Emirates Post Broshoure Eng

CONTENTS

CEO’S MESSAGE 8....................................................................................................................................................................................................................................................
EMIRATES POST GROUP STRATEGY 10................................................................................................................................................................................
EMIRATES POST SERVICES 12...................................................................................................................................................................................................................

• Post Box Services 14..........................................................................................................................................................................................................................
• LOCAL AND INTERNATIONAL LETTER POST SERVICE ............................................................................................. 22
• PARCELS Service 26......................................................................................................................................................................................................................................
• COURIER SERVICES 28...............................................................................................................................................................................................................................
• INTERNATIONAL AND LOCAL MONEY TRANSFER .................................................................................................... 32
• Stamps, envelopes and local and international postcards .................... 34
• LOCAL GOVERNMENT SERVICES 36.......................................................................................................................................................................
• OTHER SERVICES FOR INDIVIDUALS AND CORPORATES .............................................................................. 37
• SPECIAL SERVICES PROVIDED TO THE COMPANIES ................................................................................................. 39
• ADVERTISING BY UNADDRESSED MAIL 39..................................................................................................................................................
• ISSUANCE OF LICENSES TO CONDUCT POSTAL ACTIVITIES .............................................................. 40
• PROMOTIONAL STAMPS 42...........................................................................................................................................................................................................
• ADDRESSING STANDARD 44.........................................................................................................................................................................................................
PROHIBITED ITEMS 44................................................................................................................................................................................................................................................
E-SERVICES 46..............................................................................................................................................................................................................................................................................
CONTACT US 47..................................................................................................................................................................................................................................................................

RN : SG-01- 2017 : ‫رقم مرجع‬ 4
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His Highness Sheikh His Highness Sheikh

KHALIFA BIN ZAYED AL NAHYAN MOHAMMED BIN RASHID AL MAKTOUM

President of United Arab Emirates Vice President and Prime Minister of the
UAE and Ruler of Dubai
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CEO’S
MESSAGE

Emirates Post Group has been making earnest efforts spaces in our post offices to outside companies to
to raise the bar on its services, in line with our strategic launch services that complement our existing services.
goal of boosting performance by keeping pace with In the days ahead, we will continue to deliver highest
developments in technology. The end result of all this levels of customer satisfaction in the field of posts,
will be improved customer satisfaction. courier, remittances, corporate services and other
related areas.
Over the past few years, the group has achieved
significant success and growth due to the tireless The UAE as a whole is poised to make remarkable
efforts of the management and employees. Such strides economically and strengthen its position
achievements have strengthened our position as a globally in the next few years. Emirates Post Group
strong modern Federal organization that follows high shares this determination and drive, and we will
international standards. But we believe the best days continue to be guided by our leaders so that we can
are ahead of us. map our growth.

We attach great importance to establishing ties We thank all our customers, partners and associates
with business partners from both private and public for believing in us. We assure you that Emirates Post
sector organizations. Over the past few years, we Group will always go an extra mile to meet the
have signed partnership deals with new clients and commitment made to you, and deliver services that
partners. One example of this is the leasing of surplus will exceed your expectations.

Abdulla Mohammed Alashram
Acting CEO Emirates Post Group

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OUR STRATEGY Emirates Post Group GOVERNMENT VISION

9 Emirates Post Group manages the long-term and To be one of the best countries in the world by 2021
medium-term planning of its postal operational
division and subsidiaries, which consist of Wall Street EPG VISION
Exchange Center and Electronic Documents Centre.
Leadership and creativity at the local and international
The Emirates Post Group constantly seeks to provide levels in the fields of postal, logistic, and
postal services and solutions that match the latest financial services.
trends in global postal services, with a focus on making
post offices one-stop shops that offer multiple services EPG MISSION
through a network over 115 post offices, driven by
the goal of constantly raising customer satisfaction and Based on strong and sophisticated infrastructure, and
adhering to principles of corporate social responsibility. through qualified workforce and supportive
leaders, we will provide a bouquet of postal, logistic
The Group offers quality services under postal and and specialized financial services according to the
non-postal categories. In Postal services, it provides best standards of quality, excellence, creativity and
personalized mailing solutions, local and international innovation in order to keep our customers happy.
Express Mail, domestic and international courier
services, money transfer (Instant Cash service and STRATEGIC GOALS
UPU’s International Financial System).
1. Ensure the sustainability and development of
In non-postal services, the Group offers vital community the financial resources.
services in partnership with government agencies 2. Provide high quality services and benefits to the
and private sector companies. The portfolio includes customers by adopting innovative ways.
Government services, utility bill payment services, 3. Develop the human resources and increase their
financial services, travel services. institutional loyalty.

The Group also offers corporates a unique service of CORE VALUES
Marketing Solutions, which include Advertising through
Post and Promotional Stamps. 1. Customer Service
2. Quality and Excellence
3. Flexibility
4. Teamwork
5. Take Responsibility
6. Accountability
7. Loyalty
8. Honesty

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EMIRATES POST SERVICES • Post Box Services
• LOCAL AND INTERNATIONAL LETTER POST SERVICE
11 • PARCELS Service
• COURIER SERVICES
• INTERNATIONAL AND LOCAL MONEY TRANSFER
• Stamps, envelopes and local and international postcards
• LOCAL GOVERNMENT SERVICES
• OTHER SERVICES FOR INDIVIDUALS AND CORPORATES
• SPECIAL SERVICES PROVIDED TO THE COMPANIES
• ISSUANCE OF LICENSES TO CONDUCT POSTAL ACTIVITIES
• PROMOTIONAL STAMPS

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Post Box Service • AED 900 for each additional trade license (fill up an
additional form– Tejari Box).
(Main Service) How to apply/renew:
• Duly fill the Corporate application form ‘signed &
Emirates Post Group provides P.O. Box service for stamped’.
its individual and corporate clients for an annual • Copy of a valid Trade license.
rent payable between 1 December and 31 January • Copies of all additional companies trade licenses for
(regardless of the box rental date). If the rental fees Tejari Box Service.
are not paid during the stipulated period, late payment • Valid National ID Card of authorized person.
charges shall apply depending on the box type.

