GTP

GROUP TEAM PROFILE

“A unique fusion of Swiss hospitality professionalism
and Asian passion and service”

swiss-belhotel.com

November 2017 | version 135

IMPORTANT: The Group Team Profile is to provide corporate and
management structure information on Swiss-Belhotel International. The
information in this document is private and confidential and may not
be copied or circulated without the written approval of Swiss-Belhotel
International Limited.

SWISS-BELHOTEL INTERNATIONAL
ZEST HOTELS INTERNATIONAL
New Zealand - Head Office
14 Combes Road, P.O. Box 28376
Remuera, Auckland 1541, New Zealand
Tel: (649) 5246 380
Fax: (649) 5246 023
E-mail: [email protected]
Hong Kong - Corporate Office
Unit 904, 9/F Capital Centre,
151 - 159 Gloucester Road,
Wanchai, Hong Kong
Tel: (852) 2836 5555
Fax: (852) 2893 9555
E-mail: [email protected]

Cover:
The faces of Passion and ProfessionalismTM.
The globe consists of photos of Swiss-Belhotel International staff – our precious assets.
Note:
Reference must be made with the Group Information Profile

November 2017 | version 135

TABLE OF CONTENTS

Contact Addresses................................................................................................... 1
The Leadership Team............................................................................................... 2
President’s Message................................................................................................. 3
Philosophy................................................................................................................. 4
Group Vision, Group Mission.................................................................................... 5
Corporate Social Responsibility................................................................................ 6
The Environment - Sustainable Living Conditions.................................................... 7
Development............................................................................................................. 8
Development - Swiss-Belhotel International............................................................. 9
Development - Zest Hotels International................................................................. 10
Swiss-Belhotel International Holdings Limited........................................................ 11
Swiss-Belhotel International Group Global Management Structure....................... 12
Management Hubs................................................................................................. 13
Group Executives.................................................................................................... 14
Hong Kong Corporate Office.................................................................................. 22
Group - Legal, Finance & Audit.............................................................................. 23
Group - Human Resources & Learning Development............................................ 24
Group - Marketing and Communication ................................................................ 25
Group - Global Sales.............................................................................................. 26
Group - Information Technology & E-Commerce................................................... 27
Group Technical Services Support Cluster............................................................ 28
China Operations & Developments........................................................................ 29
Malaysia & Philippines Operations & Development............................................... 30
Indonesia Operations & Development.................................................................... 31
Indonesia Regional Sales....................................................................................... 33
Bali Sales................................................................................................................ 34
Indonesia Technical Services Projects & Development......................................... 35
Indonesia Technical Services Projects & Development (Projects & Development).... 36
Indonesia Technical Services Projects & Development (Operations).................... 37
Indonesia Accounting & Finance............................................................................ 38
Indonesia Human Resource................................................................................... 39
Vietnam Operations & Development....................................................................... 40
The Middle East Operations & Development.......................................................... 41
Australia and New Zealand Operations & Development........................................ 42
Europe Operations & Development........................................................................ 43
Zest Hotels International......................................................................................... 44
Hierarchy................................................................................................................. 45

CONTACT ADDRESSES

HEAD OFFICE, CORPORATE & GROUP OFFICES

HEAD OFFICE GROUP OFFICE
AUCKLAND - NEW ZEALAND JAKARTA, INDONESIA
Swiss-Belhotel International Swiss-Belhotel International
14 Combes Road, P.O. Box 28376 Zest Hotels International
Remuera, Auckland 1541, New Zealand
Tel: (649) 5246 380 Group E-commerce, Information Technology and Distribution
Fax: (649) 5246 023 Group Global Sales
E-mail: [email protected] Group Marketing and Communication
Group Human Resources and Learning Development
CORPORATE OFFICE Group Projects and Technical Services
HONG KONG
Unit 904, 9/F Capital Centre, The Blugreen Boutique Office, Tower C-D,
151 - 159 Gloucester Road, 2nd Floor, Jl. Lingkar Luar Barat Kav. 88
Wanchai, Hong Kong Puri Kembangan, Kembangan Utara
Tel: (852) 2836 5555 Jakarta Barat 11610, Indonesia
Fax: (852) 2893 9555 Tel: (62-21) 2952 7277
E-mail: [email protected] Fax: (62-21) 2952 7275, 2952 7276

SALES, MARKETING, OPERATIONS AND DEVELOPMENT OFFICES

CHINA AUSTRALIA
Swiss-Belhotel International Swiss-Belhotel International
Room 15A 15/F, Huadu Mansion, No.838 ZhangYang Road, Pu- c/o The York by Swiss-Belhotel
dong District Shanghai 200122, China 5 York Street Sydney, NSW Australia 2000
Tel: (86 21) 3382 9398 Ⅰ Fax: (86 21) 3382 5053 Tel: (61 2) 9210 5000 Ⅰ Fax: (61 2) 9290 1487
E-mail: [email protected] Email: [email protected]

INDONESIA & CENTRAL ASIA NEW ZEALAND
Swiss-Belhotel International Swiss-Belhotel International
The Blugreen Boutique Office, Tower C-D, 2nd Floor 14 Combes Road, P.O. Box 28376
Jl. Lingkar Luar Barat Kav. 88 Remuera, Auckland 1541, New Zealand
Puri Kembangan, Kembangan Utara Tel: (649) 5246 380 Ⅰ Fax: (649) 5246 023
Jakarta Barat 11610, Indonesia E-mail: [email protected]
Tel: (62 21) 2952 7277
E-mail: [email protected] THE MIDDLE EAST
Swiss-Belhotel International
BALI SALES OFFICE 30th floor Burlington Tower, Business Bay
Swiss-Belhotel International P.O. Box 181723, Dubai, United Arab Emirates
Istana Kuta Galeria / Kuta Central Park Tel: +971 (0) 4 403 6750 Ⅰ Fax: +971 (0) 4 321 8683
Blok Promenade I No. 28, Jl. Patih Jelantik, E-mail: [email protected]
Kuta Bali – 80361, Indonesia
Tel. (62-361) 472 7180 Ⅰ Fax. (62-361) 472 7183 EUROPE
E-mail: [email protected] Swiss-Belhotel International
8th Floor. Office No 9, Aiolou & 1 Lycourgou Street
VIETNAM 105 51 Athens, Greece
Swiss-Belhotel International Tel: (30) 210 3233302 Ⅰ Fax:(30) 210 3233302
Suite 203, 2nd Floor, National Cinema Centre No. 87 Email: [email protected]
Lang Ha Street, Ba Dinh District, Hanoi, Vietnam
Tel: (84-24) 3734 5177 Ⅰ Fax: (84-24) 3734 5178
E-mail: [email protected]

GENERAL SALES AGENT (GSA)

INDIA

Swiss-Belhotel International
c/o Global Destinations, Neelam Building, 1st Floor,
1st Lane Hindu Colony, Dadat (East), Mumbai, India
Tel: +91-22-4300 4500
Email: [email protected]

[email protected]

1

The Leadership Team

Gordon Coutts Gloria Llamas John Lagos - Josef Woelfle Ernst Linie Cortez- Emmanuel Guillard - Laurent Voivenel
- Vice President - Senior Group Vice President Vice President Zimmermann Palacio - Senior Senior Vice President Senior Vice President
Director - Human Operations and - Senior Vice Vice President
- Operations - Operations and Development - China/ - Operations and - Operations and
& Projects - Resources Group Director - Food President - Marketing and Development - Indonesia, Development -
Philippines, and Learning Development - and Beverage The Middle East,
Indonesia, Malaysia, Development Communication Malaysia and Vietnam India and Africa
Central Asia Europe / CEO Zest Hotels
International

Trevor Pun
Senior Vice
President / Chief
Financial Officer
Secretary to
the Corporate
Executive Board

Edward Faull Oliver Faull Gavin M. Faull James Tam - Matthew Faull -
Vice President - Vice President - - Chairman and Executive Vice Senior Vice President

Technical Services Business Development President President - Information
Technology,
& Projects Chief Financial Officer Executive Director Executive Director E-Commerce &
Distribution
Executive Director Executive Director Executive Director

PRESIDENT’S MESSAGE

The Group Team Profile introduces the men and women who lead and drive
Swiss-Belhotel International.
We are guided by a Group holistic culture built over the 30 years of our group’s
existence – Passion and ProfessionalismTM – the Passion of Asian Hospitality
and Service, Asia being the home of Swiss-Belhotel International; and
Professionalism, which comes from our association and heritage of Switzerland
We have strong values at Swiss-Belhotel International. Guiding principles for
all employees help provide us with a common approach to work effectively
together and to support each other in achieving the objectives of our hotel
owners, our guests, the communities within which we operate and our
company.
The most powerful element in our business is attitude. And our attitude is
powered by Passion and ProfessionalismTM. There is nothing of more value to
Swiss-Belhotel International than our reputation; with our customers; with our
employees; with our suppliers; with our owners and with our communities.
Honestly and Integrity are hallmarks of Swiss-Belhotel International. Our
executives must display the same approaches and mind-sets.
At Swiss-Belhotel International, we ensure that our teams are aware of our
commitment to these principles and ensure that they adapt to Swiss-Belhotel
International culture.

