Boom times issue 25 April 2017

JLG Australia & New Zealand staff internal magazine

Issue 25 - April 2017

GM’S MESSAGE

Latest Branch News

Q1 SALES WRAP

Message from the General Manager

Welcome to this edition of the Boom Times. Well, March 31 marks the halfway point of the 2016 financial year, where does the
time go? Year to date has been a challenge for our new machine sales, but the team has done a terrific job in in fighting for every
order in a very competitive market, and have set a good platform for the business to gain momentum as we head into the second
half of the year. Our service teams continue to deliver pleasing results both in our workshops and in the field and our Parts team
who have seen some changes this year also continue to deliver pleasing results.

March is also the month that Conexpo is held in Las Vegas. Conexpo is the largest construction equipment expo in the world this
year. It is held every three years and is a favourite show for many Australian customers. This year there was upwards of fifty
Australian customers who visited the JLG stand and they saw numerous new and exciting innovations displayed by JLG through-
out the week. These included a concept machine showing 'Automatic Chassis Levelling' a real game changer in our industry and is
hoped we will have a prototype unit available to show in the next three years. We also released a new H800AJ 'Hybrid" unit,
which will go into production in the new year, as well as demonstrations on JLG's new ‘Virtual Reality’ Boomlift Training. This was
a real hit with customers as they actually got to get into a basket and operate the Boomlift through an obstacle course using
virtual reality technology. There was lots of other new innovations and machines that were launched at Conexpo, so please go
onto our website, jlg.com hit the Conexpo icon and you can watch a series of videos showing everything that happened during the
show.

Locally, our annual Hire and Rental show – ‘HIRE 17’ is being held in May and we will also being showing some new and exciting
developments in the industry. This year’s show is an exciting one for JLG with the release of a number of new machines including
the 1500AJP – the world’s tallest articulating boom lift. We will also be launching our new 1932R scissor, Toucan T10E ‘L’ and our
4045R, 12 mtr narrow electric scissor. Also at on our stand, we will be showcasing our new ‘Virtual Reality’ operator training
technology which I mentioned earlier, which I’m sure will be just as big a hit here as it was at Conexpo.

So I hope you enjoy this edition of not only some of the new innovations I mentioned, but what your fellow work mates are doing
around the branches.

Bob Mules

General Manager – Australia and New Zealand

new machine sales wrap
Q3 and beyond SCOTT DALY

With Q2 now drawing to an end l am sure many of you are looking forward to a break over Easter. Certainly a
number of branches have experienced both the highs and lows of selling equipment across this time.
Collectively we had a strong January and February but we then saw the market soften during March.

Some States continue to ride the project INTERNALLY - STAFF

and infrastructure wave with overall New Staff - A big welcome to all the new front line sales staff who have joined the
conditions very good, and activity at a business in the past few weeks. David Cross (Sales Exec QLD) and Dilip Patel (Sales Exec
premium. Others will continue to have NZ) both come to JLG with extensive product and sales experience. We wish them both
fluctuating results. The overall message to well in there new roles, and l encourage you all to make them feel welcome and drop
all the teams is to continue focusing on them a call to introduce your selves.
superior customer service, focus on building
really strong and solid relationships with TRAINING - We continue to ramp up the training with the whole sales team and
your customers and please work together. associated areas of the business. In recent times the focus continues to be on everything

from superior product knowledge, to finance and machine evaluation training and general
We also had some great success stories customer service opportunities. Big thank you to all staff who have dedicated there time
across Q2 when it comes to both our to come along and help with this process.
customer activity, and internal staff

achievements in securing some great

orders.

Some of the more recent highlights across

the new machine business include Here is also my photo board from the last few months whilst doing the rounds.

(externally and internally)

EXTERNALLY - CUSTOMERS

PINK BOOTS HIRE - New conquest customer
in metro Melbourne. Placed $300k order
for multiple booms and scissors for late Q2
delivery. Orders secured through constant
follow up and the strength of the
relationship Daniel Reeve has built.

AAH - $1.5 million dollars in new machines Original JLG prototype boomlift built in 1970
delivered across the Q2 period Nationally.
QLD,NSW and WA teams all did a great job
in delivering these machines to a traditional
Genie customer. This client will continue to
grow, so the support and relationships
locally we continue to build will only hold us
in good stead for the future.

