NEWREST

-CATERING UNLIMITED-

WHO 01
E
ARE

Newrest is a global leader in
multi-sector catering Founded
as Catair in 1996, the company
sells its expertise in 58 countries.

Newrest is the only caterer active
in all catering and related
hospitality segments.

02

THE STORY

More than 20 years of history with

origins in Group Catair in 1996 and
founded by its Co-CEO’s Olivier
Sadran and Jonathan Stent-Torriani,
Newrest is the only major catering
company active in all catering and
related hospitality segments including
airline catering, buy-on-board, duty-
free on board, contract catering,
remote site and support services, rail
catering, airport and motorway retail.

03

Newrest is committed to continuously Newrest’s
improving and innovating the services
it offers to its clients, as well as to the

well-being and progress of its commit
employees and executives. Sustainable

development and adherence to social ments
values lie at the heart of the company’s

ethos and activities.

VISION Newrest's strategic choices are based on an overall vision
that includes calculated risk-taking, and favours solid
opportunities and long-term investments. To promote
this long-term vision of the business among management,
Newrest constantly ensures transparency and equity.

OUR NETWORK 04

A global network, a cross-disciplinary
know-how for unlimited performance.

We are present in 57 countries.

OUR PARTNERSHIP

Newrest, a specialist in out-of-home food
service and a global leader in multi-sector
catering, has built strong partnerships with

local and international companies.

Newrest OUR PARTNERSHIP05
Servair
Newrest is associated with another major player
in on-board catering: Servair, a subsidiary of
Gategroup and Air France-KLM. This synergy of
the know-how of two major players in airline
catering allows us to offer our customers
excellent service on one of the largest airport
platforms in Europe at London Heathrow.

Newrest is also in partnership
with Servair in Africa in the

Democratic Republic of Congo.

06

N

E

W

R

E

S

T

W

A

In Oman, Newrest has been associated since C

2008 with a group of national importance which A
has participated in the development of the S
Sultanate in many business sectors: Waleed C
O
Catering & Service Company. This Joint -Venture
enjoys a historic reputation in the business

services market in the management of remote
site and catering sector.

07

NEWREST
RAHAL

In Morocco, Newrest has been associated
since 2006 with the ambassador of
Moroccan gastronomy in the world.
The Rahal group is an internationally
renowned caterer, specializing in high-end
gastronomy and the organization of
international events such as the COP 22 or
the African Cup of Nations. Our Joint-
Venture offers its services to a large number
of clients, particularly in the catering and
inflight areas, but also in remote site and
airport concessions sectors.

08

NEW
REST
GULF

In Qatar, Newrest has been associated since 2013 with a major
player in commercial catering and the organization of

international sporting events: ORYX. Our Joint-Venture, which
operates under the Newrest Gulf name, manages operations
in Qatar, Kuwait, Bahrain and the United Arab Emirates. It offers

its remote sites and catering services to many customers.

PARTNERSHIP WITH 09
THETFC
Since its founding, Newrest has been
committed to its partnership with the
Toulouse Football Club. Based in the
same city as the Group headquarters,
the TFC has been playing in the French
premier soccer league since 2003. The
team has given an extraordinary
performance the last few seasons, and
serves as a symbol of Newrest’s
competitive edge.

NEWREST AND SPORT 10

Newrest therefore organizes a number of both
short- and long-term sports activities throughout

the year, ranging from partnerships with elite
athletes to participating in events both large and

small. These athletic events set the pace for the
day-to-day business at Newrest.

NEWREST 11
SOS

Supply Oilfield Services inc.
(SOS) is a Filipino company

founded in 1979 with more
than 30 years of successful
experience servicing various
industries worldwide. With a

joint venture since 2012,
Newrest SOS has been under
the Newrest Group, Newrest

SOS Manpower adhered to
remain true in delivering the

best service beyond
expectation.

12

CGA
NEWREST

In Guinea, Newrest formed an
alliance witha local company in

2012 : CGA.
The Joint -Venture offers its
services in the remote sites and

inflight catering sectors.

