GTP

GROUP TEAM PROFILE

“A unique fusion of Swiss hospitality professionalism
and Asian passion and service”

swiss-belhotel.com

07 June 2016 | version 123

IMPORTANT: The Group Team Profile is to provide corporate and
management structure information on Swiss-Belhotel International. The
information in this document is private and confidential and may not
be copied or circulated without the written approval of Swiss-Belhotel
International Limited.

Corporate Office
Swiss-Belhotel International
Unit 904, 9/F AXA Centre
151-159 Gloucester Road
Wanchai, Hong Kong
Telephone: (852) 2836 5555
Facsimile: (852) 2893 9555
E-mail: sbihk@swiss-belhotel.com
swiss-belhotel.com

cover:
The faces of Passion and Professionalism.
The globe consists of photos of Swiss-Belhotel International staff – our precious assets.
07 June 2016 | version 123

TABLE OF CONTENTS

Contact Addresses................................................................................................... 1
The Team.................................................................................................................. 2
President’s Message................................................................................................. 3
Philisophy.................................................................................................................. 4
Develpment............................................................................................................... 5
Development - Swiss-Belhotel International............................................................. 6
Development - Zest Hotels International................................................................... 7
Swiss-Belhotel International Holdings Limited.......................................................... 8
Swiss-Belhotel International Group Global Management Structure......................... 9
Management Hubs................................................................................................. 10
Group Executives.................................................................................................... 11
Hong Kong Corporate Head Office........................................................................ 19
Group - Legal, Finance & Audit.............................................................................. 20
Group - Human Resources & Learning Development............................................ 21
Group - Marketing and Communication ................................................................ 22
Group - Global Sales.............................................................................................. 23
Group - Information Technology & E-Commerce................................................... 24
Group Technical Services Support Cluster............................................................ 25
China Operations & Developments........................................................................ 26
Malaysia & Philippines Operations & Development............................................... 27
Indonesia Operations & Development.................................................................... 28
Indonesia Regional Sales....................................................................................... 30
Bali Sales................................................................................................................ 31
Indonesia Technical Services Projects & Development......................................... 32
Indonesia Regional Projects & Development......................................................... 33
Indonesia Regional Operations.............................................................................. 34
Indonesia Accounting & Finance............................................................................ 35
Indonesia Human Resource................................................................................... 36
Vietnam Operations & Development....................................................................... 37
The Middle East Operations & Development.......................................................... 38
Australia Operations & Development...................................................................... 39
New Zealand Operations & Development.............................................................. 40
Europe Operations & Development........................................................................ 41
Zest Hotels International......................................................................................... 42
Hierarchy................................................................................................................. 43

swiss-belhotel.com

CONTACT ADDRESSES

CORPORATE & GROUP OFFICES GROUP OFFICE - JAKARTA, INDONESIA
GLOBAL SALES
CORPORATE OFFICE - HONG KONG MARKETING & COMMUNICATION
Swiss-Belhotel International E-COMMERCE & INFORMATION TECHNOLOGY
Unit 904, 9/F AXA Centre, 151 - 159 Gloucester Road HUMAN RESOURCES & LEARNING DEVELOPMENT
Wanchai, Hong Kong
Tel: (852) 2836 5555 Swiss-Belhotel International
Fax: (852) 2893 9555
E-mail: sbihk@swiss-belhotel.com The Blugreen Boutique Office, Tower C-D, 2nd Floor

Jl. Lingkar Luar Barat Kav. 88

Puri Kembangan, Kembangan Utara

Jakarta Barat 11610, Indonesia

Tel: (62-21) 2952 7277

Fax: (62-21) 2952 7275, 2952 7276

SALES, MARKETING, OPERATIONS AND DEVELOPMENT OFFICES

CHINA VIETNAM

Swiss-Belhotel International Swiss-Belhotel International
Room 15A 15/F, Huadu Mansion, No.838 ZhangYang Road, Suite 205, 2nd Floor., National Cinema Centre No. 87
Pudong District Shanghai 200122, China Lang Ha Street, Ba Dinh District, Hanoi, Vietnam
Tel: (86 21) 3382 9398 Tel: (84 4) 3734 5177
Fax: (86 21) 3382 5053 Fax : (84 4) 3734 5178  
E-mail: sbicn@swiss-belhotel.com E-mail: sbivn@swiss-belhotel.com

INDONESIA & MALAYSIA MIDDLE EAST

Swiss-Belhotel International Swiss-Belhotel International
The Blugreen Boutique Office, Tower C-D, 2nd Floor 30th floor Burlington Tower, Business Bay,
Jl. Lingkar Luar Barat Kav. 88 P.O. Box 181723, United Arab Emirates
Puri Kembangan, Kembangan Utara Tel: +971 (0) 4 4036750
Jakarta Barat 11610, Indonesia Fax: +971 (0) 4 3218683
Tel: (62 21) 2952 7277, 2952 7278 E-mail: sbime@swiss-belhotel.com
E-mail: sbiid@swiss-belhotel.com

BALI SALES OFFICE NEW ZEALAND

Swiss-Belhotel International Swiss-Belhotel International
Istana Kuta Galeria / Kuta Central Park 14 Combes Road, P.O. Box 28376
Blok Promenade I No. 28, Jl. Patih Jelantik, Remuera, Auckland, New Zealand
Kuta Bali – 80361, Indonesia Tel: (649) 5246 380
E-mail: rso-bali@swiss-belhotel.com Fax: (649) 5246 023
E-mail: sbinz@swiss-belhotel.com

AUSTRALIA EUROPE

Swiss-Belhotel International Swiss-Belhotel International 8th Floor.
c/o The York by Swiss-Belhotel Office No 9 Aiolou & 1 Lycourgou Street 105 51
5 York Street Sydney, NSW Australia 2000 Athens, Greece
Tel: (61 2) 9210 5000 Tel: (30) 210 3233302
Fax: (61 2) 9290 1487 Fax:(30) 210 3233302
Email: sbiau@swiss-belhotel.com Email: sbieu@swiss-belhotel.com

1

The Team

Gordon Coutts John Lagos - Josef Woelfle Ernst Kelye Woodgate - Jorn Wisselink - Vice Linie Cortez- Noel Massoud
- Vice President Vice President Vice President Zimmermann Group Operations President - Operations Palacio - Senior - Vice President
Operations and - Senior Vice and Development - Zest Vice President
- Operations - Operations and Development - China/ Executive - Operations and
& Projects - Group Director - Food President Hotels International/ - Marketing and
Philippines, Development - and Beverage Senior Group Director Development - The
Indonesia, Malaysia, - Operations - Swiss- Communication
Central Asia Europe Belhotel International Middle East

Gloria Llamas Trevor Pun Emmanuel Guillard -
- Senior Group Senior Vice Senior Vice President
Director - Human President / Chief
Financial Officer - Operations and
Resources Secretary to Development - Indonesia,
and Learning the Corporate
Development Executive Board Malaysia, Vietnam and
the Philippines / CEO
Zest Hotels International

Edward Faull Oliver Faull Gavin M. Faull James Tam - Matthew Faull -
- Senior Group Senior Group - Chairman and Executive Vice Senior Vice President
Director - Business
Director - Technical Development President President - Information
Assistant Group
Services & Projects Financial Controller Technology and

E-Commerce

PRESIDENT’S MESSAGE

The Group Team Profile introduces the men and women who lead and drive Gavin M. Faull
Swiss-Belhotel International.
We are guided by a Group holistic culture built over the 25 years of our group’s
existence – Passion and Professionalism – the Passion of Asian Hospitality
and Service, Asia being the home of Swiss-Belhotel International; and
Professionalism, which comes from our association and heritage of Switzerland
We have strong values at Swiss-Belhotel International. Guiding principles for
all employees help provide us with a common approach to work effectively
together and to support each other in achieving the objectives of our hotel
owners, our guests, the communities within which we operate and our
company.
The most powerful element in our business is attitude. And our attitude is
powered by Passion and Professionalism. There is nothing of more value to
Swiss-Belhotel International than our reputation; with our customers; with our
employees; with our suppliers; with our owners and with our communities.
Honestly and Integrity are hallmarks of Swiss-Belhotel International. Our
executives must display the same approaches and mind-sets.
At Swiss-Belhotel International, we ensure that our teams are aware of our
commitment to these principles and ensure that they adapt to Swiss-Belhotel
International culture.