GAVIN M. FAULL
Chairman and President
Swiss-Belhotel International
Zest Hotels International

3

PHILOSOPHY

Passion and
Professionalism™

Swiss-Belhotel International offers highly professional management services in all aspects of hotel, resort, serviced
residences, condotel and property management operations. Since the establishment of Swiss-Belhotel International in
1987, the group has expanded rapidly throughout Asia and the Middle East. Commencing operations in mainland China,
Swiss-Belhotel International has expanded into Indonesia, Malaysia, Philippines, Australia, Vietnam and the Middle East.
One of the fastest growing hotel and hospitality management Groups, Swiss-Belhotel International is committed to
substantially increasing its operating portfolio to over 250 properties by 2022.
This aggressive expansion policy is supported by the Passion and Professionalism™ at every level of Swiss-Belhotel
International and is deeply rooted in the Group’s commitment to offering competitive accommodation and conveniently
located hotels and resorts for business and leisure travellers. Each of Swiss-Belhotel International’s properties offers its
own unique combination of international quality standards combined with local hospitality and excellent value.
Swiss-Belhotel International is unique compared to many international hotel management companies, with the
philosophy of actively consulting and working with the property owners and investors. An increasing number of
owners wish to be informed on the day-to-day operations. This has tended to be discouraged by international hotel
management companies, whose policy is often to stamp their own particular brand of management and marketing on
the operation, free from “outside” owner or investor involvement.
While the standard hotel management contract that is regularly used in the industry may provide the owning company
with an independent management structure, it does not necessarily encourage owners, management and hotel
personnel to become first-class professionals by working together as complementary management and investment
teams.
The ultimate Swiss-Belhotel International philosophy is to build a partnership with the property owner and investor
so that their objectives and goals are achieved and the success and growth of the operation and Swiss-Belhotel
International is ensured.

4

GROUP VISION
GROUP MISSION

Swiss-Belhotel International...

a Partnership Solution to
maximise owners’ returns
and realise their investment
expectations

Our Vision Each hotel
operation
To be a leading international hotel and hospitality management group with a global develops its
reputation for commitment to management and service excellence, and where our Passion own mission
and Professionalism™ is the essence of the Swiss-Belhotel International brand. statement as an
extension and
Our Mission reinforcement of
the Group Vision
Becoming a field leader in the international hotel management with our unique fusion of and Mission, and
Swiss hospitality and professionalism and Asian passion and service. Group Mission
Statement.
Our Ten Commitments

1. Excel through Passion and Professionalism™
2. Exceed the expectations of our Guests, Owners and Staff
3. Understand and contribute to the country, the culture and the environment within which

we operate and manage – our social and community responsibility
4. Be economically creative and progressive
5. Be environmentally responsible
6. Be an innovative, committed and employee empowered management company
7. Be part of and contribute to an economically and environmentally sustainable global

community
8. To respect cultures and differences
9. To deliver safety, security, and service
10. To reflect a heart and a soul through Passion and Professionalism™

5

CORPORATE SOCIAL OUR
RESPONSIBILITY INTERNATIONAL
CHARITY
PEOPLE - SUSTAINABLE LIFE

A student at Sala Bai Hotel School, Siem Reap,
Cambodia holding our mascot, the St. Bernard dog.

Swiss-Belhotel International takes its Corporate Social Responsibility seriously and incorporates this responsibility into its
philosophy and corporate behaviour.
Individual hotels are involved in socially responsible and sustainable activities in the communities in which they operate
and become involved through their staff members and their families as well as through the local community. This is
important cultural recognition.
It is the senior management, supported by Swiss-Belhotel International, that determines the extent and the socially
responsible activities. This can be the support of local charities to engaging in supporting the underpriveldged people
and families in the community. This can also involve medical and charitable support.
As a Group, Swiss-Belhotel International supports a special hotel school in Siem Reap, Cambodia specifically
developed to educate and create careers for underprividege and socially challenged Cambodians. This charity hotel
school has been supported by Swiss-Belhotel International for many years and is also personally supported by our
Chairman and President, who is an ambassador to the school.
Graduates from this hotel school enter the hospitality business in Cambodia with a guaranteed employment opportunity
which they would never have otherwise been able to achieve.
Swiss-Belhotel International supports the school through a special initiative where our corporate mascot the St Bernard
Dog (Bernie) is sold to guests as a soft toy souvenir and a portion of the sale price is donated to Sala Bai Hotel School.
This is an ongoing and sustainable charity and is our way of giving back as members of the hotel profession and by
Swiss-Belhotel International to the hotel industry and to a central asian nation which has had a very sad and challenging
history.
Corporate Social Responsibility is critical to a sustainable future for the world and Swiss-Belhotel International is
determined to be part of this and make a positive contribution.

6

THE ENVIRONMENT
SUSTAINABLE LIVING

The world cannot continue to destroy and pollute the environment in which we live and the environment which provides
our food and sustenance for our and the earth’s survival. Swiss-Belhotel International feels it’s part of our responsibility.
The hotels of Swiss-Behotel International are undertaking different initiatives in relation to its responsibility to the
community and the environment.
The Company is committed to environment protection and understands its responsibility to respect the environment and
manage its impact for the benefit of the communities.
• T o implement sound environmental practices in the design, development and operation of its business and provide

training and resources required to implement such procedures.
• To encourage the development and integration of sustainable technologies and to endeavour to reduce the use of

energy, waste and water savings, re-use and recycle the resources consumed by its Hotels wherever practicable,
Swiss-Belhotel International is introducing a water based non-chemical cleaning process that will have a huge impact
on the environment and waste management.
• To encourage our customers, colleagues, business partners, suppliers, contractors and vendors in our effort to protect
the environment.
• T o consistently monitor, record and benchmark environmental performance as part of our management system.

7

MANAGEMENT HUBS

GROUP

• New Zealand (Auckland) - Head Office

• China (Hong Kong) - Corporate Office

• Indonesia Group Office (Jakarta) - Group E-commerce, Information Technology and Distribution
- Group Global Sales
- Group Marketing and Communication
- Group Human Resources and Learning Development
- Group Projects and Technical Services

REGIONAL

• China (Shanghai) - Operations & Development Office

• Vietnam (Hanoi) - Operations & Development Office

• Indonesia (Jakarta) - Operations & Development Office
- Sales & Marketing Office

• Indonesia (Bali) - Sales Office

• Indonesia (Surabaya) - Sales Office

• The Middle East (Dubai) - Operations & Development Office
- Sales & Marketing Office

• Europe (Athens) - Operations & Development

• Australia (Sydney) - Operations & Develpment Office
- Sales & Marketing Office

• New Zealand (Auckland) - Operations & Development Office
- Sales & Marketing Office

HISTORICAL DEVELOPMENT

• 1987 Swiss-Belhotel International founded in Hong Kong and established in China
• 1990 Expansion into Indonesia and Malaysia
• 1994 Expansion into Vietnam
• 1995 Expansion into the Philippines
• 2002 Regional Office Indonesia established
• 2004 Regional Office Vietnam established
• 2005 Expansion into Australia & Regional Office Australia established
• 2006 Expansion into The Middle East & Regional Office The Middle East established
• 2010 China Regional Office established
• 2011 New Zealand Regional Office established
• 2013 Expansion into New Zealand
• 2014 Zest Hotels launched
• 2015 First Zest Hotel opened
• 2015 Europe Regional Office established
• 2015 Expansion into Turkey and Bulgaria
• 2017 Expansion into Jordan

8

DEVELOPMENT -
SWISS-BELHOTEL INTERNATIONAL

BULGARIA GEORGIA

Varna Batumi

Bursa T U R K E Y

Athens IRAQ

GREECE

E G YCPaTiroASJRAOAAqURaBDbDIaIAARNiyaKdQDKhBUuoAwhAWTaaHAiDAt uRRbI aTAUi INMNIuTscEatD A R A B E M I R A T E S CHINA Shanghai
OMAN
Hong Kong
Corporate Of ce

Hanoi

V I E T N A M Manila
PHILIPPINES

Medan M A L AY S I A

INDONESIA Balikpapan Manado
Makassar
TA N Z A N I A Surabaya Jayapura

Zanzibar Jakarta

Bali

Swiss-Belhotel International Of ces AUSTRALIA

Swiss-Belhotel International Brisbane
Hotels and Project Locations Sydney Auckland

NEW ZEALAND • HONG KONG • CAMBODIA • CHINA • INDONESIA • MALAYSIA • PHILIPPINES Head Of ce
VIETNAM • BAHRAIN • EGYPT • IRAQ • KUWAIT • JORDAN • OMAN • QATAR • SAUDI ARABIA
UNITED ARAB EMIRATES • AUSTRALIA • BULGARIA • GEORGIA • GREECE • TANZANIA • TURKEY NEW ZEALAND

9 Queenstown

DEVELOPMENT -
ZEST HOTELS INTERNATIONAL

Batam

Belitung

Ambon

Jakarta Surabaya
Yogyakarta
Bogor
Bandung Bali

Zest Hotels

10

SWISS-BELHOTEL INTERNATIONAL
HOLDINGS LIMITED

CORPORATE EXECUTIVE BOARD

Gavin M. Faull

Executive Director
Chairman & President

James Tam

Executive Director
Executive Vice President

Suzanne Stanton Matthew D. Faull Oliver R. Faull Edward J. L. Faull Trevor Pun

Executive Director Executive Director Executive Director Executive Director Secretary to the Corporate
Swiss-Belhotel International Senior Vice President – Vice President - Australia Vice President – Executive Board,
Australia Pty. Limited Information Technology, and New Zealand Group Technical Senior Vice President –
Legal Counsel E-Commerce Assistant Chief Services and Projects Finance and Legal
and Distribution inancial Officer (also in charge of Vietnam) Chief Financial Officer

