The Decades-Long QA Odyssey: Celebrating the 10th National QA Convention 2019

Convention




MOH/S/IPSK/159.19(BK)
IHSR as the MOH-designated secretariat for the Quality Assurance Programme cordially present to you this coffee table book to commemorate
the 10th National QA Convention 2019.
Celebrating the 10th National QA Convention 2019
Reminiscing the past, Capturing the present, Crafting the future.


Institute for Health Systems Research
All rights reserved.
No part of this publication may be produced, stored in retrieval systems or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the Publisher
MOH NO: MOH/S/IPSK/159.19(BK)
©Institute for Health Systems Research ISBN 978-967-5398-97-1
Published by:
INSTITUTE FOR HEALTH SYSTEMS RESEARCH MINISTRY OF HEALTH MALAYSIA
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Phone no: 03-3362 7500
Email: [email protected]
Website: www.ihsr.moh.gov.my
Published in 2019


EDITORIAL COMMITTEE
Advisor
Dr. Nor Izzah binti Hj. Ahmad Shauki
Chief Editor
Dr. Samsiah Awang
Associate Editor
Dr. Paa Mohamed Nazir Abdul Rahman
Editorial Members
Dr. Izzatur Rahmi Mohd Ujang Dr. Nur Wahida Zulkifli
Dr. Siti Fazira Edzua Jamaludin Dr. Divya Nair a/p Narayanan Mrs Normaizira Hamidi
Mrs Nur Khairah Badaruddin Mrs Noor Hasidah Abd Rahman Mrs Norhafizah Nordin
Mr Mohd Syafiq Awang
Designer
Mr Mohd Syafiq Awang
Photographer and Photo Manager
Mr Mohd Syafiq Awang
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What’s inside...
09 14 Foreword
Message
Preface
The Continuous Cycle of Quality Assurance in the Ministry of Health
2 The Seed
Development of QA 10
The Plant
Hospital/District Specific 15 Approach (HSA/DSA)
Approach to Training 17 Building Capacity in QA 18
in the Early Years
Training Throughout the 19 Decades
Photo Gallery of the 21 Locally Conducted
Training and Workshop
International Training 23 and Consultancy
Sessions Conducted
Inspirational Anecdotes 25 1.0
4 Programme in the MOH
6 National Indicator 11
Approach (NIA)
8 NIA Roadmap 13


26 67 75 81
The Flower
QA Conventions 27 The Winners 47
The Learned and Wise Judges 51
Collection of QA 55 Abstracts
Publication of Q Bulletin 56 (Special Edition)
Publication of Technical 57 Report
Tokoh QA Cemerlang 58 Award 2017
59
60 65
Inspirational Anecdotes 66 2.0
The Fruits The 10th National Translating QA Studies 68 QA Convention
Crafting the Future
Pearls of Wisdom 81 Emanating from the Lips
of our QA Champion
Crafting the Future 83 Inspirational Anecdotes 84
3.0
into Policy and Practice 2019
Certificate of Recognition
Key Facts and Figures
Innovative Additions Over the Years
Widespread Replication 70 Exciting Features 77
Q Bulletin’s Facelift 71 The Judges 78 Tokoh QA Cemerlang
Compendium of QA 72 Award 2019 79
Projects
Tokoh QA Lagenda 80 QA Studies at National 73 Award 2019
Level
Fine-tuning the NIA with 74 NHCQI


DEPUTY DIRECTOR-GENERAL OF HEALTH (RESEARCH & TECHNICAL SUPPORT)
YBhg Datuk Dr. Christopher K. C. Lee
1


