Achievement Book_2nd Rev

(Company No. 101067-P) Garden of Knowledge and Virtue

SULTAN AHMAD SHAH

MEDICAL CENTRE @IIUM

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM
(SASMEC @IIUM)

ANNUAL REPORT

2020

“Healthcare Education,
Research and Services
through Maqasid Shariah
and Sustainable Development”

“HELPING HANDS WITH LOVING HEARTS”

Responsibility • Excellent • Sincerity • Trust • Unity

(Company No. 101067-P) Garden of Knowledge and Virtue

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM
(SASMEC @IIUM)

ANNUAL REPORT

2020

(Company No. 101067-P) Garden of Knowledge and Virtue

ISO 9001:2015 (QUALITY MANAGEMENT SYSTEM) AND MS 1900:2014 (SHARIAH-BASED QUALITY MANAGEMENT SYSTEM) CERTIFICATION ACHIEVEMENT

ISO 9001:2015 (QUALITY MANAGEMENT SYSTEM) AND MS 1900:2014
(SHARIAH-BASED QUALITY MANAGEMENT SYSTEM)
CERTIFICATION ACHIEVEMENT

SASMEC @IIUM is a certi�ied organization In November 2020, the hospital
for both ISO 9001:2015 (QMS) and MS underwent the second stage audit for both
1900:2014 (Shariah-Based QMS) by SIRIM Quality Management System and
QAS International Sdn. Bhd. This is an Shariah-Based Quality Management
outstanding achievement due to the System by SIRIM concurrently. The
comprehensive scope of services given for purpose of the 2nd stage audit was to
both certi�ications that cover all verify the compliance of SASMEC @IIUM
administrative and clinical aspects as well to both ISO requirements.
as compliance to the shariah In December 2020, SASMEC @IIUM has
requirements. This shows that SASMEC been declared successfully passed the 2nd
@IIUM embraces the quality management stage audit by SIRIM and had received
system in delivering its healthcare services both comprehensive ISO 9001:2015
and ensuring the wellbeing of the ummah. (Quality Management System) and MS
This achievement also exhibits SASMEC 1900:2014 (Shariah-Based Quality
@IIUM’s commitment in achieving its Management System) certi�ication
organisation Strategic Direction in terms concurrently. It is interesting to note that,
of healthcare education, research and the certi�ication for Shariah-Based Quality
services based on Maqasid Shariah. Management System is with zero (0)
The journey of Sultan Ahmad Shah Medical non-conformity report (NCR). The ISO
Centre @IIUM toward certi�ication of ISO certi�ication is awarded by SIRIM to
9001:2015 and MS 1900:2014 started organisation which maintain their
from 2018. In November 2019, SASMEC management systems in line with the ISO
@IIUM underwent the �irst stage of ISO requirements.
AUDIT (Adequacy Audit). Alhamdulillah,
the auditors satis�ied with the
documentation of policies and procedures
that re�lect the Quality Management
System at SASMEC @IIUM.

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 3
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

APPROVAL FOR THE ESTABLISHMENT OF HALIMATUSSADIA MOTHER’S
MILK CENTRE (HMMC) BY MAJLIS FATWA PAHANG

The issues of Shariah Compliance SASMEC @IIUM priority in
delivering its services. Prior to the establishment of
Halimatussadia Mother’s Milk Centre (HMMC),
several shariah issues have been identi�ied and highlighted by
the committee.

The concept was discussed internally
with the team and the proposed ideas
are further discussed by Majlis Fatwa
Pahang. A site visit and discussion with
Sahibbus Samahah MUIP have been
done to get advice in implementing
HMMC at SASMEC @IIUM. The team’s
hard work is paid off after Majlis Fatwa
Pahang agreed to approve the operation
of HMMC through letter, dated 3rd
December 2020.

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM

4 ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

OPERATIONS AND SERVICES

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

Clinical Area

After about four (4) years of establishment, SASMEC @IIUM is one to offer important service that has
led SASMEC @IIUM to be recognized as one of the leading hospitals especially in the East Coast
Region.
Clinical Area
√ Specialist Clinics
The specialist clinics offer of 14 medical disciplines for healthcare needs. Specialist clinics are
located at level 1 and 2 in the SASMEC @IIUM’s building, comprising;

SPECIALIST CLINICS

••••••• Anesthesiology & Pain Management Clinic ••••••• Dietetic Clinic
ENT Clinic Medical Clinic
Nephrology & Urology Clinic Neuroscience Clinic
Obstetrics & Gynecology Clinic Oncology Clinic
Ophthalmology Clinic Oral and Maxillofacial Clinic
Orthopedics Clinic Paediatrics Clinic
Psychiatry and Mental Health Clinic Surgery Clinic

√ Daycare
The Daycare treatments refer to treatments given under a local/general anesthesia within 24 hours
in the hospital. It is located at Level 3 in the SASMEC @IIUM’s building and covers the following:

DAYCARE

•• Endoscopy Daycare •• Medical Daycare
Oncology Daycare Surgical Daycare

√ Rehabilitation
Tanhde ROechcuapbailtiitoantiaolnTUhneirtaopfy.SIAtSiMs EloCca@teIIdUaMt cthoensGisrtosuonfdtw�looomr [email protected]
services are concerned with facilitating to restore the physical, sensory and mental capacities

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM

6 ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

that are lost or impaired due to injuries, illnesses or diseases and enable the person to live and work
as normal and independent as possible.
√ Radiology
The Department of Radiology is located at the Ground �loor of the SASMEC @IIUM building and it is
well- equipped with general X-ray, Ultrasound, Mammography, CT Scan, MRI, Angiography,
Fluoroscopy, Orthopantomogram and Bone Densitometry. The 24-hour imaging service is also
provided for emergency and urgent cases.
√ Pregnancy Assessment Centre (PAC)

