rhny

Index

Australia behaviourally anchored rating scales Branham, L. 276
employee voice 427 (BARS) 237 Brazil 33–4
performance management 228 Breaugh, J. 176, 189
Queensland University of Technol- behaviourist perspective on Bresnen, M. 249, 253
ogy Library 95 learning 364 Brewster, C. 607
selection of indigenous peoples 200 Bribery Act (2010) 584
belief, discrimination law on 448–9 Briscoe, E. 45
authentic leadership 258 Ben-Hur, S. 259 British Psychological Society
authoritative style of leadership 254 benchmarking 671
authority-compliance management (BPS) 194
and absence targets 296 Brockbank, W. 592, 593
style 252 benefits 508, 544 Brockett, J. 198
auto-enrolment in pensions 551 Brook, M. 403
automatically unfair reasons for unfair company cars 555–6 Broughton, A. 171, 172, 185
flexible 556–7 Brown, D. 503, 504, 533, 534
dismissal 450–1 and international organisations Brown, T. 229
autonomy, and job design 621 Bryson, A. 425, 626
Avgar, A. 153 643–4 built-to-change approach 329–30
Avinor 342–3 sick pay 553–4 bullying 658–64
Aviva 79, 395
Occupational Sick Pay (OSP) 554 defining 658–60
Bach, S. 15 Statutory Sick Pay (SSP) 553–4 employee perspectives on 661–2
Baird, L. 69 Bennis, W. 249 policies dealing with 660–1
Bakker, A. 268 Bersin, J. 607
balanced scorecard 78–9, 104 Bertsch, A. 262 checklist 660
Balkin, D. 533 best fit 81, 671 tackling 662–3
Ball, S. 348 Bhatnagar, J. 598 BUPA 376
Banerjee, M. 65 bidding and bargaining phase of Burch, G. 184
Bank of America 106 bureaucracy 672
Bansal, A. 334 nÂ

Index

capability gaps/surpluses, and attendance/absence 289, 290, qualities of 417–19
iÂ

Index

content in report writing 127 impact of on HRM 55–6 Denmark
context in appraisal interviews 309 models 53–4 absence rates 289
contingency 673 culture 673 flexicurity in 58
contingency approach to strategic and employee performance Gini coefficient 515

HRM 72–6

Index

disengagement in grievance interviews employee-centred HR practices 335 formal performance review/ap-
494–5 employee champion role 604 praisal 237–9
employee commitment 14, 102, 151,
dismissal 299 planning and expected
ill-health 453 335, 425, 607, 619 Â

Index

employer’s brand image 166 e-selection 189 expression 114
Employers Organisation for Local escalator model, and employee external consultancy courses 274–5
external fit in strategic HRM 72
Government 298 voice 426 external market comparisons, and
employment, and ethics 586 Esser, A. 379
Employment Appeals Tribunal (EAT) e-systems, and shortlisting 187 sÂ

Index

fit/contingency approach 68–9 frequency distributions 119 Japanese model 49–50
consequences of lack of fit in ABC frequency table 119 reasons for diversity 51–7
company 74–5 fringe benefits 387, 507, 544
strategic human resource Fritzsche, D.J. 584 cultural variations 51–6
Â

Index

Group Personal Pension plan (GPP) definition 615 horizontal flexibility 149–50
550–1 ill-health dismissals 453 Houldsworth, E. 240
initiatives 616–18 House, R. 248, 250
group personal pensions 550–1 HR departments 21–2
group selection methods 187, 188, benefits of 623 HR-driven model of business and HR
business case 622–4, 626
195–7 criticisms of 625–7 strategy 70
Guest, D. 12, 17, 67, 81, 268, 271, 278 and job design 618–22 HR implications checklist 96
Guetal, H. 189, 190, 193 autonomy 621 HR service centres 601–2
Guildhall School of Music and feedback 621 HSBC Holdings PLC 36
skill variety 620 Huczynski, A. 294
Drama 381 task significance 620–1 human capital 70, 77, 79, 675
task variety 620 human capital developer 593
Hackman, J. 620 mental 617–18 human capital measurement
Hadley, J. 99 nature of 614–16
Haines, V. 240 Health, Work and Well-being (HCM) 104–5
half-life 321 Human Relations School 13
Hall, D. 170–1 Initiative 615 human resource development
Hall, L. 473 Heggestad, E. 193
Hallan, G. 95 Hendry, C. 230 (HRD) 645
Halliday, S. 289 Henry, L. 153 human resource function 592–609
halo effect 309 Herd, A. 252
Hamblin, A.C. 387 heroic leadership 252, 255, 256, 259 competencies 592, 593
Hampden-Turner, C. 47 Hersey, P. 253, 254, 255 critique of changes in the
Handy, C. 402, 586 Herzberg, F. 278, 524
Hannah, S. 255 Hesketh, A. 18 Âm

industrialising countries, HRM in 50 Index
industry membership churn 31
identity, task 620 information and communication structuring 632–7
IDS (Incomes Data Services) 431, 509, see also expatriates
Â

