2016 UVCC Annual Report

2016 

TABLE OF

CONTENTS

INTRODUCTION
03 Statement of Purpose
04 Message from General Manager, Danny Wheeler
05 Message from Utah County Commissioner, Larry Ellertson
06 Message from Public Works Associate Director, Donald Nay
07 Message from Utah Valley CVB President & CEO, Joel Racker
UTAH VALLEY CONVENTION CENTER TEAM
08 Utah Valley Convention Center Management Team
09 Spectra Venue Management
10 Spectra's History at Utah Valley Convention Center
11 Venue Partners

YEAR IN REVIEW
12 Summary of Accomplishments
13 Signature Events
15 Financial Performance
16 Economic Impact Since Opening
MARKETING
17 Local Marketing
18 National Marketing
VENUE OVERVIEW
19 Facility Overview and Floor Plans
21 Capital Improvements
22 Facility Programs
CUSTOMER & COMMUNITY SERVICE
23 Customer Service Program
25 Testimonials
27 Client Surveys
29 Future Outlook

2

STATEMENT OF

PURPOSE

The mission of the Utah Valley Convention Center is to enhance and maintain an economic
impact for Utah County by contracting and hosting events in a professionally managed Eco-
Friendly LEED Silver facility. By building relationships with industry professionals and meeting
planners we will strive to create lasting impressions and exceed expectations.

3

MESSAGE FROM GENERAL MANAGER

DANNY WHEELER

4

MESSAGE FROMCUOTMAMH ICSOSIUONNTEYR

LARRY ELLERTSON

Utah County Commission

Larry E. Ellertson Bill Lee Greg Graves
801-851-8133 801-851-8135 801-851-8136

12/31/2016
Utah Valley Convention Center
Attn. Danny Wheeler
220 West Center Street
Provo, Utah 84606
Dear Danny,
It is a pleasure to work with you and the Spectra Venue Management team in managing the operations
of the Utah Valley Convention Center. The attitudes expressed by all are very welcoming and add to the
positive experiences of those choosing to use the facilities.
The overall performance has again exceeded expectations and it appears that we are well positioned to
have an even better performance for the coming year. It is significant to note that since opening in May
of 2012 the calculated benefit to the community has exceeded the original investment in constructing
the convention center. This benefit, which is in excess of 50 million dollars has created business and
employment opportunities which have added to the well being and quality of life for the citizens of Utah
County. While this was the purpose in making the investment, to do it in only 4 ½ years is phenomenal.
We look forward to the benefits continuing as well as the ongoing positive relationship we have going
forward to achieve a prosperous and beneficial future.
Cordially,

Larry A. Ellertson
Utah County Commission Chairman

5

MESSAGEAFSRSOOMCIPAUTBELDICIRWECOTROKRS

DONALD NAY

  Public Works Department  Donald C. Nay  2855 South State Street 
Associate Director ‐ Public Works  Provo, UT 84606 
    
     FTAELX::  880011..835413..88660022  
  

 
January 12, 2017 
 
 
Danny Wheeler, General Manager 
Utah Valley Convention Center 
220 West Center, Suite 200 
Provo, Utah 84601 
 
 
Danny, 
 
Thank you for the success that you and the entire Spectra Venue Management team bring to the Utah Valley 
Convention Center.  The Convention Center continues to operate well ahead of our budget projections.  Under 
your expert leadership, the Center is well managed and superbly maintained. 
 
This past year—just the fourth full year since the facility opened—the total positive economic impact brought 
to the communities in Utah county through events held at the Convention Center has exceeded the cost of 
building and operating the Center.  That is a phenomenal achievement which speaks highly of your staff and 
the great relationships that you all have with the County and the local community. 
 
The world‐class service provided by Spectra, which is consistently reflected in the client surveys from your 
customers, creates a lasting and memorable experience for event attendee and is a major reason for the 
success of the Convention Center.  And I appreciate the excellent work of your team in maintaining the 
physical facility.  Your efforts give great assurance to the County that this important venue and the large 
inventory of items within it are well taken care of. 
 
Your thorough understanding of our target market, and your leadership of such a highly‐dedicated staff, 
ensure a successful future for the Utah Valley Convention Center.  Thank you for all you do. 
 