TTrhaeuCmeanotrneGrreocuenivdes�loaollrOobf sthteetrSiAcsSManEdC [email protected]. It is located beside the Emergency &
√ Wards
Wards in SASMEC @IIUM is located at Level 3 to level 9 in the building and the wards are well
equipped with 350 beds. The wards are as follows:

WARDS ••• IPOnrrtetehmronipeaerledMiwceadWricdairnde Ward
••• GOPaebensdteeiratartlricSicsuWr&gaeGrrydynWecaorldogy Ward

√ Operation Theatre
Operation theatre is a facility within a hospital where surgical operations are carried out in an
aseptic environment. Operation Theatre at SASMEC @IIUM is located at Level 3 which is the same
level as the CCU and ICU.
√ Intensive Care Unit
Intensive care units for cater patients with severe or life-threatening illnesses and injuries, which
require constant care, close supervision from life support equipment and medication in order to
ensure normal bodily functions. Intensive Care Unit (ICU) is located at Level 3.
√ Coronary Care Unit (CCU)
A Coronary Care Unit (CCU) is a hospital ward specialized in the care of patients with various cardiac
conditions that require continuous monitoring and treatment. It is located at Level 3 in the building.

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 7
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

√ Neonatal Intensive Care Unit (NICU)
NICU is the special unit that placed newborn babies who need intensive medical care. NICU is
equipped with advanced technology and trained healthcare professionals to give special care to the
babies.
√ Dialysis
The Dialysis Unit provides all the necessary services required for the optimal management of the
patient with acute renal failure. It is located at Level 2 in the building.
√ Emergency & Trauma
The Department of Emergency & Trauma in the hospital is responsible for the provision of medical
aGnrodusnudrg�liocaolrcianrtehteobpuailtdieinngts. arriving at the hospital in need of immediate care. It is located at the
√ Labour Suite
The labor room is one of the most versatile rooms in a hospital. It is called a labor, delivery, and
recovery room (LDR). It is the room that used for labor and birth, including the initial hours of
recovery. SASMEC @IIUM Labour Suite is located at the Level 3 of the building.

Academic Area

As a teaching hospital, the hospital is developed with complete infrastructures to train IIUM’s
student in the medical and health related programs.

The Academic Area of SASMEC @IIUM is located at level 4 in the building which consist of:.

√ Clinical Examination Centre √ Clinical Research Area
√ Seminar Rooms √ Auditorium with 300 seats
√ Library

Other facilities

The wellbeing and the welfare of the patients and their family members are one of our concern. Thus,
the following facilities are provided:

√ Convenient Shop √ SASMEC @IIUM Lodge
√ Nurses Hostel √ Children Playground
√ Musolla at every level √ Main Musolla at Ground Level with the capacity of

300 people

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM

8 ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

PATIENTS CENSUS

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

THE NUMBER OF OUTPATIENTS

a) By Month

9,747 8,150 9,575 10,811 8,611 8,030 10,756 10,203 10,907 12,890 11,445 11,956 2019

No. of Patients TOTAL :
123,081 Patients

JAN FEB MAC APR MEI JUN JUL AUG SEP OKT NOV DEC

Month

13,100 12,210 9,959 2,658 1,997 7,124 10,167 10,495 11,987 11,522 10,965 11,887 2020

No. of Patients TOTAL :
113,801 Patients

JAN FEB MAC APR MEI JUN JUL AUG SEP OKT NOV DEC

Month

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM

10 ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

THE NUMBER OF OUTPATIENTS

b) By Speciality

EmergClinics 17,303 2019
Neurosc 452
Nephrol 2,517 TOTAL :
1,793 123,081 Patients
Pac 1,695
Oral 2,577
Daycare 10,251
Specime 16,323
Rehabili 15,793
Radiolo 3,139
Psychiat 2,204
Peadiat 7,039
Surgery 12,428
Orthope 4,233
Ophthal 5,165
Obstetric 7,986
Medical 259
Dietary 9,728
Ent 2,196
Anaesthe
Clinics/DepartmentsNo. of Patients 1,780
2020 8,637
Anaestesiology 207
TOTAL : Ent 8,308
113,801 Patients 5,239
Dietary 4,707
Medical 9,995
Obstetric 7,338
Ophthalmology 2,057
Orthopedic 3,539
Surgery 15,148
Peadiatric 11,178
Psychiat 10,344
Radiology 2,332
Rehabiliation 1,835
Specimen 1,912
Daycare 3,423
Oral Maxillo 885
586
Pac 1085
Nephrology & 50
Neuroscience 13216

Hemato &
Hemodialysis
Telemedicine
Emergency &

No. of Patients

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 11
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

