GEN_ST_Autumn 2016_Singles_HR

THE STAKES WE MAKE HOLIDAY
ARE HIGH DREAMS COME TRUE

Our Dealer of the Year regional finalists - page 2 2W0IN1TE6R Holiday of a lifetime winners - page 8

THE CHIPS
ARE DOWN

THE LUCKIEST
CASINOS IN

THE COUNTRY

A round-up of big wins - page 9 PLUS The return of the London Striders - page 15

GEN_ST_Winter 2016_Singles.indd 1 • New games to treasure- Page 5
• Crockfords launches in Cairo - page 7
• Westcliff’s got talent - Page 12

13/12/2016 15:00

2 BUSINESS NEWS

THE STAKES ARE HIGH FOR We should also extend congratulations to all of our finalists
OUR DEALER OF THE YEAR who dealt their winning hands to claim a place at the final:

Congratulations to Michael Lam, from Genting Casino North
Coventry, who claimed the title of our Dealer of the Year at Hosted by the team at Manchester
the competition’s final at Resorts World Birmingham. 1st TOMAS ILES - BLACKPOOL
In a hotly fought contest, Federica Butera from Genting 2nd ANTONINO SCIALDONE - FOUNTAINPARK
International Casino was runner-up and Antonio Scialdone 3rd DAVID MCVEY - MANCHESTER
from Genting Club Fountainpark in Edinburgh, came third. Best Chipper - Stephen Lee, Blackpool
Best Drop Cutter - Tomas Iles, Blackpool
Commenting on his win, Michael, who joined the company London and the South
in 2011, said: “I’ve worked in the industry for five years, so Hosted by the team at Reading
I was able to use all my experience and personality in the 1st MARK BRENNAN - WESTCLIFF
final. It’s the first time I’ve had such success at a national 2nd HOLLY FOTHERINGHAM-JONES - BRIGHTON
level and it was an amazing experience to win.” 3rd JAMIE MILLER - LUTON
Best Chipper - Maria Messina, Cromwell Mint
As well as the title, Michael also received £500 and a Best Drop Cutter - Andrew Matthews, Westcliff
cruise for two. Midlands, Genting International Casino
and South West
Dealer of the Year 2016 winner Hosted by GIC
Michael Lam celebrates his win 1st MICHAEL LAM - COVENTRY
2nd FEDERICA BUTERA - GIC
Dpelaacleerfionfatlhiset YAenatro2n0io16 third rDuenanleerr-oufptFheedYeeraicra2016 3rd BOGLARKA BRATKOVICS - NOTTINGHAM
Best Chipper - Ana Irimia, Stoke
Best Drop Cutter - Michael Lam, Coventry

All of the Dealer of the Year 2016 finalists A huge thank you to all the clubs for their support in making
the competition such a success. We’d also like to thank all
GEN_ST_Winter 2016_Singles.indd 2 the volunteers, entrants and supporters, as without these
amazing people the Dealer of the Year competition would
not have been possible.
Amanda Chadwick, Gaming Training Manager

13/12/2016 15:01

Interactive 3
GENTINGCASINO.COM

Earlier this year, we kicked off
a project to bring together our
interactive and land based
web content, presenting
Genting as a single customer-
facing destination, both on
and off line.

The rationale is to streamline
and slim down our web
presence by combining
content from our .co.uk
and .com websites into one
domain, gentingcasino.com

This will allow us to:

• IMPROVE Genting’s presence in search engines such as Google
• Present both the land based and interactive channels as
one business
• Ensure all content is presented in a responsive and device
relevant format
• Open-up opportunities for cross sell and multi-channel product
• Improve the overall perception of Genting as an emerging
player in the interactive gaming arena
• Give complete visibility of analytics across all Genting Casino
web traffic

The new site is being built on the existing .com framework, meaning little will change from an interactive perspective. However,
the land based casino content will appear in newly designed templates, which fit nicely within the context of the existing .com
site design.

