S-FILES Volume 47

S​ -Files

SWISS-BELHOTEL INTERNATIONAL

INTERNAL E-NEWSLETTER

​- Volume 47 -

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 1

Table of Contents 5

The President’s Message 6
AUSTRALIA 6
The York by Swiss-Belhotel 7
Swiss-Belhotel Brisbane 7
NEW ZEALAND 7
Swiss-Belresort Coronet Peak, Queenstown 8
Swiss-Belsuites Victoria Park, Auckland 8
THE MIDDLE EAST 8
Swiss-Belhotel Seef, Bahrain
Swiss-Belhotel Sharjah 9
INDONESIA 9
BALI 9
Swiss-Belresort Watu Jimbar 10
Swiss-Belhotel Tuban 10
Swiss-Belinn Legian 11
Swiss-Belhotel Petitenget 11
Swiss-Belhotel Segara 12
Swiss-Belhotel Rainforest 12
Swiss-Belexpress Kuta 13
Zest Hotel Legian 13
JAVA 13
Hotel Ciputra Jakarta 14
Swiss-Belhotel Mangga Besar 14
Arion Swiss-Belhotel Kemang 15
Swiss-Belhotel Pondok Indah 15
Swiss-Belinn Kemayoran 16
Swiss-Belresidences Kalibata 16
Swiss-Belinn Airport Jakarta 17
Swiss-Belhotel Airport Jakarta 17
Swiss-Belinn Simatupang 18
Hotel Ciputra Cibubur 18
Swiss-Belinn Karawang 19
Arion Swiss-Belhotel Bandung
Swiss-Belhotel Cirebon S-FILES - 47 - | ​ 2

A Culture of Passion A Culture of Professionalism

Swiss-Belinn Tunjungan 20
Swiss-Belinn Manyar Surabaya 20
Swiss-Belinn Malang 21
Hotel Ciputra World Surabaya 21
Swiss-Belinn Saripetojo Solo 22
Hotel Ciputra Semarang 22
Swiss-Belhotel Yogyakarta 23
Zest Hotel Airport Jakarta 23
Zest Hotel Yogyakarta 24
Zest Hotel Jemursari 24
Zest Hotel Sukajadi Bandung 25
Zest Hotel Bogor 25
NUSA TENGGARA 25
Swiss-Belinn Kristal Kupang 26
KALIMANTAN 26
Swiss-Belhotel Balikpapan 26
Swiss-Belinn Balikpapan 27
Swiss-Belhotel Borneo Banjarmasin 27
Swiss-Belinn Pangakalan Bun 28
Swiss-Belhotel Borneo Samarinda 28
Swiss-Belhotel Tarakan 29
Swiss-Belhotel Danum Palangka Raya 29
RIAU ISLANDS 30
Swiss-Belhotel Harbour Bay, Batam 30
On Spotlight 30
Swiss-Belinn Batam 30
Swiss-Inn Batam 31
On Spotlight
Zest Hotel Harbour Bay, Batam 31
SUMATERA 31
Grand Swiss-Belhotel Medan 32
Swiss-Belinn Medan 32
Swiss-Belinn ska Pekanbaru 33
Swiss-Belhotel Jambi 33
SULAWESI 33
Swiss-Belhotel Kendari 34
Swiss-Belinn Panakkukang Makassar 34

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 3

MALUKU 34
Swiss-Belhotel Ambon 35
35
PAPUA 35
Swiss-Belhotel Papua Jayapura 36
Swiss-Belhotel Manokwari
37
Updates 37
Swiss-Belhotel International - Australia 38
Swiss-Belhotel International - New Zealand 38
Swiss-Belhotel International - Bali Sales Office 39
Group - Human Resources and Learning Development 39
Group - Marketing, Communication and PR 40
AirAsia Partnership Exposures

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 4

The President’s Message

Teamwork​ is the main key to success
1-1 (one minus one) = 0 (equals zero)
If people do not work together,
they neutralise any benefits.
1+1 (one plus one) = 11 (equals 11)
People who work together as a team
get more than tenfolds results.
I see this often as I move around SBI and f​ rom operations

Gavin M. Faull ​JP S-FILES - 47 - | ​ 5
Chairman and President
Swiss-Belhotel International
Zest Hotels International

A Culture of Passion A Culture of Professionalism

On Spotlight

AUSTRALIA

The York by Swiss-Belhotel

GMF, Jorn Wisselink, Sandra Bellamy (new GM), Farewell Dinner for Kelye Woodgate
Carla Klotz at the annual Australian Presidents’ (Outgoing General Manager of TYSB)

