BSS- tab booklet template

BROSNAN SECURITY SERVICES
EMERGENCY

RESOURCE GUIDE

Fire – Police – Ambulance EMERGENCY NUMBER

DIAL – 911

Local Police Non-Emergency Number: ______________________________________________
Local Fire Dept. Non-Emergency Number: ___________________________________________
Local Ambulance Service Non-Emergency Number: ___________________________________
Local Hospital Non-Emergency Number: ____________________________________________

TOTAL ONGAURD PROTECTION Office Number Phone: _________________

BSS Operations Manger: ______________________________ Cell: __________________
Branch Manager: ____________________________________ Cell: __________________

Client Emergency Contact

Name: ___________________________________________ Phone: _________________
Name: __________________________________________ Phone : _________________

CONTACT NUMBERS

In the event of a BREAK-IN, the Associate Detecting it will:

1. NOT TOUCH OR DISTURB ANYTHING. The area is now a crime scene. All

physical evidence must be preserved.

2. NOT STOPE OR REMOVE VIDEO TAPES. This must be done in the presence of a

police officer.

3. Dial 911 and ask the Emergency Operator for the Police Department to respond to your

location. The address and phone number of your facility.

_______________________ _____________________
Insert Site Phone Number
_______________________

_______________________
Insert Site Address

4. DESIGNATED ASSOCIATE, Go to the main entrance. Wait for the Police to arrive

and guide them to the Break-In location (if applicable).

5. Brosnan Security Services Supervisor: Facilitate the accurate completion of a Brosnan

Security Services Incident Report.

6. Contact the Brosnan Security Services Director of Operations, Brosnan Security

Services Director of Field Operations, or Brosnan Security Services District
Manager.

7. Obtain a copy of the Police Report (or number), Police officer’s name and department

name.

BREAK-IN

In the event that a person enters the site and identifies themselves as an OSHA or
STATE INSPECTOR, the ASSOCIATE WILL DO THE FOLLOWING:

1. Notify the Brosnan Security Services Supervisor and Facility Manger of the visitor.
2. The BSS Supervisor is to do the following:

Request to see the person’s identification.
Determine the reason for the inspection (routine or following up on an issue)
Contact the BSS Director of Operations, BSS Director of Field Operations, or District
Manager.
Accompany the Inspector; take detailed notes and pictures of the inspector’s concerns.
Following the inspection, recap with the BSS Director of Operations, BSS Director of
Field Operations or District Manager.

OSHA/STATE INSPECTOR

In the event of the MAIN WATER BREAK, the BSS Site Supervisor will:

1. Notify Site Building Superintendent or Maintenance Department and Facility Manger.
2. Determine if the water main is a fire sprinkler or domestic water main.
3. Turn the valve controlling the source of the water to the off position.
4. Contact the local water service company at __________________________

Insert Local Water Company Phone #

5. Notify the BSS Director of Operations, BSS Director of Field Operations, or District
Manager. If you have shut OFF the fire suppression system due to the water main break,
you must inform them. They will notify the insurance carrier that the fire suppression
system is temporarily impaired.

6. If you shut off the fire suppression system due to a break in the water line, contact the
alarm service company at _______________________________

Insert Alarm Monitoring Station Phone #

TO CLEAN UP FOLLOWING A WATER MAIN BREAK:
All MANAGERS and ASSOCIATES will do the following:

1. Use caution regarding electrical hazards.
2. Elevate merchandise to at least pallet height to deter damage.
3. Push water out of the building with, sweepers, squeegees, etc…
4. Block off and guard areas to ensure that visitor or ASSOCIATE accidents do not occur.

Expenses:
Designate a Manager to record all expenses incurred as a result of the emergency.

WATER MAIN BREAK

In the event that a person becomes VIOLENT or ATTACKS someone on
company property, with or without a weapon:

Don’t attempt to apprehend or detain the Attacker.
Don’t do anything to jeopardize the safety of any ASSOCIATES or visitors.
Carefully note the physical description of the attacker.