In the short term, land based casino content will continue to be managed via the existing content management system and will
be largely subject to the same procedures. This will help to minimise disruption of existing work flows which are in place for Casino

Marketing Advocates and General Managers. Any new or updated content is
passed from the .co.uk content management system, into the .com website
via a series of cleverly designed data feeds.

Longer term, a full migration to the .com
content management system will be
developed. By the time of going to print our
new single website will soon be going live and
we look forward to hearing what you think.

GEN_ST_Winter 2016_Singles.indd 3 13/12/2016 15:01

4 PRODUCT & POKER NEWS

operation jingle

are you ready to give our players a fabulous Christmas?

Here are some helpful tips to ensure our slots and ETG players have a memorable visit.

• Decorate your Electronic Gaming area. Don’t forget there is a prize for the best dressed
area and Slot Host!
• Work closely with your Hospitality team - check bookings and be prepared
• Have some nibbles in the area - nuts, crisps, sweets (we don’t want any hungry players)
• Give your players a mince pie with their tea or coffee
• Have a few ad hoc ETG Tournaments with prizes that will encourage repeat visits.
Maybe a meal for two to be redeemed in January
• Make sure you keep your Operation Jingle checklist handy!

£6A4HU,2GE00
PRIZE FUND

GENTING POKER SERIES UPDATE

Returning to Star City for the casino’s first Mini Event proved local player winning the coveted title of GIC’s first ever Mini
a positive experience, with 321 entrants taking part and a winner and a cheque in excess of £12,000.
prize fund of £64,200.
The Genting Poker Series has been traversing the UK with
Last year’s winner Darren Grosvenor retained the title and was legs at Liverpool Queen Square and Luton where entries of
especially pleased with an increased first prize of £15,280, a 237 and 381 respectively gave players a shot at prizes pools
trophy and a Genting Poker Series Main Event seat. Overall this totalling over £44,000 and £76,000.
was, again, a great tournament with the team at Star City going
the extra mile to ensure the players had a great experience. As always, feedback has been extremely positive on both
venues; there were too many stars to mention, so a huge
Since the last newsletter, the Genting Poker Series has also collective thank you to everyone; no doubt we will be back
visited a new venue at Genting International Casino where with you again very soon.
237 players fought it out over a prize pool of £44,700 with a
Kevin Proctor, Poker Operations Manager

POKERSTARS AT STAR CITY

At the start of October, Genting Club Star City welcomed the UK and Ireland Poker Tour, run by
Pokerstars. And, they also welcomed a number of famous names, with Jake Cody, Chris Moneymaker
and Liv Boeree joining other players in the Main Event to create a prize fund in excess of £160,000.

Entry levels for the side events varied from £165 to £2,200. The cash game action was
moved to the Salle Privee area which proved really popular with the players where we
peaked at nine cash games on our busiest night. Both Gaming and Hospitality saw
steady business with players enjoying the varied facilities of the venue.

A cracking atmosphere emanated from the Casino over the four days of the
event plus Star City now has the distinction of being the host of the final ever
UKIPT event as Pokerstars rebrands its poker tour.

GEN_ST_Winter 2016_Singles.indd 4 13/12/2016 15:01

5PRODUCT & POKER

NEW GAMES TO TREASURE

As we continue to grow our suite of in one or more of the columns your
games, we’ve added two new titles reward is multiplied. The Trojan Horse
to our popular IGT standalone slot symbol acts as the bonus feature
cabinets. trigger; getting two of these in the
centre reel starts 10 free spins, with
The first, Treasures of Troy, is a story of the more Trojan Horses you get, the
Greek Mythology with priceless riches more spins.
to be won on the 1024 multiway win
lines and Standard 40-line game. The Treasure of Troy symbol acts as
the wild card, helping players rack
1024 multiway win lines are always up wins. If that wasn’t enough, the
popular, but Treasures of Troy adds Dynasty edition of the game can
another dimension. If you get two or be played from £1 to £5 and has an
more adjacent symbols across the added re-spin feature built-in to lock
five columns you win a prize, but if any bonus symbols for an improved
you get another of the same symbol chance of triggering bonus re-spins.

