GM Conference 2018 Agenda page 290118

swiss-belhotel.com zesthotel.com

2 018 G L O BAL G ENER A L M A N A GE R S ’ C O N FE R E N C E

30 years of Passion and Professionalism™

2-6 May 2018
Hotel Ciputra Jakarta

#SBIgmcon2018

CONFERENCE CHAIRMAN
Gavin M. Faull

CONFERENCE COORDINATOR
Linie Cortez-Palacio

Punctuality is critical for a successful conference. Do not be late as the sessions are
very tight time wise. Financial penalties apply!
Presenters must be fully prepared. Powerpoint presentations are expected.
This is an interactive conference, please bring your laptop/tablet, There will be
awards for participation.

CONFERENCE CONCEPT:
• Time for celebration
• Time for learning
• Time for branding
• Time for teamwork
• Time for Passion & Professionalism™

CONFERENCE GOALS:
• Communicate with each other
• Develop friendship and team culture
• Develop management relationships
• Understanding the difference between
• ACCOUNTABILITY and RESPONSIBILITY
• Understand and exemplify Passion & Professionalism™

HOUSEKEEPING
• Check programme carefully
• Check Dress Codes carefully
• Red Night – Theme of the night

YOUR COMMITMENT
OUR COMMITMENT

CORPORATE SOCIAL RESPONSIBILITY STORY
Swiss-Belhotel International takes Corporate Social Responsibility seriously and
incorporates this element into its business philosophy.
Individual hotels are involved in sustainable activities in the community in which they
operate and become involved through their staff members and their families as well
as through the local community. This is critical cultural and community recognition.
It is the senior management, supported by Swiss-Belhotel International, that
determines the extent and the socially responsible activities. This can be support of
local charities to engaging in supporting the underprivileged people and families in
the community. This can also involve medical and charitable support.

2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 1

SALA BAI - OUR CORPORATE SOCIAL RESPONSIBILITY CHOICE
As a Group, Swiss-Belhotel International supports a special hotel school in
Siem Reap, Cambodia specifically developed to educate and create careers for
underprivileged and socially challenged Cambodians. This charity hotel school has
been supported by Swiss-Belhotel International for many years and is also personally
supported by our
Chairman and President.

Graduates from this hotel school enter the hospitality business in Cambodia with a
guaranteed employment opportunity which they would never have otherwise been
able to achieve.

Swiss-Belhotel International supports the school through a special initiative where
our corporate mascot the St Bernard Dog (Bernie) is sold to guests as a soft toy
souvenir and a portion of the sale price is donated to Sala Bai Hotel School.

This is an ongoing and sustainable charity and giving back by Swiss-Belhotel
International to the hotel industry and to a central asian nation which has had a very
sad and challenging history.

Corporate Social Responsibility is critical to a sustainable future for the world and
Swiss-Belhotel International is determined to be part of this and make a positive
contribution.

2 | 2018 GENERAL MANAGERS’ CONFERENCE AGENDA

SALA BAI HOTEL SCHOOL – OUR CONFERENCE CHARITY;
OUR GROUP CHARITY
Sala Bai Hotel School is a free hotel school based in Siem Reap, Cambodia.
With a focus on women, 100 of the most impoverished young Cambodians are
accepted into an 11-month training program each year. Sala Bai has been personally
supported by Gavin M. Faull through his connections with Blue Mountains Hotel
School.

SALA BAI - DONATION

You Will be Fined!
During our conference, there will be fine sessions;
where fines will be donated to Sala Bai Hotel School,
Siem Reap, Cambodia.

SBI will match the total “fines” collected during the
conference as a donation to Sala Bai.

Anytime during the conference any person can call a
“point of order” and “impose a fine” but the person
calling the point of order must also contribute

These fine sessions will be conducted by the Fine Master, Chris MacLean.

Conference Donation Goal – US $ 4,000

2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 3

DAY 1 / WEDNESDAY
2 MAY 2018

Theme : Celebrating Passion & Professionalism™

Dress Code : C asual Attire - Hotel T-Shirt / SBI Shirt

Black, Red or Zest for Group/Regional Executives

Venue : Hotel Ciputra Jakarta (Dian 1, 6th floor)

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7:00 – 8:00 pm Pre Dinner Cocktails

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8:00 pm Welcome Dinner

Theme: Wonderful Indonesia

Hosts – Gavin M. Faull & James K. C. Tam

Chairman & President/Executive Vice President

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9:00 pm “Who’s New?”