Index

job design for health and well-being Krasman, J. 621 constructivist perspective 364–5
618–22 Krats, P. 229 CRAMP framework 365, 412–13
Kubler-Ross, E. 332 e- 383–6
autonomy 621 Kulik, C. 477 from experience 365–6
feedback 621 or leadership approach to change
skill variety 620 labour markets 675
task identity 620 changes in 34 337
task significance 620–1 setting base pay and internal 510 memorising, understanding, doing
job enrichment 620
job evaluation, and setting base pay labour turnover (MUD) 412
analysis of 274–6 mobile 384–5
511–13 arguments against 273 nature of 363–6
job expectations 292–3 arguments in favour of 272 open access 384
job expertise in coaching 417–18 functional 274 social 378–9
job role design 405 impact of 272–3 social learning theory 364
job satisfaction 292–3 outside factors 274 and teaching 412–15
job security 39, 152, 534, 614, 644 pull factors 275 virtual 384
job situation 292 push factors 275 see also employee learning and
job specific tests 195 reasons for 275–6, 280
John Lewis Partnership 373–4 see also employee retention development
learning approach to change 337, 340
profit sharing scheme 537 lack of capability/qualifications, and learning cycle 365–6
Johnson, B. 189, 190, 193 fair dismissal 451 learning and development 372–90
joint consultative committee (JCC) 432
joint problem solving 114 Lake Wobegon Effect 533 evaluation of 387–8
Jones, D. 404, 538–9 Lakin, T. 166 global 386–7
Jones, G. 253, 255, 397, 402 last-in-first-out (LIFO) 455 identifying needs 372–4
Jonsen, K. 259 Latreille, P.L. 658 methods 374–86
Jønsson, T. 425 Lawler, E. 45, 329, 330
justice Lawrence, P. 337 e-learning 383–6
Lazear, E.P. 510 learning on the job 376–86
distributive 230 leader/leadership 248–63, 593 off-job 374–6
interactional 231 post-course questionnaire 387
procedural 230 authentic 258 see also employee learning and
and built-to-change approach 330
Kahn, W.A. 267 and change 337 development
Kaine, S. 425 competencies in performance man- learning on the job 376–86
Kandola, B. 363
Kaplan, R. 67, 104 agement 234 coaching 380–2
Kaufman, B. 45, 436 definition 249 and collaboration 379
Kaur, P. 167 different styles 253–5 mentoring 382–3
Keegan, A. 606 distributed 256 peer relationships 378–9
Keillor, G. 533 ethical 258–9 self development 376–8
Kellaway, L. 519–21 heroic 252, 255, 256, 259
Kelliher, C. 334 and followship 259–61 groups 379
Kets de Vries, M. 259 and management 249 social learning 378–9
Kim, T. 428 and national context 248 learning logs 378
King, J. 386 post-heroic 256–9 Leavitt, H. 143
Kingfisher 399–400 prozac 256 legal framework of work 441–64
Kinnie, N. 80 and religion 248, 259 benefit or burden of employment
Kirk, P. 248 respectful 259
Kirkpatrick, D. 387 servant- 256–8 law 459–61
Kirton, G. 185, 478–9 styles and behaviours 251–3 changes in regulations 441
Kirton, H. 401, 595 traits of effective 250–1 contract of employment 442–4
Klaas, B. 599 transformational 249, 255–9 discrimination law 445–9
Knight, K.G. 658 leading approach, and organisational family-friendly employment
Knights, D. 477
Kohn, A. 531 change 337 law 458–9
Kolb, D.A. 365, 366 leading questions 116 health and safety law 455–8
Kotter, J. 249 learning unfair dismissal law 449–55
KPMG 102, 198 Legge, L. 151
behaviourist perspective 364 Leitch Review 351
characteristics of learners 377 Leiter, M. 268
cognitive approaches 364 Lepak, D. 16, 71, 72
Levine, E. 163
Lewin, D. 427
Lewis, S. 340

688

Index

liberal market economies 57 management development, and mechanistic design 142
life expectancy 545 iÂ

Index

monitoring employee performance phases 564–5 support after absence 301
235–6 process 563 occupational health workers 301
recapitulation 566 occupational pension schemes 547–50
Monks, K. 335 roles 563–4 Occupational Sick Pay (OSP) 554
moral justification 580–1 rules governing 566 Odysseus 260
Moran, A. 635 setting 564 OECD (Organisation for Economic
Morgeson, E. 621 unity 564
motivation Nestlé UK 626 Co-operation and Develop-
Netherlands ment), competency framework
as leadership trait 250 dismissal laws 57 360–1
theory ‘y’ of 338 and ethnicity 469 off-job methods of learning 374–6
worker 619 HR shared service centres in 601 organisational development see
Mouton, J. 252, 255 network organisations 150 Âo

