Lee Health Leadership Development Booklet

A Guide to Developing
Leadership Effectiveness

Name: ______________________________

The true outcome of
LEARNING is performance.

Dear Lee Health Leader:
There’s no doubt that Lee Health has a team of strong leaders. The effectiveness of
our leaders has been magnified by our health system’s response to the COVID-19
pandemic and can be seen in the resilience of our caring and compassionate teams
and our collective commitment to growth and continuous improvement. Fiscal year
2021 was exhausting and challenging, but I hope you feel an incredible sense of pride
for all we accomplished together.
While we can’t say the pandemic is completely behind us, we can look forward to
new opportunities to sustain our high performance and build on our success. We
have exciting opportunities to:

• Discover new solutions to our community’s health challenges;
• Scout new paths for change and innovation;
• Strengthen our culture;
• Replenish our knowledge, skills and wisdom; and
• Prepare ourselves and our teams for the leadership roles needed in the

future.
All of these opportunities are grounded in learning and development and are vital to
leading us closer to our desired destination – our vision, which is to inspire hope and
be a national leader for the advancement of health and healing.

WE NEED YOUR CONTINUED STRONG LEADERSHIP TO GET US THERE,
SO HERE IS MY CALL TO ACTION:
• I challenge you to explore and address your own learning needs. Ask

yourself what you must learn right now, why learning is important for your
performance and how it will impact Lee Health.
• Open this leadership development guide and study the opportunities
available to you. Take the self-assessment and plan your personal actions.
Align those actions with team and organizational priorities.
• Enjoy the learning process as you enhance your knowledge, skills and
abilities, and grow and develop into a stronger leader.
Thank you for your exceptional leadership, your willingness to continue to learn and
grow, and your commitment to our continued success.

Yours in Health,

Larry Antonucci, M.D., MBA
President & CEO, Lee Health

2 | Lee Health

Table of Contents

Lee Health Strategy Overview............................2

Leadership Competencies - FY 2022..............3

Leadership Effectiveness Self-Assessment.......4

Leadership Development Courses....................6

Leaders as Teachers................................................15

Self-Paced Leadership

DMAP OUR ROADMAP OUR ROADMAP Development E-Learnings...................................16

OUR ROADMAP

egy OveSrtvriaetwegy OvervieSwtrategy OveSrtvriaetwegCyomOmvoenrvLeieadwership Challenges and
iscal Yeafor r2F0i2s2cal Year 2f0o2r2Fiscal Yeaforr2F0i2sc2RaelcoYmemaren2d0ed2C2ourses........................................17
How to Enroll in Courses on [email protected]

RIGHT CULTURE RIGHT CULTURE RIGHT CARREIGHT CULTURRIEGHT CARREIGYHoTuCrULRLTIeGUaHRTdE TeIrMsREhI&GipHPTLDACCAeERvEelRoIGpHmT TeInMRtEIG&PHPlaTLnACCA...ER..E..R..I.G..H..T..C19ORSIGTHT TIME & PLR

COURSES LINK TO OUR STRATEGIC PILLARSErxoacuerpptaeetntaiigeomnantgma-eflodeEcmauxnbspdeeerdsrsei.eerxvntpihcceDreeroei-eudlingvrcihevEerexonacuerpptaeetntaiigeomnantgma-eflodeEcmauxnbspdeePeprdrsrsrooei.eevrmPxvindpeiocceerteersesi-oeadannfrneci-v,CeoetinphenDdtrnioimetvueliiagdvrlheeuEqradxoulaicuaHzerpleiepttaedyeatntaicligoetomahnfaPrnptgelrmira-ofeoftelovdeomP.Eicmdeaouxenbrstpsedeeseordaasrsnfnei.eee-r,xCovntiphnpiecceDrdteneorieimi-tvueldeiignavdrrlhceieuEvqeradexoualncuiaHzerpleieptaetdeyatntaiiclgeootmanahfnrtgelma-iefflteodeoE.DcmPauxeanbspltdieevPeipardeesrrsnrornei.oedevrtuxmPvninspdCiecoecieeqaretaerseursmi-eoedeaanlnflrenyNeci-vs,eCocaseionpvnecndtinagivimrtvaeeeian.dtrilieuoeqadnnultiaHzleietDdPyaeaclotlatihPfvpiraeerlrniorfnotdevmtuoP.idnsCeoeierqtaasesurmoaeeanfllneeyN-s,CocasinpIoevmcdtnnieaigipvmtnvraeeersiaodSn.trulvieuitroeqereadnnoultoitaHnzhnlegiegtdyaaoFcfliotifnanohfgrareldinfitaencob.DaiPainleialtclytiRivaiaeeolnrnsfvdutuicalnsaCbItemrisqiaeaelipurmtnaeyersno.lSlueyNdvtrserecasoovtocnhniangegvr

TRATEGIC PRIORITIES STRATEGIC PRIORSITIREASTEGIC PSRTIORARTITEIGESICSPTRRIAOTREIGTIIECSPSRTIROARTIRTEiIgGEhIStCCPSuTRltRuIOrAeRTSIETTGIREICASTPERRGiIgOIhCRtPICTRaIrIEeOSRSITTIRERASigTShETtGRTIiACmTePER&GIIPOClaRPcSIeTRTIRIEOASRTIETRGIiEgICShtPCSRoTIsORt ARTITEIGEISCSPTRRIAOTR

1 1 1 1 1 1 11 11 1 1

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ers feel valued, and LeemHeemalbthers feel valued, and Lee Htheatltdhomesemnobhearsrmfe.el valued, atnhdatLdeeomeHseemnaolbthehrasrmfe.el vapluheyds,icainand aLnede pHtrehoaavlttidhdeorensentowohrapkrhmtyos. ician and ptrhoavtidpeoaretnsieenntotwshoaarnkrdmtoc. ommphuynsiticieiasnbaynlpodawpteireornivntigsdaenr dn
their workplace of choice. is their workplace of choice. is their workplace of choice. is their weonrkhpalnaccee aocfccehsosiacen.d individualeiznehdanccaerea. ccess and individ2ualizeodvecraarlel .nchoasnt coef caacrcee.ss and indiovvide
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reach and impact. reach and impact. reach and impac

KEY ACTIONS KEY ACTIONS KEY ACTIONSKEY ACTIONKSEY ACTIONSKEY ACTIONKSEY ACKTEIYOANCSTIONS KEY AKCETYIOANCSTIONKSEY ACTIONSKEY ACTIONKS

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he best talent. with the best talent. Needs Assessmewnith. the best tNaeleendts. Assessmwenitth. the best taimlepntro. veNceoendvseAnisesnecsesmanednto. utcimompreosveNceoendvseAnisesnecsesmalinednetso.. utcomes improve convelinieesn.ce and

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-of-the-Consumer PrograVmoice-of-the-ConsumecroPnrfoegreranmces to hVeolipceu-soqf-uthicek-lCycoonnsfuemreenrcePsrotgorhVaemolipceu-sofq-uthicek-lCyoanpsruimmaercryoPncroafergerreapnmrcoevsidtoerh. elp usaqpuriicmkalycryoncfaerreenpcroevsidtoemrh. aexlpimuiszequacicckelsysaapnrdimdarirvyeceaxrcemeplalerxonivmciediz.eer.a

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s. efforts. efforts. efforts.

Lee Health FY 2022 | 13

A Guide to Developing Leadership Effectiveness | 1

SLEtErHaEAtLeTHgy Overview

OUR ROOAUDRMRAOPADMAP

StraSttergatyeOgyveOrvieerwview
for fFoirscFaisl cYaelaYre2a0r222022

RIGHTRCIUGLHTTUCRUELTURE RIGHTRCIAGRHET CARE RIGHTRTIIGMHET&TPIMLAEC&EPLACE

ExceptiEoxncaelpEtxiopnearileEnxcpeerience Person-PCeernsotenr-eCdenHteearletdh Health PatientPCaatireenNt aCvairgeatNioanvigation
Provide Psraofev,idinedsivaifdeu, ianldizievdidcuaarliezetod care to Deliver uDneiqlivueerlyuncoiqnuveelnyiecnotnvenient
Deliver aDpelaivtieernat-pfoactuiesnetd-feoxcpueseridenecxeperience promotepraonmooptteimaanl oqputaimlitayloqfulaifleit.y of life.
throughtohuroruegnhgaoguer denagnadgseedrvainced-sderirvveicne-driven and seamanledssecaamrele. ss care.

team metemabmerms.embers. STRATSETGRICATPERGIOICRPITRIEIOSRITIES

STRATSETGRICATPERGIOICRPITRIEIOSRITIES STRATSETGRICATPERGIOICRPITRIEIOSRITIES 11

11 11 StrengthSetnreonugrthheignho-purerhfiogrhm-pinegrforming
physiciapnhaynsdiciparnovaindderpnroevtwidoerknteotwork to
Create aCnreantveiraonmenevnitrownhmeerenttewahmere team Sustain Saucsutlatiunrea ocfusltaufreetyof safety enhanceeanchcaenscseaancdceinsds iavnidduianldizievdidcuaarliez.ed care
memberms efemebl evarslufeede,l avnadlueLde,eaHnedaLltehe Health that doetshantodhoaersmn. o harm.
22
is their wisotrhkepilrawceorokfpclahcoeicoef. choice. 22
InnovateInanpopvraotaecahpepsrtooacahcceesstsoaancdcess and
22 Deliver hDigelhiv-qeruahliigtyh,-eqquuailtitayb, leeq, uitable, integrateindtepgartaietendt cpaarteie–ntexcparaend–ienxgpoaunrding ou
evidence-vbidaesnedcec-abraes.ed care.
StrengthSetnrepnagttiheennt epxaptieernietnecxeperience reach anrdeaicmhpaancdt. impact.
and conasnudmecor nlosyuamlteyr. loyalty.
KEY ACKTEIYOANCSTIONS
KEY ACKTEIYOANCSTIONS KEY ACKTEIYOANCSTIONS
• Expan•d Ethxepacnadpathbeilitciaeps aobfilIintnieosvoaftuIns,novatus
• Devel•opDaenvdeliomppalenmdeimntpalesmtreantet gaystrategy • Engag•e Epnagtiaegnetsp, afatmienilitess, ,facmarieligeisv,ecrasregivers our CliniocuarllyClIinntiecgalrlaytIendteNgeratwteodrkNteotwork to
to strengtothsetnrednigvtehresnityd, ievqeursitityy,aenqduity and and stakaenhdolsdtaekrsehinolkdeeyrsquinalkiteyyaqnudality and deliver sdeealmivelerssecaamrele. ss care.
inclusionin. clusion. safety vesanfueetsy. venues.
• Scale•LeSecHaleeaLltehe’sHFeraolntht ’Ds oForornt Door
• Imple•meImntpaletmeaemntma etemabmermretmebnteironretention • Addre•ssAtdhderseoscsiathl edestoecrimalindaentetsrminants StrategyStoraitnecgryeatoseinvcorleuamsesvaonludmes and
plan to epnlasnurteoceonnstuinreuictyonotfinouuirtycaorfeour care identifieiddeinntoifuierdCoinmomuruCniotymHmeuanltithy Health improveimcopnrvoevneiecnocneveannidenocuetcaonmd eosutcomes
with thewbitehstthtaelebnets.t talent. Needs ANsesesdssmAesnste.ssment. for patiefnotrspbaytiecnotnsnbeyctcinognntheecmtinwg ithem with
a primaraypcraimreapryrocvaidreerp. rovider.
• Desig•n aDnedsiigmnpalenmdeimntpaleumneifnietda unified • Imple•meImntpmleomrebnidtitmyoarnbdidmityoratnadlitmy ortality
Voice-ofV-tohicee-C-oofn-tshuem-Ceor nPsruomgrearmProgram conferenccoensfetroenhceelps utos qheulipckulys quickly
to focustoanfdocfuselaonudrfiumepl roouvreimmepnrot vement identify iadnedntaifdydarensdsaisdsdureess.s issues.
efforts. efforts.

2 | Lee Health

RIGHTRCIOGSHTT COST Leadership
Competencies
Strong SFtirnoanngciFailnRaenscuialtlsResults FY 2022
ImproveImthperoavffeortdhaebaifliftoyrdoaf bcialirtey aonfdcare and
1 Maintains Customer* Focus
ensure oenngsouirnegofningaonincgialfivniaanbciliiatyl .viability. Cultivates customer relationships and ensures
that customer perspective is the driving force
STRATSETGRICATPERGIOICRPITRIEIOSRITIES behind all value-added business activities.
(*Customers = staff, patients, families,
11 providers, co-workers, volunteers, vendors,
visitors, clients and students)
Reduce Rtheeduficneanthceialfibnuarndceianl obnuroduern on our
patientspaantdienctosmamndunciotimesmbuynliotiweserbinyglowering 2 Manages Performance
e. overall coovsetroafll ccaorset. of care. Continuously monitors, measures and develops
the performance of self, individuals and
22 teams aligning performance with Lee Health's
strategic priorities.
DiversifyDaivnedrsgifryowanhdigghro-vwalhuieghse-vrvailcuesservices
ur for our efxopr aonudrienxgpcaonmdimngunciotimesm. unities. 3 Drives Results
Sets and tracks ambitious goals. Focuses on
KEY ACKTEIYOANCSTIONS accomplishing goals.

s, • Devel•opDaenvdeliomppalenmdeimntppleamrtennetrsphaiprtsnerships 4 Maximizes Relationships
with payweirtshapnadyerms palnodyeerms pthloayteforscuthsat focus Actively builds productive relationships.
on loweroinglotwheroinvgertahllecoovsetroafll ccaorset. of care.
5 Pursues Change
• Differ•enDtiaiftferaenndtiagtreowancdagrdroiowvacsacrudliaorv, ascular, Models willingness to take risks and do things
orthopeodricthsoapneddoicnscaonlodgoynsceorlvoigcey service differently.

s lines. lines. 6 Solves Problems
h • Optim•izeOpsutirmgiiczael ssuerrgvicaelssteorvices to Thinks through problems and leverages relevant
information to draw conclusions.
maximizme axcicmeiszseaancdcedsrsivaenedxcderlilveenecxec. ellence.

Lee HealthLeFeYH2e0a2lt2h|F1Y3 2022 | 13

A Guide to Developing Leadership Effectiveness | 3

LEADERSHIP EFFECTIVENESS SELF-ASSESSMENT

This self-assessment is for your own reference. It is intended to help you identify the leadership competencies you
want to prioritize for your own professional development this year. After completing the assessment, consider
what opportunities resonate most for you, given your leadership role; organizational priorities; and what you
can reasonably accomplish. You’ll use your self-assessment results as inputs to create your own Leadership
Development Plan.
A Leadership Development Plan helps you continually improve your effectiveness in ways that positively impact
your Dept./Team goals and advance your career.

INSTRUCTIONS:

Step 1: List

List your Dept./Team goals for reference and focus on them as you work through the self-assessment.










Step 2: Read & Rate

Read each leadership competency description. Rate yourself using the guiding question for each item.

GUIDING QUESTION: 1 - Seldom
How frequently do I demonstrate the leadership behaviors below?
RATING SCALE: 4 - Almost Always 3 - Frequently 2 - Some of the Time

1. Maintains Customer* Focus - 2. Manages Performance - 3. Drives Results -
Cultivates customer relationships Continuously monitors, measures Sets and tracks ambitious
and ensures that customer and develops the performance goals. Focuses on
perspective is the driving force of self, individuals and teams accomplishing goals.
behind all value-added business aligning performance with Lee
activities. Health's strategic priorities. ____ Influence others to achieve
goals
(*Customers = staff, patients, ____ Invest time and energy in
families, providers, co-workers, effectively monitoring staff ____ Persist in accomplishing
volunteers, vendors, visitors, clients and team performance; help objectives despite obstacles
and students) remove barriers to success and setbacks

____ Seek to understand customer ____ Provide accurate and ____ Hold self and others
circumstances, problems, unbiased performance accountable for results
expectations and needs feedback on a timely basis
____ Motivate others to perform at
____ Maintain customer trust by ____ Measure performance against a high level
listening and responding with a consistent standard
empathy to customer issues or ____ Subtotal: Drives Results
ideas ____ Support development;
provide opportunities for
____ Recognize customer service team members to learn new
issues; take action to meet skills and/or take on new
customer needs and concerns responsibilities

____ Share information with the ____ Subtotal: Manages
customer to build their Performance
understanding of issues

____ Subtotal: Maintains Customer
Focus

4 | Lee Health

4. Maximizes Relationships - 5. Pursues Change - 6. Solves Problems -
Actively builds productive Models willingness to take risks Thinks through problems and
relationships. and do things differently. leverages relevant information to
draw conclusions.
____ Proactively build rapport and ____ Recognize a need for change;
new relationships challenge the status quo ____ Identify patterns and trends
in information
____ Convey respect and ____ Show a continuous
consideration; show improvement mindset ____ Draw accurate conclusions
appreciation from information
____ Build support and
____ Find common ground with acceptance for change; ____ Include others in problem
others create environment that resolution when appropriate;
motivates people to adapt to leverage internal and external
____ Keep others informed on changing situations relationships
major issues that may affect
their work ____ Monitor implementation ____ Investigate and understand
of change and make the upstream and
____ Subtotal: Maximizes adjustments as needed downstream impact of
Relationships individual actions and
____ Subtotal: Pursues Change decisions
Step 3: Reflect
____ Subtotal: Solves Problems
Which leadership competencies do
you demonstrate most frequently? Which leadership competencies do How does your action/inaction
you demonstrate less frequently? impact your leadership effectiveness?
Write your thoughts here:

Step 4: Identify Your Leadership Development Priorities

Review your Dept./Team goals from Step 1 and your reflections Record 1-2 developmental priorities below:
from Step 3 to determine 1-2 Priorities for this year.
These developmental priorities should be based on:
• Competencies most important to your job and to

accomplishing your goals
• Your own perceptions of your strengths and limitations
• Your career goals or topics you would like to learn more about

Step 5: Plan

Explore the 'Guide to Developing Leadership Effectiveness,' select the courses/e-learnings that best support your
development and complete your Leadership Development Plan on pg.19.

A Guide to Developing Leadership Effectiveness | 5

UR ROADMAP L E A D E R S H I P D E V E L O P M E N T C O U R S E S

Strategy Overview
o2r Fiscal Year 2022

Hello, Leader!& PLACE RIGHT CURLTIGURHRITEGCHATRTEIMER&IGPHLATCCEOST
RIGHT CARREIGHTRITGIHMTE C&OPSLTACE RIGHT TIME R&IGPLHATCCEOST RIGHT COST

E-LEARNING + VIRTUAL FACILITATOR-LED COURSEscastovchniDargvoreaeeuln.tigviioheeErnnxotacuerpPptaepertntroaioigeovmmPnaindtgeoma-eerftlosedesEocmaaauxnfnnbesp-d,eeCoDeiPrdnpserseaedit.enleitirimxvtvivnaIepeimiancdcrnreeldeeeuprtunqi-adrensdCuolSenuiraqHzvaatcrilevuremieetoedeeytaolnnlhecylNnotegsaghfcasraooFvelcififnifnategnovorg.areednnf.tiaiincoebainnainltiltcyRiaPpeolrrsfvoouicvmaPlaibdterosierltisetsayoana.nfdne-,CoinpedtniimtveIiamdrleeupqnadDrPsuloSieuaaHzvltrletieireevitdaoeeyatonnhrclondtegatuhgfrnsCaoelFeiiffqiaiaftnenouorm.gearedlnlfeyNiancsbcasaiaiovnlcilnitcagyRviraaeeeoln.tsfviiuoeicanlanbttrsielitayn. d Patient CSatreonNgavFiignatnicoinal Results Strong Financial Results
DeliveImr upnroiqvueetlhyecaofnfvoerdnaiebniltity of care and Improve the affordability of care and

anednsseuarme olensgsocianrge.financial viability. ensure ongoing financial viability.

RIORITSITERSATESGCTICRoAPmTREISOGpTRIeCRITAtPIeTERESnISOGcTIRCRiIeTAPITsREE:SIOGAIRCIlTlPIRESIORITSITERSATEGIC PRSIOSTTRRIATATITEESGGICICPPRRIOIORRITITIEIESS STRATEGSTICRAPTREIOGRICITPIERSIORITIES STRATEGIC PRIORITIES

1 111 1 11 11 1
Target Audience: New Leaders at Lee Healthh-peCrrfeoartmeinang enviSrounstmaeinSntatrewcnuhgletturhRereeetndeoouafmcuserahftehigteyhf-ipnearnfcoiraml binugrden Sounsotauirn a cultuRrSeetrdoeufncsgeatfhteheteny foinuarnhcigiahl -bpuerrdfoernmoinngour
dermnemtwboerrks tfoeel valuethdpa,htayndsdoiceLisapenneaotaHinehednaatrlpstmhrao.nvdidceormnemtwunoirtkietsoby lowethriantgdoespnpaohtiyehsnaictrsmiaan. nadncdopmromvuidneitriensebtwy olorkwetoring StrengthReendouucrehtihgehf-ipnearnfociraml binugrden on our Reduce the financial burden on our
dividualiiszethdecirawreo. rkpelnahceanocfecahcocicees.s andoivnedriavlildcuoasltizoefdccaarere. . enhance acocevessraallncdoisntdoivficdaurael.ized care. physiciapnaatinedntpsraonvdidceor mnemtwunoirtkietsoby lowering patients and communities by lowering
enhance access andoivnedriavlildcuoaslitzoedf ccaarree..
2 2 overall cost of care.

Delive2r high-quality, equ2itable, 2 Deliver high-quality, equitable, 22 2

Diversify and grow high-value services
Leading Our Peoples to acSctersesnagnthden paetiveiIndntenneoxcvpea-teebDriaaeivspneecprdesroicfaycraehn.eds gtoroawccheisgsha-vnadlue seervviicdeesnce-bDIanisvneeodrvsaciftayereaa.npdpgroraocwhehsigtho-vaaclcueesssearnvdices Leading Our Organization2 2
integfroarteodurpaetxipenant dcianrge c–oemxpmaunndiitniegs.our
InnovateDaivpeprrsoifaycahneds tgoroawccheisgsha-vnadlue services
e – expandianngdocuornsuimnterglroayteadltyp. aftoiernotucraerexp–aenxdpinagndcionmg mouurnities. integrated patfoiernot ucraerexp–aenxdpinangdcinogmomuurnities. for our expanding communities.
Course rDeaechsacndriimpptaicot. n: Leading Our Peoreapchleandpimropavcti.des Coreuacrhsaend Dimpeasctc. ription: Leading Our Organization
mpact.