“Hello to the new faces in the Group

and introducing all team members”

1. G avin M. Faull - Vice Presidents
James K. C. Tam - Philippines GM
Edward Faull - Vietnam Executives and GMs
Emmanuel Guillard - Indonesia Executives

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2. C hris MacLean - Bali GMs
Gordon Coutts - Jakarta/West Java GMs
Sylvain Croise - Kalimantan GMs
Bill Vincent - Rest of Indonesia GMs

3. E mmanuel Guillard - Zest Hotel GMs
Oliver R. Faull - Australia & New Zealand GMs
Laurent Voivenel - Middle East Executives and GMs
Matthew D. Faull - E-Commerce Team & Fabian Bartnick
Gavin M. Faull - Secretariats

Please note:
There will be team activities during the conference.
You will be handed envelope designating your team

membership.
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2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 5

DAY 2 / THURSDAY
3 MAY 2018

Theme : The Future

Dress code : Red conference shirt (will be provided)

Dark Trousers – No jeans

Venue : Hotel Ciputra Jakarta (Dian 2, 6th floor)

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07.00 - 08.30 am Breakfast

Venue: The Gallery, 2nd Floor

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08:35 – 8:50 am 1.0. Conference Opening and President’s Presentation

The Priceless Stone

Gavin M. Faull, Chairman and President

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8:50 – 9:10 am 2.0 Branding: Swiss-Belsuites

Gavin M. Faull, Chairman and President

Grant Gaskin, Area General Manager -

Australia and New Zealand

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9:10 – 9:40 am 3.0 Do you know your brand?

Fabian Bartnick, Vice President -

Asia Pacific and International Business - LodgIQ

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9:40 – 10:10 am 4.0 What we have done and where we are going?

Gavin M. Faull, Chairman and President

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10:10 - 10:20 am Q&A - Ask your questions

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10:25 – 10:40 am Coffee & Communication Break

Venue : Dian Foyer, 6th floor

Theme: Homemade pies and pastries with local coffee flavor

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10:45 - 10:50 am Gavin M. Faull to introduce our invited speaker: Craig Rispin

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10:50 – 12:20 pm 5.0. Know first. Be first. Profit first.
Invited speaker:
Craig Rispin, Business Futurist and Innovation Expert
Over 20 years experience working where the future has been

created – with some of the most innovative companies in the
world in the IT, consumer electronics, internet and broadcasting
industries.

He is an award-winning speaker and has addressed audiences
as large as 16,000 people on 5 continents and has consulted
with CEOs of leading companies worldwide.

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12:20 - 12:30 pm Q&A - Ask your questions
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12:30 – 1:30 pm Lunch
Venue: The Gallery Restaurant, 2nd floor
Theme: Western Cuisine
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1:30 – 3:00 pm 5.1 Workshop Craig Rispin
How to think like a futurist
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3:00 – 3:15 pm Coffee & Communication Break
Venue : Dian Foyer
Theme: Homemade Ice Cream and Sorbet
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3:15 – 5:20 pm 5.2 Continuation – Workshop Craig Rispin
Critical Cyber Security for Hospitality
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5:20 - 5:30 pm Q&A - Ask your questions
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5:30 – 5:40 pm Conference Closing
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2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 7

6:15 - 6:20 pm #BUShop Introduction

Linie Cortez-Palacio

Senior Vice President – Marketing and Communication

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6:20 pm Disruptive Thinking - Worksheet Provided

Everyone will leave Hotel Ciputra Jakarta by bus.

There will be a “#BUShop” on each bus which will be headed by

an assigned leader. Halfway through the dinner, each leader will

present their output during the “#BUShop”

Your idea will be judged and award made

Judges:

Matthew D. Faull,

Senior Vice President - Information Technology, E-Commerce

and Distribution

Executive Director

Emmanuel Guillard

Senior Vice President - Operations and Development -

Indonesia, Malaysia and Vietnam

CEO Zest Hotels Internationals

John Lagos

Vice President - Operations and Development - Europe

Laurent Voivenel

Senior Vice President - Operations and Development -

The Middle East, India and Africa

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7:00 pm Progressive Dinner and Branding Experience:

Cocktails - Swiss-Belinn Airport Jakarta

Appetizer - Zest Hotel Airport Jakarta

Dinner - Swiss-Belhotel Airport Jakarta

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DAY 3 / FRIDAY
4 MAY 2018

Theme : Passion and Professionalism™

Dress code : S uit / Corporate Attire

Gentlemen: Black suit, white shirt, red tie

Ladies: Black suit, red shirt

Venue : Hotel Ciputra Jakarta (Dian 2, 6th floor)

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07:00 – 08:25 am Breakfast - Mind Exercise

Swiss-SuperSuite set-up and selling.

