Orlando Health Team Member Magazine (Winter 2020)

WINTER
2020

The Orlando Health Team Member Magazine

2019Meet the Orlando Health GROW NURTURE A
CULTURE OF
SERVICE AWARD Your Career With Well-Being
Orlando Health
RECIPIENTS

Grateful For Your Feedback In December, the 2019 Orlando Health Service
Awards Banquet was held at the Orlando World
You Help Us Center Marriott. The annual banquet honored
Become the Best over 3,000 team members who celebrated a
Orlando Health milestone anniversary in 2019.

Orlando Health is grateful for all (Left to right)
that you do to change our customers’
lives for the better. Your feedback is a Alexis Lucca
driving force, guiding us on our Orlando Senior Product Analyst
Health Way. Please remember, what we’re building, and IT Clinical Products
what we’re building for years to come, is based on your Orlando Health
feedback. So please, keep it coming. Celebrating 15 years of service

I want each of you to know that your career is important to us, and I Percival Riley
genuinely mean that. When I reflect on my career, when I started as a Group Leader, Linen Distribution
registered nurse, I knew early on I had the desire to learn and grow in my Laundry Department
career. That desire led me to pursue my BSN and then my MBA. It was Orlando Health
possible because I, too, had an employer – Orlando Health – who fostered Celebrating 20 years of service
the importance of career growth. My career journey steered me into a nurse
leadership position, then as a hospital president and now into my current Helen Galloway
role as Vice President and Chief Human Resources Officer. Development Manager
Our enhanced tuition reimbursement benefits and student loan repayment Orlando Health Foundation
assistance program can help you on your career journey, too. And the Orlando Health
Orlando Health Career Development Team offers resources that can help you Celebrating over 50 years of service
uncover opportunities for life-long learning. Remember, ask questions, seek
opportunities, say yes to challenges and be flexible with your career path – Wendi Stewart, MSN, RNC, CANM
even if it takes you out of your comfort zone. Clinical Assistant Nurse Manager
Labor and Delivery
Sincerely, Orlando Health South Lake Hospital
Celebrating 20 years of service
Karen Frenier, MBA, BSN RN, NEA-BC
Vice President, Chief Human Resources Officer Brett Wiggins
Surgical Group Leader
Orlando Health South Seminole Hospital
Celebrating 20 years of service

Gina Stenger, MA
Medical Assistant
Family Practice, Oviedo
Orlando Health Physician Associates
Celebrating 10 years of service

Tara Mahramus Hunt, MSN, APRN-CNS, CCRN, CCNS
Clinical Nurse Specialist
Advance Practice and Research
CCU and MSICU
Orlando Health Orlando Regional Medical Center
Celebrating 15 years of service

Taylor Harmon, RHIA
Director of Medical Records
Health Information Services
Health Central Park
Celebrating 5 years of service

James Rodriguez
Nursing Assistant II
Neonatal Support
Orlando Health Winnie Palmer Hospital for Women & Babies
Celebrating over 25 years of service

Nikita Shah, MD
Hematology and Oncology
Orlando Health UF Health Cancer Center
Celebrating 20 years of service

Kimberly Casey, BSN, RN
Cardiac Rehabilitation
Orlando Health Heart Institute
Celebrating 15 years of service

Anthony Suarez
Security Captain
Orlando Health Arnold Palmer Hospital for Children
Celebrating 25 years of service

Kerry Montfort, BSN, RN, RNC-LRN
Alexander Center for Neonatology Level II
Orlando Health Winnie Palmer Hospital for Women & Babies
Celebrating 15 years of service

Peter Shehata
Systems Analyst
ELLiE Project
Orlando Health
Celebrating 5 years of service

David Strong
President and CEO
Orlando Health

THE ORLANDO HEALTH WAY

HOW ORLANDO HEALTH IS WORKING TO ASSURE, ENGAGE
AND UNITE TO BUILD BETTER RELATIONSHIPS WITH PATIENTS

Several years ago, Orlando Health Chief Operating Officer
Jamal Hakim, MD, sent an email that would launch a
new chapter for Orlando Health. That email detailed a
customer service experience Hakim had with his son
when purchasing hockey socks. Ultimately, the story
highlighted how Orlando Health needed to dig
deeper, think differently and reimagine how to
engage with patients.
As a result, Orlando Health has embarked on a journey
to create more meaningful relationships with patients
— an approach called the Orlando Health Way.
“The Orlando Health Way is about creating deeper,
more personal relationships with our patients,” says
Ken Kozielski, Vice President, Customer Experience at
Orlando Health. “We want to assure patients that we
have their best interest in mind and that we not only
care for them physically — we also care about their
social and emotional needs.

