Orlando Health - Total You

INAUGURAL ISSUE SUMMER
2019
TotalYou
The Orlando Health Team Member Magazine

Taking Steps to Help You Be the Best YOU Did You Know?

Enhanced Quality of Life Benefits, Because You Asked Orlando Health was named
as one of Fortune magazine’s
At Orlando Health, we understand 2019 Best Workplaces in Health
our workforce is diverse and Care and Biopharma, ranking
multigenerational. And that means among the best in the nation
there are different priorities among based on feedback team
team members. Our environment members shared about their
and workforce is changing and experience on the job.
evolving — and we’re eager to share
with you how we’re responding Orlando Health was named
to these changes in new and one of 150 Top Places to Work
meaningful ways. in Healthcare for 2019. The
organizations featured on
Through the team member surveys, you shared your opinions and suggestions for Becker’s list were selected
improvements with compensation, benefits, career and well-being. We are thankful for all based on their efforts to
the honest and useful feedback from you – our most valued asset. promote diversity within
the workforce, employee
No matter which benefits resonate with you and your family, it is up to us to meet you engagement and professional
where you are in your stage of life and career. And as our environment and team continues growth. This is another great
to grow and evolve, it’s crucial we respond in meaningful ways. recognition that highlights the
work we are doing to advance
We’ve worked hard to bring you new and improved programs for the upcoming year and our culture.
are excited to share the details. Although we understand not every enhancement will be for
everyone, we are confident there will be something for everyone.

This team member magazine — the first of its kind — is designed to help you understand our
newest programs and the enhancements to our existing ones. Use it as a guide, so you can be
sure to take advantage of the programs that best support you and your family’s needs.

I’m excited about Orlando Health’s efforts to respond to our team members and the
changing healthcare environment, and hope you are too! I look forward to our future and
being a part of the talented and dedicated team that serves our patients every day.

Thank you for making us the best place to work and for joining us on this new journey.

Karen Frenier, MBA, BSN RN, NEA-BC
Vice President, Chief Human Resources Officer

2

Exploring Your Benefits. Our Compensation Approach.

We’re enriching our benefits to make We know pay matters! That’s why
them the best for you. It’s important Orlando Health benchmarks our
to Orlando Health that you have
access to benefits that help positions every year to ensure we
you through all stages of life, are paying competitively. We
like flexible health plans want you to keep as much
and helping you save for of your pay in your pocket,
retirement. We want to and we are adding new
help you choose the services and programs
benefits that suit your to save you money on
needs best. everyday expenses,
which means your pay
Career Development stretches further!
and Growth.
Work-Life Balance.
We embrace career growth
and the contribution our team At Orlando Health, your health
members bring to our patients and happiness is important
every day. That’s why we foster an
environment of personal and professional to us. We know you don’t live to
growth, and strive to provide you with the tools and work, and we’re introducing services to
resources you need to help plan for and manage your support the well-being of you and your loved
career goals. ones, so you can be your best at work and at home.

INAUGURAL ISSUE SUMMER Read why these team members choose to work at Orlando Health in the digital
2019 version of the magazine available on Team Member Connect.
TotalYou
The Orlando Health Team Member Magazine Kelley Renier Michael Munley Mark Krupa, BS,
Assistant Manager, Scheduling Coordinator CCEMT-P, FP-C
Patient Access Orlando Health Neuroscience Flight Paramedic
Emergency Department and Rehabilitation Institute Air Care Team
Orlando Health Neurosurgery Group Orlando Health
Orlando Regional Orlando Regional
Medical Center Medical Center

Olga White, BSN, RN Lisa Layne Castin
Post Anesthesia Care Unit Medical Assistant
Orlando Health South Lake Hospital Orlando Health Heart Institute

Maxwell Corrigan, MS, Shannon Mulrooney, Tiffany Pratt, MSHR
MT-BC, NICU-MT MSHA, RN, CNML Corporate Director,
Clinical Research Nursing Operations Mgr II Human Resources
Coordinator Orlando Health Administration
Orlando Health Dr. P. Phillips Hospital Orlando Health
Winnie Palmer Hospital South Seminole Hospital
for Women & Babies

3

Making Sense of Common Benefits Terms

Reviewing plans full of benefit terms, jargon and acronyms is enough to make anyone’s head
spin. Before you wade through plan options and fine print, dive into the benefits alphabet
soup so you can make an informed decision about your healthcare.