GAVIN M. FAULL
Chairman and President
Swiss-Belhotel International

3

PHILOSOPHY

Passion and
Professionalism™

Swiss-Belhotel International offers highly professional management services in all aspects of hotel, resort, serviced
residences, condotel and property management operations. Since the establishment of Swiss-Belhotel International in
1987, the group has expanded rapidly throughout Asia and the Middle East. Commencing operations in mainland China,
Swiss-Belhotel International has expanded into Indonesia, Malaysia, Philippines, Australia, Vietnam and the Middle East.
One of the fastest growing hotel and hospitality management Groups, Swiss-Belhotel International is committed to
substantially increasing its operating portfolio to over 120 properties by 2014.
This aggressive expansion policy is supported by the Passion and Professionalism™ at every level of Swiss-Belhotel
International and is deeply rooted in the Group’s commitment to offering competitive accommodation and conveniently
located hotels and resorts for business and leisure travellers. Each of Swiss-Belhotel International’s properties offers its
own unique combination of international quality standards combined with local hospitality and excellent value.
Swiss-Belhotel International is unique compared to many international hotel management companies, with the
philosophy of actively consulting and working with the property owners and investors. An increasing number of
owners wish to be informed on the day-to-day operations. This has tended to be discouraged by international hotel
management companies, whose policy is often to stamp their own particular brand of management and marketing on
the operation, free from “outside” owner or investor involvement.
While the standard hotel management contract that is regularly used in the industry may provide the owning company
with an independent management structure, it does not necessarily encourage owners, management and hotel
personnel to become first-class professionals by working together as complementary management and investment
teams.
The ultimate Swiss-Belhotel International philosophy is to build a partnership with the property owner and investor
so that their objectives and goals are achieved and the success and growth of the operation and Swiss-Belhotel
International is ensured.

4

HISTORICAL DEVELOPMENT

MANAGEMENT HUBS
• Hong Kong - Corporate Head Office
• Indonesia - Global Sales & Marketing Office (Jakarta),
• China - Operations & Development Office (Shanghai)
• Vietnam - Operations & Development Office (Hanoi)
• Indonesia

Operations & Development Office (Jakarta)
Sales & Marketing Office (Jakarta)
Sales & Marketing Office (Bali)
• Australia - Sales & Marketing Office (Sydney)
• The Middle East
Operations & Development Office (Dubai)
Sales & Marketing Office (Dubai)
• New Zealand - Operations & Development Office (Auckland)

EXPANSION HISTORY
• 1987 Swiss-Belhotel International founded in Hong Kong and established in China
• 1990 Expansion into Indonesia and Malaysia
• 1994 Expansion into Vietnam
• 1995 Expansion into the Philippines
• 2002 Regional Office Indonesia established
• 2004 Regional Office Vietnam established
• 2005 Expansion into Australia & Regional Office Australia established
• 2006 Expansion into The Middle East & Regional Office The Middle East established
• 2010 China Regional Office established
• 2011 New Zealand Regional Office established
• 2013 Expansion into New Zealand
• 2014 Zest Hotels launched
• 2015 First Zest Hotel opened
• 2015 Europe Regional Office established
• 2015 Expansion into Turkey

5

DEVELOPMENT -
SWISS-BELHOTEL INTERNATIONAL

Bulgaria Georgia

Bursa

Athens Taiyuan
Greece

Erbil

Hefei Shanghai
Wuxi China

Kuwait Quanzhou
Bahrain Dongguan

Riyadh Doha Ghantoot Macau Hong Kong Taiwan
Corporate Head Of ce
Dubai
Middle East Muscat Haikou

Saudi Arabia

Hanoi
Vietnam

Makati

Da Lat

Medan Kuantan Tarakan

Pekanbaru Bintan Samarinda Manado
Batam Palangka Raya
Jambi Luwuk Sorong
Pontianak
Balikpapan Palu
Pangkal Pinang Manokwari
Pangkalan Bun
Kendari Ambon
Banjarmasin
Bandung Makassar Jayapura

Bogor Semarang Lombok Merauke
Jakarta
Cirebon
Indonesia Yogyakarta
Bali Kupang
Solo Indonesia
Malang
Surabaya

Brisbane
Sydney
Australia

Auckland
New Zealand

HONG KONG • CHINA • VIETNAM • PHILIPPINES • MALAYSIA • INDONESIA • BAHRAIN Queenstown
IRAQ • KUWAIT • OMAN • QATAR • SAUDI ARABIA • UNITED ARAB EMIRATES
AUSTRALIA • NEW ZEALAND • BULGARIA • TURKEY • GEORGIA • GREECE

6

DEVELOPMENT -
ZEST HOTELS INTERNATIONAL

Batam

Belitung

Ambon

Jakarta Surabaya
Yogyakarta
Bogor
Bandung Bali

Zest Hotels

7

SWISS-BELHOTEL INTERNATIONAL
HOLDINGS LIMITED

CORPORATE EXECUTIVE BOARD

Gavin M. Faull

Chairman & President
Executive Director

Trevor Pun

Senior Vice President /
Chief Financial Officer
Secretary to the
Corporate Executive Board

James Tam

Executive Vice President
Executive Director

Suzanne Stanton

Legal Counsel
Executive Director
- Swiss-Belhotel International Australia Pty. Limited

Matthew D. Faull Oliver Faull Edward J. L. Faull

Senior Vice President - Senior Group Director - Business Development Senior Group Director – Technical Services
Information Technology & e-Commerce and Assistant Group Financial Controller & Projects
Executive Director Executive Director Executive Director
(Alternate Director to Gavin M. Faull) (Alternate Director to Matthew D. Faull)

8

SWISS-BELHOTEL INTERNATIONAL
GROUP GLOBAL MANAGEMENT
STRUCTURE

Governance Corporate Chairman/President Directors CFO/Legal/
Management Administration

Delivery Group Development Operations Technical/Projects
& Control

Food and Human Resources IT/E-commerce
Beverages and Learning
Development

Finance/Legal/ Sales Marketing/
Administration Communication/

Delivery Regional Development Operations Technical/Projects
& Control

Food and Human Resources IT/E-commerce
Beverages and Learning
Development

Finance/Legal/ Sales Marketing/
Administration Communication/

Note: 1. Group : • manages and controls philosophy/standards
• maintains SBI culture
• controls regional

2. Regional manages and controls the regions

9

MANAGEMENT HUBS

Gavin M. Faull
Chairman & President
Executive Director

Sydney Group

James Tam

Executive Vice President
Executive Director

Hong Kong Group Hong Kong Central Asia Jakarta Indonesia Jakarta Indonesia Jakarta Group China Athens Europe Dubai The Jakarta Group Jakarta Group Jakarta Group Fritz Gubler
Malaysia Malaysia Shanghai Group Middle
Phillipines Vietnam East Senior Vice President /
Central Asia Philppines Advisor to the President

Trevor Pun E
  rnst R. Gordon Coutts Emmanuel Jorn Wisselink Josef Woelfle John Lagos Noel Massoud Linie Matthew D. Faull Gloria Llamas
Zimmermann Guillard Cortez-Palacio
Senior Vice President / Vice President Operations Vice President - Vice President- Vice President - Vice President Senior Vice President - Senior Group Director -
Chief Financial Officer Senior Vice President & Projects – Philippines, Senior Vice President Operations and Operations and Operations and - Operations & Senior Vice President - Information Technology & Human Resources and
Indonesia, Malaysia, Central Operations and Development - Zest Developemnts China / Development Development Marketing and E-Commerce Learning Development
Asia Development Hotels International/ Group Director - Food - Europe The Middle East Communication Executive Director
Indonesia, Malaysia, Senior Group Director and Beverage
Vietnam and the - Operations - Swiss-
Philippines Belhotel International
CEO - Zest Hotels
International

Page 19, 20, Page 19 Page 19 & 27 Page 27, 28, Page 42 Page 26 Page 41 Page 38 Page 22 Page 25 Page 21, 36 Page 39
26, 27, 35, 30, 31, 32,
35, 36 & 37
37 & 38

