12/11/2019 Conflict Management - Eminent Institute
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Type Category Reviews
Classroom Training Personal Development
(4.5 Overall Rating)
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flict is the difference between what you have got and what you want. Whenever you think this difference
mesAatbtohutebeecnaudseooff stohmeeocnoe’us arscteio,nps oarrbteichaipvioaunr, tysouwhailvlebaecoanfbliclet. Htaovi:ng to endure conflict
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of control.
• Understand the difference between active and passive responses to conflict.
• Gain insight about one’s own response to conflict.
• Apply new strategies for resolving conflict.
Course Content 1/9
Understanding Human Behaviour
• Where does behaviour come from?
• Our two minds
• The emotional hijack
• Emotional stimulus and response
• The attitude and behaviour cycle
Conflict Styles
• Thomas Kilmann Conflict Mode Instrument
• Recognise different styles of conflict
https://eminentinstitute.com/product/conflict/
12/11/2019 Conflict Management - Eminent Institute
• The advantages of each conflict style
• Recognise your own preferred way of dealing with conflict
• Identify the impact of different conflict styles
Strategies for Handling Conflict in the Workplace
• Identify where you focus your attention and energy
• Role of managing conflict in the workplace
• Current conflict resolution strategies
Assertiveness Skills
• The three different types of behaviour
• Non verbal elements of influencing and assertiveness
• Apply the assertiveness model to a conflict scenario
• Stating desired outcomes
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Nov 2019
Dubai
1 Day
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