B Jones CAM

Carolina Claims Zone
Claims Administrative Management
Consultant

Applicant Name:
Bridget Jones, MBA

Prepared for: James A. Gadberry, AVP
Carolina Claims Zone

TABLE OF CONTENTS

COVER LETTER ............................................................................................................................................................................ 3
RESUME............................................................................................................................................................................................. 4
LEADING, INFLUENCING AND LIVING THE NATIONWIDE VALUES ............................................................ 6
MY CAREER SUMMARY............................................................................................................................................................ 9
AWARDS AND RECOGNITION ........................................................................................................................................... 14

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October 22, 2015

Bridget Jones
7534 Hearthside Way
Apt 453
Elkridge, MD 21075

Nationwide Insurance

To Mr. James A. Gadberry, AVP:
The accompanying portfolio is available for your review and consideration for the
Claims Administrative Management Consultant role. This opportunity will take
advantage of my ability to learn quickly, easily grasp complex concepts, ability to
assume increased levels of responsibility, and complete assignments independently or
as part of a team.
I offer a Bachelor of Arts degree in Psychology and a MBA with a focus in Business
Management. In addition, I offer a combination of casualty claims handling
experience, reporting and analytical skills, and leadership experience. I have
consistently achieved my MBO’s and performed to the satisfaction level of my prior
leaders and organizations.
Thank you for your review and consideration.
I look forward to speaking with you soon.

Sincerely-

Bridget A. Jones

Ms. Bridget A. Jones

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BRIDGET A. JONES, MBA

7534 Hearthside Way
Apt 453

Elkridge, MD 21075
Phone: 804-386-8314
Email: [email protected]

PROFESSIONAL SUMMARY:
People and performance oriented professional who is dedicated to improving engagement, productivity and profitability.

SKILLS:
• Nine years of financial experience, to include five years of insurance and claims handling experience.
• Strong leader with a focus on performance management, diversity & inclusion, and engagement.
• Self starter that works independently, while contributing to the success of the entire team. Highly organized
and a keen ability to prioritize and make effective decisions.
• Skilled multi-tasker, detail oriented, and effective communication skills.

NATIONWIDE INSURANCE

Claims People Leader-First Party Medical Columbia, MD

July 2014-Present

• Dedicated claims people leader overseeing eight senior specialists for the First Party Medical team.

Specialized in handling the VA, MD, DC, & DE region.

• Ensure each associate provides exceptional customer service and understands the core and performance

values.

• Responsible for workflow planning, talent acquisition, and disciplinary actions. Prepare and
deliver performance results bi-annually.

• Accomplishments:
o Engagement Leader: 4.78 (2015)
o Recognized by CLT for Adaptive Leadership and Continuous Improvement
o Selected to represent the zone for Diversity & Inclusion at the annual CIAA conference in
Charlotte, NC
o Mentor to the 2015 Leadership Development Class
o Class facilitator for the annual MACZ Leadership Meeting
o Catastrophe Coordinator for the Columbia office
o Sponsor of PIP/BI Claims Partnership
o Company representative for the affinity partnership with Bowie State University and recruiting
efforts

Business Information Specialist/Lead Richmond, VA

July 2013-July 2014

• Produced monthly performance and financial reports; and additionally creates ad hoc reports for the Mid-

Atlantic Claims Region to aid in making business decisions.

• Proactively presented actionable recommendations and considerations to the Claims Leadership Team that

aided in leading their respective operation.

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• Lead multiple special projects and continuous improvement efforts; and additionally served as coordinator
for Catastrophe and Cognos reporting.

• Facilitated training sessions for zone leaders and NESRO leaders on claims report preparation and data
base access.

• Created and maintained the SharePoint site for Mid-Atlantic Claims Zone and requested to partner with
the MARO RLT to build regional SharePoint site; this site provides reporting updates, associate
recognition, and training resource materials.

Claims Specialist II Richmond, VA

February 2010-July 2013

• Investigated, evaluated, and equitably negotiated with members and claimants for liability/bodily

injury cases in VA, MD, DE and DC in accordance with company policies and procedures.

• Experienced in handling auto liability investigations, soft tissue medical claims, and complex

injury/fatality liability cases.

• Served as a member of the Property Catastrophe Call Back Unit for over 3 years.

• Accomplishments:
o Promoted from Non Injury Claims Specialist to Bodily Injury Specialist in 12 months (2011)
o Promoted from Inside Bodily Injury Specialist to Attorney Negotiator in 12 months (2012)
o 2nd leading associate on the team for file closures and maintained 90% file quality adequacy as an
Attorney Negotiator
o Mentored BI and Non-Injury associates; provided classroom training on multiple topics, selected
to review Mid-Atlantic claims processes and procedures

WELLS FARGO ADVISORS

Operations Analyst Richmond, VA
July 2006-February 2010

• Provided operational support for high-volume brokerage institution; specialized in Equity and Options

products.

