top 1 tech for govt

Top 10 Strategic Technology
Trends for Government

Bryan Pagliano

Research Director

Government Industries Research

@BryanPagliano

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The Nexus of Forces Is Driving
Innovation in Government

Extreme Rampant
Networking Access

Rich Context, Global Class
Deep Insights Delivery

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

The Nexus of Forces Is Driving
Innovation in Government

Extreme Rampant
Networking Access

Rich Context, Global Class
Deep Insights Delivery

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

Key Issues

1. What are the trends in public sector IT that have the biggest
potential for significant enterprise impact over the next three
years?

2. How will these trends affect government partnerships and
collaborations?

3. What should CIO’s do to lead change in government?

Gartner Global CIO Survey 2014 (288 Public Sector CIOs)

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

Key Issues

1. What are the trends in public sector IT that have the biggest
potential for significant enterprise impact over the next three
years?

2. How will these trends affect government partnerships and
collaborations?

3. What should CIO’s do to lead change in government?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

Top 10 Strategic Technology Trends for
Smart Government

Top 10 Government Technology Trends Social Mobile Information Cloud

1. Personal Mobile Workspace    
2. Mobile Citizen Engagement  
3. Big Data and Actionable Analytics    
4. Cost-effective Open Data  
5. Citizen-managed Data   
6. Hybrid IT and Cloud    
7. Internet of Things   
8. Cross-domain Interoperability
9. BPM for Case Management 
10. Gamification for Engagement

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

1. Personal Mobile Workspace: SM
Employees Are in Control

Mobility isn't about devices or networks.
It's about service, innovation …

… and changing the
concept of "workplace."

Bring Your Own DATA Photos

DEVICE

APPS

FRIENDS

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

2. Mobile Citizen Engagement: Use CasesS M
Define Mobile and Social Opportunity

Retirement Public Health
Planning Clinic s

Socialization Traffic Mgmt.

• Human interaction Eligibility Paying Fines
• Complexity
• Frequency Land
• Existing community/platform Registration
• Engagement value
• Clarity of focus and time frame

Mobilization

• Frequency/Recurrence
• Immediacy
• Automation
• Simplicity
• Compelling use
• Location-based

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

3. Actionable Analytics From Big Data:
More Than More …
IC

Descriptive: Diagnostic: Predictive: Prescriptive:

• What happened? • Why did it happen? • What will happen? • What should happen?
• What is happening? • What key relationships?
• What if? How risky? • How can I optimize?

Perishability Fidelity

Public Safety:

• Situation Analysis
• Crime Detection and Prevention

Validation Linking Tax and Revenue:

Classification Contracts • Fraud Detection
• Financial Management

Technology Pervasive Use Transportation:

Velocity Volume • Dynamic Road Charging
• Fleet Management

Policymaking:

• Citizen Sentiment Analysis
• Real-time Impact Analysis

Variety© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Complexity

4. Cost-effective Open Data: S
Beyond Public Data I

Value

Open Data Big Data Personal
Data
Social
Data Web API

Web API Business
Data

Web API

Public Operational Any Data:
Data Data Data-centric Government

Web API

Linked
Data

Web API

Web API

Time

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

5. Citizen-managed Data: Transferring SM
the Ownership of Information IC

New services, such as citizen data vaults, will provide
individuals with access to personal government data
outside the context of any single agency transaction.

It's MY data,
and I'll share
if I want to!

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

6. Hybrid IT and Cloud: IT Becomes a M

Business Agent, Not a Service Provider C

Higher

Cost Case/Care Management • Complex IT Department
ERP/Financial Management • Sensitive Data Roles:
Human Resource Management • Deep Integration
• Provider
Procurement • Content-centric • Broker
• Process-centric • Advisor
CRM/BPM
FOIA Case Management Value
Geospatial Services Proposition:

Virtual Meeting Services • Compliance
• Integration
Content and Document Management • Commoditized • Archit. Coherence
Collaboration Services • Consumer-centric
Email • Collaborative

Website Hosting

Lower

Sooner Time to Cloud Later

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

7. The Internet of Things: When Objects M

Anticipate and Negotiate IC

The Internet of things is already here: Smart Public Health Clinics
Smart Cities
• Connections 2020: >230 billion permanent and intermittent
• Dropping costs: Audio, video, GPR, Wi-Fi

Connected devices everywhere:

• Cameras and microphones widely deployed
• Remote sensing of objects and environment
• Building and infrastructure management

More and more applications:

• Crime detection and prevention
• Public services via connected products

Smart Incident Response

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

8. Cross-domain Interoperability: IC
Scalable by Design

Focus on the right information, the right patterns, and the right
characteristics for information sharing.

Source: National Information Exchange Model (NIEM)

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

9. BPM for Case Management: IC
How Many Flavors Do You Have?

Constituent Relationship Specialized Case Management

Unstructured Management Social Services (High Touch) Criminal
Process Investigations
Appeals/Complaint Management Fraud Disease/Care
Vendor Management Detection Program Management

Support Compliance

Prior Authorization Approval Budget Development Peer Review
Grant Management

Structured Customer Service Records Legal Casework
Process Request
Insurance Claims Social Services (Low Touch)
Processing Benefits Employee Onboarding
Administration

Business Process Management Enterprise Content Management

Structured Data Unstructured Data

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. ECM/BPM Content/Process Fusion
Investigative Cases
Collaboration-intensive Cases

10. Gamification: Connecting Actions SM
to Outcomes

Gamification: The use of game mechanics
in non-game scenarios.

