Owners

f r e p
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e o d a
d li o g
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c y t a
u n h p
m a e h
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n e a r
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it a u
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k p h h
e ic (c e
y ki li H
b n c o
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ti h e n

[49]

o h a t
r e l h
o k o e
ff e g d
t y b o
h b o c
e o x, u
s a t m
h r h e
o d e n
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r a Leave e
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[50]

r o the Conten
e li down- ts, then
p c arrow press
e y
a ti on enter
t tl "Breaks twice
B e " and to
& s insert a create
C a Next space
j r Page betwee
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st m Section n the
a a Break title
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m Go back to inserte
a the d.
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k ng of Position your
t cursor
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e docum the
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tr Control will be
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n keyboa select
ti rd of the
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u Click on the and "Refere
e Page create nces"
u Layout a tab on
n tab on headin the
ti ribbon.
l the g for
a ribbon, the Click the
ll click Table
p of down-

[51]

arrow

on the
"Table
of
Conten
ts"
button
at the

far left

of the Click OK in
Refere the
nces lower
ribbon left-
to open hand
the In the Table of corner
Table Conten now to

of ts create
Conten Option the

ts In this dialog s table of
dialog box, windo content
box. click w, click s.

the to
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ns" the page
numbe
button option rs
in the "Table starting

lower Entry on
right- Fields" page 2
hand and
click OK (the
corner
first
of the
policy)
windo
of the
w.
docum

ent:

Go to the
t


[52]

o a n e
p g t vi
o e h o
f ( e u
t T f s
h a o "
e b o b
d le t y
o o e cl
c f r ic
u C ri ki
m o b n
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t e n h
n t e
Double- ts o o
cl ) g r
ic t o a
k o t n
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n p S e
t e e b
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f h o o
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e C r. e
a li a
o c Turn off d
f k " e
t " Li r
h N n /
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fi x t o
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p i r e

[53]

r m d
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b e w
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e a Click the "
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u n e

[54]

s o , "
p r a ,
a i n c
c n d h
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t h n o
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[55]

d o
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[56]

Procedures position, 4. Click one
manual notes even if insert (don’t
on creating blank 5. Add highlight
documents,
page page the
table of
with title breaks – paragrap
contents, etc.
1. Change 5. Check Control h
procedur each > enter symbol)
es procedur 6. Number 5. Click the

names e for each box,
for quizzes procedur then
alphabet or e at the click
izing. answers top of mark
Remove and the 6. Highlight
the #’s. remove page…… the next
2. Pull out or 2000 one………
the replace bather ..

departm to job Creating the
ent head proper descripti Table of
positions place on, 2001 Contents:
into ……. 1. Put the

main For Each cursor at
folders. Section: Table of the
3. Go to 1. Open Contents: beginnin
the job job desc. 1. Select g of the
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on. object > you nt
Change Text want to 2. Click

name to: from file appear page
2000 – 3. Find the in the layout
Bather docume Table of 3. Choose
job nt > shift Contents breaks
descripti and click 2. Alt Shift 4. Choose
on on each “o” – not next
4. Make one, zero page >
job arrow 3. Click 5. Type

descripti down to Mark “Table of
ons for select all 4. Highlight Contents
each of them. the next ”

[57]

6. Click
preforan

ces
7. Click
Table of
contents
8. Insert
Table of
contents
9. Insert
table of
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10. “options
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11. Check
the box
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[58]

Page and click i.e.
Numbering: on 2001.1
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footer
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area field 5. Got to

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Delete all the
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other
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procedures in To delete a
4. Page
the folder so procedure:
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page document you
number
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at” 1
docume contents
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nt 3. Click on
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insert field
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To update the one.
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Contents: procedur
1. Go to
e
table of
number,
contents


[59]

17016 - Relief the o o

Doctor followin el m
Scheduling g vets in li c. D
From time to this n r.
time we will order to g F
need to find a see if @ r
relief vet to they are g a
cover any gaps
available m n
in available vet
: ai k
appointment for
clients. This a. D l. P
typically r. c e
happens during L o n
times doctors
a m a
are on vacation, y b. D a
sick, CE
n r. t
meetings, etc.
If the Dr. Julius e E 2
or the medical S ri 1
director needs a a n 4
relief doctor it g K -
will be listed on
e el 6
the DOCTOR
r le 9
schedule.
When this is a y 5
seen these are t a -
the steps 2 t 8
needed to be 1 e 4
completed AT 4 ri 0
LEAST TWO - n 9
WEEKS prior to
2 m fr
the date,
4 k a
preferably four
weeks. 0 el n
1. ASAP - le k.

after 4 y p
doctor 4 @ e
schedule 0 g n
is made 6 m a
attempt l ai @
to m l. t
contact d c x.


