tribute for Allison M. Morris
Winona Community Foundation Mrs. Elaine J. Levine Mrs. Patricia M. Wilkowski
Mr. and Mrs. Harry Levine

Tribute(s) for Marlie K. Dodson Tribute(s) for Michael S. Loreth Tribute for Adeline Ordman
Mr. and Mrs. Robert C. Agnew Mrs. Susanna Cerni-Price Dr. Sheila Scott
Ms. Sarah Dodson Ms. Jayne Dempsey
Ms. Jeana Jones Tribute for Charles F. Pavey
Tribute for Jaime Ernesto Mrs. Deanne Juracek Mrs. Nancy L. Pavey
J & R Precision Drilling, Inc. Mr. Michael J. Kross
Mrs. Caroline Lilburn Tribute for Umberto F. Potocco
Tribute for L. B. Fondren Mrs. Dorothy K. Loreth Ms. Lynn A. Payer
Ms. Doreen M. Maciarz Mr. Ted Lutton
Douglas G. Meuser, MD Tribute for Madison G. Redditt
Tribute(s) for Ella J. Forrest Mrs. Lynn Olberding Ms. Isobel Carroll
Mrs. and Mr. Geraldine A. Adkins Ms. Lori Pickens
Mr. and Mrs. James C. Adkins Mrs. Lori Schuller Tribute(s) for Lilianna Russi
Ms. Milena Chioibasu Ms. Brittney Baez
Mr. Donald Geissler Mrs. Brandi Cepeda
Mrs. Kathy Guzman

Please consider giving a lifesaving gift today! You may call us at (321) 841-5194, send a check
in the envelope enclosed or make a secure online gift at OrlandoHealth.com/Give.

2019 GRATITUDE REPORT — 30 —

Ms. Krystal Harmon Orlando Health Foundation Boards
Mrs. Melissa L. Hunsaker
Ms. Sheila Leahy Orlando Health Foundation
Ms. Penny K. Mander
Ms. Sarah Marland Richard T. McCree, Sr., Chairman
Ms. Sally A. Milton Bill Dillard, Vice Chair
Ms. Angie M. Zelaya Scott Weisz, Secretary
Tribute for Angolo Slagter Jim Phillips, Treasurer
J & R Precision Drilling, Inc. M. Kathryn Garrett, MD, Immediate Past Chairman
Tribute for Anna M. Snyder Helen Leon, Appointee
Ms. Nicole B. Snyder Annette Ford, Appointee
Tribute for Richard R. Swann Brock Kelsey, Chairman, Orlando Health Children’s Foundation
Mr. and Mrs. Thomas Pulsifer David Strong, President & CEO, Orlando Health
Tribute for Sarah C. Szafranski Jamal Hakim, MD, Chief Operating Officer, Orlando Health
Ponte Health John W. Bozard, President, Orlando Health Foundation
Tribute(s) for Chelsey J. Taylor
Broward Bonsai Society, Inc. Jess Bailes Richard T. Hurt
Lighthouse Bonsai Society Simon T. Bailey Kathy Johnson
Tribute(s) for Thomas C. Thrams Sudhir Bhaskar, MD Joanne Kostantinidis
Ms. Margaret de Salme Brian Bowen Justin Melnick
Mr. and Mrs. Ralph R. Delozier Brad Busbin Megan Morris
Mr. and Mrs. John L. Gilroy Helen Cairns Diane O’Dell
Ms. Kathy Richardson Scott Cathcart Bert Pearsall
Mrs. Susan L. Thrams James P. Caruso William E. Perry
Mr. Tom Thrams Kenneth M. Clayton Cynthia C. Perry
Mr. Tommy D. Widmer Phil Easterling Philip W. Rich
Tribute for Tina T. Trout Jennifer Englert Dean Sider, MD
Lighthouse Bonsai Society Peter Fox Ralph Veerman
Kathy Gilchrist Andy Warden
Kerry L. Griffis Bryce West

Orlando Health Children’s Foundation

Brock Kelsey, Chairman
Adam Goldstein, Vice Chair
Scott Weisz, Immediate Past Chair
Richard McCree, Chairman, Orlando Health Foundation Board
John W. Bozard, President, Orlando Health Foundation

Rob Andrews Erik Melville
Regine Bonneau Randy Mixon
Avani Desai Chris Pashley
Anthony Frogameni Julie Petrakis
Matthew Gable Jorge Ramirez, MD
*Bill Gillaspie Matthew Rearden
Michael Gurian, MD Heath Ritenour
Hana Hakim Sean Roberts
Melvin Haught Ramon Ruiz, MD
Jose Herrera-Soto, MD Abdullah Tharoo
Helen Leon Jared Wolovnick
Paul Manos

*Honorary Member

Orlando Health Foundation Non-Profit
3160 Southgate Commerce Blvd., Suite 50 Organization
Orlando, FL 32806 U.S. Postage

PAID
Permit No. 3299
Orlando, Florida

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hospitals provide 95 percent of all vital but secure and simple. You can designate your gift
often unprofitable health services? As Central
Florida’s only community-owned hospital, to a number of areas or programs.
Orlando Health reinvests all available revenues Go to:
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interests lie in placing patients before profits, Make a credit card or check donation by mail
and community needs before returns. to support Orlando Health at:
Only through the financial investment of Orlando Health Foundation
committed donors can Orlando Health continue
to provide excellent, leading-edge medical care 3160 Southgate Commerce Blvd., Suite 50
in a warm and healing environment. We hope Orlando, FL 32806
you will join us in helping to secure a legacy of
excellent medical care for our community. Make a donation by phone by
giving us a call at:
(321) 841-5194

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call our toll-free line at 1.855.678.6889 or e-mail [email protected].