Orlando Health Aesthetic and Reconstructive Surgery Institute At Orlando Health Aesthetic and Reconstructive Surgery Institute, a wide variety and volume of procedures performed by a fellowshiptrained team of surgeons set us apart as experts in the field. Our surgeons’ extensive experience and expertise span a wide range of surgical care, with specialization in the complex reconstruction of oncological and traumatic defects in adults and pediatric patients with expertise in microvascular reconstruction, including vascularized lymph node transfer for lymphedema and neurotized DIEP flap procedures. The institute also offers a full complement of restorative plastic surgery and aesthetic procedures. Committed to staying at the forefront of care, our surgeons actively participate in clinical research to further ensure the institute offers the latest, most advanced aesthetic and reconstructive surgery treatments available. No matter the need, our passion lies in restoring confidence and quality of life through rebuilding and refinement, putting the patient in the center of everything we do. Orlando Health Colon and Rectal Institute Orlando Health Colon and Rectal Institute specializes in the care of those with conditions affecting the colon, small bowel, rectum and anus. Understanding the impact these disorders can have on a person’s daily and overall quality of life, our team is committed to providing expert, compassionate and personalized care. A group of highly skilled physicians lead a team specializing in the diagnosis, treatment and management of a full spectrum of colorectal disorders. Advanced technologies offer effective options for the best possible outcomes. As part of a focus on colorectal cancer, our multidisciplinary approach to care includes working together with specialists at Orlando Health Cancer Institute, which has earned National Accreditation Program for Rectal Cancer recognition for high-quality rectal cancer care. In addition to highly sought-after clinical care, the institute’s robust research program allows our physicians to actively participate in initiatives that help to advance care for colorectal disorders. Orlando Health Weight Loss and Bariatric Surgery Institute The Orlando Health Weight Loss and Bariatric Surgery Institute offers a comprehensive program that allows patients to achieve life-changing and lifelong weight loss, particularly when more traditional efforts have not produced the desired results. While an effective plan will always include lifestyle and dietary changes, there are times when those changes alone are not enough. In those cases, bariatric surgery or weight-loss medications can be a preferred treatment choice. Our compassionate team works with each patient to build a customized treatment plan based on their individual weight-loss goals and their body’s ability to meet those goals. The institute team of physicians, nurses, registered dietitians, patient-family counselors and other specialized medical professionals care for and support patients through every step of the weight-loss journey. Board-certified surgeons are expertly skilled in performing both endoscopic and robotic minimally invasive procedures for successful, long-term results. They also specialize in revisions and conversions for those you did not achieve lasting weight loss or experienced complications following a previous bariatric procedure. Obesity medications also can be an effective option for those who have not been able to reach their weight loss goals through diet, exercise and lifestyle modifications. While different medications work differently, they help by suppressing appetite and reducing the body’s ability to absorb fat. Orlando Health’s bariatric program is accredited as a Comprehensive Center for adult and adolescent care under the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP®), further ensuring a program that provides safe, high-quality patient care. COMPREHENSIVE OVERVIEW 2024 51
Orlando Health Emergency Room – Waterford Lakes Opens Spring 2025 Orlando Health Lake Mary Hospital Opens Winter 2025 Orlando Health Women’s Pavilion – Institute Square Opens Summer 2025 Orlando Health Medical Pavilion – Institute Square Opens Summer 2025 Orlando Health Emergency Room – Longwood Opens Spring 2025 Orlando Health Behavioral Health Hospital Opens Spring 2025 Looking Ahead: Under Construction 52 O R L A N D O H E A LT H
In Planning and Development Orlando Health Wiregrass Ranch Hospital Opens Spring 2026 Orlando Health Lakeland Highlands Hospital Opens Summer 2026 Orlando Health Children’s Pavilion Opens 2026 Doctors’ Center Hospital Orlando Health – San Fernando de la Carolina Bed Expansion/Medical Tower Orlando Health Emergency Room – Lutz Opens Summer 2025 Orlando Health Emergency Room – North Lakeland Opens Summer 2025 Doctors’ Center Hospital Orlando Health – Dorado Medical Pavilion Orlando Health Emergency Room – Eustis Opens 2025 Additional Locations Coming Soon: • Wildwood • Winter Park In Planning and Development Orlando Health Emergency Room – Lutz Opens Summer 2025 COMPREHENSIVE OVERVIEW 2024 53