13

NEWREST UIS

In Uganda, Newrest formed an alliance
witha local company in 2011: Uganda Inflight

Services. The Joint-Venture operates under
the Newrest UIS name and offers around ten

customers its airline catering, airport
concession and institutional catering services.

14

PARILTIM NEWREST

In 2019, Newrest is expanding in Turkey by taking a
50% stake in Pariltim Yemek alongside the founder,

Necat Aydin and his family. The entity takes the
name of Newrest Pariltim.

15

NEWREST CATERING
Cambodia Co.ltd

In 2019 Newrest acquired EM Food
Services, set up in more than 60
sites in Cambodia and Burma, a

Singapore-based company and the
leader in out-of-home catering in
Cambodia. A new business sector
for the Newrest group.

16

CONTACT

Newrest Group Headquarters
61 boulevard Carnot 31000
Toulouse
+ 33 5 62 89 39 88
+ 33 5 62 89 39 70

17

Service Model

INFLIGHT CATERING
RAIL CATERING
REMOTE SITE
MANAGEMENT
CATERING
CONCESSIONS

18

INFLIGHT
CATERING

Newrest provides everything from menu design
and culinary skills, logistic management, pick and

pack of bars and dry stores, ‘last mile’ service
and aircraft handling, as well as VIP flights.

Traditional 19
Inflight Catering

our network Create food to meet
customer standards. Focus on
providing safe and
on-time service Respect local
and international regulations.

Newrest manages lounges for airline
companies and airports.

Can manage all parts of the lounge
Preparation and serving

Airportof all types of food and drink equipment
supply cleaning and maintenance.

Lounges

20

RAIL CATERING

Newrest Wagons-Lits is the European

leader in the train service market with 750 daily trips.
Its aim is to help rail operators in their quest for the best

on-board service at the right price for their customers.
Newrest Wagons-Lits is eager to create an experience
speacial by offering the best day and night train services

for the 17 million passengers served each year.

On-board catering 21

Newrest Wagons-Lits offers a full range
of services on-board: a bar, a dining
car, integrated first class services,
sales cart, online pre-ordering and
on-board entertainment.

Hotel services

we have versatile teams accompanying
them. They provide maintenance and
cleaning of trains and ensure peace
of mind for the travelers.

Logistic services

purchase and inventory management;
synchronised loading and unloading

of products, containers and materials;
and diagnostic and control services
before departure.

Other passenger services

covers each part of the journey:
reception, assistance, information,

sales and ticket checks, access
control, luggage assistance, hotel

and taxi reservations.

REMOTE 22

SITE
MANAGE

MENT

Since its founding, Newrest has expanded its activities
geographically by entering lands that are ever farther away and
more hazardous, and can now offer a full network in many
countries.Our staff have also gained new skills, both to enhance
our processes and to better meet the needs of our customers.

Engineering for 23
industrial projects

us to contribute our expertise during the
preparatory phases of major projects: designs
for kitchens and restaurants, budget analyses,
and support for local staff, among other things.

Client our staff have also provided their expertise
diversity to armed forces in circumstances that are

increasingly complex but always under control.

Quality of life

our staff now ensure that our guests enjoy a level
of comfort, an atmosphere and a responsiveness

comparable to what anyone could experience
in a more familiar environment.

24

CATERING

Every day around the world, our clients benefit
from Newrest Catering expertise and trust them
to manage their restaurants and food services.

Catering companies 25
& Administrations

The public and private

sectors trust Newrest

Catering to manage their

restaurants. Confident that

employees want to eat Education
food in a pleasant

environment and fresh Newrest Catering is conducted in teaching
products. establishments. Believe that eating healthy food

have a greater chance of intellectual success.

Medico - Social Defense

Newrest Catering provides Newrest is a specialist in
meals for patients and hospital Catering, providing food

staff. as well as snacks, a bar with specific nutritional
and a cafeteria for visitors. needs and without logistical

restrictions.

Facility
management

In companies and hospitals Facilities are managed.
In every country, our production units are ready to
provide tailored made-to-order meals.

c26

cn

ss

osin

Inside airports or museums, at highway service stations, on-board ships
and at bus terminals, Newrest Retail offers a very large range of food
services designed to meet the expectations of both travelers and

customers. Newrest Retail structured three chains to best satisfy market
demand: selection of specific brands to Newrest Retail, international
franchises and local franchises or partnerships.