IMMEDIATELY AFTER THE ATTACKER DEPARTS THE PROPERTY:
1. Check for injured visitors or ASSOCIATES.
2. Dial 911 and ask the emergency operator for the Police Department to respond to your
location. The address and phone number of your facility is:

___________________________

Insert Site Address

___________________________

___________________________

___________________________

Insert Site Phone #

3. Contact BSS Director of Operations, Director of Field Operations, or District Manager.
4. Complete a BSS Incident Report, to include a detailed description of the attacker as well

as the vehicle they were in.
5. Refer all media inquiries to the BSS District Manager.

WORKPLACE VIOLENCE

In the event of a GAS LEAK, the BSS SITE SUPERVISOR WILL:
1. Notify facility superintendent or Maintenance and Facility Manager.
2. Immediately turn the gas valve to the off position.
3. Open all doors to promote cross ventilation and assign a ASSOCIATE to each open door

for security and possible evacuation purposes.

4. Power down unnecessary lamps, bay doors etc.
5. Contact the local gas service company at __________________________

Insert Company name and Phone #

IF THE DECISION IS MADE TO EVACUATE:

A. SECURITY calmly announce over the PA system.
“ATTENTION PLEASE”

Due to an emergency situation, we must evacuate the facility immediately please proceed
in an orderly manner to the nearest exit. Thank you.

NOTE: Repeat message two more times.

B. KEY ASSOCIATES WILL ACOMPLISH THE FOLLOWING:

SECURITY: Continue to use the PA system to direct the evacuation.

MANAGERS: Search the building, office area and bathrooms to ensure all visitors and
associates have evacuated.

ALL OTHER ASSOCIATES: Proceed to your designated evacuation zone.

GAS LEAK

In the event that a FIRE is discovered, the ASSOCIATE RECEIVING THE
CALL WILL:

1. Ask the reporting person where the FIRE is located, what section of the facility and pull
fire alarm.

2. Dial 911 and ask the emergency operator for the fire department to respond to our
location. The Address and phone number of your facility is:

__________________________ ________________________
__________________________
Insert Site Phone #

__________________________

Insert Site Address

3. KEY ASSOCIATES WILL ACOMPLISH THE FOLLOWING:

SECURITY: Remain at the entrance. Wait for the Fire Department to arrive and guide
them to the fire location.

BSS SITE SUPERVISOR: Immediately respond to the fire location and determine if the
facility should be evacuated, if so see below:

Contact the Facility Manager, BSS Director of Operations, BSS Director of Field
Operations, and District Manager.

Pull the fire alarm and proceed to your designated evacuation zone.

Supervisors will be responsible for head counts.

Head counts will be given to the facility manager.

FIRE – CODE RED

In the event that a CHEMICAL SPILL is discovered, the ASSOCIATE WILL
DO THE FOLLOWING:

1. Notify the building superintendent or maintenance department and facility manager.
2. Call 911.
3. Block off the spill – “HOT ZONE.”
4. Assign another associate to guard the spill area to keep others from entering.
5. Only trained emergency response employees are permitted to contain or clean up a

hazardous material spill.
IF TOXI FUMES ARE PRESENT – Evacuate the building if the safety of visitors and
associates is threatened.
IF THE DECISION IS MADE TO EVACUATE:

A. SECURITY calmly announce over the PA system,

“ATTENTION PLEASE”

Due to an emergency situation, we must evacuate the facility immediately please proceed
in an orderly manner to the nearest exit. Thank you.

NOTE: Repeat message two more times.

B. KEY ASSOCIATES WILL ACOMPLISH THE FOLLOWING:
SECURITY: Continue to use the PA system to direct the evacuation.
MANAGERS: Search the building, office area and bathrooms to ensure all visitors and
associates have evacuated. Open all doors to promote cross ventilation.
ALL OTHER ASSOCIATES: Proceed to your designated evacuation zone.

