ITIL Foundation Mini Class (1 Day) Course Outline - PDF

NETWORK TRAINING CENTER (NTC)

ITIL Foundation Mini Class- IT Service
Management

Duration 1 Day

COURSE DESCRIPTION
ITIL: Overview and Benefits
ITIL provides a systematic and professional approach to the management of IT service provision.
Adopting its guidance offers users a huge range of benefits that include:

 Reduced costs
 Improved IT services through the use of proven best practice processes
 Improved customer satisfaction through a more professional approach to service delivery
 Standards and guidance
 Improved productivity
 Improved use of skills and experience
 Improved delivery of third party services through the specification of ITIL or ISO 20000 as the

standard for service delivery in services procurements.

COURSE OUTLINE
ITIL – Overview

 History of ITIL
 Why hundreds of organizations worldwide adopted ITIL?
 ITIL vs IT Service Management
 ITIL V2 vs V3
 ITIL V3 – “Be a part of Future today!”
ITIL V3 – The Service Lifecycle – “How it affect to your job”
 Service Strategy
 Service Design
 Service Transition
 Service Operation
 Continual Service Improvement
ITIL Qualification Scheme
 ITIL Certification Roadmap
Question & Answer

Page 1 of 2

NETWORK TRAINING CENTER CO.,LTD. (NTC) | www.trainingcenter.co.th Call us today 0-2634-7993-4

177/1 BUI Bldg., 14th Fl., Unit 1, 3 & 4, Surawongse Rd., Suriyawongse, Bangrak, Bangkok, THAILAND | Email: [email protected]

NETWORK TRAINING CENTER (NTC)

Agenda Course Outline
Day 1 Overview

09:00 AM.  Greeting & Register before attendance
09:30 AM.  ITIL Introduction
10:00 AM.  Why hundreds of organizations worldwide adopted ITIL?

10:30 AM. Morning Break

10:50 AM.  ITIL versus IT Service Management
11:30 AM.  ITIL V2 vs V3 and ITIL V3 – “Be a part of Future today!”

12:00 AM. Lunch time

1:00 PM. ITIL V3 – The Service Lifecycle – “How it affect to your job”
2:00 PM.
2:30 PM.  Service Strategy and Service Design
 Service Transition
3:00 PM.  Service Operation

3:20 PM. Afternoon Break

4:00 PM.  Continual Service Improvement
4:30 PM.
5:00 PM. ITIL Qualification Scheme
 ITIL Certification Roadmap and Guidance
 Questions & Answers

Finish

Remark: This schedule may be able to be changed, it depends on an appropriate situation regarding
Instructor leads.

Page 2 of 2

NETWORK TRAINING CENTER CO.,LTD. (NTC) | www.trainingcenter.co.th Call us today 0-2634-7993-4

177/1 BUI Bldg., 14th Fl., Unit 1, 3 & 4, Surawongse Rd., Suriyawongse, Bangrak, Bangkok, THAILAND | Email: [email protected]