For its franchise brand development, Newrest 27
Retail has relied on the services of
International &

international groups to provide popular Local Franchises
choices for customers looking for familiarity

such as Paul, illy Café, Pomme de Pain, La

Croissanterie, Columbus Café & Co, Beijing

8 Through partnership with outstanding

national brands.

Proprietary To meet consumer expectations, Newrest Retail
Brands has designed a portfolio of internal brands such
as Le RDV, Daily Break, Caffé Lindo, Sky Shop
and The Lunch. The marketing policy for these
brands targets harmonization of points of sale.

The expertise acquired by Newrest Retail Creative
allows it to continue to create other expertise

customized retail concepts for new markets.

28 DETIMILNU
GNIRETAC TSERWEN
A single
standard

Newrest Catering believes in the vital importance
of nutrition and healthy eating. To this end, we hire
qualified staff to collaborate with our clients and
develop diverse menus. Regarding food safety,
continuous verification of all the food manufacturing
processes ensures optimal quality. When we design
our restaurants, our first priority is to make them as
pleasant as possible. We believe that this aspect of
our service expresses our ongoing passion for
excellence about the standard of living.

29

AWARDS AND
DISTINCTIONS

Newrest's excellence is widely
acknowledged by its peers

2017 Newrest in Montreal: bronze medal
at the 2016 QSAI Excellence Awards
Ceremony in Athens

2015 Newrest UIS Uganda : Best Caterer
– Africa by Qatar Airways

2015 Newrest Servair Netherland : Best
New Start up by Qatar Airways

2014 Newrest Spain: Best European
Caterer by Qatar Airways

2014 Saudia Catering (managed by
Newrest): QSAI Excellence Award by
Saudia Airlines

2013 Newrest Madrid: Caterer of the
Year - Bronze Award by United Airways

30

AWARDS
AND

DISTINC
TIONS

B U S I N E S S 31

strategy

The newrest

company takes control
of strategic alternatives.
This is a guarantee
of agility in the past.
Long-term developments
are still prioritized over
short-term gains by
members of the Board
of Directors. which has
high experience and
offers expertise.

32

UNLIMITED HUMILITY

A world where going the extra-mile is
translated just as much by the desire to go
further together as by serving meals in medical
environment or contributing to the well-being
of students and staff in large multinationals all

around the world.

Employees supported by cutting-edge
technologies such as automated production lines

that carry out repetitive tasks with no added
value so that meaningful work can be valued.

UNLIMITED EFFICIENCY

UNLIMITED 33
RESPONSIBILITY

It is all expertise that takes to the flawless service
we offer our most demanding customers on the
ground and in the skies with the same constant
appetite for exceptional product and quality of
meals enabling everyone to savor.

AN UNLIMITED CULINARY
KNOW-HOW

Our Chefs are aware of the latest restaurant trends and
love discovering and passing on new flavours.They

innovate while providing high quality services, highlighting
excellent local products.

34

UNLIEMXTIHPTAEEDNINSITISOETNRANOKAFINTCGIHOSENHFAASLPE

Last year we founded the Chefs Unlimited club,
which includes talented chefs from all over France.

Building on this successful experiment to emulate
and transmit our gastronomic know-how,

the passion for ever more innovative and tasty
cuisine is spreading internationally.

AN ONGOING 35

C

O

L

L

A

B

O

R

A

T with
renowned
I While preparing the menu for Vueling,
O Chefs Newrest Spain is creating recipes with
N the two Michelin star-Chef, Ramón
Freixa. A fresh and delicious sandwich
range has come out of the collaboration.

36

WE HAVE A RESPONSIBILITY
TO MAKE OUR GUESTS AWARE

of food balance

Meals are ideal times to learn, whether
with the family, in a company or at school.

Newrest is developing awareness
programs on the fundamentals of nutrition

in the restaurants served around the
world. Our staff are launching initiatives in

schools to educate youngsters. And is
creating a buy-on-board food offering

with information about the nutritional
components of each dish in order to make

diners aware of balanced diets.