“How do you sell them online?”

Each group will present their ideas.

Grant Gaskin, Area Manager Australia and New Zealand

Chris Maclean, Area Manager Bali

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08:30 – 08:50 am Group Photo Session (Formal Attire)

Venue: 6th floor hall, near access to the mall

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08:55 – 09:00 am Conference Opening

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09:00 – 9:25 am 1.0 ZEST- Where To?

Emmanuel Guillard, CEO Zest Hotel International

Laurent Voivenel, Vice President Operation & Development -

The Middle East, India, and Africa

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9:30 – 10:15 am 2.0. A new initiative on revenue management:

A system for tomorrow

Matthew Faull and Invited speaker:

Fabian Bartnick, Vice President -

Asia Pacific and International Business - LodgIQ

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10:20 – 10:35 am Coffee & Communication Break

Venue : Dian Foyer

Theme: Western Savories with Fresh Juice

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2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 9

10:40 – 11:25 am 3.0. MY STORY: How did we exceed our budget?
3 General Managers (15 minutes each) will give a presentation

on how they exceeded budget in their hotel.
Sandra Bellamy, General Manager The York by Swiss-Belhotel
Grant Gaskin, Area Manager - Australia and New Zealand
Jeffry Febrianto, General Manager Swiss-Belinn Tunjungan

Surabaya
Moderator:
Edward Faull, Vice President - Technical Services & Projects

Executive Director
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11:30 - 11:40 am Q&A - Ask your questions
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11:40 – 1:30 pm Friday prayer and lunch
Venue :
Theme: Healthy Friday
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1:30 – 1:40 pm 4.0 MY STORY: Why do I work in the hotel business?
Panel Discussion:
Wawan Setiawan, General Manager Swiss-Belhotel Makassar
Chris MacLean, Area General Manager - Bali
Priyanka Kapoor, Regional Director - Sales and Marketing

Middle East
James Tam, Executive Vice President and Executive Director
Moderator:
Laurent Voivenel
Senior Vice President - Operations and Development - The

Middle East, India and Africa
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1:40 - 2:00 pm Q&A - Ask your questions
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10 | 2018 GENERAL MANAGERS’ CONFERENCE AGENDA

2:05 – 2:35 pm The Explosion

New Zealand: Oliver R. Faull, Vice President - Business

Development, Chief Financial Officer, Executive Director

Vietnam Explosion: Edward Faull, Vice President - Technical

Services & Projects

Middle East Explosion: Laurent Voivenel, Senior Vice President

- Operations and Development - The Middle East, India and Africa

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2:40 - 2:50 pm Q&A - Ask your questions

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2:50 - 3: 20 pm 6.0 How to cost control?

Trevor Pun, Senior Vice President / Chief Financial Officer

Benjamin Maba, Regional Director Business Audit

Oliver Faull, Vice President - Business Development

Chief Financial Officer, Executive Director

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3:20 - 3:30 pm Q&A - Ask your questions

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3:35 - 3:50 pm Coffee & Communication Break

Venue : Dian Foyer

Theme: Chocolate Addiction

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3:50 – 4:20 pm 7.0 ReviewPro - Does it work?

Case Study - Hotel Experience

Michael Chin, Regional VP - Review Pro Asia Pacific

Linie Cortez-Palacio, Senior Vice President Marketing and

Communication

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4:20 - 4:25 Q&A - Ask your questions

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2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 11

5:30 pm Pre-Dinner

Mentors’ Interview

3 Invited Hoteliers and Owners

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6.30 pm Dinner

SBI Birthday Celebration

“Celebrating Success: Past, Present, Future

30 Years of Passion and Professionalism™”

Venue : Dian 1
Theme: Melayu Culinary Journey
Dresscode:
Anniversary Special Shirt (will be provided)
Dark Trousers, No Jeans

*To present the Host Hotel award to HCJ

*To invite the Jakarta Group/Regional team

*Special Guests from Ciputra Group - Partners of SBI:
1. Ir. Ciputra and Ibu Dian
2. Bapak Harun Hajadi and wife
3. Ibu Nanik Santoso
4. Bapak Artadinata Djangkar
5. Bapak Candra
6. Bapak Cakra
7. Bapak Budiarsa and wife
8. Bapak Sutoto
9. Bapak Iskandiar
10. Bapak Tulus
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12 | 2018 GENERAL MANAGERS’ CONFERENCE AGENDA

