Simplifying the way people connect and communicate. - IBM

Collaborative solutions
To support your business objectives

Simplifying the way people connect
and communicate.

IBM Lotus Sametime software with integrated audio from Avaya —
On Demand Business solutions for efficient collaboration

Provides integrated audio, enterprise instant messaging and Web conferencing
Enables enhanced control of multiple-participant calls

Offers opportunities for significant cost reduction through fewer toll calls and service charges
Helps simplify locating and adding participants to telephone conversations

Promotes security of audio and Web conference content through control features and
installation behind the corporate firewall

Click-to-Call capabilities Challenge: connecting employees quickly down even further — saving time and
and easily increasing user efficiency by making it
• See the telephony connection Communication is the engine that drives easier and faster to connect to others.
status of each participant, includ- your business, so assembling the right
ing: who is speaking, who has people at the right time is crucial to Audio conferencing is now just a click away
joined the call, who is on mute, effectively make decisions and respond By combining IBM Lotus® Sametime®
who is being connected to customer and marketplace demands. software, IBM’s platform for real-time
Fortunately, collaboration tools have collaboration, with the audio conferencing
• Select or input the preferred significantly improved business communi- capabilities of Avaya Meeting Exchange,
number used to reach a contact cations in support of both structured IBM and Avaya provide users with an
based on the contact’s location meetings and spontaneous gatherings. enhanced ability to launch and manage
at that time virtual conferences.
E-mail, enterprise instant messaging
• Call, hang up, remove, mute and and Web conferencing have brought With integrated, full-featured audio from
unmute individual users with the people together, to help them exchange Avaya, a user can extend his or her
call controls along the bottom of ideas through shared presentations and collaboration capabilities even farther
the audio conference dialog box the written word. Voice communication and instantly “click-to-call” a single
has been enhanced, too, providing person or “click-to-conference” a group
• Call all, end the call, add users, individuals with more options for reaching of users from IBM Lotus Notes® or Lotus
mute all, unmute all, show number out to their coworkers and finding them Sametime environments.1 Users can place
and display settings with universal at their desks, at home or on the road. a telephone call to a Lotus Notes or Lotus
call controls along the top of the Today, your employees no longer have to Sametime contact by right-clicking on his
audio conference dialog box stop using one communication method or her name, allowing the person to initi-
in order to use another. With the ability to ate calls and control interactions without
seamlessly progress from an e-mail to an switching applications or looking up
instant message to an audio conference, phone numbers. After right-clicking, a
or to control audio conference capabili- Click-to-Call dialog box appears, and the
ties from within a Web conference, the caller can input or select the number that
barriers to communication can be broken is preferred, depending on where the

IBM Lotus Sametime Click-to-Call dialog box
3

contact is at that time. When connected, And, conveniently, a moderator can
the conference moderator has a variety have the conference itself dial out to
of controls, including the ability to call new participants or share the dial-
out to additional participants, mute lines in number and passcode so that
and disconnect participants. participants can call in themselves.

For conference calls with multiple A single interface for both audio and Web
participants, the process is similar. conferencing
The conference moderator can select IBM Lotus Sametime with integrated audio
multiple names and initiate a call that from Avaya brings audio conferencing
rings everyone’s phones at the same together with presence awareness, instant
time, while displaying the connection messaging and Web conferencing in a
status of each participant. The mod- single, integrated solution.
erator has considerable control over
the call, with the ability to mute par- With audio controls embedded in a
ticipants, see who is (and isn’t) Web conference, meeting participants
speaking and disconnect participants. have a unified interface for managing
both the audio and Web portions of a