Sincerely, 
 
 
 
Donald C. Nay 
Associate Director ‐ Public Works 
 

6

MESSA&GEVIFSRITOOMRUS TBAUHREVAAUL,LPERYECSIODNENVETN&TCIOENO

JOEL RACKER

January 25, 2017

To Whom It May Concern,
Utah Valley’s visitor economy was strong in 2016! And, for the first time, we
have data that shows how travel and tourism contributes to Utah County’s
diverse economy. Research provided by the Kem C. Gardner Policy Institute
revealed that visitors spent over $450 million in Utah County in 2015 -
approximately 5.5% of total county-wide sales. Utah County sales tax revenue
for the same period was $172.3 million of which $14.5 million or 8.4% was the
direct result of travel and visitation to Utah Valley.
Conventions and group events held in the Utah Valley Convention Center (UVCC)
contributed to our strong visitor economy. In 2016, 56.8% of the Utah Valley
Convention & Visitors Bureau’s (UVCVB) group bookings were a direct result of
having the UVCC within our community - a 6.2% increase over the previous
year. Strong collaboration and a combined team effort made this possible.
Here’s a look at the room-night generating events that were booked in 2016 by
the Utah Valley Convention & Visitors Bureau – those that will use the Utah
Valley Convention Center:

 40 Contracted Groups/Events
 12,743 Total Hotel Room Nights – up 10.2%
 25,872 Attendees
 $6.123 Million in Future Economic Impact – up 6.2%
Utah Valley’s visitor economy is growing. We value and appreciate the strong
partnership we have with Spectra Venue Management. Working together we’ll
achieve even greater results and continue to grow our visitor economy and build
Utah Valley’s reputation as the ideal meetings, events and group travel
destination!
Sincerely,

Joel M. Racker
President/CEO

7

UTAH VALLEY CONVENTION CENTER

MANAGEMENT TEAM

Danny Wheeler
General Manager

Tennille Wanner Michale Smith Tucker Lougee Shanna Young
Director of Sales Director of Food Director of Event Director of Finance
Services & Operations
& Marketing & Beverage

Jennifer Kallbacka Scott Compton Lisa Brindley Maylene Kavanaugh
Sales Manager Executive Chef Event Manager Office Manager

Zach Moore Donald Crouch Justin Aquino
Sales Manager Sous Chef Event Manager

Jared Mower Lauren Fulton Stephanie Snow Robby Stowe
Sales Manager Banquet Manager Event Manager Technology Manager

Susan McArthur-Schembri Breanna Folsom Reuben Payan Alex Russo
Marketing Coordinator Banquet Supervisor Chief Engineer Operations Manager

8

SPECTRA VENUE

MANAGEMENT

Spectra’sVenue Management division is the industry leader across a full range of services that impact the bottom-
line success of public assembly venues, including marketing and sales, corporate partnerships, event booking,
ticket services and box office management, customer service, operations and engineering, and finance and ad-
ministration. Spectra by Comcast Spectacor is the expert in hosting and entertainment, partnering with over
300 clients at 400 global properties to create memorable experiences for millions of visitors every year. Spectra’s
expertise is embodied within three divisions: Venue Management (formerly Global Spectrum), Food Services &
Hospitality (formerly Ovations Food Services), and Ticketing & Fan Engagement (formerly Paciolan). Learn more
at Spectra Experiences.com. Comcast Spectacor is part of Comcast Corporation, a Fortune50 media and technol-
ogy company that operates Comcast Cable and NBC Universal. Headquartered in Philadelphia, PA, in addition
to Spectra, Comcast Spectacor owns and operates the National Hockey League’s Philadelphia Flyers and the Wells
Fargo Center venue. Visit us at ComcastSpectacor.com, PhiladelphiaFlyers.com, and WellsFargoCenterPhilly.
com for more information. Behind the scenes we’re leading the industry

Behind the scenes
we’re leading the
industry
We are Spectra, the experts in hosting and entertainment, providing our clients
with solutions and services that amplify the customer experience. We pride our-
selves on our superior service and client-focused approach, as we bring innovative
solutions to events across a range of sports facilities, convention centers, perform-
ing arts centers, state fairs, and much more.

9

SPECTRA'S HISTORY AT UVCC

2012 - 2016

Spectra and Utah County entered into a promising partnership in May 2011, shortly after breaking ground where
the Utah Valley Convention Center would be constructed. Spectra management was heavily involved in the con-
struction phases of the facility as well as forming partnerships and establishing procedures with the Utah Valley
Convention & Visitors Bureau. Pre-sales for the UVCC started immediately and once the building was framed
out and secure, hard hat tours with meeting planners were facilitated by sales staff. On May 4, 2012, the Utah
Valley Chamber of Commerce held the first event at the Utah Valley Convention Center with our official Grand
Opening to the public taking place on May 12.
Spectra has successfully established relationships with the local community and continues to drive business to the
Convention Center while creating economic impact for the county. With the County’s initiative of reducing sub-
sidy on the facility, Spectra management has been successful accomplishing this goal annually. In 2015, just after
being open three and a half years, Spectra management performed exceptionally well and produced an operating
profit.
In 2016, Utah County once again selected Spectra for management of their world class venue with a contract ex-
tension through December 31, 2022.