11

SWISS-BELHOTEL INTERNATIONAL
GROUP GLOBAL MANAGEMENT
STRUCTURE

Corporate Governance Chairman/President Directors CFO/Legal/
and Administration

Management

Group Management Development Operations Technical/Projects
& Control

Food and Human Resources IT/E-commerce
Beverage and Learning
Development

Finance/Legal/ Sales Marketing/
Administration Communication/

Regional Management Development Operations Technical/Projects
& Control

Food and Human Resources IT/E-commerce
Beverages and Learning
Development

Finance/Legal/ Sales Marketing/
Administration Communication/

Note: 1. Group : • manages and controls philosophy/standards
• maintains SBI culture
• controls regional

2. Regional: manages and controls the operations in their regions

12

MANAGEMENT HUBS

Gavin M. Faull
Executive Director
Chairman & President

Sydney Group

James Tam

Executive Director
Executive Vice President

Indonesia Indonesia The Middle East
Malaysia Malaysia
Hong Kong Central Asia Hong Kong Group Vietnam Phillipines New Jakarta Group China India
Central Asia Zealand Group Shanghai Group
Hong Kong Group Jakarta Jakarta Jakarta Group Jakarta Group Dubai Africa Athens Europe Fritz Gubler Brisbane Australia

Senior Vice President
Advisor to the President

Trevor Pun E
  rnst R. Edward J. L. Faull Emmanuel Gordon Coutts Oliver R. Faull Linie Matthew D. Faull Gloria Llamas Josef Woelfle Laurent John Lagos Murray Boyte
Zimmermann Guillard Cortez-Palacio Voivenel
Secretary to the Corporate Executive Director Vice President Operations Executive Director Executive Director Senior Group Director - Vice President – Vice President - Business Director
Executive Board, Senior Vice President Vice President – Senior Vice President & Projects – Philippines, Vice President - Senior Vice President - Senior Vice President - Human Resources and Operations and Senior Vice President Operations and
Senior Vice President - Group Technical Operations and Indonesia, Malaysia, Australia and New Zealand Marketing and Information Technology, Learning Development Development – China - Operations and Development Page 42
Finance and Legal Services and Projects Development Central Asia Assistant Chief Communication E-Commerce and Senior Group Director Development - The - Europe
Chief Financial Officer (also in charge of Vietnam) Indonesia, Malaysia Financial Officer Distribution – Food and Beverage Middle East, India
and Vietnam and Africa
CEO - Zest Hotels
International

Page 11, 13, Page 13, Page 11, 13, Page 13, 30, Page 13, 22, Page 11, 13, Page 13, 25, Page 11, 13, Page 13, 24, Page 13, 29, Page 13, 41 Page 13, 43
22, 23, 29, 30, 22, 29 22, 28, 31, 31, 35, 38, 30, 31, 32 22, 23, 42 42, 44 26, 27, 42, 44 39, 42, 44 30, 40, 42,
31, 38, 40, 41, 33, 36, 37, 39, 40, 44
40, 42, 43, 44 43, 44
43, 44

13

GROUP EXECUTIVES

Gavin M. Faull JP

Executive Director
Chairman and President

• Fellow Member of Chartered Accountants Australia and New Zealand (FCA,
NZICA)

• Fellow of the Hong Kong Society of Accountants (FCPA).
• Fellow of Institute of Directors and Certified Director of Institute of Directors.
• New Zealand Justice of the Peace (J.P.).
• Founding Member of New Zealand - Indonesia Friendship Council
• Business graduate from Victoria University, Wellington, New Zealand (B.C.A.).
• Chartered Accountant having worked in New Zealand and Hong Kong with

international chartered accounting firms.
• 35 years experience in hotel management and operations, corporate development

with The Peninsula Group, Hong Kong; Kingsgate International and Swiss-Belhotel
International.
• Former Chief Executive of Kingsgate International Corporation Limited, a publicly
listed hotel owning and management company in Australia and New
Zealand including hotels operated by Hyatt International.
• Director and shareholder of the Mawland Management Group – Australia.
• Director and investor in a number of private agricultural, property, management
and consulting companies in Australia and New Zealand.
• Major shareholder and Managing Director of 400 hectare, 1,300 cow award
winning dairy unit in North Taranaki, New Zealand.
• Board Member of Venture Taranaki, New Zealand.
• Advisory Editorial Board member of GlobalHotelNetwork.com
• 2009 Awarded National Tourism Legends Award by Tourism Training Australia.
• 2010 Honorary Ambassador New Plymouth District
• 2011 Awarded Hall of Fame - HM Magazine Australia
• 2012 Dairy Business of the Year Awards, Best Farm Business Taranaki
• 2012 Ernst & Young’s Entrepreneur of the Year Awards Finalist
• 2014 Taranaki Ballance Farm Environment Awards 2014 – Supreme Award
• 2014 Taranaki Ballance Farm Environment Awards 2014 – Ballance Agri-
Nutrients Soil Management Award
• 2014 Taranaki Ballance Farm Environment Awards 2014 – LIC Dairy Farm Award
• 2014 Taranaki Ballance Farm Environment Awards 2014 – Massey University
Innovation Award
• 2014 Taranaki Ballance Farm Environment Awards 2014 – PGG Wrightson Land
and Life Award
• 2014 Made a member of the World Class New Zealand Network (KEA)
• 2014 Made a Fellow of the New Zealand Institute of Chartered Accountants
• 2015 New Zealander of the Year Awards – Local Hero Award Taranaki region
• 2017 Trustee in Purangi Kiwi Trust, Taranaki, New Zealand.

14

GROUP EXECUTIVES

James K.C. Tam

Executive Director
Executive Vice President

• Hong Kong-born Chartered Engineer who obtained a master’s degree from Victoria
University, Manchester, England (M.Sc.)

• Expert knowledge and extensive experience in operational and technical management of
hotels.

• Substantial experience in developing and managing hotels in China since 1982.
• Worked for The Peninsula Group both operational and Group levels.
• Been involved with a number of openings of new hotels with both The Peninsula Group and

Swiss-Belhotel International in the capacity of Project Director and hotel General Manager.
• 40 years experience
• Was awarded Executive Of The Year by Swiss-Belhotel International last 2009
• Joined Swiss-Belhotel International in 1988.

Trevor Pun

Secretary to the Corporate Executive Board,
Senior Vice President – Finance and Legal
Chief Financial Officer

• Over 18 years experience in financial, auditing and accounting in service and hotel industry.
• Certified Public Accountant in Hong Kong (CPA).
• Worked for Pricewaterhouse Coopers, Hong Kong as a Senior Audit Manager for nine years.
• He has substantial audit and accounting experience with various hotel groups, including

Marriott Hotel, Hotel Nikko, Lee Gardens Hotels, Avant Hotels International Limited, and Newton
Hotels in Hong Kong.
• Was awarded Presidential Award by Swiss-Belhotel International last 2014
• Promoted as Senior Vice President in 2012
• Joined Swiss-Belhotel International in 2005

Ernst R. Zimmermann

Senior Vice President

• 40 years of business experience in the international hospitality industry particularly
in Asia

• Involved with a Hong Kong based hospitality group and a consultant to an
international advisory firm in development and investor relations throughout
Greater Asia


  • Holds several advisory positions with companies in New York, Hong Kong and
China

• Was directly involved in the expansion and growth of two of the world’s largest
brands in China and Asia

• Joined Swiss-Belhotel International in 2012.

15

GROUP EXECUTIVES

Gordon Coutts

Vice President Operations & Projects – Philippines, Indonesia, Malaysia, Central Asia
• With 30 years of solid experience in the operations of hotels, resorts and serviced

apartments in Australia and Asia (China and Thailand) as a General Manager and
Regional Operations Manager
• Has a strong strategic, analytical and leadership skills which have been recognised
by many awards for properties that he has been involved with
• Active member of international affiliations including Sydney SKAL in Australia,
European Chamber of Commerce in Shanghai, Singapore Chamber of Commerce
and British Chamber of Commerce in Bangkok
• Joined Swiss-Belhotel International in 2013.

