Unquestionably England’s No - Home Instead

Senior Care

Unquestionably England’s No1

Latest report confirms top score for Home Instead

CAREGivers, “I am immensely proud to hear Well on our way to achieving
these results. our aim of changing the face
of ageing for the country’s
“We are totally focused on providing top elderly population.
quality care for older people, care which is
tailored to the needs of individuals and which This is how we do it:
allows them to remain in their own homes,
leading an independent life. The work we do • Delivering a special blend of companionship
also brings peace of mind to families and this as well as personal care
is also hugely important.
• Careful matching of clients and CAREGivers
Home Instead Senior Care is “What these results confirm is that our teams so they share interests and life experiences
delighted to announce that we have, across the country, and in particular our
once again, been named as England’s dedicated and committed CAREGivers, are • No uniforms - we believe they may create a
top homecare provider. doing great work and it is gratifying to see this barrier in the relationship
recognised by a leading industry organisation.
The result comes from the UK’s leading • Minimum care visits of one hour, typically
healthcare information specialist, LaingBuisson “I would like to thank each and every one of two hours
who, for the last year, have been producing our CAREGivers for the work they do - we
quarterly league tables based on data from could not have achieved this result without • Specialist dementia training for CAREGivers
the Care Quality Commission’s (CQC’s) you!” • Actively being involved in local community
quarterly Care Compliance Monitor.
Trevor went on to explain why Home Instead initiatives including:
The tables shows the percentage of inspected has performed so consistently in the league • Be a Santa to a Senior - a Christmas
branches which are fully compliant with table, “Everything that we do, all of our
CQC’s core standards covering care, training and systems, is based on the needs of gift-giving initiative which sees gifts
safeguarding, staffing, management and the country’s growing elderly population. As donated to the elderly in need
respect for service users. has been shown, once again, by LaingBuisson, • Family Dementia Workshops - sharing
this focus allows us to excel. our expert knowledge on managing
The most recently revealed league table dementia with families in local
(taken from LaingBuisson’s July Care “The fact that we focus on personalised care communities
Compliance Monitor report) shows Home packages, rather than local authority block • Fraud Awareness - across the country
Instead in the same number one position that contracts, allows us the freedom to deliver a we are helping the elderly to be more
we held at this time last year. blend of companionship and personal care in ‘scam aware’ as we work with national
a manner which makes a real difference to the charity Think Jessica to raise awareness of
According to the information specialist, the lives of the clients we serve. scams
Care Compliance Monitor fills the void left
when the CQC ended their own star rating “Without the typical constraints imposed by ISSUE 9
scheme in 2012. local authorities we are able to have a
minimum care visit of one hour and the
Delighted with the results, Chief Executive of results of the quality care we are able to
Home Instead, Trevor Brocklebank, was keen deliver are evident by our number one
to congratulate the company’s 6,500 position.”

Proud of
our work

It’s not only organisations like Speaking about the company’s
LaingBuisson who recognise the great CAREGivers, Trevor Brocklebank
work we are doing. Every year we are said, “We employ so many
active participants in the Great amazing people. They don’t think
British Care Awards (GBCA). what they do is special - but to us
and our clients, it is. Through
We have a fabulous track record of success in their work we ensure that we
these regional and national awards which have only the best client and
celebrate excellence across the social care CAREGiver relationships, built on
sector and pay tribute to individuals who have trust and genuine friendship.”
excelled in their work.
Trevor Brocklebank
Home Instead Senior Care had six national
finalists at this year’s prestigious Great British
Care Awards, held in London in June.

Here are the stories of some of our regional
and national finalists. These stories, about our
CAREGivers, help to illustrate how Home
Instead’s care service stands out from the rest.

Claire Collingsworth

The Care Newcomer - Norwich

Claire was put forward for the East of England Great British Care Awards by
Chris Carter who owns and runs the Norwich office of Home Instead.

Entering Claire for the awards, he said “Claire this situation into one where Mrs M looked Claire with two of her clients
exemplifies the values and personal attributes forward to Claire’s visits.
required of a CAREGiver and has quickly the residential home to ease the transition
developed the technical skills and confidence An example of Claire’s attentiveness and which is exactly what she did.
needed for the role. empathy was when she recognised that Mrs
M’s dresses were not fitting as well as they Chris added “Claire brings peace of mind to
“It is a privilege to work with her and a delight used too due to weight loss. Not only did her clients and their families, and that is so
to see the joy and reassurance she brings to Claire encourage Mrs M to cook and eat a important.”
her clients and their families.” balanced diet but she also arranged for the
dresses to be taken in so Mrs M felt more
Chris highlighted the work Claire does with a comfortable.
lady with dementia as an example of how she
has taken to her new role in care. The client, Mrs M and Claire quickly became companions
Mrs M, has dementia and was very resistant to and when Mrs M was admitted to hospital,
accepting any support. Claire was a regular visitor to provide support
and a friendly, familiar face.
She initially accepted help only at the insistence
of her London based daughter who “put her Mrs M’s daughter recognised the special
foot down”. quality of the relationship and when the family
decided to move Mrs M to a residential home
Through her kindness, encouragement, closer to their home in London, Claire was
positivity and commitment, Claire transformed asked if she could continue to visit Mrs M in

Christine Camsell

The Dementia Carer Award - Durham

Our lovely Home Instead CAREGiver, Christine Cansell from the Durham office,
was a runner up in the North East finals of the Great British Care Awards.