10

GROUP EXECUTIVES

Gavin M. Faull JP

Chairman and President
Executive Director

• Fellow of the New Zealand Institute of Chartered Accountants (FCA, NZ).
• Fellow of the Hong Kong Society of Accountants (FCPA).
• Fellow of Institute of Directors and Certified Director of Institute of Directors.
• New Zealand Justice of the Peace (J.P.).
• Member of New Zealand - Indonesia Friendship Council
• Business graduate from Victoria University, Wellington, New Zealand (B.C.A.).
• Chartered Accountant having worked in New Zealand and Hong Kong with

international chartered accounting firms.
• 35 years experience in hotel management and operations, corporate development

with The Peninsula Group, Hong Kong; Kingsgate International and Swiss-Belhotel
International.
• Former Chief Executive of Kingsgate International Corporation Limited, a publicly
listed hotel owning and management company in Australia and New Zealand
including hotels operated by Hyatt International.
• Director and shareholder of the Mawland Management Group – Australia.
• Director and investor in a number of private agricultural, property, management and
consulting companies in Australia and New Zealand.
• Major shareholder and Managing Director of Faull Farms Limited, an award winning
dairy farm consisting of 400 hectares, 1,150 cows operating in North Taranaki, New
Zealand.
• Board Member of Venture Taranaki, New Zealand.
• Advisory Editorial Board member of GlobalHotelNetwork.com
• Joined Swiss-Belhotel International in 1990.
• 2009 Awarded National Tourism Legends Award by Tourism Training Australia.
• 2011 Awarded Hall of Fame - HM Magazine Australia
• 2012 Ernst & Young’s Entrepreneur of the Year Awards Finalist
• Awarded by Kiwi Bank as New Zealand Local Hero in 2015

James K.C. Tam

Executive Vice President
Executive Director

• Hong Kong-born Chartered Engineer who obtained a master’s degree from
Victoria University, Manchester, England (M.Sc.)

• Expert knowledge and extensive experience in operational and technical
management of hotels.

• Substantial experience in developing and managing hotels in China since 1982.
• Worked for The Peninsula Group both operational and Group levels.
• Been involved with a number of openings of new hotels with both The Peninsula

Group and Swiss-Belhotel International in the capacity of Project Manager and
hotel General Manager.
• 35 years experience
• Joined Swiss-Belhotel International in 1988.

11

GROUP EXECUTIVES

Trevor Pun

Senior Vice President
Chief Financial Officer
Secretary to the Corporate Executive Board
• Over 18 years experience in financial, auditing and accounting in service and

hotel industry.
• Certified Public Accountant in Hong Kong (CPA).
• Worked for Pricewaterhouse Coopers, Hong Kong as a Senior Audit Manager for

nine years.
• He has substantial audit and accounting experience with various hotel groups,

including Marriott Hotel, Hotel Nikko, Lee Gardens Hotels, Avant Hotels
International Limited, and Newton Hotels in Hong Kong.
• Joined Swiss-Belhotel International in 2005.
• Promoted as Senior Vice President in 2012

Ernst R. Zimmermann

Senior Vice President
• 40 years of business experience in the international hospitality industry particularly

in Asia
• Involved with a Hong Kong-based hospitality group and a consultant to an

international advisory firm in development and investor relations throughout
Greater Asia

  • Holds several advisory positions with companies in New York, Hong Kong and
China
• Was directly involved in the expansion and growth of two of the world’s largest
brands in China and Asia
• Joined Swiss-Belhotel International in 2012.

12

GROUP EXECUTIVES

Gordon Coutts

Vice President Operations & Projects – Philippines, Indonesia, Malaysia, Central Asia
• With 30 years of solid experience in the operations of hotels, resorts and serviced

apartments in Australia and Asia (China and Thailand) as a General Manager and
Regional Operations Manager
• Has a strong strategic, analytical and leadership skills which have been recognised
by many awards for properties that he has been involved with
• Active member of international affiliations including Sydney SKAL in Australia,
European Chamber of Commerce in Shanghai, Singapore Chamber of Commerce
and British Chamber of Commerce in Bangkok
• Joined Swiss-Belhotel International in 2013.

Edward J. L. Faull

Senior Group Director – Technical Services & Projects
Executive Director (Alternate Director to Matthew D. Faull)
• Over 12 years of extensive construction and consultancy experiences in

New Zealand, Papua New Guinea, Hong Kong and China
• Holds a Bachelor of Engineering from University of Auckland in New Zealand
• Assigned in the Engineering Department of Swiss-Belhotel Changchun, China in 2002
• Joined Swiss-Belhotel International in 2014

13

GROUP EXECUTIVES

MARKETING AND COMMUNICATION

Linie Cortez-Palacio

Senior Vice President - Marketing & Communication
• Over 18 years of experience in the hotel and hospitality industry in Indonesia,

Philippines, Myanmar, Cambodia and Vietnam.
• Extensive experience in sales and marketing.
• Holds a Bachelor of Science in Commerce from Ateneo de Zamboanga, Philippines.
• Joined Swiss-Belhotel International in 2006 as the General Manager of Swiss-Belhotel

Borneo Samarinda
• Promoted as Senior Vice President-Marketing, Communication in 2012.

HUMAN RESOURCES AND LEARNING DEVELOPMENT

Gloria Llamas

Senior Group Director - Human Resources and Learning Development
• More than 30 years of hospitality industry experience in Philippines and China
• General Manager of Swiss-Belhotel Lotus Lake, Wuhan, February 2008 – 2012 and

promoted as Director of Operations, Wuhan and Changchun, March 2008
• General Manager of Swiss-Belhotel Changchun, August 2004
• Promoted as Executive Assistant Manager of Swiss-Belhotel Changchun, December

1998
• Joined Swiss-Belhotel International as Room Divisions Manager of Swiss-Belhotel

Changchun on April 1996
• Promoted as Senior Group Director - Human Resources and Learning Development

in 2012

SALES

Irene Chia

Group Director – Global Sales & Corporate Consortia

• Over 20 years of experience in Brand and Marketing Communication, Sales
Operations and Customer Relationship Management in international Hotel Chains in
Malaysia and Australia

• Has a significant business network in the Middle East, India, China, South East Asia
and Australia markets

• Holds a Bachelor of Arts Major in Economics History at the University of Wales,
Australia and Post-Graduate Diploma in Communication Management at the
University of Technology, Sydney, Australia

• Joined Swiss-Belhotel International in 2014

14

GROUP EXECUTIVES

INFORMATION TECHNOLOGY & E-COMMERCE

Matthew D. Faull

Senior Vice President – Information Technology and E-Commerce
Executive Director
• More than 13 years of experience as an Information Technology specialist and

has held senior management positions in New Zealand, Japan, Russia and the
Philippines.
• Spent the last 10 years in Japan, Russia and the Philippines as Senior Vice President
for ValueCommerce, a subsidiary company of Yahoo Japan, focusing on online
marketing, hosting solutions and distribution systems.
• He studied at Auckland University, New Zealand, where he graduated with Bachelor’s
Degree in Computer Science.
• Joined Swiss-Belhotel International in 2012.
• Promoted as Senior Vice President - Information and Technology and E-Commerce in
2015

Steve Woods

Group Director - E-Commerce Business Development
• Over 20 years of extensive experience in senior sales and marketing in leading 4 & 5

star brands in New Zealand, London, Scotland, Hong Kong and Hawaii
• Holds a Diploma in Interactive & Direct Marketing at Institute of Direct Marketers,

Scotland and Certificate in International Business Communication in Rogen
International, Auckland
• Joined Swiss-Belhotel International in 2014

Praveen Apuname

Group Director - E-Commerce and Distribution
• Over 6 years E-Commerce and Digital Marketing experience in the tourism sector
• Expertise in E-Commerce & Digital Marketing Strategies, Distribution Strategies on Brand.

com, OTAs, GDS, META search, Yield Management, Search Engine Optimization, Google
AdWords PPC, Display Remarketing, Web Content Management, Affiliate Marketing, Email
Marketing and website analytics.
• Joined Swiss-Belhotel International in 2014

15

GROUP EXECUTIVES

OPERATIONS & DEVELOPMENT OFFICES

CHINA (SHANGHAI)

Josef Woelfle

Vice President Operations and Development - China
Group Director - Food and Beverage
• Over 40 years of experience in hotel operations, with a solid expertise in Food and