Dinner for Tourism Training Australia.
7 November 2016

Swiss-Belhotel Brisbane

Swiss-Belhotel Brisbane wins the Our lovely staff in action!
Top Result on Deal of the Day from Expedia
S-FILES - 47 - | ​ 6
A Culture of Passion A Culture of Professionalism

On Spotlight

NEW ZEALAND

Swiss-Belresort Coronet Peak, Queenstown

Meet our amazing staff…. ...in their summer uniform

Swiss-Belsuites Victoria Park, Auckland

SSVP Team with GMF, Oliver The lovely staff ready to welcome our guests!
Nick (General Manager) and Grant (Area GM -

New Zealand)

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 7

On Spotlight

THE MIDDLE EAST

Swiss-Belhotel Seef, Bahrain

Beach Cleaning Breast Cancer Walkathon
(23 October 2016) (29 October 2016)

Swiss-Belhotel Sharjah

H2O for Life - Walk for Water .Provides a global SBSH 1st Year Anniversary Celebration -
connection with a Youth service day that needs

water, sanitation and hygiene education.

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 8

On Spotlight

INDONESIA

BALI

Swiss-Belresort Watu Jimbar

Beach Clean Up at Mertasari Beach on Friday, Yoga Class for the staff every Thursday
18 November 2016

Swiss-Belhotel Tuban

Received a Gold Medal at t Bali Pink Ribbon 2016
Tri Hita Karana Awards 2016
S-FILES - 47 - | ​ 9
A Culture of Passion A Culture of Professionalism

On Spotlight

Swiss-Belinn Legian

Certification of competence for staff Our General Manager, Ibu Yati, joins for lunch
with the trainees upon their completion
Swiss-Belhotel Petitenget

SBI Bali Environment Day ”I’m Green Generation, Halloween Day at A-Bar Sports & Entertainment
Go Green Go Sporty””

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 10

On Spotlight

Swiss-Belhotel Segara

Farewell party for our HR Manager Staff Yoga Class

Swiss-Belhotel Rainforest

SBI Bali Blood Donation at Lippo Plaza Sunset SBI Bali Environment Day “I’m Green Generation,
Go Green Go Sporty”

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 11

On Spotlight

Swiss-Belexpress Kuta

#Kutakita Instagram Contest caption
with 287 photo entries and 30 winners

Zest Hotel Legian

The Zesters during the Halloween Bash Wine Training with Hatten Wine
at Jaen Bar & Kitchen
S-FILES - 47 - | ​ 12
A Culture of Passion A Culture of Professionalism

On Spotlight

INDONESIA

JAVA

Hotel Ciputra Jakarta

Motivational Talk from Ms. Christina Santoso at the Employee of The Year Gathering 2016
General Staff Meeting on November 1, 2016 Bromo, East Java - November 9-11, 2016

Swiss-Belhotel Mangga Besar

Fire Drill and Life Safety Training The Fire Drill provided practical training on the
emergency evacuation procedure.
A Culture of Passion A Culture of Professionalism
S-FILES - 47 - | ​ 13

On Spotlight

Arion Swiss-Belhotel Kemang

SBEC Day at Lippo Mall Kemang Village Batik Day
(29 October 2016) (October 3rd, 2016)

Swiss-Belhotel Pondok Indah

General Staff Meeting “Lets Rock” Staff Birthday Celebration

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 14

On Spotlight

Swiss-Belinn Kemayoran

Cleaning Day KAMTIPNAS Counseling

Swiss-Belresidences Kalibata

Hari Pahlawan Mom & Kid Sushi Cooking Class
10 November 2016 20 November 2016

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 15

On Spotlight

Swiss-Belinn Airport Jakarta

English Batch 1(National Museum) Special Event - IMSO (13th International
Mathematics And Science Olympiad 2016)
Swiss-Belhotel Airport Jakarta

Thank You Program - Invited Mercu Buana Thank You Gathering Party in Bali Theme
University Students and showed them the (Awarding of Top Accounts)

housekeeping standards in the hotel

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 16

On Spotlight

Swiss-Belinn Simatupang

Staff Outing at Waterbom PIK Friendly Futsal Match

Hotel Ciputra Cibubur

HCC’s Colour Night Staff Party HCC supports the HIV Awareness Day

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 17

On Spotlight

Swiss-Belinn Karawang

Fire Fighting Simulation Fun Cooking with Executive Chef ‘Hiry’
with the Chief Engineer and HR Manager (Fried Ice Cream)