DAY 4 / SATURDAY
5 MAY 2018

Theme : Learning & Changing - If You Learn, You Must Change

Dress code : W hite conference shirt (will be provided)

Dark Trousers – No jeans

Venue : Hotel Ciputra Jakarta (Dian 2, 6th floor)

Note : Please bring your own laptop for the sessions

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07:00 – 08:30 am Breakfast

Venue: The Gallery

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08:35 – 08:55 am Group Photo Session

Venue: 6th floor near access to mall

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09:00 – 09:20 am 1.0 Introduction to HOTS: The Hotel Simulation

RP Technology are the world leaders in business simulation

technology and have been working with hotel and hospitality

industry for over 20 years.

The industry leading simulation program (HOTS) puts users into

the position of managing hotels in a virtual environment that

mirrors the real world. This allows facilitator to create scenarios

and exercises to meet key learning and development criteria.

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09:20 – 10:30 am Break-out session

Name your hotel, present your hotel.

The group leader needs to speak in each session

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10:35 – 10:55 am Coffee & Communication Break

Venue : Dian Foyer

Theme: Assortment of traditional dim sum

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2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 13

11:00 – 12:00 pm 1.1 HOTS: Session 1
All participants will be in the same room; each group will have a

flipchart
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12:00 – 1:00 pm Lunch
Venue : Dian Foyer
Theme: Marunda Seafood Market
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1:05 - 2:05 pm 1.1.1 HOTS: Results of round 1 and inputs for round .
Both the winning and losing team will present
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2:05 – 3:05 pm 1.2 HOTS: Session 2
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3:05 – 3:25 pm Coffee & Communication Break
Venue : Dian Foyer
Theme: Healthy Coffee Break
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3:30 – 4:30 pm 1.2.1 HOTS: Results of round 2
Both the winning and losing team will present
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4:30 – 4:40 pm Q&A - Ask your questions
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14 | 2018 GENERAL MANAGERS’ CONFERENCE AGENDA

4:40 - 4:45 pm Conference Closing

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7:00 pm Cocktails

Venue: Dian Foyer

The Red Night
2016 – 2017 SBI Red Awards

Theme: Celebrating Success
30 Years of Passion and Professionalism™

Venue : Dian Ballroom, 6th floor

Dress code: Formal suit
Gentlemen: Tuxedo or formal dark suit and tie
Ladies: Long evening dress, dressy suit or formal cocktail-length

dress
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2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 15

DAY 5 / SUNDAY
6 MAY 2018

Dress code: Smart Casual
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8:00 - 10:00 am - Breakfast
Venue: The Gallery, 2nd floor
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10:00 - 3:00 pm - VP’s and Executive’s Meeting
Conference Reflection
Chaired by Gavin M. Faull, Chairman and President

Attendees:
James K. C. Tam
Matthew D. Faull
Oliver Faull
Edward Faull
Emmanuel Guillard
Trevor Pun
Ernst Zimmermann
Josef Woelfle
Laurent Voivenel
John Lagos
Grant Gaskin
Gordon Coutts
Gloria Llamas
Linie Cortez-Palacio

Departure for those who are not attending meeting

16 | 2018 GENERAL MANAGERS’ CONFERENCE AGENDA

ATTENDEES

HONG KONG – CORPORATE OFFICE
1. Mr. Gavin M. Faull, Chairman & President, Email: [email protected]
2. Mr. James K. C. Tam, Executive Vice President, Email: [email protected]
3. Mr. Trevor Pun, Senior Vice President - Finance and Legal /

Chief Financial Officer
Email: [email protected]
4. Mr. Ernst R. Zimmermann, Senior Vice President
Email: [email protected]

GROUP MARKETING & COMMUNICATION
5. Ms. Linie Cortez-Palacio, Senior Vice President - Marketing & Communication

Email: [email protected]

GROUP INFORMATION TECHNOLOGY, E-COMMERCE & DISTRIBUTION
6. Mr. Matthew D. Faull, Senior Vice President – Information Technology

E-Commerce & Distribution, Email: [email protected]

GROUP HUMAN RESOURCES & LEARNING DEVELOPMENT
7. Ms. Gloria C. Llamas, Senior Group Director -

Human Resources & Learning Development
Email: [email protected]

GROUP PROJECT & TECHNICAL SERVICES
8. Mr. Edward J. L. Faull, Vice President – Group Technical Services & Projects

Email: [email protected]

