NRM-139-16-Magazine (12 pg) Revised2

A REPORT TO SPRING ADDITION

Our Community

In the past three years, we have seen unprecedented growth
at NRMC. In fact, we had 120,000 patient visits last year.”

Kirk Soileau, CEO

Don’t Let Chronic Wounds
Slow You Down

At Natchitoches Regional 318.214.4822
Medical Center, we
are focused on our SNtaaftfcMhiteomchbeesrsRegional Medical Center
three patient-centered DIsnCeuapawmertcrrhgnIoiiaetedNStbnhtmherotersepfaayraef.iuti.vta,df1mnhEmcrfIseae0gehnetaneny10Micstpncdetc0%hheeoaavdee0vtvarctem,ooe%ceetiehrpesfuordrtbyetnaaoyynscsseftltcodopfosir,pRiyaeunae-sdriesenn:ynsefeersbaigtosafdne,lryoeiitcnestteofcrohpemonnoIhmimerfmchfahohtewemeltfafopeohdreMiveoaoenrsekela.lrtsmlent-tmmtiThhadobaoNehanineynewnccdaddaitaaatNnntiltrillpcIcsgnihkeahCnaa,wt-awiytlikcpaetstiaohhcnoenayialauonintkdctovtriehtoeuaaehittresnncihlh.raallashtTaevavjttfeRobtsehhioacssublirioeehafeslr,dagsaawdgsiayceoibineeoonnohtcltnrinoeuaothoyiosoratmrutn,iefrnloyIdri.sppMongoaf,mgaofestuyareetergegneirddlteriaadaaiIveontccntaeIcatctttieomlioptynmae.raat ke
organizational goals. Kindest regards,
Terri T. Poehl
Be in the top percentile for patient
satisfaction compared to national
benchmarks

Become a Top 100 Hospital, a
distinction based upon specific
criteria including in-depth details
related to quality of care and
customer service

Earn the Malcolm Baldridge
National Quality Award. Only
a few hospitals have earned
this distinction, and NRMC is
working diligently to further
develop the processes and
accountability needed to
achieve this level of excellence.

2 SPRING 2017

Letter from the CEO Board of
Commissioners
Kirk Soileau
John Luster,
I will always remember the day I graduated from nursing school. Chairman
I could not have been happier. For nearly 20 years, I held nursing
positions at hospitals in Mississippi and Louisiana and loved every Roger Williams,
minute of it. Over time, I came to appreciate how important each of Vice Chairman
these hospitals were to the communities they served. That’s when my career started to take a different Ronald Corkern
turn, and I began to focus on leadership roles in administration and the impact I could possibly have on Chris Ingram, MD
the overall hospital’s success. Arthur Welch
Samuel Jackson
Fast forward to 2013. When I came to NRMC to accept the CEO position, I did so with the intention of Russell Rachal
helping to transform a good hospital into a great one. I was honored and humbled to be at the helm of
NRMC that generations have spent their lives building. What an awesome legacy. The first task was to NRMC
create a vision for the future of NRMC, and so the Board, Leadership Team, Associates, physicians and Leadership Team
volunteers worked together to create our vision and goals. What we have accomplished as a team since
then is truly amazing, and we seem to gain even more momentum with each day. Kirk Soileau,
Chief Executive Officer
As I look around our hospital and see the robotics program, wound care, pain management center,
walk in clinic which we’ve put in place, and the new physicians who have come on board, I know we are Brad McCormick,
moving in the right direction. I also look at the growth we’ve experienced in terms of patient volumes. Chief Financial Officer
Wow! And I look at the economic impact we are making on the region’s economy. Here’s a snapshot of Dawna DeBlieux,
our economic footprint from 2016.
Chief Nurse Officer
• A $119 million economic impact on the area’s economy Phyllis Mason,
• A $26.8 million impact in terms of wages and benefits for our 700+ Associates Chief Medical Officer
Ernie “Buzz” Scott,
My passion will always be the care we give our patients, but I also know that to provide great care, we Vice President Human
have to be on a sound financial footing. That’s why we have stringent business practices in place, and Resources/Support Services
work to reduce waste or inefficiencies. Eugene Spillman,
Vice President of Facilities
I commend our leadership team and our Chief Financial Officer, Brad McCormick for making our hospital and Construction
strong. By being good stewards of our resources, we are helping to ensure sustainability for generations Nanette Bienvenu,
to come which not only impacts our community’s health but also our community’s economy. Vice President/
Administrator, Courtyard of
Natchitoches Regional Medical Center …
Inspiring Excellence Everyday Natchitoches
Cathy Jacobs,
Director of Physician/
Community Relations
Tom Matuschka,
Vice President of Business
Development and Philanthropy