Corporate P.O. Box Service 2- P.O. Box Standard
(Service Category) Service Features:
• Annual P.O Box rental.
Corporate P.O. Box services are now fast, efficient and • 1 Mail Bag.
reliable, with an exciting range of value-added bundles • “eShaar” notification.
that are best suited for companies. Service Fee:
Emirates Post Group provides P.O. Box rental service on The annual fee for this service is AED 1,750
an annual basis. The annual P.O. Box rental fees should Additional Fees:
be paid between 1st December and 31st January. A • AED 70 for new P.O. Box registration.
penalty of AED 500 will be charged from 1st February • AED 900 for each additional trade license (fill up an
for late payment. Additional AED 10 will be charged additional form– Tejari Box).
for every month from March 1st. How to apply/renew:
A fine of AED 200 will be charged for each returned • Duly fill up the Corporate application form ‘signed &
cheque, in addition to the late payment fines mentioned stamped’.
above, where the full amount due should be paid in • Copy of a valid trade license.
cash. Emirates Post Group has the right to suspend the • Copies of all additional companies trade licenses for
service if the subscription is not renewed, as per the Tejari Box Service.
Terms and Conditions. • Valid National ID Card of the authorized person.
Corporate P.O. Box service is provided according to
the following bundles and categories: 3- EziMail Bronze
Service Features:
1- P.O.Box Light • Annual P.O. Box rental.
Service Features: • 1 Mail bag.
• Annual P.O Box rental. • “eShaar” SMS notification.
• “eShaar” notification. • Weekly mail pickup & delivery.
Service Fee: Service Fee:
The annual fee for this service is AED 900. The annual fee for this service is AED 3,500.
Additional Fees:
• AED 70 for new P.O. Box registration.

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Additional Fees: • 6 times a week mail pickup and delivery. • Valid copy of Trade license. • Provide 2 passport size photos of the agent.
• AED 70 for new P.O.Box registration. Service Fee: • Copies of all additional companies trade licenses for • Provide a valid National ID card of the agent.
• AED 900 for each additional trade license (fill up The annual fee for this service is AED 12,000. Tejari Box Service. Service Fee:
an additional form– Tejari Box). Additional Fees: • Valid National ID Card of authorized person. The fee for this service is AED 100 for corporate.
How to apply/renew: • AED 70 for new P.O. Box registration.
• Duly fill up the Corporate application form ‘signed • AED 900 for each additional trade license (fill up an Tejari BOX (Supplementary Service) Name change (Supplementary Service):
& Stamped.’ additional form– Tejari Box). Corporate customers with multiple trade licenses can A customer renting the post box may apply for changing
• copy of a valid Trade license. How to apply/renew: rent one P.O. Box for all their trade licenses issued in the name to another person or transfer the post box to
• Copies of all additional companies trade licenses • Duly fill the Corporate application form ‘signed & any Emirate as long as it is in the same owner’s name. a company or vice versa, as per the following rules:
for Tejari Box Service. Stamped’. Tejari Box customers should choose a P.O. Box bundle • From company to company
• Valid National ID Card of authorized person. • Valid copy of Trade license. for their main trade license, and each additional trade 1. Dully fill ‘P.O. Box Miscellaneous Services Form’
• Copies of all additional companies trade licenses for license will be charged as per “P.O. Box Light”. 2. Dully fill ‘P.O. Box subscription form’
4- EziMail Silver Tejari Box Service. Service Features: 3. Copies of both trade licenses
Service Features: • Valid National ID Card of authorized person. • Registration of all commercial licenses belonging to 4. No objection letter from the old company to the new
• Annual P.O Box rental. the same owner for one post box number, as per the The fee for this service is AED 100
• 1 Mail bag. 6- Businesses Virtual P.O. Box (for Ezi- emirate in which the company is registered. • From Corporate to personal
• “eShaar” SMS notification. Mail customers only) • e-Shaar service for each Tejari Box. 1. Trade license cancelation from Economic Department
• 3 times a week mail pickup and delivery. The service is available in particular for business centers • Tejari Box can be rented at any post office. or another P.O.Box must be rented for the company.
Service Fee: and free zones, where the mail is delivered to the How to apply/renew: 2. Dully fill ‘P.O. Box Miscellaneous Services Form’
The annual fee for this service is AED 6,000. business center through Ezi-Mail service subscription. • Copies of commercial licenses should be submitted. 3. Dully fill ‘P.O. Box subscription form’
Additional Fees: Customers who move from business center to an actual • Companies should fill, sign and stamp this • From personal to corporate
• AED 70 for new P.O. Box registration. office may retain the virtual P.O. Box number, provided application. 1. Dully fill ‘P.O. Box Miscellaneous Services Form’
• AED 900 for each additional trade licenses (fill up they subscribe to one of Ezi-Mail bundles. The virtual • Registration is to be done under Tejari P.O. Box number. 2. Dully fill ‘P.O. Box subscription form’
an additional form– Tejari Box). P.O. Box cannot be switched to an actual P.O. Box in 3. Copy of a valid ID
How to apply/renew: one of EPG branches. Agent Authorization (Supplementary The fee for this services depends on the chosen box
• Duly fill the Corporate application form ‘signed & Service Features: Service for both P.O.Box types): bundle.
stamped’. • Annual P.O Box rental. The authorized agent service is available for corporate Box cancelation (Supplementary
• copy of a Valid Trade license. • 1 Mail Bag. customers (provided that the agent is sponsored by Service for both boxes services types)
• Copies of all additional companies trade licenses for • “eShaar” notification. the company). The authorization entitles the agent to In the event of a customer’s desire not to benefit from the
Tejari Box Service. • Pickup and delivery of mail items according to the receive the incoming postal items, such as parcels and box is entitled to cancel the box in order to avoid any
• Valid National ID Card of authorized person. type of bundle selected registered mail, from the counters at the post office. subsequent financial implications required documents :-
5- EziMail Gold Service Fee: How to apply: 1. fill ‘P.O. Box Miscellaneous Services Form’.
Service Features: The annual fee for this service is AED 750. • Complete the agent authorization application form 2. a copy of the cancellation of trade license issued by
• Annual P.O Box rental. How to apply/renew: signed & stamped. the Department of Economic Development
• 1 Mail Bag. • Duly fill the Corporate application form ‘signed & • Provide a valid copy of - trade license. the conditions:
• “eShaar” notification. stamped’. • Provide passport copy of the agent with the residence 1. The payment of all amounts owed by the box
visa page “for expats”. 2. The presence of the tenant personally or the agent
authorized.

