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Published by ehurtis, 2018-12-12 06:00:46

Daily Packet December 08 2018

Daily Packet December 08 2018

KNOW YOUR MOVES

DAILY DISCUSSIONS Saturday December 08 2018

ART OF HOSTING CULINARY

During this week, we will focus on the Art of Hosting culinary experience. Not only will we talk about how we pull
through the Art of Hosting in our culinary experiences, we’ll also get a chance to experience many tasty delights
ourselves. Think about everything that goes into the culinary experiences at our hotel. It’s not just the taste of the
food and drinks, it’s the presentation, the lighting and décor in our spaces, the music. Pace also matters — not too
fast and hurried, nor unnecessarily slow…a pace that exactly matches the experience with the needs of our guest.
They all contribute to the great culinary experiences we provide to guests.

ART OF HOSTING CULINARY

FOCUS POINTS – December 18 Monday July 17, 2017

• Conserve Power Esala Month
• Intend to recommend MTD – 80%
• OSAT MTD – 80% Focus Point 2018
• Check in Experience MTD – 80% Weligama Bay Marriott Resort & Spa
• Staff service overall MTD – 80%
• Food quality MTD – 70% “To be the first choice in South Sri Lanka for guests,
• Internet Goal MTD – 80% associates, stakeholders and business partners”
• Elite Appreciation MTD – 100%
• F&B Service MTD – 75% Weligama Bay Marriott Resort & Spa aims to establish
• Room Cleanliness MTD – 84% lead over competition and position the hotel among the
• Maintenance & Upkeep MTD – 85% top resorts in the Southern Belt of the country across all
• NQ Mix 15%
• Spa Revenue LKR 2.4 M social media rankings through consistent delivery of
• GOP 43% curated bespoke experiences. We will strive to create
• HLP – 329k With Kva per day whimsical Sri Lankan gourmet impressions that our
• Public area cleanliness
• PR activities – Christmas and New Years Eve patrons will cherish for a lifetime.
• 100% charge on all the No-Shows
• Upsell Revenue LKR 600,000 #discoverWeligama
• On hand Diesel inventory, ENG team needs to fill

this figure every day.
• Collection of Retention money for cancellations.
• GV 70% MTD
• Food Cost 33%

Reader Board

Monday F&B

• Anantara Tuesday HR Local Area Knowledge Expertise (L.A.K.E.)
Wednesd Front Office
Tangalle Name : Andahelena Ella (Crying Waterfall)
• Shangri-la ay Sales Location : Elpitiya
Thursday F&B Distance from the Hotel : 65km
H’tota Front Office Time Taken : 01 hour & 8 minutes by car
• Cinnamon Friday Sales
Brief Information :
Beruwala Saturday Situated 6km east of Elpitiya town, in the village of Pituwala (in the Galle
• Anantara District's Elpitiya Divisional Secretariat). The fall is located within 4774
Sunday hectares of jungle known as the Beraliya Mukalana (Beraliya Jungle). It is
Kalutara not possible to reach the fall by vehicle. The last part of the journey must
• Taj be completed on foot, negotiating obstacles such as dense foliage and
uneven ground. The Andahelena Falls, the Beraliya Mukalana and the
Bentota nearby Divankara Lena temple are considered national treasures.
• Amari

Galle

• Recreation Activities for Guests In-house

• Pool operation timings – 6am – 10pm
MANAGER ON DUTY AND LOBBY LIZZARD

DATE MOD NUMBER LOBBY LIZZARD TIME
December 08 Suraj Karkera 0763157075 Deepal 08:00-09:30
December 09 Suraj Karkera 0763157075 Kapila 19:00 -20:30
Leshan 08:00-09:30
Hansini 19:00 -20:30

Monday July 17, 2017

Esala Month

.
.

Chameen Sanjeewa
Bell Desk Associate

Monday July 17, 2017

Esala Month

WHAT GETS MEASURED GETS DONE

Guest Voice Score

Guest Voice Parameter Number of forms – 993

MTD as of MTD as of YTD YTD Score
Sunday Regional
Goal Yesterday Variance Current Ranking 76.9%
100%
INTENT TO RECOMMEND 84% 100% 75% 80% 17
PROPERTY 75%
62.5% 70% 26 72.5%
OSAT