FOREWORD
This year marks the 10th time that the National Quality Assurance (QA) Convention is being organised by the Ministry of Health Malaysia (MOH). In conjunction with this significant and historic moment, the launch of this special coffee table book is indeed a timely one and seeks to depict the exciting journey of the convention since the Quality Assurance “seed” was planted in the MOH Malaysia more than three decades ago.
I would like to take this golden opportunity to thank all the quality gurus, “sifus” and champions who have been instrumental in establishing the building blocks of a quality culture in the MOH and who paved the way for the Continuous Quality Improvement movement in the MOH. Without their tireless endeavour, our quality improvement programmes would not have stood strong and flourished like they have today. Thus, we must continue to propagate and nurture their endearing legacy of Quality, for the betterment of the health of all Malaysians.
I am pleased to note that over 500 Quality Assurance/Quality Improvement (QA/QI) projects had been presented since the first convention in 2001 but the fact is that not only quantity matters, but quality too. What is even more crucial is the impact of the QA/QI project to health outcomes - how many of them really made a difference to patient care processes and outcomes. The sharing and replicating of these commendable efforts to create a “critical mass” is also a vital issue i.e. how many of them had been replicated, adopted and adapted as well as translated into practice. How do we measure and keep track of their progress? As the wise often say, “Words are just words, promises are just promises but only action is reality”.
It is also a well-known point of view that quality should be everybody’s business and it thus goes without saying that quality is a key component of professionalism and should thus be part and parcel of our day-to-day activities; it should not be viewed as an added burden or separate from our daily tasks. Thus, the involvement of all healthcare providers at each level of care is crucial and this should be ably supported by the top-level leadership, in order to ensure that quality is embedded in our work culture.
Allow me to congratulate the members of the team, who had worked tirelessly to produce this coffee table book, which I sincerely hope will not only be a pleasant trip down memory lane but as we pause to reminisce and reflect on our past and current achievements, we must DREAM BIG for our future.
“Change is the only constant in the Universe” and being the most “senior” quality improvement initiative in the MOH, we should not rest on our laurels, but look upon it as a golden opportunity to innovatively think of ways to sustain this programme, make it constantly relevant as well as bring it to greater heights in the future. As Isaac Newton once said, “If I could see further, it was because I had stood on the shoulders of giants”!
Datuk Dr. Christopher K.C. Lee
Deputy Director-General of Health (Research & Technical Support) Chairperson of the QA Committee
2


DIRECTOR
INSTITUTE FOR HEALTH SYSTEMS RESEARCH (IHSR)
Dr. Nor Izzah Hj. Ahmad Shauki
3


MESSAGE
Making quality assurance and improvement as part of our work culture has not been an easy endeavour, requiring years of training, encouragement, empowerment and hard work. Whether they be a localised departmental Quality Assurance/Quality Improvement (QA/QI) study or a multicentre national level quality research project, all these efforts have certainly made remarkable contributions to the improvement of the quality of our healthcare services.
Giving due recognition to all these efforts at a national-level event is indeed a special acknowledgement of our frontline providers’ dedication to excellence and continuous improvement, which are central to the ethos of professionalism that all of us as professionals cherish and uphold wholeheartedly. For decades, the biennial National QA Convention has truly occupied a special place in the hearts of all quality players in our ministry. Year after year, the quality of projects presented at the National QA Convention has improved substantially and we take pride in elevating and taking some of the commendable projects from the Convention to the policy level by replicating the initiatives nationally.
There are many lessons that we can learn from the decades-long QA odyssey, be they in terms of our training methods and tools, or our efforts in bringing the best practices to policy. More invention and advancement need to be undertaken by the main players of QAP in Malaysia for us to stay relevant in the ever-changing health system.
This year marks the 10th iteration of National QA Convention, which has had a glorious history since its inception in 2001. This publication acts as a repository or a time capsule, engraving or etching the memories and knowledge gained throughout this significant odyssey, to be passed down and proudly cherished by the next generation of QA/ QI practitioners. While champions come and go, the memories and knowledge preserved in this publication will certainly live on. This publication will hopefully serve to remind us of the lessons to be learnt from this journey. It may not be filled with elaborate details, but is comprehensive enough to mark the notable milestones and memories.
This is not merely a narrative of the past, but a chronicle for us to decipher the present and shape the future. Kudos to the team that painstakingly put the pieces together in making this book a reality!
Dr. Nor Izzah binti Hj. Ahmad Shauki
Director
Institute for Health Systems Research (IHSR) National Institute of Health
4