Urgent Care With convenient locations, CareSpot Urgent Care – Orlando Health and Florida Medical Clinic Orlando Health Urgent Care provide access to same-day treatment — including evenings and weekends — for walk-ins or by appointment, with online scheduling options. Additional Services • Altamonte Springs • Brandon • Carrollwood • Dade City • Downtown Orlando • East Orlando • Lake Mary • Land O’Lakes • North Tampa • Ocoee • Osceola • Spring Lake (Dr. Phillips area) • St. Petersburg • Summerport • Wesley Chapel • Winter Park • Zephyrhills • Altamonte Springs • Apopka • Avalon Park • Clermont • East Largo • East Sand Lake • Kissimmee • Lake Mary • Lee Vista • MetroWest • Northeast St. Petersburg • St. Petersburg • Ocoee • Oviedo • South Orange (Downtown Orlando) • Wesley Chapel • Winter Springs • Zephyrhills Imaging Centers Along with hospital-based outpatient imaging locations, Orlando Health and Florida Medical Clinic Orlando Health offer convenient outpatient imaging services. Services include MRI, CT, PET, X-ray, digital 2D and 3D mammography and more. Imaging centers are currently located in the following areas: Laboratory Services Orlando Health LabWorks and Florida Medical Clinic Orlando Health provide scheduled and walk-in appointments for adult and pediatric patients, with no facility fee. • Brandon • Carrollwood • Dade City • Downtown Orlando • Horizon West • Lake Mary • Land O’Lakes • New Tampa • North Tampa • Osceola • Oviedo • Randal Park • Spring Lake (Dr. Phillips area) • Summerport • Wesley Chapel • Winter Park • Zephyrhills 54
Orlando Health Scripts Our Scripts pharmacies offer convenient access and expert service. We have several retail pharmacies located in our hospitals and medical facilities throughout Central Florida to fill all our patients’ prescription needs. Orlando Health Scripts provides comprehensive, quality pharmacy care for all patients admitted to an Orlando Health hospital for the duration of their hospital stay. Our pharmacists work closely with each patient’s doctor(s) to ensure the safest and most effective use of medicines to achieve the best possible outcomes. Patients may also opt in to participate in the Meds to Beds Program, in which an Orlando Health Scripts pharmacy team member will deliver any prescribed discharge medications directly to the bedside before a patient leaves the hospital. Meds to Beds Benefits • Continuity of care • Convenience of having medication in hand before leaving the hospital • Pharmacist able to work with a patient’s doctor(s) to problem-solve any medication availability or cost concerns • Private, personalized medication counseling from a pharmacist • Covered by most commercial and government insurance plans Orlando Health MyChart Orlando Health is experiencing an exciting phase in delivering on a promise to provide the best care for everyone it serves. Staying connected to health has never been easier. The Orlando Health MyChart Patient Portal allows for easy, secure access to health information. Patients can communicate with their doctor, manage appointments, access test results, request prescription refills and pay bills. Patients can use their phone, tablet or computer to access all of their Orlando Health information through this secure online patient portal. Communicate with medical providers Manage appointments View and pay bills Check test results Request prescription refills Get to know hospital care team 55
Awards and Recognitions Orlando Health Orlando Regional Medical Center (ORMC) Orlando Health Dr. P. Phillips Hospital | Orlando Health South Seminole Hospital 2024 Becker’s Hospital Review Top Oncology Hospital Orlando Health – Health Central Hospital Orlando Health Bayfront Hospital Orlando Health South Lake 56 O R L A N D O H E A LT H
2023 PEOPLE Companies that Care® Forbes 2023 America’s Best-in-State Employers GOLD ® GET WITH THE GUIDELINES 2022 AFIB Orlando Health South Lake Hospital Orlando Health Winnie Palmer Hospital for Women Orlando Health Arnold Palmer Hospital for Children and Babies Nancy Brown Chief Executive Officer American Heart Association Michelle A. Albert, MD, MPH, FACC, FAHA President American Heart Association The American Heart Association recognizes this hospital for its continued success in using the Get With The Guidelines® program. Thank you for applying the most up-to-date evidence-based treatment guidelines to improve patient care and outcomes in the community you serve.* The American Heart Association proudly recognizes *For more information, please visit Heart.org/GWTGQualityAwards. Get With The Guidelines® - Heart Failure SILVER with Target: Type 2 Diabetes Honor Roll Orlando Health South Seminole Hospital Longwood, FL Achievement Award Hospital Orlando Health South Lake Orlando Health Arnold Palmer Orlando Health ORMC | Orlando Health South Seminole Orlando Health Winnie Palmer 2024 Becker’s Hospital Review Top Heart Program Orlando Health South Seminole Orlando Health St. Cloud Hospital Orlando Health – Health Central Orlando Health ORMC | Orlando Health Dr. P. Phillips 2024 Becker’s Hospital Review 150 Top Places to Work in Healthcare COMPREHENSIVE OVERVIEW 2024 57