IONS KEYesAtsCasTKfeIEOfYnNatAStiCaKLTlIEeOdYeNiASrCHeTKceIEOtaYiNolAStnChT.rIOUeNgsSianrgditnKhEgeY tAehCmeTIOpmNloSayKnKEeaEYeYgAAelCiCmfTTeIOIOeNcNnSyStcolef as pstrrKouEvYcitdAuCerTKseIEO,YaNsnAStCroTaIvOteeNrgSvieiesw, uonfiqLueee cHuelKtaEulYtrhAeC’,sTaIoOnNrdgS awnhizaattional

tie•s DofevInenloopv•aatEnundsg,iamgpe•lepmEaxteipneantntasd•,stfahrDameetevcilegiaelpyosa,pbcailnirtediegsiimvoepfrlsIenmnoe•vnattEpunasgr,tangeersphaiptisent•s•, fEaDxmepivalieneldso,ptchaernecdgaipvmeaprbslielimtieesntofpIanrntnoevrasthuisp,s • Expand• thDeecvaeploapbialintidesimopf lIenmnoevnattpuas,rtnerships • Develop and implement partnerships
a framework, this course will orient new leaders to leaders can expect in the future. Helpful tools andatedtNoesttwreonrgktathonedn sdtiavkeeroshiuotryld,CelqirnsuicitnwaylkiltayehnyIdnpqtaeuygaerlriatstyeaandndNdeemtwpolorkyeatronsdthstaatkfeohcoulsders ionwukriteChylpiqnauicyaeallriltsyyaIanntdedgemraptelodyNerestwthoartkftoocus our ClinicawlliythInptaeygerrasteadndNemtwpolorkyetors that focus
with payers and employers that focus
the “people processes” at Lee Health. Leaders wille. inclusion. safety vendueelisv.er seoanmlloewssecrianrge.the overall csoasftetoyf vceanreu.es. doenlivloewr seerainmglethses coavreer.all cost of care. delivesr ysesoamnteleoswmsecrainrrgee.thseoouverracll ecosst aofrceares. howoncloawsereindg t,heaonvedrallncoestt wof coarrek. ing
learn their unique role in each of these processes, opportunities are provided.ro•ntImDpoloerm•enAt dadtereasm•s tmShceamsleobcLe•ieraelrDedHitefeftenaerltrteimhon’nistniaFatnreotsnatndDogororw• cAardddiorevsasscthuelasr,oc•i•aSl DdcaiefltfeerLemeneitniHatneetasaltnhd’s gFrroowntcDaordoirovascular, • Scale L•eeDHifefaelrtehn’stiFatreonatnDdogorrow cardiovascular, • Differentiate and grow cardiovascular,
volupmlaenstoanednisduernetcifoiendtSiintnruaoituyergoCyfotoomrutrimhncocuaprnreeeiatdysiecHsveoaanllutdhmoenscaonlodgidyesnetrifvieicdein our CSootmratmhteougpnyeitdtyoicHisneacnrltedhasoencvoollougmyesearnvdice Strategy toortinhcorpeeadsiecsvoalnudmoenscaonlodgy service orthopedics and oncology service
improve cloinnevse. nience and outcomes lines.
and resources for successfully executing peoplee anwditohutchoembNesetedtasleAnstism. epssrmoveenctl.ionnevse. nience and outcomNeeseds Assessmenitml.inperso.ve convenience and outcomes
management.e•ctiDngestihgenm•anwIdmitihpmlepmleemnfeotnrmtpoaartub•ineidnifOiittesypdbtaiymndcizomensonuerrtcgatliiicntaygl stherevm•icewIsmittpholement morb•idfoiOtrypptaianmtdiiezmnetossurbtragylicctyoalnsneercvticinegs tthoem with
Course Objectives:for pati•enOtspbtiymcizoennsuercgtiicnagl tsheervmicwesittho • Optimize surgical services to
der.Voice-of-tchoen-CfeornensucamepsertriomPharoeryglmprcaauamxsreimqpuizricoekvaliydcceer.ss and drivceonefxecreelnlecnecset.o healpmpuarsixmiqmauirziycekcalaycrceepssroavniddedr.rive excellence. a primary■mcaa rxeiFmpiurzoelvlaiydcecreu.ssnadndedrrisveteaxcnedllentceh. e LmeaxeimHizeeaaccletshs a'nsd sdrtivreaetxeceglleincce.

to focus ainddenfutiefyl oaunrdimadpdrorevsesmisesnutes. identify and address issues.
efforts. Course Objectives: priorities

■ Understand the Employee Lifecycle ■ Fully understand your leadership role in meeting

■ Be able to mitigaLeteeHearltihsFkY 20d22u| 1r3ing people Lee Health FY 2022 | 13 strategic pLreieoHerailtthiFeYs2022 | 13 Lee Health FY 2022 | 13
management processes
■ Become familiar with the Lee Health leadership
■ Effectively manage employee performance team

■ Utilize Lee Health tools and resources ■ Utilize critical tools and resources for leaders

■ Have situational awareness— know when to seek Course Length: 4 Hrs.
support

Course Length: Multi-Week Program

Employee Life Cycle and
Performance Management Cycle

6 | Lee Health

UR ROADMAP

Strategy Overview
or Fiscal Year 2022

RIGHT CURLTIGUHRTE COST RIGHT CARE RIGHT TIME & PLACE RIGHT COST

Course Objectives:

Addressing Poor PerformanceVIRTUAL FACILITATOR-LED COURSEthDroeuligvheErxoacueIrpmptaeeeptntnaiirgesomoSnuanvttrgemrae-efolotdeonhEcmnegauxgnbspaoFdeefeiifrdnnsorsgei.areedrxnfvniapncicbceaieeairnlii-letcdyRniracieolvesfveuicnalabtrsielitayn. d Patie■nt CLaroewNaevirgaetimonployee turnoveSrtrobnyg FeinnanscuiarliRnegsulttshe
Person-Centered Health Deliver unciquaenlydcoindveantieent’s fit
Provide safe, individualized care to Improve the affordability of care and
promote an optimal quality of life.
and seamless care. ensure ongoing financial viability.
■ Reduce bias in the hiring process

■ Gather relevant data that tells the whole story
about candidates
STRATESGTCICRoAPTmREIOGpIRCeITtPIeREISnOcRiIeTIsE:S ManageSsTRPAeTrEfGoICrmPRaIOnRcITeI,ESDrives Results STRA■TE GPICrePRvIeOnRtITIaEsSking potentialSlyTRiAllTeEgGIaClPqRuIOeRsITtIiEoSns

1

OSUuRstaRiOn Aa DcuMltAurPe of safety
11 OUR ■ ROADMASPtrengthen oEurnh1 higha-pnecrfoermtinhge candidateRedeuxceptheerfiineannc1ciael buardnendonthouer Lee

Target Audience: All LeadersCreate anReendvuircoentmheenfitnwanhceirael tbeuarmden on our
Strategy OverviewStrategy Overviewmemibs ethrspeifaretweielonvrCptakslpueao2olenavdrduce,efrcaroaoonslflmdrcecmmLoh2esouDteinacoiHetefni.eecassacltrcbheey.rlioppwretroiinobgnle: mA ssDeicnlivagetrnhlhaeitgddheo-oqemusm2anlioptiynh,laoearqmyut.ieetabeale,wleiathdecrh’srotnimice
Health brandphysician and provider network to patients and communities by lowering
overall cost of care.
enhance access and individualized care.
2
Course2 Length: 4 Hrs.
for Fiscal Year 202fo2r Fiscal Year 2022and drag down theStrenDgtivheernsipfyataienndtgerxopwerhieignhc-evalue services produevcidteinvcei-tbyaseadncadre. morale of an Diversify and grow high-value services
Innovate approaches to access and

and fcoorneosuunrmetexirprlaoenydawlitnyg.ocormkmgunritoiesu. p. integrated patient care – expanding our for our expanding communities.
reach and impact.

This course builds leaders’ skillRsIGiHnThCaULnTdURliEng chronic RIGHT CURLTIGUHRTE CARE
Becoming an EmotionallyKEYpAeCTKrIEfOoYNrASmCTaIOnNcSe problems. ThKeEyY AleCaTIrOnNShow to document
KEY ACTIONS RIGHT CARREIGHT TIME & PLACE RIGHT TIM
KEY ACTIONS
Patient CSatreo
• Develo•p aDnedveimloppleamndenimt apsletmraetengtypartnerships DeliveImr upnroiqvuee

and present a solid case for needed improvement and Intelligent Leaderto strengtwhietnh dpiavyeerrssitay,nedqeumityplaonyders that focus anednsseuarme

use effective interaction skills to discuss performanceinclusion.on lowering the overall cost of care.
and provide ongoing feedback and support. Leaders E-LEARNING + VIRTUAL FACILITATOR-LED COURSE• Implem•enDtiaffetereanmtiamtemanbdergrreotwenctaiordniovascular,
• Engage patienEtxsc, feapmtiloiensa, lcaErxepgeivreiersnce thDroeuligvheErxo••acuerdSoEpPptcueaxeperatplrntrioaioivlgaeCeovmemPnnalinrLiddtgenoma-eseeirfttceelosedehsaaEocmHaealmaulxnfyennbcespl-aeda,eeICoenlsiprdtnpsertsshaeedit.en’ebcisgrimxtvavnirFelpiriiaacdtcreretiloeeeue.reqni-adsdedutlnoiraNHzDcifleveieeoItedntyaonwnclrotooahfvrreklaifttteuoo.s, Pe•rsDoenv-eCloepntaenrdediPmaHptelieeamnlttehnCtapraertNnaevrsihgiaptsion
• and stakDeheolilvdeerras ipnaktieeyntq-ufoacliutyseadndexperience Provide swaifteh, ipnadyievridsuaaDnliedzleievdmercpaulorneyiqetuorseltyhactonfovceunsient
safety tvhernouuegsh. our engaged and service-driven promoteoannloowpetirminagl tqhuealoitvayenrodaflslleicfaeom.stleosfsccaarree..
Address the social dteeatmermmienmanbtesrs.
• Differentiate and grow cardiovascular,

plan to enosruthreopcoendticinsuaitnydoofnocuorlocgaryeservice

identify the steps to take after the performancewith the bliensetst.alent.
problem discussion and determine if it is necessary to• Design•anOdpitmimpilzeemseunrtgiacaulnsifeirevdices to
identified in our Community Health Strategy to increase volumes and orthopedics and oncology service
Needs Assessment. improve convenience and outcomes lines.
for patients by connecting them with
• Implement morbidity and mortality • Optimize surgical services to
impose formal consequences.Voice-of-tmhaex-Cimoinzseuamcceer sPsroangdradmrive excellence. STRAaTpEriSGmCTIaCRroyAPcmTRaErIeOGppRIeCrIoTtvPIiedEReSnIrO. cRiIeTIsE:SMaximizSeTsRAmRTaEexGimlaIiCzteiPaoRccnSIeOTssRshaIATniTpdIEdsSGr,iIvCeMePxaRceiInlOleRtncaIeTi.InESs
to focus and fuel our improvement conferencesStoTRheAlpTEusGqICuicPkRlyIORITIES STRATEGSTICR
identify and address issues.
Cu1 stom1er Focus StrengthReendouucre
efforts. Course Objectives: 1 11 physiciapnaatinedntpsrao
Create an enviSrounstmaeinnat wcuhleturereteoafmsafety enhance access and
■ Create an environment where team Sustain a culturSetroefnsgatfheetny our high-performing
aEnffdeccLtoeievnHeesallitysh FtYae2dn02dt2 |rm13esasnnpeomroemribspethreseirfrefweolovrrakmlpu2leadac,enaoncfdceLheoeiicnHe.eaalthfirmm, efmaibsierthr,seifreweDloverCTalkilvpauoe2letarrhduchag,eitargoendhsfdo-tecqeLhus2eAoaDneilciotuHeyeh.e,daaesrlqtmichue.irtnaibpclete, i:oAn:llTLoeDaseludivecetrhcrhaistegdhso-qeesusn2fahnpulaiohtnyylhc,lsaeeyicrqmaiaucln.icetaeabsansldLedae,penrdHoo2evianitlddthheivFreiYdnu2er0atsw2li2zoe|r1dk3
to
care.

■ Minimize the impact opfrocSthdrerunaognctdnhtceiioncvnpsiautptmyieee,nrrtalfeonoxypadreltmryi.epnacrenocfietabiliSttyrenagntdhceonnsrpseauoetmivqemiendurteleneoixcrytpeaei-eltbmrsyia.esnbeecdesucairrleed. finergreedmtootiaosnevEaidlmenicnoei-tntbetIaienosglnelroindavgtaceatadeerlerpnae.IapaQtcpciehreno,ata.noccdThareriemhsE–tpioaseQcxatpcs.c,aeknisdsisilnalgtndhouer InnovateDaivpeprrsoifayc
problems on people, integrated patfoiernot uc
uaPEnnrnoddcvoetirudhsreetaacpgnoredonpibsneelgeoqmopufleepwnetchorefa••osttDtiIanmrooectmkpsvlhutfleeersleeeomifonpaoeynrgn.astKiwhtnlmEiedawnnYntimeudgeiAaiptvsmCrlheettsrTmmosIhidaeteOynmdi,oNtpcebaoSqeltuserotoirstraefyaot,treaiemanngdtyniopndrob••veitIDenmoec,psvlutleerslemoionp••engn.atKaEsAhtnaEnneddafdngYdetiamtersdIirabyegAtanniepasvembvyCslketeeaperTttmiKnemsahhlecIuhiEteoeitOleiytnemlmltYisds,Nintyso.ebgtaAtScqrseosio,ucseCtraftilotratnTronedyamisItkteoOeuaceeiuitlnngeyitNneerdtrynusiqmsSoa,undacaieanlalaltneir,tyneiytglrdoseaisvinnneatdtrassthrennetledh••licregEsaAsohanndefdgwdeomwatnrsyegwtaastemivsklyepeltlKnaahheoulEteotenieaelnYhsdsno.adedtAecr••scrsi,CeaywnfihdESolanTrdcuexmIakdasplrehOaieivltaCle.reyieoyNnbelarrLidLsqnmS.e,souicptceecieanhKaaautlHaeeliamrElteneyeyctYltgoraeasIrainlnspvteAniptsheasedeC’mrbcsglstaiTerrFliriatIrescotiOoe.ernssdtNwetoiNSDoslfeiaoIhlntnowltnraaoeovrrlkaeattuodns, d
reach an

■ • KEY AC
■ •
So2trraFtiesgcyalOYveearrv2ie0w22UR ROADMAP Expand• thDeecvaeploapb
CouraseccLoeunngtathb:le4fHorr,si.mpr•oDwVpvloeiatiisnhcnigettg-nohoeaef-nnbttdshehuesirtme-eCtpiaocrlloneensmnwuttei.mnnouetirtrayPkuronofipgfoireuaedrmrcafroe rm• awDpVnloeiatisnhccigette-nohoe•aef-nnbtIcNidshedmoueseeinprtm-eneCfldtteetpapaocismrflhloineeeceeAennsmndesuqntctrsei.metinysennusmusetooistrtioaaomuyrPrnrubhfeeroCnoeinaffdiglotfepoiik.lrtmeuayucdnrmemsactnuoqmadnurwweiitmcoykoollHtyreteriaaodkllittnhiygnaegl our ClinicawlliythInptaey
deliver seoamn leoswsec
Scale L•eeDHifefaelrtehn’

identified in our CSotmramteugnyittyoHinecarltehase volumes and Strategy toortinhcorpeea
improve cloinnevse. nie
on the value of emotions, howNeeds Assessmenitm. prove convenience and outcomes for pati•enOtspbtiymcizo
relationships and how to develop• Implement morbidfoitrypaantdiemntosrbtaylictyonnecting them with a primarymcaarxeimpirz
inctonefellreignceesntocheealppsurksimqialurliycskclaylriekperovsideerl.f-
to focus and fuel our improvement to focus awareness andainddenfutiefyl oaunrdimadpdrorevsesmisesnutes. self-reidgenutiflyaatnidoandd.reLsseisasurens. ers will explore
efforts. efforts. ways to build relational competencies like social

The A.R.T. of BehavioralRIGHT CURLTIGUHRTECARE
RIGHT CARREIGHT TIME & PLACE RaIGwHaTrTeIMnEeR&sIGPsLHaATCnCEdOSsTocial skills. RIGHT COST

IVnIRtTeUArLvFiAeCwILIiTnATgOR-LED COURSEthDroeuligvheErxoacuerpPptaepertntroaioigeovmmPnaindtgeoma-eerftlosedesEocmaaauxnfnnbesp-d,eeCoeirdnpsersedit.eneirimxtvvnepiiacdcreleeeurqi-adedulniraHzcilevieetedyanclotahfrelifteo. PCatioenut rCSsatereonNOgavbFiignjaetniccoitnailvReessu:lts Strong Financial Results
Person-CenteredPaHteieanltthCare Navigation
Provide safe, individuaDliezleivdercaurneiqtuoely convenient ■ Identify the characteristics associated with theDeliveImr upnroiqvueetlhyecaofnfvoerdnaiebniltity of care and
promote an optimal qualitaynodfsleifaem. less care. anednsseuarme olensgsocianrge.financial viability.
Improve the affordability of care and
ensure ongoing financial viability.
competencies of emotionally intelligent people

■ Recognize the value of emotional intelligence in
the workplace
STRATESGCTICRoAPmTREIOGpRIeCITtPIeERSnIOcRiIeTIsE:S ManageSsTRPAeTrEfGoICrmPRaSIOTnRcIATeTI,ESMGICaxPRimIORizITeIEsS STRA■TE GSITIdCReAPTnREItOGifRIyCITPtIERhSIOeRsITkIiElSls requireSdTRfAoTrEGsIeClPf-RaIOsRsIeTIsEsSment, self-
Re1 lation1 ships
11 regulation, and motivation1 1
Create an enviSrounstmaeinnat wcuhleturereteoafmsafety
Sustain a culturSetroefnsgatfheetny our high-performing StrengthReendouucrehtihgehf-ipnearnfociraml binugrden on our
1
members feel valuethda, tanddoeLseneoHheaarltmh. that does npohyhsaicrmian. and provider network to
enhance access and individualized care. Reduce the financial burden on our
Target Audience: All Leadersis their workplace of choice. enhpahnycseicaiacpn■caeats inesdnaIatpdnsnrdaoeondvivndnidedrcestiavoriloilmdfncyuecmoatwsliuittaznohoeirltdfkieecstcsaoakrbsreeyi.kl. lloislwlserinagssopcatiieanttseaodnvdewrcaollmictmohsutnositfoiecsacrbeiy.alolwaewringareness
2 ReDseelivaerrhcighh-qsu2halioty,weqsuitatbhlea, t2
how an 22 2
DeClivoe2ruhirghs-equaDlitye, esqcuirtaibplet, ion:
Strengthen ipnaettiveeindternevxcpei-eebrwiaesnecedercarce.onducts inteervivdeinecwe-bsIansnehodvaactaserea.apprhoauchgesetoiamccepssaacndt ■ Identify behaviors toInnovateDaivpeprrsoifaycahneds tgoroawccheisgsha-vnadlue services Dhiveerlspifyiamndpgrroowvhiegh-pvaeluresseorvnicaesl
and conosunmear lnoyaoltyr. ganization in terms ofintietgsratreed prpeaautciehtnaatnctdairioem–pnaecxatp.asndainng our emotional competencyintegrated patfoiernotucraerexp–aenxdpinangdcinogmomuurnities. for our expanding communities.
reach and impact.
employer of choice, the quality of hires and reducing
KEYuAnCTnKIEOeYNcASeCsTsIOaNrSy turnover ■ Identify behaviors to help improve relational
KEY ACTIONS KEY ACTIONS KEYeAmCTKoIEOtYNioASnCTaIOl cNSompetency KEY ACTIONS

• Develop• aEnndgiamgpelepmateinent tas,sftaramteilgieys, caregivers • Engage patient•s, fEaxmpialineds, tchaerecgaipvearbsilities of Innovatus, Course Length: 1 Hr. (Pre-Work) + 3 Hrs.• Expand• thDeecvaeploapbialintidesimopf lIenmnoevnattpuas,rtnerships • Develop and implement partnerships
to strengtahnedn sdtiavkeershiotyld, eqrsuitnykaenydquality and and stakeholders ionukreCyliqnuicaalliltyy Ianntedgrated Network to our ClinicawlliythInptaeygerrasteadndNemtwpolorkyetors that focus with payers and employers that focus
inclusion. safety venues. safety venues. deliver seamless care.
deliver seoamn leoswsecrainrge.the overall cost of care. on lowering the overall cost of care.

• Implem•enAt dadtereasms tmhemsobceiralredteetnetrimoninants • Address the soc•iaSl dcaelteerLmeeinHanetaslth’s Front Door • Scale L•eeDHifefaelrtehn’stiFatreonatnDdogorrow cardiovascular, • Differentiate and grow cardiovascular,
plan to enisduernetcifoiendtiinnuoituyroCfoomurmcuanreity Health identified in our CSotmramteugnyittyoHinecarltehase volumes and Strategy toortinhcorpeeadsiecsvoalnudmoenscaonlodgy service orthopedics and oncology service
with the bNesetedtasleAnsts. essment. Needs Assessmenitm. prove convenience and outcomes improve cloinnevse. nience and outcomes lines.
for pati•enOtspbtiymcizoennsuercgtiicnagl tsheervmicwesittho
• Design •anIdmipmlepmleemnetnmt oarubnidifiiteydand mortality • Implement morbidfoitrypaantdiemntosrbtaylictyonnecting them with a primarymcaarxeimpirzoevaidcecre.ss and drive excellence. • Optimize surgical services to
Voice-of-tchoen-CfeornensucmesetroPhroeglpraums quickly conferences to healppursimqauriyckclayre provider. maximize access and drive excellence.
to focus ainddenfutiefyl oaunrdimadpdrorevsesmisesnutes. identify and address issues.
efforts.
A Guide to Developing Leadership Effectiveness | 7

Lee Health FY 2022 | 13 Lee Health FY 2022 | 13

UR ROADMAP L E A D E R S H I P D E V E L O P M E N T C O U R S E S

Strategy Overview
o2r Fiscal Year 2022

relationships, as well as common “Trust Breakers” that
RcIGaHnT eTIrMoEdR&IeGPLHoATrCCEqOSuTickly break trustR.IGAHpT CpOlySTing these skills
Building and LeadingRIGHT CURLTIGUHRTECARE to build trusting relationships enables people to take
RIGHT CARREIGHT TIME & PLACE

ES-LuEcAcRNeINsGsf+uVIlRTTUeAaL mFACsILITATOR-LED COURSEthDroeuligvheErxoacuerpPptaepertntroaioigeovmmPnaindtgeoma-eerftlosedesEocmaaauxnfnnbesp-d,eeCoeirdnpsersedit.eneirimxtvvnepiiacdcreleeeurqi-adedulniraHzcilevieetedyanclotahfrelifteo. PratiisekntsCS,atirdeonNeganvFiitgniaftnyicoinaal Rnedsulstsolve probSlteromng sFi,naanncidal Rceosullltas borate to
Person-CenteredPaHteieanltthCare Navigation achieve business results.DeliveImr upnroiqvueetlhyecaofnfvoerdnaiebniltity of care and
Provide safe, individuaDliezleivdercaurneiqtuoely convenient Improve the affordability of care and
promote an optimal qualitaynodfsleifaem. less care.
anednsseuarme olensgsocianrge.financial viability. ensure ongoing financial viability.