RETRO 7s

Our second new game, with its bold and beautifully large exciting
coloured fruit symbols, Retro 7 is based around the lucky number
7. It’s an easy to play 5-line fruit based game that will appeal to
customers who love the simplicity of fruit based reels.

Spin five Diamonds or five Bars in a wining line to win one of the
two progressive pots built into the game. Change the stake and
the progressive pots increase or decrease to suit the tier bet.
Good luck with our new games coming to a casino near you soon.

Paul Horn, Regional Electronic Gaming Manager, London and South

GIC IS HOT FOR SLOTS Chris Jarvis,
Electronic Gaming
During the summer, Genting International Casino hosted its Hot Manager
Shots slots tournaments. Games were run using the Novomatic reel
tournament system and with a daily first prize of £1000 up for grabs,
customer engagement was extremely high. Over the eight weeks,
the GIC slots team did a fantastic job hosting over 1800 customers
who also helped boost slots income along the way.

The tournament format was simple. Players started with 10,000
points and had three minutes to score the highest amount possible.
The player with the highest score at the end of the tournament was
declared the winner. Competition amongst customers was fierce
and feedback from the tournament has been extremely positive.

If you think a slots
tournament
would be
something
your customers
would like to get
involved with,
then please
speak to your
local Electronic
Gaming Manager
or General
Manager.

GEN_ST_Winter 2016_Singles.indd 5 13/12/2016 15:01

6 HR News

Spotlight on… Dining Card

T he deta i l s

The Dining Card provides discounted rates across a range of
restaurants across the UK, including Prezzo, Café Rouge and
Chimi Changa

You can save up to
50% on eating out

At only £2.50 per month,
this benefit is cheaper than
competitor cards such as the
Gourmet Society or Taste Card

How it works

Log into Genting
Benefits Online
and select the
Dining Card

Monthly payroll deductions of
£2.50 will be set up for one year

Once your first payroll deduction has been
taken, you will receive your Dining Card to
enjoy across a variety of restaurants.

For further details on benefits, log into
Genting Benefits Online or contact HR
Coordinator, Sian Bartley.

Sian Bartley, HR Coordinator

That we have now removed the quarterly
benefit election window? This means that
benefits such as the dining card and cycle
to work scheme can now be selected on a
monthly basis.

GEN_ST_Winter 2016_Singles.indd 6 Want to contact Genting
Benefits Online?

If you are experiencing any technical issues with the portal or are unable to
log on, please contact the helpdesk on 0207 204 1438 or email Genting@
orbitbenefits.com

13/12/2016 15:01

S huffle the P ack 7HR NEWS

Get to know our New Starters and in other news

T om S hore WORLD FAMOUS
CROCKFORDS
Tom joined the Marketing team as Website and
Mobile Channel Manager, reporting to Dave Bryan. LAUNCHES IN CAIRO

Favourite food: You can’t beat a good curry! An exclusive party to celebrate the official launch
Favourite film: ‘I love you, man’ - I’ve watched of Crockfords Cairo was held in the Egyptian
it about 20 times and it still makes me laugh Capital on 12 October and was attended by
every time
Favourite holiday destination: dignitaries, ambassadors, noted business leaders
Borneo - I proposed to my other half there a and Egyptian celebrities.
couple of years ago
If you could have any superpower what The official opening ceremony
would it be? Invisibility
If you could be anywhere else right now The sophisticated development, situated in the heart
where would you be? I’d like to be back in of the city at The Nile Ritz-Carlton Cairo is the very first
South Africa, on Safari. I went for our
honeymoon this summer. venture for Genting in the Middle East. The 12,500sq
ft project was powered by a £2.5 million investment
H olly B oden
and resulted in the creation of more than 150 jobs
Holly joined Genting as an HR Business Partner, locally. Business travellers, wealthy tourists and
working closely with Jason Kirsch to support the
Midlands and South West region. customers already known to Crockfords in London
are expected to visit the casino, which will be
Favourite food: Fajitas
Favourite film: Home Alone (I love Christmas!) open 24 hours a day, boasting 32 slot machines,
Favourite holiday destination: Mexico 10 electronic roulette machines and 15 gaming
If you could have any superpower tables. The table maximums will be commensurate
what would it be? Telepathy with the highest level of gaming available in Egypt.
If you could be anywhere else right now Our Casino Director, Lamberto Graglia, has been
where would you be? On a beach somewhere hot! working in Cairo for nearly two decades and has a
wealth of experience within the industry. He leads
N icolay P ereme z hney a hand-picked team of enthusiastic and highly
trained personnel who are focused to provide the
Nicolay joined the Finance Business Intelligence
team in August as Data Scientist. ultimate in service delivery.
I would personally like to thank Lamberto and
Favourite food: Sea bass his team, David Bellamy, Darren Clarke, Akin