Beverage department, for various 4 and 5-star international chain properties in China,
Korea, Thailand, Burma, India, Indonesia, Lebanon, Switzerland and Germany
• Was the General Manager of Swiss-Belhotel Changchun, China for over 3 years
• Was awarded as General Manager of the Year by Swiss-Belhotel International last
2010.
• Joined Swiss-Belhotel International as the General Manager of Swiss-Belhotel
Changchun, China in 2009
• Promoted as Vice President Operations-China in 2013

INDONESIA, MALAYSIA, VIETNAM AND THE PHILIPPINES (JAKARTA)

Emmanuel Guillard

Senior Vice President - Operations and Development Indonesia, Malaysia, Vietnam
and The Philippines
CEO, Zest Hotels International - subsidiary of Swiss-Belhotel International
• Over 25 years experience in the hotel industry, having worked in the Seychelles,

Scotland, France, Nigeria, USA, Germany, Gabon and Switzerland.
• Holds industry qualifications from the French technical hotel school, Brevet de

Technician Hotelier.
• 8 years with Le Meridien International hotel group.
• Joined Swiss-Belhotel International in 1995 as Executive Assistant Manager, Hotel

Ciputra Jakarta and in 1998 promoted to General Manager, Hotel Ciputra Jakarta.
• Promoted to position of Director of Operations, Indonesia, Swiss-Belhotel

International in March 2002.
• Promoted as Senior Vice President - Operations and Development Indonesia,

Malaysia and Vietnam / CEO, Zest Hotels International in 2012

ZEST HOTELS INTERNATIONAL (JAKARTA)

Jorn Wisselink

Vice President - Operations and Development - Zest Hotels International/
Senior Group Director - Operations - Swiss-Belhotel International
• Over 10 years experience in the hospitality industry
• Has extensive expertise in change management, food and beverage concepts and

new systems approaches having worked in hotels and corporate events management
in Europe and Asia.
• Mr. Wisselink has been a senior lecturer and manager at Saxion University of Applied
Sciences and more recently at Stenden University as Corporate Director – hotel
operations and development in Leeuwarden, the Netherlands.
• Joined Swiss-Belhotel International in 2015

16

GROUP EXECUTIVES

REGIONAL OPERATIONS & DEVELOPMENT OFFICES
AUSTRALIA (SYDNEY)

Fritz Gubler

Senior Vice President
Advisor to the President
• His consulting services have been retained to assist Swiss-Belhotel International to meet the challenges of

education and training in the hotel industry.
• Swiss born, graduate of the “Ecole Hoteliere de Lausanne” Switzerland.
• Several years of operational experience with Movenpick Group in Switzerland.
• Over 27 years of hotel management experience in different countries with International City and Resort Hotels in

Africa, Middle East and Europe.
• Co-founder of the prestigious Blue Mountains Hotel School, Sydney, Australia; Australian International Hotel

School, Canberra, Australia.
• Author of The Great, Grand and Famous – a book on historical deluxe international hotels and also a number of

hospitality related books.
• Associated with Swiss-Belhotel International since 2001.

Kelye Woodgate

Group Executive - Operations
• More than 22 years of hotel industry experience in Hong Kong, Australia, Thailand, Indonesia,

Vietnam and Canada.
• Experienced in Guest Services, Human Resources and Operation’s co-ordination.
• Graduate of Blue Mountains Hotel School, Australia.
• Joined Swiss-Belhotel International in 2006.

Suzanne Stanton

Legal Counsel
Executive Director - Swiss-Belhotel International Australia Pty. Limited
• Partner for 10 years of Gadens, one of Australia’s largest law firms.
• Consultant to Gadens on property and hospitality law since 1998.
• Legal Counsel of Mawland since 1998.
• Specialises in property development law, particularly hospitality and leasing, and corporate

governance and strategy.

NEW ZEALAND (AUCKLAND)

Oliver Faull

Senior Group Director - Business Development
Assistant Group Financial Controller
Executive Director (Alternate Director to Gavin M. Faull)
• New Zealand Chartered Accountant (CA).
• Hong Kong Certified Public Accountants (CPA).
• Graduate - Auckland University, New Zealand - Bachelor of Commerce (B.Com); Graduate

Diploma of Commerce (International Business) – (Grad Dip Com).
• Over 4 years auditing and technical accounting with global accounting firm, BDO in New

Zealand and U.S.A.
• International experience in London as a Senior Distribution & Mobile Analyst for Europe’s

leading independent retailer of mobile phones and services, Carphone Warehouse.
• Skills in management accounting, budgeting, audit, systems and financial analysis.
• Joined Swiss-Belhotel International in 2009.

17

GROUP EXECUTIVES

REGIONAL OPERATIONS & DEVELOPMENT OFFICES
EUROPE (ATHENS)

John Lagos

Vice President - Operations and Development - Europe
• Over 40 Years of International Hotel Management Experience, with Southern Pacific

Hotels Corporation, ITT Sheraton, Hilton International, Starwood Hotels & Resorts,
InterContinental Hotels Group, Fairmont Hotels, Raddison International and Swiss-
Belhotel International in 2004.
• Worldwide Experience, staring from Sydney Australia, Hong Kong, Auckland New
Zealand, Kauai Hi, Honolulu Hi, New Orleans LA, Los Angeles CA, Singapore, Sochi
Russia, Riga Latvia, Dubai & Abu Dhabi UAE, Athens Greece, Viet Nam, Soma Bay
Egypt, Oman Muscat, Thessaloniki Greece, Sharm El Sheikh Egypt.
• Attended East Sydney Technical College & Cornell University Summer School 79.
• Held General Manager positions in various countries over 20 Years.
• Previously as Managing Director for a Hotel Company in Sharm El Sheikh, Egypt
• Re-joined Swiss-Belhotel International as Vice President - Operations & Development -
Europe in March 2015

THE MIDDLE EAST (DUBAI)

Noel Massoud

Vice President - Operations and Development The Middle East
• Over 30 years of hotel management experience in Africa and The Middle East
• Graduated with a Diploma in Hotel Management at Carl Dueisberg Geselschaft,

Germany
• Held General Manager position for 5-star international hotels in The Middle East for

more than 20 years
• Former CEO of a local hotel management company in The Middle East
• Joined Swiss-Belhotel International in 2014

18

HONG KONG
CORPORATE HEAD OFFICE

Gavin M. Faull

Chairman & President
Executive Director

James Tam

Executive Vice President
Executive Director

Ernst R. Trevor Pun Gordon Coutts
Zimmermann
Senior Vice President / Chief Financial Officer Vice President
Senior Vice President Secretary to the Corporate Executive Board Operations & Projects –
Philippines, Indonesia,
Malaysia, Central Asia
(Jakarta-based)

Doris Chui Jones Lee Oliver Faull Ricky Ng Edward J. L.
Faull
Personal Assistant to the Chief Accountant Senior Group Director Group Financial
Chairman and President - Business Development / Controller Senior Group Director
Assistant Group Financial – Technical Services &
Controller Projects
Executive Director Executive Director
(Alternate Director to (Alternate Director to
Gavin M. Faull) Matthew D. Faull)
(Auckland-based) (Jakarta-based)

Stephanie Chan 19

Corporate Accountant

GROUP
LEGAL, FINANCE & AUDIT

Trevor Pun

Senior Vice President /
Chief Financial Officer /
Secretary to the Corporate

Executive Board
(Hong Kong-based)

Oliver Faull Ricky Ng Suzanne
Stanton
Senior Group Director - Business Development/ Group Financial Controller
Assistant Group Financial Controller (Hong Kong-based) Legal Counsel
Executive Director (Alternate Director to Executive Director
Gavin M. Faull) - Swiss-Belhotel
(Auckland-based) Interntional Australia
Pty. Limited
INTERNAL (Sydney-based)
AUDIT
20
Yoga Avidia Regional
Sudarma Financial
Controllers
Regional Manager
- Business Audit
(Jakarta-based)

Hotel
Financial
Controllers

Appointment Maria Sutini
Pending Oktavia

Regional Business Regional Business
Auditor Auditor
(Jakarta-based) (Jakarta-based)