Engage Connect Resource

• Workforce Development • Coordinated Care • Recruiting and Retention
• Health/Wellness Programs Management • Employee Onboarding
• Change Management • Employee Performance
• Skills Training • Education • Program Outcomes
• Crowdsourced Solutions • Public Safety and
Management
Security Awareness

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

Key Issues

1. What are the trends in public sector IT that have the biggest
potential for significant enterprise impact over the next three
years?

2. How will these trends affect government partnerships and
collaborations?

3. What should CIO’s do to lead change in government?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

Different domains, different balance...

People

Elderly Home Care

Job Loss

Business

Incident Response The Digital Civic Moment

Things An event that triggers a series of cascading
actions and data exchange across a
network of people, businesses and things
to achieve a singular objective.

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

Digital Civic Moment: Precision
Emergency Incident Scenario

Singular Accurately assess all real or possible threats to human
Objective life and property to take precise, appropriate actions.

1. Public safety aerial 9. First responders arrive.
surveillance platforms detect Incident commander’s decisions
hazmat incident and dispatch are informed by a full spectrum

emergency responders. view of a dynamic situation.

2. Nearby hospitals, medical 8. Drones monitor on-scene
facilities alerted. School and human and vehicular activity to

business emergency detect and note atypical
protocols activated. activities or behaviors.

3. Civilian vehicle navigation Elapsed Time: 5 minutes 7. Incident data and social
devices route traffic away media are analyzed to measure
from incident. 5. Individual hazmat containers progress, predict outcomes and
transmit status of contents and
4. Shipping manifest recommend tactics.
transmits hazard physical environment.
6. Remote sensors continuously
classifications of cargo to monitor air quality, weather
emergency personnel. conditions and infrastructure
integrity

Image source: http://abcnews.go.com/US/12-wrongful-death-suits-filed-quebec-train-
c©ra20s1h4 /Gsatrtonerry, I?ncid. a=nd1/o9r i8ts3af1fil1iat5es9. All rights reserved.

Key Issues

1. What are the trends in public sector IT that have the biggest
potential for significant enterprise impact over the next three
years?

2. How will these trends affect government partnerships and
collaborations?

3. What should CIO’s do to lead change in government?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

The Hierarchy of Success in the Digital Era:
People, Process, Data … then, Technology

Organization Program and Project Information Appropriate Platform
(People) Management Management (Technology)
(Process) Foundation
• Strategic business focus • Systems engineering
• Workforce competencies • Governance model (Data) competency
• Leadership qualifications • Management systems
• Organizational resilience • Fit for purpose mindset • Information as an asset • End-to-end solution
• Interoperability as a integration

principle • Relentless
• Reuse as a requirement incrementalism

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

What NEW Lesson Is Being Learned in
the Era of Digital Government?

The policy is the technology…

… and the technology is the

policy. Develop Policy

• Vision
• Goals and Objectives
• Specific Policy Provisions

Image credit: http://www.screenmakers.com.au/services/government-organisations/act-legislative-assembly

Apply the Policy to the Program Delivery Stages

Systems Project Construction Performance Operations
Planning Development Assessment and

Maintenance

Refine/Update the Policy Organization
(People)
Use feedback from the
program delivery stages

Source: http://www.ops.fhwa.dot.gov/wz/rule_guide/sec3.htm

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

Direction and Timing: Connect the 10
Trends With a Strategic Technology Map

Organizational Effectiveness/Public Value Cross-domain 5-10 BPM for Case High
interoperability Management
Personal Mobile
5-10 2-5 Workplace

Hybrid IT 5-10 Gamification for
and Cloud Engagement

Big Data and
Actionable 2-5
Analytics

<2 Mobile Citizen
2-5 Engagement
5-10 Medium

Internet of
things

Hype Cycle Color Key

Citizen-managed 2-5 Cost-effective
data Open Data
10+

Low

Personal Productivity/Constituent Experience YTP Years to
Plateau
Note: Organizational context influences the positioning of the
technology trends.© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

Recommendations

 Inspire and engage stakeholders by using digital civic
moment scenarios to promote co-creation and design
thinking.

 Evaluate your IT service catalog, organizational capabilities,
application portfolio, and strategic road map relative to the top
10 technology trends and digital government needs.

 Identify where inter agency partnerships, commercial
partnerships are needed to achieve a singular digital
objective.

 Define a new set of core capabilities for your IT organization.
Structure them in terms of employee productivity, constituent
experience, organizational effectiveness, and public value.

 Integrate digital civic moments scenario analysis into future
business partner collaborations

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

Recommended Gartner Research

[email protected]

 Four Types of Government Shared-Service Initiatives
Bryan Pagliano (G00253023)

 Public-Sector Shared Services Must Maintain Their
Commercial Relevance
Neville Cannon, Bryan Pagliano

 Digital Government Is a Journey Toward Digital Business
Andrea Di Maio, Jerry Mechling, Rick Howard (G00249302)

 Digital Government Will Move At the Speed of Civic
Moments
Rick Howard, Andrea Di Maio, Jerry Mechling (G00249302)

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.