Convergent Digital Patient Experience

DIGITAL PATIENT EXPERIENCE

By the end of 2019, it is estimated that 80% of the patient population will be paying their medical bills
electronically. Convergent has committed the past two years researching and developing a response to
this statistic, resulting in Convergent’s “Digital Patient Experience.” Patient debtors are provided with a
self-service patient portal account, accessible through their mobile phone, computer, and tablet 24 hours
a day, 7 days a week, 365 day a year.

FEATURES & SPECIFICATIONS

▪ Customized hospital payment portal available 24/7/365 to patients with immediate access, at

their convenience, through any mobile device.

▪ View statements online & receive E-Statements
▪ Make payment and/or payment arrangements

o Monthly auto-draft capability

▪ Enhanced patient communications
▪ Text messaging
▪ Retrieve yearly tax healthcare expenses
▪ Request itemized statements
▪ Request charity applications
▪ Patient scoring & presumptive charity
▪ HIPAA, FDCPA, TCPA, and PCI Level 1 compliant

DEVELOPING FEATURES

▪ Schedule appointments
▪ Point of service cash recovery benefits
▪ Point of service payment plan management
▪ Interactive live chat

Convergent Revenue Cycle Management I 13575 Heathcote Blvd, Suite 300, Gainesville, VA 20155 I www.ConvergentUSA.com/healthcare I (404) 849-5514