GROUP
HUMAN RESOURCES &
LEARNING DEVELOPMENT

JAKARTA-BASED

Gloria Llamas

Senior Group Director -
Human Resources and
Learning Development

Regional
Directors
- Human
Resources

David P. Baduria Jr. Aaron Apordo

Group Manager - Training Regional Manager - Training
and Learning Development and Learning Development

Hotel
Human
Resources
Managers

Mary Gustina Koleta Sainyakit

Secretary to Group Regional Manager - Training
Human Resources and and Learning Development
Learning Development

21

GROUP
MARKETING
& COMMUNICATION

JAKARTA-BASED

Linie Cortez-Palacio REGIONAL REGIONAL
(INDONESIA) (MIDDLE EAST)
Senior Vice President -
Marketing and Communication

GROUP

Carla Klotz Brayna Tolledo Harshanty Kaloko Priyanka Kapoor

Group Executive Group Manager Regional Director - Public Regional Director - Sales and
- Proofreader - Communication and Relations and Promotion Marketing / Also in charge
(Sydney-based) Loyalty Programme
of Human Resources and
Learning Development
(Dubai-based)

Hotel PR &
Marketing
Managers

Windi Elisabeth Amritsa Muhamad Panahatan R. N. Teddy Manangka

P.A. to Senior Vice Group Manager - Social Senior Graphic Artist Regional Manager - PR
President - Marketing & Media & Promotions - Bali
Communication (Bali-based)

Annisa Nurulita

Regional Executive -
Public Relations

Christian Jonatan Appointment Appointment
Pending Pending
Graphic Artist
Graphic Artist Group Executive
- Loyalty Programme

Indra Sudiar

Regional Graphic
Designer

22

GROUP
GLOBAL SALES

Appointment Pending

Vice President -Global Sales

EUROPE MIDDLE EAST AUSTRALIA INDIA
NORTH AMERICA NEW ZEALAND

RUSSIA JAPAN
SOUTH EAST ASIA CORPORATE &

REST OF ASIA CONSORTIA

GLOBAL
DESTINATION

(GSA)

Priyanka Kapoor Irene Chia
Regional Director - Group Director
Sales & Marketing Global Sales –
/ also in charge of Corporate and
Human Resources Consortia
and Learning
Development (Sydney-based)
(Dubai-based)

23

GROUP Matthew Faull Steve Woods
INFORMATION TECHNOLOGY
& E-COMMERCE Senior Vice President - Group Director -
Information Technology E-Commerce
JAKARTA-BASEDand E-CommerceBusiness
Executive Director Development
24
Praveen Anupame

Group Director -
E-Commerce &
Distribution

Appointment Joseph H. Erwin Kristanto
Pending Coenraad
Senior Group Web
Senior Group Account Senior Group Account Developer
Manager - E-Commerce Manager - E-Commerce

Vina Wahyudi David Francis Appointment Yolanda Nasution Ika Nurhayati Fetty Tyaswardani Ayu Kartika Sari Sri Wahyuni
Parinusa Pending Group Account Group Account Goup Manager - Group Manager -
P.A. to Senior Vice Group Account
President - Group Manager - Hotel PMS Training Manager Manager - E-Commerce Manager - E-Commerce Manager - E-Commerce Digital Marketing Online Content
Information Technology Technology Solutions
& E-Commerce

PROTEL
ASSISTANT

Hamdi Hudaya

Group Officer
- IT Solution

GROUP TECHNICAL
SERVICES SUPPORT
CLUSTER

HONG KONG:

James Tam Edward J. L. Faull

Executive Vice President Senior Group Director
Executive Director – Technical Services &
(Hong Kong-based) Projects
Executive Director (Alternate
Technical Director to Matthew D. Faull)
Services (Jakarta-based)
& Projects
Support
Cluster

THE MIDDLE EAST: CHINA: INDONESIA:


 

Devinder Kumar Sharma David Ding Abiezer T. Tenchavez

Regional Director - Regional Director - Regional Director -
Technical Services - Technical Services - China Technical Services &
The Middle East (Shanghai-based) Projects - Indonesia
(Dubai-based) (Jakarta-based)

Swiss-Belhotel International has cluster support for technical services
locally and globally.

25

MANAGEMENT HUB

CHINA
OPERATIONS & DEVELOPMENT

SHANGHAI-BASED

Trevor Pun Josef Woelfle E
  rnst R.
Zimmermann
Senior Vice President / Vice President -
Chief Financial Officer Operations and Senior Vice President (Hong
(Hong Kong-based) Developments China / Kong-based)
Group Food and
Beverage Director

Ricky Ng Cindy Tian

Group Financial Regional Executive -
Controller Projects & Development
(Hong Kong-based)
Sarah
David Ding
Office Administration
Regional Director - Manager
Technical Services
Address: 26
Swiss-Belhotel International - Shanghai
China Regional Operations & Development Office
Room 15A 15/F, Huadu Mansion, No.838 ZhangYang Road,
Pudong District Shanghai 200122 ,China                                                            
Tel: (86-21) 3382 9398                                                                
Fax: (86-21) 3382 5053
E-mail: sbicn@swiss-belhotel.com

MANAGEMENT HUB

MALAYSIA & PHILIPPINES
OPERATIONS & DEVELOPMENT

Emmanuel Guillard

Senior Vice President -
Operations and Development
Indonesia, Malaysia, Vietnam
and The Philippines /
CEO - Zest Hotels International
(Jakarta-based)

OPERATIONS TECHNICAL FOOD & BEVERAGE FINANCE
& PROJECTS

Gordon Coutts James Tam Josef Woelfle Trevor Pun

Vice President Executive Vice Vice President - Senior Vice President /
Operations & Projects – President Operations and Chief Financial Officer
Philippines, Indonesia, Executive Director Developments China / Secretary to the Corporate
Malaysia, Central Asia (Hong Kong-based) Group Director - Food Executive Board
(Jakarta-based) and Beverage (Hong Kong-based)
(Shanghai-based)

Swiss-Belhotel International
Corporate Head Office
Unit 904, 9/F AXA Centre
151-159 Gloucester Road
Wanchai, Hong Kong
Telephone: (852) 2836 5555
Facsimile: (852) 2893 9555
E-mail: sbihk@swiss-belhotel.com
swiss-belhotel.com

27

MANAGEMENT HUB

INDONESIA
OPERATIONS & DEVELOPMENT

JAKARTA-BASED

Trevor Pun Edward J. L. Faull Emmanuel Guillard

Senior Vice President / Senior Group Director Senior Vice President
Chief Financial Officer – Technical Services & Projects Operations and Development
Secretary to the Corporate Executive Board Indonesia, Malaysia, Vietnam and The Philippines /
(Hong Kong-based) Executive Director (Alternate CEO - Zest Hotels International
Director to Matthew D. Faull)
OPERATIONS (PAGE 48)
INTERNAL FINANCE SALES, MARKETING HUMAN TECHNICAL SERVICES & PROJECTS
AUDIT & COMMUNICATION RESOURCES


 

Damien Appointment Harshanty Danardono Ratu Reny Abiezer T. Deni Raymond William L. Sylvain Chris Gordon Coutts
Geneix Pending Kaloko Soedjarwo Marcel Vincent Croise MacLean
Regional Regional Director Regional Tenchavez Kusnandar Zuest Vice President
Regional Regional Director - Regional Director Regional Regional Director Area General Area General Operations
Director Director - Sales - Public Relations Director - Human Projects Regional - Operations Manager - Manager - Bali & Projects –
- Finance Resources - Technical Director- Director - Kalimantan Philippines,
and Marketing and Promotion Projects and Indonesia, Malaysia,
Services Culinary Operations Central Asia
(Jakarta-based)
& Projects Operations

Reporting based on assignment

Yoga Avidia Nor Komala Appointment Fajar
Sudarma pending Pratomo
PA to Senior Vice Regional Relief General
Regional Manager President Operations
- Business Audit Address: and Development, Manager Manager Appointment Robert Appointment
(Jakarta-based) Swiss-Belhotel International - Jakarta Indonesia, Malaysia, Pending
Indonesia Regional Operations & Development Office   Vietnam and - Operations
Appointment Maria Sutini The Blugreen Boutique Office, Tower C-D, 2nd Floor, Jl. The Philippines / Pending Greijmans Regional
Pending Oktavia Lingkar Luar Barat Kav. 88 CEO - Zest Hotels Regional Regional Executive
Puri Kembangan, Kembangan Utara, Jakarta Barat 11610, International - Operations
Regional Business Regional Business Indonesia Executive - Executive
Auditor Auditor Tel No. (62-21) 2922 7275
(Jakarta-based) (Jakarta-based) E-mail: sbiid@swiss-belhotel.com Operations - Operations