THE NUMBER OF INPATIENTS

a) By Month

669 551 675 676 603 588 686 677 666 758 744 794 2019

No. of Patients TOTAL :
8,087 Patients

JAN FEB MAC APR MEI JUN JUL AUG SEP OKT NOV DEC

Month

857 820 823 227 58 373 535 638 625 616 626 587 2020

No. of Patients TOTAL :
6,785 Patients

JAN FEB MAC APR MEI JUN JUL AUG SEP OKT NOV DEC

Month

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM

12 ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

THE NUMBER OF INPATIENTS

b) By Speciality

2019 Wards/Department Paediatric 1,527
General Surgery 1 859
TOTAL : General Surgery 2 849
General Surgery 3 106
8087 Patients Internal Medicine 1 636
Internal Medicine 2 1,045
Internal Medicine 3 385
Obstetrics & Gynaecology 1,191
Intensive Care Unit (ICU) 134
Neonatal Intensive Care Unit 238
Cardiac Care Unit (CCU) 150
507
Orthopaedic 1 424
Orthopaedic 2
818
2020 Wards/Departments Paediatric No. of Patients 462
Wards/Department General Surgery 1 No. of Patients 632
TOTAL : General Surgery 2 451
6785 Patients General Surgery 3 338
Internal Medicine 1 629
Internal Medicine 2 308
Internal Medicine 3 979
Obstetrics & Gynaecology 166
Intensive Care Unit (ICU) 188
Neonatal Intensive Care Unit 185
Cardiac Care Unit (CCU) 308
269
Orthopaedic 1 310
Orthopaedic 2 22
21
Sari Ward 40
Sari Male 51
Sari Female 158
Medical Male 144
Medical Female 115
Surgical Transit Ward
Obstetrics & Gynaecology 13
Paediatric Transit Ward

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

GOVERNANCE STRUCTURE

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

GOVERNANCE STRUCTURE OF
SASMEC @IIUM

BOARD OF GOVERNORS

HOSPITAL MANAGEMENT COMMITEE

HOSPITAL MEDICAL ADVISORY SHARIAH ADVISORY COMMITEE
COMMITEE COMMITEE

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 15
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

ORGANISATIONAL STRUCTURE OF
SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM

HOSPITAL MANAGEMENT RECTOR
COMMITTEE (HMC)
HOSPITAL
HOSPITAL MEDICAL SHARIAH ADVISORY DIRECTOR
ADVISORY COMMITTEE COMMITTEE (SAC)

(HMAC)

DIRECTOR DIRECTOR OFFICE OF LEGAL AND
(CLINICAL) (ADMINISTRATION) GOVERNANCE COMPLIANCE

CLINICAL MANAGEMENT UNIT SENIOR DEPUTY DIRECTOR OFFICE OF INTERNAL AUDIT
(STRATEGY AND
DEPARTMENT OF ORTHOPAEDIC DEPARTMENT OF SHARIAH
DEPARTMENT OF SURGERY CORPORATE AFFAIRS) COMPLIANCE
DEPARTMENT OF OBSTETRIC AND GYNAECOLOGY
DEPARTMENT OF PSYCHIATRY DEPARTMENT OF HUMAN DEPARTMENT OF MEDICAL
DEPARTMENT OF EMERGENCY AND TRAUMA RESOURCES & GENERAL SOCIAL WORK
DEPARTMENT OF OPHTHALMOLOGY ADMINISTRATION
DEPARTMENT OF RADIOLOGY DEPARTMENT OF PUBLIC
DEPARTMENT OF EAR, NOSE & TROAT DEPARTMENT OF FINANCE RELATIONS
DEPARTMENT OF PATHALOGY LABORATORY MEDICINE
DEPARTMENT OF DIETETICS AND FOOD SERVICE DEPARTMENT OF FACILITY & DEPARTMENT OF QUALITY
DEPARTMENT OF ANAESTHESIA ENGINEERING ASSURANCE & SAFETY
DEPARTMENT OF INTERNAL MEDICINE
DEPARTMENT OF PAEDIATRICS DEPARTMENT OF
DEPARTMENT OF NURSING INFORMATION TECHNOLOGY
DEPARTMENT OF MEDICAL RECORD
DEPARTMENT OF PHARMACY
DEPARTMENT OF EDUCATION AND RESEARCH

Legend:
1. Risk Unit is under the purview of the Department of Quality Assurance and Safety

2. The Office of Internal Audit would be func�onally repor�ng the Audit and Risk Commi�e IIUM
and administra�vely repor�ng to the Hospital Director of SASMEC @IIUM.

3. The Office of Legal Governance Compliance would be func�onally repor�ng to the Office of
Legal Adviser IIUM and administra�vely repor�ng to the Hospital Director of SASMEC @IIUM

4. Clinicals Units under Director (Clinical) : IIUM Poison Unit, Dental & Maxillofacial Surgery Unit,
Intensive Care Unit (ICU), Day Care Unit, Opera�on Theatre Unit, Cardio Unit Care Unit (CCU),
Haemodialysis Unit, Rehabilita�on Unit, Infec�ous Preven�on & Control Unit, Neonatal Intensive
Care Unit (NICU)

HMC Mee�ng , 20 August 2021

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM

16 ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

OFFICE BEARER AT SASMEC @IIUM

HOSPITAL DIRECTOR

NO. NAME POSITION
1 Prof. Dato' Dr. Mohamed Sau�i Awang Hospital Director

DIRECTOR (CLINICAL)

NO. NAME POSITION

1 Prof. Dr. Zamzuri Zakaria@Mohamad Director (Clinical)
DIRECTOR (ADMINISTRATION) POSITION
NO. NAME

1 Mdm. Zuraida Hassan Director (Administration)

SENIOR DEPUTY DIRECTOR (STRATEGY AND CORPORATE AFFAIRS)

NO. NAME POSITION

1 Dr. Siti Zainab Tauhed Senior Deputy Director
HEAD OF DEPARTMENT (ADMINISTRATIVE)

NO. NAME DEPARTMENT

1 Br. Norazilee Abd Aziz HRGA

2 Br. Ahmad Anwar Zaini [email protected] Finance

3 Br. Ahmad Hisyamudin Abd. Rahman Facility & Engineering

4 Br. Mustakim Ahmad Information Technology

5 Br. Faisal Razul Razali Quality Assurance & Safety

6 Sr. Nurdilaili Mohd Zain Public Relation

7 Sr. Khairunnisa Md. Niza Medical Social Work

8 Br. Muhammad Azrul Hazerin Abdul Razak Legal and Governance Compliance

9 Prof. Dr. Aminudin Che Ahmad Shariah Compliance

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 17
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

