Hodusoft Announce Contact Center Software for Telecom Industries

Hodusoft Announce Contact Center Software for Telecom Industries

08-Jul-19
Summary: Telecom has its unique issues in delivering customer experience. Hodusoft’s
contact center software is the perfect solution since it is developed keeping in mind
telecom industry’s needs.

Hodusoft, a unit of Ecosmob, announced launch of contact center software for
telecom industries. Announcing the launch the company’s VP said that the company’s
long association with the telecom sector and understanding of its needs prompted
development of telecom call center software.

Telecom is growing but, at the same time, it faces issues of customer churn and
fickleness. Hodusoft’s improved omnichannel contact center software addresses
almost all issues telecom sector faces today. Hodusoft’s contact center solution makes
customer engagement a delightful process through rich feature set. There are quite a
few talking points about Hodusoft’s call center solution for telecom segment. These
are in addition to predictive dialer, auto dialer and skill based mapping in the suite of
standard features.

One is social media integration to include Facebook, Twitter and Instagram with
Whatsapp to follow shortly. Customers and agents can interact on any channel and
switch channels with ease. The second is video chat inclusion for a more personalized
experience. While customers are delighted with this feature, agents too enjoy the
interaction and each engagement leads to better resolution. The matter of availability
and ease of getting in touch improves with inclusion of WebRTC technologies for the
video chat and for mobility. Further, WebRTC based contact center software simply
does away with the need for complicated office-based hardware-software integration.
Agents are free to use desktops or mobiles, any time and from anywhere, helping
them to deliver even better service.

Then there are other features such as IVR surveys the telecom operator can carry out
by transferring customers to the IVR once a call is over to get feedback. Another way
is to initiate an automated survey. This is complemented by the SMS broadcasting
module to send out messages to thousands of subscribers in seconds. Telecom
operators now have access to advanced AI powered data analytics module
incorporated in the software linked to the CRM that helps to derive detailed and
granular insights.

Hodusoft contact center software for telecom is perhaps one of the most
advanced and feature rich package that works right out of the box and it is affordable
too since it is available on monthly subscription. “We have taken on giants and
delivered solutions for contact center operations that others simply cannot match,”
claimed the VP. Apart from technological excellence, Hodusoft offers total support all
the way. Monthly subscribers need not even worry about maintenance and upgrades.

Hodusoft keeps on updating its contact center software with latest advances. “We are
confident that telecom operators adopting our contact center software will experience
marked improvements,” he concluded.

Telecom operators interested in Hodusoft contact center software may get in touch by
phone on 91 79 48939393, 1-707-708-4638 or chat live on
http://hodusoft.com/contact-center-software/.

Source: https://www.prlog.org/12780607-hodusoft-announce-contact-center-software-for-telecom-
industries.html