Edward J. L. Faull

Executive Director
Vice President – Group Technical Services and Projects
(also in charge of Vietnam)
• Over 12 years of extensive construction and consultancy experiences in

New Zealand, Papua New Guinea, Hong Kong and China
• Holds a Bachelor of Engineering from University of Auckland in New Zealand
• Assigned in the Engineering Department of Swiss-Belhotel Changchun, China in 2002
• Promoted as Vice President in 2017
• Joined Swiss-Belhotel International in 2014

16

GROUP EXECUTIVES

MARKETING AND COMMUNICATION

Linie Cortez-Palacio

Senior Vice President - Marketing & Communication
• Over 18 years of experience in the hotel and hospitality industry in Indonesia,

Philippines, Myanmar, Cambodia and Vietnam.
• Extensive experience in sales and marketing.
• Holds a Bachelor of Science in Commerce from Ateneo de Zamboanga, Philippines.
• Was awarded Executive Of The Year by Swiss-Belhotel International last 2012
• Promoted as Senior Vice President-Marketing, Communication in 2012
• Joined Swiss-Belhotel International in 2006 as the General Manager of Swiss-Belhotel

Borneo Samarinda

HUMAN RESOURCES AND LEARNING DEVELOPMENT

Gloria Llamas

Senior Group Director - Human Resources and Learning Development
• More than 30 years of hospitality industry experience in Philippines and China
• General Manager of Swiss-Belhotel Lotus Lake, Wuhan, February 2008 – 2012 and

promoted as Director of Operations, Wuhan and Changchun, March 2008
• General Manager of Swiss-Belhotel Changchun, August 2004
• Promoted as Executive Assistant Manager of Swiss-Belhotel Changchun, December

1998
• Was awarded General Manager of the year by Swiss-Belhotel International last 2004
• Was awarded Presidential Award by Swiss-Belhotel International last 2010
• Promoted as Senior Group Director - Human Resources and Learning Development

in 2012
• Joined Swiss-Belhotel International as Room Divisions Manager of Swiss-Belhotel

Changchun on April 1996

SALES

Irene Chia

Group Director - Global Sales & Corporate Consortia
• Over 20 years of experience in Brand and Marketing Communication, Sales

Operations and Customer Relationship Management in international Hotel Chains in
Malaysia and Australia

• Has a significant business network in the Middle East, India, China, South East Asia
and Australia markets

• Holds a Bachelor of Arts Major in Economics History at the University of Wales,
Australia and Post-Graduate Diploma in Communication Management at the
University of Technology, Sydney, Australia

• Joined Swiss-Belhotel International in 2014

17

GROUP EXECUTIVES

INFORMATION TECHNOLOGY & E-COMMERCE

Matthew D. Faull

Executive Director
Senior Vice President - Information Technology, E-Commerce and Distribution
• More than 18 years of experience as an Information Technology specialist and has

held senior management positions in New Zealand, Japan, Russia and the Philippines.
• Spent 12 years in Japan, Russia and the Philippines as Senior Vice President for

ValueCommerce (TYO:2491), one of the largest online affiliate and performance
marketing companies in Japan and now a subsidiary of Yahoo Japan.
• He studied at Auckland University, New Zealand, where he graduated with Bachelor’s
Degree in Computer Science.
• With E-commerce Team was awarded Presidential Award by Swiss-Belhotel
International last 2015
• Globally in charge of E-Commerce, Distribution and Information Technology for
Swiss-Belhotel International.
• Joined Swiss-Belhotel International in 2012

Steve Woods

Group Director - E-Commerce Business Development
• Over 20 years of extensive experience in senior sales and marketing in leading 4 & 5

star brands in New Zealand, London, Scotland, Hong Kong and Hawaii
• Holds a Diploma in Interactive & Direct Marketing at Institute of Direct Marketers,

Scotland and Certificate in International Business Communication in Rogen
International, Auckland
• Joined Swiss-Belhotel International in 2014

Praveen Anupame

Group Director - E-Commerce Distribution
• Over 6 years E-Commerce and Digital Marketing experience in the tourism sector
• Expertise in E-Commerce & Digital Marketing Strategies, Distribution Strategies on Brand.

com, OTAs, GDS, META search, Yield Management, Search Engine Optimization, Google
AdWords PPC, Display Remarketing, Web Content Management, Affiliate Marketing, Email
Marketing and website analytics.
• Joined Swiss-Belhotel International in 2014

18

GROUP EXECUTIVES

REGIONAL OPERATIONS & DEVELOPMENT OFFICES
CHINA (SHANGHAI)

Josef Woelfle

Vice President Operations and Development - China
Senior Group Director - Food and Beverage
• Over 40 years of experience in hotel operations, with a solid expertise in Food and

Beverage department, for various 4 and 5-star international chain properties in China,
Korea, Thailand, Burma, India, Indonesia, Lebanon, Switzerland and Germany
• Was the General Manager of Swiss-Belhotel Changchun, China for over 3 years
• Was awarded as General Manager of the Year by Swiss-Belhotel International last
2010.
• Promoted as Vice President Operations-China in 2013
• Joined Swiss-Belhotel International as the General Manager of Swiss-Belhotel
Changchun, China in 2009

INDONESIA, MALAYSIA, AND VIETNAM (JAKARTA)

Emmanuel Guillard

Senior Vice President - Operations and Development Indonesia, Malaysia and Vietnam
CEO, Zest Hotels International - subsidiary of Swiss-Belhotel International
• Over 25 years experience in the hotel industry, having worked in the Seychelles, Scotland,

France, Nigeria, USA, Germany, Gabon and Switzerland.
• Holds industry qualifications from the French technical hotel school, Brevet de Technician

Hotelier.
• 8 years with Le Meridien International hotel group.
• Joined Swiss-Belhotel International in 1995 as Executive Assistant Manager, Hotel Ciputra

Jakarta and in 1998 promoted to General Manager, Hotel Ciputra Jakarta.
• Promoted to position of Director of Operations, Indonesia, Swiss-Belhotel International in

March 2002
• Was awarded Executive Of The Year by Swiss-Belhotel International last 2010 and 2011
• Was awarded Presidential Award by Swiss-Belhotel International last 2012
• Promoted as Senior Vice President - Operations and Development Indonesia, Malaysia and

Vietnam / CEO, Zest Hotels International in 2012

19

GROUP EXECUTIVES

REGIONAL OPERATIONS & DEVELOPMENT OFFICES

AUSTRALIA

(SYDNEY-BASED)

Fritz Gubler

Senior Vice President
Advisor to the President
• His consulting services have been retained to assist Swiss-Belhotel International to

meet the challenges of education and training in the hotel industry.
• Swiss born, graduate of the “Ecole Hoteliere de Lausanne” Switzerland.
• Several years of operational experience with Movenpick Group in Switzerland.
• Over 27 years of hotel management experience in different countries with

International City and Resort Hotels in Africa, Middle East and Europe.
• Co-founder of the prestigious Blue Mountains Hotel School, Sydney, Australia;

Australian International Hotel School, Canberra, Australia.
• Author of The Great, Grand and Famous – a book on historical deluxe international

hotels and also a number of hospitality related books.
• Associated with Swiss-Belhotel International since 2001.

(SYDNEY-BASED)

Suzanne Stanton

Executive Director
Limited Legal Counsel - Swiss-Belhotel International Australia Pty.
• Partner for 10 years of Gadens, one of Australia’s largest law firms.
• Consultant to Gadens on property and hospitality law since 1998.
• Legal Counsel of Mawland since 1998.
• Specialises in property development law, particularly hospitality and leasing, and

corporate governance and strategy.

(BRISBANE-BASED)

Murray Boyte

Business Director
• Over 35 years in merchant banking and finance, undertaking company

reconstructions, mergers and acquisitions in Australia, New Zealand, North America
and Hong Kong.
• Held executive positions and Directorships in the transport, horticultural, financial
services, investment, property industries and health service
• Was the CEO of Ariadne Australia Limited, an investment company, for 13 years.
• Member of Institute of Directors New Zealand, Australian Institute of Company
Directors and New Zealand Institute of Chartered Accountants
• Joined Swiss-Belhotel International in 2017

20

GROUP EXECUTIVES

REGIONAL OPERATIONS & DEVELOPMENT OFFICES

NEW ZEALAND (AUCKLAND)

Oliver R. Faull

Executive Director
Vice President - Australia and New Zealand
Assistant Chief Financial Officer

• New Zealand Chartered Accountant (CA).
• Hong Kong Certified Public Accountants (CPA).
• Graduate - Auckland University, New Zealand - Bachelor of Commerce (B.Com); Graduate

Diploma of Commerce (International Business) – (Grad Dip Com).
• Over 4 years auditing and technical accounting with global accounting firm, BDO in New

Zealand and U.S.A.
• International experience in London as a Senior Distribution & Mobile Analyst for Europe’s

leading independent retailer of mobile phones and services, Carphone Warehouse.
• Skills in management accounting, budgeting, audit, systems and financial analysis
• Was awarded Executive Of The Year by Swiss-Belhotel International last 2014
• Member of Young Presidents’ Organization since 2015
• Joined Swiss-Belhotel International in 2009

EUROPE (ATHENS)

John Lagos

Vice President - Operations and Development - Europe

• Over 40 Years of International Hotel Management Experience, with Southern Pacific
Hotels Corporation, ITT Sheraton, Hilton International, Starwood Hotels & Resorts,
InterContinental Hotels Group, Fairmont Hotels, Raddison International and Swiss-
Belhotel International in 2004.

• Worldwide Experience, staring from Sydney Australia, Hong Kong, Auckland New
Zealand, Kauai Hi, Honolulu Hi, New Orleans LA, Los Angeles CA, Singapore, Sochi
Russia, Riga Latvia, Dubai & Abu Dhabi UAE, Athens Greece, Viet Nam, Soma Bay
Egypt, Oman Muscat, Thessaloniki Greece, Sharm El Sheikh Egypt.