4

conference. This capability can increase Easier and more cost-effective Meeting Room capabilities
security by allowing users to identify collaboration
others participating in the conference, Lotus Sametime with integrated audio • Have the conference call you instead
and offers the moderator enhanced from Avaya enables more productive of you calling into the conference
controls to disconnect participants and and responsive communication
lock conferences. Visual icons also among your employees. It allows your • Dial out to new meeting participants,
show who is speaking, who has raised employees to initiate spontaneous instead of requiring that they dial in
his or her hand and who is muted. conference calls that address your
business issues in a more timely • Lock the conference to control
Audio conferencing details are displayed fashion, helping employees to focus on participation
within the Web conference, and partici- the message, not the medium.
pants can request that the conference • Mute all users
call them, rather than having to dial into
the conference. Moderators can also • Display audio conferencing informa-
dial out to participants who may not have tion, such as the dial-in number and
access to audio conferencing information, passcode, in the Web conference
so that it’s easy to connect those joining
remotely or from the road. • See the telephony connection status
of each participant, including: who
has joined the Web portion of the
conference, who has joined the audio
portion of the conference, who is
speaking and who is on mute

• See who has raised his or her hand

• Disconnect individual participants

• Mute and unmute individual lines

IBM Lotus Sametime Meeting Room
5

At the same time, it is possible to reduce From vendors you can trust, with proven,
your communications costs. Because it marketplace-leading enterprise solutions
is designed for on-premise deployment, The integration of Lotus Sametime
Lotus Sametime software can offer
significant cost advantages over hosted collaboration and Avaya communications
services, while making it easier to
extend the benefits of Web conferencing technologies represents the combined © Copyright IBM Corporation 2006
across an entire organization. excellence of two proven, marketplace
leaders. Both offer security-rich, scalable, Lotus Software
And with Avaya Meeting Exchange, enterprise-class solutions designed to IBM Software Group
you can realize additional savings by help businesses increase user product- One Rogers Street
bringing audio conferencing inside the Cambridge, MA 02142
corporate firewall and over your own U.S.A.
network, instead of using an outsourced
service with per-use and recurring fees. ivity and responsiveness. Lotus Sametime Produced in the United States of America
Avaya Meeting Exchange also supports software is the most used instant messag- 10-06
time-division multiplexing (TDM), pure ing solution in enterprises, including 60 All Rights Reserved
Internet Protocol (IP) and mixed network percent of Fortune 100 companies2;
environments so that you can potentially Avaya is the leader in both enterprise IBM, the IBM logo, Lotus, Lotus Notes, Notes and
drive your telephony expenses down telephony3 and IP telephony.4 IBM Lotus Sametime are trademarks of International Business
even farther by using an IP network to Sametime with integrated audio from Machines Corporation in the United States, other
reduce toll calling. Avaya joins two proven technologies countries or both.
brought together to create a robust and
full-featured communications tool. Avaya, the Avaya logo and Avaya Meeting Exchange
are trademarks of Avaya Incorporated in the United
For more information States, other countries or both.
To learn more about IBM Lotus
Sametime with integrated audio Other company, product and service names may be
from Avaya, contact your IBM sales trademarks or service marks of others.
representative or visit:
The information contained in this documentation
ibm.com/lotus/sametime is provided for informational purposes only. While
efforts were made to verify the completeness and
accuracy of the information contained in this docu-
mentation, it is provided AS IS without warranty
of any kind, express or implied. IBM shall not be
responsible for any damages arising out of the use
of, or otherwise related to, this documentation. Noth-
ing contained in this documentation is intended to,
nor shall have the effect of, creating any warranties
or representations from IBM, or altering the terms
and conditions of the applicable license agreement
governing the use of IBM software.

References in this publication to IBM products,
programs, or services do not imply that they will
be available in all countries in which IBM operates.
Product release dates and/or capabilities refer-
enced in this publication may change at any time at
IBM’s sole discretion based on market opportunities
or other factors, and are not intended to be a com-
mitment to future product or feature availability in
any way.

IBM Lotus Sametime Connect client 1 To integrate with IBM Lotus Notes software, users
must be licensed for IBM Lotus Sametime software.

2 “Osterman Research Enterprise IM Tracking Survey,”
Osterman Research, March 2005.

3 “IP Telephony Enterprise Report 2Q05,” Dell’Oro
Group, August 2005.

4 “Q2 2005 Enterprise Telephony Market Shares,”
Synergy Research Group, August 2005.

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