[60]

rr it Q c
.c h U t

o t A o
m h LI r
d. R e T is
S m Y s
V . m c
P W e h
a e d e
t r ic d
8 e i u
0 q n le

0 u e, d
- e N i
2 st O n
5 t T A
6 h Q V
- e U I
4 y A m
0 gi N a
7 v TI r

8 e T k
W a Y. a
e d 2. AT LEAST c
h o TWO c
a c WEEKS o
v t PRIOR: r
e o a. A d
a r s i
n f s n
a o u gl

c c r y
c u e w
o s t it
u e h h
n d e p
t o d r
w n o o


[61]

p h m t
e e . u

r a If al
e c it d
- t is o
sl u s c
o al c t
ts d h o
, o e r’
b c d s
u t u n
ff o le a

e r’ d m
rs s u e
, n n i
e a d n
t m e t
c. e r h
u if “ e
n w R fi
d e el rs

e h ie t
r a f b
“ v D l
R e o o
el t c c
ie h t k
f e o o
D m r ff
o i ” a
c n p b

t o u o
o u t v
r r t e
” s h t
o y e h
r st a e
t e c a


[62]

p u t s,
p le h o

o d a r
i w t d
n it t e
t h h ri
m a e n
e n y g
n e c s
t x a e
ti p n r
m e a vi

e ri s c
b. A e si e
s n st s
s c t f
u e h o
r f e r
e u d t
t ll o h
h y c e

e tr t p
r ai o e
el n r ts
ie e w ,
f d it p
d t h a
o e w ti
c c ri e
t h ti n
o n n ts

r ic g r
is al r el
s st e e
c a c a
h ff o s
e s r e
d o d f


[63]

o n t d
r ts h n

m w e o
s, it cl t
e h ie a
t t n s
c. h t k
c. A is t if
s d h t
s o e h
u c y is
r t a is

e o r o
t r e k
h a b a
e s o y.
r t o 3. AT LEAST
e h k ONE
c e e WEEK
e y d PRIOR:
p n w a. T

ti o it u
o r h r
n m D n
is al r. i
ts ly _ n
s w _ t
c o _ h
h u . e
e l T c
d d h h

u b e e
le y y c
t t s kl
h el h is
e li o t
cl n u o
ie g l n


[64]

t o d e
h w d y

e n o a
f e e r
o r s e
ll if n t
o E o o
w D t l
i is h d
n c a c
g o v o
p m e m

a p k b
g le e i
e ti y n
t n s a
o g t ti
t ) o o
h 4. AT LEAST t n
e 3 DAYS h o
E PRIOR: e f

x a. If d t
e t r h
c h u e
u e g d
ti d b o
v o o o
e c x r
D t m h
ir o a a
e r k n

c s e g
t c s e
o h u r
r e r k
( d e e
o u t y
r le h b


[65]

o e D g pages.
x t o This can

t h c be left at
h is t their
a c o desk.
t o r 6. AFTER
h d ” THEIR
a e. l SHIFT:
s b. A o After the
t ls gi doctor
h o n has
e t p complet

d el a ed their
r l s shift
u t s make
g h w sure we
b e o receive
o d r an
x o d invoice
k c . for their
e t 5. THE services

y o NIGHT unless
s. r BEFORE: it’s Dr.
O t Provide Sager, or
n h the RSVP
ly e doctor which is
t A the automati
h V general c.
e I informat

d m ion
o a sheet

c r titled
t k “Guideli
o “ nes for
rs R Relief
h el Doctors”
a ie on the
v f followin


[66]

Checkl confirme schedule
d under
ist for
schedule this
sched with doctor

uling a shift as listed
time in
relief
including procedur
doctor lunch e
.
___

Doctor is

Due at appropri _______
ately _______
least one
schedule _______
week
prior to d in _______
AVImark _____
schedule
as listed Signed
d relief
doctor in
procedur _______
shift.
e. _______
Initial
each line _______
___ Lay _______
when
staff has _____
complet
e. been Date
appropri
Sign and
ately _______
date
below schedule _______
d on the _______
when
staff _______
done.
Turn in schedule _____
as listed Title
to owner
or ED AT in
procedur
LEAST
e.
ONE
WEEK
___
PRIOR to
Receptio
schedule
d shift. nists
have

been

___ trained
and
Doctor
informe
has
d to

[67]

General listed n O
Guidelin below. t A
es for o P
Relief • M t ”
Doctors e
d h f
Thank e o
ic
you for n r
al
choosing e m
to be our r x a
doctor e
t t
for c p i
today. o
We are a n
r
happy d ti A
you are e V
s
here to n I
help. a t m
Our r
• M a
primary e
goal is to e r
c
provide d k
o
the ic u
absolute m al n
best p r d
patient le e e
care t r
AND e c
client d o t
service. r h
b
We are d e
e
focused s “
on f a C
QUALITY o r h
rather r
than e e e
quantity. i c
m
There o n k
are t -
vi
several h i
ways we n
e n
do this. g
“ ”
Most are o
S


[68]