Favourite film: Gladiator Palmer, the training team from London and
all those associated with the delivery of this
Favourite holiday destination: project for your hard work, commitment and
Anywhere on the Mediterranean tenacity throughout this difficult project that
has brought Crockfords Cairo to life. I know the
If you could have any superpower what club will be a great success – my thanks once
would it be? Time travel
again to you all for a great achievement.
If you could be anywhere else right now David Davis, Commercial Operations Director
where would you be? Playing five a side football
13/12/2016 15:02
GEN_ST_Winter 2016_Singles.indd 7

8 Marketing News

DREAMS CAN COME TRUE

General Manager, Pauline T7wBhNrAoeiHregALlhuMdctAkbsSyiawmftiinonnriree,rtsswow ill w i n
Macnamara added: “We were very
pleased to see the prize go to one rt s
of our regulars. We hope that o
Stephen’s Mum has a wonderful Eno tuerr
trip and can’t wait to see some of
Stephen Ng celebrates with the photos from her time away.”
GM Pauline Macnamara
And, the winner from Genting
Club Westcliff competition is
preparing to set off on the trip of her
dreams to New England.

We’ve made lots of dreams come true Har Chee Foong and partner with Simon Woodford

this summer with the success of our A regular customer at the casino, In Southport, Kathleen Rigby scooped
‘Holiday of a Lifetime’ competition. Har Chee Foong was delighted at the top prize and is planning a family trip
Stephen Ng, winner of the Fountainpark being announced the winner, never to the Algarve.
competition, is using his winnings to having scooped a prize like that in a
send his mum to Hong Kong for a long competition before. She said: “When I entered the
overdue family reunion.
Commenting on the win Chee said: “I competition I never thought for a
A regular customer at the casino, was on holiday in Spain when I found
Stephen had made a promise to his out and I felt delighted and surprised minute that I
Mum at the start of the year to help her all at the same time. My husband and
fund a trip to see her family, so when I both love cruising and winning this might actually
he was announced as the winner of the competition gives us the chance to tick
competition, he instantly knew what he another place off our must see list.” win. When I
wanted to do with the prize.
found out I felt
Stephen comments: “I was absolutely
delighted to be told I had won the delighted and
competition; I have never won anything
like that before so it came as a real surprised all
shock. Whilst the holidays did sound
very appealing, the money means I can at the same
fulfil my promise to my Mum and help
her realise her dream of seeing her time. Even
family again after so many years. So
many generations of our family have now, when I
been regulars at Fountainpark, it seems
only right that Mum gets to benefit think about
from our visits there too.”
it I can’t
Indeed, Stephen is the third generation
of his family to frequent Genting Club believe my
Fountainpark, with his Grandmother and
Grandfather previous customers and his luck. claKiamtshlheeerncRhiegqbuye
Father a regular for more than a decade too.

GEN_ST_Winter 2016_Singles.indd 8 13/12/2016 15:02

9Home Markets

OUR CUSTOMERS WIN BIG!

Luck is definitely in the air across the
Genting estate this month with David
from Crewe winning the Genting Club
Stoke Blackjack Aces Mega jackpot of

£327,971.31

A learning and development specialist, David plans to use the jackpot to pay
off the mortgage on his house and return to university to complete a post
graduate diploma in human resource management.