HEAD
CENTRE FOR HEALTHCARE QUALITY RESEARCH INSTITUTE FOR HEALTH SYSTEMS RESEARCH (IHSR) Dr. Samsiah Awang
5


PREFACE
The Decades-long QA Odyssey: Reminiscing the Past, Capturing the Present, Crafting the Future
The QA Convention is a long-awaited occasion by everyone who is passionate about Quality in Malaysia and is synonymous with the National QA Secretariat. An important platform for the exchange of ideas, it is a biennial event which is intended to bring all the practitioners of QA/QI closer together, as a tightly knit community with the sole intention of making sure that the raison d’etre (purpose) of the healthcare system – our patients and their loved ones, experience healthcare that is of high quality i.e. safe, effective and patient-centred. Organising an event of this magnitude and making it a success require tireless concerted efforts, which are certainly in abundance amongst our dedicated staff.
Looking back and reflecting on the significant moments of each of the previous conventions - the uniqueness of each convention, the hosting states, the people involved, the processes, the challenges, the quality projects etc., we believe that this commendable journey is worth sharing and has its own pearls of wisdom and lessons to be learnt - thus, the idea of creating this special coffee table book edition in conjunction with the 10th biennial QA Convention this year.
As we started to gather the requisite materials, we realised that the story of the QA Convention was only a portion of the entire journey of the QA programme (albeit an important one) and the picture will not be complete unless we include how the QA programme was first introduced to the MOH and how it developed. We then tried to connect the dots in order to have the complete picture and thus, this coffee table book is testament to this tireless endeavour.
We adopted the concept of “plant life cycle”, which mirrors the continuous cycle of quality improvement:
• THE SEED represents how the journey began - the starting point of the QA Programme in the MOH, with its main focus being the National Indicator Approach (NIA)
• THE PLANT represents how the QA programme grew and developed, and how QA training throughout the country has been planned and implemented
• THE FLOWER mainly represents the output of the QA programme in relation to QA projects implemented and the sharing of them in series of QA Conventions
• THE FRUIT represents how best practices from the QA projects have been translated into practice, spread and disseminated
As much as we would like to fondly reminisce on the past achievements and bask in their glory, we see this as a platform to catapult the QA movement into the future, to ensure its continued success and relevance to healthcare as well as to ensure that future QA Conventions continue to stoke the fire of passion and excellence within the hearts and minds of all QA practitioners in this country. Hence, we end the story with our hopes and dreams for the QA convention and projects in particular as well as the QA Programme as a whole.
This coffee table book may be neither all-encompassing, comprehensive nor perfect but we do hope that it will provide a simple, informative and easy to understand narrative of the whole journey of our beloved QA Programme. It is hoped to be of special relevance especially for those new to the QAP, in order for them to appreciate the efforts of their predecessors as well as to inspire them to take the QAP to greater heights.
“The largest room in the world is the room for improvement”. The Chief Editor
6


7
Let the journey begin...


The Continuous Cycle of
QUALITY ASSURANCE
in the Ministry of Health
The Seed
The Cycle of Quality Improvement
The Plant
The Fruit
The Flower
8


The starting point of the QA Programme in the MOH, with its main focus being the National Indicator Approach (NIA)
The Seed
The Cycle of Quality Improvement
The Plant
9 The Seed
The Fruit
The Flower
“If we plant the right seeds, tomorrow will be better...” -Ben Veeren-


Hospital/District Specific Approach (HSA/DSA)
HSA/DSA programme begin after 5 years of NIA establishment. More time required to train healthcare personnel at local level.
1990
National Quality Assurance Programme (QAP)
Creation of QAP (NIA) in the Ministry of Health Malaysia. The ministry established a steering committee under the chairmanship of the Director-General of Health to coordinate the QA activities.
1985
DEVELOPMENT OF
QA PROGRAMME IN THE MOH
“A journey of a thousand miles begins with a single step” -Lao Tzu-
10
The Seed