SPRING 2017 3

making

Good Health

happen

KEY STATISTICS FOR 2016 COMMUNITY OUTREACH

Patient Visits...........................................120,000 • Offered two credentialing courses for continuing education for nurses in the region
Walkin Clinic................................................ 0,000 on critical care.
Mammography.................................... 000,000
ER Visits ......................................................... 0,000 • Created a network of full-time Certified Athletic Trainers onsite for student athletes
Surgeries.....................................................00,000 at all parish high schools and Northwestern State University.
Births.............................................................. 0,000
• Offered forums on concussions, sepsis, and diabetes.
• $94.5 million in uncompensated, • Ensured EMS (ambulance) service at local festivals and sporting events.
discounted, and charitable care • Sponsored Wellness Day for City of Natchitoches employees.
$147.7 million in gross patient revenue • Provided free physicals for all local high school athletes.
• Supported NRMC Foundation which provided seen community wellness grants
• Reinvestment of $3.4 million in capital
expenditures and 18 scholarships to students in Allied Health.
• Supported the community by sponsoring and participating in community events
including Chamber of Commerce, Relay for Life, March of Dimes, Walk for a Cure,
and more.
• Offered community a support group and classes on Diabetes.

RHobaGosotMoicdesAFaegteaNliiRnnMgC

4 SPRING 2017

Be in the Know............ Headline

1 Know Yourself Cuptaessimin corepro eic
Heart disease, cancer, and diabetes affect thousands in our torernatqui di temo que
community. That’s why at NRMC, we focus on early diagnosis and volore non net et quunt quis
treatment. The sooner you seek care for health concerns, the better. Your eossinctur resto erundae et
role in your health makes a difference. Regular medical care, immunizations, fugiat diorrov idicips antibusda
and screenings are proactive steps to take. You also need to know your doluptame nonsed mos aut
numbers such as blood pressure, cholesterol, and blood sugar level. il maxime eligenihic test
vellacerum adicipis nimos
2 Know About Nutrition quis volecatur? Usdae pro
Do you eat five or more servings of fruits and vegetables each day? We’ve all officias ma alitatis vendit
heard an apple a day keeps the doctor away, but did you know that eating berries — harum sed quodi ra nos
strawberries, blueberries, and raspberries — may help improve brain function. They also solorrovit, consequam dolupta
help reduce the risk of cancer. And one serving of strawberries is packed with Vitamin C. tibearum est rectur, alia cor
And berries contain fiber which is great for your digestive track. atist modissimi, unt illuptae
dolor abo. Ut volorio nsequatus
3 Know Your Skin doluptaquid
Ultraviolet light can damage the skin and cause sunburns which in turn can
lead to skin cancers. Applying sunscreen helps protect the skin from damaging maximin ctaturiatium aditamus
rays as does limiting sun exposure. Get regular skin screenings and watch for areas on re, venis aut aut que exped que
your body that appear thick, discolored, or scaly. See your doctor if you think something estin reperum sapitis ut et qui
looks unusual. delestis secuscilic to et arciur
as quis verci imincia eatias
4 Know Handwashing Technique eoste non rate di in plabo. Ut
Do you wet your hands, lather them with soap and rub vigorously the front qui omnihit imporit quo id
and back of your hand and between your fingers? How about under your nails? Take mintusam, voluptatem latus
time to wash well — no less than 20 seconds. Then rinse under running water and dry alit, ipienditior aut et aspissum
completely. Good hand washing prevents the spread of germs. es dolorepro