A Active Enrollment: Requires team members to enroll in E Explanation of Benefits (EOB): A record that outlines

their benefit plans, regardless of coverage from previous year. the healthcare services you used, how much you owe and how
much your plan covered.
B Beneficiary: Person who is listed as the recipient of the
F Flexible Spending Account (FSA): An account that
proceeds from your benefit plans.
allows you to save tax-exempt money from every paycheck to be
C Coinsurance: The percentage of covered expenses you pay used for eligible expenses, based on which account you select:
healthcare, dependent care, adoption, and/or commuter FSA. You
(the plan pays the remaining percentage). must utilize the funds within the plan year.

Copayment: A flat fee you pay at the time of service, regardless of H Health Savings Account (HSA): If you’re enrolled in the
the cost of the service, such as the office visit copay.
high-deductible health plan, an HSA allows you to save tax-free
D Deductible: The amount you pay for health care expenses money from each paycheck. Orlando Health also contributes to
your account. Balances roll over from year to year and never expire
before your plan begins to pay for benefits. even if you change jobs.

Dependent: Your spouse and children who are eligible for High Deductible Health Plan (HDHP): A plan with a
healthcare benefits. higher deductible than a traditional medical plan. The payroll
contributions are lower – but you pay more health care costs
yourself through your deductible – before the plan starts to pay
its share. A high deductible plan (HDHP) can be combined with
a health savings account (HSA), allowing you to pay for certain
medical expenses with money free from federal taxes. The IRS
has specific deductible and out-of-pocket maximum requirements
for HDHP.

O Out-of-Pocket Maximum: The most you’ll pay for

covered services in a plan year. If you meet your out-of-pocket
maximum, all additional in-network eligible services will be
covered at 100 percent.

P Pre-Tax Deductions: Money that’s taken from your gross

pay before taxes are calculated, which reduces your taxable wages.

R Roth 403(b): Post-tax contributions from a team member’s

paycheck toward their 403(b) plan.

4

Are You
Ready for
AEncrtoivlelment?

Active enrollment begins
September 30 and runs
through November 11, 2019.

Check Everything Off Your To-Do List and Get the Coverage You Need

By taking just a few minutes now to prepare — including gathering all Don’t Get Caught
the necessary paperwork and documentation — you can make active Without Coverage
enrollment even easier when it starts on September 30. Here’s how:
Active enrollment means that
Prepare for Enrollment everyone MUST enroll or opt
out of benefits online, whether
Review the detailed active enrollment packet mailed to your home or not you want to make any
in September. changes. Since no coverage will
be automatically renewed, if you
Attend a Benefits Education Forum to learn all about the 2020 don’t enroll, you will not have
benefit plans. coverage in 2020.

Know which benefit plans are right for you, including voluntary benefits The Orlando Health
such as dental, flex spending accounts, life insurance and more. active enrollment period
runs from September 30
Be ready to choose a beneficiary. You’ll need your beneficiary’s full to November 11, 2019.
name, birthdate and social security number.
Contact the Human Resources
Determine how much you want to contribute to a health savings Solutions Center at (321) 841-8623
account or flexible spending account. with any questions you have
during the enrollment process.
Gather dependents’ birth certificates or marriage certificates to
demonstrate proof of relationship if you are covering them for the
first time.

5

Your Health. Your Decision.
Selecting the Right Benefits Plan for You

Active It’s no secret that we take the health of our team
enrollment members very seriously. After all, we’re a healthcare
begins organization. We know that making healthy choices
September 30 allows you to live well – and that those healthy
and runs choices extend to your medical coverage.
through “Our team members have provided valuable feedback
November 11, about what they want to see in their medical plans
2019. and we have listened,” says Joy Sylvester, corporate
director of Total Rewards at Orlando Health. “There
really is something for everyone in this year’s offerings
– no matter where you are in life or what your goals
and needs are.”
Watch for more detailed information about
the new medical plan choices in September.

