Axa PPP Employee Info 2016

An Employee Guide
2016

Fit for Life
Healthy Life. Healthy Mind.
Healthy You.

AXA PPP Policy number B0727
Claims Telephone Line: 0800 854 908

Who are AXA PPP?
Founded in 1938, AXA-PPP cover nearly 2 million members worldwide, including 35,000
businesses in the UK. Their experience of providing access to health cover for businesses
means that they can offer you, the expertise, understanding and excellent customer service
you would expect from a global provider.

AXA PPP Advance benefits
Innovative technology and digital platforms to help initiate and sustain better health.

The more you take care of yourself today, the more you can make the most of every moment:
at work and at home – now, and in the future. Your AXA PPP healthcare ADVANCE wellbeing
programme encourages you to live life well.

If you wish to join this corporate scheme, these are the current discounted prices:

July 2016 AXA PPP Rates per annum

Single £494
Married £988
Family £1,235
Single Parent Family £741

Is there an excess on the policy?
Yes, the excess amount is set at £100 per person, per policy year.

So what benefits does the AXA Healthcare Scheme offer?

Your Wellbeing Hub
Signposting you to all the available services through a secure online bespoke microsite.

AXA has made it easy for you to access wellbeing services, keep track of your claims and
treatments, and contact AXA Personal Advisers through the secure message centre. Your
Wellbeing Hub is available 24 hours a day, which means you can access all your benefits – at
home and at work.

Health Gateway
The Health Gateway is an effective way in which we can help you live life well. You can use it
to fine-tune your lifestyle and achieve health goals – whether that’s losing weight, sleeping
better or getting fitter.

AXA PPP Policy number B0727
Claims Telephone Line: 0800 854 908

At the heart of the Health Gateway is the Health Age Calculator. This helps you discover what
your health risks might be and highlights where your health is strong – and where it could
improve.

 The Health Gateway sets achievable goals and suggests manageable actions guiding
toward proven health outcomes.

 Tools to help you live more healthily.
 Integrates with popular apps and devices.
 You can easily access the Health Gateway 24/7 via the website and app; at work, at

home or on the go.

For more information see, AXA PPP Healthcare Health Gateway

Health Age Calculator
The Health Age Calculator is unique in calculating health age measured against a healthy
adult and not the typical unhealthy UK average. The Employee Health Gateway uses this
information to intelligently suggest services and tools, as well as provide articles and guidance
to support employees to reduce their health age and achieve their personal health goals.

A video demonstration of The Health Gateway and Health Age calculator can be viewed here:

https://www.youtube.com/

Active+
Active+ is an AXA online store, offering thousands of products and services to support positive
health, wellbeing and lifestyles. With the latest fitness technology, relaxing getaways,
nutritional products and more, Active+ can help you find ways to live more healthily and feel
better each day. And as an AXA PPP healthcare member, you’ll be able to enjoy discounts,
rewards and exclusive offers.

You can access the site through: www.myactiveplus.com/

AXA PPP Policy number B0727
Claims Telephone Line: 0800 854 908

Health at Hand
Our Health at Hand 24/7 medical information helpline means you can talk to a nurse or
counsellor whenever you need to. The team also includes pharmacists and midwives who are
available every day.

Our experts are here to support you with useful insights, including information about illness,
symptoms and medication. This means you can address their health concerns when they
arise.

You can access the site through: https://www.axappphealthcare.co.uk/health-services/health-
at-hand/

Clinical led pathways, providing fast access to expert treatment and support

Fast Track Appointments
Navigating your way through the healthcare systems can be difficult and time consuming,
especially at a time when patients are worried about your health and what lies ahead for them.
AXA’s market leading and unique in-house Fast Track Appointments service helps both you
and Seatronics at a time when most needed. For you, AXA helps you find an appropriate
specialist, and they can also book the first specialist appointment.

Appointments will be at a time and place that is convenient to both your work and home
commitments, taking away the hassle and anxiety sometimes associated with accessing the
healthcare system.

