Swift Moselle Launch Trade Day Pack

Trade Day
Programme

Kendal Caravans
Thursday
21st April 2022

MEMBER

Saturday
23rd April

10am - 5pm

Experience our range of leisure How to find us…
vehicles from the UK’s leading Kendal Caravans is located 7 miles north
on the A6 towards Shap.
manufacturers. Do not rely on your Sat Nav to find us!

Holiday Homes and Lodges Scan to register for your VIP pack!
from Swift and Willerby

Motorhomes, Campervans &
Caravans from Compass

Event Exclusive
...be among the first to experience

the all-new Swift Moselle

Complimentary
light refreshments

01539 823659 www.kendalcaravans.co.uk | [email protected]

Welcome
Contents

Welcome to our Launch Event Contents
I’m pleased to invite you to be one of
the first to see The New Swift Moselle. 3 Welcome

I hope this event draws a line under 4 Meet the Team
the Covid restrictions, and look forward 5 Customer Pledge
to a relatively normal season ahead,
when more events are being planned
as new caravan models are introduced.

Whilst the pandemic initially delivered 6 2022 Model Size Guides
uncertainty, the positives have indeed 8 Marketing Support
outweighed the negatives. The 9 Holiday Home Servicing
industry is resilient, and now in a 10 Siting & Connections Menu
stronger position with thousands of 13 Trade Delivery Tariff Guide
new caravan owners. It is paramount 14 PDI & Handover FAQ’s
that we look after all our customers, we 18 The All-new Swift Moselle Range
should not be complacent but respect
our customers and ensure they remain
clients for years to come!
Today, we celebrate a new Swift holiday
home, I hope you enjoy your day and
look forward to inviting you to the next
event later in the season.

Mark Molyneaux 20 The All-new Willerby Hayward
Managing Director

Mark Molyneaux Steve Leigh
Managing Director General Manager
Kendal Caravans
Phil Tabiner
Dealer Principal
Westfield Caravans

Simon Curwen
Marketing Manager

Westfield Caravans Sales Team Kendal Caravans Sales Team
Magda Machnik Gavin Lowe
Tim Rowe
Allan Stephens Soulla Molyneaux
Michael Wood
Touring Vehicle Service Admin
Rebekah Durrow Holiday Home Service Admin
Alan Woodall Alex Clifford-Hirst
Michelle Murphy
Nicole Tamblin

Accounts & Sales Admin

Sita Bennett Beth Medcalf

Work Shop Manager
Shaun Mannix

Touring Vehicle Service Holiday Home Service

John Chester Dave Ronson Chris Fenna Tez Webb

Matthew Hart Dave Simpson Wayne Mort Geoff Webster

Tracy Newell Alec Wilson

Caravan Transport & Siting
Aaron Danby

Martin Illingworth
Steve Mitchell

www.westfieldcaravans.co.uk www.kendalcaravans.co.uk
[email protected] [email protected]

01253 301506 01539 823659

Customer
Pledge

Customer Pledge
• All holiday homes supplied are National Caravan Council
Approved
• We offer a comprehensive display of holiday homes
• We have 2 sales centres open 7 days a week
• Finance packages available (written details available upon request)
• We endeavour to help customers to find the right holiday home
on the right park
• We will provide a thorough pre-delivery inspection service
• Full delivery, siting and connection service available
• Qualified Gas Safe Engineers for your peace of mind
• Handover seArpvWpircaoetve,erdfIonPrdluuamstfrbuyellrsintroduction to the holiday home
• Dedicated seSrvchiceemdee(WpaIArtPmS)ent for help and support