Bringing the Orlando
Health Way to Life

The Orlando Health Way Kozielski explains that these themes guide every Team members
has three key themes: strategic decision at Orlando Health, including
growth and financial decisions. These ideas also are encouraged to share
1 ASSURE – We remove fear from help redefine every team member's role, regardless experiences that best
patients and provide assurance. of job title or department as “I build relationships.” represent the core themes
of the Orlando Health Way:
2 ENGAGE – We extend our Team members may also see some new pilot assure, engage and unite.
relationship with patients beyond programs focused around these themes, such as new
a transaction and into a lifelong badge extenders that highlight the team member’s You can share these moments
continuum of care. We engage passion or interest (such as “I love music”). The on social media by using
in deeper personal relationships. heart failure team is also piloting a new program the hashtags:
where they schedule all follow-up appointments
3 UNITE – We come together as prior to discharge to help provide peace of mind, • #IRemoveFear
one team to focus on caring for keep patients engaged and improve outcomes. • #IBuildRelationshipships
and about our patients. • #OneTeam
“The Orlando Health Way is more than just
If you have ideas or
memorizing lines and behaviors,” KOZIELSKI SAYS. feedback on how Orlando
“We want everything we do to confirm for our patients Health can better exemplify
the Orlando Health Way,
that we're here for them and are genuinely concerned please email
about their lives. [email protected].

”Orlando Health Total You 1

firstMAKING impression!

A GREAT

How Orlando Health Onboarding Is
Helping New Team Members Start
Their Role on the Right Foot

When you meet someone for the first time, you have
less than a minute to make a good impression —
and that first impression can last a lifetime.

Orlando Health Talent day of boring lectures. Along Showcasing Orlando also comes from the new hires
with lively hosts, the day also Health Culture themselves — at the end of every
Development Consultant includes engaging activities, like the orientation, they are asked to
Christian Perez understands this Orlando Health Way board game. While the first day needs are fill out an evaluation describing
completely, which is why he and a crucial component to new their experience and ideas for
his colleagues spend every ounce The eight-hour orientation session hire orientation, Perez says it’s improvement. Perez and his team
of energy they have ensuring that covers a wide range of information also important to highlight take those suggestions to heart,
Orlando Health makes a good — from learning about the history Orlando Health’s unique culture and make necessary changes
first impression on its new hires. and mission of Orlando Health with various presentations of to enhance the team members'
“The first impression is the — to fire safety and infection our organization, including a experience at orientation.
last impression,” says Perez, prevention. Perez says they warm welcome by our executive “We want to ensure we’re
who coordinates orientation also make sure to address team leadership team. creating a positive experience for
alongside Talent Development members’ “first day needs,” such as “All the executives here are them,” Perez says. “Ultimately,
Consultant Linette Laureano. parking, benefits and paychecks. very down to earth, which is we hope to find ways to make
“We want to make sure they have something I think is unique them feel more comfortable and
a positive first impression with the “We want to make sure to Orlando Health,” Perez welcome at Orlando Health.”
organization and that they know says. “It’s important that we
they made the right decision that the new hires can show that to our new team ONBOARDING
coming to Orlando Health.” come to us if they have a members.” BY THE NUMBERS
question, and if we don’t
Bringing Energy and have the answer we can Collaboration and IN FY 2019,
Enthusiasm to the First Day Communication
help them find it.” 6,996H I R E D
Every week, a group of team Much of the success
members begins their journey —CHRISTIAN PEREZ around orientation relies new team members
with Orlando Health at new hire on collaboration and
orientation. And every week, “They should not only know communication with hiring 4,574 2,422
Perez and Laureano make sure what the next steps are but managers. To ensure new hires were were
they bring plenty of enthusiasm also feel comfortable about have a seamless transition external internal
to the group.That energy is often a those next steps.” into day two, it’s critical that hires hires
welcome surprise to many of the managers and supervisors (promotions
new hires, who may expect a long communicate what to do and or transfers)
where to go after orientation.
The spirit of collaboration