28

INDONESIA
OPERATIONS & DEVELOPMENT

Emmanuel Guillard

Senior Vice President - Operations and Development

Gordon Coutts Bill Vincent Sylvain Croise Chris MacLean

Vice President Operations & Projects – Regional Director - Operations Area General Manager - Kalimantan Area General Manager - Bali
Philippines, Indonesia, Malaysia, Central Asia General Manager Swiss-Belhotel Balikpapan General Manager Swiss-Belresort Watu Jimbar
INDONESIA - SUMATERA, CENTRAL JAVA, EAST and Swiss-Belhotel Tuban
INDONESIA - JAKARTA AND WEST JAVA REGION JAVA, SULAWESI, MALUKU AND PAPUA REGION INDONESIA - KALIMANTAN REGION
INDONESIA - BALI/ LOMBOK REGION
Operating Hotels Operating Hotels Operating Hotels
Operating Hotels
1.Hotel Ciputra Jakarta 1.Grand Swiss-Belhotel Medan, North Sumatera 1.Swiss-Belhotel Balikpapan, East Kalimantan
2.Swiss-Belhotel Mangga Besar Jakarta 2.Swiss-Belinn Medan, North Sumatera 2.Swiss-Belhotel Tarakan, East Kalimantan 1.Swiss-Belhotel Segara, Nusa Dua, Bali
3.Arion Swiss-Belhotel Kemang, Jakarta 3.Swiss-Belhotel Pekanbaru, Riau Island 3.Swiss-Belinn Pangkalan Bun, Central Kalimantan 2.Swiss-Belhotel Rainforest, Kuta, Bali
4.Swiss-Belresidences Kalibata, Jakarta 4.Swiss-Belinn SKA Pekanbaru, Riau Island 4.Swiss-Belhotel Danum, Palangka Raya Central Kalimantan 3.Swiss-Belinn Seminyak, Bali
5.Swiss-Belinn Kemayoran, Jakarta 5.SKA Convention Centre, Pekanbaru, Riau Island 5.Swiss-Belhotel Borneo Samarinda, East Kalimantan 4.Swiss-Belinn Legian, Bali
6.Swiss-Belhotel Airport, Jakarta 6.Swiss-Belinn Batam 6.Swiss-Belhotel Borneo Banjarmasin, South Kalimantan 5.Swiss-Belresort Watu Jimbar, Sanur, Bali
7.Swiss-Belinn Airport, Jakarta 7.Swiss-Inn Batam 7.Swiss-Belinn Balikpapan, East Kalimantan 6.Swiss-Belhotel Petitenget, Bali
8.Swiss-Belinn Simatupang, Jakarta 8.Swiss-Belhotel Harbour Bay, Batam 7.Swiss-Belhotel Tuban, Bali
9.Hotel Ciputra Cibubur 9.Swiss-Belinn Malang, East Java Projects 8.Pat-Mase Villas, Jimbaran, Bali
10.Swiss-Belinn Karawang, West Java 10.Hotel Ciputra World Surabaya, East Java
11.Arion Swiss-Belhotel Bandung, West Java 11.Swiss-Belinn Manyar, Surabaya, East Java 1.Grand Swiss-Belhotel Pontianak, West Kalimantan Projects
12.Swiss-Belhotel Cirebon, West Java 12.Swiss-Belhotel Maleosan Manado, North Sulawesi 2.Swiss-Belinn Singkawang, West Kalimantan
13.Hotel Ciputra Semarang, West Java 13.Swiss-Belhotel Silae Palu, Central Sulawesi 3.Swiss-Belhotel Berau, East Kalimantan 1.Swiss-Belresort Tanjung Benoa, Bali
14.Swiss-Belhotel Kendari, Southeast Sulawesi 2.Swiss-Belresort Kuta, Legian, Bali
Projects 15.Swiss-Belhotel Makassar, South Sulawesi 3.Swiss-Belresort Pecatu, Bali
16.Swiss-Belinn Panakkukang, Makassar, South Sulawesi 4.Swiss-Belresort Jimbaran, Bali
1.Swiss-Belhotel Rasuna Epicentrum, Jakarta 17.Swiss-Belinn Kristal Kupang, NTT 5.Swiss-Belresort Sundancer Lombok, NTB
2.Swiss-Belhotel Kelapa Gading, Jakarta 18.Swiss-Belhotel Ambon, Maluku 6.Swiss-Belinn Lombok, NTB
3.Swiss-Belhotel Pondok Indah, Jakarta 19.Swiss-Belhotel Manokwari, West Papua
4.Swiss-Belhotel Serpong, Tangerang, Banten 20.Swiss-Belhotel Papua Jayapura, Papua Note: Involvement with projects is only when General Manager is appointed and the operational pre-opening
5. Swiss-Belinn Modern Cikande, Tangerang, Banten 21.Swiss-Belhotel Merauke, Papua begins. Projects continue to be managed by the Group and Regional Technical and Project Executives.
6. Swiss-Belhotel Bogor, West Java 22.Swiss-Belhotel Sorong, West Papua Issued: November 2015
7. Swiss-Belresort Puncak, Bogor, West Java
8. Swiss-Belinn Depok, West Java Projects 29
9. Swiss-Belinn Bandung, West Java
1.Swiss-Belhotel Lagoi Bay, Bintan
PHILIPPINES/ MALAYSIA/ CAMBODIA 2.Swiss-Belhotel Pangkalpinang, Bangka
3.Swiss-Belresort Belitung
4.Swiss-Belhotel Jambi, Sumatera
5.Swiss-Belhotel Purwokerto, Central Java
6.Swiss-Belinn Solo (Saripetojo), Central Java
7.Swiss-Belhotel Yogyakarta
8.Swiss-Belhotel Darmo Surabaya, East Java
9.Swiss-Belinn Tunjungan Surabaya, East Java
10. Swiss-Belinn Airport, Surabaya, East Java
11.Swiss-Belresort Labuan Bajo, Flores, NTT
12.Swiss-Belinn Luwuk, Central Sulawesi

INDONESIA
REGIONAL SALES

JAKARTA-BASED

Appointment Pending
Regional Director -
Sales & Marketing

Bali
Sales
Office

Vanida Jacobus Herawati Dewi
Assistant Regional Director - Sales Assistant Regional Director
and Marketing - Corporate - Sales and Marketing - Leisure

Aulia Syah Agustina Sihombing
Regional Director - Sales Regional Director - Sales
- Corporate - Govt Mice

Appointment Pending
Regional Assistant Director
- Sales - Corporate

Agus Zuhasman Uwais Hendrik P. Simanjuntak Ariany Budiargo Appointment Pending
Senior Regional Manager Senior Regional Manager Senior Regional Manager Senior Regional Manager
- Sales - Corporate - Sales - Government - Sales - Government - Sales - Leisure

Rina Yuriana Nurul Suci Riyanti Esty Reybeka Dewi Mulyani Maria Irma Rosita
Regional Manager - Regional Manager - Regional Manager - Regional Manager - Manager - Manager -
Sales - Corporate Sales - Corporate Sales - Government Sales - Leisure Surabaya Sales
Surabaya Office - Leisure

Sales Office

- Government

& Corporate

Noerwulan Anggraini
Regional Secretary
- Sales

Enrico Zesca Nur Hanifah Nur Laila Syamsi
Emeraldy Regional Regional
Regional Coodinator Reservations Reservations
- Sales Agent Agent

30

BALI
SALES

Farida Nurul
Suwarko
senior director -
sales and marketing

Harshanty Kaloko Edwin Saragih Yunita Hidayatullahiswati
Regional Director - Public Regional Director Sales - Bali Regional Director - Sales
Relations and Promotion MICE, Domestic Corporate/Government, Europe, Domestic Leisure, Asia incl.
China, India, Australia, Japan Middle East, ASEAN and the current
key accounts

Teddy Manangka Eka Appointment Pending
Regional Manager - PR & Assistant Director - Sales Revenue Manager
Promotions - Bali China, Japan, Korea

