Kennel Attendant

References/Images Restraining:







































































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Quiz/Drill for “Restraint and Control of Pets”:

1. Why do we have this procedure?
2. Describe the consequences of us not restraining or muzzling correctly? For the pet? For the
client? For you? For the hospital?
3. If you have questions about the aggression of a pet or how should go about holding or walking
them safely who should you ask? Should you just make a best guess so to save everyone time?
4. What kind of label would be good enough to show our staff that a pet could be aggressive and
still not offend a client if they see it? What would offend a client if it were about their pet?
5. Should you sit on the floor or a table to restrain? Why or why not?
6. Should a muzzle be loose enough for the pet to pant a little? So that their teeth can open
maybe ½ inch? Why or why not?
7. With your trainer go get a 15-50 lb dog. Show them how you get them out of cage. How you
would hold them for a nail trim or anal gland. Physically demonstrate this.
8. Do the same for a cat. Physically demonstrate it.
9. You will not get a pass until both you and your trainer are comfortable with it. If you are scared
it’s because you don’t know enough yet. Discuss and practice as long as you need to become
comfortable. You cannot do the job if you are even a little scared of a normal non-aggressive
dog or cat.











































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11050 – Spray Cleaner Mixing


Result Statement: To assure we have an appropriate concentration for cleaning
surfaces throughout the hospital.

Primary Responsible Position: Kennel Attendant

Participating Positions: Bathers

Why: If we mix it too strong it will damage surfaces, cause fumes
dangerous for the pets and staff to breathe, and waste
money...the same money would could have used to pay our
staff.

If we mix it too weak it will not clean dangerous germs and
possibly cause diseases to pets and staff.

WHEN to Fill Pre-Measured Bottles: Every Monday by 4 PM and documented on the AM checklist.

WHERE are the Pre-Measured Bottles: Under the sink in food prep.

WHERE are the Empty Gallon Jugs: Under the sink in food prep.

WHERE is the Funnel: ` Under the sink in food prep.

HOW to fill the Pre-Measured Bottles: Take the empty pre-measured bottles and fill to the top marked
line using a funnel.


































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How to Make the Mix: Dilute the concentrated cleaner as listed below:
 Mop Bucket: 4 oz. per FOUR gallons of water
 Spray Bottles: 1 oz. per gallon of water
 Parvo Spray/Mop Water: 2 oz. per gallon of water

For Mop Water: Take an 8 oz. pre-measured bottle from under
the food prep sink. Pour 4 oz. (1/2 bottle) of Kennelsol into
mop bucket and fill mop bucket to 4 gallon mark.

For Spray Bottles: Take a 2 oz. pre-measured bottle from under
the food prep sink. Pour 1oz. (1/2 bottle) of Kennelsol into the
empty gallon jug under the food prep sink. Fill the gallon jug to
the top with water. Take this mixture and fill the spray bottles
using a funnel kept in under the food prep sink.

For Parvo Spray or Parvo Mop Water: Take a 2 oz. pre-
measured bottle from under the food prep sink. Pour 2 oz. (full
small bottle) of Kennelsol into the empty gallon jug under the
food prep sink. Fill the gallon jug to the top with water. Take
this mixture and fill only the PARVO spray bottles using a funnel
kept in under the food prep sink.

For parvo mop water fill mop bucket with 4 oz. and only TWO
gallons of water. There is no need for four gallons for this one
room.


Drill/Quiz for “Mop Water & Spray Bottle Mixing”:
1. Why do we have the procedure?
2. What would happen if we just guessed how much to use for spray bottles or mop water? What
if it was too strong? Too weak?
3. When are the individual bottles of Kennelsol kept?
4. When are the individual bottles of Kennelsol filled?
5. Go to food prep. With your trainer watching mix up a gallon jug for spray bottles and fill a
couple spray bottles. Explain what you would do differently to mix up a mop bucket.
6. Get a pass when both you and your trainer are completely confident you will do it this way…and
WANT to do it this way ONLY.


















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11052 – Temperament Test


Results Statement: To provide SAFE doggie daycare services. We do this by assuring the
dogs we admit have the proper temperament to play together off-leash.








Primary Responsible Position: Kennel Attendants

WHEN we do the test: PRIOR to any pet being allowed to be off-leash with other dogs that
have also passed this test.

HOW to do the test: Proceed with all bellows steps in order. If a dog fails any step, the test is
over. Do NOT move onto the next step. The size of the dog or the
breed has nothing to do with passing or failing. An aggressive 2 lb
Yorkie will fail the test.

1. All dogs being tested must be kept on a leash until the test is
complete.
2. Allow dog to meet kennel staff. If no signs of aggression, proceed to
next step.
3. Take dog outside to play area to get familiar with surroundings. If
no signs of aggression, proceed to next step.
4. Give the dog a treat, try to take the treat from the dog. If no signs
of aggression, proceed to next step.
5. Have another dog walk near this dog, while this dog has the treat. If
no signs of aggression, proceed to next step.
6. Introduce to a dog that we know is mild mannered. If no signs of
aggression, proceed to next step.
7. Unleash one dog at a time. If no signs of aggression, proceed to
next step.
8. Unleash the other dog. If no signs of aggression, proceed to next
step.
9. Introduce a toy and initiate play. If no signs of aggression, proceed
to next step.
10. Now it is safe to introduce another dog to the group.








