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Eminent offers a range of courses that will enhance your skills, improving efficiency and productivity. Successful people invest in themselves and Eminent has been assisting individuals for the last 25 years in the process by offering an extensive range of courses, at affordable prices. Our courses are delivered by subject matter experts with both training as well as industry experience. They are not only professional, but also considerate and sensitive towards varying individual needs and provide the necessary support to every participant during the learning process.

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Published by jamesworce, 2019-12-11 02:34:55

Conflict Management - Eminent Institute

Eminent offers a range of courses that will enhance your skills, improving efficiency and productivity. Successful people invest in themselves and Eminent has been assisting individuals for the last 25 years in the process by offering an extensive range of courses, at affordable prices. Our courses are delivered by subject matter experts with both training as well as industry experience. They are not only professional, but also considerate and sensitive towards varying individual needs and provide the necessary support to every participant during the learning process.

12/11/2019 Conflict Management - Eminent Institute

Home » Products » Conflict Management   +971 4 3360701
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Type Category Reviews
Classroom Training Personal Development
(4.5 Overall Rating)

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flict is the difference between what you have got and what you want. Whenever you think this difference

mesAatbtohutebeecnaudseooff stohmeeocnoe’us arscteio,nps oarrbteichaipvioaunr, tysouwhailvlebaecoanfbliclet. Htaovi:ng to endure conflict
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of control.

• Understand the difference between active and passive responses to conflict.

• Gain insight about one’s own response to conflict.

• Apply new strategies for resolving conflict.

Course Content 1/9

Understanding Human Behaviour
• Where does behaviour come from?
• Our two minds
• The emotional hijack
• Emotional stimulus and response
• The attitude and behaviour cycle

Conflict Styles
• Thomas Kilmann Conflict Mode Instrument
• Recognise different styles of conflict

https://eminentinstitute.com/product/conflict/

12/11/2019 Conflict Management - Eminent Institute

• The advantages of each conflict style

• Recognise your own preferred way of dealing with conflict

• Identify the impact of different conflict styles 

Strategies for Handling Conflict in the Workplace
• Identify where you focus your attention and energy
• Role of managing conflict in the workplace
• Current conflict resolution strategies

Assertiveness Skills
• The three different types of behaviour
• Non verbal elements of influencing and assertiveness
• Apply the assertiveness model to a conflict scenario
• Stating desired outcomes

 

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Presentation Skills and Public Speaking 4/9

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Report Writing 6/9

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 Nov 2019
 Dubai
 1 Day
 English
 Certificate of Completion
 Training Material
 Lunch & Refreshments
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Eminent offers a range of courses that will enhance your skills, improving efficiency and productivity.
Successful people invest in themselves and Eminent has been assisting individuals for the last 25 years

in the process by offering an extensive range of courses, at affordable prices. Our courses are
delivered by subject matter experts with both training as well as industry experience. They are not only

professional, but also considerate and sensitive towards varying individual needs and provide the
necessary support to every participant during the learning process.

https://eminentinstitute.com/product/conflict/ 8/9

12/11/2019 Conflict Management - Eminent Institute



https://eminentinstitute.com/product/conflict/ 9/9


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