10

OUR

PARTNERS

Pepsi is the Official Beverage Through a national purchasing Comcast brings together the best
Provider of the Utah Valley agreement that leverages our 250+ in media and technology. We are
Convention Center. Our guests food & beverage accounts, we work proud to offer the industry’s best
enjoy only the very best selection of closely with US Foods and realize fiber-optic service and cable TV,
soft drinks, fruit juices, water, and significant savings annually with all through the recognized global
other Pepsi products. Pepsi-Cola the best products available on the leader in media and technology. As
of Springville - Admiral Beverage market to help deliver the best culi- the official wireless internet spon-
Corporation is a partner that truly nary experience possible. sor of the Utah Valley Convention
looks for ways to give back to the Center, guests get to experience
community. 1GB fiber speeds on all of their
connected devices.

As the number one source of news The Utah Valley Convention Producer of the Bridal Fairs
and information for Utah County, & Visitors Bureau (UVCVB) is hosted three times a year at the
we are pleased to partner with the the official destination marketing Utah Valley Convention Center,
Daily Herald as the presenting organization for Utah County. Spectra continues to partner with
sponsor of the Utah Valley Gun Together, we strive to solicit, Seasons Marketing to co-produce
Shows. attract, and retain conventions to the Utah Valley Gun Show. Having
Utah Valley and showcase all that produced two more successful Gun
the area has to offer. Spectra and Shows in 2016, we look forward to
UVCVB team up for quarterly sales continually bringing the residents
blitzes and numerous cooperative of Utah Valley a one-stop shop for
advertising campaigns. all of their gun, ammunition, and
accessory needs.

11

SUMMARY OF

ACCOMPLISHMENTS

Utah IAVM VMS Scholarship acted as a host for the 2nd quarter Ongoing partnership with
& Graduation: meeting. community events:
Operations Manager, Alex Russo The Utah Valley Convention Center
was awarded a $1500 tuition schol- BYU Recreation Management has had tremendous success in cre-
arship for the second year in a row Advisory Board: ating partnerships with community
to complete and graduate from In- Danny Wheeler, General Manager event producers in assisting them
ternational Association of Venue served as a member of the advisory with startup shows. The UVCC
Managers's, Venue Management board for part of 2016. This board continues to partner with the Utah
School at Oglebay. reviews curriculum, student skills, Valley Gun show to produce the
knowledge, and program structure. only gun show in Utah County.
After Wheeler’s departure from the
board, Suzanne Stratton, Director In 2013 the UVCC approached the
of Events took his seat where she of- Utah Valley Chamber of Commerce
fered her knowledge and expertise. with a vision of a job fair. The fair
This board also serves as mentors to was created and now is led by the
young graduates as they enter the chamber and continues to grow an-
field of Recreation Management. nually.

Utah Valley Chamber of Com- How you Growin’?: Two new shows were created in 2016,
merce Board of Utah Valley Convention Center takes KIDSmart Consignment, which of-
Governors: pride in their employees and allows fers consignment opportunities for
General Manager, Danny Wheel- many opportunities for growth and consigners and buyers as well as the
er sat on their board in 2016. The advancement. In 2016 we had five Daily Herald’s Taste of Home Cook-
Board of Governors meets quarterly employees who were promoted from ing school, which offered a large
to discuss Chamber matters, com- Banquet Servers to Banquet Cap- cooking class to the public.
munity and industry trends. The tains: Kaitlin Gappmayer, Savannah
Utah Valley Convention Center also Allmon, Elna West, Charlotte West, 12
and Jan Stevens. Breanna Folsom
was also promoted from Banquet
Captain to Banquet Supervisor.

SIGNATURE National Pro Grid League

EVENTS National Pro Grid League (NPGL) made its national debut
this summer in Utah when NPGL came together in one
13 location for a Nationally televised match on Pro Grid TV.
NPGL is rising in popularity and consists of professional
athletes who compete as co-ed teams. Outside of train-
ing and competing each team was able to enjoy the beauty
and outdoor activities that Utah Valley has to offer. With 8
teams competing in three separate matches over the course
of a month, the NPGL consumed nearly 3,000 hotel room
nights and offered a great economic impact to Utah County.