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CAREER

BUILDING OUR TUITION

EXPERTISE IN REIMBURSEMENT
PATIENT CARE
Orlando Health’s New BSN Requirement IS HERE TO HELP
Aims to Improve Patient Outcomes and
Help Our Team Members Grow. We understand that taking on a new
degree program can be overwhelming
Orlando Health is taking a new step in our mission of bringing optimal — especially when looking at the tuition
health and well-being to our patients and community. Starting in 2020, bills. That’s why we’re launching the
Orlando Health will require a bachelor’s of science degree in nursing (BSN) BSN requirement alongside a revamped
for all new nurses and any current nurses who transfer to a new position. tuition reimbursement program for
Orlando Health team members.
“ Research has shown that health systems with a higher
proportion of nurses with bachelor’s degrees (BSNs) or higher $5k PER
have better patient quality and safety outcomes,”—HEATHER AKERS CALENDAR
Corporate Director, Talent YEAR FOR
Development at Orlando Health. FULL-TIME $2.5k PER
“At the same time, we want to make it as easy as possible for CALENDAR
our team members to achieve their education goals, whether it’s TEAM MEMBERS YEAR FOR
completing a BSN or another degree,” Akers adds.
PART-TIME TEAM MEMBERS
BSN Program Requirements
The tuition reimbursement program,
which will be facilitated through EdAssist
Solutions™, does not have a set payback
period. If you enroll, you can use the
reimbursement for tuition, books,
registration fees or lab fees.

The new BSN Team members who clinical rotations within Taking Steps to
requirement will apply need to complete the an Orlando Health Provide Better Care
to nurses who are: BSN requirement must facility or physician
do so within three years practice. Orlando More than 10 years ago, Orlando Health’s
• New hires of starting their new Health is affiliated with nursing leadership committed to having
• Transferring to another position. Any nurses a variety of schools 80 percent of nurses with BSNs by 2020.
who want to stay in their and programs in The current percentage of Orlando Health
department or unit current position will not Florida and across the nurses with BSNs is 64 percent.
• Changing to a pool need to complete the country that provide
BSN program. both online and With this new requirement, Orlando Health
position or from a pool traditional classroom is taking steps to reach this goal and
position to a full-time or Students must choose a learning formats. provide better care for our patients
part-time position school with an affiliation and community.
with Orlando Health —
this will allow you to do “We are committed to promoting lifelong
learning in our nursing workforce to support
our commitment to achieve exemplary
patient outcomes and drive professional
growth,” says Karen Frenier, MBA, BSN,
RN, Vice President, Chief Human Resource
Officer. “This new BSN requirement is part
of our mission to provide team members
opportunities for life-long learning.”

For more information about the BSN requirement or tuition reimbursement program, please contact EdAssist at (833) 890-3226,
visit orlandohealth.edassist.com or call the HR Solutions Center at (321) 841-8623.

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Orlando Health Total You CAREER

GROW
“We truly want Orlando Health to be the best
Whether you’re looking for a new
place to work, and we want our team members
challenge or just want to explore to have a meaningful career here.” “We take a
different career options, the Orlando concierge approach to career development, and
Health Career Development Team is we hope to support our team members in finding
ready to help you through every a job where their passion and purpose meet.”
step of your professional journey.
—SARAH STUART
The Career Development Team provides ORLANDO HEALTH
career path guidance and programming CAREER DEVELOPMENT MANAGER
for team members at all levels and job
titles. Some of the offerings include: On-Site Career Consulting

• On-site career consulting Members of the Career Development Team
make monthly visits to all Orlando Health sites
• Professional development to provide in-person career consulting. During
events and panels these one-on-one meetings, you can discuss:

• Book clubs • Ways to develop your career or a
new career path
• Career workshops
• New job opportunities at Orlando
Health for which you may be eligible

• Resume tips and best practices

• Questions about the status of
your internal job application

If you would like to learn more about career development opportunities or sign up for any career development events, workshops, book

4 Orlando Health Total You
CAREER

YOUR CAREER WITH CAREER
ORLANDO HEALTH
BOOKD E V E L O P M E N T

CLUB

Professional Development Events Each year, the Career
Development Team partners with
If you’re looking to engage with fellow team members and an executive sponsor to choose
Orlando Health leadership, the Career Development Team puts
together quarterly events that help facilitate discussion around a book. In 2019, the Career
professional development. These gatherings include mentorship Development Team partnered
events, leadership panels and networking opportunities.
The Career Development Team organizes an annual book club with Orlando Health
that allows team members from across Orlando Health to CFO Bernadette Spong on
engage in meaningful, career-focused discussions with Orlando Brené Brown’s Dare to Lead.
Health colleagues and leadership.
After choosing the book, the team
Career Workshops then organizes group discussions
at various Orlando Health sites.
Orlando Health’s Career Development Team also puts on
a variety of career workshops, including events focused on In addition to discussion, each
interview skills and resume writing. book club event also includes
Each workshop includes a short presentation about best time for networking. Keep an
practices, followed by group or one-on-one discussions.
Team members also have an opportunity to meet individually eye on SWIFT for 2020
with Orlando Health career consultants and talk through book club opportunities.
any questions they may have about interviews, resumes or
the job application process. “The book discussions are an opportunity

T If you can’t make one of the on-site to build relationships with our leaders
appointments, you can always schedule and to talk about how the ideas in the
I time with a career consultant at their book relate to our individual careers,” says
Heather Akers, Corporate Director, Talent
P offices in the Team Member Center. Development at Orlando Health. “Everyone
takes away something from these events,
regardless of their level in the organization.”