6

An Active Choice for Your Health

Team members have the opportunity during active enrollment to sign up
for a new medical plan. To evaluate which choice will work best for you,
take steps now to prepare for enrollment.

1 Review How You’ve Used Your Medical Plan
Knowing how you used health care previously – whether that was visiting your
primary care provider for an annual exam, a planned procedure or an unexpected
expense – can help you better understand how you might use your medical plan in the new year.

2 Think About How You Might Need
to Use Your Plan Next Year
Once you have a clear picture of your health care needs from the past year,
you can better understand how you may need your plan in the coming year.

It’s important to think about any major health care needs that may arise in the upcoming year,
like becoming pregnant and having a child, for example. And don’t forget about family
members covered on your plan. Be sure to factor in everyone’s health needs – whether
that’s a surgical procedure or continuous therapy.

3 Understand Your Options
There is no default option when it comes to medical coverage.
Every team member will need to carefully review the three new plans
and find the one that is best for them.

The three medical plans are designed to allow you choice and flexibility, to balance your
out-of-pocket expenses with your payroll deductions. One plan costs less when you use it,
through lower copays and deductibles, with a higher payroll deduction. Another plan has
higher copays/deductibles, but costs less out of your paycheck. The third plan is a high-
deductible health plan, with a Health Savings Account that Orlando Health will contribute to.

We’ve developed these new plans based on your feedback. We have simplified the plan
design and replaced the co-insurance on medical services with more predictable copays.

The resources listed on the next page will help you find the balance between payroll
deductions and out-of-pocket costs. Orlando Health contributes the same amount to all
three plans, so the choice is truly yours. We are excited to help each of our team members
find the right plan for their family.

URGENT: ALL Orlando Health Team Members
MUST Re-enroll in 2019 to have coverage for next year.

7

Resources
Beginning in September, a wide range of tools will be available to help you
find the plan that is right for you, including:
• ALEX: This online, interactive tool walks you through medical plan

options based on your answers to questions about your care needs.

• On-site events: Human Resources will be visiting Orlando Health
sites to host engaging sessions during the active enrollment period
to share more details about these new plans and answer questions.
Team members will also be able to sign up online for benefits during
designated sessions.

• Human Resources Solutions Center: Team members can access
the Human Resources Solutions Center to learn more about benefit
plans or call in to speak to representatives at (321) 841-8623.

• Videos: Orlando Health offers a library of informational videos to
help you decide what you need from your coverage.

Take
Advantage
of Benefits
Beyond Medical

Team members can also take advantage of the
wide range of voluntary benefits available during
active enrollment, including:

• Dental Insurance
New plan option for 2020!

• Vision Insurance
• Life Insurance
• Short-term Disability
• Flex Spending Accounts
• Critical Illness Benefit
• Accident Insurance

Active enrollment begins September 30
and runs through November 11, 2019.

8

What Is
Self-Insured
Medical
Coverage?

Understand How Our
Policies Work and Keep
Costs Down for Everyone

Though you may not realize it, Orlando Health “self insures” It’s estimated that
the medical plans available to you. That means instead
of working with an insurance company, our organization overtreatment
pays for claims out of our own budget. So when you see a
doctor, have a test or receive treatment, Orlando Health is – including
paying directly for those services.
costdiagnostic tests –
This offers us the unique ability to offer plans that meet team members’ needs – U.S. consumers
just like the new options available in 2020. It also makes us all responsible for how and organizations
we use our medical coverage.
as much as
A self-insured medical plan empowers you to help control the rising costs of health
care. Here’s what you can do to help yourself and lower plan costs, too: $200 billion

Get a free annual wellness exam every year.

Use internal pharmacies for the best prescription pricing

Use Orlando Health providers for health care needs

When we’re informed health care consumers, we can work along with
providers to better understand what tests, therapies and services are needed.
We can seek out the best providers to help us stay healthy.

9

Don’t want to work forever?

Let’s RGeettirRemeaednyt!

