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Share and Sell Fan Diffusers and Pods

The Scentsy Fan Diffuser and Pods fragrance delivery system provides immediate
fragrance for nearly any space in a durable and functional way. The fan diffusers are
easy to use and a delight to experience.

Plan & Prospect

Know the Product
Value Proposition and Positioning

The Wall Fan Diffuser plugs into any outlet and features a sturdy shell (one version has a light),
is recommended for high-traffic areas in the home or office, and has space for two Scentsy
Pods.

The Mini Fan Diffuser is compact, can be plugged into any USB port, and packs an instant
fragrance punch. It’s available in six colors and can transition from a cubicle to carpool, office to
home.

There are two Scentsy Go options: Scentsy Go is the premium, feature-packed version with an
18-hour battery life, light effects and two fan modes; Scentsy Go Solid is the simpler and more
economical version with a 10-hour battery life, no light and one single fan mode.

All Scentsy Fan Diffusers use Scentsy Pods, which come in packs of two. Use one pod in either
fan diffuser or use two to increase fragrance intensity or mix & match for a customized blend
(the Mini uses only one Pod).

Available Resources
Familiarize yourself with the catalog, product training guide and your Personal Website (PWS)
to learn more about features and benefits, use and care, and any sales and promotions to
better engage with your contacts as a knowledgeable Consultant.

Know Your Audience
Target Customer

Tech-savvy customers on the hunt for unique and functional products are sure to love this
fragrance experience. Fan Diffusers also solve common household problems for families with
kids or pets — the products are durable and sturdy, while offering a no-spill solution to quickly
freshen all the rooms and hallways in their home. Because of their versatility, portability and
function, Fan Diffusers are great for everyone!

Features vary among Scentsy Fan Diffusers, from lighting, size and portability to battery life
and fragrance intensity, so help customers find the perfect option to meet their needs. Even
customers who love our more stylish Scentsy Warmers should consider Fan Diffusers in the
areas where function is more important than form.

Make a Plan
Contact List
As you consider who might need a Fan Diffuser in their life, think of someone you know who
travels or spends a lot of time in their vehicle, has high traffic areas in their home and needs a
no-spill fragrance solution, works in a cubicle environment or lives in a dorm room or a small
apartment. They also make great gifts for graduates, newlyweds and pet lovers! Take a few
minutes to write down your list.

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Share and Sell Fan Diffusers and Pods

Preferred Selling Method
Home parties, open houses, promotional displays, fairs and shows are all great ways to share
the unique features and benefits of different fan diffusers. When in-person isn’t an option,
social media platforms like Facebook, Instagram and Pinterest can be a great alternative to
reach people, relying on the captions, pictures, Instagram and Facebook stories and videos to
pique the interest of prospective customers.
Preparation
For helpful staging and social post inspiration, check out #ScentsySnapshot or our official
Scentsy brand pages. The printed and digital catalogs showcase fan diffusers in various
lifestyle shots, and product list sheets display the full product line and Scentsy Pod fragrances.
Since pods don’t come in sample form, we recommend using product postcards with an
accompanying scented sticker in an available pod fragrance. Have those handy when you’re
out and about. Be prepared to initiate conversation and have a call to action in mind to keep
that conversation going! Will you ask them to connect with you on social media? Visit your
PWS? Attend a virtual party or set up a personal shopping link?

Create Awareness and Build Interest
Think of this as networking — where you’ll start interacting with others, building relationships,
and deciding whether and when you’ll have a deeper conversation about Scentsy.
Identify your customers who are always on the move and need alternatives to liquid wax or oils.
Think of any delivery or ride share drivers you know.

“You spend so much time in your car! You should try a Scentsy Go!
It’s portable, rechargeable and uses spill-proof fragrance.”

Ask to display items with some catalogs and business cards at a salon, dentist’s office or gym.

“This place is bustling with people. Would you mind if I display a Scentsy Go or
Mini Fan Diffuser at the sign-in counter? I will replace the pods in a few weeks
for you.”

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Share and Sell Fan Diffusers and Pods

Create a video showing how easy it is to change Scentsy Pods in a child’s room. Encourage
dialogue — connect with viewers who would benefit the most from this mess-free feature.

“The Wall Fan Diffuser is my go-to solution for this little guy’s room– I don’t have
to worry about spills, and he gets to pick out and change up his favorites!”