—HEATHER AKERS

discussions or on-site consulting, visit SWIFT for more information or call the Human Resources Solutions Center at (321) 841-8623.

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At

we foster an environment of
personal and professional growth,
and strive to provide you with the

tools and resources you need to
help plan for and manage your

career goals.

READ ON FOR SOME REAL-LIFE SUCCESS
STORIES FROM TEAM MEMBERS.

6 To learn more about career development programs at Orlando Health, including the Emerging
CAREER
Orlando Health Total You

STRIVING TO LEARN Partnering with
AND GROW Career Development

Sonia Mitchell has worn a lot of hats since she started As Mitchell thought about moving out of
her career at Orlando Health more than 18 years ago. Insurance Collections, she sought support from
Her first role was as a support representative for the Orlando Health’s Career Development Team.

Patient Accounting call center, followed by a “I took advantage of career events, like
position in Insurance Collections. leadership panels and speed mentoring, as
well as the 1:1 career counseling,” Mitchell
She stayed with Insurance Collections for many years as says. “The sessions helped give me guidance
a collector, analyst and eventually a supervisor. But Sonia on how to move my career forward and
knew she wanted to expand her horizons and learn more. allowed me to ask questions about job postings
and interview techniques.” These resources
“There are so many opportunities for helped her transition into an analytics position
within Revenue Management. Now, she serves
development at Orlando Health — I wanted as a revenue integrity clinical liaison, where
to grow here and learn more about the she works to ensure services and procedures
different areas of the organization.” are being charged appropriately.

—SONIA MITCHELL In addition to her career objectives, Orlando
Health has also helped Mitchell pursue
“I’ve always worked with great teams at Orlando Health educational goals. With help from the tuition
and it’s easy to get attached to the people and the culture.” reimbursement program, Mitchell was able to
earn a college degree.
SONIA MITCHELL
“It’s important to invest in yourself and use the
MOVING UP THE tools available at Orlando Health,” Mitchell
LEADERSHIP says. “If you want to apply for positions that
LADDER require more education than you currently
have, take the steps and make that investment.”

SHANNON MULROONEY

For Shannon Mulrooney, MSHA, RN, CNML, career Helping Develop Leaders
development at Orlando Health took the form of the
Emerging Leader Program, a six-month course designed Participation in the Emerging Leader
Program offers opportunities to enhance
to fuel personal and professional growth. leadership skills. It includes learning
sessions such as coaching and leading
“Being a part of the Emerging Leader Program teams, ownership and accountability,
encouraged me to look deeper within and and emotional intelligence and
discover traits that would help further develop leadership style.

my skills to become a successful leader.” “The program includes workshops,
assessments, group discussions and
—SHANNON MULROONEY learning activities,” says Sarah Stuart,
Manager, Career Development at
“It also helped build my confidence as I transitioned from Orlando Health. “In addition to the
a clinical assistant nurse manager to a nursing operations program content, Shannon was paired
manager.” Mulrooney, who started with Orlando Health more with a mentor who encouraged her to
than 10 years ago, serves as Nursing Operations Manager at reach outside her comfort zone.”
the Dr. P. Phillips Hospital Outpatient Infusion Center. She
also oversees nursing operations for the Vascular Access “My mentor gave me honest feedback,
which helped me grow as a leader,”
Team and the 4B Inpatient Neurology/Oncology unit. Mulrooney says. “I’m grateful for
the mentorship and the friendship I
developed from the program.”

Leader Program, visit SWIFT or call the Human Resources Solutions Center at (321) 841-8623.

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VIRTUAL
ANYTIME ANYWHERE
24/7 Access to Virtual Virtual Visit services are available 24/7, Additionally, most medications cannot
Health Care Reduces 365 days a year and in all 50 states. be refilled via the platform. Medication
Team Member Costs and These services are provided by board- refills should be handled in partnership
Enhances Convenient Care certified internal medicine and family with an ongoing relationship with a
medicine physicians. All you need is primary care physician.
Imagine for a minute that you can connect a computer, tablet or smartphone to
with a doctor anytime, anywhere — not connect with a doctor for an evaluation,
only in Central Florida, but wherever you diagnosis and treatment.
travel across the country. Well, you can However, there are limitations to what
stop imagining because that’s what Orlando can be done over the phone or by video.
Health Virtual Visit services bring to each Illnesses that require a test – like the flu
of you – and your family. or strep throat – may require in-person
testing with your primary care physician
Today, there are many ways to engage with or urgent care. Patients will often ask
your health – online coaching, app-based if they can get a refill on prescription
health trackers, Orlando Health's online medicine,” says Baker-McBride.
weight loss program, Real Appeal, and 24/7 Because of state law limitations,
Virtual Visits. And it’s just in time for the controlled substances such as pain
busy winter season that’s sure to bring the killers and muscle relaxers cannot
typical illnesses so many people experience be prescribed via the platform.
as the weather changes.