Clay Walker Patient Program

County Music Star and Multiple Sclerosis Patient, Clay
Walker teamed up with Teva Pharmaceuticals to host public
service seminars and benefit concerts to educate those living
with MS. These seminars are taking place across the country
and provide an offering of support, answers, and inspiration.

Affirmation International Conference

Affirmation is an organization that supports LGBTQ/SSA
Mormons and families, friends, and Church leaders in seek-
ing to live healthy and productive lives consistent with their
faith or heritage. This international convention is held
annually at the UVCC and provides support, education, and
community to members ages 13 and up.

Evan McMullin for President Rally

On November 7, the day before the 2016 Presidential Elec-
tion, Evan McMullin and Mindy Finn drew in the local
community to the UVCC to rally support of their efforts
to provide an additional candidate option for Americans.
McMullin’s four-month presidential run concluded in Provo
due to family ties and involvement with The Church of Jesus
Christ Latter-day Saints. McMullin and Finn were well
supported at the Convention Center brining in over 1000
attendees

JROTC Service Championships

In February, the Civilian Marksmanship Program brought
over 100 kids, representing schools from across the county,
in an air rifle competition that took place in the UVCC Ex-
hibit Halls. Three-Position Air Rifle Shooting has become
one of the most popular and fastest growing forms of shoot-
ing sports competition for high school students and younger.
Competitors fire from 10 meters in three different positions.
Competitors could also qualify for the National JROTC
Championship during this event.

Mary Kay Career Conference

More than 600 Mary Kay Independent Beauty Consultants
and Independent Sales Directors came together at the UVCC
for the Mary Kay Career Conference. The regional training
conference is held in more than 30 cities nationwide. The
Utah Valley Convention Center hosted this event in 2015 &
2016.

Zero Fatalities Safety Summit

The Zero Fatalities Safety Summit is comprised of attendees
from various professions from law enforcement personnel
and emergency responders to city, county, and state govern-
ment officials to educators and counselors. The objective of
the summit is to provide an opportunity for safety officials
and advocates to share experiences, opportunities, and suc-
cesses in improving safety in our communities and on our
streets.

LDStorymakers Conference

The LDStorymakers Conference took place at the UVCC
for the second time and has identified the UVCC as its new
home for their ever growing annual conference. This confer-
ence, comprised of over 500 published authors from all over
the world who are members of The Church of Jesus Christ
of Latter-day Saints, came together in an effort to support
each other, sharing ideas, and experiences, while discussing
publishing possibilities.

14

2016 FINANCIAL ACTUAL BUDGET VARIANCE
$2,649,738 $2,856,.045 ($206,306)
PERFORMANCE

Gross Revenue

Event Expense $767,136 $846,473 $79,337

Net Event Income $1,845,963 $2,004,872 ($158,909)

Total Indirect Expenses $2,158,780 $2,343,031 $184,251

Net Income (Subsidy) ($276,178) ($333,459) $57,281

Key Market Segments
Meetings by Event Type

17% 30%

Conventions 5% Event 47% 35% Space
Tradeshows Mix Occupancy

Banquets 26% 10% 12%
Consumer Shows 4% 12%
Special Events
1% 1%

33,760 $292,115 $694,060

48,850 $75,681 Net
$47,804 Income
Attendance $16,722

10,095

31,384 5,194 $289,581
13,289

Gross Revenue by Month Nov Dec

$450,000
$400,000

$350,000

$300,000
$250,000
$200,000

$150,000
$100,000
$50,000

$0 Jan Feb Mar Apr May June July Aug Sept Oct

15

ECONOMIC IMPACT

SINCE OPENING

$1,006,953 $4,036,271
$537,111

$3,736,116 Gross Rev
by Event

Type

$5,392,228 $14,226,344

Key $160,106 $2,965,371
Meetings
Conventions $11,680,986 Economic
Tradeshows Impact by
Banquets Event Type
Consumer Shows
Special Events $5,281,177 $13,124,564
$2,398,263

$3,500,000 Gross Revenue by Year $14,000,000 Economic Impact by Year
$3,000,000 $12,000,000
$2,500,000 2012 2013 2014 2015 $10,000,000 2012 2013 2014 2015 2016
$2,000,000 $8,000,000
$1,500,000 $6,000,000
$1,000,000 $4,000,000
$2,000,000
$500,000
$0 $0