Arion Swiss-Belhotel Bandung

General Cleaning of the Grand Ballroom Fire Fighting Training
November 2016 October 2016

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 18

On Spotlight

Swiss-Belhotel Cirebon

Acoustic Competition 2016 at Swiss Terrace SBCR 3rd Anniversary and Opening Ceremony of
the Wedding Expo 2016 at Ciremai Grand
Ballrom

Swiss-Belinn Tunjungan

Fire Drill Simulation 1st Place Winner of
SBI East Java Region Futsal Championship
A Culture of Passion A Culture of Professionalism
S-FILES - 47 - | ​ 19

On Spotlight

Swiss-Belinn Manyar Surabaya

2nd Place for Badminton Competition Best Information of Tourism 2016
3-Star Hotel in Surabaya Hotel
Swiss-Belinn Malang

SENAM PENTING, Car Free Day
aerobics with guests and staff
S-FILES - 47 - | ​ 20
A Culture of Passion A Culture of Professionalism

On Spotlight

Hotel Ciputra World Surabaya

Balloon Giveaways at Ciputra World Mall Basic Life Support Training with RKZ Hospital -
During our 2nd Anniversary - November 2016 19 October 2016

Swiss-Belinn Saripetojo Solo

SISR Care Award on General Staff Meeting Table Manner session

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 21

On Spotlight

Hotel Ciputra Semarang

Staff Birthday Celebration Priority Plus & Media Gathering 2016 -
Lava Tour Merapi
Swiss-Belhotel Yogyakarta

#SenjaGurau, a StandUp Comedy event in Chadis A Night with Denada. Swiss-Belhotel Yogyakarta
Rooftop Bar last November 5, 2016 invited Denada as a Guest Star in Chadis
Rooftop Bar on Friday, 18 November 2016.
Lava Tour Merapi

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 22

On Spotlight

Zest Hotel Airport Jakarta

Thank You Programme - Thank You Programme -
The team introduced and encouraged We invited staff and hotel guest to do the Yoga
the guests to scan the QR code and book directly
sport activity
On our website

Zest Hotel Yogyakarta

Rakosa Female Radio’s 19th Anniversary feat Zest Bernas Media’s 70th Anniversary
Hotel Yogyakarta goes to Panti Asuhan November 18th, 2016
November 25th, 2016

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 23

On Spotlight

Zest Hotel Jemursari

Thank You Programme - Zest Hotel Jemursari
Serving Lunch for Employees General Staff Meeting

Zest Hotel Sukajadi Bandung “Rock & Roll”

General Staff meeting and 1st Anniversary Training session c/o Mr. Aaron (R​ egional
celebration Training & Learning Development Manager)

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 24

On Spotlight

Zest Hotel Bogor

General Staff Meeting and After Mr. Aaron Apordo’s Training
Competition of Zest Idol

NUSA TENGGARA

Swiss-Belinn Kristal Kupang

Weddings at Swiss-Belinn Kristal Kupang Romantic Sunset Dinner set-up

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 25

On Spotlight

KALIMANTAN

Swiss-Belhotel Balikpapan

Fire Drill Simulation Meeting with the management of Qatar National
Bank
Swiss-Belinn Balikpapan

Welcoming our new General Manager- Welcoming our new Food & Beverage Manager-
Bapak Fajar Tri Amboro Bapak Agus Irawan

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 26

On Spotlight

Swiss-Belhotel Borneo Banjarmasin

Service Excellence Training - Mr. Rio Haryono introducing Chef Dilla as the
Romancing customer new Executive Chef on General Staff Meeting

Swiss-Belinn Pangakalan Bun November

Mr. Jaka (Sous Chef) Cooking Demo at Swiss-Belinn Pangkalan Bun
PT.Cargill for World Food Day 2016 Family Gathering “We Share We Care”

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 27

On Spotlight

Swiss-Belhotel Borneo Samarinda

Staff Zumba session (every Friday) Farewell party for our HR Manager - Mr. Ratno

Swiss-Belhotel Tarakan

Rear Admiral of Indonesian Navy, Commander of CSR Activity:
Indonesian Navy in Tarakan and Governor of Blood Donation in cooperation