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Individual P.O. Box Bundles December and 31st January. A penalty of AED 100 per applicable Terms and Conditions. • Valid National ID card.
will be charged from 1st February for late payment. To be eligible to rent a P.O. Box, a customer must be a • Copy of ownership proof or no objection letter
(Service Category) Additional AED 10 will be charged for each month resident of the UAE. should be submitted.
starting March 1st. Additional charges: • Two passport photos (for new subscriptions).
The P.O. Box Bundles are designed for customers’ A fine of AED 200 will be charged for each returned - AED 100 for changing the P.O. Box lock.
convenience in choosing how to receive their mail with cheque, in addition to the late payment fines mentioned 2- My Building
value added benefits. above, where the full amount due should be paid in P.O. Box Bundles for Individuals:
Emirates Post Group provides P.O. Box rental service cash. Emirates Post Group has the right to suspend the Delivery of Mail through post boxes installed within
on an annual basis until the end of December. Annual service if the subscription is not renewed on time, as 1- My Home residential buildings.
P.O. Box rental fees should be paid between 1st Service Features:
This service entitles the customer to receive and drop • Delivering Mail within residential buildings.
letters (all mail items, except registered mail, parcels • Accessing the P.O. Box Online (Automatically sorted
and items that are subject to customs duty) through a Mail).
private post box installed in front of the residence. This • “eShaar” notification.
service is exclusively available for villa type houses only Annual Fee:
in selected areas. The annual fee for this service is AED 450.
Service Features: Additional Fees:
• Delivering and receiving mail through a private post • AED70 for new P.O. Box registration.
box installed in front of the villa. How to apply/renew:
• Accessing the P.O. Box Online (Automatically Sorted • Duly fill up the Individual application form.
Mail). • Valid passport copy and residence visa page for non
• “eShaar” notification. UAE nationals.
• Retaining the P.O. Box number even in case of • Valid National ID card.
moving to another villa. • Copy of the lease contract should be submitted.
• Locate P.O. Box through GPS Service • Two passport photos (for new subscriptions).
Annual Fee:
For annual renting: 3- My Zone
• Receiving/sending mail 3 times a week is AED 750.
• Receiving/sending mail 6 times a week is AED Delivering mail through P.O. Box shelters located in
1,250. residential & commercial areas.
Additional Fees: Service Features
• AED70 for new P.O. Box registration. • Delivering mail through P.O. Box shelters located in
How to apply/renew: residential and commercial areas.
• Duly fill the Individual application form. • Accessing the P.O. Box Online (Automatically sorted
• Valid passport copy and residence visa page for non Mail).
UAE nationals. • “eShaar” notification.
Annual Fee:

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The annual fee for this service is AED 300. Conditions: Agent Authorization (Supplementary Box cancelation (Supplementary
Additional Fees: The person who rented the P.O. Box or his authorized Service): Service for both boxes services types)
AED 70 for new P.O. Box registration agent should be present in person. An authorization given by the person who is renting In the event of a customer’s desire not to benefit from
How to apply/renew: the post box to another person to receive incoming the box is entitled to cancel the box in order to avoid
• Duly fill the Individual application form. Name change (Supplementary Service): registered and insured items sent to his postal any subsequent financial implications
• Valid passport copy and residence visa page for non A customer renting the post box may apply for changing address according to EPG rules and regulations. The required documents :-
UAE nationals. the name to another person or transfer the post box to authorization may not be used beyond the jurisdiction 1. fill ‘P.O. Box Miscellaneous Services Form’.
• Valid National ID card. a company or vice versa, as per the following rules: of Emirates Post. The authorization entitles the agent to the conditions:
• Two passport photos (for new subscriptions). • The required documents:- In case of changing the receive the incoming postal items, such as parcels and 1. The payment of all amounts owed by the box
name of the person who rented the post box: registered mail, from the counters at the post office. 2. The presence of the tenant personally or the agent
4- My Box 1. Dully fill ‘P.O. Box Miscellaneous Services Form’ authorized.
2. A proof of name change issued by the concerned How to apply:
Delivering Mail through P.O. Box at Post Offices. party • Complete the agent authorization application form Receiving mail through Public
Service Features • The documents required in case of assignment by signed & stamped. P.O. Box (Service Category)
• Delivering mail through P.O. Box at Post Offices. one person to another: • Provide a valid copy of - trade license.
• Accessing the P.O.Box Online (Automatically sorted Mail). 1. Dully fill individual P.O.Box subscription form • Provide passport copy of the agent with the residence The Public P.O. Box is aimed at providing a UAE
• “eShaar” notification. 2. Dully fill ‘P.O. Box Miscellaneous Services Form’ visa page “for expats”. address to people who don’t have individual mail
Annual Fee: 3. Copy of valid passport plus visa page (for expatriates) • Provide 2 passport size photos of the agent. boxes.
The annual fee for this service is AED 250. 4. Copy of valid ID • Provide a valid National ID card of the agent. For a small fee, people can have a mailing address in
Additional Fees: 5. 2 passport size photographs Service Fee: the UAE, the charges for the service AED 5 per piece
• AED 70 for new P.O. Box registration. The fee for this service is AED 50 per year for individual depending on the type of mail and weight. The Public
How to apply/renew: • Documents required in case of death: & 100 for corporate. P.O. Box service allows people to give these P.O. Box
• Duly fill the Individual application form. 1- Death certificate numbers to their friends and relatives.
• Valid passport copy and residence visa page for non 2- Deed of inheritance Mail Bag (Supplementary Service).
UAE nationals. 3- NOC from inheritors Customers who receive large quantities of mail When a person expects mail, he can go to the
• Valid National ID card. 4- Fill service subscription form exceeding the capacity of their private post boxes have registered mail counter at the respective post office and
• Two passport photos (for new subscriptions). Service Fees: AED 100 the option of renting a private Mail Bag. ask the customer service agent to check if there is any
Service Features: mail.
Lock replacement (Supplementary • From personal to corporate Easy and quick delivery of postal items One can then collect the mail after paying the specified
Service) 4. Dully fill ‘P.O. Box Miscellaneous Services Form’ Service Fees fee. It is also advisable for the sender to write the
Individual and corporate customers may apply for 5. Dully fill ‘P.O. Box subscription form’ The rental fee for each mailbag is AED 1,000 per year. contact number of the recipient.
changing the box lock on payment of AED 100. 6. Copy of a valid ID How to apply To get the Public P.O.Box number please visit the
Required Documents:- The fee for this services depends on the chosen box bundle • Subscribe to one of the post box bundles nearest post office or our website: www.epg.gov.ae
1- Dully fill ‘P.O. Box Miscellaneous Services Form’ • Dully fill ‘P.O. Box Miscellaneous Services Form’

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Local and International Letter important items by post.
• Insurance is available to more than 175 countries.
Post Service (Main Service)
Express Distribution (Complementary Service)
A letter is defined as a written, typed or printed It is a value-addition to the registered mail service to
communication, usually sealed in an envelope, sent by grant the parcel the priority in sorting.
post from one party to another. Letters can be of a Conditions:
personal, legal or business nature, or printed material. 1- Maximum weight: 2 Kgs
Size & Weight Limitations for any given letterpost item: 2- The package is compliant with the packaging conditions
• Maximum weight: 2kg. 3- The package is free from prohibited materials
•Maximumlimits:900mm(totallength+width+thickness) Service Fees: AED 10
• Maximum length: 600 mm. Acknowledgment of receipt notification
• Minimum size: 90 mm x 140 mm (Complementary Service)
This service authorizes the post office to get the recipient’s
Registered Mail (Service Category): signature which confirms the receipt of the sent items;
On the sender’s request, a signature will be obtained this notification will then be forwarded to the sender.
from the addressee as proof of delivery. This service Service Fees: AED 2
is available locally and internationally. Registered
mail need to be collected from the post office / Postal Khaliji Express (Service Category)
agency except for easy mail subscriber.. This service targets businesses and individuals for
Service Features: sending and receiving express insured shipments to
• Ability to track and trace. and from GCC countries
• Receiving proof of delivery. Required Documents:
• Assured delivery to intended addressee. -Signed service receipt
Service Fees: Conditions:
• AED 4 per domestic postal item (per mail item over 1- Compliance with packaging conditions
and above the applicable postal charges). 2- The shipment should contain no prohibited items
• AED 6 per international postal item (per mail item 3- The maximum weight as per the destination should
over and above the applicable postal charges). not be exceeded
Service Features: Service Fees: Accoding to weight and destination
• In case of postal item loss, a certain amount of Express Mail Service “EMS” (Service
money will be paid as compensation in accordance Category)
with Universal Postal Union regulations. (EMS) is the quick and efficient way to send and receive
urgent business documents and general items deemed ‘top
Insured Mail (Service Category) priority’. Express Mail delivers locally and internationally
The postal insurance service allows the sender to insure to more than 200 countries around the world.
valuable items such as Letters and parcels to cover loss Size & Weight Limitations:
or damage in whole or in part. • Size and weight limits vary from country to country
Insured mail needs to be collected from the post office.
Service Features:
• Added peace of mind while sending valuable or