GROUP GLOBAL SALES
9. Ms. Irene Chia, Group Director – Global Sales and Corporate Consortia

Email: [email protected]

2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 17

INDONESIA OPERATIONS & DEVELOPMENT
10. Mr. Emmanuel Guillard, Senior Vice President - Operations and Development,

Indonesia, Malaysia and Vietnam / CEO - Zest Hotels International Limited,
Email: [email protected]
11. Mr. Gordon Coutts, Vice President Operations & Projects – Philippines,
Indonesia, Malaysia, Central Asia, Email: [email protected]

ZEST HOTELS INTERNATIONAL
12. Mr. Denny Jatnika, Regional Director – Operations & Projects – Zest Hotels,

Email: [email protected]

CHINA OPERATIONS & DEVELOPMENT
13. Mr. Josef Woelfle, Vice President - Operations & Development - China /

Senior Group Director - Food & Beverage
Email: [email protected]

THE MIDDLE EAST OPERATIONS & DEVELOPMENT
14. Mr. Laurent Voivenel, Senior Vice President – Operations & Development

The Middle East, India and Africa, Email: [email protected]

EUROPE OPERATIONS & DEVELOPMENT
15. Mr. John Lagos, Vice President - Operations & Development – Europe

Email: [email protected]

NEW ZEALAND HEAD OFFICE
16. Mr. Oliver R. Faull, Vice President – Australia & New Zealand & Assistant Chief

Financial Officer, Email: [email protected]

18 | 2018 GENERAL MANAGERS’ CONFERENCE AGENDA

GENERAL MANAGERS
INDONESIA
Bali
17. Mr. Chris MacLean – Swiss-Belresort Watu Jimbar
and Area General Manager - Bali, Email: [email protected]
18. Mr. Teezar Mirza - Swiss-Belhotel Rainforest Kuta, Bali
Email: [email protected]
19. Ms. Yati Artini - Swiss-Belinn Legian, Bali, Email: [email protected]
20. Mr. I Wayan Muka - Swiss-Belhotel Petitenget, Bali
Email: [email protected]
21. Mr. Guntoro Purnomo - Swiss-Belresort Pecatu, Bali
Email: [email protected]
22. Mr. I Made Sabda - Swiss-Belexpress Kuta, Bali
Email: [email protected]
23. Ms. I Dewa Ayu Diah Suryandari – Zest Hotel Legian, Bali
Email: [email protected]
24. Mr. Hendrik Rumapea – Swiss-Belhotel Segara
Email: [email protected]

Nusa Tenggara
25. Mr. Ivan Prawoto - Swiss-Belinn Kristal Kupang

Email: [email protected]

Java
26. Mr. Michael G. Perdikaris - Hotel Ciputra Jakarta

Email: [email protected]
27. Mr. Anton Rezie - Swiss-Belhotel Mangga Besar, Jakarta

Email: [email protected]
28. Mr. Ida Bagus Ardana - Hotel Ciputra Semarang

Email: [email protected]
29. Mr. Yan Handiana – Swiss-Belhotel Cirebon, Email: [email protected]

2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 19

30. Mr. Erwin James Roni – Swiss-Belinn Manyar, Surabaya
Email: [email protected]

31. Mr. Gunawan T. D. Putra – Swiss-Belinn Malang
Email: [email protected]

32. Mr. Rico Ardi Setiawan – Swiss-Belinn Airport, Jakarta
Email: [email protected]

33. Mr. Agung A. Wibowo – Hotel Ciputra Cibubur, Email: [email protected]
34. Mr. Deddy Sasmita – Swiss-Belhotel Airport / Zest Hotel Airport, Jakarta

Email: [email protected] / [email protected]
35. Ms. Nurhayati Basir - Swiss-Belhotel Rasuna Epicentrum, Jakarta

Email: [email protected]
36. Ms. Christiane Wasfy – Hotel Ciputra World Surabaya

Email: [email protected]
37. Mr. Supentri – Swiss-Belinn Kemayoran, Jakarta

Email: [email protected]
38. Ms. Wita Junifah – Swiss-Belresidences Kalibata, Jakarta

Email: [email protected]
39. Appointment Pending – Swiss-Belhotel Kelapa Gading

Email: [email protected]
40. Mr. Teddy Patrick – Swiss-Belinn Karawang, Email: [email protected]
41. Mr. Jeffry Febrianto – Swiss-Belinn Tunjungan Surabaya