RPZ Valve Tester Sector
Audit Procedures and Guidance

MEMBER

WRUK.WIAPS-212 Version 2.0 Issued on: 01/04/2021 Page 1 of 8

2022 Swift Model Size Guide

S-pod 6 Bordeaux Escape

21x12 - 6 Berth 38x12/2B

S-Pod 6 Escape 40x12/3B

28x12 - 6 Berth Antibes

Ardennes 39x12/2B

ê28x12/2B 40x12/3B

ê32x12/2B Vendee

ê35x12/2B 40x12/2B

35x12/3B Vendee Lodge

38x12/2B 42x13/2B

ê38x12/2B ES Edmonton Lodge

ê38x12/3B 40x20/2B

Loire 40x20/3B

28x10/2B Toronto Lodge

32x10/2B 40x20/2B

28x12/2B 40x20/3B

32x12/2B

35x12/2B

35x12/3B

38x12/3B

Burgundy

29x12/2B

33x12/2B

36x12/2B

36x12/3B ê
38x12/3B ***new***
Bordeaux Platinum Edition
33x12/2B Special Features

35x12/2B Our Platinum edition models
ê38x12/2B come with a generous level of
enchanced specification offering
38x12/2B ES
ê38x12/3B you outstanding value.

2022 Willerby Model Size Guide

ASHURST ASTORIA

28x10/2B 40x13/2B ê

32x10/2B 40x13/3B ê

35x10/2B SHERATON

35x10/3B 40x13/2B ê

LINWOOD 40x14/2B ê

28x12/2B WAVERLEY

32x12/2B 42x14/2B ê

35x12/2B 42x14/3B ê

35x12/3B DORCHESTER

38x12/3B 43x14/2B ê

38x12/4B VOGUE CLASSIQUE

SIERRA 43x13/2B ê

35x12/2B 43x13/3B ê

38x12/2B 43x14/2B ê

38x12/3B CLEARWATER

BROOKWOOD 36x20/2B ê

28x12/2B 40x20/2B ê

32x12/2B 40x20/3B ê

35x12/2B MAPLETON

36x12/3B 40x20/2B ê

38x12/2B 40x20/3B ê

40x12/3B PINEHURST

RICHMOND 40x20/2B ê

37x12/2B ♿ 40x20/3B ê

CASTLETON PORTLAND

38x12/2B 40x16/2B ê

38x12/3B 40x20/2B ê

MANOR 40x20/3B ê
35x12/2B
38x12/2B ê
38x12/3B
Available in BS3632
Residential Specification

Marketing Support

Social Media Support Google (Getting you on the map)
Kendal Caravans and Westfield As the world’s most popular search
Caravans both have active social media engine, Google has 90.46% of the
channels. We can use this presence to search engine market share! So it’s
support your park’s pages. pretty important that your park is
visible on Google!
Website Reviews
Living in a digital world, a website is a • Google Maps
necessity. Your website is the hub of • Google MyBusiness
your park’s digital presence. • Google Reveiws
• Google+
Marketing Materials Support
• Leaflets & Flyers Event Support
• Pop-up banners Having an open day? Would you
like us to support your local events?
Park Photography Contact us to see how we can help
We can take a various promotional you. Perhaps you’d like to get involved
photographs of your park. We can even in bigger events? Talk to us with yours
take a 360° snapshot of the park, and ideas to see if we can support you.
have these photographs made for the
public to see your park!

Holiday Home Servicing

Service & Safety Check of: Gas Appliance Comprehensive
• Gas Cooker & Gas Fire Service Service
• Central Heating or Water Heater System
• Gas Pipe system soundness check ü ü
ü
Check central heating antifreeze solution ü
concentration, top up if required. ü

Assessment of: ü
• Roof seams ü
• Flues ü
• Vents
• Cross joints
• Panels
• Corner seals
• Gutters

Adjustment of internal & external doors

Check the level of the caravan

Check anchor points are secure

Check internal plumping, shower mixer £160 incl VAT* ü
and tap operations
£235 incl VAT*
Price

*please be aware any additional parts & labour will be at an extra cost

For more information to arrange a holiday home service please call
01539 823659 or e-mail [email protected]

Siting & Connections Menu

Part Ref. Retail Price

Siting This involves: incl. VAT
• Positioning the holiday home with a 4x4
£1,123.80
vehicle
• Setting up level £1,538.40
• Supporting in the recommended positions
• An anchor kit is included (for use where £204.00
£511.73
ground conditions permit) £78.00

Gas & Water Gas & water need to be connected by qualified
Connections* personnel. This means connecting the holiday
homes’ services to the existing points on the
pitch. One of our Gas Safe registered engineers
will connect the gas and commission the
appliances.
• Compact 800 OPSO change over regulator
• Galvanised connection hose
• Galvanised gas bottle stand.