Course Objectives:

■ Recognize how trust in the workplace affects
business results
STRATESGCTICRoAPmTREIOGpRIeCITtPIeERSnIOcRiIeTIsE:SMaximizSeTsRARTEeGlaICtiPoRnSIOTsRhIATiTpIEsSG,ICMPaRnIOaRgITeIEsS STRA■TE GSATICRnAPaTRElIyOGzRICIeTPIEyRSIoOuRIrTIrEoSle in builSdTiRnAgTEaGnICdPRsIuOsRtITaIEinSing trust
Pe1 rform1 ance
11 11 1
Create an enviSrounstmaeinnat wcuhleturereteoafmsafety
Sustain a culturSetroefnsgatfheetny our high-performing Strengt■hReen douIucdrehetihgnehtf-ipniefarynfocircamlobinugmrdemn oon onurworkRpedluacectehe bfineanhciaalvbuiordrensotnhouart can

members feel valuethda, tanddoeLseneoHheaarltmh. that does npohyhsaicrmian. and provider network to build, sustain, or break trustphysiciapnaatinedntpsraonvdidceor mnemtwunoirtkietsoby lowering
enhance access and individualized care.
Target Audience: All Leadersis their workplace of choice. enhance access andoivnedriavlildcuoaslitzoedf ccaarree..
2 NoDeolivnerehigihs-qau2anlityi, seqluaitnabdle,, patients and communities by lowering
a2 nd this is overall cost of care.
DeClivoe2ruhirghs-equaDlitye, esqcuirtaibplet, ion:
■ De2 mons2 trate behaviors that sho2w you trust others,
fSotrraFtiesgcyalOYveearrv2ie0w2fSo2trraFtiesgcyalOYveearrv2ie0w22• DtoeSsvtterrleeonnap•ggnatKtdaEhhnEnneceddnognYinamsduptetypgsAtiooapuaveofpeaCtlkmeeifvpeerTumrKoieeapsnahdIitrEttoeteOrccnieylinelneYod,cNntxcthgyrepteaAsaSiuqrssi-evlsr,ustCbkerolyfotiiaeaatnTr.eivyasmnnluIketrlOeaceetidelalenpgyieNyedcydlscqaSa,uriato,cesamar.lncimrtuepyodgelaiemvemneodriarnosmmrdgnbaei•atgnurtnaEseesonnihdgizdnOanasiaUgtptleaesiRetknovsp.eiiKRioahddssrBOEtoei.nelinYAdetuvncSaeDeteAsir•isi-Mnuslld,mCbsdtfiEoAIaeansTcneuuxsgmPinIpukeprcnrnOoaeidaaClvcoyietNgnetllaceisdsqncitadsSr,eauirtacctseerpahKcaeaal.ealeprali.rsEltotieypcyyicaYsseghraIm,naoinm.pvaAntatdeeanedcWcCrbidghassefniTrerlfiiaemtIspgihtiiOe–ectspoesdeNaeitocxaeNneStotpfc.ehcsaIndntgenOwsenstdeoUoseeirnvrnaRaktagnnthtntRduootOsuedi,raArDl•iMntEoAIenuxgPnprroaaCvtnlaeCidntd•eiDotcrp■hKaeawDiavepualEeletif yptcoicvrYehrhrsareInoacrUnsipplofaAtoaetyaaonesuecpcCsybdraglhaemiaaTenrKeerwlLirianemdxtIsstEtiOdpee–eitmpgaieYoasndoiNnaermnnolodcxaANtSldnuwptpfcgee.iClcnaaIesnmnthengTtrwmnishsdpgaihIoocsecOilhnoivorncga:-pkagmayNvtntteatidpuomsStor4vilasusuoi,u,roeerttnahnHnsinateepniterrr,ssvsfdseohi.bkcic.poeuiursslspleislpld•etDaoDwiavtieeifrhtonvrfhsreoedidplofoyasuapycramteamnKeoerndxsEdparngaaYainrimfnoogndAidwpdpeiteClnemhagTemedipgIicennOlhnoono-mycNvteatnpmSerlrausueurettnthnssisoateeitterrsvsfitohi.ncricpeuugsssst you
inclusion. safety venues. safety venues. deliver seamless care. deliver seoamn leoswsecrainrge.the overall cost of care. on lowering the overall cost of care.
In this course, learners will learn methods for team• Implem•enAt dadtereasms tmhemsobceiralredteetnetrimoninants
• Address the soc•iaRSlIdcGaeHlteeTrLmeCeinUHaLneTtasUlthR’sEFront Door • RSIcGaHleTL•eCeUDHRiLfeTfIaeGUlrteHhRn’TsEtiFaCtreoAnaRtnEDdogorrow cardiovascular, • DRiffIeGreHnTtiaCteAaRRnEdIGgHroTwTcIaMrdEio&vasPcLuAlaCr, E RIGHT TIM

plan to enisduernetcifoiendtiinnuoituyroCfoomurmcuanreity Health Patient CSatreo
DeliveImr upnroiqvuee
building and team leadership. Learners will alsowith the bNesetedtasleAnsts.essment.
anednsseuarme
acquire knowledge on strategies for avoiding and Coaching: Move People Forward• Design •anIdmipmlepmleemnetnmt oarubnidifiiteydand mortality
mitigating team dysfunction and conflict. Finally,Voice-of-tchoen-CfeornensucmesetroPhroeglpraums quickly
to focus ainddenfutiefyl oaunrdimadpdrorevsesmisesnutes.
learners will learn how successfully leading a team is VIRTUAL FACILITATOR-LED COURSEefforts.
identified in our CSotmramteugnyittyoHinecarltehase volumes and Strategy toortinhcorpeeadsiecsvoalnudmoenscaonlodgy service orthopedics and oncology service

• NciIdmoeenpenfldteeismrfeytAehnaDsnrcnsoeteeduslmsigvastoheomdErrdxobhearcueinedeaifrlptmspoi.pttaespreyputntriapiisrsigeaommosannaquvntatdgiueema-ereifsymnlccode.tkEoccmoslanuxayrnbbvtrspaedyeeeelrndipcsrstiyeiore.eeornnxvnvcnpiicecdeeeecreai-trend.inndrgcivoeetuhntecmotmhwDreoiestuhligvheErxoacueafirpmoPptaeppreprtntrroapioirigeomvmoamPnaivntdatgeioe•ma-ereerftynlcosedesmOltEooiccmansaanpuxaanfennbbevrtsxp-seid,yeeeiCom.emirndnppcsersiiizediorte.zeneoierinenmxtvvnvcenpsiaiiacdecuderecleeeurcrecaqgi-adtreend.iiulcnsnidraHzsagcilevloieeatedtsuynahnetdcleroctavmhofdricmelriwiefvteeseio.sttheoxcellenPpcreroo.vmPideo•ertseslmOoianapanfenetx-si,iCom.minpeiizdtznieiemtvesiaadurcleurcqgadDePiulcsieaaHzsalletilievaitdaseeynaenrndclrodtavtuhfdrinsCcelreiiiefqavateseuorm.eteeollexyNcscaseovlcleniagnvraeceen.ti.ioennt

integral in the modern marketplace.

Course Objectives: activSiTtRieAsTEiGnIvCoPRlvIOeRdITiInESthe stagSeTsRATESGCTICRoAPmTREIOGpRIeCITtPIeERSnIOcRiIeTIsE:SLeMe HaeanlthaFYg20e2S2sT| 1RP3 AeTrEfGoICrmPRaSIOnTRcIATeTI,ESDGLeIerCHievPaRlethIsOFYRR2I0Te22IEs| S1u3 lts STRATEGSTICR
■ Sequence common
11

Sustain a culturSetroefnsgatfheetny our high-performing
of team development 1 Target Audience: All Leaders1 1 StrengthReendouucre

Create an environment where team Create an enviSrounstmaeinnat wcuhleturereteoafmsafety

■ Recognize appropriatemeamicbs etthriseoifrenwelosvrakflpuoleadrc,eaaonfsdcsLheeoeicmHe.ebaltlhing a Course Description:members feel valuethda, tanddoeLseneoHheaarltmh. The need to coach can happen atthat does npohyhsaicrmian. and provider network to physiciapnaatinedntpsrao
is their workplace of choice. enhance access and individualized care. enhance access and
team 2 Dealivne2ryhigthi-mqu2aelit.y,Ienqutitahbele,se momDeelivnerthsig,hw-quo2aliutyl, deqnuit'atbliet, b2 e great to

■ Identify the sthtreaitretgeiaems ssuStcrecnagentdhscesonfnpusautlmietenretleoaxypmaeltryi.elneceaders usSterenagntdhceonnhapsaunaetmivevdiendretelnehoxcyapeea-eltblrgypia.esnoiecnde-cgtaoret. hapemproreaacchhfotehrviedceinorcemgi-nbtoIaeinsngnearodagvltsacetad?aererpale.aopatpcienhrnoagtanccdshaeriiemsd–tpoeaecxatpcp.caenesdsoinagnpdoluer InnovateDaivpeprrsoifayc
to motivate integrated patfoiernot uc

reach an

UR ROADMAP ■ Identify methods team leaders use to encourage This course shows leaders how to flex their approach KEY AC
ongoing success in their teaKmEYsACTIONS KEYtAoCTKmIEOYeNAeSCtTtIOhNeS unique needs KoEfYtAhCeTIOpNeSoKpEYleACtThIOeNySare
So2trraFtiesgcyalOYveearrv2ie0w22Co■u rsRsueeccLcoeegnsngsfitzuhell:ys1oaHudrr.dc(rePesrseso-fWthteoeamrkm) d+y3sfHurnsc. tion and how to cspmthuooeecasacciotnehitvsshinescefgoruim,alplrycpiegharahescctosthnwmtieahavukneiesnrdtseghtathaahtevegrmeuyosasaatelirb.nlevTeg,eotatsrneeh. rdlTaavhutgeirnouodtniuhdesgierhsshittkphasi,neneadldmfn-idoniningfsthiogafhttRIGHT CURLTIGUHRTE CARE
• Develop and implement a strategy • Develop• aEnndgiamgpelepmateinent tas,sftaramteilgieys, caregivers • Engage patient•s, fEaxmpialineds, tchaerecgaipvearbsilities of Innovatus, • Expand• thDeecvaeploapb
to strengthen diversity, equity and to strengtahnedn sdtiavkeershiotyld, eqrsuitnykaenydquality and and stakeholders ionukreCyliqnuicaalliltyy Ianntedgrated Network to our ClinicawlliythInptaey
inclusion. inclusion. safety venues. safety venues. deliver seamless care. deliver seoamn leoswse

• Implement a team member retention • Implem•enAt dadtereasms tmhemsobceiralredteetnetrimoninants • Address the soc•iaSl dcaelteerLmeeinHanetaslth’s Front Door • Scale L•eeDHifefaelrtehn’
identified in our CSotmramteugnyittyoHinecarltehase volumes and Strategy toortinhcorpeea
plan to ensure continuity of our care plan to enisduernetcifoiendtiinnuoituyroCfoomurmcuanreity Health Needs Assessmenitm. prove convenience and outcomes improve cloinnevse. nie
for pati•enOtspbtiymcizo
with the best talent. with the bNesetedtasleAnsts. essment. • Implement morbidfRoitryIGpaaHntdiTemnCtosOrbtSayTlictyonnecting them with

• DReIsGigHnTanCdAimRRpEIlGemHeTntTaIMunEif&iedPLACE • Design •anIdmipmRlepImlGeemHneTtnmtToaIMrubnEidifRi&iteyIdGPaLHndATCmCEoOrtSaTlity
Voice-of-tchoen-Cfetoronensoucmelssetr,oPlhreoeglparaudms equricsklyexplorecotnhfeereinrcems toihnedalppsursiemqtauriyctkcolayrwe parorvdidero. thers' a primarymcaarxeimpirz
Voice-of-the-Consumer Program

potential to grow and change as well as their ownto focus ainddenfutiefyl oaunrdimadpdrorevsesmisesnutes.
to focus and fuel our improvement identify and address issues.
Persoenff-oCrtesn. teredPaHteieanltthCare Navigation
Provide safe, individuaDliezleivdercaurneiqtuoely convenient
promote an optimal qualitaynodfsleifaem. less care.
Building and Sustaining TrustVIRTUAL FACILITATOR-LED COURSEthDroeuligvheErxoacuerpPptaepertntroaioigeovmmPnaindtgeoma-eerftlosedesEocmaaauxnfnnbesp-d,eeCoeirdnpsersedit.eneirimxtvvnepiiacdcreleeeurqi-adedulniraHzcilevieetedyanclotahfrelifteo. efforts. Patient CSatreonNgavFiignatnicoinal Results Strong Financial Results
willingness to open upDeliveImr upnroiqvueetlhyecaofnfvoerdnaiebniltity of care and anIdmpdroviestcheloafsfoerd.abTilihtyeofycalreeaandrn how
toanuednssseuearme solenisgmsocianprgel.feina,nmcialevimabiloityr. able ecnosuareconhgioningg fintaencciahl vniaibqilituy.es that
involve asking provocative questions, connecting at a
human level, and energizing people into action.

STRATESGCTICRoAPmTREIOGpRIeCITtPIeERSnIOcRiIeTIsE:SMaximizSeTsRARTEeGlaICtiPoRnSIOTsRhIATiTpIEsSG,ICMPaRiInORtaITiInESs STCRAoTuErGSsTICReAPOTREIbOGRIjCeITPcIERtSIiOvReITsI:ES STRATEGIC PRIORITIES

11

Customer Focus ■ Recognize and nurture the potential within othersCreate an enviSrounstmaeinnat wcuhleturereteoafmsafety
Target Audience: All Leaders to grow and changemembers feel valuethda, tanddoeLseneoHheaarltmh.

is their workplace of choice.

2

Course Description: What does trust have to do with ■ Build a coaching relationship based on trustDelive2r high-quality, equitable,
11 11 1

Sustain a culturSetroefnsgatfheetny our high-performing StrengthReendouucrehtihgehf-ipnearnfociraml binugrden on our Reduce the financial burden on our
that does npohyhsaicrmian. and provider network to physiciapnaatinedntpsraonvdidceor mnemtwunoirtkietsoby lowering patients and communities by lowering
enhance access and individualized care. enhance access andoivnedriavlildcuoaslitzoedf ccaarree..
overall cost of care.
2 22
2
Deliver high-quality, equitable, 2
Strengthen bpaeutivesindtiennexcepe-esbriasesnecsdeucacrec. ess? Everytehviidnengce.-bTIanrsneuodvsactatereai.spprdoaicrheescttolayccelisns aknded InnovateD■aivpe prrsoGifaycuahneidds tgeoro,awcicnheissgshpa-vniadrluee,sseruvicpesporDtiv,erasinfydandegmrowphoigwh-vealrueisnervtihcees
and contsoumeermloyapltylo. yee engagement, reteintnegtriaotednrp,eaaptciehrnaotncddariemu–pcaetcxtpi.vanidtinyg, our momentintegrated patfoiernot ucraerexp–aenxdpinangdcinogmomuurnities. for our expanding communities.
reach and impact.
and innovation. Leaders who demonstrate trust and
KEYtArCuTKsIEOtYwNASoCTrtIOhNinS ess inspire higKhEeYrACleTvIOeNlSsKoEYf ApCeTrIOfoNSrmance ■ Ask questions, connect at a human level, and
KEYeAnCeTKIrEOgYNiASzCeTIiOnNtSo action KEY ACTIONS

and commitment to team and organizational success.• Develop• aEnndgiamgpelepmateinent tas,sftaramteilgieys, caregivers
Course Length : 4 Hrs.to strengtahnedn sdtiavkeershiotyld, eqrsuitnykaenydquality and
This course introduces “Trust Builders”, actionsinclusion. safety venues.
• Engage patient•s, fEaxmpialineds, tchaerecgaipvearbsilities of Innovatus, • Expand• thDeecvaeploapbialintidesimopf lIenmnoevnattpuas,rtnerships • Develop and implement partnerships
and stakeholders ionukreCyliqnuicaalliltyy Ianntedgrated Network to our ClinicawlliythInptaeygerrasteadndNemtwpolorkyetors that focus with payers and employers that focus
safety venues. deliver seamless care. deliver seoamn leoswsecrainrge.the overall cost of care. on lowering the overall cost of care.
• leaders can takeImplem•enAt dadtereasms tmhemsobceiralredteetnetrimoninants to b• uAdidldressathnedsoc•siauSl dcsaetlteearLmieneinHatnetrasluths’s tFirnongt Door
• Scale L•eeDHifefaelrtehn’stiFatreonatnDdogorrow cardiovascular, • Differentiate and grow cardiovascular,

plan to enisduernetcifoiendtiinnuoituyroCfoomurmcuanreity Health identified in our CSotmramteugnyittyoHinecarltehase volumes and Strategy toortinhcorpeeadsiecsvoalnudmoenscaonlodgy service orthopedics and oncology service

with the bNesetedtasleAnsts. essment. Needs Assessmenitm. prove convenience and outcomes improve cloinnevse. nience and outcomes lines.

• Design •anIdmipmlepmleemnetnmt oarubnidifiiteydand mortality • Implement morbidfoitrypaantdiemntosrbtaylictyonnecting them with for pati•enOtspbtiymcizoennsuercgtiicnagl tsheervmicwesittho • Optimize surgical services to
Voice-of-tchoen-CfeornensucmesetroPhroeglpraums quickly conferences to healppursimqauriyckclayre provider. a primarymcaarxeimpirzoevaidcecre.ss and drive excellence.
identify and address issues. maximize access and drive excellence.
8 | Lee Healthto focus ainddenfutiefyl oaunrdimadpdrorevsesmisesnutes.

efforts.

UR ROADMAP

Strategy Overview
o2r Fiscal Year 2022

RIGHT CURLTIGURHRITEGCHAT RTEIME & PLACE RIGHT CARREIGHTRITGIHMTE C&OPSLTACE RrIeGlHaTtTioIMnEsR&hIGPiLHpATsCC—EOiSsT a critical factorRiIGnHtThCeOSsTuccess of

ET-LhEeARCNIoNGll+aVbIRoTUrAaLtFiAvCeILILTAeTaORd-LeErD COURSEthDroeuligvheErxoacuerpPptaepertntroaioigeovmmPnaindtgeoma-eerftlosedesEocmaaauxnfnnbesp-d,eeCoDeiPrdnpserseaedit.enleitirimxvtvivnaepeiiancdcrnreldeeeurtuqi-adensdCuleniraqHzaacilevurmieetedeeyalnlecylNotsahfcasrovelcifniategvor.aeen.tiioennt these tough conversations.
Person-CenteredPSaHttreioeanltgthCFainreanNcaiavligRaetsiuolnts Patient CSatreonNgavFiignatnicoinal Results Strong Financial Results
Provide safe, indivIimdupaDrloiezvleievdethrceaurnaeifqftouoredlyabciolintyveonfiecnatre and
promote an optimaleqnsuuarlietayonondgfsoleifianem.g lfeinssanccairael.viability. Course Objectives:DeliveImr upnroiqvueetlhyecaofnfvoerdnaiebniltity of care and Improve the affordability of care and
anednsseuarme olensgsocianrge.financial viability. ensure ongoing financial viability.

■ Conduct conversations that achieve the intended
business goals

STRATESGCTICRoAPmTREISOGpTRIeCRITAtPIeTERESnIOGcIRCiIeTPIsRE:SIOMRIaTxIEiSmizSeTsRARTEeGlaICtiPoRnSIOSTsTRhRIATAiTpITEEsSGG,ICIMCPPaRRnIOIOaRRgITITeIEIsESS ■ Communicate and respond in ways that meet the
STRATEGSuTICRnAPiqTREIuOGeRICITaPInERSIdORpITeIErsSonal neeSdTRsAToEfGtICeaPRmIORmITeIEmS bers and
Pe1 rform1 ance1 ot1hers 1
1 11 1

Create an enviSrounstmaeinSntatrewcnuhgletturhereetneooafmusrahfeigtyh-performing Sustain a cultuRrSeetrdoeufncsgeatfhteheteny foinuarnhcigiahl -bpuerrdfoernmoinngour StrengthReendouucrehtihgehf-ipnearnfociraml binugrden on our Reduce the financial burden on our
members feel valuethdpa,htayndsdoiceLisaenneoaHnhedaarlptmhro. vider network to that doespnpaohtiyehsnaictrsmiaan. nadncdopmromvuidneitriensebtwy olorkwetoring ■ Recognize and reactphysiciapnaatinedntpsraonvdidceor mnemtwunoirtkietsoby lowering ptaotieentms anodtcioomnmsuni(tioeswbynlowaenrindg others)
enhance acocevessraallncdoisntdoivficdaurael.ized care. present in work situationsenhance access andoivnedriavlildcuoaslitzoedf ccaarree.. overall cost of care.
Target Audience: All Leadersis their workpelnahceanocfecahcocicees.s and individualized care.
2 Dteolivderahyig'hs-qub2aluitys, eiqnueitasbsle,
In w22orld, 22 2
DeClivoe2ruhirghs-equaDlitye, esqcu2irtaibplet, ion:
collaboration betweenStrengthen paetiveiIndntenneoxcvpea-teebriaaespnecpderocacreh.es to access and teams and across functional ■ Use a technique toevidence-bDIanisvneeodrvsaciftayereaa.npdpgroraocwhehsigtho-vaaclcueOesUsseRarnvRdicOesADMAInPnovateDaivpeprrsoifaycahneds tgoroawccheisgsha-vnadlue services prDoivverisdifyeanmd geroawnhiignh-gvafluuels,esrvuiceps portive
and consuimnterglroayteadltyp. atient care – expanding our

Strategy Overviewareas is essential. The key to success lies in working feedbackreach and impact.
integfroarteodurpaetxipenant dcianrge c–oemxpmaunndiitniegs.our integrated patfoiernot ucraerexp–aenxdpinangdcinogmomuurnities. for our expanding communities.
reach and impact. reach and impact.
together to set and achieve organizational goals.
FiscaCl oYKuEeYrsaAeCrTKLIEO2eYNn0ASgC2tThI2O:NS4 Hrs.
forKEYIAnCTaKIEdOYNdASiCtKiToIEOnYN,ASCtoTIOeNnScourage tKhEaYtACleTvIOeNlSoKKfEEYcYAoACoCTTpIOIOeNNrSSation,
KEY ACTIONS

business professionals need to learn to lead• Develop• aEnndgiamgpe•lepmEaxteipneantntasd,stfahrametecilgiaepysa, bcailirteiegsivoefrsInno•vatEunsg, age patient•s•, fEaDxmepivalieneldso,ptchaernecdgaipvmeaprbslielimtieesntofpIanrntnoevrasthuisp,s • Expand• thDeecvaeploapbialintidesimopf lIenmnoevnattpuas,rtnerships • Develop and implement partnerships
collaboratively.inclusion. saRfeIGtyHvTendCueeAlisvR.erEseamless care.
to strengtahnedn sdtiavkeeroshiuotryld,CelqirnsuicitnaylklayenyIdnqteugarliattyeadnNdetwork atond stakeholders ionwukriteChylpiqnauicyaeallriltsyyaIanntdedgemraptelodyNerestwthoartkftoocus RodIueGlriHvCeTlrinsCiceUawoalmnLliRytThlIeoIUGnspwtsRHaeeycEgrTeairnrraCgset.eOatdhnSedNToevmtewproalorllkycetoorssttohfatcaforec.us woRnitIhloGpwHaeyTreinCrgsAathnRedEoevmepralollyceorssttohfatcaforec.us
In this course, learners will learn about the benefits of Delegation: Engage and• Implem•enAt dadtereasm•s tmShceamsleobcLeieraelredHteetnaeltrtimho’nisnFanrotsnt Door • Address the soc•i•aSl DdcaiefltfeerLemeneitniHatneetasaltnhd’sgFrroowntcDaordoirovascular, • Scale L•eeDHifefaelrtehn’stiFatreonatnDdogorrow cardiovascular, • Differentiate and grow cardiovascular, RIGHT TIM
safety venues.RIGdHoenlTivloeTwrIMseerEainmg&letPhsesLcAoavCreeEr.all cost of care.
Patient Care
chdooelwflianbteooarbacutoiivlldleaableocarodaletlairvbsehoilrpeaataidvneedr.tteLhaeemacrnhaeanrrdsachwtoeilwrl ifsittnoicddsoetuahtlat EVIRmTUpAoL FwACeILrITPATeOoR-pLElDeCOURSE• VDwploPeipatisrnhrcoiogevttmP-nohiodeeo•aefer-tnnbstesINcidsheodmaouaeseenfinnprtm-eene-Cfl,dtCtoeepaoicismrnpfelloineeedeAtnennsmnidimsutnvtctSfaieseim.moietinatdennrpsrrmulpeseutaroqipstrraditoaommouuayelPrivrtaguHzbhaeroieleCneoyeriniefdtydniglcotyfatpoii.toortmceclusayotnuaadrimhmfbvnsrarceeylecnuiqafnrdpntceureioeior.eiatmconnyskvocenlHiyedervteceaaoatrlnl.iliunttdhymgoetuhstecamo•nmdwciNIdemoiestenphenfldteeismrfieeAendsncsetiensmsostDooPmurerabhel•CtieinvdiaiSfaloetempoilOmon.ttimrnpnrrydppuaatutremprhstixtanssmoCiaeoinmeu.qimvtgqaapdaniueieyuirrzmeizitymenceecdetyltklooecioyNsscalHnsayurisccabsvnterrcaeovgyeaccelnnniirlapcctsgtevidhrysoareaaeeolnnsaon.tvscenniniieoeededcvrnnceovaodttrilnlc.iorundiegvmgseyoettuehsotxeecacrmonvetmdhilclwDereeoniestuclhigev.heErxoacuerafiSpImompttaeprereptntapraipnirgeitormosaenaoSnuvtgtgavitemr•a-eyererefylnoocdettmOlooEtoocimnhcnsranunxpaeagteinbgbsvnhprtxsadeieoyeFcoime.mfrdnirpipfsncrsenioiiezie.oregezaearoerdxnendsvnnvfpicensiaicacincceuedebscveaierrceaciaognai-ltreeilndln.tiicucnnsydRridmsaagciveololeaoeetssfvunnhsneuictdcaercalaovbmtodnrsiliecmodrliwietgvaeyseiyn.sttdhesoxecrveilcleenPpcrreoo.vmPideo•ertsesmOoloianarpnaftneehtx-s,iCooim.minppeiidztenzieidmetveisicaadurscleurcqgaadeunilcsiaHdzsalelieaotdsyannecldcortaovhfdrilceloriiefgvtesoey. tesoxecrveilcleence. Deliver unique

and seam

to focus ainddenfutiefyl oaunrdimadpdrorevsesmisesnutes. thidaenttifyaarnidsaeddarelsos isnsuges.the way.

with the challengesefforts.