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but in general, the sum of the length and the greatest and sent by sender to the addressee • A company signatory must sign the request form. worldwide.
circumference must not exceed 3 meters. Service Conditions: • Present original Trade License when applying. • No stipulations are made with regard to the minimum
• In most countries a maximum weight limit of 30 1- Maximum Weight: 2 Kgs Sealing Permits (for companies only) number of replies.
Kgs (per item) applies: however, some countries only 2- Compliance with packaging conditions For a nominal annual fee, ‘Postage Paid’ subscribers • It is cost-effective, especially on large volume mailings.
accept items weighing 10-15-20 kg. 3- Free from any prohibited items can also take advantage of the ‘Sealing Permit’ service, • Payment is only required for the replies received
Service Features: Service Fees: Depends on weight and destination which allows printed papers to be sealed by special through the post box.
• All Express Mail items are insured (free of charge) Extra Fees: According to the requested extra services permission from Emirates Post Group. • This service works well with the Unaddressed Mail
against delay, loss or damage. How to apply: marketing solutions.
• Free eShaar and mail inquiry service. Postage Stamps: • Fill the “Business Services Subscription form”. How to apply:
• Track and trace service. The ordinary stamps used to pay the postal fees. The stamps • Provide a copy of the company’s Trade License and • Fill the “Business Services Subscription form”.
• Proof of delivery. are printed in large quantities and are available in all post a P.O. Box in the same name is required. • Provide a copy of the company’s Trade License and
Service Fees: offices and postal agencies. The stamps are printed in • Passport copy of the owner or the local sponsor. a P.O. Box number for the same trade license.
• Rates vary depending on weight and destination of different denominations, ranging from 50 Fils to AED10. • Resident visa copy of the partner who is non GCC national. • Passport copy of the owner or the local sponsor.
the postal item. • Copy of National ID card. • Resident visa copy for non GCC national partners.
• The same charges apply within any given emirate Postage Paid (for companies only) • A company signatory must sign the form • Copy of National ID of the applicant.
and between the emirates. The ‘Postage Paid’ facility is available to corporates that • The original Trade License must be presented to • A company signatory must also present the original
Service Conditions: send at least 1,000 Postal letters/items per month or Emirates Post when applying. Trade License to Emirates Post when applying.
The insurance scheme does not cover items that are 12,000 Postal letters/items per year, upon filling up a Service Features:
lost, damaged or delayed due to force majeure or due request form at Central Post Offices or Mail Exchange The service allows mail to be sent with confidentiality. Franking Machines (for individuals
to the fault or negligence of the sender. Centers. This service permits printing ‘Postage Paid’ on Service Fee: and companies)
How companies can subscribe to the Post-Paid Express their own envelopes as per their contract with Emirates The annual subscription fee is AED 200, payable For Companies:
Mail Service: Post Group without the need for affixing postage stamps. when the contract is signed. Affixing postage stamps by hand is a laborious and
• Fill the commercial services subscription form. Service Fees: time-consuming task; Emirates Post’s Franking Machine
• Once the application is processed, a unique express - Postal fees will vary according to weight and Business Reply (for companies only) Service offers companies a fast and efficient alternative.
mail subscription number will be issued to the subscriber destination. A company can offer its customers the opportunity to reply Upon Emirates Post approval, a permit number will be
along with a set of express mail labels Service Features: to its correspondence, free of charge; respondents simply given to the applicants to purchase a franking machine
• Whenever the subscriber wants to send a document - Providing quick mail distribution service while saving place their letters in the pre-paid envelope provided. The from any of the registered dealers. Mail is then simply
or parcel through the Express Mail Service, the time and effort maximum weight should not exceed 50 grams. fed into the franking machine which automatically
express mail label should be pasted on the shipment - In some cases, bulk discounts may apply. Service Fees: prints the value of the postage paid on the top right-
(the subscriber’s express mail account number should How to apply: In addition to an annual fee of AED 500, subscribers pay: hand corner. All postage charges subsequently incurred
be written clearly in the designated space) and the • Fill the “Business Services Subscription form”. • AED 1.25 for each returned international response. can then be deducted from the total amount deposited.
subscriber can call the express mail department for pick- • Provide copy of valid Trade License with the Authorized • 50 Fils for each returned local response. Service Conditions:
up. Subscribers will receive monthly invoices payable signature and a P.O. Box in the same name is required. Service Features: Obtaining a permit to purchase a franking machine
within two weeks from the statement date. • Passport copy of the owner or the local sponsor. • Customers are encouraged to respond as there is no from one of the dealers authorized by Emirates Post
• Residence visa copy for non-GCC national owners cost to them. Service Features:
Sending Letters by ordinary mail or partners. • Flexible payment options. • Maximizes the efficiency of the subscribing
(Service Category) • Copy of National ID card. • Local and international service spans 91 countries company’s outgoing mail as postage values are
A personal or official letter inserted inside an envelope