5 Know Stroke 6 Know Heart Attack blantinctam, velique doluptas
Warning Signs: Warning Signs: etur ab inctem eum ipsum
• chest or upper body pain nihita iduntisquas il excea
F. Face Drooping or discomfort dolenda int plam earunt et
• shortness of breath et, cupti con preprae aut
A. Arm Weakness • lightheadedness, cold sweat, vitias modiaectur alibus ni
S. Speech Difficulty nausea or vomiting or any dolorum lantem qui doluptusa
T. Time, Call 911 quamene nonsernatis ipsunt
combination of these. eatio eicidunte odi te solut
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7 Know About Muscles dolorer ectemporrore
A great way to help lose unwanted pounds is to begin a weight training intotat odis modignat. Is ent
program. The more muscle mass our bodies have, the more fat we burn. Also, harciatiure molut omnimin
building muscles has other advantages as well. It can help strengthen bones, relieve ciendi volupti untias evenihi
stress, and play a beneficial role in protecting our joints. cabore voluptatur minto totas
ipsam fuga. Et laci sin paritem

SPRING 2017 5

Moving About the Pain
Well Again! Institute

Thanks to the Pain Institute Whether pain is caused by injury,
cancer, arthritis, nerve damage,
Reggie Rice has lived his life with gusto and worn many hats diabetes, or other conditions,
through the years. He’s been a real-life cowboy, a circus clown, NRMC’s experienced and well
a pipe liner, a welder and a scrapper. Yet, all these jobs took trained team uses pain relief
their toll on Reggie’s body, especially his back and legs. therapies, medications and special
procedures to help effectively
Living out in the country, where Reggie takes care of his property and raises manage each patient’s pain.
chickens and other farm animals, Reggie realized that his pain was becoming a
problem. It was difficult to perform his daily chores, and in time, even getting up People come to the Pain
and caring for himself became painful.Walking any distance was a challenge, because Institute with many health
the pain in his legs was so intense. Out of necessity, he traded some equipment for a concerns including:
golf cart, so he could get around the property to care for the animals. At night, it was • Back Pain
impossible to lay flat in his bed comfortably. Instead, he settled for a recliner where • Neck Pain
he could sleep short periods of time with less pain. • Headaches
Reggie’s wife, Anita, urged him to see a pain management specialist, and they set up (Including Migraines)
an appointment with Dr. Rand Metoyer at Natchitoches Regional Medical Center’s • Joint Pain
Pain Institute. Dr. Metoyer ordered a Magnetic Resonance Imaging of his back and • Muscular Pain
legs and determined that he could help him. • Acute Herpes Zoster
To manage Reggie’s leg pain, Dr. Metoyer gave Reggie an injection in his lumbar • Postherpetic Neuralgia
spine. By that evening, he was already feeling somewhat better. Then the next day, • Phantom Limb and
he sent his wife a text at work explaining that he could see a huge improvement.
Reggie is back to his old routine of caring for his home and property. He can even Stump Pain
drive over to attend area chicken sales. In the evening, after a full day of work on his • Adhesive Arachnoiditis
land, he can stand and cook dinner for his wife – something he could never have • Neuropathic Pain
done a few months ago. Reggie is grateful to the Pain Institute team for helping him • Suboxone Treatment
enjoy life again without pain. And he is thankful to Anita for nudging him to make an
appointment and get the care he needed. (Detoxication)
• And more

For more information
on the Pain Institute

or to schedule an
appointment, please

call 318.214.4153.

6 SPRING 2017

Foundation Happenings State University. He is also a graduate of the Louisiana School for
Math, Science and the Arts in Natchitoches.

30 Years of Thank YOU! A Louisiana native, Tom and his family recently relocated and now
reside in Natchitoches.
NRMC Foundation would like to thank all those who have

made donations or sponsored events and contributed to the Just Click and Make a Difference
Foundation’s success through the years. We are excited to be
celebrating our 30th year. Because of you, the Foundation has At any time, you are just a click away from making a difference.
helped ensure NRMC is equipped to excel in delivering amazing By visiting the Foundation page on the NRMC website, you can
patient care to our community. Your support makes it quickly and conveniently make a donation. Simply click on the
possible for the Foundation to achieve its mission
through community wellness programs, Donate button. You will be directed to PayPal where
nursing scholarships, and healthcare you can enter your payment information. Most
advancement activities. major credit cards are accepted. Please
consider making a recurring gift. Every
gift is greatly appreciated. For more
information on giving, please contact
The community is still abuzz Tom Matuschka, VP Business
from their experience at the Development and Philanthropy
spectacular 007 A Night of at 318.214.4841. Or visit
Intrigue Gala. And golfers NRMChospital.org.
are already asking about

our Halloween Golf Classic

after playing the beautiful NRMC Foundation Gala 2017
Oakwing Golf Club in

refreshing fall weather.