Your Retirement Plan Just Got Better

No matter how much you love your We will be enhancing the plan for January 2020, to make saving money
career, you likely still dream about for your future-self even easier, with higher stretch matches and an
retirement. Preparing for it requires automatic enrollment for all team members into the 403(b) plan.
a well-thought-out plan. Experts “With more than 27 percent of our team members not saving for
recommend saving 10-15 percent retirement, we need to do more to ensure our team is prepared for the
of your income into a retirement future, and we are committed to investing those additional dollars,”
account annually. This is made says Bernadette Spong, chief financial officer.
up of both your contributions and
money from Orlando Health. So what does this mean for you? Our automatic core contribution of
1.25 percent will be replaced with a richer matching program, allowing
you to receive up to 5 percent from Orlando Health by matching your
contributions. Most importantly, your first 2 percent of contribution
will be matched at 100 percent by Orlando Health – so it’s easy to start
saving right away!

Long-term team members with more than 10 years of service are eligible
for an even higher match of 6 percent – our way to thank you for your
commitment and service to our community and help you prepare and
save for your next chapter in life!

At Orlando Health, we want to take care of you now and in the future, so you don’t have to work forever!

10

Pre-Tax vs. Post-Tax Contributions in
Your Orlando Health 403(b) Plan

While there are many ways to save for retirement, there are
two overarching types of contributions: pre-tax and post-tax
contributions. The difference boils down to whether you pay
taxes now as money is moved from your paycheck to your
retirement savings, or if you will pay them when you begin
withdrawing your retirement money.

Beginning in 2020, our plan will now allow post-tax
contributions through our Roth 403(b) option, in addition to the
pre-tax contributions that exist today. More ways to save in the
way that is right for you!

If you elect our high-deductible insurance plan, you’re also eligible to use an Did You Know?
Orlando Health HSA. An HSA can help you make sure your retirement plan includes ways to stay

on top of your health physically and mentally. Learn more from the Orlando Health Focus on Benefits These changes

or call the Human Resources Solutions Center for assistance. represent an

Get Guidance When You Need It Orlando Health
investment of

Retirement is a significant part of life. It opens the door to new To schedule an in-person $39M a year
opportunities and new adventures. Because Orlando Health one-on-one appointment with
values you and wants to make sure you’re retirement ready, we’ve one of our Retirement Planners into our team
partnered with Fidelity Investments to provide guidance and help or to speak to one of our Retirement members’ retirement
savings accounts!

answer your questions about how to save for retirement. Planners by phone, team members

can call (800) 642-7131 or schedule online

by going to NetBenefits.com/OrlandoHealth.

IS 4.25%. NOWOUR CURRENT MAXIMUM CONTRIBUTION
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11

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12

Added Benefits for
All Life’s Stages

Childcare, Eldercare and
Maternity/Paternity Transition Benefits

Orlando Health is committed to supporting our
team members as they care for their families,
even when the unexpected happens.
Whether it’s a school closing, a family
member recovering from illness or your
transition back to work after birth of a
newborn, we’re here for you with
new benefits.

Infertility Benefits

Through the Orlando Health Medical Plan, you’ll be eligible for expanded
infertility benefits. Coverage will be available for medication therapy, in-vitro
fertilization and other medical services, up to a $5,000 lifetime maximum.

Adoption Assistance Program

We will contribute up to $5,000 per year toward eligible adoption expenses including
adoption fees, court costs, attorney fees, travel expenses (meals and lodging) and other
expenses related to legal adoption.
You can also contribute your own pre-tax dollars toward your Adoption FSA.

13

Added Benefits for All Life’s Stages

Childcare When You Need It Most Transition Back to Work with Ease

When there’s a school closure, your child is sick or your nanny cancels, We know coming back to work after a maternity/paternity
Bright Horizons can assist you with skilled and trusted care in your home leave can be stressful for everyone involved. Orlando Health
or a designated backup center designed for working parents just like you. is pleased to offer our transition support - and provide you up
to two weeks of in-home childcare for your infant at no cost.
Every backup care provider has completed a rigorous background check It’s our way to support you and your family as you return to
and has demonstrated experience – and a passion for – caring for children. work as a new parent.

