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Published by , 2018-05-30 13:42:06

RCIDM_Presentation2018

RCIDM_Presentation2018

A DMC serving

Dallas, Fort Worth, Houston and San Antonio

Our Mission

We are a people-centric
team designing simplified
hospitality solutions with
value and peace of mind.

iDesign Serves San Antonio

DMC Partner of the Year

iDesign Serves Houston

Chauffeur Company Esablished DMC Established
Restaurant Group Established
First rides outside of Dallas & US

Social Into Corporate GDP Partnership

Synergy Award – Team Event of the Y
Event Design & Décor of the Year

1998 2000 2002 2004 2006 2008 2010 2012 2014 2016 2018

Our Journey

What We Do Best

Event Design Event Spaces Transportation Dine Arounds

Atmosphere, Motif & Venue Sourcing Provided By Sourcing & Booking
Concept Development Hotel Sourcing Menu Selection
Event Production Floorplans Airport Transfers Private Dining
Lighting & Sound Venue Buyouts Group Transportation Printed Menus
Manifest Sorting
Management Staff
Onsite Coordination
VIP Arrangements

Tours, Activities Entertainment Themed Décor Amenities
& Team Building
Bands & Musical Acts Centerpieces Branding & Swag
City Attractions Performers & Talent Florals & Plants Mobile App
Corporate Social Responsibility Pyrotechnics Linens ‘Handwritten’ Notes
Museum & Shopping Tours Professional Speaker Props & Rentals
Golf Tournaments

We’re Connected

Bragging Rights

GDPP Of Yêr d NACE M M st D n & Dé r Yêr d NACE E4 t
y d Têm t Yêr

Visual Introduction

Standing Out • Born as transportation company we are experts in
transportation management from high touch small
groups to large conventions.

• We’re fast and responsive.
• We know it’s all in the details and our proposals are

thorough, creative and innovative.
• We listen more than we speak.
• Always trend forward.
• Complete full circle solution for event design and production.
• We source hotels.
• In house graphic design.
• We work with the best in the business - large and national

or small and local we have it.
• Our team is comprised of people who are passionate

about hospitality.
• We make the most of every budget regardless of spend.
• We treat you as if you are our only customer, because

you deserve to feel special.

What We’ve Learned

• We must be flexible and adaptable.
• Our team must be prepared to work with all levels

to be effective.
• Communication is key.
• We are an extension of those we serve.
• Be quick to respond even if you don’t know the answer.
• Be available.
• Treat even the smallest event like it is your largest.
• Collaboration is a must.
• Don’t skip the pre and post cons.
• Be loyal but be willing to make a change when it

comes to partnerships.
• Staffing is key to the success of most events.

Notable Clientele

Just to name a few

Your Dedicated Team

Melissa Tarpley Kiara Scott Stacey Collodi Lynda Adams

Operations Events Manager Program Coordinator Event Manager Event Manager

Arin Segall Gita Narbada Gauranga Robinson

Houston Events Manager Accounting Assistant Executive Assistant

Your Dedicated Team

Kevin Hoque Tim Hill Sabrina Daniels Anisha Smith

Chief Executive Officer General Manager Groups and Events Manager Accounting Supervisor/HR Admin

Everett Lodics Gilbert Perrone

Journey Management Ambassador Operations Support

Meet our sister company.

PeopleCentric

• Delightful
• Passionate
• Driven To Serve

Chosen for their passion to serve and dedicated to our
mission, our career chauffeurs will delight and wow you.
Extensive pre-hire and ongoing training programs ensure
consistently exceptional service-Every ride, Every time!

Our career chauffeurs provide a professional attitude to
meet and exceed your needs with the highest level of
reliability, confidentiality and discretion.

Emirates Chauffered Drive Program at DFW

Behind every great service.
there are great people.

Ensemble of
captivating experiences

Enjoy First Class on every ride.
It’s our only class of service.