Welcoming Presenting Sponsor
Tom Matuschka
Natchitoches Regional Medical Center is pleased

to announce Tom Matuschka as Vice President Health System Presented by
of Business Development and Philanthropy. He
Save the Date:
will serve as the Executive Director of the NRMC
Halloween Golf
Foundation and oversee volunteer programs, and community Tournament

development initiatives. With respect to business development, The 2017 Halloween Classic will take
place on Friday October 27th. Please
he will oversee service line planning, marketing, public relations, Save the Date and consider sponsoring
the event or entering a team. We look
and strategic initiatives. Prior to joining the NRMC team, he was forward to the 2nd Halloween Classic
being ghostly fun.
President and Chief Executive Officer of Asian Hope. Based in

Denver, Colorado, the organization assisted children and families

in Cambodia. For six years, Tom and his family lived in Cambodia

where he played an instrumental day-to-day leadership role. His

career also includes 7 years as the Director of Harvest Farm, a

Denver Rescue Mission.

Tom holds a Masters of Nonprofit Management from Regis
University and a Bachelor of Science in Psychology from Louisiana

SPRING 2017 7

AWARDS AND MILESTONES...

SToapfe1C0a0reHLoisstpoitfals Clinic. The article demonstrates Hospital. The award is based on Quality
the effectiveness of oxygen and Outcomes, Patient and Safety
NRMC was in included in the therapy in the treatment of Satisfaction, and Costs and Charges.
2016 SafeCare Hospital’s frostbite caused by exposure to
List of Top 100 Hospitals the freon. Welcoming NES Health
under 100 beds. SafeCare
Hospitals represent the Kudo’s to Anil Matta, MD, MPH; NRMC is pleased to announce that
nation’s top performing Kelly Browning, RN, CWS; Robin the hospital has signed a three-
hospitals in 40 evidence based metrics McCalister, LPN, CHT; and Frank year partnership agreement with
of the Affordable Care Act. Aviles, Jr., PT, CWS, CLT; and our entire NES Health to provide Emergency
Wound Care Medical Panel and Team Medicine Staffing and Management
Specifically, they select hospitals based for the amazing work they do. To Services for the hospital’s Emergency
on superior hospital performance with read the article, please visit www. Department. Over the past 42 years,
the Hospital Consumer Assessment todayswoundclinic.com. NES Health has helped hundreds of
of Healthcare Providers and Systems, emergency departments across the
Core Measures, 30-day Mortality rates, ATucrhnieavroemunednt nation from quality of medical care to
30-day Readmissions, Complications patient satisfaction. Their experiences
Rates in Medical and Surgical Care, Employee Engagement went from are translated into an innovative suite
and Medical and Surgical Infections. the 18th percentile in 2013 to 87th of tools, systems, and programs that
percentile in 2016. The Studor enable hospitals to further improve and
IAmccargeidnigtaRteiocneives Group recognized this turnaround enhance patient experiences.
achievement in its national magazine:
NRMC received approval from the “Hardwired.” ONa’CtoionnParleCsoennftesrSetnucdey at
American College of Radiology’s
Committee on Magnetic Resonance They cited the hospital’s employee Katrina O’Con, DNAP, CRNA, presented
Imaging (MRI). They granted NRMC standards of behavior and employee her doctoral project at the 2016 American
accreditation for a period of three forums for engagement which focus Association of Nurse Anesthetists Annual
years. The accreditation has stringent on performance for financial metrics, Congress in Washington, D.C. Her project,
criteria which considers clinical image quality initiatives, and six-month goals “Pharmacological Methods for Prevention
quality. as well as other initiatives. of Pruritus Caused by Intrathecal Opioids
in Patients Undergoing Cesarean
Safety Grant TCAoowpma1rmd0u0nRiutyraHloasnpdital Delivery”, was presented and discussed
over a two-day period with CRNAs from
NRMC has received a grant for Sepsis At the National Rural Health Association, all over the country.
education which is sponsored by LHA Annual Rural Health Conference,
Trust Funds. Grants are awarded for iVantage Health Analytics announced
projects that are expected to improve the Top 100 Rural and Community
quality, reduce patient harm and/or Hospitals in the U. S.
improve patient outcomes.
Congratulations to Natchitoches
Featured Nationally Regional Medical Center for being
named a Top 100 Rural and Community
NRMC Comprehensive Wound Care
Services was recently featured in a
national publication, Today’s Wound