RICH RIGGING - A NZ customer on the rise. Conexpo JLG staff working on the
Brian Lund and his team continue to see stand.
orders flow based on availability,
relationship and product spec. We envisage Aussie Customers driving the new ATV
that this will continue also based on the vehicles at the JLG factory
projects that this client continues to secure
(movies, rigging projects, general hire
requirements).

SOUTH AUSTRALIA

RAY GREEN

South Australia kicked off the start of 2017 with stronger than predicted new machine sales and a very busy
ground support department both Workshop & Field. It has also been a busy time for our staff with Luke Allen
(Workshop Supervisor) resigning after 7 years to hit the road with his family in their newly renovated motor
home and Daniel Parisi accepting a role with the National Parts gang as Senior Parts Interrupter. The SA team
wishes both Luke and Daniel the best of luck on their new adventures.

Luke Allen with his 7 year service award. The RAAF is the centre of the Australian Defence Force’s intelligence,
Project Update – RAAF Air 7000 Phase 2B surveillance, reconnaissance and electronic warfare capabilities. The Air 7000
Phase 2B project will upgrade facilities and infrastructure at the Edinburgh base
to support the new P-8A maritime surveillance aircraft, systems and crew.

Ceiling & Wall Contractors rely on JLG SA to service and maintain their fleet of
EWP’s, they are just one of many JLG customers awarded work at the RAAF Air
7000 project. Recently adding to their fleet both here in SA & WA, Ceiling & Wall
now run more than 20 EWP’s.

The RAAF upgrade will cost $350-500 million and include building new facilities
and car parking as well as expanding base logistics facilities and an extension to
the existing runways. Managed by Lend Lease and funded by the Federal
Government the project will include:

 two new maintenance hangars, maintenance support facilities/workshop/

crew facilities, logistics support, ground support equipment stores,
administration, break-out areas/amenities in three levels with associated
services infrastructure, liquid breathing dry oxygen facility, and fire station
upgrade works

 air crew training, wing and squadron headquarters, general training

facilities and briefing rooms in two levels with associated car parking for 600
cars

 civil and pavement works including runway threshold extensions/

strengthening, runway lighting, taxiway upgrades/shoulder paving, apron
upgrade, relocation of ARDU fighter shelter, jet blast deflectors, culvert
replacement, aircraft fuel system expansion and aircraft rinse facilities.

SOUTH AUSTRALIA

RAY GREEN

JLG Boom at Adele Concert!

Adele was here in Adelaide for “Mad March” and
played to a record-breaking crowd in excess of
70,000 people at Adelaide Oval as part of her
Australian Tour.
It is the largest crowd for any concert in South
Australia and the largest crowd for any event held
at Adelaide Oval, surpassing the 62,543 that saw
Port Adelaide defeat Sturt in the 1965 SANFL
Grand Final.

Janet took this shot from her seat
with not a crow in site

NORTHERN TERRITORY

RAY GREEN

Current Projects

Current government facilitated projects include:
Darwin Luxury Hotel Development
Darwin Ship Lift and Marine Industry
Mount Isa to Tennant Creek Railway
Palmerston Regional Hospital

Darwin Luxury Hotel Development Bunnings Palmerston is on the move.

On 3 August 2016 the Northern Territory (NT) The hardware giant is planning a new $58 million development
Government and Landbridge Infrastructure Group about 4km from its existing site which is close to the Palmerston
Australia (LIGA) signed a binding heads of agreement CBD. If given the go-ahead, the new Bunnings will create 250 jobs
on key commercial terms for the development of a in the construction phase. Bunnings general manager property
luxury hotel in Darwin. Andrew Marks said the was in the process of preparing a
The hotel will be built at the Darwin Waterfront, on development application for a new Bunnings Warehouse just off
part of the land recently returned to the NT the Stuart Highway at Pierssene Rd, Yarrawonga.
Government by Toga Group, and operated by Westin “If approved, Bunnings will be investing approximately $58 million
Hotels & Resorts. in the development,” Mr Marks said. “This includes the fitout and
Westin is the largest upscale hotel brand of the stock for the new store.
internationally recognised Starwood Hotels and “The new store will be a bigger and better warehouse. It will
Resorts. replace the existing Palmerston Warehouse on the corner of
Construction is likely to commence in the second half of Roystonea and University Avenue.” Mr Marks said the new
2017, after usual development consent and approval Bunnings Warehouse Palmerston was expected to provide
processes have been obtained. employment for more than 230 local residents.
LIGA has consulted extensively with key stakeholders “The new development will also create more than 250 jobs during
during the competitive process, including Deckchair construction,” he said.
Cinema. As part of the ongoing project development “Bunnings looks forward to continuing to work with the relevant
the public will have an opportunity to view and authorities throughout this process.”
comment on the plans – this is a requirement of the Bunnings was unable to say what it would do with its
development process. current Palmerston site
LIGA is committed to engaging with local NT businesses
to ensure that they are aware of, and can tender for,
procurement opportunities during the construction and
operational phases of the project.
LIGA will be running information sessions for local
businesses in the coming months regarding the project.