David said: “I only joined the casino a few months ago and can’t believe my
luck. I was in shock when it happened. I am a very positive person and believe
if you are positive in your outlook to life and ready to welcome good things in
they will come to you.”

Hot on David’s heels, we had Jezil winning more than
£100,000 at Genting Casino Brighton on the Blackjack Aces
Major jackpot.

She was dealt four red aces, one after the other,
to claim the huge pay-out, after having won
more than £7,000 at the same casino on the
Blackjack Aces Mini Jackpot 12 months ago.

Commenting on her win, Jezil said: “I couldn’t Genting Club Stoke BJ Aces winner
believe my eyes when the cards were dealt - I David celebrates his win with
really wasn’t prepared for a win of this level,
especially as it was almost a year to the day General Manager Nicky Clements
since I won the Blackjack Aces Mini Jackpot.
September must be my lucky month!”

Genting Casino Brighton General Manager Brighton Blackjack
Damian Turnbull said: “There was great Aces winner Jezil.
excitement when the major jackpot was won.
The team here all know Jezil well and we were
truly delighted for her.”

JACK HITS THE JACKPOT AT LUTON Genting Casino Luton General Manager, James
Harvey and slots jackpot winner Jack Saunders
And, talking of big wins, Jack Saunders,
couldn’t believe his luck when he
scooped a fantastic £19,343 jackpot on
the slot machines at Luton. He intends
to use the money to fund the holiday of
a lifetime taking in all of the sights he
has always dreamed of seeing.

Commenting on the win Jack said: “I
really enjoy playing the slots but never
dreamt that I would be the winner of
such a big jackpot. When the result came in, I was over the moon, it’s a
dream come true.”

General Manager, James Harvey added: “We were very pleased to see the
jackpot go to one of our regulars. We hope that Jack has a wonderful trip
and can’t wait to see some of the photos from his time away.”

GEN_ST_Winter 2016_Singles.indd 9 13/12/2016 15:02

10 home markets news

FOUNTAINPARK SETS ITS SIGHTS
ON NEW BRAILLE MENU

The far sighted
team at
Genting Club
Fountainpark
has developed
a new braille
menu for its
award-winning,
Fahrenheit restaurant,
which could be rolled out
across the estate.

Head Chef Stuart Fraser and Hospitality Manager Sean O’Hagan The concept was developed by new Hospitality Manager, Sean
O’Hagan, who joined the team from Gleneagles. Sean wanted to
make sure that all customers, including the visually impaired, were
catered for and worked hard to bring this unique innovation to
fruition within his first few months in the role.

Sean explains: “Developing a braille menu was something which I
felt very passionately about and I was delighted that my idea was so well received by the team at Fountainpark. I worked closely with
Head Chef, Stuart Fraser to make this happen and feel very proud that this menu is now live.” Watch this space for more details!

genting bake off IN THE PINK

The team get ready to raise funds for Breast Cancer Now Over the past two months the Birmingham
Office of Genting Casinos UK has been baking,
GREAT GENTING cooking, purchasing and eating cakes - a LOT
BAKE OFF of cakes - but all in the name of charity! At the
end of September, the team joined in with the
We’ve had our very own bake off, Big Coffee Morning in aid of Macmillan Cancer
with the team at Queen Square Support. The response was incredible and we
Liverpool getting in the kitchen to managed to raise an astonishing £185.
raise funds for Breast Cancer Now.
Taking a leaf out of Mary Berry’s Then on 20 October we took part in ‘Wear It Pink’
book, staff cooked up a storm with for Breast Cancer Now. We wore pink, baked
some lovely pink themed cakes for pink and had a great ‘pink’ based quiz! This time
sale, raising much needed funds for we managed to raise an amazing £100.
this worthwhile cause.
Rachel Chadwick, Well done to everyone who took part,
Administration Assistant - Finance especially to Joanna Rocks for her prize-
winning Raspberry and Prosecco Cakes and to
GEN_ST_Winter 2016_Singles.indd 10 all six teams who took part in the quiz.