Essentials
Not Just Incase

In addition to the vehicle safety options, we provide
safety training, first aid kits, fire extinguishers, and fire
blankets.

Duty of Care

What we do to keep you safe

We require pre-employment background checks, MVR
checks, and drug testing for chauffeurs and affiliate
chauffeurs.

Safety coordinator
Career Chauffeurs - Confidentiality & Discretion
GPS Tracking
Travel Disruption Alerts
Care Alerts via email & SMS
Emergency action plans
Data Security–SSL Certified
Dedicated incident management Team
Ten times the required insurance

Safety Zone

Delivering Duty of Care with Industry Setting Standards

With stringent safety standards and duty of care as a
primary focus, RideCentric is an approved vendor for
multiple Fortune 500 companies in the following
industries:
Oil & Gas
Construction
Engineering

Emergency Preparedness

The midst of an emergency is not the time to plan for one. We employ a series of methodologies to ensure business con-
tinuity and consistency of service in the event of an emergency. From Rapid Response Teams to our Business Continuity
Plan. We’ve planned for the worse, to give you our best. People centered plans for our most important assets.

Bespoke Technology

Craft your travel
experience with
• Email
• Text
• Alerts
• Global Airport Pickup
• Instructions
Fully Integrated with
Back office platform

Meet ChApp

RideCentric’s Chauffeur Application

• Real Time Trip Status
• Signage on iPad
• Navigation/GPS Tracking
• Two-way communication with passenger

Platform, GDS Integration, Integrated Efficiency

\View, price, and book chauffeured ground reservations from the PNR. Our seamless integration automatically populates
the ground segment back to the PNR to print on the itinerary. Your time, maximized.

Reporting / KPIs

Monitor

Manage

Maximize

We offer a wide selection of customized
reporting, allowing you to manage ground
expenditures and maximize efficiency.

Preferred Fleet

Delivering consistency and quality of our fleet across our entire network. Preferred Fleet is a service mark that stands for
consistency and quality of our fleet across our entire network. It’s a promise to provide the most modern fleet of industry
preferred vehicles available. From the tested and true to the uncommon and unusual, our global fleet selection is as varied
as the 67 countries we serve in our affiliated network.

Communication Protocole

• Data Parsing/two way communication through API
• Calculate the Fare per distance/agreed terms
• Confirmation back to Emirates with Fare and distance
• Match passenger Profile by EK number for Special VIP instructions

Status Update

RideCentric QC Module RideCentric Dispatch
Passenger Confirmation: SMS/Text or
email will be sent to client to confirm Auto Dispatch: System will auto
the reservation (By clicking on the link, dispatch all reservations to the
Ride will be confirm in the system appropriate designated Chauffeur's
by Service area
Manuel QC for anamolies
Chauffeur: Update Ride Status

Modify Confirm Emirates Dashboad Call Passenger Call Dispatch

• All Existing ride • details
• Chauffeur Status
• Smart Reports/KPIs

Serving 67 Countries

The Global Reach

Serving more than 67 countries. Our global reach, local service
expertise makes us uniquely qualified to provide a comprehensive
solution to meet your chauffeur and all ground transportation needs.

See a list of all the cities we serve.

Service Level Agreement

• On time performance
• Go show completion percentage
• Safety regulation compliance monitoring
• Quality coach evaluations
• Successful attempts to confirm ride details as per contract
• Initial emirates immersion training and monthly recurring training
• Communication Protocols - timely and appropriate communication
• Contingency Planning – dealing with delays/diversions
• Invoicing accuracy
• Overall Incident Management

Your Contacts

Tim Hill
+1. 214.231.3007
[email protected]

Group Events +1. 214.956.8400 [email protected]
Global Client Relations: +1. 214.574-5900 [email protected]
Toll-free (USA): +1. 800.258.5466 [email protected]
Global Dispatch: +1. 214.231.3030 [email protected]
Accounting: +1. 214.231.3013 [email protected]
Global Sales: +1. 214.231.3010 [email protected]


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