Electric The Connection price is based on a 16-32 amp
Connection plug connection to a meter box provided by the
park. If the connection cannot be made in this
way additional charges will apply, please ask for
a quotation.

Gas Supply & fit Compact 80 change over regulator
Connection complete with galvanized stand for 47kg gas
Only* bottles

Upgrade to This change over regulator is required where
a 4-gas bottle 4 x 19kg gas bottles may used in the case of
system using a holiday home with an 11litre capacity water
additional pig heater or gas central heating
tails*

*Gas bottles are not included in the above prices

Gas Regulators, Fittings & Siting Equipment

Part Ref. Compact800 2 Cylinder ACO 37mb 5kg/h Retail Price
5185C800K with OPSO
5185C800/4CYL incl. VAT
0485101
£128.56
RP0011A0
Compact800 4 Cylinder ACO 37mb 5kg/h £176.98
with OPSO £55.30

CSR 485 Low Pressure 37mb Propane Regulator
4kg/h with consumer reset OPSO

20” Pigtail POLxW20 inc NRV/EF £15.05

RP0011A1 33” Pigtail POLxW20 inc NRV/EF £16.65

UUSS35KWTPx22 1.2m ST/STL Hose 1/2” MTPx22c 35kw/h £31.49

UUSS70KWTPx22 1.2m ST/STL Hose 1/2” MTPx22c 70kw/h £33.83

UURCRT8HPS Orange Hose 8mm ID ID BS3212/2 £2.85/M

GSTAND Twin Gas Bottle Stand - Galvanised 19/47kg 108.46

SIT002 Anchor Stake - 1m long - Pre-drilled & Pointed £17.19

SIT003 Anchor Chain - 1m - Galvanised £8.93

SIT004 10mm Galvanised D-Shackle £0.31

SIT005 10mm Tensioning Screw - Eye to Eye £4.49

SIT006 Galvanised axle stand (various sizes available) £11.97
SHT001 £90.05
Thermostatic Shower Mixer Tap - Long -
SHT002 Horizontal £66.50

Thermostatic Shower Mixer Tap - Short - V100

SHT003 Thermostatic Shower Mixer Tap - V200 £66.50

Delivery

Delivery Holiday homes widths are measured to
We pride ourselves in being able to the widest point.
look after your customer’s holiday
home from day one! This includes
a team dedicated to ensuring your
holiday home arrives at the park safely!

With our own lorries, drivers and
support team, you can be rest assured
holiday homes for your park are in
perfectly safe hands.

By providing a complete factory-to- £
park service, we can ensure you and
your customers receive complete
satisfaction.

Consult the manufacturer’s brochures
for model specific dimensions at the
widest point, usually the roofline. (W1)

Trade Delivery Tariff Guide from Hull

£1,450

£1,300

£1,150

£1,000

£1,500

Prices are for
loads up to
4.1metres wide
One Escort and
VAT is included

Delivery, Siting,
& Connections

PDI & Handover

Frequently Asked Questions and how we support you.

Kendal Caravans and Westfield Caravans are here to support you and the new
holiday home owner from the date a holiday home is ordered. Please use this
guide and series of frequently asked questions to see how we can help with the
delivery and installation process.

What should I check when the What do I do if issues arise from

Holiday home is delivered? the siting of a new holiday home?