Orlando Health Sports Partnerships Professional • Orlando City SC | Orlando Pride • Arnold Palmer Invitational presented by Mastercard • Orlando Ballet • Tampa Bay Rays • Tampa Bay Rowdies • Firestone Grand Prix – St. Petersburg • USA Track and Field College • University of Central Florida • Eastern Florida State College • Seminole State College • Rollins College • Full Sail Community • XL Soccer World (Winter Park and Lake Nona) • Greater Orlando Sports Commission • Special Olympics Florida • Fort DeSoto Triathlon Trilogy – Integrity Multisports • Topgolf (Orlando, Lake Mary, St. Petersburg, Tampa) Orlando Health recognizes the health advantages to staying active, and that usually begins at an early age. Through community relationships in sports and athletics, Orlando Health Sports Partnerships develops strong relationships with youth, high school, college and professional athletic programs. These relationships are built to ensure athletes of all ages and abilities have the medical care they need to prevent injuries and maximize their athletic potential. And, in the event of an injury, Orlando Health is there to get them active again. Our sports medicine physicians perform sports physicals, offer game-day care, and provide treatment for orthopedic injuries. Other Orlando Health providers offer additional care to athletes when necessary. Orlando Health is the healthcare provider for more than 30 sports partners in the region. Our physicians, athletic trainers, performance health experts and physical therapists create platforms to connect athletes to next-level care in sports medicine. These partnerships live out in the community through events, inside the walls of world-renowned sports stadiums and on the sidelines at local schools and community sports events. Every athlete, every patient, is connected through Orlando Health Sports Partnerships to an elite level of care. 58 O R L A N D O H E A LT H
Community Benefit Financials* $173,058,776 Charity Care Charity care is the total cost of services incurred by Orlando Health to provide medical services to those patients who have demonstrated their inability to pay. Charity care does not include bad debt. + $74,196,660 Community Benefit Programs and Services + $267,071,618 MEDICAID and other Means-Tested Programs Shortfalls** = $514,327,054 Total Community Benefit + $176,207,897 MEDICARE Shortfalls** + $159,785,377 Bad Debt Bad debt is the total cost of services incurred by Orlando Health for services provided to patients who have not paid their bills and who have not demonstrated their inability to pay. + $1,407,683 Community-Building Activities Community-building activities include programs that address the root causes of health problems, such as poverty, homelessness and environmental problems. + $432,763,000 Capitol Investment*** Investments to increase overall access to improve the health and the quality of life of the individuals and communities we serve. Total Community Impact**** $1,284,491,012 *Based on: A Guide for Planning & Reporting Community Benefit, Catholic Health Association (CHA) of the United States, 2022 edition. **Medicare, Medicaid and other means-tested programs pay Orlando Health less than it costs the organization to provide care to its Medicare, Medicaid and other means-tested programs patients. The amounts shown are the actual costs to provide these services above reimbursement. ***Capitol Investments are not classified as community benefit by the IRS. **** This report is a summary of Orlando Health’s federal filings and additional investments that improve overall access to the communities we serve. Official Healthcare and Wellness Partner of Brightline Orlando Notable Partnerships Official Health and Wellness Partner of Visit Orlando COMPREHENSIVE OVERVIEW 2024 59
Connect With Us Orlando Health’s dedicated team of professionals deliver consistent messaging across the organization’s broad digital media network, connecting with consumers in the places they look for healthcare information and in a way that is easy to access the trusted care they have come to expect from us. Using the six most-popular social media platforms, Orlando Health connects with an audience of more than 350,000 consumers who follow the healthcare system’s 30+ branded channels where we are able to reach different audiences with strategically tailored messaging. Many of our social media posts link consumers to the robust OrlandoHealth.com website. Focused on ease-of-use, the website drives over 22 million page views yearly. Healthcare consumers can easily find what they need, with