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What to do if dog FAILS: The kennel manager, other department head, or executive calls the
owner immediately after failing. A failed test may not mean the dog is
truly an “aggressive” dog. It just may not be docile enough to play with
other dogs off leash. The owner has two options:

a. Stay with us as a boarder or day boarder.
b. Add the “Individual Off-Leash Play Time” service as opposed to
daycare.

What to do after PASSING: The dog is allowed to be a part of our doggie daycare. See “Doggie
Daycare” procedure.

Staff must watch carefully at all times. If aggressive behavior appears,
the dog must be removed from group play. The dog may be tested again
on another day.


What to do if pet is aggressive: See “Aggressive Pets” procedure in the main policies manual.

Drill/Quiz for “Temperament Test”:

1. Why do we have the procedure?
2. What would likely happen if we skipped doing this test? For the pets? For you? For the
hospital?
3. WHEN do we do this test?
4. What do we do if a dog fails the test? When?
5. Where do you find the information on what to do if you are dealing with a truly aggressive pet?
6. Take this printed procedure as a reference. You take one dog and your trainer takes another on
a leash. Go through every step of the test in the daycare area of the exercise yard. The dog you
have on the leash is the one being tested.
7. Get a pass when both you and your trainer are certain that you can safely perform this
temperament test. Sign-off when this is done.
























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11054v - Trash Emptying


rd
Result Statement: To assure a meticulously clean hospital (3 biggest priority) by
keeping trash cans emptied and clean daily.










Primary Responsible Position: Kennel Attendants

Participating Positions: Interns and Bathers


Supplies Needed: All sizes of trash bags, large trash can on wheels

When: Mid-day (between 11 AM – 2 PM) and Approx. 1 hr prior to
closing

How – Inside Trash:
1. Take large trash can on wheels WITH ALL EMPYTY TRASH
BAGS YOU NEED to every single room or area of the
hospital. Take a spray cleaning bottle and paper towels
with you.
2. Take old bag out of the trash can, tie it up, put it in the trash
can with wheels.
3. If needed, wipe down the trash can or lid so both the
outside, inside, and lid is spotlessly clean.
4. IMMEDIATELY place a new trash bag in the trash can.
5. Take trash can on wheels to next room or area and repeat
the above steps.
6. Take the trash bag out of the large trash can, tie it up, and
take it to the dumpster IMMEDIATELY. Do not pile the trash
up or store it anywhere in the hospital.


How – Outside Trash:
1. Take the old trash bag, tie it up and IMMEDIATELY replace
with a new bag underneath the existing one.
2. Replace roll of individual bags when low, before the roll is
empty.
3. Take the trash to the dumpster IMMEDIATELY. DO NOT
BRING THIS TRASH INTO THE BUILDING.



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Drill/Quiz for Trash Emptying:

1. What supplies do you need to empty the inside trash?
2. When do you replace the bag? Is it okay to empty all the trash cans in one room and then go
back a replace the bags in a few minutes? Why or why not?
3. Do you clean the inside, outside, or lid of each trash can? Why or why not?
4. What supplies do you need to empty the Outdoor Dog Waste Station?
5. Explain the process of emptying the inside trash?
6. Explain the process of emptying the Outdoor Dog Waste Station?

































































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11056 – Walkie Talkies


Result Statement: To assure great client service by always being able to communicate with
receptionists or other kennel attendants, even while outside.

Primary Responsible Position: Kennel Attendant

Participating Position: Receptionist

WHAT to do:

 Kennel attendants make sure the walkie talkie checked out is
charged and works properly before leaving the reception area with
it.
 Receptionists use the walkie talkies to contact the kennel
attendants by using the walkie talkie. They attempt a second
contact 30-60 seconds apart if no answer on the first try.
 Receptionists will page using the phone system if the kennel
attendant has not responded within ONE MINUTE after the SECOND
attempt.
 Receptionists use professional and courteous language. Whatever
they say will be heard by others, including supervisors, doctors, and
clients.
 Kennel attendants will respond to calls immediately if at all possible.



WHEN to do it:


 Every kennel staff member will check out a walkie talkie from
reception immediately after clocking in.
 The staff member will be responsible for putting their walkie talkie
on the charger in reception when he/she clocks out.

Responsibility: The staff member is responsible for their walkie talkie during their shift.
If it is damaged due to neglect or loss., the staff member will pay for a
replacement and/or risk losing their job.