NATIONAL INDICATOR APPROACH (NIA)
REFERENCE DOCUMENT
The main reference document for the NIA is the “Quality Manual for the National Indicator Approach (NIA)”, developed by the Ministry of Health in 1999.
11
WHAT IS NIA?
It is one of the approaches adopted by the Quality Assurance Programme in the Ministry of Health (MOH).
OPERATIONALISATION OF NIA
The Seed


DEFINITION OF NIA
Common indicators and standards developed for various areas of concern, to be monitored nationally and investigated locally to identify shortfalls and action taken for correction.
EXAMPLES OF PRELIMINARY NIA INDICATORS
For each indicator, a specific investigation protocol was formulated to assist the organisation of the investigation process to determine the contributory factors for the shortfall in quality in a systematic and standardised manner.
THE PROCESS OF NIA
WHEN DID IT COMMENCE?
The National Quality Assurance Programme commenced in 1985 with the introduction of the NIA. The Patient Care QAP was the first programme to implement the NIA.
12
The Seed


NIA ROADMAP
2013
• Allied Health Division
• Nutrition Divison
2009
• Nursing Division
• Food Safety Quality Division
2007
Planning & Development Division
1997
Training & Managemant Division
13
The Seed
1992
• Engineering Services
• Laboratory Services
• Oral Health Division
1990
• Public Health
• Pharmaceutical Services
1985
Patient Care Services (Medical)


How the QA programme grew and developed, and how QA training throughout the country has been planned and implemented
The Seed
The Cycle of Quality Improvement
The Plant
The Fruit
The Flower
14
The Plant
“What you plant now, you will harvest later” -Og Mandino-


HOSPITAL/
DISTRICT
SPECIFIC
APPROACH
(HSA/DSA)
SECOND EDITION OF THE COMPENDIUM OF QA PROJECTS
QA projects from 2007 to 2017 were compiled into this compendium. In addition, detailed analysis and classification enabled the compilation of various indicators in the mould of Donabedian’s Quality Framework. It is also available in an e-book version.
WHEN DID IT COMMENCE?
HSA/DSA was developed alongside the NIA to be implemented concurrently and to complement each other. However, the HSA/DSA only took off in 1990, five years after NIA’s implementation.
1990
2011
COMPENDIUM OF QA PROJECTS
The first compendium of QA projects presented at the National QA Conventions (from 2003 to 2011) was developed and served as a mini database of QA projects implemented in Malaysia.
WHAT IS HSA/DSA?
The “ground-up” local approach to quality in healthcare. This local approach was meant to complement the national approach of the NIA.
2012
SECOND EDITION OF THE QA WORKBOOK
2017
The second edition of the QA workbook built on the strengths of the first edition, while making significant improvements to the original.
15
The Plant


THE FIRST EDITION OF THE TRAINING MODULE
Authored by:
• Hannu Vuori
• Nafisah bt. Alihussein • Maimunah A. Hamid • Indra Pathmanathan • S. Sivalal
• Zohrah Wong
• N. Sivalingam
1990
2009
THE QA WORKBOOK
The first edition of the QA workbook was published, being a compilation of QA lecture notes, quality manuals, and training modules. It was intended to be used in tandem with the “Module for Implementing Quality and Improving Performance”.
2004
PRESENT TRAINING MODULES
QA Training Modules were developed by the Institute for Health Systems Research (IHSR) with the assistance of Dr. A. F. Al-Assaf, Associate Professor and Consultant, Healthcare Quality and Preventive Medicine, USA. They include:
Module 1: Promoting Quality Module 2: Implementing Quality &
Improving Performance Module 3: Managing Performance
Module 4: Training for Trainers
Hannu Vuori Nafisah bt. Alihussein Maimunah A. Hamid Indra Pathmanathan S. Sivalal
2007
TRANSLATION OF THE TRAINING MODULE
The modules were also used in other WPRO countries and translated into the Vietnamese and Chinese languages to facilitate learning in the respective countries.
Vietnamese version
16
Mandarin version
The Plant