• Attended East Sydney Technical College & Cornell University Summer School 79.
• Held General Manager positions in various countries over 20 Years.
• Previously as Managing Director for a Hotel Company in Sharm El Sheikh, Egypt
• Re-joined Swiss-Belhotel International as Vice President - Operations & Development -

Europe in March 2015

THE MIDDLE EAST, INDIA AND AFRICA (DUBAI)

Laurent Voivenel

Senior Vice President - Operations and Development The Middle East, India and Africa

• Over 30 years of extensive international hotel/asset management experience in key
leadership roles at both operational and regional levels with global hotel groups.
• Holder of Master’s degree in Business Administration, ECCP Paris, France Business
School and other business course certificates from London Business School.
• Worked in Japan, France, Hawaii, Bahrain, Lebanon, Tahiti, Saudi Arabia, Pakistan,
Jordan and Dubai with leading hospitality management chains in senior level positions.
• Had been the Chief Executive Officer of a hospitality management group in Dubai.
• Joined Swiss-Belhotel International in 2017

21

HONG KONG
CORPORATE OFFICE

Gavin M. Faull
Executive Director
Chairman & President

James Tam

Executive Director
Executive Vice President

Ernst R. Trevor Pun
Zimmermann
Secretary to the Corporate Executive Board,
Senior Vice President Senior Vice President – Finance and Legal
Chief Financial Officer

Jones Lee Oliver R. Faull Suzanne Chan Gordon Coutts Edward J. L.
Faull
Chief Accountant Executive Director Group Financial Vice President
Vice President - Australia Controller Operations & Projects – Executive Director
and New Zealand Philippines, Indonesia, Vice President –
Doris Chui Assistant Chief Malaysia, Central Asia Group Technical Services
Financial Officer (Jakarta-based) and Projects
Personal Assistant to the (Auckland-based) (also in charge of Vietnam)
Chairman and President

Stephanie Chan

Corporate Accountant

Yan Tsoi

General Clerk (Finance and Administration)

22

GROUP
LEGAL, FINANCE & AUDIT

Trevor Pun

Secretary to the Corporate
Executive Board,

Senior Vice President –
Finance and Legal

Chief Financial Officer

Oliver R. Faull Suzanne Chan Suzanne Stanton

Executive Director Group Financial Executive Director
Vice President - Australia and New Zealand Controller Swiss-Belhotel International
Assistant Chief Financial Officer Australia Pty. Limited
(Auckland-based) Legal Counsel
(Sydney-based)

Regional
Financial
Controllers

Hotel
Financial
Controllers

23

GROUP
HUMAN RESOURCES &
LEARNING DEVELOPMENT

JAKARTA-BASED

Gloria Llamas

Senior Group Director -
Human Resources and
Learning Development

Regional
Directors
- Human
Resources

David P. Baduria Jr.

Group Manager - Training
and Learning Development

Hotel
Human
Resources
Managers

Aaron Apordo Appointment Pending
Regional Manager - Training Regional Manager - Training

Mary Gustina and Learning Development and Learning Development

Secretary to Group
Human Resources and
Learning Development

24

GROUPLinie Cortez-Palacio PR CONSULTANTS
MARKETING
& COMMUNICATIONSenior Vice President -REGIONALREGIONALASIA /THE MIDDLEAUSTRALIA NEW
Marketing and Communication (INDONESIA) (MIDDLE EAST) EUROPE EAST ZEALAND
25
GROUP People PR
Agency
Delivering MPJ Marketing
Asia Pro Junction (Auckland-based)
(Dubai-based)
Communication
(Bangkok-based)

Carla Klotz Brayna Tolledo Harshanty Kaloko Priyanka Kapoor

Group Executive Group Manager Regional Director - Public Regional Director -
- Proofreader - Communication and Relations and Promotion Sales and Marketing
(Sydney-based) Loyalty Programme - in charge of Human
Resources and Learning
Development
(Dubai-based)

Cindy Margareth Edvan Primayoga Panahatan R. N. Hotel PR &
Marketing
P.A. to Senior Vice President - Group Manager - Social Senior Graphic Artist Managers
Marketing & Communication Media
Teddy Manangka

Regional Manager - PR
& Promotions - Bali
(Bali-based)

Appointment Michael Badia Annisa Nurulita
Pending
Graphic Artist Regional Executive -
Regional Officer - Public Relations
Social Media -
Zest Hotels International Indra Sudiar

Regional Graphic
Designer

GROUP
GLOBAL SALES
& MARKETING

Gavin M. Faull
Executive Director
Chairman & President

Linie Cortez-Palacio Matthew D. Faull
Senior Vice President - Executive Director
Marketing and Communication Senior Vice President – Information
Technology, E-Commerce and Distribution

VIETNAM INDONESIA EUROPE MIDDLE EAST INDIA JAPAN & CORPORATE & NEW ZEALAND
CAMBODIA NORTH AMERICA AUSTRALIA CONSORTIA
MALAYSIA
PHILIPPINES RUSSIA
SOUTH EAST ASIA

REST OF ASIA

Appointment Appointment Priyanka Kapoor GLOBAL Irene Chia Appointment
Pending Pending Regional Director - DESTINATION (GSA) Group Director Pending
Regional Director – Regional Director – Sales & Marketing c/o Pranav Kapadia Global Sales – Regional Director -
Sales and Marketing Sales and Marketing - in charge of Human c/o Global Destina- Corporate and Sales - New Zealand
– Vietnam, Cambodia, – Indonesia Resources and tions, Neelam Building, Consortia
Malaysia and Philippines Learning Development (Sydney-based)
(Dubai-based) 1st Floor, 1st Lane
Hindu Colony, Dadat
(East), Mumbai, India

26

Matthew Faull

Senior Vice President -
Information Technology,
e-Commerce & Distribution
Executive Director
GROUP INFORMATION
TECHNOLOGY,AppointmentPraveen Anupame Steve Woods
E-COMMERCE & DISTRIBUTIONPending
Group Director - Senior Group
27 Group Director - E-Commerce Director -
E-marketing & Distribution E-Commerce
Business
Development

Imam Gunadi
Darmedi

Regional Cluster
Revenue Manager
– E-Commerce &
Distribution

Fetty Tyaswardani Erwin Kristanto

Senior Group Account Senior Group Web
Manager - E-Commerce Developer

Windi Elisabeth David Francis Yolanda Nasution Ika Nurhayati Maria Armahayu Zevana Suciani Ayu Kartika Sari Sri Wahyuni
Parinusa Haryaningtyas Goup Manager - Group Manager -
P.A. to Senior Vice President Group Account Group Account Junior Group Account
– Information Technology, Group Manager - Hotel Manager - E-Commerce Manager - E-Commerce Group Account Manager - E-commerce Digital Marketing Online Content
E-Commerce and Distribution Technology Solutions Manager - E-Commerce

PROTEL
ASSISTANT

Hamdi Hudaya

Group Officer
- IT Solution

GROUP
TECHNICAL SERVICES &
PROJECTS SUPPORT CLUSTER

HONG KONG:

James Tam Edward J. L. Faull

Executive Director Executive Director
Executive Vice President Vice President – Group Technical Services
(Hong Kong-based) and Projects (Hong Kong-based)

Technical
Services
& Projects
Support
Cluster

THE MIDDLE EAST: CHINA: INDONESIA:


 

Devinder Kumar Sharma David Ding Abiezer T. Tenchavez

Regional Director - Regional Director - Regional Director -
Technical Services - Technical Services - China Technical Services &
The Middle East (Shanghai-based) Projects - Indonesia
(Dubai-based) (Jakarta-based)

Swiss-Belhotel International has cluster support for technical services
locally and globally.

28

MANAGEMENT HUB

CHINA
OPERATIONS & DEVELOPMENT

Trevor Pun Josef Woelfle E
  rnst R. Zimmermann

Secretary to the Corporate Vice President - Operations Senior Vice President
Executive Board, and Developments - China (Hong Kong-based)
Senior Vice President – Senior Group Director -
Finance and Legal Food and Beverage
Chief Financial Officer
(Hong Kong-based)

Suzanne Chan Appointment Pending

Group Financial Regional Executive -
Controller Projects & Development

David Ding Sarah Gan

Regional Director - Office Administration
Technical Services Manager
Address:
Swiss-Belhotel International - Shanghai
China Regional Operations & Development Office
Room 15A 15/F, Huadu Mansion, No.838 ZhangYang Road,
Pudong District Shanghai 200122 ,China                                                            
Tel: (86-21) 3382 9398                                                                
Fax: (86-21) 3382 5053
E-mail: [email protected]

29

MANAGEMENT HUB

MALAYSIA & PHILIPPINES
OPERATIONS & DEVELOPMENT

Emmanuel Guillard

Senior Vice President -
Operations and Development
Indonesia, Malaysia and Vietnam
CEO - Zest Hotels International
(Jakarta-based)

OPERATIONS TECHNICAL FOOD & BEVERAGE FINANCE
& PROJECTS

Gordon Coutts James Tam Josef Woelfle Trevor Pun

Vice President Operations Executive Director Vice President - Secretary to the Corporate
& Projects – Philippines, Executive Vice President Operations and Executive Board,
Indonesia, Malaysia, (Hong Kong-based) Developments - China Senior Vice President –
Central Asia Senior Group Director - Finance and Legal
(Jakarta-based) Food and Beverage Chief Financial Officer
(Shanghai-based) (Hong Kong-based)

