Bad Debt Fact Sheet

30 Years of Bad Debt Healthcare Collections with Experience
Sensitive to Your Patients & Your Bottom Line

Primary & Secondary Bad Collecting on medical receivables requires a balance between professional
Debt Collections - driven by persistence and an understanding of your patients’ financial predicament.
patient satisfaction, resulting Convergent uses specialized patient representatives, advanced healthcare
in maximum recoveries. scoring models, and powerful workflow technology to recover on bad debt*
accounts – all powered by our innovative patient-focused contact technology.
“Convergent has brought an
unparalleled level of PATIENT-FOCUSED CONTACT CENTER TECHNOLOGY
professionalism and expertise to
our collection solution, ultimately ▪ 30 years of technology investment in world-class telecommunications and
improving the hospital’s financial
position to help in the rebuild of workforce management systems, now customized to the healthcare
our campus.” environment.

Vice President of Revenue Cycle ▪ Advanced healthcare scoring model to better identify charity care and increase

A Northern Healthcare System efficiency, predictive dialing to make collection cost-effective, and proprietary
processes to maximize reimbursement while remaining sensitive to your patients.
“Convergent fully understands
the importance of maintaining 30+ YEARS OF HEALTHCARE COLLECTIONS EXPERIENCE
positive relations with our clients’
patients, at every point of ▪ Providers across the nation depend on our in-depth knowledge of healthcare
contact.”
collections. Our management team boasts an average of 18 years of targeted
Mike Meyer, CEO healthcare industry and strategic operations experience, while our collection staff
has an average tenure of 8 years. All staff is compliant in HIPAA, FDCPA, TCPA,
Convergent and regulations and procedures with ongoing patient sensitivity training.

*Convergent Healthcare Recoveries, Inc. 100% CALL RECORDING INTEGRATION W/ REAL-TIME COACHING
121 NE Jefferson Street, Suite 100
Peoria, Illinois 61602 ▪ Your patients deserve and demand the highest level of care, at every point of
www.ConvergentUSA.com/healthcare
(404) 849-5514 service. That’s why Convergent’s telephonic and workforce technology allows us
to record calls for both quality assurance and patient satisfaction.

CLIENT MANAGEMENT & SUPPORT

▪ As part of our 5-star Client Advocacy Program, you receive a team of Client

Service Specialists to ensure you receive the attention you need. Ongoing
education, performance reporting, and account support are always a call away!