North Kalimantan province enjoying their dinner with Tarakan Red Cross
at Swiss-Cafe Restaurant.
S-FILES - 47 - | ​ 28
A Culture of Passion A Culture of Professionalism

On Spotlight

Swiss-Belhotel Danum Palangka Raya

Birthday celebration during the Kalimantan meeting with Mr. Emmanuel Guillard,
General Staff Meeting Ms. Noeke Kusuma, and Mr. Damien Geneix

RIAU ISLANDS

Swiss-Belhotel Harbour Bay, Batam

Zombies Night Super Buffet Farewell Party for our GM, Pak Wawan Setiawan

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 29

On Spotlight

Swiss-Belinn Batam

Farewell lunch for Pak Wawan Setiawan Christmas Set-up

Swiss-Inn Batam

Sales Blitz on Insurance Day The team with our outgoing GM, Pak Wawan
Setiawan and Mr. Bill Vincent
A Culture of Passion A Culture of Professionalism
S-FILES - 47 - | ​ 30

On Spotlight

Zest Hotel Harbour Bay, Batam

Farewell party for GM, Pak Wawan Setiawan Group photo during the GM’s farewell party
with Pak Bill Vincent

SUMATERA

Grand Swiss-Belhotel Medan

captionFashion Show for Hallooween Party Welcoming Bapak H. Firdaus.S.T,M.T
from Pekanbaru
A Culture of Passion A Culture of Professionalism
S-FILES - 47 - | ​ 31

On Spotlight

Swiss-Belinn Medan

Blood Donation last 30 November 2016 Staff Outing to celebrate the
5th Anniversary of SIMD
SUMATERA

Swiss-Belinn ska Pekanbaru

General Staff Meeting - Swiss-Belinn ska & 2nd Anniversary of ska Co Ex Pekanbaru
ska Co Ex Pekanbaru

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 32

On Spotlight

Swiss-Belhotel Jambi

Staff Birthday celebration With Pak Yoga, Auditor from SBI Regional Team

SULAWESI

Swiss-Belhotel Kendari

Certification Of Staff Competence Morning Briefing

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 33

On Spotlight

Swiss-Belinn Panakkukang Makassar

Special Jazz & Evergreen - Tributes to Makassar’s General Staff Meeting & Farewell with GM
Anniversary

MALUKU

Swiss-Belhotel Ambon

Shooting of TVRI Nasional’s program Sales Blitz to promote Swiss Santa in
“Kuliner Indonesia” at hotel lobby Wonderland with clown

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 34

On Spotlight

PAPUA

Swiss-Belhotel Papua Jayapura

Thank You Program Training with Mr. Aaron Outside Catering at Residence of Territorial
Military Commander of Jayapura

Swiss-Belhotel Manokwari

General Cleaning around the Hotel NKRI Event at Borarsi Field

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 35

On Spotlight

Swiss-Belhotel Merauke

SBME General Staff Meeting Breast Cancer Awareness “Fun Walk”

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 36

Updates

Swiss-Belhotel International - Australia

At the Sala Bai dinner in Sydney Jorn wins one of the bids
(from left to right - Sandra - GM of TYSB,

Dinah - GM of SBBR and Jorn)

Swiss-Belhotel International - New Zealand

GMF’s birthday celebration Mr. Oliver Faull and family
in Auckland
S-FILES - 47 - | ​ 37
A Culture of Passion A Culture of Professionalism

Updates

Swiss-Belhotel International - Bali Sales Office

Mr. Andre Zachary participates MG TABLE TOP
MAKASSAR on 2nd of December 2016. Joined by
37 hotels and attended by 60 local travel agents.

Group Human Resources and Learning Development

Congratulations to the winners and attendees of SBI Corporate Training to Bali Hotels
this year’s HR & Learning Development
Conference 2016

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 38

Updates

Group Marketing, Communication and PR

Digital Marketing Conference attended by Partnership with the Body Shop during their
Shanty, Brayna, Raje and Icha from the Marketing annual sale at Kota Kasablanka where we gave
and Communication Team and Steve, Erwin and Ayu stay vouchers and in return they mention us on

from the E-Commerce and IT Team social media and placed our logo on their
The Mandarin Oriental Jakarta collaterals
December 2016

Please click here​ to view and download the complete exposure report from ​AirAsia BIG.

A Culture of Passion A Culture of Professionalism S-FILES - 47 - | ​ 39

swiss-belhotel.com S-FILES - 47 - | ​ 40
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A Culture of Passion A Culture of Professionalism