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Drill/Quiz for “Walkie Talkies”:

1. Why do we have a walkie talkie procedure? What would happen if we did not have this?
2. What would happen if either the receptionists or kennel attendants only follow this procedure
SOME of the time?
3. RECEPTION – How many times do you try to contact via the walkie talkies? How much time in
between?
4. RECEPTION AND KENNEL – How do you speak on the walkie talkies? Like you are having a
private conversation or like you would speak overhead? Why?
5. KENNEL – When do you get the walkie talkie? When do you turn it in?
6. KENNEL – Where do you get the walkie talkies from and return them?
7. KENNEL – When do you respond to the contact by reception?
8. KENNEL – What happens if you lose or damage the walkie talkie due to mis-use?























































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11058 – Walking Dogs


Results Statement: To provide exceptional care, safety, and comfort for pets by routinely
exercising and giving pets the chance to relieve themselves.





Primary Responsible Position: Kennel Attendant

Participating Positions: Technicians and Technician Assistants


HOW many: Walk one dog per person at a time.

WHEN we Walk Dogs: See the “Kennel AM Checklist” and “Kennel PM Checklist”:
 7 AM - Morning walks begin (Mon – Fri), 8 am on Sat & Sun.
o Daycare dogs after regular walks
 1 PM Mid-Day walks for every dog again
o Daycare dogs after regular walks
 4 PM Luxury boarders are walked again
o Daycare dogs after regular walks
 6 PM Evening walks for every dog again, 4 PM on Sat & Sun
 Even if the boarder has gone to the bathroom in their cage, they still
need to be walked at its designated times.
 If you notice whining or barking uncharacteristically, then it
probably needs to go to the bathroom and will need to be walked
ASAP.


ORDER of Walking Dogs: See “Order of Kennel Duties” procedure:
7. Luxury Suites
8. Small & Large Kennels
9. Runs
10. Boarders kept in ICU.
11. ICU or hospitalized patients are walked on a different customized
schedule by techs or TA’s.
12. Doggie Daycare Off-Leash Time


WHERE we Walk Dogs: All luxury and regular boarding patients are walked ONLY in the larger
main (east) section of the fenced in areas…and ON LEASH AT ALL TIMES!

Dogs approved and admitted for doggie daycare can be off-leash but
ONLY in one of the 3 smaller fenced in areas. See “Doggie Daycare”
procedure.



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HOW we Walk Dogs: A cinching/choke leash or harness is required at all times the dog is
outside the animal enclosure. This is required both inside, outside,
front, and back. This is for the safety of all pets and preventing using
losing possession of a pet. Not following this step can lead to
immediate termination of employment. See hospital policies.

The only exception for this leash requirement is for doggie daycare with
specific dogs, at specific times in specific areas. See procedure “Doggie
Daycare”.

REPEAT: Unless a patient has been approved and admitted for doggie
daycare THEY ARE NEVER WALKED OFF LEASH! This is to prevent
losing possession of pet, keeping pets safe from each other, and
reserving this extra benefit for our doggie daycare service which can
be added to all boarders with approval by the client

When you walk a dog with a cinch lead/collar, walk the dog on your
dominant side. Make sure that the ring which acts as an anchor is at the
base of the dog’s neck and close up to the ears for effective control.


If the patient/boarder pulls on the lead. Give a quick, firm tug sideways
on the lead. If
you pull straight
back, the dog
will pull against
you. Instead, by
giving a quick
tug to the side,
you knock
him/her slightly
off balance and
get their
attention.

When walking a boarder outside, it should be walked long enough to
urinate and defecate, AT LEAST 3 MINUTES.

When the patient is placed back in it’ enclosure, remove the leash and
mark the “Boarders Med Sheet” for the appropriate actions for that
date and time. See separate procedure.

If the patient is having diarrhea, or blood in urine, straining, notify the
technician and veterinarian, by placing pet’s information on the



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treatment board. There is no need to go find and interrupt the techs for
this unless the pet seems very sick.

If needing a fecal/urine sample:
 Mark it on the Boarder Med Sheet that you collected it.
 Post a follow-up for fecal with your date/time stamp that fecal
has been obtained.
 Place boarder’s fecal and/or urine sample in appropriate
container.
 Label the container with patient’s information (Pet’s name and
last name of owner).
 Place the sample(s) in the lab on the counter in front of the
centrifuge.
 Write it on the tech board in treatment that you obtained the
sample. This alerts the techs to fill out the paperwork.

Special Cases or Aggressive Pets: Ask the technician or veterinarian how they recommend the patient
to be walked, and follow their instructions. Do not risk the safety of
the pet or your own safety!



Drill/Quiz for “Walking Dogs”:
1. Describe the result statement and how it would pertain to this procedure
2. What time do you start the morning walks and in what progression?
3. How many dogs can a person walk at a time?
4. How many times a day do Luxury boarders have walks and at what times?
5. Do you allow the boarder to be off lead outside in the exercise yard? Why or why not?
6. When is the only exception to using the leash? When? Where?
7. What do you do when a boarder needs a sample for processing?
8. Why is it important to mark the boarder sheets after pet has gone to the bathroom?
9. What could happen if we only use the owner’s regular collar and lead?
10. How long do you walk each pet? What is the minimum?




















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