Get the Care You Need,
When You Need It

At Orlando Health, we want to empower
you to get the care you need when you
need it most.

“Getting to the doctor’s office is sometimes
not easy and that’s why we’ve designed a
convenient solution that is affordable,”
says Jonathan Baker-McBride,
Corporate Manager of Telehealth, Telecare

“& Remote Patient Monitoring.

A virtual visit is a
great solution when
you can’t other w ise
see your doctor —
nights, weekends,
when you’re out
of town or
on vacation.”

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BENEFITS

Now through April 15, there is no copay for Virtual Visits on the
Exclusive Care and Care Plus medical plan.

April 15, 2020 and beyond:

Type of Service Exclusive Care Care Plus HSA Care

Orlando Health Virtual Visit $10 $15 Deductible

Primary Care Physician $25 $30 Deductible

Care Spot Urgent Care Center $30 $40 Deductible

Urgent Care Center $60 $80 Deductible Register before
you need it.
Emergency Room $150 Deductible, Deductible
then $250 Download Orlando Health
copay Virtual Visit in the App Store,
or visit OrlandoHealth.com/
VirtualVisit

Individuals without Orlando Health medical benefits can also use Virtual Visit at $49 per visit.

These lists are WHERE SHOULD YOU GO
not all-inclusive.
Always rely on your FOR CARE?
best judgement to
determine if you need
emergency care.

VIRTUAL VISIT PRIMARY CARE

Get 24/7 care through the Your primary care doctor should be
Orlando Health Virtual Visit app for: your first stop for most health care
• Allergies and is the best place to go for
• Respiratory infections non-emergency care. The following
• Abrasions are some examples.
• Skin rashes • Wellness or preventive medicine
• Cold and flu symptoms
visits and sports physicals
URGENT CARE • Chronic condition management
• Vaccinations
Use urgent care for any of • Asthma
the following conditions: • All childhood illnesses
• Abdominal pain • Flu symptoms/fever
• Fractures and sprains • Cold/earache/sore throat
• Burns • Minor injuries
• High fever
• Cuts that require stitches EMERGENCY
• Minor injuries ROOM
• Flu symptoms
• Rashes and hives Go to an ER for life- or
• Vomiting and diarrhea limb-threatening conditions:
• Broken or dislocated bones
• Serious allergic reactions 9
• Deep cuts or burns
Orlando Health Total You • Severe trouble breathing
• Loss of consciousness
• Trauma injuries
• Seizures
• Chest pain

BENEFITS

ACHIEVING GOALS
FOR EXCELLENCE

Goals are an important part of any organization. At
Orlando Health, we make sure that our long-term
strategic goals aren’t average goals. They are set to
make Orlando Health among the best health care
providers in the nation.

“We set aggressive goals to be the

best healthcare provider in the nation.
When we reach those goals as a team,

everyone wins.”

—DAVID STRONG,
PRESIDENT AND CEO

Achieving Goals Results in
Team Member Incentives

We make sure to align our goals with factors
around quality, patient experience, safety and
engagement. As a valued Orlando Health team
member, your bonus is tied to the goals we set
each year. With your help, we know our 2020
goals are achievable.

Why Are Goals Set? How Are Goals Set?

This year, the goals we set aim to stretch us to Many of you ask how we choose our goals.
be our best, allow us to improve, raise the bar First and most importantly, we make sure
and become unsurpassed. And when we reach the goals we set are attainable. They’re also
our goals, we’re able to invest in our team designed to make Orlando Health better as a
members by paying out the annual bonus. whole. Because as we get better, we become
a stronger health system.
Incentive pay, or bonuses, are part of our total
investment in you. We're very purposeful when We set goals that are sustainable and positively
we incorporate bonus payouts into our budget, impact the future. When we talk about our
and we do this because at Orlando Health goals for the year, we look for opportunities
when we reach our goals and experience that can move us towards being the best in
success, we want to share that with each of the nation. Focusing on customer experiences,
you. In 2020, our bonus potential is up to $700 safety, quality and operational performance
per team member. That adds up to over $13 allows us to be the best anywhere.
million dollars we are investing back into you.

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PAY

O2ur020 GOALS

G1oal Top 70th Percentile in $200
Patient Experience
Customer experience is one of our top
priorities. Our passion for excellence drives
us to exceed expectations and become one
of the top health systems across the country
for excellent patient experiences.