HEAD OF CLINICAL DEPARTMENT DEPARTMENT
NO. NAME

1 Asst. Prof. Dr. Muhammad Abdus- Syakur Emergency & Trauma

Abu Hasan

2 Assoc. Prof. Dato Dr. Mohd Basri bin Anesthesiology

Mat Nor

3 Ass. Prof. Dr. Wan Fathin Fariza Wan Dietetic & Food Services

Mahmood Phatalogy & Laboratory Medicine
4 Assoc. Prof. Dr. Norlelawati A. Talib

5 Assoc. Prof. Dr. Ahmad Marzuki Omar Internal Medicine

6 Asst. Prof. Dr. Aidila Jesmin Jabbari Ophthalmology

7 Assoc. Prof. Dato. Dr. Ahmad Fadzil Abdullah Paediatrics

8 Assoc. Prof. Dr. Wan Ishlah Leman Ear, Nose & Throat

9 Assoc. Prof. Dr. Ahmad Razali bin Md.Ralib Radiology

10 @Md Raghib

Assoc. Prof. Dr Nora Mat Zin Psychiatry

11 Prof. Dr. Zalina Nusee Obstetrics & Gynaecology
12 Assoc. Prof. Dr. Shukrimi Awang Orthopaedics, Traumatology &

Rehabilitation

13 Assoc. Prof. Dr. Nik Nur Fatnoon Nik Ahmad Educational & Research

14 Asst. Prof. Dr. Ahmad Faidzal Othman Surgery

15 Matron Sarina Ahmad Nursin

16 Madam Che Rokiah Ismail Pharmacy

17 Sr. Wan Nur Munirah Wan Abd Manan Medical Record

18 Assoc. Prof. Dr. Aminudin Che Ahmad Shariah Compliance

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM

18 ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

CLINICAL COORDINATOR UNIT
NO. NAME

1 Assoc. Prof. Dr. Mohd Nazli Kamarulzaman Operation Theatre

2 Asst. Prof. Dr. Salmah Anim Abu Hassan Rehabilitation

3 Asst. Prof. Dr. Mohd Nizamuddin Ismail Intensive Care

4 Assoc. Prof. Dr. Junaini Kasian Day Care

5 Assoc. Prof. Dr. Che Rosle Deraman Haemodialysis

6 Asst. Prof. Dr. Nor Adilah Harun Dental & Maxillofacial Surgery

7 Dr. Dina Syazana Ho Imran Ho Clinical Management

8 Asst. Prof. Dr. Norhidaya Kamarudin Infectious Prevention & Control

9 Assoc. Prof. Dato' Dr. Abdul Hadi Jaafar Cardio Care

10 Asst. Prof. Dr. Aida Nur Sharini Mohd Shah IIUM Poison

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 19
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

HUMAN RESOURCE
STATISTICS

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

HUMAN RESOURCE STATISTICS

The post that have been approved for SASMEC @IIUM in various post (clinical and
non-clinical) by Jabatan Perkhidmatan Awam Malaysia from 2015 until 2020 is 2180.
This is the reasonable �igure to run a hospital with 350 beds.

Overall percentage for Human Resource Management Unit in recruiting new staff in
2020 was 85.2%. The status of recruitment is descripted in the table below:

No. UA/HP Posts Filled-up Offer Le�er to Shortlisted* Vacant** (%) of Filled-up
be issued

1. SASMEC 2180 1614 100 143 323 85.2%
@IIUM

** Upon completion of peperiksaan Sijil Lembaga Jururawat Malaysia
** Vacancy for Nurse (U29) only

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM As of 31st December 2020
ANNUAL REPORT 2020 21
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

(Company No. 101067-P) Garden of Knowledge and Virtue

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM
(SASMEC @IIUM)

STRATEGIC PLAN 2019-2020
ACHIEVEMENT

In order to realize the achievement of the SASMEC @IIUM
2019-2020 Strategic Plan, 55 project/programs with 34 Key Performance
Indicators (KPIs) have been established in year 2019. Performance is
indicated by color for easy monitoring and reporting.

55 Projects/Programs
with 34 KPIs

Performance Indicator

Remark Color
Outstanding Blue
Green
Achieved Yellow
Need Improvement Red

Fail
No Scoring

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 23
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

SUMMARY ACHIEVEMENT

Performance Summary Achievement

Outstanding 2019 2020
Achieved
9 13
Need Improvement
No Scoring 10 3

12 15

33

24

SASMEC MEASURE Target 2019 Target 2020
STRATEGIC Achievement Achievement
OBJECTIVE Percentage of 80 85
S1: Balanced Satisfaction The discussion on 96.7%
student Satisfaction Feedback - 30 post
Feedback survey basic staff - 10 post basic staff nurse
S2: Balanced on survey in progress. - 4 clinically certified
expert - 4 clinically pharmacist
facilities/infrastruc - 30 staff completed for 3 certified
S3: Community ture Module of Post Basic pharmacist - Wound Care IIUMMC
Wellness (PB) training (10 staff for and Diabetic Clinic
S2.1 Number of - 26 post each module) - Sub
S4: Hospital staff received basic staff Speciality - 16 Medical Officer
Sustainability recognition/ - 4 staff trained for Safety (Clinical) - 4 Pharmacist
awards – - 2 NIOSH Health Officer (SHO) - 10 Nurses
P1: Platform for professional accreditation Training - 10 medical - 11 Admin
clinical exposure staff officers
with impactful - 2 certified clinical Weight loss programme
learning culture - 2 clinically pharmacist -4 and Jomfit 2.0 could not
certified Pharmacist be conducted due to
pharmacist - Sub specialty (Initiate s restriction during Covid 19
Wound Care IIUMMC pandemic.
- Sub and Diabetic Clinic) - 30 Nurses
Speciality Internal Revenue:
(Clinical) - 10 Medical Officers Minimum 5.0% = RM 7,395,741
- 4 Pharmacists 20%
S2.2 Number of - 10 medical - 30 Nurses 1,896 Students attached
staff involves in officers 8.8%
(24%) = 6 over 25 Note: (Value) 1. Ronald McDonald
volunteerism -4 participants succeed House of Charity
(local or Pharmacist through JomFit Program 600
2. Snoezelen Therapy for
international - 30 Nurses Internal revenue: 2 Special Kids. Ongoing
level) 5.62% = RM 8.5m
3. MOA with ISN
Percentage of Minimum 15% 2,445 Students attached
client with weight
1. Beacon Hospital
reduction 2. Semarang Hospital