NORTHERN TERRITORY

RAY GREEN

Darwin Ship Lift

The Darwin ship lift and common user facility will be designed to meet the needs of the general maritime sector and the current
and long-term needs of the Department of Defence and the Australian Border Force, while supporting local jobs and economic
growth in the Territory.
The Darwin facility will enable maintenance and servicing of Defence and Border Force vessels, as well as commercial and private
vessels including from the oil and gas, and marine industries.
On 15 August 2016, the Northern Territory (NT) Government announced that Pearl Marine Engineering had been selected as the
preferred proponent to enter a negotiation phase for the Darwin Ship Lift and Marine Industries (SLAMI) Project.
The SLAMI Project will provide a ship lift and common user facility which will cater for wet and dry dock ship maintenance and will
support Darwin’s position as a growing logistics and marine services hub.
Pearl Marine Engineering proposes to deliver the SLAMI Project through a wholly owned subsidiary of the Paspaley Group,
Northern Ship Support Pty Ltd.
The SLAMI Project will be underpinned by a statutory access and pricing access regime that will ensure a truly open access,
common user facility model is achieved. The statutory regime will be regulated by the Utilities Commissioner.
Over the coming months, due diligence studies around the facility design and bathymetric requirements will occur in parallel with
commercial negotiations with Pearl Marine Engineering.
The NT Government intends to enter final binding project agreements in 2017 with construction to commence shortly thereafter.

On behalf of JLG Industries I would like to congratulate Ben and Jess Foden on the long awaited arrival of Evelyn Elizabeth Foden.
Born 18th March at 8:54pm, weighing in at 6lb 12.

VICTORIA

ROGER LANCASTER
SALES

With a strong 1st quarter it was expected this would continue on into the 2nd Quarter. Daniel and Tracey have worked well to ensure
this did happen. With Daniel knocking on doors and working the phones he achieved some great deals sold to Pacific Hire, In 2 Access,
All Star and Tutt Bryant. Whilst at times there has been a mountain of work to get done, a measured coffee and great teamwork within
the whole branch is getting it done.

SERVICE

The service department have continued their strong start to the year. Smashing each months’ budget to set up the business for the
remainder of the year. Mick and Rebecca have had little time to breath with constant work keeping staff busy. An additional Van is
being added to the field team with no end in sight to the growth this year. The workshop is no different with 4 staff currently working
at Coates reducing the workshop depth of knowledge. Additional staff have been put on and planning in place to to make things run a
smoothly as possible.

We have had some interesting repairs with David Corney going to work on a 1850SJ at Woolnorth. Whilst the name doesn’t mean much
to most people it is the most north western location in Tassie. A great location for Wind Farms and not much else. Even with a remote
location Coates were extremely pleased with our quick response to such a remote location.

PARTS

Like the entire branch parts are not being left behind and are smashing last year. Great work by David in the field and
the organisation by Lawrie has helped achieve these numbers. Locally mine spec has become the norm on some sites
and we are selling many items that customers could probably source themselves. Lawrie is also smashing the
stocktake starting the second batch of van 6 monthly stocktakes.

It was also a busy period for several families with David and Emma Johnston welcoming William into
the world. Whilst William entered the world in the standard method, Paul Boynes’s newest addition
decided she liked the house a bit too much. Imogen arrived there not waiting for the usual trip to the
hospital. Both Paul and Amelia are now in a great routine of looking after Imogen.