From a business perspective, we have the opportunity to direct treatment to high quality
providers of care who, in turn, offer us improved commercial terms for the treatment they
provide to you. These improved claims costs help us to deliver both control and sustainability
to our company medical plan costs.

Since its launch, the AXA Fast Track Appointments team has supported in excess of 170,000
of their claimants.

Working Body
Musculoskeletal conditions feature prominently in the causes of both long and short term
absence and account for 48% of condition in the next 12 months. That’s why AXA are excited
to tell you about Working Body, AXA’s intelligent, comprehensive solution that delivers a better
member journey at the same time as focusing on delivering better financial control on
healthcare costs.

Developed using research undertaken in collaboration with leading clinical institution Queen
Mary University of London, AXA’s evidenced based pathway actively tackles the many issues

AXA PPP Policy number B0727
Claims Telephone Line: 0800 854 908

posed by musculoskeletal health conditions, delivering fast access to the most appropriate
care.

AXA place a team of qualified and experienced physiotherapists at the heart of Working Body
so members can arrange to speak with one of our experts without the need to see a GP.
Members will also receive case management and, where required, escalation for further
diagnostic tests such as scanning or to see a specialist for on-going treatment through the
nationwide partner network.

The telephone clinical consultation will direct you to one of three routes:
 Self-Management: AXA will provide you with easy to follow guidance on how best
to manage your condition.
 Face-to-face manual therapy with one of AXA’s approved physiotherapists.
 Specialist referral. In cases where you need further investigation or specialist
involvement

Stronger Minds
One call away and no need for a GP referral.

As soon as you feel like you are experiencing stress, anxiety or depression – you need make
only one call to start your treatment; without the need for a GP referral. The Stronger Minds
team will then ensure the fastest possible access to the most appropriate care.

When calling and discussing personal concerns it’s only natural to want the best psychological
care. AXA PPP healthcare adopt the Clinical Outcomes in Routine Evaluation System
(CORE) - a UK standardised quality evaluation, audit and outcome assessment tool for
psychological therapies. AXA have successfully been adopting CORE within their EAP service
for years with proven better health outcomes.

The Employee Assistance Programme supports you, guiding on the little things through to life
changing events. To optimise your productivity, our Life Management, Health@Hand,
Management Consultancy or telephone/face to face counselling can work together to help
employees deal with the pressures in their lives, to help ensure concerns don’t escalate out of
control.

Where an assessment highlights a need for extended face to face counselling CBT,
psychologist and/or psychiatrist consultations an appointment will be speedily scheduled and
effectively case managed

AXA PPP Policy number B0727
Claims Telephone Line: 0800 854 908

Cancer Care

If you tell us you’ve been diagnosed with cancer, AXA can give you immediate telephone
access to their Dedicated Cancer Nurses – helping to guide you and your family through the
emotional and practical challenges of treatment and recovery. Watch the AXA Cancer care
video for further information.

Anybody who has been diagnosed with cancer is likely to be anxious and confused about what
the illness may mean for them. Our team of Personal Advisers will direct you to our Dedicated
Cancer Nurses straightaway, to ensure they have access to appropriate support.

 Dedicated Cancer Nurses

We will provide you with a Dedicated Cancer Nurse who will offer one-to-one telephone
support and will be able to provide reassurance and clinical information about your condition,
treatment and recovery.

 A supported treatment journey

Recognising that a cancer treatment pathway is complex, AXA’s Dedicated Cancer Nurses
provide holistic support to ensure that your emotional and physical needs are monitored,
providing help and practical solutions. This may include referral for physiotherapy, counselling
or just providing a supportive ear.

 Personalised Care

AXA’s Personalised Care service, is designed to meet the needs of each individual and
includes more flexible support where you choose to use the NHS for some or all of your
treatment. AXA’s Dedicated Cancer Nurses will work with you to develop a tailored care
package which can support additional costs such as childcare and domestic support instead
of private treatment.

For further information on this policy please contact
Morag Ormiston, Group HR Manager 01224 853139 or
Victoria Wright, Anglia Healthcare, Keystone Innovation Centre, Croxton Road, Thetford,
IP24 1JD Telephone: 0844 412 5943, Email: [email protected]