Course Objectives: STRATEGIC
STRATEGIC■P RIDORisITcIoESver the key concepStTsRtAhTEaGtICwPiRllIObReITcIEoSLveeeHreaelthdFYi2n0S22T|R13ATEGSCTICRoAPmRTEIOpGRIeCITtPIeERSnIOcRiIeTsIE:LSeMe HaeanlthaFYg2e02Ss2T| 1RP3AeTrEfGoICrmPRaIOnRcITeI,ESMLeeaHexalitmh FYiz20e22s| 13
Sustain a cult1uretohf siasfectyourse Re1 lation1 ships 1 Strengthen our
1 physician and pro
Create an Reendviurocenmtheenftinwahnecriealtbeaumrden on our Sustain a culture of safety enhance access and
Strengthen our high-performing
benefietnshpahonycfseicbaiacneceacsnsodapmnrdo2viininddeigvridnaueatwlcizoeordkltcloaareb. ormaetmiivbs etehrsepifraetweileovnrCTatkslpauoa2leaornducvdg,eearrcoeanosfldlmteccLhmoeAo2sDueitcnuHoeiet.feideascslaticrhbeery.nilopcwteeiri:ongAn:llDLeeDlaeeldivgeetrahrhatistgidhoo-qenus2anliiostyh, aterqhmu.eitabple,rocess
that ■ does no Rharemc. ognize the

2 of

leaderDeliver high-quality, equitable,
evidence-■ba seIddcaeren. tify the characterisIntniocvsateoafpparoacchoelsltaobacocersas atnidve leadStererngDtihveenrsapifaystiasennidtgegxnropwienrihegingche-avalpuersoerjveicecst or acteivvidietnyce-tbaosedscoarme. eone else,
Innovate approac

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a primary care provider. delegating. They useVoice-of-tmhea-xCimonizseumacecrePssroagnrdamdrive excellence. cmonfeertenhcoesdtosheflpours qmuicaklytching people to a primary care pr
conferences to help us quickly

Communication: ConnectidentifRy IaGndHTadCdrUeRLssTIGiUsHsRuTEesC. ARE to focus and fRuteIaGl osHukTr ismTIpMtrohEveeR&mIyGPenLHatATrCCeEObSToth midoenttiifvy aantdeadddreasRsnIiGsdsHueTcs.CaOpSaTble of doing.
RIGHT CARREIGHT TIME & PLACE efforts.

tVhIRrTUoAuL gFAhCILCIToATnOvR-eLErDsCaOtUioRSnE sthDroeuligvheErxoacuerpPptaepertntroaioigeovmmPnaindtgeoma-eerftlosedesEocmaaauxnfnnbesp-d,eeCoeirdnpsersedit.eneirimxtvvnepiiacdcreleeeurqi-adedulniraHzcilevieetedyanclotahfrelifteo. They practice the delegation conversation to ensure
Ptahtieenyt CShatraeonNvgaevFiignsautnicocinacleResssu.lts
Person-CenteredPaHteieanltthCare Navigation Strong Financial Results
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promote an optimal qualitaynodfsleifaem. less care.
Coanuednrsseusareme oleOnsgsobcianjrgee.ficnatnicviael vsia:bility. ensure ongoing financial viability.

■ Delegate work they would not have delegated
before

STRATESGCTICRoAPmTREIOGpRIeCITtPIeERSnIOcRiIeTIsE:SMaximizSeTsRARTEeGlaICtiPoRnSIOTsRhIATiTpIEsSG,ICMPaRiInORtaITiInESs STRA■TE GSITIdCReAPTnREItOGifRIyCITPtIERaSIsOkRsITItEoS delegatSeTRtAhTaEtGIeCnPgRIaOgRIeT,IEeSmpower,
an1d dev1elop the team
Cu1 stom1er Focus, Drives Results1 1 1

Create an enviSrounstmaeinnat wcuhleturereteoafmsafety Sustain a culturSetroefnsgatfheetny our high-performing StrengthReendouucrehtihgehf-ipnearnfociraml binugrden on our

■ Match a person’s capabilities and motivations to anphysiciapnaatinedntpsraonvdidceor mnemtwunoirtkietsoby lowering
appropriate taskenhance access andoivnedriavlildcuoaslitzoedf ccaarree..
members feel valuethda, tanddoeLseneoHheaarltmh. that does npohyhsaicrmian. and provider network to Reduce the financial burden on our
enhance access and individualized care. patients and communities by lowering
Target Audience: All Leadersis their workplace of choice.
2 MuDcelihverohifgha-qul2aelitay,deqeuirta’bslew, 2ork overall cost of care.
is
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accomplishedStrengthen paetiveindtenexcpe-ebriaesnecdecare. through daevilidyencceo-bnIansnveodevacrtaesreaa.ptpriooacnhses two aictchess and r■ea chEansdtiambpalcits. h clear boundaries, support, and follow-up
and contseumaemr loymaltye. mbers and others. Thinetesgerateind rpteaeatcirehnaatnccdatrieimo–pnaecxstp.a,nding our
especially the tough ones, often involve intensely
KEYpAeCTKrIsEOoYNnASCaTlIOfeNeS lings (on bothKsEYidAeCsT)IOtNhSaKtEYhAaCvTeIOaNSn KEYwACitTKhIEOYeNAaSCcThIOdNeS legation
KEY ACTIONS

impact on the practical outcome of the conversation Course Length : 4 Hrs.• Develop• aEnndgiamgpelepmateinent tas,sftaramteilgieys, caregivers • Engage patient•s, fEaxmpialineds, tchaerecgaipvearbsilities of Innovatus, • Expand• thDeecvaeploapbialintidesimopf lIenmnoevnattpuas,rtnerships • Develop and implement partnerships
and the personal connection between the leaderto strengtahnedn sdtiavkeershiotyld, eqrsuitnykaenydquality and with payers and employers that focus
and stakeholders ionukreCyliqnuicaalliltyy Ianntedgrated Network to our ClinicawlliythInptaeygerrasteadndNemtwpolorkyetors that focus on lowering the overall cost of care.

safety venues. deliver seamless care. deliver seoamn leoswsecrainrge.the overall cost of care. • Differentiate and grow cardiovascular,
orthopedics and oncology service
• Address the soc•iaSl dcaelteerLmeeinHanetaslth’s Front Door • Scale L•eeDHifefaelrtehn’stiFatreonatnDdogorrow cardiovascular,
identified in our CSotmramteugnyittyoHinecarltehase volumes and Strategy toortinhcorpeeadsiecsvoalnudmoenscaonlodgy service
inclusion. safety venues.
improve cloinnevse. nience and outcomes lines.
and the person. The leader’s level of emotional• Implem•enAt dadtereasms tmhemsobceiralredteetnetrimoninants
intelligence—the ability to manage oneself and one’splan to enisduernetcifoiendtiinnuoituyroCfoomurmcuanreity Health
with the bNesetedtasleAnsts. essment. Needs Assessmenitm. prove convenience and outcomes

• Design •anIdmipmlepmleemnetnmt oarubnidifiiteydand mortality • Implement morbidfoitrypaantdiemntosrbtaylictyonnecting them with for pati•enOtspbtiymcizoennsuercgtiicnagl tsheervmicwesittho • Optimize surgical services to
Voice-of-tchoen-CfeornensucmesetroPhroeglpraums quickly conferences to healppursimqauriyckclayre provider. a primarymcaarxeimpirzoevaidcecre.ss and drive excellence.
maximize access and drive excellence.

to focus ainddenfutiefyl oaunrdimadpdrorevsesmisesnutes. identify and address issues. A Guide to Developing Leadership Effectiveness | 9

efforts.

Lee Health FY 2022 | 13 Lee Health FY 2022 | 13

UR ROADMAP

StrategyLOEveArvDiewE R S H I P CD OE VUERLSOE POMFEFNETR ICNOGUSR S E S

o2r Fiscal Year 2022

RIGHT CURLTIGUHRTE CARE RIGHT CARREIGHT TIME & PLACE RfIaGcHTtoTIrMsEaR&InGPdLHATaCCEcOtSiTons for developiRnIGgHTyCoOuSrT team. You'll

VDIRiSTUCAL® FMACaILnITAaTgORe-mLEDeCnOtURSEthDroeuligvheErxoacuerpPptaepertntroaioigeovmmPnaindtgeoma-eerftlosedesEocmaaauxnfnnbesp-d,eeCoeirdnpsersedit.eneirimxtvvnepiiacdcreleeeurqi-adedulniraHzcilevieetedyanclotahfrelifteo. explore strategies for performance improvement, as
Person-CenteredPaHteieanltthCare Navigation well as how to set andPatient CSatreonNgavFiignatnicoinal Results maIminprtoSavteriotnnheghaFfiifnogardnhacbiasililttyRaeonsf ucdlatrseaarndd s. You'll
Provide safe, individuaDliezleivdercaurneiqtuoely convenient
promote an optimal qualitaynodfsleifaem. less care. DeliveImr upnroiqvueetlhyecaofnfvoerdnaiebniltity of care and
alasnoednsseluaermeaolernsgsnocianhrgeo.finwanctiaol viaobvilitey.rcomeensucreoomngomingofinnanmciayl vtiahbislitya. bout
development, and how to mitigate the challenges
leaders face in developing people.

mCermeSSaitbsrtTeeetRnhraasgenAnitfdrTeheweceEnDlonvSoGvenirSTCaCfDTpraIlskoiuoCalRvupaunnesooteim2l1AeitvtmraSPerrahddieumcTndhReiag,nerCttEeintarIglhneoa(tOoeGndphs®xcfywCdoc-eRIpetaecqeCueh-LmelhIus)ltbeT2etAr1toyafPuiDarnoe.eIieleorsciERoontueHeentyecSnIhude.eo,dOedaasaesfccrrmRlqesatmiccihuaerImele.Tfiirte:.enaIistEbpy(anc:SlDetietM,nii):ooaoAbnuxme:lsilmDhniLnaeiieaSzDvsSaeenCSTsildoiusRvc.e®seeArtvterRahiaTidrhia,snEeistelgn(aGdhlascioca-Ie)qtCuenei-ntunslbny2t1taiPIuhaenpnoflalrsagSiRohnleteentrynyocSuIhdarco,OssveTateeisfreacencrRqsotamadgihdaeuanrIcAtne.rTpfinhciateeeT.cpaaeIepaatEytbsnynspceisseSlGdhreomcnoa,,,uIaptnaCrrDn(rcdcoi2dh1hSaPtbviierrngiihRemd)sdiheveI–ittp-avOorpdeaeeidtenRcxaruasetpcIf.iatscoTawndlenrRitIzmosEdaiesreitSnidknnanhggsntceodadoeusrueslrs.tseinntIhepnagShnntryoSarcsveTteiaeCncRtadgiaecADpotnrp■■■hcaeaiTRaveepautaeEetfsin npceoidsrerGSdhrnsorunoadddIIRsiTtuIofapcddtnasCyRreneureeecdceao2dhraee1hoAatPnvvvvinihceervngOiTdinnRemdexdesdeeehoEprceI–itttpf-gavbOiooaGlllrpgnaiierliooonlmdoenffRcxaIajcdrwuCeyyntpncepppmIof.iatcocTna21wsihluPceinrgmmmitIaazazimnosEdRglotecsireccithSbidfIknoineeeiaO-euvgcmttgvntcsrmannnoRaiidadomerooblreeuIuttteyuTs.neornn.nlIm:oosEitsstewniSierevyvostfri.uochaitnrehgtrasistoonmvDpeaaiRvtieefirlteodrScinsrfugiTtaofocsyReuacamraoAtntnhetvTdedexeoiEprcnfgaioarGtnrlnglmsoahIcdwCnmoietcn2c1shuPightainoRglcociathbfIomihO-eutcmvsraaRadmrmebleeuIlyuT.nlennelIooosEictewnniSneroevosgri.uucinreegrssagtoe
DiSC® is a personal assessment tool used by many
• Develop• KEYlAeCaTKdIEOeYNrASsCTtIoONhSelp improve teKaEmY AwCoTIrOkN,ScKoEYmAmCTuIOnNiScaOtUioR RnO,ADMAP ■KE YIAdCeTKnIEOtYNifASyCTaIcOtNiSons for developKinEYgApCeTIrOfNoSrmance
and productivity in the workplace. The mostaEnndgiamgpelepmateinent tas,sftaramteilgieys, caregivers • Engage patient•s, fEaxmpialineds, tchaerecgaipvearbsilities of Innovatus, • Expand• improvementthDeecvaeploapbialintidesimopf lIenmnoevnattpuas,rtnerships
• Develop and implement partnerships
Strategy Overviewto strengtahnedn sdtiavkeershiotyld, eqrsuitnykaenydquality and

successful leaders read the needs of their employees ■ Recognize actions for setting and maintaining highinclusion. safety venues.

for Fiscal Year 2022and adapt their style accordingly. Leaders first learn standards• Implem•enAt dadtereasms tmhemsobceiralredteetnetrimoninants
and stakeholders ionukreCyliqnuicaalliltyy Ianntedgrated Network to our ClinicawlliythInptaeygerrasteadndNemtwpolorkyetors that focus with payers and employers that focus
safety venues. deliver seamless care. deliver seoamn leoswsecrainrge.the overall cost of care. on lowering the overall cost of care.

• Address the soc•iaSl dcaelteerLmeeinHanetaslth’s Front Door • Scale L•eeDHifefaelrtehn’stiFatreonatnDdogorrow cardiovascular, • Differentiate and grow cardiovascular,

plan to enisduernetcifoiendtiinnuoituyroCfoomurmcuanreity Health

about their own management preferences, and thenwith the bNesetedtasleAnsts.essment.
uwnhdaetrmstoatnidvahteoswtheaecmh, banedhahvoiowratlositdyelentliikfyesatroeaws ork,• VDoeiscige-no•af-ntcIdhmRoeinpmI-GCfleepoHmrlneeTensmuncCemetnsAmettrRoaoPrEubhrnoeidiglfpiirteayudmsanqduimckolyrtality
identified in our CSotmramteugnyittyoHinecarltehase volumes and orthopedics and oncology service
Needs Assessmenitm. prove convenience and outcomes lines.
Course Length: 1 Hr. (Pre-Work) + 3 Hrs.Strategy toortinhcorpeeadsiecsvoalnudmoenscaonlodgy service
• Icmonpfleemreenncet smtooRrIbhGeidaflHpoitprTyurpsiaTmanqItadMiueriymncEtkcosl&ayrbtraeyPlipLctyorAonCvniEdecetr.ing them with
improve cloinnevse. nience and outcomes

RfaoIGpr rHpimaTtai•eCrynUmOtcsRLpaabTIrtxeiGyimUmpHcRiizorzToeEenvnsCaiudecOrcecgtreS.iicnsTsaglatsnhedervmdicrwievseittheoxcellence. • OmRpatxIiGimmHiizzTeesCaucArcgeRicsEsalasnedrvdicrievseteoxcellence. RIGHT TIM

identify and address issues. Patient Care
Deliver unique
Patient Care Navigation
Deliver uniquely convenient and seam

and seamless care.
to focus ainddenfutiefyl oaunrdimadpdrorevsesmisesnutes.

where the people they manage have strong potentialefforts.

Engaging and Retaining TalentPerson-Centered Health

and areas where they may face obstacles.Provide safe, individualized care to
Course Objectives: VIRTUAL FACILITATOR-LED COURSEpromote an optimal quality of life.
thDroeuligvheErxoacueIrpmptaeeeptntnaiirgesomoSnuanvttrgemrae-efolotdeonhEcmnegauxgnbspaoFdeefeiifrdnnsorsgei.areedrxnfvniapncicbceaieeairnlii-letcdyRniracieolvesfveuicnalabtrsielitayn. d Person-Centered Health
Provide safe, individualized care to
promote an optimal quality of life.

Lee Health FY 2022 | 13 Lee Health FY 2022 | 13

■ Discover your behavioral style on the Management
Map

STRATEGIC■P RILOeRIaTrIEnS about your naturaSlTdRiArTeEcGtICinPgRIaOnRIdTIEdSelegatingSTRATESGTCICRoAPTmREIOGpIRCeITtPIeREISnOcRiIeTIsE:S MaximizSeTsRARTEeGlaICtiPoRnIOsRhITipIEsS, Manages STRATEGIC
1 style Pe1 rform1 ance
1 1 Strengthen our
physician and pro
DeSliuvsettrahhianitgadhoc-queusl■■2taunlr ioteyhLLo, aefreeqsmuaaa.fitearrtbynnle,habowouytoyuouarffneactteunthrphaSahnteylrcseeisncmagitactnyhcoeealsnentsdioavuopnrardof2htviingdiiddoheie-vrpnivdenrueeofatowllrifzomoeroidpkngttcioahnreeg. ros mtChermeeaibstreetshraspenifaRreeteweinedlvonuvirCTtracksolepaunao2oletmnahrvdduceeeg,erncarfaoiotennslflmwdatcecnhmLohce2eAsouiDrteaienclouiHettbefei.eeudcaassramldtircbheeey.nrnlioopwncetoeruiin:orgAn:llRLeeDsaeSeldiuvaseettrahrrhiacnistgahdhoc-quetusl2teaunlrilotelyhso, aefrqusmua.sfiteatbytlhe, at employee enhance access and
evidence-■bas edCcoaren. sider how your immInneovdatieaatpeprolaechaeds teo arccmessiganhd t see engagement is theStrenDgtivheernsipfyataienndtgerxopwerhieignhc-evalue services primaervyideencne-ababseldecrareb. ehind the
Innovate approac

UR ROADMAP you integrated patient care – expanding our and fcoornsosuuurmceexrcplaoenysdalistnygf. ucolmemxuneiticesu. tion of any business strategy. In integrated patient c
reach and impact. reach an
SotrraFtiesgcyalOYveearrv2ie0w22• addition, no one affects engagement and retention
Course Length: 6 Hrs. pre-workKaEYnAdCaTIOfeNSe for your KEYmACoTKIrEOeYNAtSChTaIOnNtShe employee’sKiEmY mACeTIdOiNaSte leader. KEY AC
KEYNAoCTteIO:NTShere is required • Expand the capabilities of Innovatus, •
Engage patients, families, caregivers profile. our Clinically Integrated Network to This course providesDevelo•p aDnedveimloppleamndenimt apsletmraetengtypartnerships • Elengaagrenpeatriesntsw, faimtihliesa, camregoivedrsel to • Expand the capab
deliver seamless care. our Clinically Inte
individualizedand stakeholders in key quality and and stakeholders in key quality and deliver seamless
safety venues.
safety venues. determine what drives each individual’s engagement,to strengtwhietnh dpiavyeerrssitay,nedqeumityplaonyders that focus

inclusion.on lowering the overall cost of care.
• AddresRs ItGheHsTocCiaUlRLdTIeGtUeHRrmTEinCaOntSsT • SRcaIGleHLTeeCHAeaRltEh’s Front Door • as well as methodsImplem•enDtiaffetRereIaGnmtHiamTteTmaInbMdeErgrr&eotwePncLtaiAordnCioEvascular, f•oArddprerssothaecsotciivaleRdIeGteeHrnmTginCaaOntgSsTement
• Scale Lee Health’

identified in our Community Health Strategy to increa
improve convenie
ED-LeEvAReNlIoNGp+inVIgRTUOAtLhFAeCrILsITATOR-LED COURSE art“eornecdctoeotgnnantldeiiotuninocttncre“oaetnnenvdngetacriogsreaneat.mitoLeeennaastn.r”nceTeonhrnsgevyawegreislixlnaplgteilaooernrnnesv”hwiroaoanwnydms teontofferth•DroIciNedmuoleiegvnpenhefEldteerixosmrfaeycuAeneIrpamsncptaeneseetptntednasimirgessomoaSstnuaoonvmdttrgremrae-dbheefolrotdeeoinendhEclmntspegia.uxtgsnbyspuaoFideesfsaeiifrdnsnnsorsqugei.dareueedrxnfisvnmicapnc.ickbceoaileeaiyrnlii-ltetcdayRnilraicieotlvyesfveuicnalabtrsielitayn. d for patients by co
Strategy to increase volumes and plan to enosruthreopcoendticinsuaitnydoofnocuorlocgaryeservice identified in our Community Health a primary care pr
improve convenience and outcomes with the bliensetst. alent. Needs Assessment.
Persofonr-pCaetnietnetrsebdyHceoannltehcting them with • Design•anOdpitDmPimepalitlizevieeemrnseutunrnCtgiqiaacuraueelnlsyNifeicarevovdincigveaesnttioioennt • ImplemeImntpmroSovtrerbotindhegityaFfaifnnodardnmacboiairlilttayRlieotysf uclatrse and
Provide saafper,imindarivyidcuaarelizperdovciadreer.to Voice-of-tmhaex-CimoinzasenuadmcsceeerasPmsroalengsdrsadmcrairvee. excellence. conferenceensstuoreheolnpguosinqgufiicnkalyncial viability.
promote an optimal quality of life. to focus and fuel our improvement identify and address issues.

efforts.
using no-cost “everyday engagers.”

STRATESGTCICRoAPTmREIOGpIRCeITPtIReEISnORcIiTeIEsS: MaximiSzTeRsATREGeIClaPtRioIOnRsIThIEiSps, Manages STCRAoTuErGsICePORIbOLeRjeeIHTceIaEtltShivFYe20s22: | 13 STRATEGIC PRIORITIES
■ Engage individuals on a daily basis
Pe1 rform1 ance 1 11

Create anReendvuircoentmheenfitnwanhceirael tbeuarmden on our Sustain a culture of safety ■ Strengthen oUurnhicgho-pveerforrmainngd address wRedhuacetthine fdinaivnciidal ubuardlesn onneoeurd to be

Target Audience: All Leadersmemberspfaeteielnvtasluaendd, caonmd mLeueniHtieeasltbhy loweringthat does no harm. more satisfied and engaged at workphysician and provider network to
is their workpolavceeraolfl ccohsoticoef. care.
enhance access and individualized care.
Co2 urse2Description: AnDyelivleer ahigdh-equr2aliitsy, eoqnuitlayblea, s good as the patients and communities by lowering
overall cost of care.

people they lead, and itStrenDgtivheernsipfyataienndtgerxopwerhieignhc-evalue services isevitdhenece-vbaeserdycarrea. re leader whose ■ Ins2 pire higher levels of engagem2ent by
team is comprisedand fcoornosuurmeexrplaonydalitnyg. communities. only of skilled experts at every acknowledging theInnovate approaches to access and tvhaDeilvuyeforesrmiofypuraaenetdxotpgeaprnordwleinhgibgchor-mvianmluguensitaeiernvsi.cdes
position. For everyone else, employee development
integrated patient care – expanding our

reachsahndoimwpainct.g them that

KEYiAsCkTKIeEOYyNASfCoTrIOeNfSfective leadersKhEiYpA. CInTIdOiNvSidual and team ■KE YaIAnbCcoTrIeuOaNt sStehethireeqnguaalgiteymoef nctoannvKdeErYisnAatCteTionIOtnNstSowsittahypweoitphle
Develo•p development mustaDnedveimloppleamndenimt apsletmraetengtypartnerships b• eEnagagpe rpaiotiernitst,yfamfioliers, cyaoreguivearsnd your
• to strengtwhietnh dopiavryeegrrssiatayn,nediqzeumiatyptlaoinyoderns thwathfoecuns seaendksitnakgehoaldecrsoinmkeypqeuatliittyiavnde edge in the • Lee HealthExpand the capabilities of Innovatus, • Develop and implement partnerships
with payers and employers that focus
our Clinically Integrated Network to

marketplace.inclusion.on lowering the overall cost of care. safety venues. deliveCr soeaumlresssecaLree. ngth: 4 Hrs. on lowering the overall cost of care.
• Differentiate and grow cardiovascular,
• Implem•enDtiaffetereanmtiamtemanbdergrreotwenctaiordniovascular, • Address the social determinants • Scale Lee Health’s Front Door

plan to enosruthreopcoendticinsuaitnydoofnocuorlocgaryeservice Strategy to increase volumes and orthopedics and oncology service
improve convenience and outcomes lines.
In this course, you'll learn how to use motivationalwith the bliensetst.alent.
identified in our Community Health
Needs Assessment.