Email: [email protected]
42. Mr. Faisal Tranggono – Swiss-Belinn Saripetojo Solo

Email: [email protected]
43. Ms. Erny Kusmastuti – Swiss-Belboutique Yogyakarta

Email: [email protected]
44. Mr. Dedik Abdillah – Swiss-Belhotel Pondok Indah, Jakarta

Email: [email protected]
45. Mr. Dendi Basuworo - Zest Hotel Bogor, Email: [email protected]
46. Ms. Vera Purnamasari – Zest Hotel Bandung, Email: [email protected]
47. Ms. Dwi Lies Anggraini - Arion Swiss-Belhotel Bandung, West Java

Email: [email protected]

20 | 2018 GENERAL MANAGERS’ CONFERENCE AGENDA

48. Mr. Andrityo Hartoyo - Zest Hotel Yogyakarta, Email: [email protected]
49. Appointment pending - Arion Swiss-Belhotel Kemang

Email: [email protected]
50. Mr. Nanang Sumardjono – Swiss-Belinn Simatupang

Email: [email protected]
51. Mr. Adit H. Rahardja – Swiss-Belhotel Darmo Surabaya

Email: [email protected]
52. Ms. Nungrudin Sukmawati – Swiss-Belinn Airport, Surabaya

Email: [email protected]
53. Ms. Vidajanti Frans – Zest Hotel Jemursari, Surabaya

Email: [email protected]
54. Mr. Dicky Rizeki Pratama - Swiss-Belhotel Serpong, Tangerang

Email: [email protected]
55. Mr. Abu Bakar Al Qindi - Swiss-Belinn Modern Cikande

Email: [email protected]

Kalimantan
56. Mr. Sylvain Croise - Swiss-Belhotel Borneo, Samarinda

Email: [email protected]
57. Mr. Fajar Triamboro – Swiss-Belinn Balikpapan

Email: [email protected]
58. Appointment pending – Swiss-Belhotel Balikpapan

Email: [email protected]
59. Mr. Ali Alimin – Swiss-Belinn Pangkalan Bun, Email: [email protected]
60. Appointment Pending – Swiss-Belhotel Danum, Palangka Raya

Email: [email protected]
61. Mr. Rio Haryono - Swiss-Belhotel Borneo, Banjarmasin

Email: [email protected]
62. Mr. M. Jufri Sakka - Swiss-Belinn Singkawang, West Kalimantan

Email: [email protected]
63. Mr. Ireng Maulana - Swiss-Belhotel Tarakan, Email: [email protected]

2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 21

Riau Island
64. Mr. Iwan Kurniawan - Swiss-Belinn Batam, Swiss-Inn Batam,

Swiss-Belhotel Harbour Bay, Email: [email protected]
65. Ms. Yenni Krisnawati Marpaung - Zest Hotel Harbour Bay Batam

Email: [email protected]

Sumatera
66. Mr. Duco Everen de Vries - Grand Swiss-Belhotel Medan

Email: [email protected]
67. Mr. Andreas Lalenoh – Swiss-Belinn/Swiss-Belhotel SKA Pekanbaru

Email: [email protected]
68. Mr. Tjatur Ariefianto – Swiss-Belinn Medan, Email: [email protected]
69. Mr. Ivan Bakara – Swiss-Belhotel Jambi, Email: [email protected]
70. Mr. Fauzi Firdaus - Swiss-Belhotel Lampung, Email: [email protected]
71. Appointment Pending – Swiss-Belhotel Pangkalpinang

Email: [email protected]

Sulawesi
72. Mr. Elwas Soewarno - Swiss-Belhotel Maleosan Manado

Email: [email protected]
73. Mr. Danny Haryanto - Swiss-Belhotel Silae Palu

Email: [email protected]
74. Mr. Erwin Triyuswanto – Swiss-Belinn Panakkukang Makassar

Email: [email protected]
75. Mr. Firman Hidayat - Swiss-Belhotel Kendari

Email: [email protected]
76. Mr. Wawan Setiawan - Swiss-Belhotel Makassar

Email: [email protected]
77. Mr. Ferdiansyah Ade Sukarno – Swiss-Belinn Luwuk

Email: [email protected]

22 | 2018 GENERAL MANAGERS’ CONFERENCE AGENDA

Maluku
78. Mr. Munadir Syah - Swiss-Belhotel Ambon, Email: [email protected]

Papua
79. Mr. Adri Syawal - Swiss-Belhotel Manokwari, Email: [email protected]
80. Mr. Johannes W. Makatita - Swiss-Belhotel Papua, Jayapura