Team members are responsible for a small copay to help cover the costs Resources for Your Family’s
of backup care, but Orlando Health covers most – helping you focus on Ongoing Needs
your family; not your pocketbook. Center-based backup care at a dedicated
backup center requires a $10 daily copay for one child or $15 daily copay for Through our membership with Sitter City, you’ll have
the whole family. In-home care is only $4 per hour copay, up to 10 hours. access to providers who can help meet your family where they
are. Whether you need tutoring, pet-sitting or house-cleaning
services, we’re here to help connect you to discounted and
reliable resources.

14

Solutions to Help You Care for Your Elderly Relatives

When your loved one needs temporary support with the activities of daily
living, it can be hard to balance your responsibilities between home and
work. With nationwide coverage and partner agencies that are all vetted,
on-boarded and trained through Bright Horizons, you can count on skilled,
compassionate and affordable help. Backup elder care can be provided
in-home for just $4 per hour copay, up to 10 hours.
In addition to hands-on assistance for your loved one, our partnership
with Bright Horizons also means you can access certified Aging Life Care
Professionals for assessments, tools and personalized guidance at no cost.
They can help you:
• Assess your loved one’s current needs
• Complete complex paperwork
• Create and carry out a workable care plan
• Get financial and legal advice on estate planning, wills, trusts,

power of attorney and other key tasks
• Make recommendations for your loved one’s evolving needs
• Manage your loved one’s appointments and medications
• Provide a holistic assessment of your loved one’s physical and

mental health and recommend resources for long-term arrangements

15

Navigating the
Orlando Health PTO Policy

We Care About You and Understand the Value of Time Off

The idea of work-life Why?
balance seems so
simple. But while we Because we care passionately about our careers (and work is busy).
all set out to achieve
it, few of us succeed. Because we care deeply about our friends and families
(and that comes with responsibilities).

Because we need to care for ourselves before we can care for others
(and that requires time).

We get it!

Did You Know? At Orlando Health, your health and happiness matters. We know the flexibility
to take time off work is important to your well-being and can go a long way in
Full-time team members helping you juggle your many responsibilities and roles. It can also:
that have been at
Orlando Health for • Decrease your absenteeism • Reduce stress levels and team member
15 years or more can • Improve your morale burnout
earn up to 7.6 weeks of • Increase your productivity
paid time off a year! • Result in better workplace engagement

That’s why we’ve always offered a generous PTO policy that rewards your
service with Orlando Health and encourage you to use it.

16

Your Orlando Health PTO Policy is outlined below.

What is PTO accrual? If you are a benefits-eligible team member, you will
accrue PTO hours as follows:
Taking PTO (paid time off) is a benefit that any
benefits-eligible team member can use at his 2019 PTO Accruals
or her discretion. The accrual policy is used for
holidays, sick days, personal days and vacation Years of Service Accrual per Maximum Accrual
days – we don’t separate time. Hour Worked Per Biweekly
Pay Period
Our PTO program is not a “use it or lose it” 0 to 2.99 0.0947 7.57
program. What you haven’t taken will roll over 3 to 4.99 0.0981 7.84
year-to-year, up to the cap of 320 hours. This 5 to 9.99 0.1120 8.96
is a change from previous years, when the 10 to14.99 0.1270 10.16
maximum number of hours you could accrue 0.1460 11.68
was 240 hours. 15+

Why Should I Use My PTO? When an Extended Illness Gets the Best of You

Nearly 80 percent of all workers feel When you aren’t feeling well, the last thing you want to
stress on the job and 42 percent say worry about is whether or not you have enough PTO to
their co-workers need help. cover it.