CHECK IN EXPERIENCE 80% 100% 87.5% 90% 44 69.8%

STAFF SERVICE OVERALL 80% 100% 62.5% 70% 25 79.4%

ELITE REWARDS MEMBER 80% 100% 100% 100% 04 85.2%

FOOD QUALITY 72% 100% 37.5% 44.4% 21 66.2%

F&B SATISFACTION 70% 100% 66.7% 71.4% 28 64%

RESTAURANT SERVICE 100% 33.3% 40% 25 73.8%

INTERNET PERFORMANCE 75% 100% 83.3% 85.7% 09 72.5%

ROOM CLEANLINESS 80% 100% 85.7% 88.9% 09 83.8%

MAINTENANCE & UPKEEP 80% 100% 87.5% 90% 12 76.8%

SOCIAL MEDIA NO OF OVERALL Ranking Top 3 GSS OPPORTUNITIES (MTD)
Trip Advisor REVIEWS SCORE 3
4.7 2 Bathroom Bathroom Guest
501 4.6 4 Functionality Functionality Room
4.6 Overall
Booking.com 228 1 – Shower/
4.8 6 2 Bath 3
Google 1082 4.4 3 1
Marriott Verified 98 4.6 1 TOP 3 SOCIAL MEDIA OPPORTUNITIES (MTD)

Reviews

Hotels.com 16 Guest Room
Social Review Score 1950
Overall 2 staff 3 breakfast
(YTD)

WHAT GETS MEASURED GETS DONE

ESS Parameter YTD
Regional
Goal YTD as of Variance Current Ranking
Yesterday
INTENT TO RECOMMEND 77.5% +19 97.1% 13
PROPERTY 97.1% +16.2 96%
79.4% +13.4 93.5% 15
SALES OVERALL 79.8% 96% +13 92.9% 17
79.9% 93.5% 19
PLANNING OVERALL 92.9%
EVENT OVERALL

EMERGENCY RESPONSE TEAM

Morning Shift Evening Shift Night Shift

Department Name Contact No Name Contact No Name Contact No

Janaka 0763594016 Janaka 0763594016 Sampath 0763594016

Loss Priyankara 0763594017 Indika 0763594017 Chamantha
Prevention

Nishantha 076-3594019 Kasun 076-4431660 Kalum 0768645734
Chaminda 076-3594022 Samitha
Sachini 076-3594022
Eishan
Engineering 076-3594022 Sunil 071-5677631
Front Office
0767068247 Madawa 0764045140

ENGINEERING CORNER

DAILY UTILITY ANALYSIS REPORT FOR THE MONTH DECEMBER 2018
DATE :07/12/2018

ELECTRICITY CONSUMPTION HOURS Occupancy % 76.77% UNIT / RATE ( Rs ) TOTAL COST ( Rs )
DURATION 13 Hours TARIFF PUERPUS CONSUMPTION KWH 13.7 106,518
4 Hours 22.5
5.30AM - 6.30 PM 7 Hours Day Hours ( R1) 7775 8.8 69,795
6.30PM - 10.30 PM Peak Hours (R2) 3102
10.30PM - 5.30 AM Off Peak hours (R3) 3875 34,100

14,752 TOTAL COST 210,413
Average Cost per Kwh Unit 14.26
Rs.

FUEL CONSUMPTION GENERATORS

GENERATOR RUN HOURS TOTAL KWH DIESEL CONSUMPTION L COST PER LIT: TOTAL COST (Rs)
0
Generator 01 106 0
Generator 02 106 0
TOTAL COST 0
00 0.00
Average Cost per Kwh Unit Rs.

FUEL CONSUMPTION BOILER

STEAM BOILERS RUN HOURS DIESEL CONSUPMTION L COST PER LITER TOTAL COST (Rs)
10.12
Boiler 01 387.77 123 47,696
Boiler 02 10.12 0 0 0
TOTAL
387.77 TOTAL COST 47,696

WATER CONSUMPTION (City Water) CONSUMPTION M3 UNIT / RATE ( Rs ) TOTAL COST ( Rs )
134.03 Rs75.00 10052.17
AREA 8.78 Rs75.00 658.21
Hotel Side water Meter 172.99 12974.25
Accommodation (HOD) Water Meter 0.00 Rs75.00 0.00
0.00 -0.01
Water Treatment Plant Side Water Meter Rs75.00 23684.62
315.79 Rs75.00
Accommodation Staff Water Meter 229 TOTAL COST 23684.62

Driver Quarters water Meter

Total water Supply per day

Actual Total Water Consumption Per Day - CuM

Hiring of Water Bowser Per Day - CuM

LPG GAS CONSUMPTION. AREA CONSUMPTION Kg UNIT RATE ( RS/ kg ) TOTAL COST ( Rs )
METERS NUMBER
29.796 159.80 4761.40
Meter 1 Weligama kitchen (Front area) ADD Kitchen 27.472 159.80 4390.03
Banqust Kitchen 25.208 159.80 4028.24
Meter 2 Weligama kitchen (back area) 34.144 159.80 5456.21
Meter 3 Asian & Chinese Kitchen 2.860 159.80 457.03
Meter 4 Big Fish Hot Kitchen 6.712 159.80 1072.58
Meter 5 Big Fish Show Kitchen 3.208 159.80 512.64
Meter 6 Tides kitchen 0.000 159.80
Meter 7 Staff Cafetaria Kitchen 0.000 159.80 0.00
Meter 8 lobby water feature Fire Ball 129.40 TOTAL COST 0.00
Meter 9 20678.12
TOTAL Kg
302,471
No of Available Rooms 198
No Of rooms Occupied Per day Total HLP cost Per Day (Rs.) 1,989.94

152 1,039.42

Numbers of Guest in house (Fax) 291 Cost per room( Rs.)