All caravans are inspected externally After siting of the holiday home
prior to loading at the factory or at our settlement can occur which can cause
showground, any issues are reported issues such as internal or external
and rectified. When a caravan arrives, door alignment, windows or creaking
a park representative should take a few floorboards. This can be rectified with
moments to check the outside of the adjustment of the siting.
holiday home and any issues reported
to the delivery driver straight away. The first point of contact for adjustments
should be the team or company that
If you have arranged your own sited the holiday home.
delivery, it is crucial that any damage is
documented and reported immediately. The manufacturer’s warranty will not
The delivery company will be responsible cover issues caused by incorrectly sited
to make reparations to the holiday home holiday homes. Engineer call outs to
as any damage will not be covered by holiday homes which have not been
the manufacturer’s warranty. sited correctly may incur additional
charges.
If you need any assistance with this
please do not hesitate to make contact If you identify issues with regards to the
with us. build of the holiday home, please notify

us by e-mail with photographs in the If you have arranged your connections,
first instance. and issues arise during commissioning,
do report these to us but be aware that
What is a PDI? the manufacturer’s warranty will not
cover problems caused by incorrectly
The PDI is a Post Delivery Inspection. installed utilities.
An inspection of the holiday home to
check for obvious damage, defects or Manufacturer call outs may incur
shortages. additional charges if it’s found to
be a fault caused by the incorrect
Once the holiday home has been commissioning or inspection records
delivered, a PDI must be completed. are incomplete.
Faults should be reported to the factory
within 72 hours of delivery. This can be Why carry out a handover?
extended by giving written notice with
a valid reason. To complement the holiday home
buying experience, Kendal Caravans
If carrying out your own PDI, please & Westfield Caravans offer retail
ensure all shortages and/or damages customers a handover meeting.
are reported to our service department
in writing. Please email pictures and The purpose of the handover is to
an accurate description of the fault to ensure that the new owner is happy
ensure the correct parts are ordered. with their caravan and familiar with
the operation of the holiday home
Who should connect the utilities? appliances and how to make the most
of their investment.
Gas should be connected to the
holiday home by a Gas Safe Registered We explain the warranty procedures
engineer. and servicing requirements and advise
on winterising the holiday home.
Electric should be connected to the
holiday home by a qualified electrician. The handover is probably the most
important stage of the holiday home
Water and waste water should be sale. If the handover is carried out
connected by a competent plumber. correctly the relationship with the
new owner is enhanced and if there
Inspection records inside the holiday are any teething troubles, they can
home, must be completed by the be dealt with efficiently. The design
engineers carrying out the work to of caravan holiday homes has become
validate the warranty.

What do I do if issues arise from the
connecting of the utilities?

If Kendal Caravans commission the
caravan, any faults found during the
commissioning process with the new
Holiday Home will have already been
noted and reported to our service
department.

more complex, so the handover must be TOP
practiced to ensure a smooth transition TIPS
and caravan owners are completely
satisfied with their purchase. 1 Report things to
the Aftersales team
We have a tried and tested handover in writing!
checklist, set out in a logical order
starting from the exterior and moving to [email protected]
the holiday home interior. It is imperative
that customers sign the checklists and a 2 Take photographs!
copy is handed to them. If this is not If something doesn’t
done, customers are at liberty to report look right - photo it!
damages or missing items which could
be costly. 3 We’re here to help!
Contact us today
The handover process should be and we’ll always do
thorough, unrushed and builds the best we can to
good relations with customers, and support you!
dramatically improves the customer
care process. 4 Reference it...
Make a note of the
This service should be offered to all new serial number or our
holiday home owners and is paramount KEN / Stock Number.
in our opinion.

If you would like any assistance in
developing your handover procedure,
we would be pleased to offer you
guidance, training and support you
through this process.

Call us today on 01539 823659 or
01253 301505 !

What do I do if issues arise once
the new owner has moved in?

Please email our service department
quoting the KEN or serial number for
the caravan.

If there is potentially dangerous
situation, turn off the affected utility,
ensure everyone is safe!

Phone our Service Department on
01539 823659!

Think! Safety First!

Part Exchange
& Finance

Part Exchange Finance

If your customers are thinking about Your customers may be wondering
buying a new holiday home they might how to finance a holiday home. We can
have the option to part exchange their help to make holiday home ownership
current holiday home, touring caravan, a reality with our range of affordable
motorhome or campervan. finance options.