Wendy Bennett, Birmingham Office

13/12/2016 15:02

11Home Markets news

RESORTS WORLD BOLTON’S IN A CHARITY BUBBLE
LAUNCH ACTIVITY
The team at Bolton have had lots of fun
raising money for the Bolton Hospice.
The casino took part in the annual 5km
Bubble Rush, sponsoring a ‘bubble
station’ and putting forward a 14-strong
team of runners.

The Bolton Hospice is aiming to raise
£50,000, the equivalent of over 3000 hours of
specialist nursing care from the event, which will
go towards their £3.2 million target every year.

The event took place in Queens park and involved runners being
sprayed with brightly coloured foam by huge cannons.

Commenting on the Bubble Rush, General Manager Angie Dornan said: “It was great fun, we all got
covered in foam and managed to raise lots of money for this charity that is close to our hearts.”

Alan Warwick, Marketing Advocate

Cleaning up for charity The team celebrate completing the course

BEST FOOT FORWARD FOR ST BASILS

Our sure-footed friends at Genting Casino Edbgaston recently took part in
the 2016 St Basils Walk which helps the charity to raise money to combat
youth homelessness. Edgbaston has been a regular supporter of the walk,
which covered 13 miles of stunning countryside around Rutland.

With bags packed and map in hand, the intrepid team of five started the
walk at 8:30am and prepared to tackle whatever the terrain could throw
at them. The first challenge was to brave the petrol station
queue to top up on chocolate and cookies.

Supplies replenished, they headed off to

checkpoint one, several fields and one reservoir

later. As they started the second stage it

became apparent that they had a rather

The team put their best foot forward for St Basils competitive element in the team, driven by
Ineta who had to be in front of the other

walkers. The next few stages were

through fields of cows, woodland, muddy tracks and up and down hills, with one of the team

voicing their surprise - hills in the country, who’d have thought!

They finished the walk in around five hours with all the team intact. It was a great day out and
helped raise much needed money and awareness for this worthy cause.

Genting Casino Edgbaston Team - Steve, Connar, Ineta, Tim and Clement

GEN_ST_Winter 2016_Singles.indd 11 13/12/2016 15:02

12 Home Markets News

WESTCLIFF’S GOT DOUBLE TALENT

10thAnniversary Talent contest

Genting Club Westcliff
celebrated its 10th
Anniversary Talent

contest this summer.
The competition was
fierce and resulted

in two of the
contestants scoring
equal points on the
judges’ score cards!

The winners celebrate with Ché Chesterman

The Judges included Simon ‘Cowell’ Woodford
and Ché Chesterman, who came third in X
Factor 2015, along with a talent scout from
Syco Entertainment.

In a close contest, Simon made the popular Laura sings for the win
decision to award both winners, Jamie
Bellamy and Laura Evans a trophy and £500
prize money each.

He commented: “It was a fantastic A SUMMER
night and we were very lucky that Ché OF GAMES
Chesterman volunteered to be one of our Judges! AT STOKE
The standard of entries was so high that it
Taking inspiration from the Olympics,
was impossible to separate Jamie dealer Ashley Howell from Genting Club
and Laura. So, we did Stoke came up with a sporting idea for a
the only thing that new electronic roulette tournament.
seemed fair and gave
them both the title So, the club launched the Genting Games
and prize money. It 2016, which saw customers compete
looks like we’ve got over 24 days, with the daily winner going
double talent in through to finals day. There was a high
Westcliff!” score cash prize for each day, with the

Jamie Bellamy Simon finds the judging tough John Harland,
PR & Marketing Manager

GEN_ST_Winter 2016_Singles.indd 12 13/12/2016 15:02

13Home Markets News

GETTING IN TRAINING AT QUEEN
SQUARE

Richard Clark, Pit Boss

and Trainer at Queen

Square Liverpool,

recently recruited 12

trainee dealers to fill

vacancies within our

Liverpool Casinos. Our newly qualified team celebrate their success

As part of our commitment to

delivering the best standards, the recruits had an intensive seven weeks training schedule,

learning how to deal and give our customers a great experience. At the end of the training

period, nine trainees have now moved into clubs to embark on their next stage of career development.

