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Published by Orlando Health, 2016-09-28 12:55:57

2015 South Lake Hospital Community Benefit Report





OUR Dear Neighbor,
This past fiscal year was another year of growth for our
To improve the community and for South Lake Hospital. We continue to add
health and quality services and facilities to meet the healthcare needs of the
communities we serve, as well as maintain our focus on
of life of the wellness and prevention.
individuals and
communities in In fiscal year 2015 we brought cardiac rehabilitation to south
south Lake County. Lake County for the first time so that those recovering from
cardiac conditions could get stronger closer to home. We also
opened up a 30-bed short-term rehabilitation center to meet
the demand in the area for this service line. Loved ones no
longer have to travel out of south Lake County to visit their
family members who need to be in a rehabilitation facility.
These additions grow South Lake Hospital’s commitment to
providing quality healthcare throughout the full continuum of care for the residents we serve.

As always, we continue to ensure that we are focusing on educating our community on prevention
and obtaining optimal health. This report highlights our current outreach efforts and partnerships
that help to make south Lake County a healthy, vibrant community. It is our privilege to serve the
healthcare needs of south Lake County.


John A. Moore
South Lake Hospital


• SkyTop View Rehabilitation Center • Chamber Wellness Challenge • MRI Suite
Opened a 30-bed short-term rehabilitation Lead the South Lake Chamber of Relocated the hospital’s MRI Department
center, with a focus on orthopedics Commerce’s efforts to create a 12-week to a more convenient location near
featuring private rooms, a dedicated wellness challenge for chamber members the outpatient diagnostic imaging
rehabilitation clinic, a relaxing family by providing biometric screenings, lectures department. Replaced the MRI machine
dining area and an outdoor mobility and free membership to wellness facility to with a new Magetom® Aera 1.5T which
garden to promote active healing. promote healthy lifestyle modifications. features a larger patient bore (70 cm),
quieter operations and faster testing
• Cardiac Rehabilitation • Observation Unit times for patients. The new unit also
Brought cardiac rehabilitation to the To meet the growing need of our offers a tranquil beach setting to put
community for the first time as part community and to ensure patients are in patients at ease during testing.
of the multidisciplinary South Lake the appropriate patient care setting, South
Heart & Vascular Institute, located on Lake Hospital opened 12 observation • Chest Pain Center Accreditation
the South Lake Hospital campus. bays in the new Clinical Decision Unit. Earned full Chest Pain Center
Accreditation with percutaneous coronary
• Acute Care Expansion • Bronze Bicycle Friendly Community intervention (PCI) from the Society
Added 18 additional medical/surgical Collaborated with the South Lake of Cardiovascular Patient Care.
inpatient beds to the main hospital Chamber of Commerce to earn Bronze
to keep up with the demand in south Level Bicycle Friendly Community Award • Press Ganey Guardian of
Lake County for inpatient care. from the League of American Bicyclists. Excellence Award
South Lake Home Health earned the
• AHA Fit Friendly • Health Sciences Collegiate 2015 Press Ganey Guardian of Excellence
Earned the American Heart Academy (HSCA) Award for consistently ranking in the
Association Fit Friendly Employer Launched the inaugural year of the 95th percentile in patient satisfaction.
Award for the fifth consecutive year HSCA, a partnership with the hospital,
for the hospital’s dedication to team Lake County Schools, Lake-Sumter · Radiation Oncology
member and community wellness. State College, Montverde Academy The hospital acquired a radiation
and the University of Central Florida oncology practice to continue to meet
1 I SOUTH LAKE HOSPITAL to prepare high school students for a the needs of cancer patients close
career in the medical sciences field. to home in south Lake County.