Email: [email protected]
81. Mr. Yacob Nainggolan– Swiss-Belhotel Merauke

Email: [email protected]
82. Appointment Pending – Swiss-Belhotel Sorong

Email: [email protected]

PHILIPPINES
83. Mr. Garry Garcia – Valero Grand Suites by Swiss-Belhotel

Email: [email protected]

VIETNAM
84. Appointment Pending – Swiss-Belresort Tuyen Lam Da Lat

Email: [email protected]
85. Mr. Fritz Schenkel – Swiss-Belresort Nha Trang

Email: [email protected]

NEW ZEALAND
86. Mr. Grant Gaskin – Swiss-Belresort Coronet Peak and Area General Manager

Australia & New Zealand, Email: [email protected]
87. Mr. Oytun Cevik – Swiss-Belsuites Victoria Park

Email: [email protected]
88. Mr. Fauzan Mulla – Swiss-Belsuites Pounamu Queenstown

Email: [email protected]

2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 23

AUSTRALIA
89. Ms. Sandra Bellamy – The York by Swiss-Belhotel

Email: [email protected]
90. Mr. Pankaj Dhingra – Swiss-Belhotel Brisbane

Email: [email protected]

CHINA
91. Appointment Pending - Swiss-Belhotel Hefei

Email: [email protected]
92. Ms. Connie Hua - Swiss-Belhotel Liyuan, Wuxi

Email: [email protected]

THE MIDDLE EAST:
93. Mr. Hervé Peyré - Swiss-Belhotel Seef, Bahrain

Email: [email protected]
94. Mr. Mohamed Ali Hassanien - Swiss-Belhotel Sharjah

Email: [email protected]
95. Appointment Pending – Swiss-Belhotel Doha Qatar

Email: [email protected]
96. Johannes Albertus Plas - Grand Swiss-Belresort Bahrain
97. Bartlomiej Mart - Swiss-Belresidences Juffair Manama

Email: [email protected]

BULGARIA
98. Appointment Pending – Swiss-Belhotel Dimyat Varna

Email: [email protected]

24 | 2018 GENERAL MANAGERS’ CONFERENCE AGENDA

INVITED OBSERVERS
99. Mr. Bill Vincent, Regional Director - Operations

Email: [email protected]
100. Mr. Raymond Zuest, Regional Director – Projects & Operations

Email: [email protected]
101. Mr. Praveen Anupame, Group Director – E-Commerce & Distribution

Email: [email protected]
102. Mr. Steve Woods, Group Director – E-Commerce Business Development

Email: [email protected]
103. Ms. Priyanka Kapoor, Regional Director – Sales and Marketing –

The Middle East, Email: [email protected]
104. Mr Damien Geneix, Regional Director – Finance

Email: [email protected]
105. Mr. Benjamin Maba, Regional Director – Business Audit - Indonesia

Email: [email protected]
106. Mr. Trong Khoa Dinh, Regional Manager - Projects and Development - Vietnam

Email: [email protected]
107. Mr. Matthias Schulz, Regional Director - Sales - New Zealand

Email: [email protected]
108. Mr. Abiezer Tenchavez, Regional Director - Technical Services & Projects -

Indonesia, Email: [email protected]

SPECIAL GUESTS
109. Mr. Murray Boyte, Business Director - Swiss-Belhotel International
110. Mr. Matthew Stephens, President E-Hotelier

Email: [email protected]

2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 25

SPEAKERS
111. Mr. Peter Russell, - HOTS, Email: [email protected]
112. HOTS
113. HOTS
114. Mr. Craig Rispin
115. Mr. Craig Rispin
116. Mr. Fabian Bartnick, Vice President -

Asia Pacific and International Business - LodgIQ
117. Mr. Michael Chin, Regional VP, Asia Pacific Review Pro

Email: [email protected]

SECRETARIAT
118. Ms. Brayna T. Tolledo, Group Manager - Communication and Loyalty

Programme, Email: [email protected]
119. Ms. Harshanty Kaloko, Regional Director of PR & Promotion

Email: [email protected]
120. Ms. Doris Chui, Personal Assistant to Chairman and President

Email: [email protected]
121. Ms. Cindy Margareth, Personal Assistant to Senior Vice President Marketing

and Communication, Email: [email protected]

APOLOGIES
1. Ms. Agnes Zlotek-Petit, Email: [email protected]
2. Mr. Michael Flynn, Email: [email protected], [email protected]
3. Mr. Max Player, Director & Owner Q Station, Australia