17 The Plant
APPROACH TO TRAINING
Training During the Early Phase of QAP
Intended to sensitise healthcare personnel to the new QA concept
Training was often conducted via one or two-day awareness seminars for all levels of personnel
Attention was given to the promotion of the concepts and value of QA
Emphasis was on consensus building
“Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime” -Chinese Proverb-


BUILDING CAPACITY IN QA IN THE EARLY YEARS
Selected representatives sent for QA exposure (study tour) in the USA
QAP on Credentialling/CPG Study Tour in Melbourne, Sydney
Clinical Practice Guidelines Workshop
1991 1993
First National QA Conference 1993, Kuala Lumpur
Perioperative Mortality Review (POMR) Workshop, Genting Highlands, Malaysia QA Management & Methodology, Kuala Lumpur
1994
1995
QA Training for KKM
QA Courses for Specialists & Middle Managers The first ever QA Convention
18
QA Workshop for Medical Superintendents & Coordinators, Port Dickson, Negeri Sembilan
QAP Workshop, Kuantan, Pahang
Credentialling Workshop, Kuala Lumpur
1996 1997
1999- 2001
The Plant


TRAINING THROUGHOUT THE DECADES
(Using Newer Editions of Training Module)
19 The Plant
11-13 Oct 2004
17-19 19 March March
2008 2012
(Hospital Kajang)
PROMOTING QUALITY
MANAGING PERFORMANCE
31 March 2016
17-20 July 2015 2009 2008 2007
12-15 July 2005
16-18 16-29 21-24 Oct Nov July
TRAINING FOR TRAINERS
12-15 July 2005
17-20 21-24 July July 2007 2008
16-19 16-18
Nov Nov
2009 2011
(Quality Unit HKL)
10 16-18 31 27 Feb- March Oct March 1 March
2014 2015 2016
(Hospital (Penang) Serdang)
2017
(Pharmacy)
1
3
2


IMPLEMENTING QUALITY & IMPROVING PERFORMANCE
12-15 Nov 2007
12-16 July 2010
16
Feb
2015
(JKWPKL)
17-19
May
2016
(Pharmacy Enforcement)
13-15 27-30 May April 2008 2009
23-25 30-31 April July
2019 2018 Zero to (Hospital
Champion Putrajaya)
15-19
March
2010
(Training Division)
3-4 29
April May
2018 2017
(HKL) (JKN Melaka)
17-19
June
2014
(Perkhidmatan Farmasi)
10-12
Feb
2015
(Kuantan)
5-7
Dec
2016
(JKN Melaka)
24-27
March
2015
(Sarawak)
QA INTENSIVE COURSE
2-4
May
2017
(JKN Selangor)
27 Feb-
1 Mac
2017
(Pharmacy Enforcement)
21-24 15-18 April Oct 2008 2012
28 Sept- 14-17
1 Oct April
2014 2015
(Sarawak) (JKN Pahang)
OTHER QA WORKSHOP
29-30
April
2019
(QA Training for Beginners JKN Perak)
10-12
April
2019
(QA Training for Beginners JKN Pahang)
19
March
2019
(Comment & Critique Part II)
18 25-27 March Feb
2019 2019
(Comment (Polish & & Critique Publish
Part I) Part I)
21
Oct
2018
(Comment & Critique)
2-4
Oct
2018
(Polish and Publish Part II)
16-18
May
2017
(From Research to Publication)
Oct
2016
(From Research to Publication)
20
The Plant
1
Nov
2018
(Comment & Critique)
27-29
August
2018
(Polish and Publish Part I)
6
5
4


Workshop on Implementing Quality 2007
PHOTO GALLERY OF THE LOCALLY CONDUCTED
TRAINING AND WORKSHOPS
Workshop on Evaluation of QAP 2011
21
Workshop on Implementing Quality for Pathology Department 2013