REGENTS PARK

FIELD SERVICE COORDINATOR Adrianna celebrating her
NSW—KAREN TOUZELL lucky door prize at the
Christmas Lunch
" Karen joined the Company in early March as
Field Service Coordinator replacing Matt Ali Khosravinia
Adams after many years in the role. Matt now celebrating 5
has undertaken his new role of Business years service
Development Manager Aftermarket.

Karen has from her previous life in the Health
system transitioned very quickly and adapted
very quickly to the cut and thrust of the AWP
service world. Karen enjoys the respect of both
her Field Techs and customers as a doer and
one who places a strong emphasis on customer
first attitude.

Welcome Karen please.

Keith Elms
celebrating 2 years

service

Allan Kerr celebrating
15 years service

WESTERN AUSTRALIA

LEE FRENCH

WA GROUND SUPPORT 2ND QUARTER 2016/17

This past quarter has raced by and again we ask where did the last three The PDI Team have been busy meeting the high quality
months go? Since the release of the last Boom Times the WA Parts Team demands of a slow market and Jacob has been helping
has increased by one with the employment of Ross Burt as the Senior out in field service when needed. He and Ashley continue
Parts Interpreter. Ross joins the national Parts team with many years to expand their knowledge beyond PDI work to ensure
experience in similar roles and is looking forward to the challenge of they stay busy in the quiet periods. Sales has been up and
getting up to speed with the JLG range of model sand systems. Sadly, Ross down this quarter but all machines were delivered either
is a supporter for the Fremantle Dockers which he kept to himself during right on time or early. Sales are anticipated to increase
the interview process. The past quarter was slow for parts sales but we over the coming months. (No pressure Damo)
anticipate this trend to be turned around when the new BDM position
which has just been approved is recruited. SALES WRAP—DAMIAN LANE

Our Workshop Team have also been doing it a bit tough lately with service As we are now at the mid point of the year it gives us the
sales but they continue to strive to meet and where possible exceed the opportunity to firstly reflect on the six months past and
customer expectations to ensure we win all the business available to us. then prepare for the run home. The Western Australian
They recently completed major repairs for three brand new customers markets continues to be tough however the green shoots
with two more new customers accepting major repair quotes just this of growth are slowly beginning to show through the likes
week. Lastly, it was very pleasing to be able to assist our defence of Australian Access Hires new branch in the eastern
customers earlier in the month when we were called out to investigate an suburb of Maddington. The last month in particular has
issue with one of their Oshkosh Fire Fighting trucks. seen some solid enquiries come through from various
industries however, most pleasing is to finally be back to
The Field Service Team recently added 12 years of JLG experience to the providing quotes to the mining sector. While the majority
team with the official appointment of Donna Smith to the Coordinators of these enquiries have not yet turned to orders is does
role. We warmly welcome Donna to the national ground support team. give us confidence that we are back on the right path.
The techs have certainly been kept busy with Donna sending them all over
the state to where the customer’s need them including the new Perth
Stadium train stations below.

Everything is about timing and new appointments are no
exception. Recently Carole Cole has joined the WA team
as our casual Sales Administration Assistant. As well as
Carole’s responsibilities within the sales team, Carole is
also providing assistance to Ground Support and the
overall running of the branch. We would like to welcome
Carole aboard and thank her for the fantastic work she
has done so far.

Neil in Tech Services WA has been very busy helping customers nationally
as well as carrying out various full training days for our techs and
customers. Neil has more customer training planned for the coming
months both in house and out in the field on our customers sites.

QUEENSLAND

MARTIN DEHAAST

With our recent office renovations complete the Queensland team are now all located within the same open plan office space.
Operationally this is a huge advantage in that sales, service & field service now have a better understanding of each department and
communication between our teams is constant. Queensland has experienced a marked increase in new machine sales enquiries from
December '16 onwards. Majority of these have been for the retail market with the construction and mining sector having had a
marginal increase in calls received. We believe these enquiries are in anticipation of new projects that are expected to commence late
in 2017.
With Q3 upon us we have a big task ahead in meeting our end of year targets however, we are confident in closing off the year on a
high. The trick for us now is converting these enquiries into sales.
Our service team have busy throughout the last quarter with major inspections, fire trucks pre deliveries and general maintenance. We
expect to be ahead of our YTD budget by the end of March. None of this would have been possible without the hard work and
dedication of the great Queensland team we have & a big thank you goes out to everyone !