Offer a Scentsy Go or Mini Fan Diffuser and Pods for a week to anyone on your contacts list who
travels—recommend for offices, hotel rooms, RVs, etc.

This is a great way to enjoy Scentsy wherever you go or how you get there—no
wax or water to spill, and you enjoy up to 120 hours of fragrance.”

Position & Close

Now that you’ve created awareness and built interest, your focus shifts to:

• listening — either in-person or virtually — for problems to solve and/or desired results so
you can position a specific Scentsy product as a possible solution, and

• closing the deal.

Listen & Recommend
There’s no need to immediately share every feature and benefit. Rather, share just enough to
let the customer know you’re listening and have a possible solution. Ask additional questions, if
necessary, before making a recommendation.

“I hate wax spills on my walls and “I understand! The Wall Fan Diffuser
carpet. I need something for the provides no-spill fragrance and is ideal
hallway and kiddo’s room.” for high-traffic and play areas. You can
control the strength of the fragrance
“I don’t want candles at my desk, using 1-2 pods.”
but I’d love to have fragrance in my
workspace.” “A Mini Fan Diffuser is what you need!
It plugs into a USB port and delivers
immediate fragrance.”

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Share and Sell Fan Diffusers and Pods

“I wish I had something that makes “Sounds like you need on-the-go portable
my car smell good. I spend a lot of time options! If your car has a USB port, the Mini
commuting during the weekand running Fan Diffuser is perfect! If not, I recommend
errands on the weekend.” a battery-powered Scentsy Go. It provides
hours of travel-friendly fragrance.”
“I need a way to freshen up the RV. It
can get a little stinky, but there isn’t “Try Scentsy Go! It has a long battery life,
always power available.” plus you can recharge it with a USB cable
when you have power again.”

Present Buying Options
Once the customer agrees to move forward (likely with your recommended solution), your last
step is to share the best ways to buy. Listen for clues here as well to ensure you’re meeting your
customer needs.

Determine which fragrance option they would prefer and how many pods they might need.

• “You mentioned you want to freshen your car and RV. Clothesline, Clean Breeze or
Lavender Cotton would be perfect — they’re so fresh and clean!”

• “If you like experimenting with blends and variety, try mixing two Pods for a custom
experience”

• “It looks like you have your eye on a few fragrances! We have two Bundle and Save deals:
Buy three, save $1 USD or buy six and save $10 USD.”

For a cost-effective option, recommended a party so your customer can use Host Rewards.

• “You want all three fan diffusers, plus fragrances. I want to help you get the best deal! Let’s
set up a screen-time social or shopping link for your friends, and you can snag your wish
list items for free and half-price!”

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Share and Sell Fan Diffusers and Pods

Serve and Grow
Provide great customer service
Add a special touch

Showcase the order in a cellophane bag, or use a paper gift bag. Tie a ribbon that matches the
color of the Scentsy Pod label. Add a cardstock thank you tag or sticker and you’re all set! Make
delivery arrangements and follow through, then check in on delivery day to confirm the time.
Educate customer on product use and care
If your customer is new to Scentsy, they may need some simple product education. Explain
how to set up and plug in their new fan diffuser and how easy it is to change Scentsy Pods. If
your customer purchased a Scentsy Go, review the fan and lighting settings, indicator light and
how to recharge the battery.

Follow Up
Customer satisfaction check-in
Get the recipient’s contact information for follow-up. The best follow-up system is the one you’ll
use; Consultants typically use the 1-1-3 (one week, one month, three months) or the 2-2-2 (two
days, two weeks, two months) methods to follow up with customers after they receive their
order.

“I’d love to hear your thoughts on this new
fragrance experience! May I have your
number to follow up in a few days?”

Find out if they are ready to reorder.

“Hi Stacy, checking in on your Pod supply!
Would you like to reorder, or is there
something new you’d like to try?”

Ask for referrals.

“I hope everyone had a great time at your
party and are enjoying their new Scentsy
goodies! If there’s anyone else who couldn’t
make it or forgot to order before we closed it
out, I’d love to connect with them! Feel free to
share my information with them or tag them
in one of my posts.”

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Share and Sell Fan Diffusers and Pods

As you continue to provide quality customer care and fulfill your customers’ product
needs, their trust in you as their Consultant will grow, as will your business. Stay up to
date with the catalog, Product Training Guide and News section of Scentsy Success for
more product release information. We constantly refresh our designs and fragrances to
provide more reasons for you to connect with your customers.

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