dedicated pages covering the system’s network of facilities and services, a “find a doctor” section that provides detailed practice information about our network of providers, and a “content hub” that features advice articles written by Orlando Health experts as well as news about our growing system of care. Orlando Health MyChart® lets patients safely and easily connect with and manage their personal health information through a personal online patient portal where they can schedule and track appointments, check test results, request prescription refills, message their providers, and view and pay bills. MyChart also helps hospital patients navigate their stay by keeping track of their daily schedule, care team, procedure results and physician notes. Whatever the touch point, Orlando Health digital media communications help to keep our patients and community informed and engaged. 60 O R L A N D O H E A LT H
MyChart Call Center Facebook X YouTube LinkedIn Pinterest Instagram TikTok OrlandoHealth.com 61
Orlando Health Foundation The Orlando Health Foundation is committed to partnering with caring individuals, foundations and organizations to raise crucial funds for Orlando Health. These critical services include the only Level I (the highest level) Trauma Center in Central Florida, the only Level III (the highest level) Neonatal Intensive Care Unit in Central Florida, and a comprehensive cancer program recognized for clinical excellence as the designated Orlando Health Cancer Institute. Born 40 years ago from the community’s need for comprehensive medical care for children and women, the Orlando Health Foundation helped to establish Central Florida’s first free-standing children’s and only women’s hospitals – Orlando Health Arnold Palmer Hospital for Children and Orlando Health Winnie Palmer Hospital for Women and Babies. Much has changed in Central Florida, but our community’s need for quality healthcare remains. Today, the foundation remains committed to supporting the community by helping to sustain the patient care services at Orlando Health that save and improve the lives of thousands of Central Florida residents and visitors every year. 62
Corporate Senior Leadership David Strong President and Chief Executive Officer Mildred Beam Senior Vice President, Chief Legal Strategist Steve Burriss Chief Operating Officer Leslie Flake Chief Financial Officer Karen Frenier, RN Senior Vice President, Human Resources and Chief Nurse Executive Jamal Hakim, MD Chief Physician Officer R. Erick Hawkins Chief Administrative Officer David F. Huddleson Chief Compliance and Ethics Officer Ryan Zika General Counsel Hospital Leadership Maggie Bonko Vice President, Orlando Health President, Orlando Health Horizon West Hospital Carlos Carrasco Senior Vice President, Orlando Health President, Orlando Health Jewett Orthopedic Institute Philip Koovakada Senior Vice President, Orlando Health South Central Region President, Orlando Health - Health Central Hospital Shawn Molsberger Senior Vice President, Orlando Health Northeast Region President, Orlando Health South Seminole Hospital John Moore Senior Vice President, Orlando Health West Region President, Orlando Health Bayfront Hospital Kelly Nierstedt Senior Vice President, Orlando Health President, Orlando Health Orlando Regional Medical Center Annette Seabrook Vice President, Orlando Health President, Orlando Health Advanced Rehabilitation Institute Lance Sewell Senior Vice President, Orlando Health North Central Region President, Orlando Health South Lake Hospital Thibaut van Marcke Senior Vice President, Orlando Health Southeast Region President, Orlando Health Dr. P. Phillips Hospital Brian Wetzel Vice President, Orlando Health President, Orlando Health St. Cloud Hospital Justin Williams Senior Vice President, Orlando Health President, Orlando Health Arnold Palmer Hospital for Children Suzanne Worthington Senior Vice President, Orlando Health President, Orlando Health Winnie Palmer Hospital for Women and Babies Orlando Health, Inc. Leadership Corporate Leadership John Bozard Senior Vice President, Orlando Health President, Orlando Health Foundation Joe Delatorre Chief Executive Officer, Florida Medical Clinic Orlando Health Cary J. D’Ortona Senior Vice President, Orlando Health President, Orlando Health Medical Group Andy Gardiner Senior Vice President, External Affairs and Community Relations Novlet Mattis Senior Vice President, Chief Digital and Information Officer John Miller Senior Vice President, Finance Michele T. Napier Senior Vice President, Revenue Management Chief Revenue Officer Greg Ohe Senior Vice President, Ambulatory Services George Ralls, MD Senior Vice President Chief Medical Officer Andrew J. Snyder Senior Vice President, Marketing and Communications Matt Taylor Senior Vice President, Asset Strategy Joe Williams Senior Vice President, Strategic Planning COMPREHENSIVE OVERVIEW 2024 63
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