2016 16

LOCAL

MARKETING

Intersate 15 Billboards •46,063 Total Readership
•Digital Billboards between University Avenue and •Only Utah County Business Magazine
University Parkway on Interstate 15 for 6 months dur- Daily Herald's In Pictures
ing 2016. •Local Newspaper's newest annual publication
•Average of 125,000+ cars per day Delivered to more than 25,000 print subscribers
•Digital boards that offered a variety of messages •Featured online at heraldextra.com with a reach of
Freedom Festival Magazine 600,000 visitors each month
•Sponsorship value for advertising •Publication will be issued January 2017
•Publication is delivered to more than 100,000+ homes Small Market Meetings - Coprporate Co-op
in Utah County •Only Meeting Publication that covers 2nd & 3rd tier
Utah Valley360.com cities in every issue
•250,000+ page views monthly •Mailed to more than 10,000+ meeting planners na-
•150,000+ Unique visitors monthly tional wide
•17,000 eNewsletters distributed monthly directing •Digital edition is sent to more than 5,500+
traffic to UtahValley360.com with a 20% open rate Online/Social Media
•Generates organic leads UVCC website monthly •Google AdWords campaigns for weddings, meetings,
Utah Valley Business Q Quincenearas, and holiday parties
•4 Quarterly Full Page Advertisements •Facebook ads for meetings, weddings and holiday par-
•11,756 Mailed to Utah County Businesses ties

17

NATIONAL

MARKETING

Facilities & Destinations Magazine Direct Selling Networks
•May Two Page Ad Super Book •Digital leader board September/October with two
•Tradeshow Executive e-blasts
•World’s Top Convention Centers Directory Additional Co-op Advertising Opportunities
•September “Trending & Spending” Sponsorship •Facilities & Destinations - Spectra Facility Spread
•December Two Page Spread •Trade Show Executive - Facilities with 125k sq. ft. or
Small Marketing Meetings less with advertorial
13 months of online starting in July, one sponsored ar- •Small Marketing Meetings Spectra Facility Spread,
ticle - digital, one e-blast, three full page ads - months August & October
to be decided, Spectra Meeting Guide Co-op in Sep- Tradeshow Program
tember then additional Co-op in Feb 2017, 1½ page ASAE Annual, IMEX, & Connect
Corporate

Meetings Today Additional Value Adds
•Two page spread in the June issue, eNews for Septem- •Database Access to over 25,000 Spectra contacts
ber and Web/Remarketing campaign in October. •Inclusion in Print & Digital Venue Brochure which in-
Social Media cluded online & distributed at trade shows
•Google Ad Words, Facebook and LinkedIn •Listings and links to individual facility website from
Online Package corporate website

18

FACOILVITEYRVIEWProudly managed by Spectra, the UtahMEETING ROOM LEVEL

Valley Convention Center is located in The meeting room level of the facility offers nearly
Provo, UT, the largest city and county seat 10,000 Sq. Ft. in breakout space, naturally lit pre-
of prosperous Utah County. Nestled in a function areas, and a rooftop garden terrace. With
valley of the Wasatch Mountain Range, the flexibility of multiple rooms, guests can easily
Provo not only offers a rich history in the customize space to their meeting needs.
settlement of the West, but is one of the •Ten Meeting Rooms that offer nearly 10,000 Sq. Ft.
most thriving economies in the nation. of space.
In 2016 Provo was ranked #2 in Best Cit- •Five of these rooms offer 6,862 Sq. Ft. of flexible
ies for Outdoor Activities in America, space with an air-wall system.
#4 Healthiest Cities in America, #17 Cit- •The Executive Boardroom offers the comforts of
ies with the Best Job Opportunities in pure professionalism with white leather boardroom
chairs, complete multi-media package, and moun-
3America, and #19 in Best Cities to live in tain views.
•The Timpanogos Terrace houses pristine gardens
America to name a few. And while the with magnificent views of the Wasatch Mountains.
Provo metro area is a technology hub with •A perfect location for breaks and receptions.
campuses of national companies such as
Adobe and Micro Focus (formerly No- BALLROOM LEVEL
vell) calling it home, it also serves as the
ideal base to head into local canyons, to Designed with functionality and modern architec-
Utah’s enthralling national parks, or to the ture, the trendy Grand Ballroom is appealing for any
proximate world-class ski slopes. The Utah banquet, reception, or meeting. Its three-dimen-
Valley Convention Center is proud to be a sional ceiling and mimicking carpet create a lasting
part of the Utah County community and impression on guests. The ballroom pre-function
fulfill the vacant niche that existed for pre- areas offer plenty of natural lighting, views of the
mier meeting space in this thriving area. beautiful Wasatch Mountains, and perfect locations
Our exquisite meeting space is supple- for event registration and receptions.
mented by: •16,894 Sq. Ft. of flexible space that can accommo-
date up to 1,300 in a banquet setting.
2•Eco-friendly LEED Silver Certified •Aesthetically dramatic one-of-a-kind ballroom, the
largest in Utah County.
Building with green design, construction, •Open ceiling design offers full staging and rigging
operation, and maintenance. capabilities.
•Full Service on-site Catering. •State-of-the-art full-service kitchen located on the
•Complimentary Wi-Fi and Ethernet ca- same level.
pability throughout facility.
•Exhibitor Services & on-site Trade Show EXHIBIT HALL LEVEL
Decorator Services.
•On-site Audio Visual Equipment and The modern Exhibit Halls not only offer functional-
Services. ity for events, they offer appeal for guests attending
•Digital Wayfinding and Room Signage. any show. With a bright and fresh atmosphere, this
multi-functional space can be utilized for consum-
119 er shows, large banquets, general sessions, and
sporting events.
•19,620 Sq. Ft. of flexible space that can be di-
vided into three separate halls or can be divided
in half to create two large halls.
•Connections for electric, telecommunications, air,
water, and gas.
•Drive-on floor access with loading docks connect-
ed to Exhibit Halls.
•Complete rigging capabilities with 40’ ceilings at
the highest point and 29’ at the lowest.
•Built-in concessions with portable stands available
for show needs.