• Design•anOdpitmimpilzeemseunrtgiacaulnsifeirevdices to • Implement morbidity and mortality for patients by connecting them with • Optimize surgical services to
a primary care provider. maximize access and drive excellence.
Voice-of-tmhaex-Cimoinzseuamcceer sPsroangdradmrive excellence. conferences to help us quickly

to focus and fuel our improvement identify and address issues.

efforts.

10 | Lee Health

Lee Health FY 2022 | 13 Lee Health FY 2022 | 13

UR ROADMAP

Strategy Overview
or Fiscal Year 2022

Executing Strategy at the FrontE RIGHTRICGUHLTTUTIRMEER&IGPHLATCCEOST With this course, learners can eliminate bad meetings
RIGHT CRAIGREHT COST R(IvGoHTteTIdMEt&hePLA#C1E"time-killer" in orgRaIGnHiTzCaOtSioTns!) and make
meetings more productive and inclusive. Learners
VLIiRnTUeAL FACILITATOR-LED COURSEnntthDroeuligvheErxoacuerpptaeetntaiigeomDPnanetgama-letifvloideaIeeEmcmnrnaeuxdpnbtunsprdneseCoeSeuridqsvarsatreie.ureemeroexetvnolpnlheiyNncceegsegecasraio-oFvecdfinifnnargnovcirgvareeedennf.tianiincoebainnainltiltcyRiaeol sfvuicalabtrsielitayPn.pdrroovmPideoertsesIomaanefnpen-,rCosoiSunpevtrdtnereiimotvtoenhiadnregleugqadoFufliiifnaHznogleairetdnyfaiancclobtaaihfairnlielltcifyRiteao.eol sfvuicalabtrsielitayn. d Peatmienbt CaarrekNoavnigaatinon activity-filled eStxropngloFirnaantciioalnReosufltstechniques
Detloiverdunriiqvueely icnontveennienttionality, creIamtperoviemthepaaffocrdtafbuilitly aofgcaerenadndas,
anandd seeanmclesos ucarrea. ge participatioennsu.reLoengaorinngefinrasnciwal viilalbiplityr.actice
stewardship with a meeting makeover to make the
best use of everyone’s time.

ES STRATESGTCICRoAPmTREISOGpTIRCeRITAtPITeREESnIOGcIRCiIeTPIsRE:SIODRrITivIEeSs RSeTRsAuTltEsSGT,ICRMAPTaREnIOGaRICgITPeIERsSIOPReITrIEfoS rmance STCRAoTuErGsICePORIbORjeITcIEtSives: STRATEGIC PRIORITIES

moesridknagmntcCodaerrmeSeai.tbsrteeetnhreasgennitfIhrephneaSweehnnntlnyovorcvsviertsCTpreaikanocoaltptaauginotaeD2plc1reitmanerhcaadiaRuucvneetgpa,eeetisntnaeprndrseotendensrosuxfoiawddtfcupptsgenacyehrLerchdeaoae2oehA1rithonivDnrhieevirenidegicdeednsudsHhesrteccefgitae-.etvioeod,rpnrlaasilmaodenamlaoctiwcrunemcnhoefatc2co1rsrwhuiledtrnaigiinzmosglopeisrcthbfaidkinaa-eutcevgnntcsrainaoddar:oblieerudyezA.nen.laoos:leewnltrIevoxiLnrioucienreegnDoscaesSurldiuvdetseceDptvtereahiaoiRdrhviatnreeeisitgtuedrnadnhshutcnoict-fecosqyueee-tuslab2ta1otanuannahvtoldrsiodeeteoecyrcnhdfgao,iophanrlefclmoraqsfacmiwnmuaorerpce.f2i1stohuei.vtaaritngblyonieithblfoei-eutc,vsrtarladirbhlieeunty.neeieleoosiewnrsrlevoeribucifnareogusdrseitnrhseesisr enIhpnaShnntyorcsveeianctagiaectn■■hcaeepas nnpsdroapMDoaupnardrucdeoi2h1hxvdirisengipdsdhiuegitv-voorppiandenasruecrfeattcoqiwlehreizmosuesetridknyaagntcmlodaiarteeny. edmtienengegtaainDppggaiRvpteeeisedrmrnsuoitwfcsyeeaaaiotnntcnhvddheethrcfgaionirllmwonacwnmotci21sheutitainhglnoithbfit-euctvsiraeadorbleeucyn.nehlooasewnnlreivoitriuqciynregusaensdthat
ding our ainntdegcorantseudmpearftoileornyotaulctraye.rexp–aenxdpinagndcionmg mouurnities. for our expanding communities. integrated r■peaat ciehnPatnrcdeariepm–paaercxtpe.anmdineg aounr ingful, imfporaocurtefxupalnadinggeconmdmaunsities.

team.reach and impact.

In this course, leaders aletatrhnKeEtYfhrAoeCnTKtIEtOhYNrliAeSnCeeTI:kOFeNoyS ceules,mOeUnRtRsOADMAP ■ Turn “attendees” into motivated “participators”
KEYoAfCTKeIEOxYNeAScCuTKItEOiYnNASgCTsItOrNaStegy ■KE YBAeCTcIoOmNSe a good steward ofKoEtYhAeCrTsIO’ NtiSme
Strategy OverviewMeasurement, and Accountability. They learn howo•vaDtuesv, elop• aEnxdpiamnpd•lethDmeeevcneatlpoaapsbtairlniatdtiesigmyopflIenmnoevnattpuasr,tne•rshEipnsgage• pDateiveenltosp, fanmdiliemsp, cleamreegnitveprasrtnerships
• Develop and implement partnerships
orkttoostrengtohuernCdlinveicrwasliilttyyh,InpetqaeyugeitrryastaeanndddNeemtwpolorkyetros that foacnuds stakewhoitlhdeprasyienrskeayndqueamliptyloaynedrs that focus with payers and employers that focus
on lowering the overall cost of care.
for Fiscal Year 2022to focus on the few most critical priorities, toinclusion.deliver seoanmlloewssecrianrge.the overall cost of carsea.fety venounelso.wering the overall cost of care.
measure progress toward the accomplishment of• Implem•enStcaalteeaL•meeDmHiefefmearlbtehen’rstiraFetrteoenatnidDonogororw cardiova•scAudladr,res•s tDhieffseorecniatliadteetearnmdignaronwtscardiovascular, Course Length: 4 Hrs.• Expand the capabilities of Innovatus,
our Clinically Integrated Network to
deliver seamless care.

• Scale Lee Health’s Front Door • Differentiate and grow cardiovascular,

these priorities, and to hold themselves and theircomweisth the bimeRspItGrtoaHvleTnctlCio.nnAevsRe. nEience and outcomes Strategy to increase volumes and
andplan to enSsturraetecgoyntoionrtuihniotcypreoeadfsioecusvroacnluadmreoenscaonlodgy serviceidentifiedoirnthooupr eCdoicmsmaunnditoynHcoelaolgthy service orthopedics and oncology service

Needs AslsineessRm. IeGnHt. T TIME & PLACE linReIsG. HT CARE

• Optimize surgical services to
team members accountable against the metrics. Theem• wDiethsign anfdorimpaptle•iemnOtespnbtiyma ciuzonenifsnieuedrcgtiicnagl stherevmicewsittho • Implem•enOtpmtiomrbiziedistuyrganicdalmseorrvtaiclietsyto Leading Others throughRimIGpHroTveCcUoRLnTIvGeUnHRieTEncCeOaSndToutcomes RIGHT TIM
Strategy Execution Tool helps leaders capture inVoice-of-tahpe-rCimoanrsyummcaaexrreimPpirzrooegvaridacmceer.ss and drive excellencocen.ferencmesaxtiomhizeelpacucseqsusiacnkdlydrive excellence. for patients by connecting them with
a primary care provider. maximize access and drive excellence. Patient Care
ConflictetoPpffrrofooorvmctPisudeo.sertseasonaandfne-,fCoumoainpeedtlcnniiometvheueiadarrlieuieqmspadulvupiaHzlrlaeiioertdnvyaececlgotmseahfr,eelitnftatethoh. neediprtrthioooprsietpieriwdiseonh.triUofiytsaianeidnrseDaPg,deadlpativrtiaeeerchnsrnosdctueinssgCoesiqauatruurmeheeesnll.eryNssetcassaovecniaabgvraeeenln.teilidoeennftmoouretnctosthmDrooeulefigvheErxoacueIrpmptaeeeptntnaiirgesomoSnuaEnvttrgemrae-e-folotdeoLnhEcmnegauxEgnbspaoFdeefAeiifrdnnsorsgei.areRedrxnfvniapncNicbceaieeairnlIii-letcdNyRniracieolvGesfveuicnala+btrsielitVayn. dIRTUPpArroovLmPideoeFrtsesAoaanfneC-,CoiInpeLdtniimtvIeTiadrleuAqadulTiaHzleOietdyaclRotahfr-eliLfteo.ED COURSE Deliver unique

and seam

execution ensuLreee HsealtthhFYa2t022le| 13aders and theLiere teams getHealth FY 2022 | 13 Lee Health FY 2022 | 13

the right things done, in spite of daily distractions. STRATESGTCICRoAPTmREIOGpIRCeITtPIeREISnOcRiIeTIsE:S Solves PSrToRAbTlEeGmICsP,RPIOuRrIsTuIEeSs Change STRATEGIC
STRATEGIC PRIORITIES STRATEGIC PRIORITIES

Course Objectives: 1 11 1
1 All LeaSdusetarinsa
Sustain a oMf saafientytain focus on impoSrttreangnthtenwouorrhkighi-npertfohrmeinmg idst ofCreate Target Audience:anReendvuircoentmheenfitnwanhceirael tbeuarmden on our culture of safety Strengthen our
■ culture
Course Description: Conflict is inevitable within anymemberspfaeteielnvtasluaendd, caonmd mLeueniHtieeasltbhy lowering physician and pro
is their workpolavceeraolfl ccohsoticoef. care. enhance access and
physician and provider network to that does no harm.
enhance access and individualized care.
the daily pressure of businessthat does no harm. or2ganiz2ation, and succDeeslivserfuhiglhl-equ2aaldity,eerqusitambleu, st know how
2
to manage conflict.StrenDgtivheernsipfyataienndtgerxopwerhieignhc-evalue services Resoelvvidinengce-bcaosend cfalriec. t does not have Innovate approac
Deliver high-qu■ali ty,Eeqxupitalbalei,n the importance of critica2l work to their
teamevidence-based care. and others Innovate approaches to access and
integrated patient care – expanding our to be a negativeand fcoornosuurmeexrplaonydalitnyg. communities. force, and leaders can set the tone integrated patient c
reach an
■ Track progress and outcomreeaschaangdaiminpasctt. relevant for conflict resolution, and how it's viewed by their
measures to ensure successful execution
KEY ACTIONS KEY ACTIONS KEYtAeCaTKmIEOYNsAS.CTIONS KEY ACTIONS KEY AC
■ Communicate accountabilities so that team• Engage patients, families, caregivers
members understand the importance, impact, and In this course, learners will learn strategies forUR RaOndADstMakAePholders in key quality and • Expand the capab
our Clinically Inte
managing team conflict at both the group andsafety venues. deliver seamless c

Strategy Overviewexpectation regarding priority work individual levels. Learners will also learn to use• Address the social determinants • Scale Lee Health’
Strategy to increa
Course Length : 4 Hrs.identified in our Community Health improve convenie
for patients by co
or Fiscal Year 2022 conflict as a positive force that can lead to innovationNeeds Assessment.

and an openness toward looking at the business in• Implement morbidity and mortality
• Expand the capabilities of Innovatus, • Develo•p aDnedveimloppleamndenimt apsletmraetengtypartnerships • Engage patients, families, caregivers
our Clinically Integrated Network to to strengtwhietnh dpiavyeerrssitay,nedqeumityplaonyders that focus and stakeholders in key quality and
deliver seamless care. inclusion.on lowering the overall cost of care. safety venues.

• Scale Lee Health’s Front Door • Implem•enDtiaffetereanmtiamtemanbdergrreotwenctaiordniovascular, • Address the social determinants
Strategy to increase volumes and plan to enosruthreopcoendticinsuaitnydoofnocuorlocgaryeservice identified in our Community Health
improve convenience and outcomes with the bliensetst. alent. Needs Assessment.
for patients by connecting them with
• Design•anOdpitmimpilzeemseunrtgiacaulnsifeirevdices to • Implement morbidity and mortality
a primary care provider. new ways.Voice-of-tmhaex-Cimoinzseuamcceer sPsroangdradmrive excellence. a primary care pr
conferences to help us quickly conferences to help us quickly

Leading Meetings: Use TimeidentifyRaInGdHaTddCrUesRLsTIiGsUsHRueTEs.COST to focus and fRueIGl oHuTr imTIpMroEve&mPenLtACE identify and addresRsIiGssHueTs.COST
RIGHT CARE
efforts. Course Objectives:

ExceptioSntraol nEgxpFeinriaennccieal Results Patie■nt CRaree cNoavgignatiizone the characterSistrtoincgsFionafntcihaleReisnutltes ractionist

VEIRfTfUeAcLtFiAvCeILlITyATOR-LED COURSEthDroeuligvheroauIrpmtaeeeptnnairgesmonuavtrgeme-efotdeohcmneaugnbsaodeefifrdnsosge.redrxfviapnibceaeirnlii-etcdyniraciolvefveicnaabrielitayn. d
Person-Centered Health perspective on conflictDeliver uniquely coLneveeHneieanltht FY 2022 | 13 Improve the affordability of care and
Provide safe, individualized care to
promote an optimal quality of life. and seamless care. ensure ongoing financial viability.
■ Recognize the impact a leader’s negative reaction
to conflict can have on conflict in the workplace

■ Recognize how to establish and use conflict as a
STRATEGpICoPsRitIOivReITIaEnS d productiveSfToRrAcTeEGinIC tPhRIeORwIToIErSkplace
STRATESGTCICRoAPTmREIOGpIRCeITtPIeREISnOcRiIeTIsE:S Drives RSeTRsAuTltEsG,ICSPoRlIvOeRsITIPESroblems

mCermeSaitbsrteeetnhrasDgpenitfaiRrveheteeweienedrlnvonsuviiraCTItprfacksosyalepaunnaota2ol1etimnaeynhrvddducndeeeg,oetrncarfgaeoitotenunrslxflmwrodaptcecrwenhmLoehce21eArsomhumiiDrteaeiiencglonuiHethtbeecfeei.e-euedcavasnsreamaldtircbldheeutey.nreinolnioospewncugrevtoesriuicion:oreglsAnenve:lleOoLlsvefDeaoetSlhdriuvfeseee1tvtriahi0ndmrhianeistge0nadh?cofc-eqfuem-Iuislb2t1tacuanlirsioiiteleyeslhdo,iaenofctrqsamcinuarme.fitye.atmbyealee,nteodtrifnerguclssatairmadtiaoyn….enIhpnaShnntyorcsveeianctagiaectn■■hcaeepas nnpsdrocrRRoaupneaorrceedo2sh1hnviccienogidsdfhooellit-vuorpiggicdenatrunnetcifatcooswiilerizzzmosneseeridknadgntchyodairoose.cuwurstrosoiloaencatDpsaiRvwteeifedranshuitfccseyeaiaontnlnhviddetecrcafgaioonrltlmoaocnwnmoc2r1sfhuitaringolooithbfif-euncvsraaadtrbleeuiy.nnecloosgoewnrnevoyriucifnroelgsiucrt own
wasted time andand fcoornosuurmeexrplaonydalitnyg. communities. make it matter! integratCedorpeauatcirehnsatencdarLieme–paencxtpg.antdhin:g1ouHr r. (Pre-Woforroku)r + 3 Hrs.expanding communities.

KEY ACTKIEOYNASCTIONS KEY ACTIONS KEY ACTIONS KEY ACTIONS

• Develo•p aDnedveimloppleamndenimt apsletmraetengtypartnerships • Engage patients, families, caregivers • Expand the capabilities of Innovatus, • Develop and implement partnerships
to strengtwhietnh dpiavyeerrssitay,nedqeumityplaonyders that focus and stakeholders in key quality and our Clinically Integrated Network to with payers and employers that focus
inclusion.on lowering the overall cost of care. safety venues. deliver seamless care. on lowering the overall cost of care.

• Implem•enDtiaffetereanmtiamtemanbdergrreotwenctaiordniovascular, • Address the social determinants • SStcraalteeLgeyAetoHGeinaclutrhei’asdsFeervoontltuoDmoeoDsranedveloping •LeoDriaftfhedorpeenetdriaicstsehaannidpdognErocowflofcegayrcdsietorvivavisceceunlare, ss | 11
plan to enosruthreopcoendticinsuaitnydoofnocuorlocgaryeservice identified in our Community Health
with the bliensetst. alent. Needs Assessment. improve convenience and outcomes lines.

• Design•anOdpitmimpilzeemseunrtgiacaulnsifeirevdices to • Implement morbidity and mortality for patients by connecting them with • Optimize surgical services to
Voice-of-tmhaex-Cimoinzseuamcceer sPsroangdradmrive excellence. conferences to help us quickly a primary care provider. maximize access and drive excellence.

UR ROADMAP L E A D E R S H I P D E V E L O P M E N T C O U R S E S

Strategy Overview
or Fiscal Year 2022

Course Objectives:

Leading through the ChallengeE RIGHTRICGUHLTTUTIRMEER&IGPHLATCCEOST RIG■HT TRIMeEc&oPgLnACizEe typical misundersRtIGaHnTdCiOnSgTs about
RIGHT CRAIGREHT COST “disruption” that need to be overcome

Eo-LfECARhNaINnG g+ VeIRTUAL FACILITATOR-LED COURSEnntthDroeuligvheErxoacuerpptaeetntaiigeomDPnanetgama-letifvloideaIeeEmcmnrnaeuxdpnbtunsprdneseCoeSeuridqsvarsatreie.ureemeroexetvnolpnlheiyNncceegsegecasraio-oFvecdfinifnnargnovcirgvareeedennf.tianiincoebainnainltiltcyRiaeol sfvuicalabtrsielitayPn.pdrroovmPideoertsesIomaanefnpen-,rCosoiSunpevtrdtnereiimotvtoenhiadnregleugqadoFufliiifnaHznogleairetdnyfaiancclobtaaihfairnlielltcifyRiteao.eol sfvuicalabtrsielitayn. d ■ RecognizePatient Care Navigation the mindseImtpsroStvtherotanhetgaFlfeifnoaardndacbieaililrtyRseosfsuchlatrsoe aunldd adopt

Deliver uniquely convenient
and seinamloesrsdcaerer. to embrace theenspuroe otnegnointgiafinlafnociarl vdiaibsilrituy. ption in
their organization

■ Recognize the difference between being a
strategist and being a leader of strategy through
ES STRATESGTCICRoAPmTREISOGpTIRCeRITAtPITeREESnIOGcIRCiIeTPIsRE:SIOPRuITrIsESuesSCTRhAaTEnSGgTICReAP, TRSEIoOGRIlCvITePIERsSIOPRrIoTIbESlems STRATEGdICisPrRuIOpRtIiToIEnS STRATEGIC PRIORITIES

111 11 11
Target Audience: All LeadersmingCreate an eSntvriernogntmhReendtouwcuehr ehtrhiegehtfe-ipnaeamrnfcoiraml binugrden on our SustaRinedauccuelttuhree foinfasnacfeiatlyburden on our
■ Strengthen oRurehcigho-pgernfoirzmeingopportunitiReedsucleetahedfienarnsciacl baunrdelneovneourrage to
ork mtcoaermei.bs ethresenifhrepawehnlyocvsrbCeaikclpauiooa2plceancadtuceta,ehisnaersondnsfadtppsencLrhdaeo2oeonvDievnridiceddHsereceia.evoorlasilmdnlcntcuemhoat2asrwultiinzolopeirtfdkaietctcsanioaroberdye.n.lob:wTeurihnsgDiinneliegvepstsrhashaticitgedlnhhiot-fsqeaeusa2oann.nvldioetgWyrcha,oealelmrqh.cmmuoe.T2istutatnhboihtlfieiesc,esarrbieys.tlohawaetrtirngucihsamngineenhpahnycseicaiacnceasnsdgoapnfrado2viidnniddieisvcrirdnouueatnpwliztoterridkootcolnaroe.ifndtihseruirpipntaitdoieunntss, atdonrvdeyercpaollmecmon2sutdnoitifinecsagrbey.olonwertinhge state
ed

comes in the form of personnel, organizationaldsinagndouSrtrenaingnttdIehngcenornoanvtpsaeautdtemDiepaievnaprefttopirleeosrrxnoyiofptaayuelcctrarhayine.erdexnspc–gtaeorenoxadwpcincahgenisgdcshiona-mgvnadmoluuueOrnsUiteiRervsRi.cOesADMeDvAiidvPeefornsrciofey-ubraanesdxepdgarncoadwrienh.gigcho-mvamluuensiteiervsi.ces Innovate■ap prIodacehens ttoifayccebsseasndt practiceDsivfeorsirfydanrdivgrionwghiglha-vsatluiensgervices
hierarchy, or processes, change is inevitable in thereach and impact. integrated rpeaatciehnoatnrcdgariema–pnaeicxztp.aantdiinognouarl change fforroomur extphanedinbgocotmtmoumnitieus.p

Strategy Overviewworkplace. Leading change requires successful Course Length: 1 Hr. (Pre-Work) + 3 Hrs.
KEYlAeCaTKdIEOeYNrASsCTKtIEoOYNhASCaTvIOeNaS fpororcFesisscfKoEaYrlAmCYTKaIeEOnYNaaASgrCiTn2IOg0NSc2h2ange, KEY ACTIONS KEY ACTIONS

whatever its source.o•vaDtuesv, elop• aEnxdpiamnpd•lethDmeeevcneatlpoaapsbtairlniatdtiesigmyopflIenmnoevnattpuasr,tne•rshEipnsgage• pDateiveenltosp, fanmdiliemsp, cleamreegnitveprasrtnerships • Expand the capabilities of Innovatus, • Develop and implement partnerships

orkttoostrengtohuernCdlinveicrwasliilttyyh,InpetqaeyugeitrryastaeanndddNeemtwpolorkyetros that foacnuds stakewhoitlhdeprasyienrskeayndqueamliptyloaynedrs that focus our Clinically Integrated Network to with payers and employers that focus

This course will help learners undertake changeinclusion.dRelIiGveHr TseoCanmAlloeRwsEsecrianrge.the overall cost of carsea.fety vReInoGuneHlsoTR.wICeGrUiHnLgTTtTUhIeRMoEEve&ralPl cLoAsCt oEf care. Leading through ProblemdRelIivGeHr sTeaCRmAIlGeRsHEs TcaCreO. ST
management and set the stage for implementing• Implem•enStcaalteeaL•meeDmHiefefmearlbtehen’rstiraFetrteoenatnidDonogororw cardiova•scAudladr,res•s tDhieffseorecniatliadteetearnmdignaronwtscardiovascular,
• Scale Lee Health’s Front Door
on loRwIeGriHngTtTheIMoEve&ralPl cLoAstCoEf care. RIGHT

• Differentiate and grow cardiovascular, Strong Fina
Improve the afford
tcreehsaaimsntgatenh.crIoetuwtgoihllctphhraeonvcgihdeaeannsgtderaspttereogpciseestsosfo.hreolpvelercaodmyionugrecamo•nmdwDwpVePplioeisatrtrihsonhcoivgemPtti-nohdeooeeaerft-sennbstafiSodasmheoatunfpesrnrieprtam--rpe,rCCiottmoiaepanpocevtglladonte•eineyirnismmntvyncutetolOmitieiaoo.dmcnnrrspnlaneatuuiehqbtxvnradsiireotiyeumca.lmyiPnparHzpciueilizreoezorienoatedodfennyasigvfioscenicclaroieutuedaesacvhfdrrmccregaoaeletcrinnilf.icusanteddsaomrg.eloaoestnunhesdtcrecaovmdonilcormdiewgvseeyistthesoxecrvet•ilhcleDrenoIcNidemocueleeinpgevn.flhedEteerismrfxoiea•ceAuenderpsncOolmpstaeietineerntnptsatmeaisighetxoDostmiPonoiaomm.umneartgprmlabh-ietiizeefzvCeliinoaededeeeloEtncmpiirns.actamduxuytusnbcusprmnscdseeCgaaeeeirdnuniqqasacrsdndueuir.sameeeireilxtmaocvnlylspenykNniceocsedlHcryecaersrovteoivd-aceildacnoiralngliirevgtvtrcishaeyveeyeen.tteisonioexencnrvet ilcleence. orthopedics and oncology service
linesP. atient Care Navigation ensure ongoing
Solving and Decision MakingStrategy to increase volumes and

Persiomnp-rCoSevternotcenorgnevFdeinnHiaeennaccletihaalnRdeosuutlctsomes
• OmpatxDiimmeilizizveaeensraducurcnsgeeiiqcsasaumlealslneyedsrcsvdoiccrnaievvrseeetn.eoixecnetllence.
E-LEARNING + VIRTUAL FACILITATOR-LED COURSEProvide sIfmoafrpepr,oainvtdieeinvthtidseubaayflfizoceordnancbeaiclriettiyntogofthcaerme wanitdh
to focus and fuel our improvement identify and address issues.
promoteaaepnnrisomupraterimyoacnlagqroeuinapglriotfyviniodafnelrci.fiea.l viability.

efforts. Course Objectives:

■ Recognize leadership actions that help people STRATESGTCICRoAPTmREIGOpIRCeITtPIeREInSOcRiIeTIsE:S Solves ProbleSTmRAsT, EDGrICivPeRsIOLeRRe IHeTeIasEltuhSFlYt2s022 | 13 STRATEGIC
embrace changeSTRATEGIC PRIORITIES STRATESGTIRCAPTREIGOIRCITPIREISORITIES
Lee Health FY 2022 | 13 Lee Health FY 2022 | 13

Sustain a ■ 1 oIdf seafentytify how to seCrteattehaen stage for change in1 1 your Target Audience: All Leaders1 1 1 Reduce the finan

culture eSntvreirnogntmheenntowurhherigeht-epaemrforming SustaRinedauccuelttuhreefoinfasnacfieatlyburden on ourStrengthen our high-performing
that does no hoarrmg. anization
Deliver high-qu■2ali ty,Iedqeuitnabtlief, y best pramcetmicibs eethressenifhrpetahwenoylocsvreiakcplapiuac2luenacdceta,esnasocdnafdphncrLdhoa2eovienniicddHeegiv.eriaednltuehatiwlnizoetrdkotcoamre. otionDeliveptrhahatiitegdnhCbto-sqeeauos2onanvidulioentrycrhag,osalelmrqcemmaou2.isutbDtanobiltefleieec,ssatrcbeoy.rliopwwetoriinorgkn:tThhroeuhegnahphahlnlymcpseicraiaaconcrebaksnsldeaopnmrdfo2vilnsieddeiavaridndnueatedwlizroermsdkhtcoaairpke.eis patients and comm
overall co

evidence-b■as edRcearec. ognize best praStcretnigctInheneonsvpafateotiearnptpmeroxpaacehriineesntctaoe ianccienssgand eDviivdeernscitfeyo-baunasdgegdhrocawrdeh.eighc-viasluioe snersvicuessing theInsnkovialtlesapapnroadcheesxtopaeccresiseanndce of theDiversify and grow
change processainntdegcroantesudmpeartileonytacltayr.e – expanding our team.for our expanding communities. integrated patient care – expanding our for our expandi
UR ROADMAP momentum in the reach and impact. reach and impact.