Swiss-Belhotel International
Corporate Office
Unit 904, 9/F Capital Centre
151-159 Gloucester Road
Wanchai, Hong Kong
Telephone: (852) 2836 5555
Facsimile: (852) 2893 9555
E-mail: [email protected]
swiss-belhotel.com

30

MANAGEMENT HUB

INDONESIA
OPERATIONS & DEVELOPMENT

JAKARTA-BASED

Trevor Pun Edward J. L. Faull Emmanuel Guillard Josef Woelfle

Secretary to the Corporate Executive Director Senior Vice President Vice President - Operations and
Executive Board, Vice President – Operations and Development Developments China
Senior Vice President – Indonesia, Malaysia and Vietnam Senior Group Director -
Finance and Legal Group Technical Services CEO - Zest Hotels International Food and Beverage
Chief Financial Officer and Projects (Shanghai-based)
(Hong Kong-based) FOOD &
BEVERAGE OPERATIONS (PAGE 48)
FINANCE BUSINESS SALES, MARKETING HUMAN TECHNICAL SERVICES
AUDIT & COMMUNICATION RESOURCES & PROJECTS

Damien Benjamin Appointment Harshanty Danardono Ratu Reny Abiezer T. Raymond
  William L. Chris Gordon Coutts
Geneix Maba Pending Kaloko Soedjarwo Tenchavez Marcel Zuest Vincent MacLean
Regional Director Regional Director Regional Deni Vice President
Regional Regional Regional Director - Regional Director Regional Director Kusnandar Regional Director Area General Operations
Director Director – Sales and - Public Relations Director - Human Projects - Technical – Projects and - Operations Manager - Bali & Projects –
- Finance – Business Resources Services Development Regional Philippines,
Audit Marketing – and Promotion & Projects Director- Indonesia, Malaysia,
Culinary Central Asia
Indonesia Operations (Jakarta-based)

Agnes Reporting based on assignment
Zlotek-Petit
Note:
Group departments have direct Hotel
access to regional departments Management
Advisor -
Address: Housekeeping
Swiss-Belhotel International - Jakarta
Indonesia Regional Operations & Development Office   Dewi
The Blugreen Boutique Office, Tower C-D, 2nd Floor, Jl. Nurbania
Lingkar Luar Barat Kav. 88
Puri Kembangan, Kembangan Utara, Jakarta Barat 11610, Regional
Indonesia Executive
Tel No. (62-21) 2922 7275 Housekeeper
E-mail: [email protected]
Elvriani Axel Ignacio De La Nor Komala
Girsang Bertrand Sierra Benito
PA to Senior Vice
Relieving General Regional Regional President Operations
Manager Executive - Executive - and Development,
Operations Operations Indonesia, Malaysia
and Vietnam
CEO - Zest Hotels
International

31

INDONESIA
OPERATIONS & PROJECTS
(RESPONSIBILITY ALLOCATION)

Emmanuel Guillard

Senior Vice President - Operations and Development

Gordon Coutts Bill Vincent Chris MacLean

Vice President Operations & Projects – Regional Director - Operations Area General Manager - Bali
Philippines, Indonesia, Malaysia, Central Asia General Manager Swiss-Belresort Watu Jimbar
INDONESIA - SUMATERA, CENTRAL JAVA, EAST and Swiss-Belhotel Tuban
INDONESIA - JAKARTA, WEST JAVA JAVA, SULAWESI, MALUKU AND PAPUA REGION
AND KALIMANTAN REGION INDONESIA - BALI/ LOMBOK REGION
Operating Hotels
Operating Hotels Operating Hotels
1. Grand Swiss-Belhotel Medan, North Sumatera
1. Hotel Ciputra Jakarta 2. Swiss-Belinn Medan, North Sumatera 1. Swiss-Belhotel Segara, Nusa Dua, Bali
2. Swiss-Belhotel Mangga Besar Jakarta 3. Swiss-Belhotel Pekanbaru, Riau Island 2. Swiss-Belhotel Rainforest, Kuta, Bali
3. Arion Swiss-Belhotel Kemang, Jakarta 4. Swiss-Belinn SKA Pekanbaru, Riau Island 3. Swiss-Belinn Legian, Bali
4. Swiss-Belresidences Kalibata, Jakarta 5. SKA Convention Centre, Pekanbaru, Riau Island 4. Swiss-Belresort Watu Jimbar, Sanur, Bali
5. Swiss-Belinn Kemayoran, Jakarta 6. Swiss-Belinn Batam 5. Swiss-Belhotel Petitenget, Bali
6. Swiss-Belhotel Airport, Jakarta 7. Swiss-Inn Batam 6. Swiss-Belhotel Tuban, Bali
7. Swiss-Belinn Airport, Jakarta 8. Swiss-Belhotel Harbour Bay, Batam 7. Swiss-Belexpress Kuta, Bali
8. Swiss-Belinn Simatupang, Jakarta 9. Swiss-Belinn Malang, East Java 8. Swiss-Belresort Pecatu, Bali
9. Hotel Ciputra Cibubur 10 .Hotel Ciputra World Surabaya, East Java
10. Swiss-Belinn Karawang, West Java 11. Swiss-Belinn Manyar, Surabaya, East Java Projects
11. Arion Swiss-Belhotel Bandung, West Java 12. Swiss-Belhotel Maleosan Manado, North Sulawesi
12. Swiss-Belhotel Cirebon, West Java 13. Swiss-Belinn Luwuk, Central Sulawesi 1. Swiss-Belresort Tanjung Benoa, Bali
13. Hotel Ciputra Semarang, West Java 14. Swiss-Belhotel Silae Palu, Central Sulawesi 2. Swiss-Belresort Kuta, Legian, Bali
14. Swiss-Belhotel Pondok Indah, Jakarta 15. Swiss-Belhotel Kendari, Southeast Sulawesi 3. Swiss-Belresort Jimbaran, Bali
15. Swiss-Belinn Simatupang, Jakarta 16. Swiss-Belhotel Makassar, South Sulawesi 4. Swiss-Belinn Lombok, NTB
16. Swiss-Belinn Karawang 17. Swiss-Belinn Panakkukang, Makassar, South Sulawesi 5. Swiss-Belhotel Arjuna, Bali
17. Swiss-Belhotel Balikpapan, East Kalimantan 18. Swiss-Belinn Kristal Kupang, NTT 6. Swiss-Belresort Padang Bai
18. Swiss-Belhotel Tarakan, East Kalimantan 19. Swiss-Belhotel Ambon, Maluku
19. Swiss-Belinn Pangkalan Bun, Central Kalimantan 20. Swiss-Belhotel Manokwari, West Papua
20. Swiss-Belhotel Danum, Palangka Raya Central Kalimantan 21. Swiss-Belhotel Papua Jayapura, Papua
21. Swiss-Belhotel Borneo Samarinda, East Kalimantan 22. Swiss-Belhotel Merauke, Papua
22. Swiss-Belhotel Borneo Banjarmasin, South Kalimantan 23. Swiss-Belhotel Sorong, West Papua
23. Swiss-Belinn Balikpapan, East Kalimantan 24. Swiss-Belhotel Jambi, Sumatera
24. Swiss-Belinn Singkawang, West Kalimantan 25. Swiss-Belinn Solo (Saripetojo), Central Java
26. Swiss-Belinn Tunjungan Surabaya, East Java
Projects 27. Swiss-Belboutique Yogyakarta
28. Swiss-Belinn Airport, Surabaya, East Java
1. Swiss-Belhotel Rasuna Epicentrum, Jakarta
2. Swiss-Belhotel Kelapa Gading, Jakarta Projects
3. Swiss-Belhotel Serpong, Tangerang, Banten
4. Swiss-Belinn Modern Cikande, Tangerang, Banten 1. Swiss-Belhotel Pangkalpinang, Bangka
5. Swiss-Belhotel Bogor, West Java 2. Swiss-Belresort Belitung
6. Swiss-Belresort Puncak, Bogor, West Java 3. Swiss-Belhotel Purwokerto, Central Java
7. Swiss-Belinn Depok, West Java 4. Swiss-Belhotel Darmo Surabaya, East Java
8. Swiss-Belinn Bandung, West Java 5. Swiss-Belresort Labuan Bajo, Flores, NTT
9. Swiss-Belinn Bogor
10. Swiss-Belhotel Berau, East Kalimantan

PHILIPPINES/ MALAYSIA/ CAMBODIA

Note: Involvement with projects is only when General Manager is appointed and the operational pre-opening
begins. Projects continue to be managed by the Group and Regional Technical and Project Executives.