The communities served by South Lake ensure patients are receiving the right care CENTER
Hospital, which includes the cities and at the right time.
surrounding areas of Clermont, Minneola, In addition to cardiac rehabilitation,
Montverde, Groveland and Mascotte, All of South Lake Hospital’s now 140 a need for additional short-term
have seen steady growth in population inpatient rooms are private rooms and rehabilitation services was identified by
throughout the past five years. This offer sleeping accommodations for family South Lake Hospital. The SkyTop View
growth trend is reflected in the increase and loved ones. The areas housing the Rehabilitation Center, located on the
of emergency department visits and new 18 inpatient beds and clinical decision hospital campus, features 30 private
inpatient admissions at the hospital. Due unit were shelled spaces from a previous patient rooms. The facility was created
to this growth and demand for healthcare expansion in 2011. During construction to encourage movement, activity and
services, South Lake Hospital opened an at the time, the design included shelled social engagement, all of which are
additional 18 inpatient beds and a new areas to enable the hospital to minimize important during rehabilitation.
12-bay clinical decision unit in 2015. A expansion costs and to allow South Lake
clinical decision unit offers observation Hospital to be well positioned to provide The center’s dedicated rehabilitation
beds for patients that do not need to be the south Lake County community the clinic with modern exercise equipment,
admitted for the hospital but may need to healthcare services it needs now and well a fun and functional outdoor putting
stay for observation and testing. This helps into the future. green for rehabilitative exercise and
full-size kitchen and bathroom ensure
CARDIAC REHABILITATION patients can safely return to functional
home activities once leaving the
When assessing healthcare needs in the community, facility. The center also includes a
South Lake Hospital evaluates what services are social activity area, family-style dining
needed to improve access to care throughout the room and outdoor mobility garden.
acute and post-acute continuum of care.
An identified gap in services was local cardiac
rehabilitation. Cardiac rehabilitation is an outpatient
service for patients who have suffered a heart attack
or other heart condition that benefit from cardiac
rehabilitation as part of the recovery process.
Cardiac rehabilitation patients attend sessions
two to three times per week for up to eight weeks.
This rigorous schedule is necessary for optimal
outcomes, and having to travel frequently outside
of one’s hometown proves difficult for the patient and loved ones who have to assist in

South Lake Hospital identified this gap
and opened cardiac rehabilitation on the
hospital campus located inside the South
Lake Heart & Vascular Institute, providing
a local option for patients in south Lake
County. This multidisciplinary facility
allows patients to attend cardiac rehab and
have access to schedule appointments with
cardiologists, vascular specialists and an
endocrinologist if necessary.


South Lake Hospital provides sports, health and wellness programming to residents of south Lake County through its National Training
Center(NTC)/LiveWell Fitness Center, with an emphasis on prevention. This includes a special focus on youth in the community with the goal
of instilling healthy lifestyle habits at an early age so that they can carry these habits with them into adulthood. The fitness center and sports
staff have created programming and partnerships that provide fun, impactful opportunities for exercise and teaching proper nutrition.


The hospital has partnered with PURE Athletics
to offer a youth track and field training club The South Lake Chamber of Commerce and South Lake
for youth of all ages and abilities ranging Hospital partnered together in 2015 to create a business
from recreation to competitive. wellness challenge to encourage local business leaders
and their employees to understand their current health
• Soccer status and educate them on simple lifestyle modifications
The hospital has partnered with Florida to reduce health risks such as obesity, diabetes, high
Rush Soccer Club to offer recreational and cholesterol and high blood pressure.
competitive soccer for children ages 3 to 18.
The wellness challenge was a 12-week challenge in which South Lake Hospital offered
• Endurance Events two free biometric screenings, a free membership to the LiveWell Fitness Center,
The NTC provides a progressive race educational lectures, weekly weigh-ins and monthly body mass index (BMI) screenings
series called the Lace It Up Series, offering throughout the challenge. A total of 31 five-person teams participated and the entire
runs starting at two miles and increasing group lost more than 5% of total body fat in the 12-week period.
to 10 miles. This series encourages local
community members of all fitness levels to set BICYCLE FRIENDLY COMMUNITY DESIGNATION
physical activity goals.
In 2015, South Lake Hospital, in collaboration
• Home School Physical with the South Lake Chamber of Commerce,
Education Program the five local communities in south Lake County
This program allows local home/virtual and The Cycling Hub bicycle shop, received
school children an opportunity to participate the Bronze Level Bicycle Friendly Community
in a variety of recreational sports and fitness Award from the League of American Bicyclists.
activities while socializing with other home/ According to the league, South Lake residents
virtual school children. are now part of 69 million Americans, in 325
communities across 50 states, who live in a
• Swimming Bicycle Friendly Community.
The NTC Aquatics Department offers infant
swim resources (ISR) Self-RescueTM, Swim “Visionary community leaders are recognizing
America group lessons and a year-round the real-time and long-term impact that a culture of bicycling can create,”
competitive swim team for children of all said Andy Clarke, President of the League of American Bicyclists. “We
ages. In addition, adults can participate in
NTC Aquatics Masters Swimming program. applaud this new round of communities for
investing in a more sustainable future for the
country and a healthier future for their residents
and beyond.”