Taking PTO to enjoy your child’s school play, That’s why we’re pleased to give you peace of mind with
take a long weekend or simply rest can help the Extended Leave Plan.
you return to work recharged.
Designed to protect you from using all your PTO when you
Chronic stress is one of the top workplace- have an extended personal illness — and to bridge the gap
health issues affecting team members. until your short-term disability kicks in — your extended
leave plan allows you to take time from a separate account
So, whether it’s a mental health day that in the event that you have an extended illness for more than
includes a lunch date with friends, a drive to 24 working hours.
the beach or a walk in the park, take the time
you need. In the end, it helps you be your best Extended Leave is very different than your PTO. Extended
self, bringing you balance, contentment and Leave hours are there if you need them. It is Orlando Health’s
happiness – at both work and home. way to give you an extra level of protection against a longer-
term illness without draining all of your hard earned PTO.
Do Holidays Come Out of My PTO Account?
Unlike PTO, Extended Leave hours do not pay out upon
Yes, holidays are included in your PTO accruals. retirement or termination. Similar to other personal
protections like your car insurance, you may never use them,
but they are there for you if you do!

When You Have Questions, We Have the Answers You Need

If you have questions about your PTO, please call the Human Resources Solutions Center at (321) 841-8623.

17

Educational Assistance

Because We Care About Your Hard

More and more American students are graduating from
college or a specialty school with student-loan debt.
In fact, over 5.6 million of the 40 million Americans
graduating will owe more than $50,000.

We understand that student-loan debt from beginning
your career — or taking steps to further it — can take a
financial and mental toll on you, so we’re proud to be
one of a small number of employers offering student

loan repayment assistance and tuition
reimbursement benefits.

Student Loan Repayment Assistance –
Beginning October, 2019!

Team members with less than five years of service, in a non-leadership
position, are eligible to receive our new student loan
repayment benefit as long as their position requires a
degree (bachelor’s degree or higher, or a registered nurse
hired with a bachelor’s degree).

How does it work? Orlando Health will pay $100 a month
for the first five years of your employment directly to
your loan servicer. And since Orlando Health’s payment
goes straight to principle, it’s taking time off the life of the
loan and saving you even more money in interest. That’s a
lifetime contribution of up to $6,000 toward your student
loans! And don’t worry if you were hired a few years ago.
Current team members and new hires are eligible for this
benefit. If you are within your first five years of service, you may
still have a few years of eligibility.

More information will be coming out this fall on our new
loan repayment program!

18

Work and Accomplishments

Tuition Reimbursement Enhancements

At Orlando Health, we believe your efforts to continue your education
should be rewarded. That’s why this year we’ve enhanced our tuition-
reimbursement policy to make it more robust than ever before. Now
reimbursing you for up to $5,000 per year, we offer this benefit for
any program with no restrictions on degree pursuit (even if the
degree isn’t required for your job description). This is all to help
you be the best you can be.

These degree programs can include any of the following:

• Professional certificates
(like technical programs or vocational training)

• Associate’s degrees

• Bachelor’s degrees

• Master’s and Doctorate degrees

Certificates that require formalized coursework
through a school would be eligible, including
programs like certified registered nurse
anesthetist (CRNA certification).

Reimbursement does not include professional
development opportunities — such as
nursing or other professional certifications,
conferences, continuing education credits and
skill-based training — which can be paid by
your department with your manager’s approval.

Through our partner at EdAssist, Orlando Health
has access to an expansive list of accredited
schools offering in-person and online programs
– many with tuition discounts and even deferred
payment options!

We’re proud to support you in
your educational achievements
so you can be your best self, and grow
your career at Orlando Health!

19

Kelley Renier

Assistant Manager, Patient Access
Emergency Department
Orlando Health
Orlando Regional Medical Center
It’s easy to think about why I joined
Orlando Health: I wanted to be a part of
a team committed to providing the best
healthcare regardless of the situation or
patient, and part of an organization that
makes such a difference in our community.
I’ve enjoyed every minute of my 3½ years
here. Bridging the gap between all the
departments involved in emergency care
means that we all work as one to care for
our patients. I’m proud to be part of the
great team that accomplishes this synergy
every day.
Working to be the best version of myself
— and hopefully inspiring other team
members to do the same — I can put my
best foot forward for Orlando Health.
Having a positive impact on a patient’s
hospital experience means that I’m also
making a positive difference in their lives.
That’s powerful!