Strategy O■v Uesrevtiheewthree-stage strategy to defuse conflict In this course, learners will learn how to use a three- KEY AC
or FiscKEaYlAC■YT eIOIaNdSern2tif0y2th2e attributes KoEfYaAnCKTeIEOfYfNeASCcTtIiOvNeSchange leader KEYsAtCaKTgIEOYeNASaCpTIpONroS ach to engage the KtEeYaAmCTiInONtShis effort.
• Develo•p aEnxdpaimndpltehmeecnatpaabstilriatiteesgoyf Innovatus, Course Objectives:• Engage• pDaetiveenlotsp, faanmdilimesp, lceamreegnitvperasrtnerships • Expand the capabilities of Innovatus, • Develop and impl
to strengtohuernCdliinviecrasliltyy,InetqeugirtaytaenddNetwork to and stakewhiothldpearsyeinrskaenydquemaliptyloaynedrs that focus our Clinically Integrated Network to with payers and e
• Engage patients, families, caregivers
safety veonnuelos.wering the overall cost of care.
Course Length : 1 Hr. (Pre-Work) + 3 Hrs.and stakeholders in key quality and
■ Identify common reactions that negatively impact• Addres•s tDhieffesRoreIcGniatHiladTtetTaeInrMmdEignra&onwtPscLaArdCioEvascular,
a person’s ability to solve problems and makeidentifiedoirnthooupreCdoicmsmanudniotyncHoelaolgthy service
safety venues. inclusion.deliver seamless care. deliver seamless care. on lowering the o

E • AddresRs ItGheHsTRocICGiaUHl LdTTetUTeIrRMmEiEnaR&nItGPsHLATCCEOST • Implem•enStRcaaIGlteeHaLmeTeCmHRAeImaGRltbEHhe’Tsr rFCertOoennSttTiDoonor • Scale Lee HReIGaltHhT’s FCrOonStTDoor • Differentiate and
orthopedics and o
identified in our Community Health plan to enSsturaretecgoyntoiniunictyreoafseouvrocluamrees and Strategy to increase volumes and

EL-eLEaAdRNiInNGg+tVhIRrToUAuLgFAhCIDLITiAsTrOuRp-LtEDioCnOURSE ■ daDeegctieviserimonnipnsreowblheimchasntdatsehmoeunldtsbceleinacrllyuddeedscirnibitesnntt•hDroIicedmuoleignvpnheflEteerixomrfaeycuenerpancptaenetetndtsaimigeomDatPnaoondetgarmad-lbhetifvlroieideaeIdeeEmlcmnspirnaeutxdspnbytunsupirdnesessCaoeSeursidnqsvqarsautredie.ureeumeeroexeistmvnoclpnlh.eiyNknccoeegslegeycasrraiot-oFvecadfinifnnalrgnoivcitrgvareeyedennf.tianiincoebainnainltiltcyRiaeol sfvuicalabtrsie•litaytVDPno.poedrroifsocoivmgePci-dnueooesrtafse-snaIaftomandohanefpdnrepein-rm-p,rCfoisComuiSaupnpeovettradltnienereleirimostmovyntoeunhiutadencmrsegrlenaugqibeartdmoFeuyrflaiiifnpaHzPnpocuglerraoireotnodonyfavigivafnnccleioirbtedeaaimahfaidrcnelmielelttcrif.inyRinteatog.eol sfvtuihcalaebtrmsielitawyn.itdh lines.
Needs Assessment. with the bimesptrtoavlencto. nvenience and outcomes Needs Aslisneesss.ment. improve convenience and outcomes
• Implem•enOtpmtPimoaribtziieednsitutyrCgainacdraelmsNeorarvtviacilgeitsayttioon • Optimize surgical
for pSatrieonntgs bFyincaonncnieacltRinegstuhletsm with maximize access a
conferencmeasxDtiomelhiivzeeelrpaucuncseiqqsusueiaclynkdlcyodnrivveeneiexncet llence. Iampprriomvaertyhceaareffoprrdoavbidileitry. of care and
identify and addraensds issesaumesle. ss care.
ensure ongoing financial viability.

problem statementefforts.

■ Recognize the BEST way to generate feasible
solutionsLee Health FY 2022 | 13
ES STRATESGTCICRoAPmTREISOGpTIRCeRITAtPITeREESnIOGcIRCiIeTPIsRE:SIOPRuITrIsESuesSCTRhAaTEnSGgTICReAP, TRSEIoOGRIlCvITePIERsSIOPRrIoTIbESlems STRATEGIC PRIORITIES
STRATEGIC PRIORITIES

111 11 ■ Ide1 ntify the considerations for ch1 oosing the
Target Audience: Directors & AbovemingCreate an eSntvriernogntmhReendtouwcuehr ehtrhiegehtfe-ipnaeamrnfcoiraml binugrden on our SustaRinedauccuelttuhree foinfasnacfeiatlyburden on our
Strengthen our high-performing

most viable solution for a problem and makingphysician and provider network to
important decisionsenhance access and individualized care.
ork mtoembers fepehlyvsaicluiapenadta,inaendndtpsLraoenvedidHceeoramnltemhtwunoirtkietsoby lowering Reduce the financial burden on our
patients and communities by lowering
Course Description: Disruption is the new normal, soed carei.s theenihr awnocrekpalcacceessofanchdooivnicederia.vlildcuoasltizoefdccaarere. .
pthaatitednotsesanndo choamrmm. unities by lowering overall cost of care.
overall cost of care.

2
leaders must be prepared to seize the opportunities2 2 2 iitntIengnroavtaetde■paapt piernuRotascec2haeceresot–toogexanpcscaioenzsdlseivnagentdohucreomespselenxtDipaiverflorosrlieofbyualraednedxmepgarrnsosdwhian2hginipgchdo-msvamkmluuielnalsistkeierevlsei.cedasdiffeircsult
Deliver high-quality, equ2itable,
brings.s and StrengtIhnennovpaatteDieaivnpetpresrxoifpayecarhinednscgteoroawccheisgsha-vnadlue services eDviidveernscifey-baansdedgrcoawreh. igh-value services
ding our ainntdegcorantseudmpearftoileornyotaulctraye.rexp–aenxdpinagndcionmg mouurnities. for our expanding communities.
will
In this course, learnersreach and impact. learn about the nature reachdanedcimispiaoctn. s
of disruption, and the mindset one needs to adopt
KEYtAoCTKlIeEOYaNdASCyTKIEoOYuNASrCoTIrOgNaS nization tKhErYoAuCTgKIEOhYNiAStC. TLIOeNaSrners will CoKuEYrsAeCTLIOeNnSgth : 1 Hr. (Pre-Work)K+EY3ACHTrIOsN. S

discover how to be a successful, entrepreneurialo•vaDtuesv, elop• aEnxdpiamnpd•lethDmeeevcneatlpoaapsbtairlniatdtiesigmyopflIenmnoevnattpuasr,tne•rshEipnsgage• pDateiveenltosp, fanmdiliemsp, cleamreegnitveprasrtnerships • Expand the capabilities of Innovatus, • Develop and implement partnerships
our Clinically Integrated Network to with payers and employers that focus
orkttoostrengtohuernCdlinveicrwasliilttyyh,InpetqaeyugeitrryastaeanndddNeemtwpolorkyetros that foacnuds stakewhoitlhdeprasyienrskeayndqueamliptyloaynedrs that focus deliver seamless care. on lowering the overall cost of care.

leader of strategy, rather than just a strategist.inclusion.deliver seoanmlloewssecrianrge.the overall cost of carsea.fety venounelso.wering the overall cost of care. • Scale Lee Health’s Front Door • Differentiate and grow cardiovascular,
Learners will also learn about the different levels of• Implem•enStcaalteeaL•meeDmHiefefmearlbtehen’rstiraFetrteoenatnidDonogororw cardiova•scAudladr,res•s tDhieffseorecniatliadteetearnmdignaronwtscardiovascular,
disruption and the opportunities each brings, andcomweisth the bimesptrtoavlenctlio.nnevse. nience and outcomes
andplan to enSsturraetecgoyntoionrtuihniotcypreoeadfsioecusvroacnluadmreoenscaonlodgy serviceidentifiedoirnthooupr eCdoicmsmaunnditoynHcoelaolgthy service Strategy to increase volumes and orthopedics and oncology service
improve convenience and outcomes lines.
Needs Aslsineessm. ent. for patients by connecting them with
how to drive positive change from the bottom up.em• wDiethsign anfdorimpaptle•iemnOtespnbtiyma ciuzonenifsnieuedrcgtiicnagl stherevmicewsittho • Implem•enOtpmtiomrbiziedistuyrganicdalmseorrvtaiclietsyto a primary care provider. • Optimize surgical services to
Voice-of-tahpe-rCimoanrsyummcaaexrreimPpirzrooegvaridacmceer.ss and drive excellencocen.ferencmesaxtiomhizeelpacucseqsusiacnkdlydrive excellence. maximize access and drive excellence.

to focus and fuel our improvement identify and address issues.

efforts.

12 | Lee HealthLee Health FY 2022 | 13 Lee Health FY 2022 | 13 Lee Health FY 2022 | 13

UR ROADMAP

Strategy Overview
or Fiscal Year 2022

RIGHT CURLTIGUHRTE COST RIGHT CARE RgIGoHaTlTsIMtEo&hPeLAlpCEthem and their emRpIGlHoTyCeOeSsT track
progress and fairly evaluate outcomes. Well-written
ExceptioSntraol nEgxpFeinriaennccieal Results DPepaltiveieernrtufnoCiqarurmeelyNacaovnnigvcaenetiioenngt oals are a pImoprwoSvteerotrnhfeguaFflifnotardonacboiaililltyRfeoosf urclatrlseeaandders
toanud sseeamwlesshcearne. determining wenhsuereroengtooingffionacncuiasl vitahbileityi.r
Leading VirtuallyE-LEARNING + VIRTUAL FACILITATOR-LED COURSEthDroeuligvheroauIrpmtaeeeptnnairgesmonuavtrgeme-efotdeohcmneaugnbsaodeefifrdnsosge.redrxfviapnibceaeirnlii-etcdyniraciolvefveicnaabrielitayn. d development and coaching discussions with their
Person-Centered Health employees.
Provide safe, individualized care to
promote an optimal quality of life.

STRATESGTCICRoAPTmREIOGpIRCeITtPIeREISnOcRiIeTIsE:S MaximizSeTsRARTEeGlaICtiPoRnIOsRhITipIEsS, Manages STCRAoTuErGsICePORIbORjeITcIEtSives: STRATEGIC PRIORITIES

Pe1 rform1 ance 1 ■ En1 sure direct reports take a mor1e active role in

viewStrategy Overview Strategy OverviewStrategy OverviewmCermeSaitObsrteeetUnhraasDRgpennKitfdaiRrvehReteEefwecienOeodrlonYvonsruAvniirTcTsCbtprofacsAksDoyaleuuipoaiuneaCotMtramt2oletimnaenhrtTdKevidAdeucndexeeeghiI,EerPtOpranncarfgalYseoiootaoennrslNygxnflmywod,aAptucdaecS,wnhmLoeclhiCtcne2tsoeArsoyhuiiogDrTteao.eiienecguloInuciHueOthtbegcfdoei.er-euedcmNnavasseramaldtmSteircbtltheeueeyui.nrnehennalioositeptsewnmciierr,ervtoserie.uilcisin:oraenlgsyAnancrg:luleoRunL-aadellDoirgOaekeeScUledieruvlReaseyseltvtoryahRtKi,drhiaeOnwnEeistagtnAaYddehnocioDc-elAquedlM-oruslCbb2toaAauanTflcrseioPftIeoeyOimuhdo,cfasNefcl,rqecsotamSuawruse.afidte.arttibaeyettlehnres,n.draeLolwdlereagoamdarckinrpnOsoiUlgzposRaasyRtceOioeAeDsnseiM.nntAIhepnagSPhnntryoarcsveteiaenctadgiaectnr■■phcKaeaeepaaEts nnpcisYedhrondmwfPMoauapAtonarnrircdcCooar2dahrhoaviTeiernngrinievmgdIsdhckOae–aitp-ivoorptidNaeigngdencxaaSreruetpcegfi.eatlcoanwlenritpszpmosgwdhesreiiodknenaeigttgntctrrothdaohtfoiruoseenir.nnirgnrgmtepaoheaneiennddrgcfotoeprocDprgeamioRovatareefineoadfrcnansruocithofcinasyzreuhiancramoetaninhKevendvdtexeoEaprcigefgaYoioannnrlnlmoanAtcdagcwnmohiCc’n2nesoshuigTteaindglioIcirtinOthbforiei-eucmmfNgvsrvaegadmSrbleeuieebyoue.nenldaaowosiptewnibslerseasvosirai.uscirnrecagswkmhyeiolteeurrs
202fo2r Fiscal Year 2022 for Fiscal Year 202fo2r Fiscal Year 2022•
Develo•p aDnedveimvloppilreamtnudeniamt alplslyetmraretenegtyqpaurtnireershsipsski•llsEngaangedpatbieentsh, faamviliioes,rcsaretghivaerts would have• oEuxpr aCnlidnitc■haell ycaIcInpntaoebcgmirlriatetieemsadosNifteeImntwndooevrikarntteuotsc, ttorethpeoirr•toswD’weitvchenoploapnsyeaufrnisdcdaicnmedepnelsemcmspeelonytaeprnasrdtthnaetrsfohicpuss
to strengtwhietnh dbpiaveyeererssitnay,neduqeunmittyphlaonyidenrskthaabt folecusjustanad sftaekweholydeersainrkseyaqugaloity. and
inclusion.on lowering the overall cost of care. safety venues. deliver seamless care. on lowering the overall cost of care.
This course will provide strategies and techniques for Course Length : 4 Hrs.• Implem•enDtiaffetereanmtRiamItGemHanbTdeCrgrUreoRtLweTInGcUtaHioRrdTnEioCvAasRcuElar, • Address the sociRalIdGReHtIeGTrmHCTinUaCLnTAtsURRREIGEHT TIME & PLACE• RSIcGaHleTLeCeUHRLeTIaGUltRHhRI’TsEGFCHroATnRTt EDIMooErR&IGPHLATCCEOST RIGHT TIM
• DRiffIeGreHnTtiaCteAaRRnEdIGgHroTRwITGcIaHMrdTEioC&vOaPsScLuTAlaCr, E
Patient CSatreo
utinhseeinvbgiteamnbeolefditceshronafllcevonilrlgtauebaso.l rtaetaiomnstaencdhnoovleorgcioems teotlheevierrage Women in Leadershipcceee•ri-edtVDwnrocioeivteifsehcoingect-nhuo•esaft-hnabtOmlDrindhenopedaeseuittxlm-sifigCvimt.umpheaoEeilrlizneelxozeasmonecuutuerspae.mPurpptaecnerrritncettogmoaiiergevioammPcspnaPindsauertgormloa-enoaretfsvlsinegodesfeeoiEdacrmreamanvfuxnddemnbis-pecr,dCeoenieeivrdnpetssrsedtein.etieeimrotxvvnxepiacidcrceleeueerqladli-eeudlinnaHzrccilevieeetdeya. nclotahf•relifNcIitedmoo.eenpenfldteeismrfeytAhenaDsrncnosetePepduslmrisrgvoaosthoevoEmdmPridxodbheeoacrueeinretderplsetsspi.potaetsaaeytnutnfnaiieisgesa-om,sCnoaqnuitgnpdeumea-detfnislmicodeim.tvEkcmeoialaudxyrrnblstepudaqeeDadePlrdulisersitaaHzeiy.leetilerviexitavndeepyanicrncecldoeteturahfi-nsreCdeleiniqrafatceiurvmoe.eeellneyNscastovchniDargvoreaeeuln.tigviioheeErnnxotacuerfiapmoPptaepprerptntroraipoirgeiovmmoamPnainvtdtgaeoiema-eererftylnoscedesEtoocmcasaaunxnafnnbebsvpr-de,eeyeCoDeiPrdnnppsecrseaiedit.oreenleitoirimxnnvtvivnavIepecnimiancidcernredeeldeeeuprctuenaqi-adtrrensndCu.oilSennuidraqHzvaatgcrilevuremieoetoedeteyutaohlnnlhetcylNneotcegsagmhfcaosraooFvelmcifwifnifnateegnovoirg.stareehdnnf.tiaiincoebainnainltiltcyRiaPpeolrrsfvoouicvmaPlaibdtero•sierltisetsalmOyoianna.pnafdneetx-s,iCoim.minpeiidztnzieimetveIsiaamdurcleeurpcqngadDerPsuilocSsieuaaHzvsaltrletielireevaitdaoseeyantonenhrcldondrtegatuvhgfdrnsiCacoelFreiifiefqiaviaftnesnouoerm.gearetedolnlfexyNiancscbcasaieaiovnllclilneitcagyRvniraaeeceoln.tesfvii.uoeicanlanbttrsielitayn. d DeliveImr upnroiqvuee
plan to enosruthreopcoendticinsuaitnydoofnocuorlocgaryeservice identified in our Community Health Strategy to increase volumes and orthopedics and oncology service
anednsseuarme

efforts. Course Objectives:

■ Identify the requirements for building a successful
virtual teamSTRATESGTIRCAPTREILGOeeIRCHIeTaPlItREh ISFOY R20I2T2I|E13S
■ Identify leadership practices that are important for Competencies: All1 1

Target Audience: System Directors and AboveCreate an envSiruosntmaiennat wcuhlteurereteoafmsafety
virtual team successmembers feel valutehda,tadnodeLseneoHheaarlmth.

Program Description: An introspective growthis their workplace of choice.
■ Recognize actions that successfully utilize2
opportunity for both genders to explore perceivedDelive2r high-quality, equitable,

technology for virtual teamworkStrengthen paetvieidnet necxep-ebraiesnecdecare.
■ tReeacmogpnriozjeecatcstions for executing successful virtual ghteoerwnmdterheresbiuralrtrosri.leeTrshsientofslkuuienllnsdceaercsqbtuaunisridendewsfosromamgeinltihtiynisabpnurdsoignloreansmgs-andand consumer loyalty.
ES SSTTRRAATTEEGGICICPPRRISOIOTRRIATITTIEIESGSIC PRIORITSITERSATESGTICRAPTREISOGTRICRITAPITERESISOGTIRCRITAPITREESIOGIRCITPIRESIORITSITERSATEGIC PRSIOSTTRRIATATITEESGLGeIeCICHePaPRltRhIOIFOYR2RI0TI2TI2EI|ES13S STRATEGSTICR

e team 11 1 1 111 1 11
Health
ce. CreateSuasntaeinvairocunlmtueSrnettroewfnhgsaethfreetntyeoaumr high-peCrrfeoartmeinang enviSrounstmaeinSntatrewcnuhgletturhRereeetndeoouafmcuserahftehigteyhf-ipnearnfcoiraml binugrden Sounsotauirn a cultuRrSeetrdoeufncsgeatfhteheteny foinuarnhcigiahl -bpuerrdfoernmoinngour StrengthReendouucre
members tfehealt vdaolueesdpn,hoaynhsdaicriLmaen.eaHnedapltrhovidermnemtwboerrks tfoeel valuethdpa,htayndsdoiceLisapenneaotaHinehednaatrlpstmhrao.nvdidceormnemtwunoirtkietsoby lowethriantgdoespnpaohtiyehsnaictrsmiaan. nadncdopmromvuidneitriensebtwy olorkwetoring physiciapnaatinedntpsrao
ence is their workpelnahcaenocfecahcociecses. and individualiiszethdecirawreo. rkpelnahceanocfecahcocicees.s andoivnedriavlildcuoasltizoefdccaarere. . enhance acocevessraallncdoisntdoivficdaurael.ized care. enhance access and
InnovateDaivpeprrsoifayc
2 2 2 integrated patfoiernot uc

Deliver high-q2uality, equitable, 2 Delive2r high-quality, equ2itable, 2 Deliver high-quality, equitable, 22 reach an

Strengevthideennpcaet-ibeIansnteoedvxapctaeereiae.pnpcreoaches to acSctersesnagnthden paetiveiIndntenneoxcvpea-teebDriaaeivspneecprdesroicfaycraehn.eds gtoroawccheisgsha-vnadlue seervviicdeesnce-bDIanisvneeodrvsaciftayereaa.npdpgroraocwhehsigtho-vaaclcueesssearnvdices
and consuinmtegr rloatyeadltyp.atient care – expandianngdocuornsuimnterglroayteadltyp. aftoiernotucraerexp–aenxdpinagndcionmg mouurnities. integfroarteodurpaetxipenant dcianrge c–oemxpmaunndiitniegs.our
reach and impact. reach and impact.
reach and impact.