Late March Queensland experienced Cyclone Debbie which slowly swept across
the North Qld coast. This category 4 storm has brought up to 500mm of rain &
flooding in some coastal areas whilst providing much needed drought relief to
the central Qld farming areas. Unfortunately, with such storms comes the
huge costs of destruction which will only be calculated in the coming weeks.
Between two major hire companies they have delivered between 400-450
generators into the effected region with some equipment coming as far afield
as South Australia.

Some interesting statistics released by the SES which highlighted
some of the equipment and basic essentials made available in
preparation of the recovery effort following Cyclone Debbie:

 750,000,000.00 ltrs of bottled water
 363,000,000ltrs of drinking water transported in tankers.
 12,000 portable toilets
 350,000 blankets
 600,000kg of dry pet food
 580 pallets of canned food

QUEENSLAND

On Monday the 6th May we welcomed David Cross into the JLG family as our Qld sales executive. David has many years
experience working within the forklift industry and brings with him a wealth of technical knowledge. David has been
undergoing some extensive training on the equipment our processors & systems. We wish Dave all the success in his new role
& look forward to a long and rewarding career within JLG.

Golding Contractors recent purchase of a 4014PS with the Smart
basket attachment currently being pre-delivered.

With our branch refurbishment & extensions almost complete we expect to gain another 3-4 work bays in the workshop area.
Completion date is estimated to be mid April.

# 15 Fire truck undergoing some
repairs & maintenance before being
delivered to RAAF Amberley.

PORT MACQUARIE

JARRAD SMITH

SCISSOR & EXCAVATOR TRAILER - The service team in Port Macquarie has recently had an influx
NEW PRODUCT RELEASE AT HIRE 17 of Ultra Boom’s in for major inspection or major repair which
has kept the team on their toes. Many of these machines have
been in use in the Hunter Valley mining region which is
experiencing a resurrection which is a welcome change
following the huge decline the area went through during the
mining industry collapse. There is plenty of activity in the
Hunter Valley with some mines getting recommissioned and
more equipment going out on hire to take advantage of the
strengthening resource market.

Testing an R6 Scissor on the prototype JLG Scissor Trailer

There has been a focus from the team in Port Macquarie in Q2 on Four Ultra Boom’s on the go in the workshop
the development of a scissor trailer and excavator trailer to fill a
hole in our current product range and also to add some diversity to The manufacturing department has dug up the old jigs and
the manufacturing side of the Port Macquarie business. The fixtures to resurrect the ‘mine spec’ LED-6 lighting towers to
prototype scissor trailer is in the final stages of design with the build 10 machines for Tutt Bryant. With interest building for
engineering team working through the design verification process. these towers nationally there is a hope that there will be more
of these running down the production line in the near future.
The plan is to release a Scissor and trailer package at HIRE 17 in
Rosehill.

Akshay Panchal from the Engineering team recently sat
the Australian Citizenship exam and is now officially an
Aussie! Congratulations to Akshay and his family!

PORT MACQUARIE

The team in Port Macquarie were excited to see the Metro lighting towers on A tasty spin on the monthly ‘BBQ’. Thanks to Betch Taslida
the cover of the autumn Hire and Rental Australasia magazine. for bringing in his smoker and putting on the chicken, pulled
pork and beef brisket for the team.

Emma & Blake on the birth
of their beautiful baby girl
Sophie.

Sophie was born on 14th
December 2016

MATTHEW FARRINGTON

CHANGES TO PPE POLICY

There have been recent changes to our Personal Protective Equipment (PPE) Policy in relation to the use of Fall Arrest Equipment when
operating an Elevated Work Platform (EWP).
It is an internal requirement that all persons in the platform of a EWP must wear fall protection equipment with a lanyard attached to
an authorised lanyard anchorage point while operating a EWP elevated. This applies to Scissor and Vertical Lifts operated in an elevated
position, a harness is not required when either of these categories is operated in a stowed position.
The requirements for Boom type EWP remains unchanged with a harness to be worn and attached to an authorised anchorage point at
all times during operation. We are currently reviewing the options for fall restraint harnesses in order to meet our internal
requirements. This will be completed in the coming days.
Please see below the type of harness required by product category, confirmation of harness requirements can be found in the
operator’s manual.
• Boom Lifts – Fall Arrest Harness
• Scissor Lifts – Fall Arrest Harness
• Vertical Lifts – Fall Restraint Harness (Liftpod, AM, MSP & MVL)
These changes have been implemented based on a risk assessment and internal practices in place globally within JLG. Please contact
Matt Farrington on 0400 376 985 or via mrfarrington@jlg.com if you have any questions.