Issued: November 2015

32

INDONESIA
REGIONAL SALES

JAKARTA-BASED

Appointment
Pending
Regional Director -
Sales & Marketing -
Indonesia

Vanida Jacobus Christian Helmy Farida Nurul Suwarko
Assistant Regional Director - Sales Assistant Regional Director - Sales Senior Director -
and Marketing - Corporate and Marketing - Corporate Sales and Marketing

Surabaya Bali
Sales Office Sales
Office

Page 53

Appointment Pending Susan Jacobus Billy Tjandra
Regional Director Regional Director Regional Director
- Sales - Eastern - Sales - Govt Mice - Sales - Corporate

Esti Kusuma Joyce Irene Appointment Pending Dodi Aguswandi
Wijayanti Senior Regional Senior Regional Manager Senior Regional Manager
Senior Regional Manager - Sales - - Sales - Corporate - Sales - Leisure
Manager - Sales - Government
Government

Maria Irma Rosita Appointment Nurul Suci Riyanti Rina Yuriana
Manager - Pending Regional Manager - Regional Manager -
Surabaya Sales Regional Manager - Sales - Corporate Sales - Corporate
Office - Leisure Sales - Govenrment

Noerwulan Anggraini
Regional Secretary
- Sales

Enrico Zesca Nur Laila Syamsi Nur Hanifah
Emeraldy Regional Regional
Regional Reservations Coodinator -
Reservations Agent Sales
Agent

33

BALI Appointment
SALES Pending
Regional Director -
Harshanty Kaloko Sales & Marketing - Indonesia
Regional Director - Public
Relations and Promotion Farida Nurul Suwarko
Senior Director -
Sales and Marketing

Edwin Saragih Yunita Hidayatullahiswati
Regional Director Sales - Bali Regional Director - Sales
MICE, Domestic Corporate/Government, Europe, Domestic Leisure, Asia incl.
China, India, Australia, Japan Middle East, ASEAN and the current
key accounts

Teddy Manangka Appointment Pending
Regional Manager - PR & Assistant Director - Sales
Promotions - Bali China, Japan, Korea

I Made Tirta Yasa Pingkan Tarore Andre Zachary Tommy W. Wardhana
Sales Manager Sales Manager Senior Sales Manager Senior Sales Manager
EO/PCO/WO & India MICE, Corporate, Domestic Airlines, Middle East,
Government, BUMN ASEAN

Address: Eka Yudiantini
Swiss-Belhotel International - Bali Sales Coordinator
Bali Sales Office All Admin, HR, Acc
Istana Kuta Galeria / Kuta Central Park
Blok Promenade I No. 28, Jl. Patih Jelantik, 34
Kuta Bali – 80361, Indonesia
E-mail: [email protected]

INDONESIA
TECHNICAL SERVICES,
PROJECTS & DEVELOPMENT

JAKARTA-BASED

James Tam Emmanuel Guillard

Executive Director Senior Vice President
Executive Vice President Operations and Development
Indonesia, Malaysia and Vietnam
(Hong Kong-based) CEO - Zest Hotels International

Edward J. L. Faull

Executive Director
Vice President –
Group Technical Services and Projects

REGIONAL OPERATIONS REGIONAL PROJECTS &
DEVELOPMENT

Abiezer T. Ratu Reny Raymond Deni
Tenchavez Marcel Kusnandar
Regional Director - Zuest
Regional Director Projects Regional
- Technical Services Regional Director-Culinary
& Projects Page 36 Director – O
  perations
Projects and
Page 37 Development

SUMATRA / KALIMANTAN / EAST JAVA / BALI / SULAWESI / PAPUA /
JAKARTA / CENTRAL JAVA LOMBOK / MALUKU
WEST JAVA
NUSA TENGGARA

Philipus Tonny
Aris Tianto

Assistant Regional
Director – Technical
Services

Shirley Mahdiar Suroso
Anthony Soesman
Regional Chief
Regional Asst Regional Engineer
Manager Manager
- Project - Project

Robert Greijmans

Regional Manager –
Projects and Operations

HOTEL ENGINEERS PROJECT ENGINEERS

35

MANAGEMENT HUB

INDONESIA
TECHNICAL SERVICES,
PROJECTS & DEVELOPMENT

JAKARTA-BASED

Edward J. L. Faull

Executive Director
Vice President –
Group Technical Services and Projects

Ratu Reny REGIONAL PROJECTS &
DEVELOPEMENT
Regional Director -
Projects

SUMATERA / JAKARTA / KALIMANTAN / EAST JAVA / BALI / SULAWESI / PAPUA / MALUKU
WEST JAVA / RIAU ISLAND CENTRAL JAVA LOMBOK /

NUSA TENGGARA

Shirley Mahdiar PROJECTS
Anthony Soesman
East Java
Regional Asst Regional Manager Swiss-Belhotel Darmo Surabaya
Manager - Project - Project
Bali
PROJECTS PROJECTS Swiss-Belresort Jimbaran
Swiss-Belresort Tanjung Benoa
Sumatra Kalimantan Swiss-Belresort Kuta, Legian
Swiss-Belhotel Pekanbaru Grand Swiss-Belhotel Pontianak Swiss-Belresort Arjuna
Swiss-Belhotel Berau Zest Hotel Kuta Square
Jakarta
Swiss-Belhotel Kelapa Gading Central Java Lombok
Swiss-Belhotel Rasuna Epicentrum Swiss-Belhotel Purwokerto Swiss-Belinn Lombok

West Java Nusa Tenggara
Swiss-Belinn Bandung Swiss-Belresort Labuan Bajo, Flores
Swiss-Belinn Depok
Swiss-Belhotel Bogor
Swiss-Belhotel Serpong, Tangerang
Swiss-Belresort Puncak
Swiss-Belinn Modern Cikande

Bangka Island
Swiss-Belresort Belitung
Swiss-Belhotel Pangkal Pinang

36

MANAGEMENT HUB

INDONESIA
TECHNICAL SERVICES,
PROJECTS & DEVELOPMENT -
OPERATIONS

JAKARTA-BASED

Edward J. L. Faull

Executive Director
Vice President –
Group Technical Services and Projects

REGIONAL OPERATIONS Abiezer T.
Tenchavez

Regional Director
- Technical Services
& Projects

SUMATERA / JAKARTA / KALIMANTAN / EAST JAVA / BALI / SULAWESI / PAPUA / MALUKU
WEST JAVA / RIAU ISLAND CENTRAL JAVA LOMBOK /
OPERATIONS
NUSA TENGGARA
Sulawesi
OPERATIONS Philipus Tonny Suroso Swiss-Belhotel Maleosan Manado
Aris Tianto Swiss-Belhotel Silae Palu
Sumatra Regional Chief Swiss-Belhotel Kendari
Grand Swiss-Belhotel Medan Assistant Regional Engineer Swiss-Belinn Panakkukang Makassar
Swiss-Belinn Medan Director – Technical Swiss-Belhotel Makassar
Swiss-Belinn SKA Pekanbaru Services OPERATIONS Swiss-Belinn Luwuk
SKA Convention Centre Papua
OPERATIONS East Java Swiss-Belhotel Papua, Jayapura
Jakarta Swiss-Belhotel Yogyakarta Swiss-Belhotel Manokwari
Hotel Ciputra Jakarta Kalimantan Swiss-Belinn Tunjungan Swiss-Belhotel Merauke
Swiss-Belhotel Mangga Besar Swiss-Belhotel Borneo, Banjarmasin Swiss-Belinn Manyar Swiss-Belhotel Sorong
Arion Swiss-Belhotel Kemang Swiss-Belhotel Borneo, Samarinda Swiss-Belinn Malang Maluku
Swiss-Belinn Airport, Jakarta Swiss-Belhotel Tarakan Swiss-Belinn Airport, Surabaya Swiss-Belhotel Ambon
Swiss-Belresidences Kalibata Swiss-Belinn Balikpapan
Swiss-Belinn Kemayoran Swiss-Belinn Pangkalan Bun Bali
Swiss-Belhotel Airport Swiss-Belhotel Balikpapan Swiss-Belhotel Segara
Swiss-Belinn Simatupang Swiss-Belhotel Danum, Swiss-Belhotel Rainforest
Swiss-Belhotel Pondok Indah Palangka Raya Swiss-Belinn Legian
Zest Hotel Bandung Swiss-Belinn Singkawang Swiss-Belresort Watu Jimbar
Zest Hotel Bogor Swiss-Belresort Pecatu
Zest Hotel Jemur Sari, Surabaya Central Java Swiss-Belhotel Petitenget
Zest Hotel Airport, Jakarta Hotel Ciputra Semarang Swiss-Belhotel Tuban
Zest Hotel Yogyakarta Swiss-Belinn Saripetojo, Solo Swiss-Belexpress Kuta
Zest Hotel Legian
West Java
Swiss-Belinn Karawang Nusa Tenggara
Hotel Ciputra Cibubur Swiss-Belinn Kristal, Kupang
Arion Swiss-Belhotel Bandung
Swiss-Belhotel Cirebon

Riau Island
Swiss-Belinn Batam
Swiss-Inn Batam
Swiss-Belhotel Harbour Bay
Swiss-Belhotel Lagoi Bay
Zest Hotel Harbour Bay Batam

37

INDONESIA Trevor Pun
ACCOUNTING, FINANCE
& BUSINESS AUDIT Secretary to the Corporate Executive Board,
Senior Vice President – Finance and Legal
JAKARTA-BASED Chief Financial Officer
(Hong Kong-based)
Emmanuel Guillard

Senior Vice President
Operations and Development
Indonesia, Malaysia and Vietnam
CEO - Zest Hotels International

Benjamin Maba Damien Geneix

Regional Director Regional Director -
Business Audit Finance

Yoga Avidia Abdul Rahman Kiki Lesmana Nurhayati Chow
Sudarma
Regional Financial Regional Financial Regional Financial Controller
Regional Manager - Controller Controller (Projects) (Administration)
Business Audit (Operations)
(Jakarta-based)