All youth programs include South Lake Hospital’s responsibility as the
scholarship opportunities healthcare leader in south Lake County is to
for youth in Lake County continue to find ways to help residents live
through the South Lake healthy, active lifestyles and this designation
helps us fulfill our responsibility. Promoting
Hospital Foundation. bicycling as a mode of transportation - as well
as a recreational activity - for team members,
3 I SOUTH LAKE HOSPITAL fitness center members and athletes, is a perfect
complement to the prevention efforts at South
Lake Hospital.



South Lake Hospital provides various educational programs and support groups,
covering a variety of health topics.

IN 2015 • Mom’s Morning Out support group provided newborn
support for more than 150 moms.
• Free smoking cessation programs helped dozens of
participants stop tobacco use. • Fitness staff visited all six south Lake County elementary
schools with the “LiveWell Roadshow” to teach kids proper
• Safe Sitter® taught nearly 50 young teenagers essential nutrition, fun physical activity and good hand-hygiene and
babysitting skills. germ prevention.

• Childbirth, breastfeeding and newborn care education classes • More than 300 hours of donated meeting space were
supported more than 100 expecting and new parents. provided to support groups including Stroke Support,
Breast Cancer Support, Down Syndrome Support, Nicotine
• A breastfeeding support line (352.394.4071, ext. 4380) Anonymous, Myositis Support and Ovarian Cancer Support.
offered free support to new moms.


In 2015, South Lake Hospital partnered
with Lake-Sumter State College, Lake
County Public Schools, Montverde Academy
and the University of Central Florida to
launch the inaugural class of the Health
Sciences Collegiate Academy (HSCA).
This is a four-year program offering
incoming 9th graders in south Lake
County the opportunity to explore careers
in the health sciences through hands-on
activities and early exposure to college
courses. South Lake Hospital is a proud
partner of this unique program aimed
at investing in youth to help engage the
future workforce and introduce them to
opportunities in the healthcare industry.

Students will spend their first two years of classes and participating in internship In addition to the HSCA, the hospital also
the program at their high school and visit and job-shadowing at the hospital. partnered with Lake County Schools and
South Lake Hospital at least twice a year the three local high schools to host the
to experience a variety of health sciences While completing their high school local healthcare academies, comprised
careers in the hospital setting. Then, studies, HSCA students can earn college of approximately 200 students, to use
they will spend their junior and senior credits at Lake-Sumter State College South Lake Hospital as their clinical
years on Lake-Sumter State College’s and students can graduate high school site for their certified nurses assistant
Clermont Campus taking dual enrollment workforce ready and better prepared program. More than 100 college students
for higher level college curriculum. in a variety of fields such as physician’s
assistant, ultrasound, respiratory therapy,
The inaugural class included 133 freshman pharmacy and exercise physiology
students, who visited the hospital twice visited South Lake Hospital in 2015
throughout the academic year. For for clinical learning programs.
more information on the academy,
please visit SOUTH LAKE HOSPITAL I 4

COMMUNITY ,IN 2015 the South Lake Hospital Foundation
supported our community by helping provide:
South Lake Hospital
Foundation Update: • Free mammograms and • Nursing scholarships.
Supporting a healthy diagnostic breast exams for
hospital and a low income, uninsured women • Respiratory therapy scholarships.
healthy community in south Lake County.
• Enhancements to the South
The South Lake Hospital Foundation is • Youth scholarships to help Lake Hospital Community
a non-profit organization that supports underserved youth learn Organic Vegetable Garden.
programs and operating needs of South to swim and participate in
Lake Hospital, the LiveWell Fitness various sports and fitness • Assistance for employees going
Center and the National Training Center. activities on our campus. through financial hardships.
Generous philanthropic contributions from
community members, local businesses and • Equipment for youth sports and For more information about the
other groups enable us to enhance our fitness programming at the South Lake Hospital Foundation
community’s health and wellness through National Training Center. or to make a donation, please
various initiatives. call 352.394.4071, ext. 4406.
• Prescription medications for
VOLUNTEERS our most needy South Lake
Health Clinic patients.
South Lake Hospital’s volunteers serve their
community by dedicating their time and
talents at the hospital in a variety of different
departments and roles. Our volunteers are
essential to fulfilling the hospital’s mission
and their compassion help shape our
culture of caring at South Lake Hospital.

• Volunteers range from teenagers to
retirees, and in 2015 more than 100
volunteers dedicated 20,333 hours
of service to South Lake Hospital.

• Since South Lake Hospital was founded
in 1947, volunteers have contributed
782,268 cumulative hours of service to
the health care needs of our community.


The true value of community benefits can be measured not only by
the programs and services that an organization contributed, but
also through the partnerships it maintains across the community.
Extending beyond traditional health care programs, South Lake
Hospital has provided resources to the community through
sponsorships, fundraising efforts and team member service.