Digital& 37
innovation,
an
accompl ished
ecosystem

Cobot lines at the heart
of our production units. Increasing
collaboration between our staff and our

innovative solutions.

We had to deploy over than 15 lines of cobots
(collaborative robots) around the world to identify
the model that improves productivity the most. It which
can grip any type of object in any type of container.

38

A mature
integrated

quality
system

Newrest's integrated management system is now
at mature level. This expertise enables us to

accelerate the deployment of ISO certifications
worldwide and in multiple fields (quality, safety,

environment and food safety)

39

INTEGRATED
MANAGEMENT

SYSTEM

Our customers around the
world associate Newrest

with a constantly improving
quality approach. Beyond
the growing number of

certified countries, Newrest
is now working on the

creation and deployment of
an integrated management

system.

NEWREST EMPLOYEES 40
AND SPORTNEWREST

Newrest therefore encourages its employees
to participate regularly in physical activity
and sporting events. To this end, a number

of sports clubs have been formed in Newrest
subsidiaries, such as the Newrest Wacasco cricket

team in Oman or the Newrest volleyball team
in the Netherlands, to mention just a few.

NEW INDUSTRY
COVID-19 GUIDANCE

Newrest has participated in the
drafting of new guidance in

relation to Covid-19 to assure
safe business operation at

airports, airlines, kitchens and
aircraft.

91-DIVOC 41

Our new safety and hygiene
label SAFE by Newrest
secures our operations

“SAFE by Newrest” gives additional assurance to our
employees, our customers and consumers that all the
necessary sanitary measures have been taken to secure
operations in order to allow the production and delivery

of quality and safe food.

42

RESPONDING
TO NEW

CONSUMER
TRENDS

Relying on the capabilities
of our global production
network, our historical multi-sector know-how
developed in several activities enables us to respond
to new consumer trends with dynamism and relevance.

43

Like the airlines, which call on our creativity and our
know-how in food production under the best

sanitary conditions. The products are showcased on
our customers’ e-commerce platforms. We deliver

meals to the distribution hubs, which then organize
delivery to the end consumer.

POPU
LAR
CULIN
ARY
KNOW- HOW

Tailor-made 44

Newrest has been able to innovate and developed an

E- agile e-commerce platform which can adapt to the
challenges faced by our customers and their employees.

Our Order’eat solution offers pre-ordering to guarantee

COM the availability of products at mealtimes, as well as
ordering of catering services.

MERCE

FOR

BUSI

NESSES

Creation of online 45

catering concepts

This project is an
opportunity to work
across a number of
segments and create

genuine culinary
experiences in line with

current trends while
focusing on our

marketing and culinary
know-how.

Commercial marketing and meal
distribution are the responsibility of these

digital marketplaces.

46

NEWREST
CORPORATE
SOCIAL
RESPONSIBILITY
CHARTER

CSR is an integral part of who
we are and guides all of our
strategic decisions. Eating
well has become a major
concern, a civic duty even.
Selecting our products and

encouraging our customers to
adopt a healthy, sustainable
diet are cornerstones in our
Group’s strategy.

47

WE WANT TO FOCUS OUR
GROUP'S GROWTH AROUND

ISSUES THAT MAKE AN
IMPACT:

• the fight against food waste
• waste reduction and recovery
• responsible purchasing
• reducing our carbon footprint
• and a strong commitment to our employees.

Respect for our values offers
a clear strategic direction which
requires everyone to get on board.

The first step in Newrest’s long-
term investment in sustainable

and inclusive growth.

48

NEWREST
LOGISTICS

49

PARTI
CULARS

Newrest Logistics Ghana With consistent strategic
Limited is a catering and focus on ensuring
logistics company providing
continuous improvement
services to oil and gas of service delivery and
companies, mining and other maximum customer
satisfaction through
commercial and industrial strict compliance.
companies in catering
services.

Newrest is present
in 46 countries.

Newrest is the only
major catering company

active in all catering
and related hospitality

segments.