CHEMICAL SPILL

In the event of a MEDICAL EMERGENCY the ASSOCIATE RECEIVING
THE CALL WILL:

1. Ask the reporting person where the Medical Emergency is located. What area of the site?
Then inform them not to move the injured person.

2. Call 911 and ask the Emergency Operator for an Ambulance to respond to your location.
3. BSS SITE SUPERVISOR: Report to the location to investigate the emergency and

determine if an ambulance is necessary. If the emergency is of a serious nature i.e. heart
attack, fracture, severe laceration, etc. Also if the injured person requests one,
immediately.
4. SECUIRTY will go to the main entrance. Wait for the Ambulance to arrive and guide
them to the location of the medical emergency.
5. The responding BSS SUPERVISOR: IMMEDIATELY AND COMPLETELY fills out a
BSS Incident Report.

MEDICAL EMERGENCY – CODE BLUE

In the event of a POWER FAILURE, THE FOLLOWING WILL HAPPEN:

SITE SUPERVISOR

1. NOTE – Emergency lighting will come on.
2. SECURITY will monitor the building entrance/exit. They will caution entering persons

of the emergency situation and serve as a deterrent to theft.
3. Notify facility building superintendent or Maintenance Department (if applicable)
4. Check the main circuit breaker. If it is in the OFF position, first determine if it is in the

off position for a reason, i.e. servicing or construction – second, if no reason exists turn it
ON if that does not correct the problem, continue to the next step.
5. Contact the local power service company at __________________
6. Notify the BSS Director of Operations, Director of Field Operations, or District Manager.
7. Shut down any equipment that may be damaged when the power is restored. Management
can provide guidance in this area.
8. If the power failure lasts more than one hour, contact the Facility Manager.
9. Determine if the facility needs to be evacuated, using any of the following criteria:

o If the U.S Security Director of Operations feels that the situation threatens
anyone’s safety

o If it is nighttime hours and there is not sufficient natural light inside the
building.

o Services, Power Company, etc… Get this person’s name, department,
identification number, and telephone number.

IF THE DECISION IS MADE TO EVACUATE

A. SECURITY: Calmly announce in a loud, calm, clear voice and in several different areas
of the building.

“Attention Please”

Due to a loss of power, we must evacuate the facility immediately. Please proceed in an
orderly manner to the nearest exit. Thank you.

B. KEY ASSOCIATES WILL ACCOMPLISH THE FOLLOWING:

SECURITY: Continue to direct the evacuation.

MANAGERS: Search the building, offices and bathrooms to ensure that all visitors and
associates have evacuated. Close and secure all dock doors.

ALL OTHER ASSOCIATES: Proceed to your designated evacuation zone.
POWER FAILURE

At the first indication of a CIVIL DISTURBANCE, the U.S SECURITY SITE
SUPERVISOR WILL:

1. Dial 911 and ask the Emergency Operator for the Police Department to respond to your

location. The address and phone number of your facility is:

_____________________ ____________________
_____________________
Insert Site Phone #

_____________________

Insert Site Address

2. When the police arrive, facility management will do as they advise. The Police will be in

charge of the situation.

3. Notify the BSS Director of Operations, Director of Field Operations, or District Manager.

IF THE DECISION IS MADE TO EVACUATE:

A. SECURITY: Calmly announce on the PA the following:

“Attention Please”

Due to an emergency situation, we must evacuate the facility immediately. Please proceed in an
orderly manner to the nearest exit. Thank you.

B. MANAGEMENT:
1. All visitors are to be evacuated and associates sent home.
2. The management team will remain and procide transportation for associates, if
necessary.
3. All perimeter doors are to be secured and the perimeter alarm set.
4. Place extra fire extinguishers near the main enterance and bay doors and ensure that
sprinkler valves are locked in the OPEN position. Remove all combustibles from
around the outside of the building.
5. Secure all site records.
6. Leave all lights ON in the site.
7. A minimum of two managers are to remain on site if the Police permit it. DO NOT
ARM THEM. Remember to provide food and relief. They are to call the Police if
unauthorized attempts are made to enter the site.