A FEW OF SOUTH LAKE HOSPITAL’S • American Cancer Society Relay for Life
PARTNERSHIPS FROM 2015: South Lake Hospital employees came together to help raise
funds for the American Cancer Society, which is an organization
• March of Dimes dedicated to eradicating cancer in our lifetime. Team members
South Lake Hospital’s Labor and Delivery Department and and their families hosted fundraising events and attended the
additional hospital team members fundraised for and participated local overnight Relay for Life event to help this important cause.
in the local March of Dimes March for Babies event. The March
of Dimes’ mission is to help moms have full-term pregnancies • New Beginnings of
and healthy babies. Our team members held bake sales and Central Florida
spirit nights, fundraised online and walked in the event to help South Lake Hospital sponsored
raise money for important research and educational outreach the New Beginnings of Central
conducted by the March of Dimes. Florida Dragon Boat Festival to
help raise funds for the not-for-
• LifeStream Behavioral Services profit organization that helps local
South Lake Hospital provides funding and support to LifeStream homeless men and women learn
Behavioral Services, Lake County’s mental health provider. how to live a responsible life by
Mental health services continue to be a high priority need in making good choices and provides
the county – as seen throughout the state and nation – and the homes and shelters, food, clothing,
hospital is committed to helping to enhance access to mental professional counselling, job
health services in Lake County. opportunities and encouragement.
Along with sponsorship, South Lake
Hospital team members formed
a team to participate in the event
and set up a booth at the health
expo to educate the community
on our outreach programs.


American Cancer Society Community Foundation Lake County Sheriff’s Office Rotary Club of South
Boys & Girls Clubs of Lake of South Lake Lake County Public Schools Lake County
Lake Emergency
& Sumter Counties Cornerstone Hospice Sawgrass Bay
CareerSource Central Florida & Palliative Care Medical Services Elementary School
Central Florida Sports Lake-Sumter State College
East Ridge High School Lake-Sumter State South Lake Chamber
Commission Educational Foundation of Commerce
Central Florida Affiliate College Foundation
of Lake County Lake Technical Center South Lake High School
Susan G. Komen Faith Neighborhood Center Leadership Lake County Special Olympics Florida
City of Clermont Florida Rush Soccer Club LifeStream Behavioral Services Summit Greens
City of Groveland Florida Sports Foundation Lost Lake Elementary School
City of Mascotte Friends of Lake Louisa March of Dimes of Lake Women’s Club
City of Minneola Friends of South Lake United Way of Lake and
City of Montverde Future Farmers of America & Sumter Counties
Clermont Fire Department Get Fit Lake Minneola High School Sumter Counties
Clermont-Minneola Groveland Elementary School Montverde Academy University of Central Florida
Habitat for Humanity New Beginnings of
Lions Club College of Medicine
Clermont Police Department of Lake & Sumter Central Florida University of Central Florida
Clermont Kiwanis Kiwanis of South Lake Pig on the Pond, Inc.
Clermont Woman’s Club Lake County Career and Pine Ridge Elementary School Sports and Fitness
PURE Athletics
Technical Education




​Number of Beds:​140 acute; 30 sub-acute FISCAL YEAR 2015 COMMUNITY BENEFIT¹

People Charity Care2
​Team Members: ​ 1,408 Community Programs and Services
P​ hysicians:​ 310 (Health fairs, speakers bureau, support groups, wellness activities, clinical screenings and
assessments, women, children and senior health initiatives, community board commitments,
Patients hospital sponsorships, public program enrollment assistance, school initiatives and donated
meeting space)
​Total Admissions 9,534 Medicaid Shortfalls3
(with newborns)​ $693,343

​Total Surgeries: ​ 6,196​
Costs in Excess of Payment
Total Outpatient Visits:​ 61,030 Medicare Shortfalls3 (FY15 database)
T​ otal Emergency Visits: ​ 55,046 Bad Debt4


1 Based on: A guide for Planning and Reporting Community Benefits Catholic Health
Association (CHA) of the United States, 2015 edition.
2 Charity care is the total cost of services incurred by South Lake Hospital to provide medical
services to those patients who have demonstrated their inability to pay. Charity care does not
include bad debt.
3 The Medicare and Medicaid programs pay South Lake Hospital less than it costs the
organization to provide care to its Medicare and Medicaid patients. The amounts shown are
the actual costs to provide these services above reimbursement.
4 Bad debt is the total cost of services incurred by South Lake Hospital for services provided to
patients who have not paid their bills and who have not demonstrated their inability to pay.

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