8 SPRING 2017

Classes and
Support Groups

ERmeceorggneinzceydDepartment 4 Star Rating on Quality Moms and Dads are welcome to
tour the Obstetrics Unit and
At the nationalWhat’s Right in Healthcare In 2016, the Centers for Medicare & learn more about NRMC’s
conference, NRMC’s Emergency Medicaid Services (CMS) launched care for mom and baby. Please
Department received recognition for its updated Star Rating System on its
improvements in Door to Doc: times — Hospital Compare website. Natchitoches call 214-4335 to schedule a visit.
20 minutes as compared to the national Regional Medical Center received 4
average of 22 minutes. Stars for quality. According to CMS, WellSpot
“The new Overall Hospital Quality Star Diabetes Classes
Walk-in Clinic Now Offer- Rating summarizes data from existing
ing X-rays & Lab Services quality measures publicly reported Enietur, se res que dunt, cum
on Hospital Compare into a single star aut aut quas eiur, quiatas
At the Walk-in Clinic, patients are rating for each hospital, making it easier imus, aut ommoste et est
benefitting from onsite X-rays and lab for consumers to compare hospitals and qui untus untem. Et venet
services. If an illness or injury is more interpret complex quality information.” odi ratem nim nihil molest
serious, the patients can quickly transfer CMS notes, “In addition, researchers as sectur, volesse cerovid
to the hospital’s main campus for found that hospitals with more stars maio to con pro tem sequo
emergency care, diagnostic testing, or on the Hospital Compare website cumenis sinvent occum
other services. have tended to have lower death remossi tiunt, que vellaut
and readmission rates.” Out of 3,716 pratus eostrup taep
AHA Films NRMC Team hospitals nationwide, 102 hospitals
Smoking Cessation 4
The American Hospital Association received ratings of 5 Stars, and 360
recently filmed a video hospitals received 4 Stars based Et venet odi ratem nim nihil
at NRMC which will on HCAHPS and Quality Metrics. molest as sectur, volesse
be used as a training NRMC is the only 4 Star hospital cerovid maio to con pro
tool for other hospitals within 60 miles. tem sequo cumenis sinvent
nationwide on patient occum remossi tiunt, que
safety. NRMC was one The Louisiana Department of Health vellaut pratus eostrup taep
of only 11 hospitals and Hospitals (DHH) and Healthy
chosen nationally for Communities have partnered Breast Feeding
this honor. The film to help communities live healthier Classes
details the hospital through tobacco-free initiatives, healthy
team’s journey to meals, fitness programs and more. NRMC is now offering classes
ZERO PATIENT HARM Using wellness benchmarks, DHH for new moms and soon-to-
for our work with Patient Falls. Special determined NRMC meets the criteria be-moms on breastfeeding.
thanks to Seth Johnson, Airen Pardee, for Level 2 designation as a WellSpot. Call for details on the next
Lakendria Babers, Scott Weatherford, For more information visit our website session 214-4335. Classes are
Brandon Bernard, Jermeisha Odom, Terri at nrmchospital.org and click on the limited to 12 participants,
Wells, Barbara Johnson, Rhonda Miller, WellSpot logo on our home page. and registration is required.
Stacie Laroux, Jeremy Flenniken, Latoya Classes are at no charge.
Howard, Sarah LaCour, Dawna Deblieux,
Roger Williams for their efforts in the
patient safety initiatives.

SPRING 2017 9

.