INCIDENTS BY BRANCH Injury and Incident Board

Branch Milestones Branch Last Incident Date Days Injury
and Incident
Congratulations to the following branches for achieving 50+ Days
Incident and Injury Free: Free

 NSW Branch (98 Days) QLD 1/03/2017 27
 SYD Parts (82 Days)
 SA & VIC (50+ Days)

PMQ 23/03/2017 5

NSW 20/12/2016 98
SYD Parts 5/01/2017 82

VIC 2/02/2017 54

SA 31/01/2017 56

WA 22/02/2017 34

NT 7/03/2017 21

NZ 2/03/2017 26

National 23/03/2017 5

MATTHEW FARRINGTON

SAFETY SIGN TYPES AND MEANINGS

Mandatory Signs - These signs specify an instruction that
must be carried out. Symbols or pictograms are depicted
in white on a blue circular background.

Prohibition Signs - These signs specify behaviour or
actions which are not permitted. The annulus and slash is
depicted in red over the action symbol in black.

Warning Signs - These signs warn of hazards or hazardous
condition that is not likely to be life-threatening. The hazard
symbol is black on a yellow background and a triangle is
depicted around the hazard symbol.

Fire Signs - Advise the location of fire alarms and
firefighting equipment. They contain a white symbol and/
or text on a red background.

Emergency Information Signs - These signs indicate the
location or directions to emergency related facilities.
Feature a white symbol and/or text on a green back-

General Information Signs - These signs communicate
information of a general nature.

Danger Signs - These signs provide warning when a hazard or
a hazardous condition is likely to be life threatening. The
word Danger is featured inside a red oval inside a black
rectangle.

MATTHEW FARRINGTON

TIPS TO STAY SAFE AT WORK

Workplace injuries are preventable. Here are a few tips to help you stay safe at work.

1. Complete a Take 5 for each new task, identify and manage risks.
2. Ask your supervisor to watch and check that you are doing the job the right way.
3. Speak up and let supervisors know if you think a task is too dangerous or difficult for

you.
4. Ask questions and check with supervisors and co-workers when you aren't sure or

can't remember how to do a job safely.
5. Learn what to do and where to get help in an emergency.
6. Always follow company policies and procedures.
7. Always wear any personal protective equipment provided by your employer.
8. Report all injuries, incidents and near misses.
9. Look out for and report hazards, if you see something say something.
10. Keep an eye on your co-workers, especially if they are new to the workplace.
11. Feeling tired and or fatigue can lead to dangerous mistakes.
12. Discuss any safety concerns with your manager or supervisor.

SIMPLE SAFETY TIPS FOR FORKLIFT OPERATORS

Every year, an alarming number of forklift operators are involved in workplace accidents.

According to Worksafe Victoria (Forklift Safety - Reducing the Risk), between January 1985 and January 2003 there were 48 deaths in Victoria
associated with forklifts. These statistics show that collisions with pedestrians and loads falling onto pedestrians were the main contributor and
accounted for 56% of the fatalities. It is recommended that forklifts are segregated from pedestrians by having exclusion zones where forklifts
cannot enter areas where there are pedestrians.

10 SIMPLE SAFETY TIPS FOR FORKLIFT OPERATORS

1. Complete a Take 5 before each new task, assess the risks and hazards
2. Ensure the daily pre start and pre operations checks are completed
3. Never exceed the manufacturer’s maximum lift capacity
4. Familiarisation with the equipment, refer operators manual to familiarise.
5. Seatbelts should be worn correctly if available
6. Obey all site safety signs such as speed limit and stop signs
7. Use caution and avoid turning when negotiating grades, ramps and inclines
8. Slow down and sound your horn as you approach an intersection or corner
9. When getting off a forklift ensure the parking brake is set, the forks are

lowered and controls are neutralised.
10. Forklifts are designed to lift and move loads, not people.