QA Intensive Workshop 2014
Training for Trainers Workshop 2017
Comment and Critique Workshop 2018
QA Workshop Zero to Champion 2019
22


23
The Plant
INTERNATIONAL TRAINING AND CONSULTANCY SESSIONS CONDUCTED
20-24 July 2009
Training for Trainers on QA/QI in the WHO Western Pacific Region
9-13 Nov 2009
Consultancy for Training Workshop on QA/QI for Pacific Island Countries
Papua New Guinea
14-19 June 2010
Consultancy of Quality Improvement for Ministry of Health Brunei Darussalam
6-9 August 2007
Training for Trainers on QA/ QI in the WHO Western Pacific Region
Crown Princess Hotel, Kuala Lumpur
11-15 August 2008
Training for Trainers on QA/ QI in the WHO Western Pacific Region
Cititel Hotel, Penang
Grand Seasons Hotel, Kuala Lumpur
9-11 Nov 2010
Consultancy on Implementation of Planned Quality Improvement for Rural Health Services,
Ministry of Health, China
Nanjing, Jiangsu Province of China
Brunei Darussalam
23-27 May 2011
Training for Trainers on Quality Assurance/ Improvement in Patient Safety Activities in the WHO Western Pacific Region
Corus Hotel, Kuala Lumpur


“It takes both sides to build a bridge” -Fredrick Neal-
24
The Plant
Training Workshop on QA/QI -Papua New Guinea-
Training for Trainers on QA/QI in the WHO Western Pacific Region 2007
-Kuala Lumpur-
Training for Trainers on QA/QI in the WHO Western Pacific Region 2011
-Kuala Lumpur-
Consultancy for Quality Improvement -Brunei Darussalam-


Inspirational Anecdotes 1.0
BUILD QUALITY INTO YOUR HOUSE
An elderly carpenter was ready to retire. He told his employer-contractor of his plans to leave the house building business and live a more leisurely life with his wife enjoying his extended family. He would miss the paycheck, but he needed to retire. They could get by.
The contractor was sorry to see his good worker go and asked if he could build just one more house as a personal favour. The carpenter said yes, but in time it was easy to see that his heart was not in his work. He resorted to shoddy workmanship and used inferior materials. It was an unfortunate way to end his career.
When the carpenter finished his work and the builder came to inspect the house, the contractor handed the front-door key to the carpenter. “This is your house,” he said, “my gift to you.”
What a shock! What a shame! If he had only known he was building his own house, he would have done it all so differently. Now he had to live in the home he had built none too well.
uthor unknown)
25
The Plant
Source: Wisdom & Inspiration for the Spirit and Nancy Toussaint
So it is with us. We build our lives in a distracted way, reacting rather than acting, willing to put up less than the best. At important points we do not give the job our best effort. Then with a shock we look at the situation we have created and find that we are now living in the house we have built. If we had realised, we would have done it differently.
Think of yourself as the carpenter. Think of your life as the house. Each day you hammer a nail, place a board or erect a wall, build wisely. It is the only life you will ever build. Even if you live it for only one day more, that day deserves to be lived graciously and with dignity.
The plaque on the wall says, “Life is a do-it-yourself project.” Your life tomorrow will be the result of your attitudes and the choices you make today.
Soul,
(A


“Where flowers blossom, so does hope” -Lady Bird Johnson-
The Seed
The Cycle of Quality Improvement
The Plant
The Fruit
Represents the output of the QA programme in relation to QA projects implemented and the sharing of them in series of QA Conventions.
26
ThThe Flower
The Flower


27


Dynamic steps in the thousand-mile journey
The National
QA Convention is a biennial event, which commenced in 2001
Collaborative efforts between Ministry of Health, Institute for Health Systems Research, the identified state as the host and selected external collaborators such as UniKL
and MSQH
Participation of
various types of facilities in the MOH, public universities, military hospital, IJN, DBKL, and
the private
sector
28
The Flower