• M - o r

o h r a
st o e p
r u m i
o s e n
u e r g
ti t g s,
n e e e
e st n t
la i ci c.
b n e • If
t g s, a

e is e p
st m x r
s o c o
a st e c
r ly p e
e r t d
d e f u
o s o r

n e r e
e r e is
t v a e
h e r x
r d c p
o f y e
u o t c
g r o t
h c l e
A ri o d

n ti gi t
t c e o
e al s, t
c c s a
h a ki k
. s n e
• I e s 1
n s c 5


[69]

m ie n a
i n r v

n t e o
u a a i
t n d d
e d y cl
s o o ie
o ff r n
r e w t
m r it w
o t h ai
r h t t

e e h ti
w m e m
e t n e
o o e s
v d x a
e r t n
r- o st d
e p e a
st t p p

i h s p
m ei n o
a r e i
t p e n
e e d t
t t e m
h o d e
e ff . n
ti . T ts
m W h b

e e is a
t c h c
o al el ki
t l p n
h w s g
e h u u
cl e s p


[70]

e a e i
x n t n

a t e t
m s c h
r c h e
o h a r
o e n o
m d d o
s. u T m
• Y le A .
o d w Y
u w ill o

h it p u
a h r w
v y e ill
e o p d
a u t ic
t t h t
e o e a
c d r t

h a o e
n y. o w
ic F m h
ia o . a
n r T t
, a h y
a p e o
n p T u
d o A w
a i w a

t n ill n
e t a t
c m s f
h e si o
a n st r
s ts y t
si t o h
st h u e


[71]

p l e c
e d d l

t i e i
w c d e
h t ▪ T n
il a r t
e t e ▪ R
t e a e
h : t l
e ▪ D m e
T i e a
A a n s

w g t e
ri n p i
t o l n
e s a s
s t n t
it i s r
o c t u
n s o c
a n m t

“ e a i
t e k o
e d e n
c e a s
h d n f
s ▪ T d o
h r p r
e e r t
e a i h
t t n e

” m t o
o Y e f w
o n o n
u t r e
w s t r
i n h .
l e e


[72]

▪ N t st r
e o al a

x c l w
t a m s,
f l e I
o l d V
l a ic c
l n al a
o d p t
w w r h
- h o ,
u y c Fl

p . e u
p • O d i
h u u d
o r r a
n t e d
e e s m
t c y i
o h o n
c n u ,

l ic m i
i al a n
e st y je
n a n c
t ff e ti
– c e o
b a d n
o n , s,
t p li e
h e k a

t rf e r
h o b cl
e r l e
d m o a
a al o n
t m d i
e o d n


[73]

g c ti tr
s, e o ia

w w n gi
o it s. n
u h • W g
n s e w
d o h h
cl m a ic
e e v h
a c e c
n y c a
i st e s

n o rt e
g c ai t
s, e n o
e n p w
t t ri o
c. e o r
T si ri k
h s ti o
e o e n

y r s fi
w u a rs
ill ri s t.
li n w T
k a it h
el r h e
y y al t
n c l e
e a h a
e t o m

d h s s
a e p h
s t it o
si e al u
st ri s l
a z i d
n a n b


[74]

e r m d
a e p c

w o i a
a f n s
r y f e
e o r s
o u o -
f r n I
t p t C
h a o U
is ti f o
b e e r

u n v d
t ts e e
p i r r
le n y s
a t t s
s h h h
e is i o
b o n u
e r g l

s d o I d
u e C a
r r. U l
e o E a w
t m n a
h e d y
e r H s
st g o b
a e s e
ff n p u

t c i p
a i t t
k e a o
e s l d
s – i a
c j z t
a u e e


[75]

o S m i o
c e t w

h n i i
e t n t
d s ) s
u ( o D h
l a r o
e p o u
d p p l
a t o d
p m f b
p t f e

o t s a
i i – n
n m i e
t e f m
m n s e
e o i r
n t c g
t a k e
s v e n

o U a n c
r i o y
g l u .
e a g • Pl
n b h e
t l i a
c e t s
a , n e
r c e b
e l e e

a i d s
p e s u
p n s r
o t e e
i i e al
n s n l
t f n cl


[76]

ie p e e
n la a r

ts n n e
a A y d
r N c b
e D o y
I t n s
N h c o
F e e m
O p r e
R ri n o
M c s n

E e o e
D b r i
O e q n
F f u t
A o e h
N r st e
D e i h
A y o o
G o n s

R u s p
E c t it
E o h al
D m a p
T p t le
O le c a
t t a s
h e n e
e it n c
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e • If t l
a y b C
t o e a
m u a s
e h n e
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t v w G


[77]

r 2 :
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[78]

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[79]

17017 - l r compa

Submitting e d ny
an IT issue g : name,

• Go to a p call

web c e back
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log in m request
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tion: o P • Comple
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[80]

17018 - PEI Boarding Dr
Weekly VSD Traxler

Stats Active Booked Production

Clients Calls Rx
New Dr ACT ACT

Clients _________ Hours

_________ Dr VSD Trans

Transactio ______

ns Medical Dr Trans.
VSD VSD Dr

Sx _________ Brewer

Collections _________ Production
SNA ______ Rx

Staff 2012 ACT

Hours n/a Boarding Hours

TTL Promo Trans
Owner Dr

Hours Upside Julius

Down Production Dr

Owner Rx Sager
Mgmnt . Market ACT Production

Reach Hours: Rx

Total Grooming Admin ACT

Hours Trans. Hours
Boarding Appointm Trans

ACT Trans. ents

Grooming Trans

FTE VSD




[81]

[82]