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automatically printed on mail. Parcels (Main Service)
• Stocks of stamps no longer need to be kept.
• Franking can be used to pay for all local and Customers wishing to send parcels in UAE or
international mail. internationally can benefit from this service at a
• An advertising message or logo can be printed competitive rate, as well as track and trace system to
alongside the franked impression. confirm delivery.
Service Fees:
Average cost of franking machine is AED 5,000. Sending ordinary parcels (Service
Minimum deposit towards postage costs incurred is Category):
AED 1,000. This service is available for corporate and individual
How to apply / Top Up: customers
• Send an official letter to Emirates Post requesting for Service Features:
the service. • Rates are very reasonable.
• Buying the machine from one of the Authorized Dealers. • Payment facilities for contract holders.
• Fill up the “Business Services Subscription form”. • Large volumes can be sent.
• Bringing the machine to any central post office for How to apply (For Companies Only):
top-up of AED 1000. • Fill out the commercial services application form.
Authorized Dealers: • A Copy of the company’s Trade License and a P.O.
• Abba Electronics: P.O.Box 44500 - Dubai - Tel: 04-3554222 Box number under the same name.
• Al Abbas Trading Co.: P.O.Box 327 - Dubai - Tel: 04 3520888 • A company signatory must also present the valid
• Khan Brothers: P.O.Box 5211 - Dubai - Tel: 04 2276292 original Trade License when applying.
• Oxford Office Equipment: P.O.Box 56430-Dubai -Tel: 04-2270060 • Each shipment must contain at least five parcels.
• International Empire Traders: P.O.Box 13184 - Service Fees:
Dubai - Tel: 04 3972122 • Postal Parcel charges vary depending on the weight,
For Individuals: volume and destination.
Individuals sending large volumes of personal mail • Parcel senders can make post-dated payments.
items can visit one of the main post offices in UAE to Dimension & Weight Limitations:
obtain the service after payment of prescribed fees. • Dimensions of the parcel should not exceed 1.5
meters.
Small Pack Service • The maximum length and greatest circumference
It is an ideal way to send small gifts and samples should not exceed 3 meters.
through mail. • Maximum weight for international deliveries is 30 kg.
Service Conditions: • Maximum weight within the U.A.E is 20 kg.
• Proper packaging. Type of parcels:
• Clear address of the receiver and sender with • Local Parcel: Delivery at the Post Office in the U.A.E.
telephone number, if possible. • Airmail Parcel: Parcel to be sent by air.
Service Fees: • Surface Parcel: Surface air lifted (SAL)
It varies as per weight and destination.

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There are some administrations that do not pay COURIER SERVICES
compensation for UNINSURED (ordinary) parcels
lost, rifled or damaged whilst in their care. For more (Main Service)
information about these countries please visit our
website: www.epg.gov.ae EPG provides quality courier services across both
domestic and international markets, at competitive
Insured Parcels rates. EPG’s products are offered across two Business
The postal insurance service allows the sender to insure lines:
valuable items, such as Letters and parcels, to cover loss
or damage in whole or in part, which may happen to Domestic Courier - Individual (Service
the insured item. The insured mail should be collected Category)
from the post office. This service is available as follows:

Express Distribution (Complementary A) PRIORITY SERVICE
Service) Through this service, documents or packages are
It is a value addition to the ordinary or insured parcel collected and delivered on the same day anywhere
service to notify the sender that the parcel has been in the UAE with a dedicated car or motorbike courier,
received by the addressee from origin to destination without stopover. Availability
Required Documents: Receipt for a registered postal is subject to delivery cutoff time schedule in each area
item (zone). Priority service is available for credit or cash
Service Conditions: customers throughout the business days. Special rates
- Maximum weight: 2 Kgs are applicable, based on areas within the Emirate.
- The package is compliant with the packaging
conditions B) LOCAL Courier Service “WITHIN CITY
- The package is free from prohibited materials LIMITS”
Service Fees: Documents and Packages are collected and delivered
AED 10 within 48 hours across UAE within the city limits.

Acknowledgment of receipt C) REMOTE AREA Courier Service
notification (Complementary Service) Documents and Packages are collected and delivered
This service authorizes the post office to get the anywhere in UAE including remote areas with limited
recipient’s signature which confirms the receipt of the access. Delivery will be done in 48 hours or as mutually
sent items; this notification will be then forwarded to agreed with the customer.
the sender.
Service Fees: D) PREPAID COUPON SERVICES
AED 2 For customers’ convenience, EPG offers prepaid

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coupon service to its valued customers, allowing them end to end solutions to the customers, such as Printing Mailroom Management the concerned entity. The service also offers tailor-made
to send their consignments using prepaid Airway Bills of Transmittals, Packaging, Insertion of Seasonal Flyers, Services(Service Category) mail document management solutions to large business
for domestic deliveries across UAE. Customers can Stationery/Inventory Management etc. Deliveries are sectors such as Government, Banks, and Financial and
contact the Call Center to make a booking to collect done with prior appointment with the customer ensuring EPG specializes in providing solutions and in managing Corporate institutions through a single comprehensive
their consignments from a specific address. The prepaid proper identity verification. all the administrative support services related to the source providing a total solution for incoming and
Airway Bills are valid for one year from the date of entire cycle of outsourced business requirements outgoing mails as well as inter-department documents
purchase and are non-refundable. Required Documents: including the delivery of the processed document(s) by within the premises or externally between branches.
1- Fill the service request form
Domestic Courier - Government 2- Invoice for non-document materials (In the case of
(Service Category) sending non-paper materials)
A specialized courier service that delivers highly 3- Identity Card
sensitive and confidential government documents, 4- Account number for the postpaid customers
licenses, certificate or reports to individuals, private
companies and or public sector. Some of these highly INTERNATIONAL COURIER “Premium”
sensitive and confidential documents are: (Service Category)
• Passports Through its vast international express courier service
• Visas network, EPG offers integrated solutions to meet
• Health cards the globally increasing demand for express courier
• Medical reports needs. We deliver all kinds of urgent and important
• Health Fitness cards documents and packages within 72 hours, to over 200
• Birth certificate, etc. destinations worldwide.
• Trade licenses • Express Documents
• Express Non Documents
Required Documents: • Inbound Express
Fill up the details of the addressee according to the
address at which the customer wants the transaction to Required Documents:
be delivered (Name/Address/Mobile number) 1. Fill the service request form
Conditions for Transaction delivery: Present the service 2. Invoice for non-document materials (In the case of
receipt upon receiving the transaction sending non-paper materials)
3. Identity Card
Domestic Courier - Corporate (Service 4. Account number for the postpaid customers
Category)
EPG provides delivery solutions to banks and other Service Fees
financial institutions for their products like: Credit Cards, The service fees vary depending on destination and
Debit Cards, Cheque Books, PINS, and RSA Tokens weight.
with the highest level of security. This unit also offers

29 30

International and local countries, powered by UPU’s secure International

money transfer (Main Service) Financial System (IFS).

Emirates Post Group offers to its clients different options How to apply:
in terms of money transfer worldwide as follows:
• Fill the service request form at the post office.

• Pay the amount specified in U.A.E Dirhams.

Ordinary Postal Money Order • Collect the receipt.

(Service Category) • The maximum amount that can be transferred

This service is provided through the Universal Postal depends on the rules of the receiver country.

Union network. This is a very easy and efficient way to This service is available for:

anyone in the world who has access to a post office. • India • Jordan

How to apply: • Morocco • Tunisia

• Fill the service request form at the post office. Service Fee:

• Pay the amount specified in U.A.E Dirhams. • India: AED 11

• Collect the receipt. • Jordan: AED 15

This service is provided in the following countries: • Morocco: AED 20

Jordan Sudan Syria • Tunisia: AED 30

Philippines Thailand Kuwait Service Features:

Maldives Turkey Morocco • Money is sent faster than ordinary money transfer.

India Tunis Yemen • Charges are minimal.

Pakistan Sri Lanka Bangladesh • The service covers regions where money transfer

Qatar Malaysia Egypt services are not available.