G2oal Continue to Reduce $150
Hospital Acquired
Infections
We have a committed sense of urgency
about reducing infections because families
of patients are trusting us with the care of
their loved ones. We’re already in the
top 25 percent of health systems across the
country, and some of our hospitals are even
in the top 10 percent. This goal benchmarks
us with the top 100 hospitals in the nation.

G3oal 200Achieve a Healthy $
Operating Margin

A healthy margin allows us to pay team
member bonuses, invest in retirement savings,
and pay competitive wages. It also allows us to
reinvest those dollars and build much-needed
programs and services for our community.

G4oal Improve Physician $150
and Advanced Practice
Provider Engagement
Last year, Orlando Health was number one
in the nation for team member engagement.
This year, we will continue our efforts to
seek input among physicians and Advanced
Practice Providers to create more opportunities
for continuous feedback and to drive
engagement forward.

Our team members are paid the bonus earned at the end
of the fiscal year once all goal achievements are finalized.

Before any payout can be made, we need to achieve our organization's financial minimum of a 5 percent margin.

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Nurturing

A CULTURE OF WELL-BEING

Good things come Across Orlando Health, team members at all levels embrace
from healthy, our journey to move from caring for to caring about. It’s part
connected and of the Orlando Health Way.
purpose-filled We understand that your well-being affects your job
performance, burnout, the likelihood you will leave the
team members – organization and the number of sick days you take. That’s
especially when they why at Orlando Health, we work to promote good health
by establishing a culture of well-being that nourishes and
feel respected, safeguards our most critical asset - you.
valued and Feeling Cared About is one of the things the Employee
cared about. Assistance Program (EAP) team at Orlando Health brings
to each person they serve. We sat down with Pat Butler, the
Manager of EAP, to learn more about this free team member
resource and how they’re working to impact well-being.

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WELL-BEING

Q&A Q: What happens when we experience • Exercise: Even if for only 15 minutes
chronic stress? a day, exercise can help you relieve
ask Pat stress and pump some endorphins.
A: You might think of stress as your
PAT BU T L E R physical, mental or emotional • Water: Hydration affects everything
MANAGER OF EMPLOYEE reaction to too many demands, and the in the body, including mood.
ASSISTANCE PROGRAM truth is that each of these dimensions
affects the others. If left unchecked, 2. Create a big-picture story about
Q: The CDC and Gallup Polls tell us that chronic stress can start to etch away at why you’re here, what you’re learning
American workers are more stressed our sense of well-being and can begin to and how you contribute to the world.
than ever at work. Is this what you’re seeing degrade our quality of life. None of us knows for sure, but you can
within the EAP? think about it. Let it evolve as you move
Q: How can the EAP provide support through life and notice how this big-
A: Yes, 21st century life is a wild ride, and to team members? picture perspective helps to refine your
the pace of life feels so much faster self-concept, guide your decisions and
these days. Because technology allows us to A: Because we are thinking and create meaning in your life.
do more, so much more is expected of us feeling beings, many of us want to 3. Find ways to discharge pent-up
within the same 24-hour day. To meet the sort through life's difficulties by talking emotions. Talk it out, write it out, run it
demands of our modern lives, we feel like we with someone who really wants to out or release it through self-reflection.
have to stay in motion all the time, and this hear us - someone who is trustworthy, We have every right to feel sad, angry,
disrupts our natural circadian rhythms that compassionate and who can offer ideas anxious or grief-stricken for periods
signal us to rest and refuel. about how to find our way again. of time, but we don’t want these states
The workforce of today feels pressure to be The EAP provides just this kind of place to become permanent – we want to
more productive, change gears faster and by offering brief therapy at no cost and let life begin to flow through us again.
deal with growing organizational changes. with absolute dedication to protecting EAP counselors are trained to help you
We all feel interrupted more often, frustrated team members’ confidentiality. Team discharge emotional trauma and start to
by difficult people, and saturated with bad members use our services to talk about heal your emotional dimension.
news and this happens on top of the stress in both personal and job-related stress – 4. Remember to breathe. Yes, breathe.
our personal lives - like divorce, the death of and there’s no issue too big or too small A little intentional, paced breathing can
a loved one or worry about our kids. It’s a lot to discuss. help signal your autonomic nervous
to deal with. system that it’s not in charge, you’re
Q: What are some general tips in charge. Breathing can help you feel
Orlando Health Total You to improve workplace stress better and find your way through a
and morale? difficult moment.
5. Find ways to acknowledge and
A: In truth, we each need our own appreciate other team members or
customized approach to easing stress those you lead. Every one of us needs
because we’re each uniquely hard- and to be noticed and appreciated, and the
soft-wired, but here are a few basic ideas more of us that do this, the more it
to support your 'body mind' which is an will become the norm in our culture.
integrated system: The most powerful form of teaching is
by example.
1. Take care of your body by making
sure you get enough: Q: How can I schedule an
appointment?
• Sleep. You have to get enough sleep.
Good sleep is like hitting the reset A: The Orlando Health EAP is a
button in your operating system. valuable resource that can help
We can’t cope, solve problems or people with challenging situations.
be as pleasant to others if we’re Please call (407) 237-6352 or
sleep-deprived. (800) 231-7866 to schedule a
confidential appointment.
• Healthy, whole foods. Good
nutrition provides the body with 13
useful ingredients that keep you
going and feeling good.