• Held multiple positions through career progression; Operations Analyst, Department Trainer, and SME
for Options product.

• Assigned tasks to associates, staffed SME projects, tracked progress and updated managers, partners, and

clients as necessary. Provided classroom style training for 10-20 associates on new products, product

updates, and/or procedural changes.

ACADEMIC BACKGROUND

STRAYER UNIVERSITY Richmond, Virginia
• Master of Business Administration (MBA)
Area of Concentration: Management and Leadership

VIRGINIA COMMONWEALTH UNIVERSITY Richmond, Virginia

• Bachelor of Science
Major: Psychology

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Leading, Influencing, & Living
the

Nationwide Values:

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We have a bias for action and passion for results:
• Engagement score of 4.78 (2015)
• Top third of Customer Service Results for the NILC/MED organization
• Successfully lead multiple sessions of the bi-weekly Business Analyst teleconference
• Lead Stress Management training for the 2015 Mid Atlantic Claims Zone Manager Meeting
• Lead Cognos and ClaimCenter training for the 2014 Mid Atlantic Claims Zone Manager Meeting
• Lead Effective Time Management training for the 2013 Mid Atlantic Claims Zone Manager Meeting
• Lead Excel 101 course for over 30 associates in the claims zone
• ARG/BUC Involvement:
o MARO Diversity & Inclusion Council-2012 to present
o Fun Club-2015
o All Womens’ ARG-2012
• First Annual MACZ Inclusion Summit sponsor
• Created 1st Party Medical automated receipts and workload management database

We act accountably:
• Served as chair of the Mid-Atlantic Region’s Diversity and Inclusion Council (2012-2014)
o Partnered with HR to lead events that resulted in over 10 new hires to the region
o Partnered with leadership to help drive the purpose of Diversity and Inclusion in the region
• Partnered with HR to co-create 2014 Summer Internship Program documents
• Developed shared database for tracking receipts and production for the First Party Medical
department

We Value Coaching and Feedback:
• 2014 Leadership Development Program graduate
• 2015 Leadership Development Program team mentor
• Sponsor the MACZ zone huddle board
• Mentor to three casualty associates
• Participated in cross functional mentoring relationship with AVP Sabrina Frieberg
• Developed customer service champion recognition program for the First Party Medical department

We Work as One Team:
• Supported and provided data and analysis for the CLT during Performance review with Vice
President Stu Wilner
• Created sharepoint site for the Mid Atlantic regional office in partnership with the Staff Operations
Director Missy Davenport
• Partnered with HR on associate referral events
• Lead Cognos and reporting training for NESRO CLT
• Interim IBI manager while the leader position was being staffed
• CAT internal call back unit coordinator for the Columbia, MD office

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We have fun:
• Participation in Fun Club Events (Holiday Events)
• Community Service Events
o Rebuilding Together Richmond
o Que Pasa Festival
• Participated in office engagement planning

We sell Nationwide in everything we do:
• Participation in lead generation events
• Participation in the 2014 Mid-Atlantic Region Sales Kick Off
• Attended 2015 CIAA Tournament and volunteered at the Fan Experience Booth
• Company representative for the affinity partnership with Bowie State University and recruiting efforts

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My Career:

Bridget A. Jones

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Career Interest

Explore my Options
Move Up

Development Plan

Continuous Improvement
Continue to find new places that reporting would be impactful.
Continue to utilize certain congnos reports to help drive CSI and technical performance
Continue to partner with NILC and BI to promote cross functional awareness and generate
knowledge within my team

Leveraging Diversity
Continue to work with the RLT and CLT on the upcoming D&I Summit. The purpose of the
summit is to generate awareness about D&I from the corporate level, create an understanding
of the cultural and business need of D&I, and also to invoke conversation from associates and
leaders about the culture of D&I.

Technical/Professional Knowledge & Skills
Continue pursuing CPCU designation (2 courses per year).

Recent Development Progress
Career Goals

Short Term: Continue to learn the financial aspect of the claims operation.
Participate in the National P&C Diversity & Inclusion Council.
Long Term: Continue to develop myself to prepare me for increasing levels of leadership and
cross functional opportunities.
Gain experience and look for opportunities that lead and prepare me for director level positions.

Mobility

Full

Career Summary

PROFESSIONAL SUMMARY:
People and performance oriented professional who is dedicated to improving engagement,
productivity and profitability.

SKILLS:
Nine years of financial experience, to include five years of insurance and claims handling
experience.