UR ROADMAP ■K EIYdAeCnTKItEOiYfNyASCsToIOluNtSions to commoKKnEEYcYAhACaCTTlIlOIeONnNSgS KeEsYoAfCTvIOirNtuS al KEYeAnCTaKIEbOYNleASCaKTIEObYNeAStCtTKeIEOrYNuASCnTdIOeNrSstandKEinY gACoTIfOaNSnKdKEEYdYAeACeCTTpIOIOeNNrSS KEY AC

Strategy Ovteeravmisew empathy for women leaders and enable a moreategy
• Develop• aEnndgiamgpelepmateiennttas,sftarmatieligeys, caregivers • • DEenvgelaogpeapnadtiiemnpt•sle, Efmaxmepnialtineads,sttchraaertecegagipyvaebrsilitie•s DofevInenloopv•aatEnundsg,iamgpe•lepmEaxteipneantntasd•,stfahrDameetevcilegiaelpyosa,pbcailnirtediegsiimvoepfrlsIenmnoe•vnattEpunasgr,tangeersphaiptisent•s•, fEaDxmepivalieneldso,ptchaernecdgaipvmeaprbslielimtieesntofpIanrntnoevrasthuisp,s • Expand• thDeecvaeploapb
or FiscaCl oYuersaerL2en0g2th2: 1 Hr. (Pre-Work) + 3 Hrs. inclusive culture within Lee Health.y and
to strengtahnedn sdtiavkeerhsiotyld, erqsuiintykaenydquality and toansdtresntagktehheonlddeivresroisnuitrkye,CyeliqnquiuciataylliltyaynIandntedgratedtNoesttwreonrgktathonedn sdtiavkeeroshiuotryld,CelqirnsuicitnwaylkiltayehnyIdnpqtaeuygaerlriatstyeaandndNdeemtwpolorkyeatronsdthstaatkfeohcoulsders ionwukriteChylpiqnauicyaeallriltsyyaIanntdedgemraptelodyNerestwthoartkftoocus our ClinicawlliythInptaey
inclusion.safety venues. inscalfuestiyonv.enues. deliver seamless care. inclusion. safety vendueelisv.er seoanmlloewssecrianrge.the overall csoasftetoyf vceanreu.es. doenlivloewr seerainmglethses coavreer.all cost of care. deliver seoamn leoswsec

etention • Implem•enAt dadtreeasms tmheemsobceiarlrdeetetenrtmioninants Program Objectives:• • ImApdldermesesnthaetseoac•miaSml cdeaemlteebLremereirneHatneeatnslttiho’ns Fro•ntImDpoloerm•enAt dadtereasm•s tmShceamsleobcLe•ieraelrDedHitefeftenaerltrteimhon’nistniaFatnreotsnatndDogoror w• cAardddiorevsasscthuelasr,oc•i•aSl DdcaiefltfeerLemeneitniHatneetasaltnhd’s gFrroowntcDaordoirovascular, • Scale L•eeDHifefaelrtehn’

our care plan to enidsuerneticfioendtiinnuoituyr oCfoomumr cuanriety Health pildanenttoifieendsuinreocuor nCtSointmruamitteyugnoyifttyoouHirnecaarletrhease volupmlaenstoanednisduernetcifoiendtSiintnruaoituyergoCyfotoomrutrimhncocuaprnreeeiatdysiecHsveoaanllutdhmoenscaonlodgidyesnetrifvieicdein our CSootmratmhteougpnyeitdtyoicHisneacnrltedhasoencvoollougmyesearnvdice Strategy toortinhcorpeea
with the bNeeset dtasleAnsts.essment. improve cloinnevse. nie
■ Explore issues specific to women's experience inwNitehetdhseAbsessetstsamleennitmt.. prove convenience anwditohutchoembNesetedtasleAnstism. epssrmoveenctl.ionnevse. nience and outcomNeeseds Assessmenitml.inperso.ve convenience and outcomes for pati•enOtspbtiymcizo
Setting Goals and Reviewing the workplace; including communication styles,ed R• IDGeHsTignC•aUnRILdmTIGipUmlHeRpmTlEeemCnetOnmStoTarbunidifiiteydand mortality • • DRIemIsGpiglHenmTaneCndAtimRpoElrebmidfeoitnrytpaaantudiennmiftisoedrbtyalictoynne•ctiDngestihgenm•anwIdmitihpmRlepImlGeemHnfeoTtnrmtTpoaIaMrtub•ineEidnifOiit&tesypdPbtaiymLndAcizomCenEsonuerrtcgatliiicntaygl stherevm•icewIsmittpholement morb•idfoRiOtryIpGptaianmHtdiTiezmneCtossOurbtrSagylTicctyoalnsneercvticinegs tthoem with a primarymcaarxeimpirz
ram Voice-of-tchoen-fCeorennscuemsetroPhreolgpraums quickly Vcooicnef-eoref-ntches-CtonhseualmppeurirsmPqaruroiycgkcralaymre provider.Voice-of-tchoen-CfeornensucamepsertriomPharoeryglmprcaauamxsreimqpuizricoekvaliydcceer.ss and drivceonefxecreelnlecnecset.o healpmpuarsixmiqmauirziycekcalaycrceepssroavniddedr.rive excellence.
VRIReTsUuALltFsACILITATOR-LED COURSE ■ nsIdteeegrneototifityaytapionends sokvilelsrcaonmderisskubtatlkeinggender bias oremtheDrnoetuligvheErxoacueIrpmptaeeteeoptnftnafiirgeosfomoSonuarnvctttrgemsrae-uefo.lsotdeonhEcmanegaiuxndgnbspdaeoFdeefneiiffrdnnsotursgiei.aerefedyrxlnfvniaopancicbcuenaieeairrdnlii-letcidmayRniradcipeolvdersfverouicneavlasbetsrsmieliisteasynnu. tdes.
toidfeonctuifsyaannddfaudedl oreusrsimisspureosv.ement to focus ainddenfutiefyl oaunrdimadpdrorevsesmisesnutes. identify and address issues.
Persoefnfo-Crtesn. tered Health Patient Care Navigation Strong Financial Results
Provide safe, individualized care to efforts.
promote an optimal quality of life. Deliver uniquely convenient Improve the affordability of care and
ensure ongoing financial viability.
and seamless care.

■ Conceptualize aLneedHeiamlth FpY 2l0e22m| 13ent an appliedLeleeHeaalrthnFYin20g22 | 13
project

STRATESGTCICRoAPTmREIOGpIRCeITtPIeREISnOcRiIeTIsE:S Drives RSeTRsAuTltEsG,ICMPaRnIOaRgITeIEsS Performance STPRrAoTEgGrIaC mPRIFORoIcTIuESs: STRATEGIC PRIORITIES

1 11

Sustain a culture of safety ■ Strengthen oBurehiignhg-pearforSmtinrgategic LeadReedruce the financial burden on our
11
■ Being an Inclusive Leaderphysician and provider network to
Target Audience: All LeadersCreate anReendvuircoentmheenfitnwanhceirael tbeuarmden on our
memibs ethrspeifaretweielonvrCstaksltpuao2olrenavdiducev,ercaraeoonslflmdcecfmLoho2esouDteinrcoiHetefi.ebecassaletrcbheyt.rtliopewertriinrogens:uPltesDoewplivelhterhehaitgandhro-qeetush2anmleiotyyh,oaerqrfmuee.iteaeblleno, gwangeerdshainpd enhance access and individualized care.
patients and communities by lowering
overall cost of care.

■ Be2 ing a Resilient Leader 2

of their workStrenDgtivheernsipfyataienndtgerxopwerhieignhc-evalue sperrvoicecs ess andeviodeunctec-boasmed ecasre.. Unfortunately, ■ Being an Organizational LeadersInnovate approaches to access and

integrated patient care – expanding our
and fcoornloseuurmaeedxrpleaonyrdaslitnyg.ocofmtemnunitfieasi. l to engage and reinforce this sense Diversify and grow high-value services
for our expanding communities.
r■ea chBanediinmgpacat. n Accountable Leader
of ownership during performance management
KEYdAiCsTKcIEOuYNsASsCiToIOnNsS.
KEY ACTIONS ■KE YBAeCTinIOgNSa Developmental LeaKdEeYrACTIONS

• Develo•p aDnedveimTlopphleaminsdenicmt aopsleutmraretsengteypawrtnielrlshsiphs ow• Etnghaege ppaotiesntist, ifavmeiliees,fcfaeregcivteros f shifting • Expand t■he caApapbilpitieliseodf InnLoevaatursn, ing Pro• jeDecvetlop and implement partnerships
to strengtwhietnh dpiavyeerrssitay,nedqeumityplaonyders that focus

the traditional role of planner and evaluator from Duration: 12 monthsinclusion.on lowering the overall cost of care.
the leader, to a shared responsibility between leader• Implem•enDtiaffetereanmtiamtemanbdergrreotwenctaiordniovascular,
and stakeholders in key quality and our Clinically Integrated Network to with payers and employers that focus
safety venues. deliver seamless care. on lowering the overall cost of care.

• Address the social determinants • Scale Lee Health’s Front Door • Differentiate and grow cardiovascular,
aSfimotprrparpritmoaeN1bvtga2ieeyryoyncttmoocmsanaibvnrnoeyecinrnpcneiAoreaoatnnsvpcenhtiedevipceaooptrnl.ilunndirmgcoo/etauhAsgtencamrdontamdwsmemi'sthiSsitssaitothenrmoPeu•rngoolmOinrtphcatehtxsoeioim.mnpsfiizezosedeInim:scausctArcgaieennidcsrdsaaemlaostnnseidcritoovsdilcnaosriegvin,seyotfdesonoxecrlvCetlilcoloeOenwctLeh.eCed
• Dwpleiatsnhigttnoh•eaennbOloidsenrpusteihrttmseiomt.aapapcillozeeennendmntdditscei.unsnrutgaeaitniacylmdaulolonofsinpfeowicreuovldroilscocegaystryeethsoeeerv.iclTeehaidse•srhINidmteeipefonldtteismfifbeAeodsnustcienmisulosodmusrrbesCindootie.tmnymmancudnpoitmlyaooHrcyteaahellittihyengowanndership,
Voice-of-tmhaex-CimdoinzeseuvamceceerlsoPsrpoangidrnadmgrivetehxcreollenucge. houcotnfetrhenecesptoehreflpoursmquiacknly ce management
to focus and fuceyl ocurleim.prLoveemaednters will expideentrifiyeanndcaeddrhesos iwssuetso. use effective endorsement.
efforts.

Lee Health FY 2022 | 13 A Guide to Developing Leadership Effectiveness | 13
Lee Health FY 2022 | 13

OUR ROADMAP OUR ROADMAP
UR ROADMAP L E A D E R S HSItrPateDgyEOVveErvLieOwStPraMtegEyNOvTervCieOw U R S E S

Strategy Overview for Fiscal Year 202fo2r Fiscal Year 2022

o2r Fiscal Year 2022

RIGHT CULTURE RIGHT CURLTIGUHRTE CARE RIGHT CARREIGHT TIME & PLACE RIGHT TIM

CDE-LheEvaARerNglIoNeGpN+mVuIeRrTnsUetALPLFAreoCaILgdITreAaTrOmR-LED COURSE DVIRiSTUCAL® FWACIoLIrTAkTpORla-LcEDeCOURSEs&castovchPniDargLvoreaeeAuln.tigvCiioheeEErnnxotacuRerpIPptaepGertntroaHioigeovmmPnTaindtgeoma-CeerftlosedeUsEocmaaRaLuxnfnnbeTspI-dG,eeCoUDeiPrdRnpHserseRaedit.enIleTitiErGimxvtvivnaIepeCiHmiancdcrnreeldeAeeTuprtunqi-adrensRdCuTolSenuiraqHzvEaIatcrileMvuremieetoedeeytaoElnnlhecylNnoRtegsa&ghfcasrIaooFvelGcPififnifnateHgnoLvorg.areeATdnnf.tiCaiincCoebEainOnainltiltcSyRiTaPpeolrrsfvoouicvmaPlaibdterosietrlthisetsaDryoaonaR.enfdunelI-igvG,CoheiEnpHerxodtnTaicuimtverpeICiamdptaerleeAeutntpqnaiiadDgerRoPmsuRlonSaieunaaHzEvtgIltrlemtia-GeireevefitdaoleoeyadetHonEnhrcmclondtaTRuegxatuhgfnbsrpnsICaoeTdleFeGeiieffqiradIiaftnesrsHnMouorme.ig.eeareeTrEdxlnlvfneyNpiaincCscc&ebcasaieeOraiovnli-cPielnditcSagnLyRvirrTaciaeeAeovlen.tesfvCiinuoeicaEnlanbttrstielhitDaryone.udligvheErxoacuerpPptaepertntroaioiDgeoPvmRmPnaeinadtgIelomtia-GeverfitaleoeseIdeHsnmEorncmaeadaTuxntupfnnnbespns-rCsTd,eeoCeoSieuqiradvIanptserrsMuermeedit.eneeoeiriEmtxoltvlvnnehyNepniiaRscegdc&regcasleeeuIraoovqFGi-cPadfendiiuiaflngnLHnivoraHrzgciaeeArlevTieden.ttnfedCiiyaainncCoebclEaointnOaaihnlftirltcSelyiRifTateeool.sfvuicalabtrsielitayn.PpdrroovmPideoertseIsmoaeanpfnne-rs,oCoSuivnptereredtnoiimtotvnheniaRegdrgleuIaoqFGadDfPiuiflnHnieoaaHzglarletiTiedvitnfdaeieyaancCnrnbclaoidtOaatiuhnlfirlnsCtcSeleyiiRifqaTaateeouolrm.esfevluliceyaNlasbtcarssieolvcitniaaygvnr.aeedn.tiioennt Patient CSatreo
DeliveImr upnroiqvuee

anednsseuarme

STRATEGIC PRIORITIES STRATESGCTICRoAPmTREIOGpRIeCITtPIeERSnIOcRiIeTIsES: MaximizSTeRsATREeGlIaCtPiRoSInOTRsIhATTiIpESG, IDC rPiRvIOeRsITRIEeSsults STRATEGSTICR

1 11

Target Audience: All Leaders and StaffRIORITSITERSATESGTICRAPTREISOGTRICRITAPITERESISOGTIRCRITAPITREESIOGIRCITPIRESIORITSITERSACTrEeaGtIeCanPeRnSIvOSTirTRoRnIATAmTITeEnESGtGIwCIChePPrReRItOIeOaRmRITITIEIESS Create an enSvTiSrRounAstmTaeiEnnGSatTIwcCRuhlAePturTRerEeItOeGoafRImCsIaTfPIeERtySIORITIES
Competencies: All members feel valued, and Lee Health 11 StrengthReendouucre
physiciapnaatinedntpsrao
SustainSaTcRulAtuTrSEetGroefInCsgatfPheeRtnyIOouRrIhTiIgEhS-performing enhance access and
InnovateDaivpeprrsoifayc
members feel valuethda, tanddoeLseneoHheaarltmh. that does npohyhsaicrmian. and provider network to integrated patfoiernot uc
Target Audience: Charge Nurse Leaders Course Description: DiSC® is an acronym describedh-peCrrfeoartmeinang
1 111 Sounsotauirn aisctuhlet1uirRrSewetrdooeufrnkcsgpeatlfhatehecteney fooinfuarcnhh1co1igiiachle-b.puerrdfoernmoinngour is theirSwtroernkgptlhaRecenedooufucrcehh1t2oihgiechef-i.pnearnfoc1 iraml binugrden on our enhance ac1 cess and individualized care. reach an
Reduce t2he financial burden on our
enviSrounstmaeinSntatrewcnuhgletturhRereeetndeoouafmcuserahftehigteyhf-ipnearnfcoiraml binugrden KEY AC
in the DiSC® model: (D)ominance, (i)nfluence, (S)dermnemtwboerrks tfoeel valuethdpa,htayndsdoiceLisapenneaotaHinehednaatrlpstmhrao.nvdidceormnemtwunoirtkietsoby lowethriantgdoespnpaohtiyehsnaictrsmiaa2n. nadncdopmromvuidneitriensebtwy olorkwetoring
phyDseicliivape2nraathineigdnhtp-sqraounvadilditceyor, menqemtuwuitnoaibrtkilets,oby loweringDelivperathieignht-sqaunadlitcyo, meqmuuitnaibtiles, b2y lowering
Program Description: Charge Nurses at Lee Health teadiness and (C)onscientiousness. DiSC® is adividualiiszethdecirawreo. rkpelnahceanocfecahcocicees.s andoivnedriavlildcuoasltizoefdccaarere. .
Streennghthaenncepactioceevnestsreaaxllnpcdeorisnietdnoicvfeicdaurael.ized careS.treennghthaenncepaectivceiendstesneaxcnped-eobrivniaeedsnreiacvdelildccuaoarselitz. oedf ccaarree.. evidence-obvIanesnreoadlvlacctaoerseat.popf rcoaarceh. es to access and
Deliver high-qau2nadlitcyo, nesquumitaebr lleo,yal2t2y. integrated patient care – expanding our
2 and consumer loyalty.
2
are often viewed as someone who is “in-charge”Delive2r high-quality, equ2itable, 2 2
reach and impact.
Diversify and grow high-value services
when no one is around and required to ensure that personal assessment tool used in the workplaces to acSctersesnagnthden paetiveiIndntenneoxcvpea-teebDriaaeivspneecprdesroicfaycraehn.eds gtoroawccheisgsha-vnadlue seervviicdeesnce-bDIanisvneeodrvsaciftayereaa.npdpgroraocwhehsigtho-vaaclcueesssearnvdices2

InnovateDaivpeprrsoifaycahneds tgoroawccheisgsha-vnadlue services
to help improve teamwork, communication, ande – expandianngdocuornsuimnterglroayteadltyp. aftoiernotucraerexp–aenxdpinagndcionmg mouurnities.
integfroarteodurpaetxipenant dcianrge c–oemxpmaunndiitniegs.our integrated patfoiernot ucraerexp–aenxdpinangdcinogmomuurnities. for our expanding communities.
“everything” runs as it is supposed to under their productivity.mpact.
reach and impact. KEY ACreTaIcOhNaSnd impact. KEY ACreTKaIEcOhYNaASndCiTmIpOaNctS. KEY ACTIONS KEY ACTIONS
dwiafftecrhe.nHtotwhienvgesr,otnhadtif“feevreenryttuhninitgs”, bceacnaruesperetsheenrtole, The DiSC® Workplace course builds an understandingIONS
KEY ACTKIEOYNASCKTIEOYNASCTKIEOYNASCTIONS • DtKoeEsvYterleoAnpCgatThnIedOniNmdiSpvleeKrmKsEiEetYynY,tAeaAqCusCTtitrTIyaOItOaeNngNdySS • tDoesvterleonp•gatEahnnneddngiamsdgtipavelkeeKpermsahEitoetYiyneld,ntAetaqrsCs,usTftKiatnrIyamEOktaYeeiNlngyiedAySsq,CucaTalirIteOygNaivnSedrs • Engage patient•s, fKiEoanuxmEkprYeiaClyinelAidsqn,CuitccahTaalelirIlteOyycgaINainpvntSeaedrbgsirliattieesdoNfeIntwnoovrkattuos, • Expand• thDeecvaeploapb
and stakeholders our ClinicawlliythInptaey
duties and responsibilities are varied across all the and appreciation of the various styles of people attie•s DofevInenloopv•aatEnundsg,iamgpe•lepmEaxteipneantntasd•,stfahrDameetevcilegiaelpyosa,pbcailnirtediegsiimvoepfrlsIenmnoe•vnattEpunasgr,tangeersphinaipctilseunstio•s•,nfE.aDxmepivalieneldso,ptchaernecdgaipvmeaprbslielimtieesntofpIanrntnoevrastihuniscp,lsusio• nE. sxapfaentyd•vtehDneeucveaespl.oapbialintidesimopf lIenmnoevnattpuas,rtnershsipasfety•veDneuveesl.op adnedlivimerpsleemamenletsps acratrnee.rships deliver seoamn leoswsec
work. The result is more effective and productiveatedtNoesttwreonrgktathonedn sdtiavkeeroshiuotryld,CelqirnsuicitnwaylkiltayehnyIdnpqtaeuygaerlriatstyeaandndNdeemtwpolorkyeatronsdthstaa•tkfeoImhcouplsdleemrsenionwtukraiteChtyelpiaqnamuicyaeamllriltsyeyamIannbtdedegermrraeptteelodnytNeioresntwthoar•tkftIomocpuslem•enoAtudradCterleiansmiscawtmhlliytehmIsnpobtaceeyigraerlrraedstteeaetdnnedtrNimoenimtnwaponlortksyetors that•foAcudsdress wthitehspoac•yiaeSlrdcsaealtneedrLmeeeimnHapnelotasyltehrs’stFhraotnftoDcuosor
acute care hospitals. Moreover, Charge Nurses aree. inclusion. safety vendueelisv.er seoanmlloewssecrianrge.the overall csoasftetoyf vceapnreula.ens.to ednosenulirvleoewrcoseenraitnimnguletihtsyes ocofavroeeur.arllccaorest of caprela.n to edniseduleirvneetrcifoiseendoatimninnuleooitswuysreocrCfainorogemu.trmhceuanroeivtyerHaellaclothst of caried.entifiedoninloowurerCinSogtmratmhteeugnoyivttyeorHainellcacrlotehsatseofvcoalurem. es and • Scale L•eeDHifefaelrtehn’
sseetldtionmg tthraeimneodnoar pdaetvheltoopseudcfcoerssth. e role thus not wCoourkrsinegOrbejleactitoivnessh:ips.ervo•aonnltuwpIdmDmliatopoenhulosettrmochaoen•eemdnnbiNAtsedusdeaertednetdtertaecisaflsoiem•eAsnndstttmiSSsihm.intceneruapsamoisslrteomouyebcvrLgeeo•eieCyranfelcorttlDoe.idoomHnruitenfteerimfhtvnsenaecoec.urltratnperinmhoreineeie’antistdnnysiaiFacecHtnersevoetaoasnaannltlnutdddhDmooogeunorstocrcaowo•nlomdcgNAiadeyrdesededsniedorterivsfvsia•eAisscdscetVDwshuioeenieltaisshcosrsige,omut-nhcr•oeei•Cafan-nSSiblottmlDod.dhtceimnrapieesaftiemtlm-tfrhteseCoetou.pravLogpenmlelenyeeneiteismnctdntyuiotoHaie.mcHntnenisevneteatseacralatnnrlnPtheiduhde’rasnonsogiFgcefnrierroecvoaodwaomnlnltoucdgDmayooreduositerocarvonv•amdisccwVDeeuoseitlisahcirge,t-nh•oe•af-nSSibtmcINdhtcemroapeseainptlm-erteCofeldteepavLogsmrlel•enyeeeAeensmnctDlosuncotoiHsen.rmetinefteneisfmvnhseatseecostr.lroaotnmrpePheriunebhee’rasntodeninsdiiFgailcetfcpii.terrtesveoayudaomnaasanlntunnqddDmdduoooiegmcuonsrktroocclayowrontlmaodclgiaetyrysdsieorvvai•scceucNImloeanper,fldeesmr•eAenDlosncisnretieftesfmhsseost.roompernebhetdeindiiafailtmcpoi.ttpsreypuraprasiamonannqvdtdadiueeroigymnccnrtkocoocslnayowrbvtrlaeoyeclgniapctiyryoredonnsiveocnirevdevaceaisctrn.icendugloaturh,tecmomweisth Strategy toortinhcorpeea
CLehearHgeeaNltuhrissecsh. Walleenagreincghtahnisgitnrgadtihtieoncaulltvuireewoonfhoouwr ■ Discover your behavioral stylede•cetr.iVDngoeisctihgee-nom•af-nwtIcdhmioetihnpm-CfleepomrlneeensmuncfaemoetnpsrmetrptrioaomaPrtubhar•ineoeridyniglfOmpiitrtcesaypauadmbtxsraieiymnmqdpcuiizzorimecoenkvsonaliuydercrtccegaetrli.iicsntsayglastnhedrevmd•icriewvcIsmeoittnpheofxleecmreelenlencetnoetfcfsmofeot.rooctsrubh.s•eidafalpoimOntprydpuarpstixafmiauinmqmteadiuielirzziymncoeetkucossalrayurcbtrircmaegyelippccstysoarroolnavvsnneiededmrcevdteric.irnnievtgsettehoxecmellweetnoiftcfhofeor.ctsu.s improve cloinnevse. nie
for pati•enOtspbtiymcizo
a primarymcaarxeimpirz

afoindrdepnfauttiefi•eyl noaOtunsprdbtimiyamdpcidzoroernevnsseuesmrcigsteiiscnnuatgel stsh.eervmicwesittho identif•y aOnpdtiamdidzeressusrigsiscuael ss.ervices to
a primarymcaarxeimpirzoevaidcecre.ss and drive excellence. maximize access and drive excellence.
■ Explore the priorities that drive you during yourto focus ainddenfutiefyl oaunrdimadpdrorevsesmisesnutes.
identify and address issues.
we select, orient, train and empower them to take workdayefforts.
on this important role and portray them as credible,
transformational frontline leaders on the unit. ■ Discover the similarities and differences among the
WorkplaceLese HteyalltheFsY 2022 | 13
Lee Health FY 2022 | 13 Lee Health FY 2022 | 13 Lee Health FY 2022 | 13
Program Objectives:
■ Discover your reactions to different DiSC® styles
■ Lead through influence and inspire trust, develop
resiliency and empoOUwReRrOAyDoMuArPself and othersOUR ROADMAP Course Length : 4 Hrs.