Service Fee: Western Union (Service Category)
It provides fast, reliable and convenient ways to send
AED 3 per transaction plus 0.5% of the remitted value, money around the world, The Money transfer and
payment services are available through a network
up to a maximum of AED 10. covering 200 countries.
Types of service available:
Service Features: • Money transfer to individuals.
• Money transfer to corporates (QUICK PAY)
• Money is paid in the local currency. • Money transfer to bank accounts in many countries.
• Money transfer to mobile phone in the recipient
• Money can be sent quickly and reliably. country for some countries.
• Crediting loyalty card ‘Reload’. Through this service
• Charges are minimal. all the client data and previous transactions are updated
and the customer will be able to credit his account for
• The service covers regions where money transfer future transfer.

services are not available.

The maximum amount that can be transferred depends

on the rules of the receiver country.

Express Money Transfer (IFS) (Service
Category)
It is one of the fastest ways to send money to selected

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How to apply: Stamps, envelopes and local
• Fill the service request form at the post office. and international postcards
• Pay the amount specified in U.A.E Dirhams. (Main Service)
• Collect the receipt.
Service Features: The postage stamp is a distinguishing mark kept on the
• The service is available through a network of more envelopes of letters or small packages prepared to be
than 200 countries. Customers can receive the transfer sent by mail and signify that the postal fees are paid.
at any money transfer office using the MTCN number. The postage stamps are issued in different occasions to
• Use of the Golden Card to get discounts and to commemorate a specific occasion.
collect points. Sale of ordinary stamps and philately
Apply for Western Union Gold Card stamps (Service Category)
(Complementary Service) These stamps are the ordinary ones used to pay the
A value-addition to the Western Union money transfer postage fees, printed in large quantities and available
service enables the customer to collect redeemable points. at all post offices as well as postal agencies.
Required Documents: The philatelic stamps include the stamp issues and
1- Subscription Form special tools for philatelists such as tweezers, magnifiers,
2- Copy of National ID albums and rulers to measure the stamp perforations,
etc. These tools are available at the offices which serve
Instant Cash (Service Category) the philatelists. All the stamps issued during the year are
Instant Cash Global Money Transfer Service offers fast- gathered in a beautifully arranged album suitable to be
track money transfer facilities in the UAE. This service offered as an attractive gift. The album is available in
is provided by Wall Street Exchange Center, a wholly the offices which serve philatelists.
owned subsidiary of EPG. The service enables you to 1- Maximum size: 120 mm X 235 mm
send and receive money to many countries worldwide 2- Minimum size: 90 mm X 140 mm
in minutes.
How to apply: Sale of envelopes for registered mail
1- Fill the service request form at the post office. items and parcels (Service Category)
2- Pay the amount specified in U.A.E Dirhams. Emirates Post Group provides suitable envelopes for
3- Give the ICTC number to the receiver. letters in three sizes as well as solid and soft boxes
Instant Cash Global Money Transfer service offers best specially designed to protect the contents during
exchange rates and most competitive charges, with transport. The boxes are available in four convenient
speed, convenience, and reliability. sizes.
Service Features: Sizes and Prices
• Receiving FREE INSTANT CASH Loyalty Card. Letter envelopes
• Customer information saved on the card for easy use • Small (9.5cm x 15.5cm): 50 fils.
next time. • Medium (12cm x 20cm): 75 fils.
• Service is available in many countries.

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• Large (15cm x 29cm): AED 1. Local government services
Parcel Boxes
• Size 1 (10 x 17.5 x 25cm) : AED 1.50. (main service)
• Size 2 (12 x 25 x 35cm): AED 2.00.
• Size 3 (15 x 25 x 40cm): AED 3.00. Emirates Post Group cooperate with various ministries
• Size 4 (20 x 30 x 50cm): AED 3.50. and government entities in all the emirates to provide
• Size 5 – Medium (25 kg): AED 10. its services at the counters in the group, including:
• Size 6 – Large (30 kg): AED 15. Utility bill payments of:
Service Features: Abu Dhabi Distribution Company (Service
• Availability of suitable packaging when posting Category)
bulky items. Residents of Abu Dhabi can pay utility bills of Abu Dhabi
• Protection of parcels en route, assuring less likelihood Distribution Company (a subsidiary of Abu Dhabi Electricity
of damage to postal items. and Water Authority) at any of Emirates Post Offices.
Al Ain Distribution Company (Service
Aerogramme (Service Category) Category)
An aerogramme is a single sheet of writing paper that Residents of Al Ain can pay the utility bills of Al Ain
can be folded and glued to form an envelope. No Distribution Company (a subsidiary of Abu Dhabi Electricity
contents may be enclosed in an aerogramme. and Water Authority) at any of Emirates Post Offices.
1. Maximum size: 110 mm x 220 mm Dubai Electricity & Water Authority
2. Minimum size: 90 mm x 140 mm (Service Category)
Pricing: Customers can pay their electricity and water bills at all
AED 2 per aerogramme, to anywhere in the world. post offices, for only AED 2 service fee.
Service Feature: Sharjah Electricity & Water Authority
The most cost-effective way to send a letter without (Service Category)
enclosures to anywhere in the world This service allows customers to pay their water,
electricity and gas bills at any post office, for only AED
Sale of International Coupon 2 service fee.
(Service Category) Federal Electricity & Water Authority
A service, through which the coupon value may be (Service Category)
replaced by postage stamps, represents the minimum Customers from Ajman, Um Al Quwain, Ras Al Khaima
value to send an ordinary mail letter to one of the UPU and Al Fujairah enjoy a convenient way to pay their bills
member countries. and fines at any post office, for only AED 2 service fee.
All the UPU member states are committed to replace Sharjah Municipality’s Prepaid Parking
but not to sell the INTERNATIONAL COUPON. Cards (Service Category)
Conditions: Prepaid parking cards can be purchased at any post
1- It can’t be replaced in the country of origin. office in the denominations of:
AED 50 - AED 30 - AED 100
RTA’s NOL Cards (Service Category)
NOL is a smart card that enables you to pay for the use