Our sales team will be happy to appraise We are able to offer a number of funding
and value holiday homes on behalf of solutions. Our sales teams will be able
your customers. The price that they will to build a bespoke finance package to
receive will of course depend on the suit.
condition, age and specification.
The benefits of arranging caravan
Our valuation also takes into account finance through us:
the marketplace for the caravan and • Affordable deposit – as low as 25%
whether you will be able to resell it on • Control – They decide the deposit
your park, or if we were to remove it.
amount and duration
As with all part exchanges, we will • A fixed monthly payment – makes
arrange a mutually convenient time to
carry out a full appraisal and market budgeting simple
valuation.
We’re open 7 days a week - and approval
Contact us today to arrange an appraisal. often takes under an hour. So, even if it
is a weekend, we can usually propose
the finance during the visit.



Moselle & Moselle Lodge

It’s suave and sophisticated interior Main bedroom
design invites you in to discover • King-size bed
a luxurious living space, elegant • Duvalay Mattresses with crib 5
kitchen and practicable master
bedroom suite. rated fabric
• Vanity area with mirror and
Exterior / Structure
• Energy efficient UPVC double socket
• USB sockets
glazing • En suite with dual flush WC
• Fully galvanised chassis • TV Point

• Moselle Lodge 35x12 - 2b

• 40x13 - 2 Bed - BS3632

• 42x14 - 2 Bed - BS3632

• 42x14 - 3 Bed

Unique Bonded Insulation 38x12 - 2b
• Excellent thermal performance
40x12 - 3b
EN1647 Holiday Home
• 50mm in the floor
• 90mm in the roof
• 30mm in the walls

Lounge 40x13 - 2b
• 2 colour schemes available
42x14 - 2b
• Scandinavian
• Country Cottage
• Reversible Lounge layout
• Free standing sofa with
occasional fold-out bed
• Coffee table
• Upholstered storage footstool

Kitchen 42x14 - 3b
• Integrated fridge-freezer
• Integrated microwave
• Discrete vented extractor

Dining
• Free standing table with wrap

around corner seating and stools



Hayward

Brand new for 2022, the • Electric fire
Hayward is our best value • Side tables
leisure lodge. • Wall mounted TV point

The Hayward’s combination of Kitchen
social living spaces, relaxed interior • American style fridge-freezer
decor and great value for money • Dishwasher/Washerdryer
combine to deliver a lodge that will • Wine rack
make everyone feel at home. • VeluxTM window
• 5 Burner hob
Exterior / Structure
• White rigid vinyl cladding Dining
• White PVCu doors and windows • Single sliding patio door
• Under canopy exterior spotlights • Freestanding dining table with 1

Interior Features fixed and 1 freestanding bench
• EN1647 Leisure Specification
• Gas Central Heating Main bedroom
• White convex sockets and USB • Kingsize bed
• Freestanding bedside cabinets
points • Walk-in wardrobe
• Mirrored dressing table
Lounge • Bedding pack – Slate
• 2 Two seater sofas

For a full list of the specifications ask us today.

Hayward

Hayward - 40’ x 20’ - 2 bedroom (sleeps 6)

CREATING SMILES
S-POD 6 ESCAPE

SMILES FCORREALITFIENG SMILES FOR LIFE

NEW NEW
FOR 2020 FOR 2020

SCAPE S-POD 6 ESCAPE

MORE TMOOLOREVETO LOVE

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world of choice frowmorcldomofpcahcot iSc-ePforodms tcoompact S-Pods to
luxurious lodges. luxurious lodges.

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Swift apart from thSewinifnt oavpatritvferodmestihgensinnovative designs
and stylish interiorasn,dthsrtoyuligsh tinotSerwioifrts’s, through to Swift’s
superior standardsinucpoerrpioorrsatainngdard incorporating
renowned build quraelnitoy.wned build quality.

TORONTO LODGE TORONTO LODGE

Images shown with Images shown with
optional features. optional features.

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Swift Group reserves the rigShwt tifotaGltreorusppreecsiefircvaetsiotnhsearingdhpt troicaelsteartsapneyctiifmiceataiosns and prices at any time as
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