Bobby Kurniawan Jones

Regional Business Regional Senior
Auditor Accountant

Maria Sutini Marshelly Mega
Oktavia
Regional Supervisor -
Regional Accountant Account Receiveable

Jeffry Adi Ghalindra Adha Yuni Kaswati Clara Yulia Rachman
Banyumantri Cahyaningtyas
Regional Accounts Regional General Regional Accounts
Regional Purchasing Payable Cashier Regional Accounts Receivable
Receivable

38

INDONESIA
HUMAN RESOURCES

JAKARTA-BASED

Emmanuel Guillard

Senior Vice President
Operations and Development
Indonesia, Malaysia and Vietnam
CEO - Zest Hotels International

Gloria Llamas

Senior Group Director -
Human Resources and
Learning Development

Danardono
Soedjarwo

Regional Director -
Human Resources

Joke Wullur Fitria Wulandari

Regional Manager Regional Manager - Human
- Human Resources Resources and Administration

Theresia Dyah
Sagita

Secretary to Regional
Director - Human
Resources

39

MANAGEMENT HUB

VIETNAM
OPERATIONS & DEVELOPMENT

Emmanuel Guillard

Senior Vice President -
Operations and Development
Indonesia, Malaysia and Vietnam
CEO - Zest Hotels International
(Jakarta-based)

OPERATIONS & TECHNICAL FOOD & BEVERAGE FINANCE
PROJECTS

Edward J. L. Faull James Tam Josef Woelfle Trevor Pun

Executive Director Executive Director Vice President - Secretary to the Corporate
Vice President – Group Executive Vice President Operations and Executive Board,
Technical Services and (Hong Kong-based) Development - China Senior Vice President –
Projects Senior Group Director - Finance and Legal
(Also in-charge of Food and Beverage Chief Financial Officer
Operations and (Shanghai-based) (Hong Kong-based)
Development - Vietnam
Hong Kong-based)

Trong Khoa Dinh Address:
Regional Director – Swiss-Belhotel International - Hanoi
Operations and Development – Vietnam Regional Operations & Development Office
Vietnam & Malaysia Suite 205, 2nd Floor., National Cinema Centre No. 87,
(Hanoi-based) Lang Ha Street, Ba Dinh District, Hanoi, Vietnam
Tel: (84 4) 3 735177, Fax : (84 4) 3 7345178
E-mail: [email protected]

Daniel Nguyen
Business Development and
Admin Coordinator

40

Trevor Pun MANAGEMENT HUBLaurent Voivenel

Secretary to the Corporate THE MIDDLE EASTSenior Vice President -
Executive Board, OPERATIONS & DEVELOPMENTOperations and Development
Senior Vice President – - The Middle East, India and
Finance and Legal DUBAI-BASEDAfrica
Chief Financial Officer
(Hong Kong-based)41

Finance Operations Technical Sales, Marketing & Group Support
(Bahrain) Services Human Resources


  Sales Marketing & IT & Technical Human Resources Food &
Communication E-Commerce Services & Learning Beverage

Development

Feras Aridi Herve Peyre Devinder Priyanka Kapoor Page 26, Page 25 Page 27 Page 28 Page 24 Page 29
Kumar Sharma 33, 34
Regional Director - Area General Manager Regional Director -
Finance - Bahrain Regional Director - Sales and Marketing
Technical Services - in charge of Human
Resources and Learning
Development

Pamela Lago

Administrative Assistant

Address:
Swiss-Belhotel International - Dubai
Middle East Regional Operations & Development Office
30th floor Burlington Tower, Business Bay,
P.O. Box 181723, United Arab Emirates
Tel: +971 (0) 4 4036750
Fax: +971 (0) 4 3218683
E-mail: [email protected]

Gavin M. Faull MANAGEMENT HUB

Executive Director AUSTRALIA & NEW ZEALAND
Chairman & President OPERATIONS & DEVELOPMENT

MANAGEMENT HUBOliver R. Faull

42 Executive Director
Vice President -
Australia and New Zealand
Assistant Chief Financial Officer

Operations Group Support

Grant Gaskin Information Technical

Murray Boyte Area General Manager New Marketing & Technology & Services & Human Resources & Food &
Zealand and Australia/
Business Director General Manager - Swiss- Sales Communication e-Commerce Projects Learning Development Beverage
(Brisbane Based) Belresort Coronet Peak,
Queenstown, New Zealand
Australia
New Zealand

Page 26, Page 25 Page 27 Page 28 Page 24 Page 29
33, 34

Sydney Brisbane Auckland Queenstown AUSTRALIA REGIONAL OFFICE
Australia Operations & Development Office
Sandra Bellamy Pankaj Dhingra Oytun Cevik Fauzan Mulla Appointment 5 York Street Sydney NSW
Pending Australia 2000
General Manager - General Manager General Manager Hotel Manager - T: (61-2) 9210 5000
The York by Swiss- - Swiss-Belhotel - Swiss-Belsuites Swiss-Belsuites Hotel Manager - F: (61-2) 9290 1487
Belhotel, Sydney, Brisbane, Australia Victoria Park, Pounamu, Swiss-Belresort E: [email protected]
Australia Auckland, New Queenstown, Coronet Peak,
Zealand New Zealand Queenstown, NEW ZEALAND REGIONAL OFFICE
New Zealand New Zealand Operations & Development Office
14 Combes Road, P.O. Box 28376
Sam Perrera Pradeepa Remuera, Auckland, New Zealand
Gunawardhana cpa Tel: (649) 5246 380 Fax: (649) 5246 023
Regional Financial Email: [email protected]
Accountant - Regional Financial
New Zealand Accountant

Angelic Winata

Office Administrator

MANAGEMENT HUB

EUROPE
OPERATIONS & DEVELOPMENT

John Lagos

Vice President
- Operations and Development - Europe

TECHNICAL PROJECTS FOOD & BEVERAGE FINANCE GROUP SUPPORT

SALES MARKETING & IT & HUMAN OPERATIONS
COMMUNICATION E-COMMERCE RESOURCES
& LEARNING
DEVELOPMENT

James Tam Edward J. L. Josef Woelfle Trevor Pun
Faull
Executive Director Vice President - Secretary to the Corporate
Executive Vice Executive Director Operations and Executive Board,
President Vice President – Development - China Senior Vice President –
(Hong Kong-based) Group Technical Senior Group Director - Finance and Legal
Services and Food and Beverage Chief Financial Officer
Projects (Shanghai-based) (Hong Kong-based)
(Hong Kong-based)

Page 26, 33, Page 25 Page 27 Page 24
34

Swiss-Belhotel International - Athens
Europe Operations & Development Office
Swiss-Belhotel International 8th Floor.
Office No 9 Aiolou & 1 Lycourgou Street 105 51
Athens, Greece
Email: [email protected]

43

ZEST HOTELS INTERNATIONALEmmanuel Guillard

44 CEO - Zest Hotels International
(Jakarta-based)

Sales Operations Group Support
& Projects

Finance Marketing & IT & Technical Human Resources Food &
Communication E-Commerce Services & Learning Beverage
& Projects
Development

Trevor Pun Linie Cortez- Matthew Faull Edward J. L. Gloria Llamas Josef Woelfle
Palacio Faull
Senior Vice President / Senior Vice President - Senior Group Director - Vice President -
Chief Financial Officer Senior Vice President - Information Vice President - Human Resources and Operations and
Secretary to the Marketing and Technology, Technical Services & Learning Development Development China /
Corporate Executive Communication e-Commerce & Projects (Jakarta-based) Group Director - Food
Board (Jakarta-based) Distribution Executive Director and Beverage
Denny Jatnika (Hong Kong-based) Executive Director (Jakarta and Hong (Shanghai-based)
(Jakarta based) Kong-based)
Regional Director -
Operations & Projects
- Zest Hotels
(Jakarta-based)

Natassya Huka

Regional Manager - Sales
(Jakarta-based)

SWISS-BELHOTEL INTERNATIONAL

HIERARCHY

The hierarchy is the level identification and structure defining the seniority and responsibility
levels of the executives throughout Swiss-Belhotel International group.
The title structure is:
a. Position title (e.g. Vice President, Group Director, Regional Manager)
b. Function (e.g. Marketing and Communication, Operations, HR & Learning Development)
c. Geographical Identification (e.g. China, Indonesia, Australia)
Board of Directors - Executive Director
Level 1. President
Level 2. Executive Vice President
Level 3. Senior Vice President
Level 4. Vice President
Level 5. Senior Group Director
Level 6. Group Director
Level 7. Regional Director, Area General Manager
Level 8. General Manager/Hotel Manager
Level 9. Manager/Regional Manager/Group Manager
Level 10. Executive/Regional Executive/Group Executive

45

SWISS-BELHOTEL INTERNATIONAL

New Zealand - Head Office
14 Combes Road, P.O. Box 28376
Remuera, Auckland 1541, New Zealand
Tel: (649) 5246 380
Fax: (649) 5246 023
E-mail: [email protected]

Hong Kong - Corporate Office
Unit 904, 9/F Capital Centre,
151 - 159 Gloucester Road,
Wanchai, Hong Kong
Tel: (852) 2836 5555
Fax: (852) 2893 9555
E-mail: [email protected]

46