Percentage (%) 8.3%
of internal Note: (Value)

revenue from RM12m
operating
400
expenditure
during the year

P1.1 Number of
enrolled students
on attachment at

IIUMMC
(including post
basic training)

P1.2 Number of 2
Health and

Education related
MOU/MOA

25

SASMEC MEASURE Target 2019 Target 2020
STRATEGIC Achievement
OBJECTIVE P2.1 Number 8 12 Achievement
of registered 5 39 7
P2: High 1 3 60
impact research 7
clinical P2.2 Number 10 15 6
research The responsible unit is in
within a of grant the process to prepare 18 The responsible unit is
strong the facilities as per the (10+8) in the process to
research P2.3 Number requirement of sponsor
centre of clinical prepare the facilities as
ecosystem trial The publication per the requirement of
information is kept at the
P2.4 Number sponsor
of publication respective Kulliyah
DEaR : 1 Copyright
P3: Enhance No of 10 - 6 Health Screening
corporate community (5+5) Program 1) Fun run for infection
social control week
responsibility services - 1 Sunnathon Program
rendered 2) 6 Health Screening
- “Adopt a school”: 3) Awareness infection
Snoezelen (Towards
Stage 2) control with new
norm’s talk
- Fun Run program 4) 1 Sunathon Program
5) “Adopt a school”.
Snoezelen
6) Monthly awareness
talk to public.
7) Merdeka Ride.

26

SASMEC MEASURE Target 2019 Target 2020
STRATEGIC Achievement
OBJECTIVE No. of 6 different Achievement
niche area niche - BFHI (78% for
P4: Offer programs seminar, 1. BFHI:
specialized once a attending course; - Baby Friendly
niche area month
services 3 niche accreditation Hospital Initiative –
program/ accreditation
Workshop expected on June 6 different Process
1 - Halimatussaadia
Postbasic 2020) niche Mother’s Milk
Module Centre (HMMC),
seminar, Awaiting approval
letter.
- Niche Program: once a - To launch Female
Circumcision.
Initiate Wound month - R&D: Four journals,
one book published,
Care IIUMMC); two research
JomFit; Obesity 4 niche completed in
process of writing,
Clinic program/ one research still
ongoing
(Twice/Month) Workshop - Grant (Secured
three grants)
- Seminar: 1 (Basic 2 Postbasic
2. 2 Post basic
Wound Care) Module Module

- 3 Postbasic 3. Diabetic Foot Care
Module Workshop, Obesity
Clinic twice a
month

27

SASMEC MEASURE 2019 2020
STRATEGIC
OBJECTIVE Target Achievement Target Achievement
100% 100%
P5.1 Percentage A. Shariah 100% Documentation: 100%
of - 1)MS 1900:2014
A. Shariah
documentation documentation preparation SIRIM Stage 2
for QMS ISO 2)Documentation review (Compliance) Audit done
9001:2015, MS on 11-13 November
(100%) 2020. SASMEC @IIUM
1900:2014 3)National Seminar: 1 certify for ISO
4)5 guideline shariah 1900:2014 (Shariah-
5)Initiated 3 shariah module Based QMS).
6)Engagement of Consultant Recertification audit will
be schedule in the next
En. Syazwan Arif (Prinsip 3 years (2022).
Mahir)
7)2 ToT , 2 Fiqh Ibadah and B. Quality
12 Monthly Talk SIRIM Stage 2
8)4 Shariah manuscript (Compliance) Audit done
(Books) on 11-13 November
9)11 Monthly theme 2020. SASMEC @IIUM
campaigns certify for ISO
9001:2015 (QMS).
P5: Enhance B.Quality Recertification audit will
patient service 1)8 ISO 9001:2015 & MS be schedule in the next
delivery 3 years (2022).
systems 1900:2014 programs
of relevant 2)ISO documentation C. Public Relation
standards Training H.E.A.R.T of
preparation & Service: MSD in-charge
documentations review
(100%)
3)Engagement of Consultant
En. Syazwan Arif (Prinsip
Mahir)
4) Training on SOP: 11 Feb –
28 March 2019

