An Overview of Tier1 Tier2 Tier3 IT Support Engineers
IT support, also known as a technical help desk or support desk, is a service businesses offer for IT product customers. You can choose a Level 1 Support engineer for your technology-related issues. However, if they cannot identify and fix the problem, the ticket is assigned to L2 and L3. So, in that case, you need to contact L2/L3 customer support engineers according to your requirements and resources.
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