Headline

Patient Cuptaessimin corepro eic
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10 SPRING 2017

3

Community Focus 5. Lenis eos volorio nserum exerumquam quas quas earciet quiam

1. Orio nserum exerumquam quas quas earciet quiam aborepero. aborepero most que nonem escipie nderciaepro expeliquid mi, que
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3. Amie Bolton with Hope for Paws accepts a check from Cathy ium expelestorem hitatur? Optur abores molorias etur? Quias et
voluptaturem nita consequ iberro comnihic te nonsequ aeribus.
Jacobs, Director of Physician and Community Relations and Dawna
DeBlieux, VP of Patient Care Services at Natchitoches Regional 7. Obit escimol uptate inis et eum sin re volenim faccabor mostibu
Medical Center. NRMC is a sponsor of the Farm to Table fundraiser at
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dolorer ovitiandunt omnis.

SPRING 2017 11

BRINGING GREAT CARE to Our Community

At Natchitoches Regional Medical Center, we are more than a hospital. We are a healthcare
system. In addition to the 96-bed flagship hospital, NRMC operates numerous clinics and
healthcare facilities in our community.

The Courtyard NRMC Comprehensive Wound Services NRMC Women’s Health Center

Key services for residents include skilled nursing, For individuals with chronic wounds, traumatic From obstetrics to gynecology to other health
rehabilitation services (speech, occupational and injuries, and those with diabetes or other concerns, the Center focuses on the unique
physical therapy), long-term nursing care, ultrasound conditions which make healing wounds more needs of women. Conveniently located with
therapy, electro-stimulation therapy, Hivamat challenging, the NRMC Wound Care Services are flexible scheduling to meet today’s busy woman’s
therapy, diabetes management, medication healing problem wounds. needs.
management, and safety awareness.
Located within NRMC • 318.214.4822 655 Bienville Circle • Natchitoches • 318.238.3652
708 Keyser Avenue • Natchitoches • 318.214.4366

Natchitoches Assisted Living NRMC Pain Institute Regional Cardiology Clinic

Retirement Community The NRMC Pain Institute is an outpatient Offering a broad spectrum of noninvasive
service designed to provide care for patients diagnostic services as well as pacemaker and
This gated retirement community is specially with chronic pain who are not responding defibrillator care, routine checkups, monitoring,
designed for resident’s comfort, security and to traditional pain management. By using and heart procedures, the clinic focuses on
peace of mind that allows each individual to live pain relief therapies, medications, and special improving the quality of life of each patient.
as independently as possible. procedures, they can effectively manage a
patient’s pain. Located within NRMC • 318.214.4550
1907 South Drive • Natchitoches • 318.356.0016
Located within NRMC • 318.214.4153

Natchitoches Imaging Center North Natchitoches Medical Clinic Sleep Center

From MRI’s to nuclear imaging capabilities, the With an emphasis on wellness and prevention, For people who have problems with sleep
Imaging Center uses state-of-the-art technology the clinic serves communities in northern including sleep apnea, our state of the art sleep
to provide precise images needed for diagnosis Natchitoches Parish and provides primary care center helps doctors monitor and diagnose
and treatment. services for newborns to seniors. sleep concerns.

105 East Fifth Street • Natchitoches • 318.214.4518 3194 Highway 71 • Campti • 318.476.3999 Located within NRMC • 318.214.4168

NRMC Walk-In Clinic Behavioral Health Services PRISM Center

For minor illnesses and injuries, the NRMC Walk- Insights is our inpatient psychiatric facility that With two convenient locations - Natchitoches
In Clinic offers convenient care for colds, sore provides specialized mental health services to and Many - PRISM offers outpatient rehabilitation
throats, allergies, immunizations, sports physicals individuals ages 50 and above. Reflections is our services including physical therapy, occupational
and more. outpatient program that offers group, individual, therapy, and speech therapy.
education and family therapy to individuals 21
Open seven days a week from 8:00 am to 8:00 pm. years or older. 140 S. Williams Ave. • Natchitoches • 318.214.0088
1005 Fisher Road • Many • 318.256.0800
740 Keyser Avenue • 318.238.5300 Insights - Located within NRMC • 318.214.4380
Reflections - 212 Medical Drive • Natchitoches
318.238.3696

Natchitoches Regional Medical Center • 501 Keyser Avenue • Natchitoches, LA 71457 • (318) 214-4200 • www.nrmchospital.org