Information Management

WHAT ARE FINANCIAL MANAGEMENT?

Financial management controlling capital financial management. If
involves planning, expenditure, managing these records not are well
controlling, implementing assets, liaising with the managed, the financial
and monitoring fiscal treasury and making management function
policies and activities, decisions related to suffers. Therefore,
including accounting and funding and performance. financial records
auditing revenue, Good financial management and records
expenditure, assets and management is critical to management are closely
liabilities. It embraces the success of any intertwined.
daily cash management organisation, whatever its
as well as the formulation size and whether or not it
of short-, medium- and is in the public, private or
long-term financial voluntary sector. In the
objectives, policies and public sector, the
strategies in support of rendering of accounts to
the organisation’s public scrutiny is key to
business. Financial accountable government.
management also Financial records are
includes planning and produced in every area of





MARKETING
Marketing is the process of communicating the value of product or service to customers

MARKETING RESEARCH MARKETING RESEARCH TECHNIQUE

• Aims to provide management with • Primary research
information on which to base its • Surveys
decisions regarding the organizations • Observational methods
future activities. • Experimental methods

• Example • Secondary research (sources)
• Analysis of trends in the market • Internal sources
• Analysis of strength and weakness of • Product sales trends
product offering • Location of customer
• External sources
• Number of companies

MARKETING MIX

A planned mix of the controllable elements of a place
product marketing plan

product CONSUMER promotion

price

BUSINESS RECORD MANAGEMENT

A FIELD OF MANAGEMENT RESPONSIBILITY FOR THE EFFICIENT AND SYSTEMATIC CONTROL
OF THE CREATION MAINTENANCE, USE AND DISPOSITION OF BUSINESS RECORD

TYPES OF STAKEHOLDERS IN A TYPES OF BUSINESS TYPES OF BUSINESS RECORD
BUSINESS ORGANIZATION
 Administrative
 Owners  Sole proprietorship
o Create busness serve as a o Business owned by one o Used in daily operation of a
owner person business organization

 Creditors  Partnership  Manufacturing
o Financial institution that o Business with two or more
provide loans owners who share in the o These records are related with
operation industrial operation
 Employee
o People who hired to run  Corporation  Accounting & fiscal
operation in business o Can be public or private
o Used to demonstrate the process
 Suppliers  Cooperative of financial in business
o Individual who deliver o Limited to serving the specific organization
material o other company need of its member
 Corporate
 Customers
o Target by company to sell o The records show the background
product and condition

 Insurance

These records can be used by a policymaker
to claim for any damage

RECORDS AS A STRATEGIC BUSINESS RESOURCES

STRATEGIES OF BUSINESS RECORDS

Business Manage Training for
System records records
Analysis according to
the regulatory management
professionals

This Photo by Unknown Author is licensed under CC BY-SA

IMPACTS OF BUSINESS RECORDS

Economically Support Ensure
better accountability
management

6 MAJOR KNOWLEDGE 1. Enterprise analysis
AREAS OF BUSINESS 2. Requirement planning and
ANALYSIS
management
3. Requirement elicitation
4. Requirement analysis and

documentation
5. Requirement communication
6. Solution assessment and

validation

MANAGE RECORDS ACCORDING TO THE REGULATORY AND
TRAINING FOR RECORDS MANAGEMENT PROFESSIONALS

 To help organization stay within the policies and procedures of the country they are ioperating in
(national or international) regarding the retention of information.

TRAINING FOR RECORDS MANAGEMENT PROFESSIONALS
 Storing, arranging, indexing and classifying records.
 Facilitating the development of filing systems and retention and disposal schedules and

maintaining these to meet administrative, legal, and financial requirements.
 Advising on records storage and records media
 Overseeing the management of electronic and/or paper-based information.
 Training and supervising records staff

ECONOMICALLY

a) Reducing the operating cost

• An organized filing system will help to save cost of handling such as the cost for filing equipments, space in office
and staff to maintain and organize filing system especially when it involves with misfiling.

SUPPORT BETTER MANAGEMENT

I. Managing resources effectively

 Resources such as human, knowledge, accommodation, equipment, financial, a payroll are essential to the
success of recognizing records as a strategic resource.

ENSURE ACCOUNTABILITY

a) The foundation for accountability is based on records. Recorded documentation is essential in managing
organizations.

b) All organizations need to keep records of business decisions and transactions to meet the demands of corporate
accountability and to service their own information needs.

• Business continuity is defined as a comprehensively managed

effort to prioritize key business process, identify significant

threat to normal operation.
• It also include pelan mitigation strategies to ensure effective

and efficient organizational response to the challenges that

surface during and after a crisis.
• The pelan to ensure that all business records are protected.
• It will prevent a disaster from damaging the business records,

organization must first recognize the potential disaster such as

fire, water and theft.
• Recovery Team Responsibilities should have at least four

members with alternates
• Each members should be assigned and prepared to perform

one of the following duties:
o Team leader
o Supervisor for rescue team
o Coordinator of support services
o Records keeper

Disaster 1. Identify types of records
Recovery 2. Establish vital records management program
Planning 3. Identify the risk

4. Identify alternative storage facilities

5. Define roles and responsibles

6. Develop a list of contact

7. Prepare a disaster plan

Resumption of Security & Safety
Operation

Ensuring the Stabilizing the
Ongoing Protection Environment

of the Records Asssessing the
when the Records Extent of the
were Returned to Damage to Records
& Facilities
Storage

Rehabilitating
Storage Area &

Building

Dimensions of Service RELIABILITY • dependable, accuracy and performance
Quality
RESPONSIVENESS • helpfulness and promptness

TANGIBLE • physical facilities, equipment, personnel and
communication material

COMPETENCY • qualification, professional training & skills of
providing customer service are essential in
providing quality customer service

Dimensions of Service COURTESY • politeness, respect, consideration and
Quality kindliness

COMMUNICATION • keeping customer informed and listening to
customers

EMPATHY • ability to understand other people's
feelings and experiences

ASSURANCE • guarantee and promise to the customers
that the service provider is commited to
giving them relevant and reliable services
on time

Customer Strategy Channel Strategy

FACTORS
IMPACTING OF
CUSTOMER SERVICE

Product Strategy Infrastructure Strategy

CHALLENGES TO PROVISION OF QUALITY CUSTOMER SERVICE

.
Caliber of records officers

Inadequate staff

Lack of vital records management tools

Retention schedules

Security and protection of archives and
records

Inadequate and poor storage space

Lack of cooperation from customers