Christine was nominated for the work she On hearing that Sue used to bake a lot, Christine Camsell, Durham
does with Sue who has advanced dementia and Christine has encouraged and supported Sue
is only 67. to get mixing again and the pair spend time Such is her commitment to caring for her client
together in the kitchen preparing all sorts of and ensuring continuity of care that Christine,
She is as far removed from being a ‘task based’ baked delights. on hearing that her alternative CAREGiver was
carer as you can get, and she wholeheartedly ill and unable to stand in during a planned
encourages her client’s independence. Her Christine also spends time pampering Sue, holiday, cancelled her trip in order to provide
ethos is very much ‘I’m here to help you, let’s with lovely long bubbly baths, styling her hair stability for Sue. In her view “Sue needed
do this together’. and painting her nails. These rituals have continuity much more than I needed a trip
helped Sue to retain her individual identity; away.”
Before being cared for by Christine, Sue wasn’t something Christine understands is easily lost
really coping and was frequently calling with dementia.
neighbours in great distress.
Keen to keep Sue active and involved in
Christine’s ‘can do’ attitude, her quiet but everyday life, Christine ensures that Sue joins
confident presence in Sue’s home and her to do small household tasks. This has
commitment to providing a personalised given Sue a real sense of achievement which is
service has transformed Sue’s life. so important for someone with dementia.

Halie Richardson

The Care Newcomer - Barnet

Halie is only 26 and has been working with the Barnet office since early 2012.

Halie has spent many years supporting her things. By keeping her in touch with her Halie Richardson, Barnet
disabled mother and younger brother interests in gardening, watching Strictly Come
providing personal care, food preparation, and Dancing, and keeping up with the latest tennis
dealing with medication. She also juggles her competitions, Halie has enriched Eleanor’s
care duties with the responsibilities of bringing everyday life.
up her daughter.
We all know that hobbies, pastimes and a
Halie goes out of her way to engage and simple thing like ‘watching the telly’ become
stimulate her clients, one of whom, Eleanor, far more rewarding and enjoyable when
suffers from arthritis and limited mobility. shared with friends. Halie and her work with
Eleanor have shown how companionship care
Rather than let her immobility stop Eleanor can re-invigorate someone.
from enjoying everyday life, Halie has engaged
her client and encouraged her to do normal

Enis Evans

The Dignity in Care Award, Sheffield

It was an obvious choice for Bryn from our Sheffield office to put forward
empathetic Enis for the Dignity in Care award.

Enis joined Home Instead in 2006 when as a independence and confidence and brightens Enis Evans, Sheffield
retired nurse, she felt that she still had much her week.”
more to offer to the community. Her wealth of
knowledge and experience in providing Enis has also been providing support to a lady
continuity of care to vulnerable clients, has with advanced Parkinson’s for the past 7 years.
been invaluable within her hands on role as a She offers her client care, support and dignity,
CAREGiver. Enis’ benchmark is dignity and which gives her client’s daughter the
respect, and she shows this at all times. reassurance that whilst she is away her mum is
being taken care of by someone who really
Her oldest client is 103 years, and with Enis’ understands her mother’s needs.
support she is able to go out for lunch once a
week. Her son commented, “Mum looks Enis truly loves what she does and travels
forward to Enis’s visits far more at times than extensively to provide care to her clients. Enis’
visits from us. The relationship they have built commitment is tremendous, she never lets
together provides Mum with some her clients down and feels honoured to be
able to make a real difference to their lives.

www.homeinstead.co.uk Lord Digby Jones
joins Redditch &
Find your nearest office: Bromsgrove
office for first
Home Instead Senior Care has anniversary
over 150 offices across the
country. Whilst gaining acknowledgement from professional organisations such as
LaingBuisson for the quality of our service is wonderful, we are always
For the full list, please visit delighted to gain positive feedback from family members.

www.homeinstead.co.uk In June, we received praise from none-other than Lord Digby Jones, who took
time out of his busy schedule to join Annie Dixon-Dunn, owner of the Redditch
where you can search by & Bromsgrove office, to help her celebrate her first year in business.
postcode for your nearest office
Lord Jones joined Annie for the event as his mother had been cared for by
or view offices by region. Annie’s team. Following a move to Warwickshire, she was subsequently cared
for by Phil Maundrill and his team at the Warwickshire office.
Alternatively, please call
Speaking at the event, Lord Jones said, “I am delighted to join Home Instead at
0800 085 2393 their first year anniversary celebrations. Caring for those older members of our
communities in their own homes, giving them support, confidence and dignity as
for more information. they meet the challenges old age brings, is not only important but will become
increasingly so as our society grows older by the year. Home Instead are
excellent care providers; I know.....they look after my Mum!”

Come and
work for us!

Home Instead Senior Care employs in the region of 6,500
CAREGivers across the UK, delivering an invaluable service to
their clients.

We are always on the lookout for caring, compassionate people to join the team.
Because we provide training, no prior experience of care is necessary - just the
desire to make a difference to people’s lives.

Each Home Instead Senior Care® franchise office is independently owned and operated. If you would like more information about becoming a CAREGiver, please call
your local Home Instead office or visit our website: www.homeinstead.co.uk
where you will find a wealth of information about the rewarding work of a
CAREGiver and learn more about the career opportunities it presents.