35 36

of various RTA transport modes: Dubai Department of Economic International Driving Licenses (Service Customers of Emirates Post can pay the bills of Etisalat
• Dubai Metro. • Buses. • Water Buses. Development (Service Category) Category) & Du at any of Emirates Post offices throughout the UAE.
Customers can get NOL Cards for the value of AED 20 Customers can pay fees of new, amended and renewed Emirates Post in cooperation with Automobile and Apply for Etisalat’s prepaid cards “Wasel”
at any Emirates Post Office. licenses issued by DED at any post office. Payment Touring Club enables international driving permits to (Service Category)
Purchase Tenancy contracts- permits can also be presented and paid. Customers be issued in any of Emirates Post offices. Customers can easily buy Wasel cards as follows:
Department of Municipality and can also request for a printout of their trade license. How to apply: -Fill Wasel card application form
Planning – Ajman How to apply: • Fill the International Driving License Form. -Payment of AED 40 “Service Fee”
This service enables Emirates post customer to purchase • Submit renewal or cancelation transaction request. • Provide a valid copy of the passport. -Present copy of passport and residence visa (If any)
of tenancy contract of the Department of Municipality • Pay the Dubai Department of Economic Development fees. • Provide a valid copy of the driving license. Applying for Du Prepaid SIM Cards (Pay As
and Planning - Ajman in the post offices with all its • Pay AED 15 service charges per transaction. • Providing two passport size photographs. You Go) (Service Category)
categories (commercial, residential, investment) Payment of AED 140 service fee. - Fill the prepaid application form.
RTA’s Pre-paid Parking Cards(Service Other services for individuals Issuance of international driving - Pay 55 AED service fee charge.
Category) license (Service Category) - Provide the required documents:
Pre-Paid Parking Cards are now available at all post- and corporates (Main Service) Within the cooperation between Emirates Post Group - UAE Nationals: Passport Copy or Emirates ID.
offices across the UAE in the following denominations: and Club Emirates Automobile and Touring customers - GCC Nationals: Valid GCC Passport or Valid GCC
AED 100 - AED 50 - AED 30 Booking flights and collection of can obtain an international driving license from Emirates National ID or UAE work permit/Labour card (Issued
RTA’s Salik Recharge Cards (Service airfare (Service Category) Post offices spread across the Emirates. by Ministry of Labour only).
Category) Booking flights and collection of airfare service is How to get service: - Expatriates: Valid Passport and valid UAE Visa or
Salik Recharge Cards are now available at all post- provided by Emirates Post offices network, where the • Fill in the application extract international driver’s license. Emirates ID or UAE Work Permit/Labour card (Issued
offices across the UAE in the following denominations: post office has become as an authorized sales agent • Provide a copy of a valid passport. by Ministry of Labour Only).
AED 50 - AED 100 - AED 200 for the following airlines: • Provide a copy of a valid driver’s license and issued - Diplomats: Valid Passport or Emirates ID.
Flydubai from within the State Sale of recharge cards (Du & Etisalat)
Delivery of government documents How to apply: • Provide two passport photos. (Service Category)
(sub-service) • Customers can book, change and issue their ticket at • personal presence of the owner of the license for the Emirates Post Group customers can buy the recharge
Is a service that specializes in hand over government the post office or by calling the Customer Call Centre. signing of the license cards in the following denominations:
documents to the customers from individuals and • Pay the value of the ticket. Service fee: AED 140 per license. Etisalat cards:
companies in all Emirates, except where the Service Fees: National Bonds (Service Category) AED 20 - AED 25 - AED 40 - AED 50 - AED 100 -
government entity is specialized to offer its services in - AED 15 for printing and modifying a previous booking Emirates Post Group has a strategic alliance with AED 200 - AED 500
a specific Emirate then its services are only available per person. National Bonds Corporation, under which customers DU :
in that emirate - AED 50 for booking and issuing a ticket per passenger. can purchase National Bonds savings certificates from AED 20 - AED 50 - AED 100 - AED 200
Emirates Identity Authority (Service Air Arabia any of Emirates Post offices across the UAE. United States e-Visa Fee Payment (Service
Category) How to apply: How to apply: Category)
Through this service, customers can collect their Emirates • Customers can book their ticket at the post office or • New or repeat purchases are in cash only. Customers can pay United States e-Visa fees at 82
ID cards from a preferred post office, on receiving an through the Call Centre. • Certificates will be issued instantly. selected post offices after applying online.
SMS notification. • Pay the value of the ticket. Instant redemption is not available, however customer How to apply:
Those who do not have a personal P.O. Box can make Service Fees: redemption request will be sent to National Bonds 1- Proceed to the post office after applying online at
use of the Public P.O. Box service at the nearest post • AED 10 for printing or modifying a previous booking. Head office for processing. http://UAE.usvisa-info.com.
office to collect their ID cards. • AED 30 for booking and issuing a ticket within GCC Payment of telephone bills (Etisalat & Du) 2- Payment of fees should be made within the specified
Dubai Police (Service Category) per passenger. (Service Category) validity period.
Customers can pay the fine amount at any post office. -AED 50 for booking and issuing a ticket for destinations
beyond GCC per passenger. 38

37

Special services 3- Payment should be made in cash in UAE dirhams - a copy of a valid commercial register.
provided to only, the amount is non refundable. - a copy of the book trade name (in the case of a new facility).
4- The receipt number issued by Emirates Post should - A copy of the company memorandum of association (if any).
the companies be inputted online in the specified space provided on - a copy of the lease contract (if any).
the same website. Service fees: 100,000
39 To follow up the application please visit: http://UAE.
usvisa-info.com. Renting Spaces

Special services provided to Companies wishing to take advantage of the expanded
the companies through EPG network of more than 117 post offices can rent a
Head Office space to sell their products and services in post office
The issuance of licenses to premises, under different segments, such as:
conduct postal activities • Banks and Money Exchange Houses
• Advertising
Emirates Post Group is the main organizer for the • Business Centers
conduct of postal services activities in the UAE of each • Coffee Shops
of the following: • Other businesses (subject to approval)
1. transport of documents Service Features:
2. Letter post • Advantage of strategic post-office locations.
3. parcels. • Easy accessibility.
Emirates Post Group grants private sector companies to • Exposure to company’s products and services to a
transfer documents, letters and packages domestically captive audience
and internationally, and works to organize and supervise • Large footfall as customers flock to post offices to
its operations including the cancellation of their licenses. avail of multiple services under one roof.
Conditions for obtaining a license Annual Rentals:
1. Applicant must be a UAE national, whether the The rentals will vary according to the:
owner or partner or an agent or guarantor • Size of the rented space
2. Submission of the application to the Licensing • Location of the Post Office.
Department or through the website of the group Contacts and Bookings:
3. Fill the following forms: Potential renters can contact the Customer Call Center:
- license application form Contact: +971 4 2303 557
- approve an initial pledge Email: [email protected]
4. attach the following documents: P.O. Box 99999 Dubai, UAE
- a copy of a valid passport of the Emirati and partners, if any.
- copy of the family book for Emiratis. Advertising by Unaddressed Mail
- A copy of valid trade license (in the case of a
commercial establishment list). Advertising by mail provides direct access to all personal
and business P.O Boxes in U.A.E. An extremely cost-
effective and flexible mass advertising medium, it is an