CIVIL DISTURBANCE

In the event of a telephone received BOMB THREAT, the ASSOCIATE RECEIVING THE
CALL WILL:

1. DO NOT HANG UP unless the caller instructs you to. Let the caller terminate the call.
2. In a calm voice ask the following questions:

o When is the bomb going to explode?
o Where is the bomb right now?
o What kind of bomb is it?
o What does the bomb look like?
o Why was the bomb placed there?
o Is there a number I can call you back at?
3. Immediately following the call, notify the BSS Site Supervisor and Facility Manager.
4. Complete the BOMB THREAT INFORMATION portion of these instructions (next
page)

BSS SITE SUPERVISOR: Immediately following notification of a bomb threat do the
following:

1. Dial 911 and ask the emergency Operator for the Police Department and Fire Department
to respond to you location.

2. When the Police arrive, management will do as they advise. The Police will be in charge
of investigation and discovery.

3. Contact the BSS Director of Operations, Director of Field Operations or District Manager
to advise of the situation.

IF THE DECISION IS MADE TO EVACUATE:

A. SECURITY: calmly announce over the PA system.

“Attention Please”

Due to an emergency situation, we must evacuate the facility immediately. Please proceed in
an orderly manner to the nearest exit. Thank you.

NOTE: All should exit via the front exit in the case that the bomb may be connected to a
closed door.

B. KEY ASSOCIATES WILL ACCOMPLISH THE FOLLOWING:

SECURITY: Continue to use the PA system to direct the evacuation.

MANAGERS: Search the building, offices, and bathrooms to ensure that all persons
have evacuated.

ALL OTHER ASSOCIATES: Proceed to your designated evacuation zone.

Bomb threat continued…
BOMB THREAT INFORMATION
EXACT WORDS OF CALLER:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
TIME CALL WAS RECEIVED: _____________ AM/PM
DATE OF CALL: _______________
TIME CALLER HUNG UP: _________________ AM/PM
PERSON WHO RECEIVED THE CALL: ___________________________________________
DESCRIPTION OF CALLERS VOICE: ____________________________________________
SEX: M/F ACCENT: ______________ APPROXIMATE AGE RANGE:_______________
BACKGROUND NOISE: ________________________________________________________
WAS VOICE FIRMILIAR?: Y/N
DID THE CALLER USE SERVICE CENTER LINGO?: Y/N
DID THE CALL SEEM FIRMILIAR WITH THE SITE LAYOUT?: Y/N
ADDITIONAL OBSERVATIONS:_________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

BOMB THREAT

SITE NAME: __________________________________________________________________
SITE ADDRESS: _______________________________________________________________
SITE PHONE NUMBER: ________________________________________________________
SITE FAX NUMBER: ___________________________________________________________

Staff Members Name and Department Contact Number
______________________________ _______________________
______________________________ _______________________
______________________________ _______________________
______________________________ _______________________
______________________________ _______________________
______________________________ _______________________
______________________________ _______________________
______________________________ _______________________
______________________________ _______________________
______________________________ _______________________

FACILITY EMERGENCY CONTACTS

NATURAL DISASTER
In the event that the facility should come under inclement weather and it is not safe to occupy the
facility, a PA announcement will be made by security.
At that time you will need to proceed to the areas that have been designated as “Safe Areas.”
Supervisors will be responsible for sweeping the facility to ensure that all associates are in a Safe
Area. No one is to lease the Safe Area until you hear the all clear.
Please refer to the BSS Guideline for Health & Safety Manual for more detailed information.

(Insert Safe Area Facility Map Above)
INCLEMENT WEATHER