C. Public Relation
Training H.E.A.R.T of
Service: MSD in-charge

5 programs/activities 5 programs/activities

conducted towards conducted towards

compliance compliance

P5.2 Percentage 1.4 staff trained for SHO at -4
of safety
compliant NIOSH Workplace Inspection

according to ISO 2.Briefing on ERT roles & -4
14501:2018
responsible Safety meeting
28
3.ERT team accreditation -1

training with BOMBA Awareness on Fire

4.Evacuation Drill Safety at Workplace

5.IIUMMC Workplace

Inspection

SASMEC MEASURE Target 2019 Target 2020
STRATEGIC Achievement
OBJECTIVE P5.3 To reduce Achievement
Number of These statistics by 20 %
P5: primarily reflect the of 2019 1) Incident/Accident
Enhance reduced occurrences detected baseline Reporting = 23
patient incident from Pharmacy side reported cases
service reporting/ only (yet some of To reduce (34% reduction
delivery them are from by 20 % from 2019)
systems near Nursing and Doctors of 2019 - Negligence: 14
of relevant missed/ also) baseline - Poor stock
standards medication To reduce 1) Incident/Accident Management: 5
errors by 20 % of Reporting - Others: 4
2018 - Broke cold chain: 4
P5.4 baseline - Careless: 14 2) Medication Error
Reduction - Loss: 8 Reporting = 22
in number - Others: 9 reported cases
of customer (37.5% increment
complaints 2) Medication Error from 2019)
Reporting - Incorrect drug: 11
- Prescribing: 1 - Incorrect patient:
- Near missed: 5 2
- Filling: 4 - Incorrect dose: 1
- Labelling: 4 - Incorrect
frequency: 1
To reduce 27 % from 324 - Administration
by 10 % of number of survey are technique error: 5
- Other Medication
2018 complaint from error: 3
baseline patient.
48 (2.43%) from 1972
number of survey are
complaint from patient

29

SASMEC MEASURE Target 2019 Target 2020
STRATEGIC Achievement Achievement
OBJECTIVE P6.1 Income
generation RM10m RM 7m RM15m RM 6.4 million
P6: from Patient
P6.2 Income RM1.7m RM1.5m RM2.1m RM 1.0 million
Maximise generation
Productivity, from business RM50k The responsible RM100k The responsible
optimisation 1,485 staff unit is in the unit is in the
of resources area process to
and wealth prepare the process to prepare
creation P6.3 Income the facilities as per
generation facilities as per the requirement of
from CRC the requirement
sponsor
P6.4 Sufficient of sponsor
manpower 2,180 staff 1,567 staff
needs 1) 1267 staff
report duty in
2019 (218 staff
report duty
expected in
February
2020)

2) 4 Induction
Courses
conducted

P6.5 90% 1) (%) Staff 95% 1) (%) Staff
Punctuality of (Start on present at work: present at
staff coming to March due work: 88.85%
to change 87.85%
work 2) (%) 2) (%) Punctuality
of of staff
managem Punctuality of coming to work
staff coming to (No late time-
ent work (No late in): 78.91%
system) time-in):
76.91%

30

SASMEC MEASURE Target 2019 Target 2020
STRATEGIC Achievement
OBJECTIVE No of Achievement
clinical - 275 Beds Complete - 99 Beds
P7: service - 9 OT submission of - 12 OT Service and bed
Comprehen offered - 10 ICU license - 15 ICU capacity
sive - 4 CCU documentation to - 7 CCU - 299 Beds
Education - 3 NICU CKAPS (100%) - 5 NICU - 9 OT
Ecosystem - 7 Labour - Complete 275 - 10 Labour - 7 ICU
- 2 CCU
Room beds of wards Room - 2 NICU
- Establish operated -4 - 4 Labour Room
- 9 Operation - 4 Hemodialysis
Biobank Theatre (OT) Hemodialy
operated sis Chair Chair
- Establish
TB Lab PALM
- Establish - Biobank: 60%
Forensic - Forensic Lab
Lab
(Proposed establishment
2021) postponed (KIV
2022)
- TB lab : 90%

31

SASMEC MEASURE 2019 2020
STRATEGIC Achievement
OBJECTIVE Target Target Achievement
3
LG1.1 3 - - 4 web servers for
Numbers of iPesakit
LG1: system and 99%
Ensure data backup 90% - 3 webservers for
availability eHR
of system LG1.2 % of 2
and data system and - 2 webservers for
At least 2 iKewangan
data star
availability 99% 99% 99%
50%
LG1.3 % of 80% 65% (Availability 90% 85% (additional
wireless 100%) APs installed)
coverage (Availability 100%)

LG2.1 42 4
Number of
campaigns on

green
initiative
organized

LG2: LG2.2 1 star due to the Rector 1) In progress set
Implement Building Assessment was proposed up of green
green Energy policy
technology Efficiency on design for
Index (Under SASMEC to 2) Final
MyCrest) The discussion assessment on
on finalized form achieve 5 19th December
Star 2020
to be used in
LG2.3 progress. 60% No Data
Reduction in
42/45x100=93.3 100% 42/45x100=93.3%
paper %
consumption

LG2.4 % of
virtualize
servers

32

SASMEC MEASURE Target 2019 Target 2020
STRATEGIC Achievement Achievement
OBJECTIVE LG3.1
Percentage To increase 3.8% (49/1267) To increase 0.7% (11/1567)
LG3: by 10 % of by 20 % of
Enhanced (%) of
Talent & Increasing in 2018 2018
Professional baseline baseline
ism number of
staff who 1. 19 staff with
further their
studies PB

LG3.2 1)10 staff with PB Perioperative
Percentage
Perioperative 2. 19 staff with
(%) of
increasing in 2)10 staff with PB PB Intensive

number of To increase Intensive Care Care
staff nurse by 50 % of 3)3 Staff with PB
with post- the total To increase 3. 4 staff with
minimum Critical Care
basic compliance 4)4 Staff with PB by 70 % of PB Cardio
compliance to numbers
the minimum Midwife the total Care
5)6 Staff with PB
Act 586 compliance 4. 14 staff with
requirement Dialysis
numbers PB Midwife

5. 11 staff with

6)2 Staff with PB PB HDU

SCN/NICU 6. 8 staff with

7)10 Staff with PB PB NICU

Emergency 7. 16 staff with

PB

Emergency

33

SASMEC MEASURE 2019 2020
STRATEGIC Achievement
OBJECTIVE Target Target Achievement