20

CAPITAL

IMPROVEMENT

In an effort to maintain a great facil- • One Roland V800HD functionality. The new lighting will
ity, Spectra has implemented a long video switcher. allow greater lamp controllability and
term capital budgeting process where • Upgraded meeting room dimming. This will allow greater
we identify potential areas that may projectors from 3500 Lumen flexibility in how event organizers are
need future maintenance or invest- to 4000, with native HDMI able to utilize the space.
ments. Short and long term plans connections as compared to This project was completed in con-
are put in place working with Utah old VGA connections. junction with BNA consulting and
County to allocate the proper fund- • Hardware was purchased to allow CR Lighting and should also offer a
ing for various projects and improve- us to permanently mount projectors saving in terms of labor, as mainte-
ments. In 2016, nearly $125,000 in in our smaller Creek meeting rooms. nance will be reduced substantially as
capital improvements were made to Operations the new lamps will offer nearly 47,000
the Convention Center. Areas of im- • Two Cordless Backpack Vacuums. additional hours per lamp.
provements are not focused only on • Replaced (12) 32” digital signage
meetings spaces, but also on needs monitors located throughout the
for providing departments with func- venue.
tional equipment to serve in job per- Maintenance
formance. In 2016 Capital Improve- • Repair and preventative main-
ment consisted of the following: tenance in the West parking lot.
Administrative Cracks were sealed, surface was seal
• Replaced the main copy machine in coated, and entire lot was restriped.
the administrative office. • Upgraded one of the compressor
• Three sets of additional office furni- boards on the Armstrong chiller
ture for employees unit.
• Five PC Desktop computers pur- • Ballroom lighting project consisted
chased to replace computers that of replacing (134) halogen, 75 WATT
were purchased prior to opening the light fixtures with the same amount
facility. of 3000 lumen intense lighting 6”
• Upgraded three computer servers: dimmable LED fixtures consuming
file server, database server, domain only 37.25 WATTS each.
controller.

Audio Visual The UVCC ballroom lighting project
• Two laptops were purchased for the was the largest upgrade in 2016. The
Audio Visual department as well as previous halogen lamps limited the
one desktop computer for AV pro- flexibility of lighting
ductions.


21

FACILITY

PROGRAMS

Spectra Venue Management implements a variety of programs at the Utah Valley Convention Center. These
programs not only help maintain and protect the County’s asset, but also help motivate and provide employees
with professional development programs.