Index

responses to 329–31 skills-based 534–5 personality tests 192–3
role of planned change 327–9 see also reward management personnel management 11–12, 14
as specific approach 338–40 pay differentials, gender 468–9 Pfeffer, J. 17, 71
organisational citizenship 257, pay divide, and ethics 586–7 Philippines 276
pay-as-you-go state pension Phillips, L. 352, 376
268, 269 photographs in advertising 175
organisational culture 673 scheme 546 piecework incentive schemes 517, 528
payment by results (PBR) schemes Piekkola, H. 526
and managing diversity 475 Piening, E. 80
organisational effectiveness 17–20 528–9 Pierce, C. 228, 238
organisational justice, and perfor- piecework systems 528 Pinto, L. 404
Peale, N.V. 577 Piore, M. 510
mance management 230–1 Pearson, C. 200 planned change model 331
Ortin-Angel, P. 168 Peccei, R. 268 planners
outdoor courses 375 peer pressure 234–5
outplacement 582, 676 peer relationships in learning 378–9 as analysts 89
outsourcing of HR 595, 602–4, 607 peers 676 as catalysts 89
Outward Bound courses 375 Pendleton, A. 536 planning, workforce see workforce
overseas employees pensions 545–53
planning
categories 638 auto-enrolment 551 plant-wide bonus schemes 529
see also expatriates future provision 546 Ployhart, R.E. 79
overseas shot-term assignment 568 group personal 550–1 plussage 507
overtime 508 mis-selling of 581 poise 112
occupational schemes 547–50 police force competency 361–2
PA Consulting 397 polycentric approach to international
pacesetting style of leadership 254 defined benefit 548–9
Packman Lucas v. Fauchon (2012) 455 defined contribution 549 corporate culture 633–4
Paine, N. 366 and HRM 551–2 portfolio 676
Pandora’s pay packet 519–21 hybrid 550 portfolio living 586
panel interview 214 state schemes 546–7 Portugal, staff turnover 273
paraphrasing in feedback 117 Pensions Act (1995) 551 positive psychology movement 80
Park, R. 425 Pensions Act (2008) 54, 551 post-course questionnaires 387
Parry, E. 334 Perez, N. 469 post-heroic leadership 256–9
Parry, K. 260 performance 676 potentially fair reasons for unfair
part-time work 154 benefits of health and well-being
partnership agreements 432 dismissal 451
Pate, J. 430, 661 initiatives to improved 623 Powell, M. 402
paternity leave 459 employee engagement and power distance in national culture 52
path finding, leadership as 249 PowerPoint 134
Paton, N. 625–6 business 271 practices-performance link in strategic
pay and employee health 614
and HRM practices link 79–81 HRM 79–81
elements of measuring effectiveness 388 pragmatists as learners 366
basic rate 507 objectives 7–8 pre-coaching 419
benefits 507, 508 performance appraisal, and employee pregnant employees 459
bonus 507, 508 prejudice in appraisal interviews 309
incentive 507, 508 performance management 227, premia payment 508
overtime 507, 508 228–9 Presbitero, A. 276
plussage 507 performance assessment presentation 131–5
premia 507, 508 and absence levels 300
and cultural fit 76 and humour 133
and employee engagement/retention performance-driven approach 45 material 132–5
277–8 performance improvement and notes 133–4
employee performance management objectives 131–2
equal pay law 516 240–1 at tribunal 654–8
expatriates 568 and incentives 525
and international organisations performance management, employee closing statement 655–6
227–44 preparation 655–7
643–4 performance-related pay (PRP) 517, remedies 657
minimum wages 516 529–34 Schedule of Loss 657
performance-related (PRP) 517, effective use of 533–4 settlements 655
permeable organisations 15 witness statements 656–7
529–34 Personal Investment Authority 581 visual aids 134
regulatory restrictions 515
setting basic 509–13

691

Index

presenteeism 292, 676–7 leading 116 redundancy 454–5
Price Waterhouse 556–7 multiple 116 fair dismissal for 451
Prien, E. 162 open-ended 115, 317
proactive methods, and dealing with opinion-seeking 317–18 references, and selection process 190–1
probe 115–16 reflectors as learners 366
absences 293 taboo 116 reflex learning 412, 413
probing questions 115–16 questionnaires regulatory restrictions, and reward
problem-centred approach, and data analysis 318
designing 315–19 management 515
iÂ