- >350 number of 450 - >450 number of
staff involved in
LG4.1 staff involved in Islamic based
programs/
Number of Islamic based trainings

staff involved programs/ - Smile & Salam
Awareness
in Islamic 350 trainings Campaign (Aug
– Nov 2020)
LG4: based (IOHK) i. Launching
Develop on Smile &
Insaniah programs/trai - Smile and Salam Salam
Akhlaq Awareness
nings (Shariah Campaign
ii. Forum on
Compliance Unit) Smile &
Salam
iii. Video &
Creativity
Competition
on Smile &
Salam
iv. Distribution
of Smile &
Salam
Badge to all

LG4.2 % of 1% 4.5% 1% 0.51%
staff involved
in disciplinary

cases

34

(Company No. 101067-P) Garden of Knowledge and Virtue

35

JANUARY

SPINE MASTERCLASS WORKSHOP AND NURSING SYMPOSIUM

DATE: 9 – 10TH JANUARY 2020
VENUE: AUDITORIUM & SEMINAR ROOM, IIUM MEDICAL CENTRE
This workshop involved world-renowned Neurosurgeon giving lectures on Principle of Spinal
Instrumentation, Pain Intervention and many more. This workshop was attended by nurses
and masters students to enhance their knowledge in neuroscience and spine procedures.

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM

36 ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

JANUARY

"INFECTION PREVENTION AND CONTROL WEEK 2020"

DATE: 13 – 18TH JANUARY 2020
VENUE: AUDITORIUM & SEMINAR ROOM, IIUM MEDICAL CENTRE

The program was organized by the Infection Control Team and Nursing Department, IIUM
Medical Centre to educate and create awareness among staff on the importance of infection
control and prevention. This program also serves as the platform to assess the knowledge,
attitude and practice in clinical area toward prevention and control of infection among
IIUMMC staff. This 5-days program includes IPCW Practice Competition (involved all wards),
IPCW Workshop, IPCW Campaign among IIUMMC staff, patients and relatives and highlight of
the program was IPCW 1.0 2020 FUN RUN which was opened to public participation.

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 37
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

JANUARY

SIGNING CEREMONY BETWEEN INTERNATIONAL ISLAMIC UNIVERSITY
MALAYSIA AND BEACON HOSPITAL SDN BHD

DATE: 20TH JANUARY 2020
VENUE: BANQUET HALL, LEVEL 5, MUHAMMAD ABDUL-RAUF BUILDING, IIUM GOMBAK
The Signing Ceremony Memorandum of Agreement (MOA) between International Islamic
University Malaysia (IIUM) and Beacon Hospital Sdn Bhd. was held for partnership and
collaboration between the International Islamic University Malaysia (IIUM) and Beacon
Hospital Sdn. Bhd. This agreement is to setting up the Ambulatory Care Centre (ACC) for the
provision of oncology coverage for local community and internal doctors of IIUM and Beacon
Hospital Sdn Bhd; which this is the �irst ever collaboration program in the East Coast region.

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM

38 ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

FEBRUARY

ACCREDITAECDCSRHEODRITTCEODUSRHSEORINTSCPOIRUITRUSAELICNASRPEIFROITRUHAELALCTAHRCEARFEOPRROVIDERS
HEALTHCARE PROVIDERS

DATE: 26TH FEBRUARY 2020
DVEANTUEE: :2U6iTTHMFSEGB. RBUULAORHY 2020
VENUE: UiTM SG. BULOH
IIUM Medical Centre has sent one (1) par�cipant,
IaInUdMtMhreedeic(a3l)Coebnsterervhearss steontthoeneA(c1cr)epdaitretdicipShaonrtt,
aCnodurtshereine S(p3i)ritoubasleCrvaerersFtoor tHheeaAlthcccraereditPerdovSidheorrst.
CThoeurtseeamin ScopnirsiitsutaolfCSapreecFiaolrisHtse, aSlhtharciaarheOPffirocveirdearnsd.
TNhuersetes.am consist of Specialists, Shariah Of�icer
and Nurses.

SYMPOSIUM AND WORKSHOP: THE 2ND DIABETIC FOOT CARE PROVIDERS

DATE: 26TH & 27TH FEBRUARY 2020
VENUE: AUDITORIUM & SEMINAR ROOM,
IIUM MEDICAL CENTRE

This 2-days workshop organized by the
Orthopeadics Department and Nursing
Department. This program was held to
enhance knowledge among staff on Wound
Care especially for Diabetes patients. The
program also one of the initiatives include
for IIUMMC Strategic Planning 2020.

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 39
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

MAY

INFECTION & PREVENTION CONTROL TRAINING

DATE: 4TH MAY – 11TH JUNE 2020
VENUE: AUDITORIUM & CEC 3 & 4
In the light of the COVID-19 outbreak, there was a major need to strengthen the adherence to
infection prevention & control practices among IIUMMC community. Thus, the Infection
Control Team of IIUMMC has organized an intensive IPC Training for all staff that includes
specialists, medical of�icers, nurses, administrators, etc.. The interesting part of the training is
assessment on the practical part.

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM

40 ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

JUNE

FIQH IBADAH TRAINING FOR MEDICAL PERSONNEL NO.1/2020

DATE: 24TH – 25TH JUNE 2020
VENUE: AUDITORIUM & SEMINAR ROOM, IIUM MEDICAL CENTRE

The Fiqh Ibadah Training was organized 4 times a year by Shariah Compliance Unit. The
objective of this program is to educate all staff on �iqh ibadah to practice on their daily life and
assisting patients during treatment.