Employee Development program as a mentee and Tennille ployees to access valuable in-person
The mission of the Employee De- Wanner, Director of Sales & Mar- or web based trainings. Courses
velopment Committee is to create keting participated as a Mentor. include mandatory HR trainings,
opportunities for ongoing training, Health & Wellness Code of Conduct, Diversity and In-
development, and advancement The Health & Wellness committee clusion and prevention, Workplace
for all employees by educating and creates motivation, offers challeng- Violence as well as professional
empowering individuals to lead by es, and recommendations for being development training courses that
example. This team connects to de- healthy, physically and emotion- help employees gain the skills and
velop trainings and informational knowledge to grow.
sessions with employees. They look ally. Throughout the year they cre- Maintenance
for areas that may be a weakness ate healthy challenges for staff to
and help to create strengths by participate in, such has the water In maintaining the physical assets
offering educational sessions challenge, challenging employees of the UVCC, Spectra has cre-
for employees. The goal is to to eliminate soda for a specified ated a program to maintain
take what has been learned amount of time. Those who fall and extend the operating
and implement it in every short of the challenge can donate life, reliability, and efficien-
department to full time money which is given to a charity at cy of building systems and
and part time staff. the end of the year. This committee equipment. They have in-
Mentoring Program is dedicated to keeping health fun. vested in a computerized
Spectra highly values the The Learning Management maintenance management
importance of cultivating System system, created structured
and educating their employ- LMS is a training portal for all em- work order policies and pro-
ees and allowing for growth op- cedures, tools and equipment,
portunities. One of the ways they County assistance, and qualified
do this is by encouraging employ-
ees to join the mentoring program staff.
where they will be partnered with GREAT Committee
individuals who have proven track Formerly the How You Doin'? com-
records of success. The program mittee, this committee is made up
is driven by the mentee and men- of individuals who work together to
tors offer advice and support. The identify areas of the customer ser-
program is structured in a way that vice program that could be imple-
each mentee will develop goals to mented or enhanced throughout
reach their potential. As part of the the year. This team coordinates
mentoring program employees can quarterly meetings with staff for
participate in three different tracks: education and team building ac-
Professional development, leader- tivities. They help motivate and
ship development, or Operational cultivate staff so they are delivering
Development. Alex Russo, Opera- a positive experience to clients for
tions Manager participated in the every event.

22

GREAT

CUSTOMER SERVICE

Spectra understands the importance of creating an exceptional experience for venue clients and attendees, so much that
they have always been at the forefront with developing and delivering programs that help to educate and motivate employ-
ees to go above and beyond.
Since the beginning, we have offered a company-wide customer service program called “How You Doin’?” which was
designed to encourage its employees to provide superior service to all patrons as well as create an enjoyable and energetic
workplace. Because customer service is at the foundation of who we are as an organization, and with the merging of Spec-
tra companies, a new corporate-wide customer service platform was rolled out in support of our company Credo, GREAT
Experience. The GREAT Experience is a repeatable service model that we can use in every interaction with our clients,
customers and employees.

23

EMPLOYEE OF THE

QUARTER

Spectra recognizes that employee recognition goes a long way when it comes to employee morale. Each quarter
one employee, who has exceeded the level of customer service and workmanship that Spectra has set forth, is
chosen to receive name recognition on the employee plaque along with a $100 gift card.

Brandon Webb Stephen Boone Stephanie Snow Juan Arnold
Event Manager Prep Cook
Banquet Captain Technology Manager

TRADING Sarah Allen Kaitlin Gappmayer Charlotte West
Operations Banquet Captain Banquet Captain
PLACES

Luke Rodziewicz
Operations Supervisor

Trading Places is a program created by the UVCC to increase departmental moral. Each quarter one employee
who stands out among the rest, is identified and offered a day off with pay while a member from the executive
team takes over their daily responsibilities.

24

OUR

TESTIMONIALS

JaTnIorueaecWamvlaaDrethpytohaniwooapeTn1tomrsnbpmphn6iutsloaeieyy,rnIhrarta2tUtWngaisunpMc0estneth1haatwoaiirw7ehttyyskiieteoewehehVCxlrsaiaeykppatorsrth,rlponlweaeaeepacstwinyvlrteUsathtedohnCrntnntraetethnhkhth:hrseeaceet,wodmoVUaUengiattbntntvehoalaedltetehihbrhurnyceeesiVtVsoiC.rotaimanecaonlllaomlnentechmmdyvyueeemnCcnCanUoitrihtoteteyltitalonarea-mpwnhvdabreinoboCVdtnodrefeaeateripwlnto’srlseeretnsioetylaiohaovrCpnoctnitdiepoueoaeinrmtannlevtfmgsieecmanhrni.ioa.luia,tputsnTlitslrohiha.ttnmehyenI.efedleCooimrIvropheadbktranhnoeemftetgaoricfsrlbrtliaionweepwmwgrraaristsimtrcfhediowcaitnnttsihhowtgdhees.ouarmubrceklsteoosib.nsnoentggtWihuenalmxegynpecamderonroapuideunrnonsytdcmeuscotrviveiae
Best regards,
RUPotnareahsRVidaaelhlnelfty/CCEhaOmber