Commenting on the success of the training school, Carole Poulson, General Manager said: “I am immensely proud of Richard
and the high standards on this, his first training role. It is great to see our new recruits develop and their excitement once they
stand behind a gaming table ready to look after our customers for the first time.”

Danielle Thompson, JOB TITLE TBC

COVENTRY IS IN A BLAZE FOR ICE HOCKEY

Things are hotting up in Coventry, with the casino recently renewing its sponsorship of the
Coventry Blaze ice hockey team, who compete in the British Elite Ice Hockey League.

The casino is really popular with the
Blaze players, management and fans,
so it’s a natural link that has helped
to raise awareness of the venue with
existing and new customers.

Tracey Gough with Blaze Director of General Manager, Tracey Gough team blaze
Hockey Operations James Pease commented, “We are extremely
pleased to be teaming up with the
Blaze for a fifth season. When we first
became sponsors we had no idea how
it would go. But the support we receive
from the management, players and fans far
surpassed our initial expectations. So much so,
that it has led to us returning for a fifth season as title
sponsors. Rob Coleman, Marketing Advocate

top 24 getting through to the final, which There was real sporting competition
took place on the same day as between customers, with the top three
the Olympics closing ceremony. winning bronze, silver and gold medals
respectively, together with a range of
cash prizes.

Commenting on the success of their very Fun and games for the team at Stoke
own Olympics, Gaming Manager Gary
Parson said: “We wanted to get people
thinking about sport in a fun way and our
electronic roulette tournament really
captured the imagination. It was a great
event, that saw some healthy competition
and a hotly contested final. Roll on the next
one!” Gary Parson, Gaming Manager

GEN_ST_Winter 2016_Singles.indd 13 13/12/2016 15:02

14 Home Markets News

NOW THAT’S WHAT
YOU CALL A FESTIVAL

We all know that the team at Westcliff love nothing better than a good
music festival, so it was no surprise when they decided to sponsor the
‘Now That’s a Festival’ event.

The Westcliff team get festival ready! The winners
celebrate
To maximise exposure, the team took a branded
marquee, which included a fun roulette tournament GLASGOW
and prize draws to win hospitality in the Fahrenheit GOLD CUP TEES OFF
Restaurant and a night in a local hotel. They also
distributed brochures and leaflets informing Back by popular demand, Glasgow recently
festival goers about the club and its future events. held its second ‘Gold Cup’ golf tournament at
The Carrick Golf Course at Cameron House,
“The event was fantastic Loch Lomond. It was so popular that 74
and we reached out to a lot players competed in this year’s event, with
of people on the day with Logan Chau claiming the title and a cheque
our fun roulette tournament for £500. In the ladies’ tournament defending
and prize draw. It was champion Jo Chung retained her title.
amazing to find that people
had travelled from all over When the tournament completed, players
Europe to come to the event returned to the ‘19th hole’, namely the casino,
and particularly, see Blue for a gala dinner and prize giving ceremony.
perform for the first time in
18 months!” said General Commenting on the success of the Gold Cup,
Manager, Simon Woodford. Jamie Tainsh said: “The sun was shining with
the best weather we have seen on the west
coast this year, with beautiful surroundings
and competitive but friendly golf. Our
customers once again showed amazing
support for this fantastic event and we are
looking forward to hosting it again next year.”

Jamie Tainsh, Marketing Advocate

John Harland, PR & Marketing Manager The Glasgow Gold Cup tees off

GEN_ST_Winter 2016_Singles.indd 14 13/12/2016 15:02

15international Markets

THE CHIPS ARE DOWN FOR THE LONDON STRIDERS

You may remember that back in October 2015
a group of 20 intrepid colleagues from The
Palm Beach, Maxims, Crockfords and VIP Online
swapped gaming tables for trainers and ran The
Royal Parks Half Marathon to raise much needed
funds for CHIPS.

The charity was founded on behalf of the Casino
and Gaming Industry, to raise funds to purchase
specialised powered wheelchairs for youngsters
with varying disabilities who would otherwise have
no way of getting around on their
own.