Out Of order Rooms Numbers 0 Cost per Guest (Rs.)

Number of Rooms Inspected Per Day : 16 Room
Inspected Rooms Numbers: 908/207/605/905/512/520/716/408/711/508/802/403/812/505/810/415

Number of Events Up-date. 01 06.00 pm to 1.00 pm
FCC ROOM FIRE PANEL STATUS
00
Number of Fire Alarm 00
Number of Real Activated of Fire Alarm

Number of Faults Alarm 00

F&B FORECAST

08/12/2018 09/12/2018 10/12/2018

(Occupancy 93.43%) (Occupancy 71.72%) (Occupancy 64.14%)

OUTLET No of Revenue APC No of Revenue APC No of Revenue APC
Covers Covers Covers

WELIGAMA 463 729,225 1,575 313 492,975 1,575 251 395,325 1,575
KITCHEN

BIG FISH 5 26,500 5,300 5 26,500 5,300 4 21,200 5,300

TIDES 14 14,070 1,005 8 8,040 1,005 6 6,030 1,005

SURF'S UP 19 26,140 1,376 11 15,134 1,376 8 11,006 1,376

MBC 8 3,543 443 7 3,100 443 5 2,215 443
ROOM 32 29,376 918 23 21,114 918 19 17,442 918
SERVICE

TOTAL 541 828,854 1,532 367 566,863 1,545 293 453,218 1,547

ACTUAL vs SPA FORECAST 08/12/2018

Actual Revenue

QUAN SPA

No of bookings Revenue No of bookings Revenue

Spa Treatments 10 68400 9 60000

Pepper Transcend
Collection(month to Collection(month to

date) date)
293,483.00KR
127,792.80LKR



EVENTS UPDATE

EVENTS OF THE DAY

DATE TIMING PAX VENUE EVENT NAME ORGANIZER EVENT
08th Dec 2018 Arrival Coffee Break COORDINATOR
08th Dec 2018 09:00 - 11:00 24 Ballroom Pre- Cocktail Reception Ms. Dinusha
18:30 - 23:45 30 function Area Abeywickrama Leshan
Ms. Dinusha
Pearl Grand Abeywickrama Leshan
Ballroom 01

EVENTS OF THE WEEK

DATE TIMING PAX VENUE EVENT NAME ORGANIZER EVENT
09th Dec 2018 COORDINATOR
10:00 - 16:00 250 Pearl Ballroom Wedding Lunch Ms. Gayathri
Wickramage Leshan
09th Dec 2018 09:00 - 14:00 27 Sea Meeting Conference Ms. Dinusha
Room Abeywickrama Leshan

DAILY INTERNET REPORT

# OF TICKETS TO HIGHEST # OF INTERNET

DAY # OF CALLS TO AYS INTERNET BANDWIDTH CONNECTIONS TOP ISSUE

PROVIDER USAGE

07 1 0 64.45% 362 0

Today Weather Forecast

NEWS FROM THE FRONT.

ARRIVALS OF TOP VIPS

GUEST NAME COMPANY DESIGNATION ARRIVAL DEPATURE

Ms. Mary Gunderson N/A M1 08.12.2018 10.12.2018
Mr. Scott Tease N/A X5 08.12.2018 10.12.2018
N/A X4 08.12.2018 10.12.2018
Mr. Glenn Variath N/A X4 08.12.2018 11.12.2018
Mr. Lonny Ruben N/A X1 08.12.2018 09.12.2018
Ms. Shamalie Jayasinghe N/A X1 08.12.2018 09.12.2018
Ms. Preeti Khanna N/A M1 08.12.2018 10.12.2018
Ms. Mary Gunderson N/A X1 08.12.2018 09.12.2018
Mr. Magnus Hultman

DEPARTURES OF TOP VIPS

GUEST NAME COMPANY DESIGNATION ARRIVAL DEPATURE ROOM
Ms. Hanzoe Mehta N/A X1 06.12.2018 08.12.2018 NUMBER
Mr.Kobi Assoulin N/A 01.12.2018 08.12.2018
Mr.Dmytro Kondrashov N/A Long Stay 01.12.2018 08.12.2018 1009
N/A Long Stay 24.11.2018 08.12.2018
Ms.Olga Lileeva Long Stay 909