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Strong leader with a focus on performance management, diversity & inclusion, and
engagement.
Self starter that works independently, while contributing to the success of the entire team.
Highly organized and a keen ability to prioritize and make effective decisions.
Skilled multi-tasker, detail oriented, and effective communication skills.

Work Experience

Nationwide Insurance
Casualty Claims Manager-First Party Medical
07/01/2014 To Present
Dedicated claims people leader overseeing eight senior specialists for the First Party Medical
team. Specialized in handling the VA, MD, DC, & DE region.
Ensure each associate provides exceptional customer service and understands the core and
performance values.
Responsible for workflow planning, talent acquisition, and disciplinary actions. Prepare and
deliver performance results bi-annually.

Accomplishments:
Engagement Leader: 4.78 (2015)
Recognized by CLT for Adaptive Leadership and Continuous Improvement
Selected to represent the zone for Diversity & Inclusion at the annual CIAA conference in
Charlotte, NC
Mentor to the 2015 Leadership Development Class
Class facilitator for the annual MACZ Leadership Meeting
Catastrophe Coordinator for the Columbia office
Sponsor of PIP/BI Claims Partnership
Company representative for the affinity partnership with Bowie State University and recruiting
efforts

Nationwide Insurance
Business Information Specialist/Lead
08/01/2013 To 06/30/2014
Produces monthly performance and financial reports; and additionally creates ad hoc reports
for the Mid-Atlantic Claims Region to aid in making business decisions.
Proactively presents actionable recommendations and considerations to the Claims Leadership
Team that will aid and assist in leading their respective operation.
Lead multiple special projects and continuous improvement efforts; and additionally serves as
coordinator for Catastrophe and Cognos reporting.
Facilitate training sessions for zone leaders and NESRO leaders on claims report preparation and
data base access.
Created and currently maintains SharePoint site for Mid-Atlantic Claims Zone and requested to
partner with RLT to build regional SharePoint site; this site provides reporting updates, associate
recognition, and training resource materials.

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Nationwide Insurance
Claims Specialist II, Medical (IBI and Attorney Negotiations)
03/07/2011 To 07/31/2013
Investigated, evaluated, and equitably negotiated with members and claimants for
liability/bodily injury cases in VA, MD, DE and DC in accordance with company policies and
procedures.
Experienced in handling auto liability investigations, soft tissue medical claims, and complex
injury/fatality liability cases.
Served as a member of the Property Catastrophe Call Back Unit for over 3 years.
Accomplishments:

Promoted from Inside Bodily Injury Specialist to Attorney Negotiator in 12 months. (2012)
2nd leading associate on the team for file closures.
Maintained 90% file quality adequacy as an Attorney Negotiator.

Nationwide Insurance
Non Injury Claims Associate
02/22/2010 To 03/07/2011
Investigated, evaluated, and equitably negotiated with members and claimants for
liability/bodily injury cases in VA, MD, DE and DC in accordance with company policies and
procedures.
Experienced in handling auto liability investigations
Accomplishments:

Promoted from Non Injury Claims Specialist to Bodily Injury Specialist in 12 months. (2011)
Maintained low pending, high quality, and CSI scores

Wells Fargo Advisors
Operations Analyst
07/17/2006 To 02/19/2010
Provided operational support for high-volume brokerage institution; specialized in Equity and
Options products.
Held multiple positions through career progression; Operations Analyst, Department Trainer,
and SME for Options product.
Assigned tasks to associates, staffed SME projects, tracked progress and updated managers,
partners, and clients as necessary. Provided classroom style training for 10-20 associates on
new products, product updates, and/or procedural changes.

Education

Virginia Commonwealth University
Bachelor of Science
Psychology

Strayer University
Master of Business Admin
Business Management-Leadership and Management

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Community Involvement

Community Service Participation:
United Way, Safe Harbor Womens Shelter, Rebuilding Together Richmond

Professional Organization Memberships with Community Focus and Involvement:
NBMBA

Skills & Expertise

Team Building
Banking
Associate Engagement
Presentation Design and delivery
Communications
Hyperion
Coach & Motivator
Microsoft Office - Word, Power Point, Excel, Access
SharePoint
SPOT
Training and Facilitation
Leadership
Diversity & Inclusion
Casualty Claims
Reporting and Analytics
Project Management
Broker Dealer Operations

Mentor

Jeanie Seidelmann Director, Claims - Commercial
Veronica Bland Associate Director, Claims
Sabrina Freiberg AVP, Sales - Excl Dist
C F Younger Jr Consultant, Ops Business Sup

Nationwide Tenure

5 Years 8 Months

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Awards and Recognition:

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