■ Leverage verbal anSdtnroant-evegrbyalOcovmemrvuineicwaStitornategyNOotvee: Trhveireewis pre-work and a fee for your
skills to effectively fleoard,Fdiirseccat al nYdefaacrili2ta0te2fwo2orrkFiscailndYieviadura2liz0ed22profile.
within the unit

■ Collaborate with others in the hospital environment
to get things done
The 5 Languages of■ RIGHT CARREIGHT TIME & PLACE RIGHT TIM
Appreciation at Work■
RIGHT CULTURE RIGHT CURLTIGUHRTE CARE Patient CSatreo
DeliveImr upnroiqvuee
wnMDoihaf-fkereeinsrekhrneiagtsnihoadltqvehiunbiaggelhittc-yworiendskefelnictschDiriltsoteesuuiligoavaheaEndrxotnacsuieoedrprptaeinenstntariigehsomenaanitgcma-pefltoodeEcimaamguxnbspndneeeerddsrsiei.zleeyrxmvnepiccemeertai-ehdnanrecivaneegnnsteeathmrDgroieuneeligvsnheErxotacuerpPptaepertntroaioigeovmmPnaVindtgeoma-eerftIlosedesREocmaaauxnfnTnbesp-d,eeCoeUirdnpsersedit.enAeirimxtvvnepiiLacdcreleeeurqi-adFedulniraHzAcilevieetedCyanclotIahfLrelifIteTo. ATOPpRrroo-vmPiLdeoeErtsesoDaanfne-,CoCinpedOtniimtveiUadrleuqRadDPulieaaSHzlletiievitEdaeeyanTrnclodtatuhfMrnsCeleiifqaateuorm.eelleyNscasovcniagvraeen.tiioennt
anednsseuarme

of conflict and appropriate resolution strategies

■ Describe the impact of organizational change on STRATEGSTICR
people and gain a differeSTnRtApTEeGrIsCpPeRIcOtRivITeIESof the roSleTRATESGCTICRoAPmTREIOGpRIeCITtPIeERSnIOcRiIeTIsE:SMaximizSeTsRARTEeGlaICtiPoRnSIOTsRhIATiTpIEsSG,ICMPaRiInORtaITiInESs
of a Change Agent 1 Cu1 stom1er Focus 11
StrengthReendouucre
Create an environment where team Create an enviSrounstmaeinnat wcuhleturereteoafmsafety Sustain a culturSetroefnsgatfheetny our high-performing

Charge Nurse Leadermembers feel valued, and Lee Health Target Audience: All Leaders and Staffmembers feel valuethda, tanddoeLseneoHheaarltmh. physiciapnaatinedntpsrao
is their workplace of choice. is their workplace of choice.
Program Overview: The that does npohyhsaicrmian. and provider network to

Program is a seven-week course that covers six 2 enhance access and individualized care. enhance access and
2 ThDeeli5verLhiaghn-qgu2aulitay, geqeuitsabole,f
DeClivoe2ruhirghs-equaDlitye, esqcuirtaibplet, ion: A2 ppreciation
leadership competencies. ESatrcenhgthceon pmatipenet etxepenriecnyce will at Work assistsStrengthen paetiveindtenexcpe-ebriaeTsneMcdecare. staff anedvidleencaed-bIaensnerodsvactaiernea.puprnoadcheesrtsotaaccnesds ainndg InnovateDaivpeprrsoifayc
comprise of a 1 Hr. E-learning canod ucornssuemser laoynaldty. 2 Hrs. of and conhsuomwer lotyoaltye. ffectively communicaintteegraatuedtrpheaateciehnnattncdiacriem–paecxtp.anding our integrated patfoiernot uc
Virtual Facilitator-Led- session appreciation to their colleagues, and provide reach an

KEY ACTIONS KEYtAhCeTKIEOrYeNASsCoTuIOrNcSes to begin to aKpEYpAlyCTtIOhNisS KkEnYoAwCTlIeOdNSge KEY AC

• Develop and implement a strategy proactively in their current work environment.• Develop• aEnndgiamgpelepmateinent tas,sftaramteilgieys, caregivers • Engage patient•s, fEaxmpialineds, tchaerecgaipvearbsilities of Innovatus, • Expand• thDeecvaeploapb

to strengthen diversity, equity and Course Objectives:to strengtahnedn sdtiavkeershiotyld, eqrsuitnykaenydquality and and stakeholders ionukreCyliqnuicaalliltyy Ianntedgrated Network to our ClinicawlliythInptaey
inclusion. safety venues. deliver seamless care. deliver seoamn leoswsec
inclusion. safety venues.

• Implem•enAt dadtereasms tmhemsobceiralredteetnetrimoninants

■ Understand the importance of appreciation in theplan to enisduernetcifoiendtiinnuoituyroCfoomurmcuanreity Health
workplace, and identify the negative results thatwith the bNesetedtasleAnsts.essment.
• Implement a team member retention • Address the soc•iaSl dcaelteerLmeeinHanetaslth’s Front Door • Scale L•eeDHifefaelrtehn’
plan to ensure continuity of our care identified in our CSotmramteugnyittyoHinecarltehase volumes and Strategy toortinhcorpeea
with the best talent. Needs Assessmenitm. prove convenience and outcomes improve cloinnevse. nie

• Design and implement a unified can occur when team members do not feel valued• Design •anIdmipmlepmleemnetnmt oarubnidifiiteydand mortality for pati•enOtspbtiymcizo
Voice-of-the-Consumer Program Voice-of-tchoen-CfeornensucmesetroPhroeglpraums quickly a primarymcaarxeimpirz
to focus and fuel our improvement ■ Delineate the difference between authenticto focus ainddenfutiefyl oaunrdimadpdrorevsesmisesnutes.
efforts. • Implement morbidfoitrypaantdiemntosrbtaylictyonnecting them with
conferences to healppursimqauriyckclayre provider.
identify and address issues.

efforts. appreciation and employee recognition

14 | Lee Health

■ Describe each of the 5 languages of appreciation
and what they look like in daily work life, and
affirm the core components for appreciation to be
communicated effectively

■ Utilize the core factors necessary for individuals to
truly feel appreciated

■ Apply the principles of the languages of
appreciation in everyday work relationships by
utilizing the tools and resources provided

SoU2tRrrRaOFAtDieMsgAcPyaClOo■Yuv ereIesadenrercvLno2etiuienf0nygwt2teah2rned:d4dwHeharsel .wn istthartthiengvatorioaupspclyhathlleencgoenscepts

Note: There is a fee for your individualized profile.

& PLACE RIGHT CURLTIGURHRITEGCHAT RTEIMER&IGPHLATCCEOST RIGHT CARREIGHTRITGIHMTE C&OPSLTACE RIGHT TIME R&IGPLHATCCEOST RIGHT COST

VLIeRTaUrAnL iFnACgILItToATOLRe-LaEDdCOURSEscastovchniDargvoreaeeuln.tigviioheeErnnxotacuerpPptaepertntroaioigeovmmPnaindtgeoma-eerftlosedesEocmaaauxnfnnbesp-d,eeCoDeiPrdnpserseaedit.enleitirimxvtvivnaIepeimiancdcrnreeldeeeuprtunqi-adrensdCuolSenuiraqHzvaatcrilevuremieetoedeeytaolnnlhecylNnotegsaghfcasraooFvelcififnifnategnovorg.areednnf.tiaiincoebainnainltiltcyRiaPpeolrrsfvoouicvmaPlaibdterosierltisetsayoana.nfdne-,CoinpedtniimtveIiamdrleeupqnadDrPsuloSieuaaHzvltrletieireevitdaoeeyatonnhrclondtegatuhgfrnsCaoelFeiiffqiaiaftnenouorm.gearedlnlfeyNiancsbcasaiaiovnlcilnitcagyRviraaeeeoln.tsfviiuoeicanlanbttrsielitayn. d Patient CSatreonNgavFiignatnicoinal Results Strong Financial Results
DeliveImr upnroiqvueetlhyecaofnfvoerdnaiebniltity of care and Improve the affordability of care and

anednsseuarme olensgsocianrge.financial viability. ensure ongoing financial viability.

RIORITSITERSATESGCTICRoAPmTREISOGpTRIeCRITAtPIeTERESnISOGcTIRCRiIeTAPITsREE:SIOGAIRClITlPIRESIORITSITERSATEGIC PRSIOSTTRRIATATITEESGGICICPPRRIOIORRITITIEIESS STRATEGSTICRAPTREIOGRICITPIERSIORITIES STRATEGIC PRIORITIES

1 111 1 11 11 1
Target Audience: All Staffh-peCrrfeoartmeinang enviSrounstmaeinSntatrewcnuhgletturhRereeetndeoouafmcuserahftehigteyhf-ipnearnfcoiraml binugrden Sounsotauirn a cultuRrSeetrdoeufncsgeatfhteheteny foinuarnhcigiahl -bpuerrdfoernmoinngour
StrengthReendouucrehtihgehf-ipnearnfociraml binugrden on our Reduce the financial burden on our
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Program Description: Learning to Lead is a leadershipdividualiiszethdecirawreo. rkpelnahceanocfecahcocicees.s enhance access andoivnedriavlildcuoaslitzoedf ccaarree..
2 overall cost of care.
andoivnedriavlildcuoasltizoefdccaarere. . enhance acocevessraallncdoisntdoivficdaurael.ized care. 22
2
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development program for employees who aspire toDelive2r high-quality, equ2itable, 2 Diversify and grow high-value services
Deliver high-quality, equitable, 22 for our expanding communities.
assume future leadership roles or are currently in ans to acSctersesnagnthden paetiveiIndntenneoxcvpea-teebDriaaeivspneecprdesroicfaycraehn.eds gtoroawccheisgsha-vnadlue seervviicdeesnce-bDIanisvneeodrvsaciftayereaa.npdpgroraocwhehsigtho-vaaclcueesssearnvdices
InnovateDaivpeprrsoifaycahneds tgoroawccheisgsha-vnadlue services
e – expandianngdocuornsuimnterglroayteadltyp. aftoiernotucraerexp–aenxdpinagndcionmg mouurnities. integfroarteodurpaetxipenant dcianrge c–oemxpmaunndiitniegs.our integrated patfoiernot ucraerexp–aenxdpinangdcinogmomuurnities.
informal leadership role such as Team Lead or Chargempact.
Nurse. reach and impact. reach and impact. reach and impact.

IONS KEYTAhCTKisIEOYiNsASCaKTIpEOYrNoASCgTKrIEOaYNmASCtThIOaNtS focuKsEYesACoTnIONtSraKKnEEYsYiAtACiCoTTInOIOiNnNSgS KEY ACTKIEOYNASCTIONS KEY ACTIONS

from ‘Peer to Boss’ and introduces the 4C’stie•s DofevInenloopv•aatEnundsg,iamgpe•lepmEaxteipneantntasd•,stfahrDameetevcilegiaelpyosa,pbcailnirtediegsiimvoepfrlsIenmnoe•vnattEpunasgr,tangeersphaiptisent•s•, fEaDxmepivalieneldso,ptchaernecdgaipvmeaprbslielimtieesntofpIanrntnoevrasthuisp,s • Expand• thDeecvaeploapbialintidesimopf lIenmnoevnattpuas,rtnerships • Develop and implement partnerships
atedtNoesttwreonrgktathonedn sdtiavkeeroshiuotryld,CelqirnsuicitnwaylkiltayehnyIdnpqtaeuygaerlriatstyeaandndNdeemtwpolorkyeatronsdthstaatkfeohcoulsders ionwukriteChylpiqnauicyaeallriltsyyaIanntdedgemraptelodyNerestwthoartkftoocus our ClinicawlliythInptaeygerrasteadndNemtwpolorkyetors that focus with payers and employers that focus
deliver seoamn leoswsecrainrge.the overall cost of care. on lowering the overall cost of care.
(Communication, Collaboration, Coaching & Change)e. inclusion. safety vendueelisv.er seoanmlloewssecrianrge.the overall csoasftetoyf vceanreu.es. doenlivloewr seerainmglethses coavreer.all cost of care.
that lay the foundation for leadership and sets thero•ntImDpoloerm•enAt dadtereasm•s tmShceamsleobcLe•ieraelrDedHitefeftenaerltrteimhon’nistniaFatnreotsnatndDogororw• cAardddiorevsasscthuelasr,oc•i•aSl DdcaiefltfeerLemeneitniHatneetasaltnhd’s gFrroowntcDaordoirovascular, • Scale L•eeDHifefaelrtehn’stiFatreonatnDdogorrow cardiovascular, • Differentiate and grow cardiovascular,

participants on a path to successe anwditohutchoembNesetedtasleAnstism. epssrmoveenctl.ionnevse. nience and outcomNeeseds Assessmenitml.inperso.ve convenience and outcomes orthopedics and oncology service
volupmlaenstoanednisduernetcifoiendtSiintnruaoituyergoCyfotoomrutrimhncocuaprnreeeiatdysiecHsveoaanllutdhmoenscaonlodgidyesnetrifvieicdein our CSootmratmhteougpnyeitdtyoicHisneacnrltedhasoencvoollougmyesearnvdice Strategy toortinhcorpeeadsiecsvoalnudmoenscaonlodgy service lines.
improve cloinnevse. nience and outcomes
for pati•enOtspbtiymcizoennsuercgtiicnagl tsheervmicwesittho • Optimize surgical services to
a primarymcaarxeimpirzoevaidcecre.ss and drive excellence. maximize access and drive excellence.
Leaders as Teacherse•ctiDngestihgenm•anwIdmitihpmlepmleemnfeotnrmtpoaartub•ineidnifOiittesypdbtaiymndcizomensonuerrtcgatliiicntaygl stherevm•icewIsmittpholement morb•idfoiOtrypptaianmtdiiezmnetossurbtragylicctyoalnsneercvticinegs tthoem with

Program Objectives:der.Voice-of-tchoen-CfeornensucamepsertriomPharoeryglmprcaauamxsreimqpuizricoekvaliydcceer.ss and drivceonefxecreelnlecnecset.o healpmpuarsixmiqmauirziycekcalaycrceepssroavniddedr.rive excellence.
■ Understand and navigate the transition from being Lee Health employs a Leaders As Teachersto focus ainddenfutiefyl oaunrdimadpdrorevsesmisesnutes.
identify and address issues.
approach to enhance the learning andefforts.
■ oaDniPseceoeffvreetcortiyvBoeouscrsoDmiSmCubneichaatvioionral style and its impact AdsyessvtTeeelmoacpshmheaersrnetfatohcfeuiiltrtsyelexfrapodemerireasncacrnoedsssastnthadeffe.hxLepeaealtrdhteisresLee Health FY 2022 | 13
Lee Health FY 2022 | 13 Lee Health FY 2022 | 13 Lee Health FY 2022 | 13

■ Identify effective ways to provide feedback and by facilitating orientation, functional skills
initiate a coaching relationship
training, leadership and staff development
programs.
■ Recognize the benefits of collaboration and key
attributes that make collaboration a success
The Leaders As Teachers approach:
■ Learning to lead through the challenges of change
■ helps drive business results and health
Program Overview: The Learning to Lead Program system value
is a five-week course that covers five leadership ■ stimulates the learning and development of
competencies. Each competency will comprise of 2
Hrs. of Virtual Facilitator- Led session. both leaders and teams
■ improves the leadership perspective and
skills of those who teach

LEADERSHIP ■ strengthens our organizational culture and
TRANSITIONS communications

COMMUNICATION ■ promotes positive business and
COLLABORATION organizational change

COACHING ■ leverages top talent to inspire, mentor,
coach and train others

CHANGE

A Guide to Developing Leadership Effectiveness | 15

SELF-PACED
LEADERSHIP DEVELOPMENT E-LEARNINGS

The Skillsoft Leadership Development Program, developed in partnership with MIT Sloan Management
Review is a library of innovative online leadership development resources available to Lee Health’s
Supervisors and above.
This program is designed to support accelerated learning of leadership principles while also facilitating
workplace application with the ability to access resources to lead our organization, your team and your
professional development. It focuses on key competencies required for the digital age and fresh relevant
leadership topics.

Leadership Topics

Leading The Business Leading Yourself Leading Your Team
■ Customer First Leadership ■ Building & Leading Teams
■ Judgment & Decisiveness ■ Executive Presence ■ Cross-Cultural Leadership
■ Leading a Culture of ■ Developing People
Execution ■ Leadership Networking ■ Embracing Diversity
■ Leading Innovation ■ Leader as Coach
■ Leading Organizational ■ Leadership Transitions ■ Leader as Motivator
Vision - New Leader Transitions ■ Leading Through Change
■ Managing Priorities - Becoming a Frontline ■ Leading Virtually
■ Problem Solving & Decision Manager ■ Managing Conflict
Making - Moving into Middle ■ The Collaborative Leader
■ The Adaptive Leader Management ■ Leadership Toolkits
■ The Digital Leader - Becoming a Senior Leader - Facilitating a
■ The Influential Leader Brainstorming Session
■ Thinking Critically ■ The Accountable Leader - Facilitating a Workshop
■ Thinking Strategically - Running a Team Debrief
■ The Agile Leader

■ The Emotionally Intelligent
Leader

■ The Ethical Leader

■ The Mindful Leader

■ Women & Leadership

Access from Learn@Lee

GO TO:
My Library > Skillsoft Leadership
Development Program

THEN SELECT:
One of the five topical folders
below to begin

Lee Health is committed to building your leadership skills while also respecting your time. The content in the Skillsoft
Leadership Development Program is delivered in 5-8 minute video segments to select as little or as much as you
need at your convenience. In addition, each of the leadership topics offer additional microlearning videos, books,
audiobooks, practice modules, reflections and job aids to share with your team or colleagues.
16 | Lee Health

COMMON LEADERSHIP CHALLENGES AND
RECOMMENDED COURSES

As you plan your leadership development, here are a few recommended courses grouped by common leadership
challenges. Select the Facilitator-led courses or Self-paced E-Learnings* that best meet your needs.

I AM A NEW LEADER AT LEE HEALTH. I AM LEADING DURING UNCERTAIN TIMES.
RECOMMENDED COURSES: RECOMMENDED COURSES:

■ Hello, Leader! ■ Leading through the Challenge of Change
■ Becoming an Emotionally Intelligent Leader ■ Leading through Disruption
■ Communication: Connect through Conversations ■ Leading through Problem Solving and
■ DiSC® Management
■ Leadership Transitions* Decision Making
■ The Agile Leader*
MY TEAM NEEDS HELP MEETING OUR GOALS. ■ The Mindful Leader*
RECOMMENDED COURSES:
I WANT TO CREATE A MORE INCLUSIVE CULTURE
■ Addressing Poor Performance ON MY TEAM.
■ Coaching: Move People Forward RECOMMENDED COURSES:
■ Executing Strategy at the Front Line
■ Setting Goals and Reviewing Results ■ Communication: Connect through
■ Leading a Culture of Execution* Conversations

I WANT TO CREATE MORE ENGAGEMENT AND ■ DiSC® Workplace
RETENTION WITHIN MY TEAM. ■ Leading Others through Conflict
RECOMMENDED COURSES: ■ Embracing Diversity*
■ Women & Leadership*
■ The A.R.T. of Behavioral Interviewing
■ Coaching: Move People Forward I WANT TO INCREASE DAILY PRODUCTIVITY ON
■ Engaging and Retaining Talent MY TEAM.
■ The 5 Languages of Appreciation at WorkTM RECOMMENDED COURSES:
■ Leader as Motivator*
■ Leading Meetings: Use Time Effectively
I WANT TO BUILD A HIGH-PERFORMING TEAM. ■ Leading Virtually
RECOMMENDED COURSES: ■ DiSC® Workplace
■ Developing Others
■ Building & Leading Successful Teams ■ Managing Priorities*
■ Building and Sustaining Trust
■ Delegation: Engage and Empower People I WANT TO ENHANCE COLLABORATION ON MY
■ Leader as Coach* TEAM.
■ Leader as Motivator* RECOMMENDED COURSES:

■ Building and Sustaining Trust
■ The Collaborative Leader
■ Leading Others through Conflict
■ The 5 Languages of Appreciation at WorkTM
■ Leadership Toolkits*

A Guide to Developing Leadership Effectiveness | 17

HOW TO ENROLL IN COURSES ON LEARN@LEE

1 Login to Learn@Lee 5 Once enrolled –
You will receive an email notification from “no-
[email protected]’. This email will list the date
and details of the program including virtual login
information. Find attached an outlook calendar
invite. Double click on the outlook calendar icon
to add it to your calendar.

2 Access My Library > Leadership
Development

3 Click on each of the categories to scroll To withdraw from the course -
through the different course offerings. Follow Steps 1 to 4. This time the course
you are enrolled in will have ‘withdraw’
4 Click on the course to enroll in an available next to it. Click that link. Once withdrawn
session – you will receive an email notification
confirming withdrawal. Click on the
calendar invite and say ‘Remove from
Calendar’.

18 | Lee Health

YOUR LEADERSHIP DEVELOPMENT PLAN

Employee Name : ___________________________________

Identify up to TWO leadership competencies you want to prioritize for your development in FY’22.
An effective leadership development plan:
■ Addresses individual learning needs to improve practice, but balances those needs with department and organization’s needs.
■ Includes reflection as a part of the individual’s learning and growth.
YOUR LEADERSHIP DEVELOPMENT PLAN
Development Goal Relevance Developmental Activities Time-Frame Expected Result/Outcome
A Guide to Developing Leadership Effectiveness | 19What is myWhat need(s) does my goal How will I know I have
developmental goal? address? What I will do to improve When will I complete my accomplished my goal?
or strengthen my development plan?
leadership practices.

1

2

Developmental Goals can also be entered on Infor Employee Space >Manage Goals> Request New Goals

SAMPLE LEADERSHIP DEVELOPEMENT PLAN

20 | Lee Health
SAMPLE LEADERSHIP DEVELOPMENT PLAN

Employee Name : __M__a_r_y_C_l_a_rk_e________________________

Identify up to TWO leadership competencies you want to prioritize for your development for FY’22.
An effective leadership development plan:
■ Addresses individual learning needs to improve practice, but balances those needs with department and organization’s needs.
■ Includes reflection as a part of the individual’s learning and growth.

Development Goal Relevance Developmental Activities Time-Frame Expected Result/Outcome
What is my What need(s) does my goal How will I know I have
developmental goal? address? What I will do to improve When will I complete my accomplished my goal?
or strengthen my development plan?
leadership practices.

1Example: Improve my Need for all staff to receive • Complete course on 4/15/22 • I will demonstrate
skill and comfort in accurate feedback and ‘Communication : Connect confidence in giving “rich,
providing specific and timely recognition of their Through Conversations’ real-time” feedback.
timely feedback to performance.
staff. • Identify peers with • My unit will show
strength in this skill and improvement in employee
ask them to share their engagement and voluntary
expertise turnover

• Provide specific and timely
feedback to members
of my team working on
Project X.

Developmental Goals can also be entered on Infor Employee Space >Manage Goals> Request New Goals

A Guide to Developing Leadership Effectiveness | 21

[email protected]

© Lee Health 2021 • 1697_2 11/21