Email: [email protected]
4. Ms. Suzanne Stanton, Executive Director Limited Legal Counsel -

Swiss-Belhotel International Australia Pty.,
Email: [email protected]
5. Mr. Fritz Gubler, Senior Vice President / Advisor to the President
Email: [email protected]

26 | 2018 GENERAL MANAGERS’ CONFERENCE AGENDA

ATTENDANCE COST

A. TOTAL CONFERENCE FEE, ACCOMMODATION AND FOOD AND
BEVERAGE
FEE: US$2,000 PER PERSON
The conference charge covers:
1) Conference and incidental expenses, including conference materials and invited
speakers
2) Accommodation, and Food and Beverage

Accommodation nights (1st, 2nd, 3rd, 4th)
Breakfast each day
Morning and Afternoon Teas
Lunches
Dinners and Beverages
All service charges and taxes

Room will be available after 2 pm. No early check-in.

Airport transfer is not included, if you want the hotel to arrange for airport
transfer, please advise. Please note the the cost of one way using Blue Bird
Taxi (airport taxi) is about IDR 250,000.

B. PAYMENT ARRANGEMENTS:
Conference Fee - Swiss-Belhotel International has invoiced each operation for the
Conference Fee.

Personal expenses such as telephone calls, mini-bar charges, laundry and other
incidental costs will be paid by each attendee on checkout.

C. CONFIRMATION:

2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 27

Please confirm your attendance by completing this online form -
https://goo.gl/forms/TlJP5M13y5VtJqZf2, and email to Ms. Cindy Margareth,
Swiss-Belhotel International, (email: [email protected]) your arrival
details and special needs.
ALL GENERAL MANAGERS MUST ATTEND.
D. EXTENSION OF STAY:
A special extension rate of IDR 800,000 (US$ 60) per day including service charge,
tax and breakfast for two is being offered to those who may wish to extend their
stay. Please advise Mr. Michael Perdikaris, General Manager (Email: gmhcj@swiss-
belhotel.com) as soon as possible as the hotel is very heavily booked during this
period.
E. BEVERAGE AT THE CONFERENCE
Special Note: During the course of the conference, dinners fruit juice, sodas and
beer will be served on a complimentary basis. If your preference is for Wines or Spirit
these will need to be paid personally.

28 | 2018 GENERAL MANAGERS’ CONFERENCE AGENDA

VISA POLICY
OF INDONESIA

VISA EXEMPTION

Persons holding passports issued by the following 169 jurisdictions can visit
Indonesia without a visa for 30 days. The permitted activities include tourism,
family and social visits, art and cultural activities, official government duties, giving
speeches, attending seminars or international exhibitions, conducting meetings with
head office or representative office in Indonesia, or transit through Indonesia.

2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 29

Visitors utilizing the visa-free facility are not allowed to extend their stay, convert
to other types of visas, or engage in activities not listed above (such as visits for
business or journalism purposes). The visa-free facility does not apply to holders of
emergency or temporary passports.
Passport holders from all visa exempt countries can enter Indonesia through one of
the 124 designated border crossings, including 29 airports, 88 seaports and 7 land
border checkpoints.

VISA ON ARRIVAL
Nationals of 68 countries may apply for a Visa on Arrival for a length of stay of 30
days at designated entry points by paying US$35. Such visa may be extended once
for another 30 days.

APPROVAL REQUIRING NATIONS
Nationals who want to get multiple entry visa or want to have visa extendable up to
5 times or Nationals who are not eligible for visa free entry or visa on arrival need to
apply for a visa at an Indonesian embassy or consulate.

Nationals from 9 following countries require an
approval from Immigration Office in Indonesia
before travelling for Business, Tourist and Social
Visits purposes (this policy is called Indonesian
Calling Visa):

30 | 2018 GENERAL MANAGERS’ CONFERENCE AGENDA

NON-ORDINARY PASSPORTS
Holders of non-ordinary passports issued by the following countries are allowed to
visit Indonesia without a visa:

D — diplomatic passports O — official passports S — service passports
Sp — special passports

Visa-free agreement for diplomatic and service passports were signed with Ukraine
and Norway but not ratified yet.

APEC BUSINESS TRAVEL CARD
Holders of passports issued by the following
countries who possess an APEC Business Travel
Card (ABTC) containing the “IDN” code on the
reverse that it is valid for travel to Indonesia can
enter visa-free for business trips for up to 60 days.
ABTCs are issued to nationals of:

2018 GENERAL MANAGERS’ CONFERENCE AGENDA | 31