Thank you Justin! You and your teams did a FABULOUS job !
We are greatly appreciative. Our buffet on Saturday afternoon
looked and tasted GREAT!! I also appreciated how FUN, NICE,
and FRIENDLY you and the rest of the staff were!!
~Tammy Crayk,
Mary Kay
25

“Stephanie, We just wanted to write and say thank you
for all your work on getting our event organized and
taken care of last night. The food was great and we had a
great time. The service was awesome too! Thanks for all
the minute things as well.
~EKR & Merilee

26

3.4 3.8 4.0 4.4 4.8 _
3.2 3.6 4.2 4.6
3.0 CLIENT

27 SURVEYS

Key Space met your needs Spectra takes pride in the quality of service being provided for every event, in order to reassure we are
Comfort of environment putting the “customer first” we encourage client to provide feedback based on their event experience.
Facility Space set in manner requested From our surveys we are able to better coach staff and grow with our events. We strive for excellence
Management & Facility Staff Cleanliness of facility and are always looking for ways to improve and become more efficient. Spectra Venue Management
Food & Beverage Knowledge & responsiveness of Sales Manager takes pride in knowing that annually we are exceeding customer and stakeholder expectations.
Knowledge & responsiviness of Event Manager
Professionalism of Event Staff 5.0
Overall impression of Staff
Audio Visual Courtesy & professionalism of Food & Beverage Staff
IT & Telecom Overal Quality of Food & Beverage
Overall Overall presentation of Food & Beverage
Overall satisfaction with Food & Beverage service
Knowledge & professionalism of AV Manager
Responsiveness & availability of the AV Staff
Overall quality of AV equipment
Knowledge & Professionalism of Telecommunications Staff
Responsiveness & availability of Telecommunications service
Overall quality of Telecommunicaitons service
Overall satisfaction with UVCC as a facility
Likeliness you will recommend the UVCC
Overall

Each year seems better than the last. We're always excited to hear
what you have planned for the next year. All UVCC team mem-
bers provided extraordinary service. We know that we are in
very capable hands.
~Dennis Morganson,
Intermountain Healthcare Foundation

I had a great experience working with everyone at UVCC. Thank you! It
was so easy to have the event there. Logistically, everything was perfect.
We got so many compliments about event.
~Lia Barlow,
BYU Football

The NPGL cannot thank the hardworking and attentive staff
of the UVCC enough. In addition to its beautiful building,
the team of the facility is its true value.
~Kelly Horn,
National Pro Grid League

The event center is very user friendly. All the staff are wonderful to
work with. We are so happy to have such a great facility in our area.
~Sann Huish,

Freedom Awards Gala
28

FUTURE

OUTLOOK

2017 promises to be another successful year for the
Utah Valley Convention Center as we enter the year
with more events on the books than at the start of any
previous year. Some of the new groups that the com-
munity will welcome in 2017 include the National
Association of Landscape Professionals, World Fed-
eration of Nondestructive Evaluation Centers, Rocky
Mountain Fleet Management Association, Ameri-
can Astronomical Society, Utah Assistive Technol-
ogy Teams, Utah Trucking Association, Utah Multi
Tiered System or Supports, and several new regional
dance conventions. In addition to these great groups,
we also look forward to the return of the Structural
Engineers Association of Utah, the Center for the
Improvement of Teacher Education & Schooling,
LDStorymakers, the Society for Human Resources
Management of Utah, Affirmation, EMS Associates,
FairMormon, Utah Association for Domestic Vio-
lence Treatment, Utah Water Users Association, and
the Utah Valley Marathon Expo.
We will continue to seek opportunities to remain in-
volved in the great community around us and fur-
ther contribute to the tremendous growth that Utah
County is experiencing. We will continue to establish
our presence in Utah Valley by participating in local
chapters of MPI, USAE, IAVM and the Utah Valley
Chamber of Commerce.
Our focus remains on maximizing the economic im-
pact into the Utah Valley economy by bringing visi-
tors into Utah Valley through meetings and conven-
tions, and allow them to experience all that we have
to offer, and turn them into regular visitors. We will
continue to work with the Utah Valley Convention &
Visitors Bureau as well as our local hotel partners in
helping Utah Valley realize our potential as a conven-
tion destination.

29