The participants for this 1st session consist of 40 staff among Assistant Medical Of�icers,
Nurses and Medical Health Assistants.

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 41
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

JULY

CUSTOMER SERVICE TRAINING PROGRAMME: LEADING WITH ADAB NO.1/2020

DATE: 13TH – 14TH JULY 2020
VENUE: CEC 1, SASMEC @IIUM

Human Resource Development Unit was
organized the Customer Service Training
Programme: Leading with Adab to all staff
of Sultan Ahmad Shah Medical Centre
@IIUM, especially for those who involve in
handling patients, visitors and the public.

AWARENESS PROGRAMME ISO 9001:2015 AND MS 1900:2014
(SHARIAH-BASED QMS)

DATE: 21ST JULY 2020
VENUE: Auditorium, SASMEC @IIUM

Awareness Programme on ISO 9001:2015
and MS 1900:2014 (Shariah-based QMS)
talk has been organized by Department of
Quality Assurance & Licensing.

This talk was held in order as preparation SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM
among all staff SASMEC @IIUM as the ANNUAL REPORT 2020
hospital is in the process to obtain
certi�ication of ISO 9001:2015 and MS “Healthcare Education, Research and Services
1900:2014 (Shariah-based QMS). through Maqasid Shariah and Sustainable Development”

42

AUGUST

SASMEC MERDEKA FUN RIDE 2020

DATE: 26TH AUGUST 2020
VENUE: SASMEC @IIUM – GUA CHARAS, SG. LEMBING

This program was an idea from Hospital Director himself to cultivate work life balance among
staff while appreciating the true meaning of independence. The participant of this program
was about 40 male staff from administration and clinical groups.

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 43
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

AUGUST

SASMEC @IIUM INDUCTION COURSE NO.1/2020

DATE: 10TH – 12TH AUGUST 2020
VENUE: Auditorium, SASMEC @IIUM
This program was organized by Human
Resource Development Unit in order for
staff con�irmation in service.
The program not only covered talks on
University policy and staff bene�its; but
also inculcated all participants on team
work in carry out the daily work.

TRAINING FOR TRAINERS

DATE: 25TH AUGUST 2020
VENUE: CEC 1, SASMEC @IIUM
The program was organized by Shariah
Compliance Unit. This program was held to
guide staff on shariah based practice and
become trainers among their colleagues.

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM

44 ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

SEPTEMBER

VISIT AND DISCUSSION ON HALIMATUSSADIA MOTHER’S MILK CENTRE

DATE: 15TH SEPTEMBER 2020
VENUE: SASMEC @IIUM

Visit and discussion with Mufti of Pahang on Halimatussadia Mother’s Milk Centre in SASMEC
provided this hospital one step ahead to become Baby Friendly Hospital. The visit took place

in Pediatrics Ward, Special Care Nursery (SCN) and Neonatal Intensive Care Unit (NICU).

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 45
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

OCTOBER

WORLD MENTAL HEALTH DAY 2020

DATE: 27TH OCTOBER 2020
VENUE: SASMEC @IIUM

Department of Psychiatry and mental
health SASMEC @ IIUM was organized a
webinar series in conjunction with World
Mental Health Day 2020. Among topics
discussed in this webinar were
“Supporting Spouses with Mental Illness”,
“Handling Special Child Emotion”, “Weight
Management Tips in Psychology Way” and
“Women's Mental Health & Challenges

NOVEMBER

SASMEC @IIUM COMPLIANCE AUDIT STAGE-2 QUALITY MANAGEMENT SYSTEM
(QMS) ISO 9001:2015 AND MS 1900:2014 (SHARIAH-BASED QMS) BY SIRIM QAS

DATE: 23rd – 27th NOVEMBER 2020 SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM
VENUE: SASMEC @IIUM ANNUAL REPORT 2020

SASMEC @IIUM was in the process of obtaining “Healthcare Education, Research and Services
the ISO 9001:2015 (Quality Management through Maqasid Shariah and Sustainable Development”
System) and MS 1900:2014 (Syariah-Based
Quality Management System) certi�ication. The
SIRIM Stage 1 External Audit (Adequacy Audit)
was held on 28th – 29th November 2019 and
moved forward to SIRIM Stage 2 External Audit
(Compliance Audit) process.

46

DECEMBER

SASMEC @IIUM IBADAH CAMP 2020

DATE: 10TH – 11TH DECEMBER 2020
VENUE: Auditorium/ Seminar Room/
CEC1/ online platform

Ibadah Camp is an annual program that
compulsory for all IIUM staff to attend.
The SASMEC @IIUM Ibadah Camp 2020
has been organized by Information
Technology Department (ITIM). The
theme for this year Ibadah Camp was
“Social Realities & Islamic Ideals”

INTEGRATED FIQH IBADAH TRAINING FOR MEDICAL PERSONNEL NO.3/2020
& ADMINISTRATIVE STAFF 2020

DATE: 16TH – 17TH DECEMBER 2020
VENUE: Auditorium/ Seminar Room/
CEC1

This program involved Assistant Medical
Of�icers, Nurses, Medical Health
Assistances and Administrative Staff.
This program focused on the spiritual
care and the preparation in facing the end
of life.

SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM 47
ANNUAL REPORT 2020
“Healthcare Education, Research and Services
through Maqasid Shariah and Sustainable Development”

Contact Info:
SULTAN AHMAD SHAH MEDICAL CENTRE @IIUM
Jalan Sultan Hj Ahmad Shah, Bandar Indera Mahkota
25200 Kuantan, Pahang Darul Makmur, Malaysia.

Tel : +6095912500
Website: http://www.iium.edu.my/medicalcentre