20

Michael Munley

Scheduling Coordinator
Orlando Health
Neuroscience and Rehabilitation Institute
Neurosurgery Group
I came to Orlando Health because I felt
led to work with an organization whose
focus was helping those who can’t help
themselves. Well that, and because both of
my children were born here.
There are so many reasons I love my
job as a scheduling coordinator with
neurosurgery, but one constant keeps me
motivated: Knowing each day will bring
significant opportunity to do what I came
here to do.
Give small gestures that seem like very little
to me, but mean everything to someone
else. In those moments of the day, I know
all the hard work is worth it.

21

Mark Krupa, BS, CCEMT-P, FP-C

Flight Paramedic
Air Care Team
Orlando Health
Orlando Regional Medical Center

Like so many of my colleagues, I see
patients on what’s often the worst day of
their life. One might think that’s a hard way
to work, but it’s incredibly gratifying to be a
member of the Air Care Team, and to have
the opportunity to make a difference in the
lives of our patients and their families.

My interest in caring for the most critical
emergency patients began when I worked
in the Emergency Department at Halifax
Medical Center in Daytona Beach — and
then later grew into my life’s passion
after spending decades as a Fire Fighter
and Paramedic. Interacting with Air Care
teams regularly, I admired the expert and
compassionate care they provided in the
very worst of circumstances. Every time,
the Air Care team worked to create a safe,
secure and stable environment. And every
time they treated me like a member of the
family.

In November of 2011 my wish came true.
I finally became an official member of
Orlando Health’s Air Care Team. I work
hard every day to create an atmosphere of
calm for patients in the midst of trauma. In
return, their smiles or looks of appreciation
keep me motivated and make all the tragic
parts of the job disappear.

22

Olga White, BSN, RN

Post Anesthesia Care Unit
Chair – Hospital Nurse Practice Council
Orlando Health South Lake Hospital

I began working for Orlando Health South
Lake Hospital while attending school to
become a registered nurse. Working at
night and going to school during the day
was tough, but well worth it since it allowed
me to experience a sense of teamwork and
family that speaks volumes.

I realized before I even finished nursing
school that I wanted Orlando Health South
Lake Hospital to be my home. It was
really just a matter of figuring out which
department would be willing to take on a
nurse fresh out of school. But for every step
of my career, from “green” to experienced
surgical nurse, Orlando Health has
supported my every twist and turn.

I’m truly blessed to work in an organization
that promotes growth and allows us all the
room we need to spread our wings. I feel
privileged to come in every day to work
with a team I consider family and make a
difference in someone’s life, especially in
their dark times. For a nurse, there’s simply
nothing better than seeing someone arrive
sick but walk out healthy.

I’m very proud to be an Orlando Health
South Lake Hospital nurse. The community
of South Lake County is very near and
dear to my heart. It’s where I’ve raised
my children and where I’ve been able to
accomplish my dream of becoming a nurse
without taking me far from my family.

23

Lisa Layne Castin

Medical Assistant
Orlando Health Heart Institute
Because my entire family is affected by
coronary artery disease, I was inspired to
study cardiology. I also love everything
about the heart, and how this one organ
has so many critical features that keep the
body functioning.
Fast-forward 23 years and I’m still living
out my life’s passion every day. Working
closely with patients who experience heart
conditions, or need to prevent them, is such
a meaningful thing. The Orlando Health
Heart Institute makes a real difference —
for my loved ones, our patients and our
community as a whole. I love treating every
patient as if they’re family. It’s essential
they feel comfortable, well taken care of
and that we offer safe, effective, evidence-
based care.
As a certified medical assistant, I’ve worked
alongside Dr. Parimal Maniar for 15 years.
It’s an honor to learn from an amazing
physician who cares deeply about the
patients and families we serve.
I genuinely consider it a privilege to be a
team member. I’m so glad that I said yes to
Orlando Health.