JLG YTD Workplace Statistics

 84% of all incidents/injuries are reported within 48 hours
 53% of all incident reported are minimal.
 30% of all incidents reported are leg related.
 38% of root causes reported are due to lack of attention
 33% of incident reported are damage

Simone Klingberg

North America roll out

The roll out of Baseplan into North America is well underway and set to go live in mid-May
2017. The project has many moving pieces, from building new interfaces to support
customer pricing structures, to building out tax solutions to support the multiple tax rates
set in different states of the USA, and spelling changes!!

The Australian IT team has provided significant support easier way, in order to use FSM, which when approved, I
with this project, in way of training, configuration, data intend to roll into Australia, as I know there are
conversions, stationery creation, testing, training video frustrations out there with having to MFA, and connect
creation and extremely early starts to support the North to the VPN in order to use FSM. Stay tuned!
American team. We’re still fairly embedded in the
project, which will continue for some time. On the local front, we completed another round of
Baseplan testing for the Australian version. We’re
Baseplan North America will run on separate servers out currently working through bug fixes with Baseplan,
of the Menasha data centre in Wisconsin. They will be however go live will not be far away.
running the new look of Baseplan, however will be on a
version well ahead of Australia, due to the number of We’re rolling out Windows 10 on all new Dell, a plan to
changes required for the North American environment update Windows 10 on existing machines is being
(for example, tax). worked through.

We’re also rolling out FSM (Field Service Management) Discussions are underway with IT in the US regarding
to North America. They will be using different tablets to moving from Lotus Notes to Outlook for email, the
Australia, being Getac ruggedised tablets, they are project is due to start late 2017, with the aim to have
considerably cheaper than what we are using in Outlook in use in 2018.
Australia, and we will likely move to them in the future.
If you have any suggestions, questions, concerns, please
They will also be connecting to the network in a different reach out.

Gemma Chapman charity Share the Dignity and children’s books which will be
sent to the charity Help2Help. We will communicate the details
The HR Department have had a strong focus on recruitment closer to the date!
and retention over the past few months however Fiona Duncan
managed to squeeze in some visits to a few of our branches. It The end of March saw the launch of the Mid Year Check In’s for
was a great opportunity to touch base with our team members our office team members. Using TAMS throughout the year to
and gain a better understanding of where we are doing well manage our goals and targets is a great way of keeping on
and some of the challenges we face. Fiona is heading to the HR track and also helps during the review stage. Currently all office
Summit in April, this will provide a great opportunity to see team members must review their goals and update their status
what our colleagues across the globe are doing and implement to on target, off plan, completed or cancelled. New team
any projects or processes that may add benefit in our region. members must set their goals in TAMS before we can review
them. There are a number of helpful handouts on the intranet
We have been working closely with the US HR team to develop
our plans for Good to Give Back Week. Good to Give Back week Ethics and Compliance Ambassador
is something that all of Oshkosh will be celebrating together Australia and New Zealand
during the week 7th – 14th July 2017. To recognize our 100 years
of giving back to the community, we will be allowing team Did you know that the Oshkosh Group was recently awarded
members to take 4 hours of paid leave to volunteer at a charity one of the World’s Most Ethical Companies?
of their choice. In addition to this, we will also be collecting
donations at our team lunch held on Friday 14th July. We will be Gemma Chapman from our HR Team was recently appointed
collecting canned goods, winter apparel and personal items for the Ethics and Compliance Ambassador for the Australia and
local homeless shelters, sanitary and hygienic items for the New Zealand region. As our Ambassador, Gemma is responsible
for ensuring team members have a local contact to discuss
ethics, compliance and any issues or concerns team members
may have.

We expect our team members to discuss any concerns with
their manager in the first instance, however if this is not possible
or there are ongoing concerns Gemma is a great point of contact
who is based in HR but also focused on ensuring we are meeting
our obligations relating to ethics and compliance.

Being ethical is about doing the right thing. Sometimes it can be
hard to know what the right thing is. If you are ever unsure, we
are here to help.