Index

bonus 507, 508 Save the Children 178–9, 385 self-service HR 599–600
incentive 507, 508 Save as You Earn (SAYE) scheme 536 separation model of business strategy
overtime 507, 508 Scandinavian countries
plussage 507 and HR strategy 68
premia 507, 508 and co-determination 434 sequential interviews 214
and performance management reward management 518 servant-leadership theory 256–8
scatterplots 123 Servest Group 595
239–40 scenarios 96, 677 service, length of as barrier to equal
regulatory restrictions 515 Schedule of Loss in tribunals 657
setting basic pay 509–13 Schein, E.H. 416 pay 469
Scholarios, D. 194 service centres 596
collective bargaining 513 school parking system 338–9 settlements in tribunal 655
external market comparisons Schuler, R.S. 568 sex/sexuality 677
scientific management 619, 620, 677
509–10 scientific method 143 discrimination law 445
internal labour market Scott, K. 395 and equal opportunities 471
screening, pre-employment 301 sexual harassment 447
Â

Index

Smedley, T. 395, 609 Statutory Maternity Pay 9 succession planning 400–1
SMEs (small and medium sized statutory rights 677 Suff, R. 196
suggestion schemes 430–1
Âe

Index

technology Trenas, A.S. 386 National Minimum Wage 516
and globalisation 29 tribunals 678 pay differentials 515
learning with 383–6 pensions 545, 547
presentation at 654–8 reward management 517
technology proponent 593 closing statement 655–6 skills shortages in 35, 348
Tehrani, N. 659 preparation 655–7 United Nations
telephone interviewing 190 remedies 657 Human Development Reports 514
tell and listen approach in appraisal Schedule of Loss 657 United Nations Agency for Trade and
settlements 655
interviews 309–10 witness statements 656–7 Development (UNCTAD) 36
tell and sell approach in appraisal United States
Trompenaars, F. 47
interviews 309–10 Trosten-Bloom, A. 240 benefits 544
tells 678 Truss, C. 71, 267, 332, 592 dismissal law 57
temporal flexibility 149 trust ethics 584
Terminal Five (Heathrow Airport) 6 flexible benefits 556
Tesco 16 in coaching 417 and Gini coefficient 515
testing (selection method) 191–5 loss of and staff turnover 276 HRM model 47–8
Tube Lines 430–1 and leadership 251
critical features of 194 Tui Travel 335 managing expatriates 638
Discovery Session 200 Turkle, S. 112 pensions 550
problems with 195 Turner Commission (2002) 546 reward management 517
types of 192–3, 192–4 turnover see employee turnover and trade unions 644
Thelen, K. 356 Twitter 385 universalist approach and strategic
theorists as learners 366 Tyson, S. 592
theory, relevance of in strategic HRM 70–1
Ubuntu philosophy 248, 262 universities, overseas branches 647–8
HRM 81 Uggersley, K. 174 Urwin, P. 426
Thompson, D. 557 UKCES (UK Commission for Educa- Ury, W. 566
Thornton, G. 196
360-degree feedback 238 tion and Skills) 348, 351, 352–3 vacancy, determining the 204–5
time and motion studies (Ford) 619 Ulrich, D. 592, 593, 595, 596, 600, 607 validity of testing 194
tone, setting the 114 uncertainty avoidance in national values in performance
toolkits 404
Torrington, D. 238 culture 52 management 232
total quality management 49 unfair dismissal 449–55 Van den Brink, M. 165
van Dijk, H. 234
and PRP 531 automatically unfair reasons 450–1 Van Vijfeijken, H. 235
total reward 504–7 determining reasonableness 451–2 Van Wanrooy, B. 513
Tourish, D. 257–8 lack of capability 453 Varma, A. 231
Towers Perrin Consultancy 504–5 misconduct 453–4 Vartia, M. 662
Towers-Perrin-ISR 271 potentially fair reasons 451 Venture Pressings Ltd 535
Towers Watson 601 redundancy 454–5 Verbeek, S. 476
trade unions 427 unique selling proposition 167 vertical flexibility 150
unitarist approach 71 vicarious liability 447
and collective bargaining 513 United Arab Emirates, diversity victimisation 447
and international organisations videoconferencing 384
Âm

Index

Walmart 625 women demand and supply issues 101–2
Warrior learning types 377 absence rates 290 Dorset Police 93
Watson, S. 605 in boardroom 468 forecasting needs 96–8
Web 2.0 technology 384 and flexible working 153, 154, 280 global challenges 94
websites, corporate and commercial homeworking 155 and NHS 91–2
and indirect discrimination 446 reconciliation and decisions 101–2
and recruitment 169–70 labour force participation 141 scope of 92–3
well-being see health and well-being and leadership 248 as strategic programming 89
well-oiled machine 53 older 470 workforce utilisation, identification of
WERS (Workplace Employment and pay 468, 516
see also gender in workforce planning 90
ÂR