I Made Tirta Yasa Pingkan Tarore Andre Zachary Tommy W. Wardhana Appointment Pending
Sales Manager Sales Manager Senior Sales Manager Senior Sales Manager Sales Manager
EO/PCO/WO & India MICE, Corporate, Domestic Airlines, Middle East,
Government, BUMN ASEAN

Appointment Pending Eka Yudiantini Address:
Sales Coordinator Sales Coordinator Swiss-Belhotel International - Bali
Recap, IT, Rev, Report All Admin, HR, Acc Bali Sales Office
Istana Kuta Galeria / Kuta Central Park
Blok Promenade I No. 28, Jl. Patih Jelantik,
Kuta Bali – 80361, Indonesia
E-mail: rso-bali@swiss-belhotel.com

31

INDONESIA
TECHNICAL SERVICES,
PROJECTS & DEVELOPMENT

JAKARTA-BASED

James Tam Emmanuel Guillard

Executive Vice President Senior Vice President
Executive Director Operations and Development
Indonesia, Malaysia, Vietnam and Philippines
(Hong Kong-based) CEO - Zest Hotels International

REGIONAL OPERATIONS Edward J. L. Faull

Abiezer T. Senior Group Director
Tenchavez – Technical Services & Projects
Executive Director (Alternate
Regional Director Director to Matthew D. Faull)
- Technical Services
& Projects REGIONAL PROJECTS &
DEVELOPMENT

SUMATRA / JAKARTA / KALIMANTAN / EAST JAVA / BALI / Ratu Reny
WEST JAVA CENTRAL JAVA LOMBOK /
Regional Director -
NUSA TENGGARA Projects

SULAWESI / PAPUA /
MALUKU

Philipus Tonny Wahyono
Aris Tianto Widayat

Assistant Regional Regional Director -
Director – Technical Projects
Services

Shirley Mahdiar Suroso Edi Suyanto
Anthony Soesman
Regional Chief Regional Asst
Regional Asst Regional Manager Engineer Chief Engineer
Manager - Project - Project

HOTEL ENGINEERS PROJECT ENGINEERS

32

MANAGEMENT HUB

INDONESIA
TECHNICAL SERVICES,
PROJECTS & DEVELOPMENT

PROJECST & DEVELOPMENT

Edward J. L. Faull

Senior Group Director
– Technical Services & Projects
Executive Director (Alternate
Director to Matthew D. Faull)
(Jakarta-based)

Ratu Reny REGIONAL PROJECTS &
DEVELOPEMENT
Regional Director -
Projects

SUMATRA / JAKARTA / WEST JAVA KALIMANTAN / EAST JAVA / BALI / SULAWESI / PAPUA / MALUKU
/ RIAU ISLAND CENTRAL JAVA LOMBOK /

NUSA TENGGARA

Shirley Mahdiar PROJECTS Wahyono
Anthony Soesman Widayat
East Java
Regional Asst Regional Manager Swiss-Belhotel Darmo Surabaya Regional Director -
Manager - Project - Project Swiss-Belhotel Yogyakarta Projects
Swiss-Belinn Airport, Surabaya
PROJECTS PROJECTS PROJECTS
Bali
Sumatra Kalimantan Swiss-Belresort Pecatu Sulawesi
Swiss-Belhotel Pekanbaru Swiss-Belinn Singkawang Swiss-Belresort Jimbaran Swiss-Belinn Luwuk
Grand Swiss-Belhotel Pontianak Swiss-Belresort Tanjung Benoa Swiss-Belhotel Makassar
Jakarta Swiss-Belhotel Berau Swiss-Belresort Kuta, Legian
Swiss-Belhotel Kelapa Gading Swiss-Belresort Arjuna Papua
Swiss-Belhotel Rasuna Epicentrum Central Java Swiss-Belexpress Kuta
Swiss-Belhotel Purwokerto
West Java Swiss-Belinn Solo (old) Lombok
Swiss-Belinn Bandung Swiss-Belresort Sundancer
Swiss-Belinn Depok Swiss-Belinn Lombok
Swiss-Belhotel Bogor
Swiss-Belhotel Serpong, Tangerang Nusa Tenggara
Swiss-Belresort Puncak Swiss-Belresort Labuan Bajo, Flores
Swiss-Belinn Modern Cikande

Bangka Island
Swiss-Belresort Belitung
Swiss-Belhotel Pangkal Pinang

33

MANAGEMENT HUB

INDONESIA
TECHNICAL SERVICES,
PROJECTS & DEVELOPMENT

OPERATIONS

Edward J. L. Faull

Senior Group Director
– Technical Services & Projects
Executive Director (Alternate
Director to Matthew D. Faull)
(Jakarta-based)

REGIONAL OPERATIONS Abiezer T.
Tenchavez

Regional Director
- Technical Services
& Projects

SUMATRA / JAKARTA / WEST JAVA KALIMANTAN / EAST JAVA / BALI / SULAWESI / PAPUA / MALUKU
/ RIAU ISLAND CENTRAL JAVA LOMBOK /
Edi Suyanto
NUSA TENGGARA
Regional Asst
OPERATIONS Philipus Tonny Suroso Chief Engineer
Aris Tianto
Sumatra Regional Chief OPERATIONS
Grand Swiss-Belhotel Medan Assistant Regional Engineer
Swiss-Belinn Medan Director – Technical Sulawesi
Swiss-Belinn SKA Pekanbaru Services OPERATIONS Swiss-Belhotel Maleosan Manado
SKA Convention Centre Swiss-Belhotel Silae Palu
OPERATIONS East Java Swiss-Belhotel Kendari
Jakarta Swiss-Belinn Tunjungan Swiss-Belinn Panakkukang Makassar
Hotel Ciputra Jakarta Kalimantan Swiss-Belinn Manyar Papua
Swiss-Belhotel Mangga Besar Swiss-Belhotel Borneo, Banjarmasin Swiss-Belinn Malang Swiss-Belhotel Papua, Jayapura
Arion Swiss-Belhotel Kemang Swiss-Belhotel Borneo, Samarinda Swiss-Belhotel Manokwari
Swiss-Belinn Airport, Jakarta Swiss-Belhotel Tarakan Bali Swiss-Belhotel Merauke
Swiss-Belresidences Kalibata Swiss-Belinn Balikpapan Swiss-Belhotel Segara Swiss-Belhotel Sorong
Swiss-Belinn Kemayoran Swiss-Belinn Pangkalan Bun Swiss-Belhotel Rainforest Maluku
Swiss-Belhotel Airport Swiss-Belhotel Balikpapan Swiss-Belinn Legian Swiss-Belhotel Ambon
Swiss-Belinn Simatupang Swiss-Belhotel Danum, Swiss-Belresort Watu Jimbar
Swiss-Belhotel Pondok Indah Palangka Raya Swiss-Belhotel Petitenget 34
Swiss-Belhotel Tuban
West Java Central Java
Swiss-Belinn Karawang Hotel Ciputra Semarang Nusa Tenggara
Hotel Ciputra Cibubur Swiss-Belinn Saripetojo, Solo Swiss-Belinn Kristal, Kupang
Arion Swiss-Belhotel Bandung
Swiss-Belhotel Cirebon

Riau Island
Swiss-Belinn Batam
Swiss-Inn Batam
Swiss-Belhotel Harbour Bay
Swiss-Belhotel Lagoi Bay

INDONESIA Trevor Pun
ACCOUNTING & FINANCE
Senior Vice President /
JAKARTA-BASED Chief Financial Officer
The Secretary to the
Emmanuel Guillard Corporate Executive Board
(Hong Kong-based)
Senior Vice President
Operations and Development
Indonesia, Malaysia, Vietnam and The Philippines
CEO - Zest Hotels International

Damien Geneix

Regional Director -
Finance

Abdul Rahman Lia Andita Kurnia

Regional Financial Assistant Regional
Controller Financial Controler
(Operations)
Jones
Andrew Yanuar
Agusta Pakulo Regional Senior
Accountant
Regional Accountant
Marshelly Mega

Regional Supervisor -
Account Receiveable

Jeffry Adi Fathan Syah Yuni Kaswati Melisa Fauziah Yulia Rachman
Banyumantri
Regional Account Regional General Regional Account Regional Account
Regional Purchasing Payable Cashier Receiveable Receiveable