Shane Bertie
Scott Harris
Anna Alfonso
Sambhavi Thushyanthan
Andre Guo Arun Prakash
Lesfeli Taufia Jarrod Demeary
Cecil Suraweera Jacqueline Tattam
Scott Daly Luke Morley
David Border Brett Hopkins
Peter Gosling David Rhoades Wayne Gale
Ali Khosravinia Kirti Chauhan Shane Goodwin
Gary Alexander Matthew Bull Mark Woods
Matthew Farrington Gary Rafter Michael Matthews Cornelia Knauf
Liam Ogg James Rayward Ryan McClelland Terry Zhu
Karen Touzell Dale Cuthbert Jade Pfenniger
Raymond Williamson Roger Lancaster Stephen White Allan Kerr
Mark Chapman Daniel Reeve Wayne Downes
David Cross Marcelo Rojas Sandeep Patel Arron Smith
Greg Joseph Troy Young Simon Stafford
Shane Sweeney Janet Donnon James Takacs
Gary Allan Shane Burdett Alan Rayward
Lee Wilders Lee Freanch Jeffrey Fry
Raymond Green Evan Desuza Jeff Purcell
Eugene Dalagan Graham McNamara Craig Spiers
Steven Middleton Samuel Pascoe Kevin Talbot
David Allfrey Maureen Williams
Emma Cunnold Dollarine Fowler
Dean White Adam McGregor
Aruna Randeni
Bryan Sarusi-Kiss
Derek Watts
Reynaldo Barrera
Paul Dowell
Kelsea Powel
Donna Smith
Steven Markham

YEARS OF SERVICE
AWARDS

April May June 2017

Jeffrey Fry Allan Rayward Ryan McClelland
Stuart Wilkins Gary Alexander
Evan Desuza Cornelia Knauf Brian Chadwick
Grant Fisher David Johnson Michael McClean
Dean White Dwain Robinson Peter Odermatt
Kelsea Powell
Greg Joseph Fiona Duncan
Ryan Makai
Chris Olson

Australia and New Zealand begins the journey in Building a Culture

of Continuous Improvement

Over the past few months extensive planning has been going on behind the scenes

to ramp up our efforts in the area of formal Continuous Improvement (CI) and a

comprehensive implementation plan for both office and blue collar areas of our

business.

This push towards cultivating our environment to focus on continuous improvement
is necessary to ensure our continued success. CI focuses on process improvement.
These processes produce innovative products or deliver premium service for our
customer. CI focuses us on establishing a partnership with our customers and
learning what they want/don’t want.

In the gaps, where we are not meeting expectations, lies an
opportunity to apply CI tools and methods. Our focus is on team work
to solve problems, design new and enhance existing products and
align our efforts along the value stream. In doing so, we provide a
better experience for our customers, both internal and external.

These efforts require every team member, every day to
recognize their role in the CI process and their work’s
value in meeting JLG’s targets.

To kick start our journey we welcomed,
Eric Mellott and Melissa Lutz from the
Access Global Quality and Continuous
Improvement Education Section to
Sydney. With their assistance, we
were able to train Leaders from
throughout the region in a 3 day course,
Continuous Improvement Fundamentals.
This class introduced the philosophies, methods
and tools that are used in CI throughout Oshkosh.
Myths were dispelled that CI was solely a function or set of
methods for the shop floor; over 60% of CI activity at JLG is
based on office processes.

In addition, 7 Leaders were identified and went through the
Continuous Improvement Event Facilitator Course. This course is the
first step in the certification process for CI Facilitators.

The next course, Introduction to Continuous Improvement, a one day course, explains
the basics and is a necessary foundation course for all team members. Sydney, Brisbane,
Melbourne and Perth locations had team members (office staff at some locales too!)
received this initial training. The training will continue as our local team was provided
with the tools to continue the trainings. This self-sufficiency will ensure that all team
members in our region will receive this training in the upcoming months and that it will
be added to our onboarding process.

At Port Macquarie, our engineering, training and manufacturing leaders were given one day training on the 8D Problem Solving
Method. Two local trainers were identified and a kit given in order for this training to be readily available in our area.

Also during this time, a Continuous Improvement Event was held to develop an implementation plan for CI throughout our region. A
Continuous Improvement Council was also set up for the region. Wayne Downes was identified as the CI Council lead. This CI Council
will align us with other regions in North America and EAME that have CI Councils that help Access align CI activities and efforts around
the globe.

As you can see, it’s been a busy few weeks for us. But…it doesn’t stop here. Look for updates as to when you’ll receive the initial CI
training, if you haven’t already. Many of you may be invited to be a part of some type of continuous improvement activity. As a team
we’ll be going through the initial information collected during the waste walks that were performed and report back to you about those
opportunities. We hope that you are as excited as we are to begin our journey and make positive change happen!



DESIGNED FOR
EVERY DIMENSION