24

Maxwell Corrigan, MS, MT-BC,
NICU-MT

Clinical Research Coordinator
Corporate Office of Research Operations
Clinical Research Division
Orlando Health Winnie Palmer Hospital
for Women & Babies
While a big move down the coast — from
Upstate New York to Orlando, Florida —
may seem daunting, I knew Orlando Health
Arnold Palmer Hospital for Children and
Orlando Health Winnie Palmer Hospital for
Women & Babies was the place I needed
to be. With the exact clinical populations
I’m passionate about, and an incredibly
supportive work environment, becoming
an Orlando Health team member seemed
“meant-to-be.”
As a clinical research coordinator for
the NICU, I problem-solve, navigate
complex systems, keep up with regulatory
paperwork and manage data. While it isn’t
everyone’s cup of tea, it’s very rewarding to
me. I love interacting with a diverse group
of people — because really, everyone has
a link to research when you think about
it — and getting them as excited about the
possibilities as I am.

25

Tiffany Pratt

Corporate Director, Human Resources
Administration
Orlando Health South Seminole Hospital
As I researched career opportunities,
I noticed Orlando Health was being
nationally recognized for patient care in
adult and specialty areas. That piqued my
interest because, to me, this recognition
spoke volumes about Orlando Health’s
culture and meant they strive to deliver
truly patient-centered care. So when a
door opened for me in July of 2018, I had
no doubt I was meant to be a part of this
incredible team.
It’s hard to believe I’ve only been at
Orlando Health for ten months because my
colleagues feel like family. From teasing each
other about how far we think our sports
team will go (GO COWBOYS) to making
important decisions like staffing models for
a new emergency department, we work
together for the best possible solutions for
our team members and patients. And this
team — this family — pushes me to be the
best HR leader I can be.

26

Shannon Mulrooney, MSHA, RN, CNML

Nursing Operations Manager
Orlando Health Dr. P. Phillips Hospital

With a desire to move to and work in Florida, I chose
Orlando Health ten years ago and never looked back.

Since my early career as a nurse at UF Health Cancer
Center (formerly MD Anderson), my dedication to
excellence in nursing and compassionate patient
care has never wavered. And neither has my desire
to develop my leadership skills and continue to grow
with Orlando Health.

Today, I serve as a Nursing Operations Manager at
the Orlando Health Dr. P. Phillips Hospital Outpatient
Infusion Center and also oversee the nursing
operations for the Vascular Access Team and the 4B
Inpatient Neurology/Oncology unit. I’m a recipient of
Orlando Health’s Nursing Excellence Award and was
most recently selected to participate in the Emerging
Leader Program.

Being a part of the Emerging Leader program
encouraged me to look deeper within and discover
traits that would help further develop my skills to
become a successful leader. It also helped build my
confidence as I transitioned from a Clinical Assistant
Nurse Manager to a Nursing Operations Manager
– only three months into the leadership training
program.

Participation in the program offers opportunities
to enhance leadership skills and includes learning
sessions such as Coaching and Leading Teams,
Ownership and Accountability and Emotional
Intelligence and Leadership Style. I still refer back to
those teachings in my everyday work.

My mentor gave me honest feedback, which helped
me grow as a leader. I’m grateful for the mentorship
and the friendship I developed from the program.

I truly feel appreciated and am grateful others
have also invested in my growth. Our culture is
supportive, and I have great teams amongst all of
my departments — and for me, that makes work fun!
I’m a nurse, and working with people who truly want
to do the right thing for our patients reminds me
why I chose this career path.

27

Kristina Rolls

Integration Systems Analyst
Information Services
Being a single mom with a full-time career can be a
challenge. Before I became an Orlando Health team
member, my job as a consultant required constant
travel. My role now affords me the chance to spend
more time with my son doing all the things he
loves, and ensures that I can share all of his special
moments.
Aside from being able to finally achieve a healthy
work-life balance, I’ve also enjoyed the unexpected
benefits of working with such amazing people
every day. I’ll forever be grateful for my team, my
colleagues, my mentors and my leaders.
As an ELLiE Integration Systems Analyst, I come
to work excited to start my day. I’m lucky to be
able to experience new things and learn each day
– especially now that I’m on the ELLiE project.
Working for Orlando Health has opened up new
career opportunities, and I truly believe “the sky is
the limit” for my future.

28

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