WELL-BEING

EXAMPLE Understanding the Paid Time Off

TEAM MEMBER (PTO)
1 YEAR OF SERVICE PROGRAM

8-HOUR 3 SICK Orlando Health provides a PTO program for all benefit-
WORK DAY DAYS eligible full-time team members, which means you get
maximum flexibility with your time off.
15.6 A PTO bank gives you one general bank of accrued
VACATION PTO time, rather than separate banks for different types
of time off (such as sick time or vacation time).
DAYS
6 With a PTO bank, team members can:
HOLIDAYS 24.6
DAYS • Use PTO to take time off for any reason,
14 including vacation, holidays, sick days
WELL-BEING or to deal with personal matters

• Rollover unused PTO time year after year,
up to a cap of 320 hours

• Use holiday time at any point during the year
and not during a specific holiday timeframe

• Receive payout for unused PTO time
upon termination

Years of Service Accrual per Maximum Accrual
Hours Worked Bi-Weekly Pay Period
0 to 2.99
3 to 4.99 0.0947 7.576 hours
5 to 9.99 0.0981 7.848 hours
10 to 14.99 0.1120 8.960 hours
15+ 0.1270 10.160 hours
0.1460 11.680 hours

Do you have questions about your PTO?
Call the Human Resources Solutions Center at (321) 841-8623.

Orlando Health Total You

FREE New Discounts on Health
and Fitness Programs
WEIGHT LOSS
PROGRAM As Orlando Health continues to grow throughout
Central Florida, we want all team members, no
heaSlthPyAtrRaKnsSfoArmation matter where they work, play or live to have access to
discounted health and fitness programs. That’s why
A Supportive and Effective we have worked hard to secure discounts exclusively
Program to Keep You on Track for Orlando Health team members at fitness centers
including 24 Hour Fitness, YMCA, Orangetheory
This new year, Orlando Health is supporting team members on Fitness, Rukus Cycling Studios, and the National
their journey to a healthier lifestyle. Whether you want to lose Training Center.
five pounds, 25 pounds or more — or better control your diabetes
or prevent disease through diet and nutrition — the Real Appeal In addition, we have partnered with Cigna to offer
program can help better manage these efforts. the Healthy Rewards program to benefit-eligible
For our team members and family members enrolled in medical Orlando Health team members, spouses, and
benefits, access to the Real Appeal program is free. The convenient dependents 18 years and older. Healthy Rewards is
weight loss program is available 24 hours a day, 365 days a year. a free program that offers discounts on integrative
The program offers ongoing support and guidance to help you stay medicine, fitness equipment, meal delivery service,
focused on your goals. Through online group sessions, support activity trackers and more. As part of Healthy
from transformational coaches, apps and an at-home success kit, Rewards, you can take advantage of the
you’ll find options that rally you to keep going.
As you start the new year and set realistic health goals, you’ll find Active & Fit Direct Program which provides
motivation throughout your journey through the Real Appeal access to hundreds of fitness centers for a
program. If you choose, you can read inspiring stories of other
members and articles to keep you informed and on track. $25 AND $25
Small, doable steps can help you improve your health, prevent ONE-TIME A MONTHLY
disease and decrease medical expenses. Orlando Health is excited ENROLLMENT FEE
to bring this program to our team members, because when you FEE
commit to putting your health first, everyone benefits.
SPECIAL OFFER: Use code NewYou2020 at
Start your transformation with Real Appeal at: checkout and waive the enrollment fee!
realappeal.com.
Valid through 2/29/2020.

For more information on the Cigna Healthy Rewards Program
or for a full list of fitness centers offering exclusive discounts,
please visit the Healthy U site on Swift.