108

417

LONG STAYING / VIP GUESTS INHOUSE

GUEST NAME COMPANY DESIGNATION ARRIVAL DEPARTURE ROOM
NUMBER
Mr. Yassir Mubarak N/A M1 07.12.2018 09.12.2018
07.12.2018 09.12.2018 918
Mr. Shirantha Wijerathne N/A X4 07.12.2018 09.12.2018 601
02.12.2018 09.12.2018 906/907
Mr. Francis Wint N/A Repeat 30.11.2018 09.12.2018 1014
06.12.2018 09.12.2018 409
Mr.Imaran Lalani N/A X1/Long Stay 06.12.2018 09.12.2018 501
26.11.2018 09.12.2018 910
Mr. Meital Meir Jetwing Long Stay 30.11.2018 09.12.2018 611
30.11.2018 09.12.2018 415/413
Mr. Christopher Mueller N/A X5 02.12.2018 09.12.2018 609
Mr. Njari N/A Repeat 07.12.2018 10.12.2018 308
N/A Long Stay 07.12.2018 10.12.2018 911
Mr.Aliaksei Haiduchonka N/A Long Stay 05.12.2018 10.12.2018 1015/1016
Mr.Renata Rozen 04.12.2018 11.12.2018 1020
07.12.2018 11.12.2018 106
Mr.Alexander Zhatko N/A Long Stay 04.12.2018 11.12.2018 919
04.12.2018 11.12.2018 105
Mr.Saglara Iidzhirinova N/A Long Stay 04.12.2018 11.12.2018 109
06.12.2018 13.12.2018 606
Mr. Rajeev Jain N/A M1 1013

Mr. Lye Soon Tay N/A X4
P6
Mr. Parakrama Jayasinghe N/A Long Stay
Mr. Yudin Anton X1
Exotic Long Stay
Mr. Nawaf Humood Holidays Long Stay
Ms. Ludina Natalia Long Stay
Mr. Pakholiuk Roman N/A X1
Mr. Andrey Tetenich
Exotic
Holidays
Ceylon My
Dreams

Booking.com

Mr. Matthew Godard N/A

Hotel forecast 08.12.2018 09.12.2018 10.12.2018 11.12.2018 12.12.2018
Occupancy % 93.43 74.24 70.71 100 99.49
Arrivals 76 67 25 178 0
Departures 26 107 44 108 7
ARR(LKR)
House Use Rooms 17,064.98 17,508.60 17,443.88 22,532.88 22,319.47
Complimentary 0 0 0 0 0
Rooms
0 0 0 0 0

Hotel forecast 13.12.2018 14.12.2018 15.12.2018 16.12.2018 17.12.2018
Occupancy % 98.99 41.41 89.39 66.16 80.30
Arrivals 1 59 70 34 36
Departures 0 175 21 49 47
ARR(LKR)
House Use Rooms 22,273.02 21,309.52 23,206.26 19,499.63 20,356.97
Complimentary 0 0 0 0
Rooms 0
0 0 0 0

Measurement Standard Daily Month to date Year to date

REWARD ENROLLMENT Goal Achieved Goal Achieved Goal Achieved
UPSELL (INR)
SUITES SOLD 18 02 501 22 6013 6056
SUITES OCCUPANCY STATS.
SUITES OCCUPANCY % LKR 45,922.00 LKR 18576.50 LKR LKR LKR LKR
1,377,660.00 115,240.85 16,531,920.00 273,561,377.00

- - - - - -
08 03 136 26 2808
100.0 % 33.33% 80.00 % 41.28 % 80.00 % 1751
57.67%

Premium Paid Occupancy

MTD YTD NQ MIX 03/09th Dec NQ MIX YTD Oct
25.31% 19.29%
Occ% ADR Occ% ADR

11.40% 34,092 6.40% 31,919

GROUP INHOUSE

GROUP NAME NO. OF ROOMS ARRIVAL DEPARTURE
Walker Tours 09.12.2018
13 07.12.2018
Oriflame Lanka 09.12.2018
Sampath bank Group Arrival 09.12.2018
08.12.2018 11.12.2018
You Lanka 08.12.2018
08.12.2018

Incoming Calls Call Volume 07.12.2018
Outgoing Calls
Internal 87
Total 133
357
577

Show Around Rooms

Twin Bedded Rooms TBA
King size Bedded rooms TBA
Suite Rooms TBA
Presidential Suite

Inspecting Pests in the F&B outlets and Kitchen - MOD

Time checked Pests were noticed? If “Yes”, explain the situation.

21.30 – 22.00 No
06.30 – 07.00 No


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