35

INDONESIA Gloria Llamas
HUMAN RESOURCES
Senior Group Director -
JAKARTA-BASED Human Resources and
Learning Development
Emmanuel Guillard
36
Senior Vice President
Operations and Development
Indonesia, Malaysia, Vietnam and The Philippines
CEO - Zest Hotels International

Danardono
Soedjarwo

Regional Director -
Human Resources

Joke Wullur

Regional Manager
- Human Resources

Theresia Dyah
Sagita

Secretary to Regional
Director - Human
Resources

MANAGEMENT HUB

VIETNAM
OPERATIONS & DEVELOPMENT

Emmanuel Guillard

Senior Vice President -
Operations and Development
Indonesia, Malaysia, Vietnam
and The Philippines /
CEO - Zest Hotels International
(Jakarta-based)

OPERATIONS PROJECTS TECHNICAL FOOD & BEVERAGE FINANCE

Raymond Edward J. L. James Tam Josef Woelfle Trevor Pun
Marcel Zuest Faull
Executive Vice Vice President - Senior Vice President /
Regional Director - Senior Group Director President Operations and Chief Financial Officer
Projects and – Technical Services Executive Director Development China / Secretary to the Corporate
Operations & Projects (Hong Kong-based) Group Director - Food Executive Board
(Jakarta-based) Executive Director and Beverage (Hong Kong-based)
(Alternate Director to (Shanghai-based)
Matthew D. Faull)
(Jakarta-based)

Nguyen Thi Thu Huong (Jolly)

Projects and Development Executive
(Hanoi-based)

Address:
Swiss-Belhotel International - Hanoi
Vietnam Regional Operations & Development Office
Suite 205, 2nd Floor., National Cinema Centre No. 87,
Lang Ha Street, Ba Dinh District, Hanoi, Vietnam
Tel: (84 4) 3 735177, Fax : (84 4) 3 7345178, E-mail: sbivn@swiss-belhotel.com

37

MANAGEMENT HUBTrevor Pun

THE MIDDLE EASTSenior Vice President /
OPERATIONS & DEVELOPMENTChief Financial Officer
(Hong Kong-based)
DUBAI-BASED
Noel Massoud
38
Vice President -
Operations & Development
The Middle East

Group Support


  Sales Marketing & IT & Technical Human Resources Food &
Communication E-Commerce Services & Learning Beverage
Development

Feras Aridi Devinder Priyanka Kapoor Page 23, 30, Page 22 Page 24 Page 25 Page 21 Page 26
Sharma 31
Regional Director - Regional Director -
Finance Regional Director - Sales and Marketing Address:
Technical Services / Also in charge of Swiss-Belhotel International - Dubai
Human Resources and Middle East Regional Operations & Development Office
Learning Development 30th floor Burlington Tower, Business Bay,
P.O. Box 181723, United Arab Emirates
Tel: +971 (0) 4 4036750
Fax: +971 (0) 4 3218683
E-mail: sbime@swiss-belhotel.com

Appointment Pending Appointment Pending
Sales Manager - UAE Sales Manager - Saudi Arabia
Pamela Lago

Administrative Assistant

MANAGEMENT HUB

AUSTRALIA
OPERATIONS & DEVELOPMENT

Fritz Gubler
Senior Vice President /
Advisor to the President

Kelye Woodgate
Group Executive - Operations

Suzanne Stanton
Legal Counsel
Executive Director - Swiss-Belhotel International Australia Pty. Limited

Jorn Wisselink
Vice President - Operations and Development - Zest Hotels International/
Senior Group Director - Operations - Swiss-Belhotel International
(Jakarta-based)

Swiss-Belhotel International - Sydney
Australia Operations & Development Office
5 York Street Sydney NSW
Australia 2000
T: (61-2) 9210 5000
F: (61-2) 9290 1487
E: sbiau@swiss-belhotel.com

39

MANAGEMENT HUB

NEW ZEALAND
OPERATIONS & DEVELOPMENT

AUCKLAND-BASED

Oliver Faull Jorn Wisselink

Senior Group Director - Business Vice President - Operations
Development and Assistant Group and Development -
Financial Controller Zest Hotels International/
Executive Director Senior Group Director -
(Alternate Director to Operations - Swiss-Belhotel
Gavin M. Faull) International
(Jakarta-based)

Steve Woods

Group Director - E-Commerce
Business Development
(Jakarta and Auckland-based)

Kelly Zhang Angelic Winata

Regional Financial Accountant Office Administrator

Swiss-Belhotel International - Auckland 40
New Zealand Operations & Development Office
14 Combes Road, P.O. Box 28376
Remuera, Auckland, New Zealand
Tel: (649) 5246 380 Fax: (649) 5246 023
Email: sbinz@swiss-belhotel.com

MANAGEMENT HUB

EUROPE
OPERATIONS & DEVELOPMENT

John Lagos

Vice President
- Operations and Development
- Europe

TECHNICAL FOOD & BEVERAGE FINANCE GROUP SUPPORT

SALES MARKETING & IT & HUMAN OPERATIONS
COMMUNICATION E-COMMERCE RESOURCES
& LEARNING
DEVELOPMENT

James Tam Edward J. L. Josef Woelfle Trevor Pun
Faull
Executive Vice Vice President - Senior Vice President /
President Senior Group Operations and Chief Financial Officer
Executive Director Director – Technical Development China / Secretary to the Corporate
(Hong Kong-based) Services & Projects Group Director - Food Executive Board
Executive Director and Beverage (Hong Kong-based)
(Alternate Director (Shanghai-based)
to Matthew D. Faull)
(Jakarta-based)

Page 23, 30, Page 22 Page 24 Page 21
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Swiss-Belhotel International - Athens
Europe Operations & Development Office
Swiss-Belhotel International 8th Floor.
Office No 9 Aiolou & 1 Lycourgou Street 105 51
Athens, Greece
Email: sbieu@swiss-belhotel.com

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ZEST HOTELS INTERNATIONALEmmanuel Guillard

42 CEO - Zest Hotels International
(Jakarta-based)

Jorn Wisselink

Vice President - Operations
and Development -
Zest Hotels International/
Senior Group Director -
Operations - Swiss-Belhotel
International

Group Support

Sales Operations Finance Marketing & IT & Technical Human Resources Food &
& Projects Communication E-Commerce Services & Learning Beverage
& Projects
Development

Trevor Pun Linie Cortez- Matthew Faull Edward J. L. Gloria Llamas Josef Woelfle
Palacio Faull
Senior Vice President / Senior Vice President - Senior Group Director - Vice President -
Chief Financial Officer Senior Vice President - Information Technology Senior Group Human Resources and Operations and
Secretary to the Marketing and and E-Commerce Director – Technical Learning Development Development China /
Corporate Executive Communication Executive Director Services & Projects Group Director - Food
Board Executive Director and Beverage
(Hong Kong-based) (Alternate Director to (Shanghai-based)
Matthew D. Faull)
Denny Jatnika (Jakarta-based)

Regional Director -
Operations & Projects
- Zest Hotels

Natassya Huka

Regional Manager - Sales

SWISS-BELHOTEL INTERNATIONAL

HIERARCHY

The hierarchy is the level identification and structure defining the seniority and responsibility
levels of the executives throughout Swiss-Belhotel International group.
The title structure is:
a. Position title (e.g. Vice President, Group Director, Regional Manager)
b. Function (e.g. Marketing and Communication, Operations, HR & Learning Development)
c. Geographical Identification (e.g. China, Indonesia, Australia)
Board of Director - Executive Director
Level 1. President
Level 2. Executive Vice President
Level 3. Senior Vice President
Level 4. Vice President
Level 5. Senior Group Director
Level 6. Group Director
Level 7. Regional Director, Area General Manager
Level 8. General Manager/Hotel Manager
Level 9. Manager/Regional Manager/Group Manager
Level 10. Executive/Regional Executive/Group Executive

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Swiss-Belhotel International
Corporate Head Office
Unit 904, 9/F AXA Centre
151-159 Gloucester Road
Wanchai, Hong Kong
Telephone: (852) 2836 5555
Facsimile: (852) 2893 9555
E-mail: sbihk@swiss-belhotel.com
swiss-belhotel.com

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