02
03
04
OBJECTIVES
Strengthening and expanding quality improvement activities among healthcare personnel
01
Providing a platform for exchanging information, knowledge, ideas and experience in the implementation of quality improvement activities
Acknowledging the efforts and contribution of the various staff members towards the successful implementation of QA at local level
Identifying potential quality projects for replication
29 The Flower


The 1st QA CONVENTION
PRESENTATIONS
Oral : 16 Projects Poster : 16 Projects
CONVENTION HIGHLIGHTS
The first convention ever
Oral and Poster Presentations
Primula Park Royal,
Kuala Terengganu
15 & 16 October 2001
Theme: Internalising & Institutionalising Quality Among Healthcare Providers
“The secret of getting ahead is getting started” -Unknown-
30
The Flower
Convention Booklet


The 2nd QA CONVENTION
PRESENTATIONS
Oral : 17 Projects Poster : 18 Projects
“Coming together is a beginning, Keeping together is progress, Working together is success.”
-Unknown-
31
Century Mahkota
Hotel, Melaka
8 & 9 December 2003
The Flower
Convention Booklet


Snapshots of the event
32
The Flower


The 3rd QA CONVENTION
PRESENTATIONS
Oral : 19 Projects Poster : 17 Projects
CONVENTION HIGHLIGHTS
All abstracts were included in a special MJPHM supplementary issue
33
Holiday Villa Hotel,
Subang Jaya,
Selangor
14 & 15 November 2005
The Flower
Convention Booklet


Snapshots of the event
34
The Flower


The 4th QA CONVENTION
PRESENTATIONS
Oral : 16 Projects Poster : 18 Projects
CONVENTION HIGHLIGHTS
Quality talks & Jury awards introduced
35
Awana Porto Malai,
Langkawi, Kedah
1 & 2 November 2007
Theme: Penyayang
The Flower
Awana Porto Malai, Langkawi, Kedah
Convention Booklet


36
The Flower
Snapshots of the event


The 5th QA CONVENTION
PRESENTATIONS
Oral : 19 Projects Poster : 23 Projects
“The road with no obstacles usually leads to nowhere”
-Unknown-
37
Holiday Villa
Hotel, Subang Jaya,
Selangor
19 - 21 October 2009
Theme: Rejuvenating Quality: Balancing Aspiration and Quality
The Flower
Convention Booklet


Snapshots of the event
38
The Flower


The 6th QA CONVENTION
The Flower
39
PRESENTATIONS
Oral
Poster
Market Place Poster
CONVENTION HIGHLIGHTS
: 20 Projects : 31 Projects : 21 Projects
Dewan 2020,
Kangar, Perlis
18 - 21 October 2011
Theme:
Paving the Way Towards Transforming the Healthcare: The Need for Quality and Innovation
Online project nomination & submission Barcode registration system
Market place poster introduced Pre-judging session for poster presentation Compendium of QA projects
Convention Booklet


Snapshots of the event
The Flower
40


The 7th QA CONVENTION
PRESENTATIONS
Oral
Poster
Market Place Poster
Dewan Auditorium
Jabatan
Kebudayaan & Kesenian Negara,
: 19 Projects Kota Bharu,
“Alone we can do so little, Together we can do so much” -Unknown-
41
: 31 Projects : 21 Projects
Kelantan
21 - 24 October 2013
Theme: Health Systems Transformation: Putting Quality in the Forefront
The Flower
Convention Booklet


Snapshots of the event
42
The Flower


The 8th QA CONVENTION
PRESENTATIONS
Oral
Poster
Market Place Poster
CONVENTION HIGHLIGHTS
: 17 Projects : 33 Projects : 40 Projects
KSL Hotel & Resort,
Johor Bahru
19 - 22 October 2015
Theme: Leading Change: Advancing Quality Outcomes
Unlimited market place posters
43
The Flower
Convention Booklet