40

important element in today’s marketing mix. Advertising • 500 Leaflets.
by Post is effective both as a standalone medium, or in
conjunction with Emirates Post’s Business Reply Service. • amendment or addition by agreement between the
Service Features:
• Reaching customers in specific geographic and parties
demographic areas.
• Helps maintain regular contact with target audience 2- Stamps in one to two denominations (AED 300,000):
at a reasonable cost.
• Offers access to hundreds of business and personal • 6 Sheets of stamps.
P.O.Boxes.
• Suitable for the delivery of all types of advertising • 20 envelopes - First Day Covers (stamps).
materials including cards, brochures, tabloids, samples,
catalogues, etc.. • 500 Leaflets.
• Combining this service with “Business Reply” helps
to view the response rates easily. Also provides the • 2 Stamp frames.
company with the customer data that can be used in
building a customer data base. • amendment or addition by agreement between the parties
Note: Emirates Post will make every effort to ensure that
all material is delivered in the manner requested and 3- Stamps in three or four denominations (AED 350,000):
within the timeframe specified.
Service Conditions: - 8 Sheets of stamps.
• Items for distribution should not be addressed.
• Obtain permission from the Dubai Economic - 20 envelopes - first day covers (stamps).
Department for Dubai and Sharjah.
- 20 envelopes - first day covers (Souvenir sheet).
Promotional Stamps
- 1000 Leaflets.
Emirates Post offers a unique opportunity to public and
private organizations in the UAE to have special stamps - 4 Stamp frames.
issued as a promotional tool. This service provides an
innovative channel for companies and public corporations - 10 Souvenir Sheets.
to commemorate a special occasion or promote a
particular project/message through special stamps issued - amendment or addition by agreement between the parties
by Emirates Post. The service can help in enhancing the
local and international profile of the organization. Service Features:
The following options are available:
1- Stamps in one denominations (AED 200,000): • High visibility at local, regional and international levels.
• 6 Sheets of stamps.
• 20 envelopes - First Day Covers (stamps). • An innovative and effective marketing tool.

• Preserving for posterity the memory of the occasion.

• Extra mileage for the issuing company in the local

and international market.

• A means to commemorate important events in the country.

The package under Promotional Stamps includes:

• Stamps (sheets) : 25,000 stamps of each denomination.

• Souvenir Sheets: 5000.

• Leaflets : 3000.

• Stamp First Day Cover: 1000.

• Souvenir sheet First Day Cover: 500.

• First Day Cancellation: 2

• Stamp frame.

Technical Details of the stamp:

1- Size:

These are the most suitable sizes for printing stamps, however

the size can be altered to suit the applicant’s specific

requirements in coordination with Emirates Post Group:

• 30 x 40mm.

41 42

• 40 x 30mm. by law.
• 40 x 40mm. 3. Pesticides.
The measurement are decided based on the geometric 4. Toxic substances.
shapes agreed by the parties. 5. Political publications.
2- Design: 6. Gold jewelry, platinum, precious stones and silver,
The design of the proposed stamps will either be provided unless sent by insured mail.
by the applicant or created by Emirates Post on behalf of 7. Dispatches and parcels in violation of the prescribed
the applicant, under mutual consent of both parties. packaging conditions.
Value Added Advantages of the Issue: 8. Lighters full of gas (empty lighters are acceptable).)
• Stamps will be included in Linder Album 9. Radioactive materials.
(commemorative rare stamps of the UAE from 1973). 10. Pork products and by-products.
• Media Coverage in local newspapers in the UAE. 11. Live animals of all kinds.
• Display at domestic and international philately exhibitions. 12. Drugs and materials that have a psychological impact.
• Inclusion in Michel and Stanley Gibbons stamp 13. Publications that contain indecent pictures.
catalogues with other issues of the UAE. 14. Polished, bleached, manufactured or counterfeited pearl.
• Featured on the website of Emirates Post. 15. Flammable films, celluloid or materials manufactured
• The stamps will be marketed to member philatelists in from celluloid.
and outside the UAE. 16. Flammable, explosive or other hazardous material.
• The stamps will be included in the year-pack of UAE 17. Roots-grain – plants and their parts unless
stamps. accompanied by a health certificate.
Conditions for issuing Promotional Stamps: 18. Medical drugs unless accompanied by import license.
- It is exclusive to government and semi government 19. Alcoholic beverages.
organizations and UAE-registered private companies. 20. Offensive publications pursuant to legitimate, law
- Stamp issues are subject to the approval of the and traditional custom.
Emirates Post Group. 21. Pornography.
- Subjects selected should comply with Emirates Post
policies and guidelines. Dispatches and parcels in violation of the prescribed
packaging conditions that can be a danger to postal
Prohibited Items workers, or may contaminate or damage the other
letters and parcels or postal equipment.
Things that are by their nature hazardous to personnel

or can damage the other postal letter items or impeding

the implementation of postal services. It is subject to

the rules of the sending and destination country.

1. Arms, ammunition and parts thereof – Aerosol.

2. Transmitters and radio receivers except as authorized

43 44

Electronic Electronic services Airway Bill (coupon) numbers.
services
www.epg.gov.ae RATE CALCULATOR
45 The rate calculator provides you with charges for a
The EPG website provides different services that enable particular delivery based on the consignment type,
customers to avail of the required services with ease. weight or volume.

Subscribe and Renew P.O. Boxes’ subscription NEW BOOKINGS
It is easy to subscribe and renew a P.O. Box online for Customers of Empost can book consignments online
Individual and Corporate customers. by using a simple and user-friendly booking form. This
- Individual customers: My Home, My Building, My facility is available for both credit and cash customers
Zone and My Box. anytime anywhere with online Airway Bills (coupons)
- Corporate customers: Ezimail Gold, Ezimail Silver, printing function for credit base customers.
Ezimail Bronze, P.O. Box Standard and P.O. Box Light.
MY BOOKINGS
Track and Trace Customers can retrieve and view the booking details
Customers can track their shipments (those with barcode as well as update the preferred pick up/delivery date
or airwaybill number) by just putting the airwaybill and time of the consignment, subject to operational
number online. They can get instant information on the schedule.
status of the shipment.
ACCOUNT STATUS REPORT
Rate Calculator As part of efforts to make transactions easier, customers
It is easy to find out the mailing tariffs online by just can view and print statement of accounts, invoices and
putting the weight of the article or document along with receipts by logging on to the website.
the destination to get instant tariff.
TRANSACTION REGISTER
www.empost.gov.ae Customers can search all their transactions with Empost
online by entering a specified date range.
EPG offers their valued customers a wide variety of
e-Services such as booking, tracking, rate calculation, RECEIPT REGISTER
viewing and printing of statement and invoices. Customers can view all their payment details online
through receipt register.
TRACK SHIPMENT
Customers can track and trace consignments online CUSTOMER PROFILE
by using their Airway Bill Number. Multiple tracking Customers may update their company profile, address
of consignments can also be done by entering all the and contact details through the Empost website.

46

CONTACT US

For more information, immediate assistance or to
provide us with your feedback, please contact us
through our dedicated Customer Call Center:

Postal Services Courier Services

Call Centre: +971 600 5 99999 Call Centre: +971 600 5 65555
Fax No.: +971 4 3340333
P.O. Box 122222 Dubai, UAE P.O. Box 32200, Dubai, UAE
Email: [email protected] Email: [email protected]
www.epg.gov.ae www.empost.gov.ae

Call Centre working hours: Call Centre working hours:
Saturday to Thursday (07:00 am – 09:00 pm) Saturday to Thursday (07:00 am – 09:00 pm)

47 48