15

Orlando Health Total You WELL-BEING

NEW YEAR,
NEW YOU

Kickstart
Your Financial
Wellness

The cost of the holidays Do you have a plan that puts you on track to
hits the pockets of even the
savviest of savers. But knowing meet your short- and long-term financial goals?
how you can get back on track If you answered yes, great job! If it’s a
and achieve financial wellness resounding no, and you think it’s not even
requires understanding the possible after the holidays, we’ve got some
tips to help get you back on the savings track.
components of financial After all, one of the best times to get your
health: budgeting, retirement financial health in order is right now.
savings, emergency savings
Budgeting Retirement Savings
and eliminating debt.
According to Fidelity Investments, 40 percent of With Orlando Health’s retirement
people carry too much debt. But how much debt match and the new retirement plan
is too much? Keep in mind that your monthly bills auto-enrollment, you can automatically
– mortgage, car, student loans and credit cards – save 2 percent of your salary towards
shouldn’t exceed 36 percent of your pre-tax income. retirement. Remember, the employer
And remember — you shouldn’t spend every cent match is free money that can help you
you earn. Instead, follow the 50/15/5 rule: boost your nest egg.

• Aim to allocate no more than When it comes to investing, Fidelity
50 percent of your take-home Investments suggests that you don’t limit
pay to essential expenses yourself to conservative investments
when saving for longer-term goals.
• Save 15 percent of your pre-tax And remember to use tax-advantaged
income for retirement savings accounts like a health savings account
(HSA) if you have a high deductible
• Keep 5 percent of your take-home health plan. An HSA lets you pay for
pay for short-term savings medical bills using pre-tax money.

16 Orlando Health Total You
WELL-BEING

How to Start Saving? Mistakes
to Avoid
Pay off debt. It will feel good and motivate you when you’re able to check off When
outstanding debt. Whether you pay off the smallest balances or the highest interest
rate debt, work to pay it off. And no matter what, if you can pay more than the 4 Saving
minimum due, it will save you money over the long run. Paying down debt is also
one way to free up income so you can put that towards your savings. Are you ready to work
Look for ways to reduce monthly debt. Whether it’s canceling automatic towards your financial goals?
subscriptions, evaluating your grocery buying habits, cutting out cable or making your Then start your savings
own latte from home, these simple efforts can pay off big. plan today, and avoid these
Create an action plan for your retirement. Take full advantage of common mistakes.
your 403(b) plan and employer matching opportunities, and set up maximum
contributions early on. Mistake #1:
Spending every penny
Create a no-spend challenge with a family member or friend. You can’t save if you spend everything
Whether it’s a week, a month or longer, a challenge where you spend no money you earn. And you probably have more
outside of your essential expenses can turbocharge your savings and significantly opportunities to cut back than you
reduce your spending habits. realize. For example, instead of splurging
Use a budget app. This can help you on lunch out, bring a sandwich from
track every dollar you have coming in and home and save.
going out. It also shows you how you’re
spending and saving the money Mistake #2:
you make. Carrying a balance or
running up credit cards
Emergency Savings Eliminate Debt It is all too easy to build up a big pile
of credit card debt – a dinner here, a
If you have a monthly savings goal, it Having a debt reduction strategy can shopping trip there. Don’t let that happen
helps you get into the habit of saving help you pay off debt and change to you by never charging more than can
regularly. Whether you take baby steps how you interact with money moving be paid off at the end of the month.
— such as working to save $1,000 — forward. Stay intentional about
or bigger steps — such as building an paying off debt, whether it’s paying Mistake #3:
emergency savings that gets you through it off in order of smallest to largest or Not saving for retirement
six months of expenses — you’ll find another strategy. Remember – you’re It may seem like retirement is so far away.
peace of mind knowing you’ve got a little the boss of your money. But remember, long-term benefits are
cushion if an emergency arises. more valuable, even if your contribution
seems small. That’s because the money
you invest today can earn more money,
and over time those earnings can
generate earnings of their own.

Mistake #4:
Investing too conservatively
for long-term goals
Remember, if you’re saving for
retirement, you probably won’t touch
your money for 40 or 50 years, so
what happens in the market this
month or this year is much less
important than what’s likely to
happen over the coming decades.

17

Orlando Health Total You WELL-BEING

MAILING ADDRESS Non-Profit
Organization
1414 Kuhl Ave., MP 56 U.S. Postage
Orlando, FL 32806
PAID

Pe rmit No. 3459
Orlando, FL

DISCOUNTED AUTO INSURANCE FOR
ORLANDO HEALTH TEAM MEMBERS

As an Orlando Health team
member, you're eligible for
discounted auto insurance that
could provide you and your family
with valuable, money-saving
coverage. Plus, you can enroll any
time throughout the year. Compare
auto insurance coverage, rates and
discounts from some of America's
top-rated insurance companies.

• Payroll deductions available

• Savings may be applied to
more than one vehicle

• Average team member savings
is more than $600 per year

Visit Team Member Connect for details.

Orlando Health Total You BENEFITS