The team raised Richard Poyner, Irene Nuqui, Yogesh Modi and representatives
a staggering from CHIPS see the results of their fundraising
£18,000 which
enabled the Hannah Staniford from Shepherd’s Bush, Luke Burrell
charity to from Kent and Rameez Saleem from London, were each
purchase presented with their new powered chairs at an emotional
powered
wheelchairs for ceremony which took place at The May Fair Hotel.
three young
adults, from
across the UK.

C o n g r at u l at i o n s Each of the teens has their own specific medical condition
once again to The which dramatically impacts their ability to carry out simple every
London Striders for day activities unaided. The provision of these powered chairs will be life
making this possible! changing, both for the recipients and their families and will provide them with
new freedom and independence. Congratulations once again to this amazing team.

Irene Nuqui - Head Cashier, Palm Beach Casino.

LIFE’S A BEACH FOR POKER TOURNAMENT

‘The Palm Beach Big Game’ tournament has been a real hit with customers and will take place on the first
Monday of every month. The game has a £1,000 buy-in with an £80 registration fee, which gets you a 20k

starter stack and has 30 minute
clocks throughout.

The first event pulled in nearly 60
entries with eight prizes paid and the first prize
of £20,000 being claimed by Andrew Hulme.

Commenting on the success of the tournament,
Charlie Eaton, said: “We’re always keen to come
up with new ways to get our customers excited
about visiting the casino.
This simple mechanic,
combined with a high prize
value proved to be a real
pull and we’ll be running this
event on the first Monday of
every month going forward.”

The Palm Beach Poker Team

GEN_ST_Winter 2016_Singles.indd 15 13/12/2016 15:02

16 A DAY IN THE LIFE OF...

MARTIN SEARS, GM AT
LIVERPOOL RENSHAW STREET

Having started his career with Genting invested in my development. “Understandably I feel
in 1967, Martin Sears, General Manager “It is the people that really make a little apprehensive
at Liverpool Renshaw Street has this job and interacting with about retiring and
experienced more days on the job than our customers is still what I without doubt I will really miss both my
most. So, as he approaches a milestone find the most rewarding part of colleagues and customers but after
50-year anniversary and a very well my day. We have successfully so many years I am thoroughly looking
earned retirement, what does a typical created a welcoming and friendly forward to a proper Christmas with the
day at work look like for him? community at Renshaw Street family and being able to play a more
where our players and staff active role in looking after my two lively
“In a nutshell, not typical at all and that know each other by name. This grandchildren.”
is one of the main reasons why I have is something which has been
stayed with the company for so long. carefully built up over many years and,
Every day is different, bringing its own alongside winning the Home Market
challenges and rewards. With so many and Customer Service awards in 2015,
diverse responsibilities from overseeing is one of my proudest achievements.
results to managing and motivating
my team and maintaining customer
relationships you could never get bored.

“I am fortunate that I have received so
much support from such a lovely group
of people including a fantastic team
at the casino itself, a great network of
other GMs and a Management Team
who have always valued my input and

FESTIVE
COMPETITION

As we’re feeling festive, we thought
we’d include a special Christmas
competition in this issue. So, to be in with a
chance of winning a case of Prosecco, simply
tell us which window the Ace of Spades is
hiding behind in our Advent Calendar. If you’re
struggling, here’s a hint from the Twelve Days
of Christmas - how many Calling Birds? Send the
number you think it’s behind, to Mark Duckham
by email, [email protected]
or write to Mark Duckham, Genting Casinos
UK, Genting Club Star City, Watson Road,
Birmingham B7 5SA.

CWOIMNPENTITEIORN tDhateedsifaroyr Copy deadline: Publication date:
27 January 2017 March 2017
Congratulations to
To submit stories and photos from your casino
Stacey Cook or department, please send content to :
[email protected]
Edgbaston Casino
who won the ‘missing card’
competition in our last issue.

We hope you enjoy your
case of Prosecco!

GEN_ST_Winter 2016_Singles.indd 16 13/12/2016 15:02