The IT4IT Reference Architecture V2.1 Reference Cards

Reference Cards

The Open Group IT4IT™ Value Chain TM
and Reference Architecture
Version 2.1 IT 4 IT
Personal PDF Edition. Not for redistribution.

TM

IT 4 IT

About the IT4IT™ Value Chain and Reference Architecture

The IT4IT Reference Architecture prescribes holistic management of the business of IT with
continuous insight and control, enabling Boundaryless Information Flow™ across the entire IT
Value Chain.

The Open Group IT4IT Reference Architecture standard comprises a reference architecture
and a value chain-based operating model for managing the business of IT. It provides
prescriptive guidance on how to design, procure, and implement the functionality needed
to run IT. The end-to-end, ‘how to’ emphasis of the IT Value Chain and IT4IT Reference
Architecture also enables the state of services that IT delivers to be systematically tracked
across the service lifecycle.

For more information, see www.opengroup.org/IT4IT.

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM

IT 4 IT

The IT4IT™ Value Chain and Reference Architecture:

Accelerate your Transformation to a Digital Enterprise

An IT4IT Service The IT4IT The IT4IT Value The IT4IT Value
Model approach Standards- Streams support Chain model
enables effective based operating
model shifts IT transition to supports an end-
IT Portfolio effort to value Agile, Lean IT, to-end focus on
Management
delivery DevOps, business
BiModal outcomes

N170 For more detail, view the IT4IT™ Management Guide
“IT4IT™ for Managing the Business of IT”:
www.opengroup.org/library/g160

Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM The IT4IT™ Reference Architecture
and the IT Value Chain
IT 4 IT

Leveraging Business Value Chain Success Value Stream Overview

IT Value
Chain

Continuous Integration

Logical

tDoeCteocrrtect
RetoquFeuslftill
ReqtouiDreempleonyt
StVotarlPauteoerSgtftyoreliaoms
IT Value Chain Plan Build Deliver Run Efficiency Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
&
Supporting Activities Service Model Backbone Drive IT portfolio to Build what the business Catalog, fulfill, & Anticipate & resolve
Continuous AssessmentAgilitybusiness innovation production issues
Finance & Assets needs, when it needs it manage service usage
Conceptual
Sourcing & Vendor

Intelligence & Reporting Service Model Lifecycle

Resource & Project

Governance, Risk & Compliance Providers

Service Model

An Operating Model for the New Style of IT Logical
Service

Service
Release

Conceptual
Service Consumer

Plan Build Deliver Run Service
Release
Define your Prioritize every Handle each Seek to detect
strategy to requirement request by issues and to Blueprint
balance and to build the streamlining correct them
broker your best services the process before Realized Service
portfolio and deploy to fulfill it impacting Desired Catalog
them users Service
Entry

Actual
Service

Service Model Backbone

Continuous Delivery

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM IT4IT™ Reference Architecture,
Level 1
IT 4 IT

Enterprise Defect IT4IT Reference Architecture L1
Component
Architecture
Defect
Enterprise Component

Archi-
tecture

Policy Requirement Test Offer Consumption Component Problem Incident
Component Component Component Component Component

Policy Require- Test Shopping Problem, Incident
ment Case Cart Known
Error Event
Component
Proposal Source Build Offer Request Chargeback/ Service Level
Component Control Component Management Rationalization Showback Component Event
Component Component
Scope Build Component Component Service Service
Agree- Source Offer Contract Monitoring
ment Request Charge- Charge- Component
Project back back Diagnostics &
Portfolio Component Sub- Remediation Service
Demand scription Contract Record Component Monitor
Component IT
Initiative Build Package Catalog Usage Run Configuration
Portfolio Component Composition Component Book Management
Backlog Service Component Service
Design Build Usage Component
Item Component Package Catalog Record
Entry
Service
Portfolio Release Fulfill- Fulfillment Change
Component Composition ment Execution RFC Control
Component Request Component
Component

Con- Logical Service Service Desired Actual
ceptual Service Release Release Service Service
Service Blueprint
Request to Fulfill Detect to Correct
Strategy to Requirement to Deploy
Portfolio

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM Strategy to Portfolio (S2P)

IT 4 IT

Manage your IT Portfolio and Investments to Key Activities
Drive Business Innovation
Strategy Service Portfolio Demand Selection
• Provide the strategy to balance and broker your portfolio
•  Define objectives •  Enterprise •  Consolidate •  Business value,
• Provide a unified viewpoint across PMO, Enterprise •  Align business and Architecture demand risk, costs,
Architecture, and service portfolio benefits, &
IT roadmaps •  Service portfolio •  Analyze priority, resources
• Improve data quality for decision-making •  Set up standards rationalization urgency, and
impact •  What-if analysis
• Provide KPIs and roadmaps to improve business and policies •  Create service •  Ensure governance
communication blueprint and •  Create new or tag
roadmap existing demand

Value Drivers Proof Points

Holistic Demand Business Priorities Data Consistency Innovation % of new investment Demand By source and type
vs maintenance
Across PMO, enterprise Decisions are based on Reliability and trust
architecture, and service business needs based on consistent data Capital % CapEx vs OpEx Usage % satisfied customers
portfolio mgmt across services per service
Traceability
Financial Visibility Communication Costs % planned vs actual Compliance Deficiencies in security
Link from business policies and standards
Information on request to what was With business
investment activity and delivered stakeholders through
value realization service roadmaps

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM Strategy to Portfolio (S2P 2.1)

IT 4 IT

S2P V.2.1 Development Scope & Budget

Chargeback/Showback Development Spend
Component
Chargeback n:1 Cost Modeling Component Service Design Component
Request to Fulfill Record
Policy IT Cost Model Logical
Enterprise Architecture Service Portfolio Conceptual ITFM Supporting Function
Component Component Service 1:n Service
Blueprint Policy
Conceptual Component Requirement to Deploy
Service n:1
Requirement Component

Enterprise n:m Conceptual n:m n:m Requirement
Architecture Service Requirement to Deploy
Policy

Actual Budget for Run & Operate
Spend

Portfolio Scoping & Investment Decisions IT Investment Portfolio IT Budget Request Finance
Backlog Component Approved IT Budget (external to IT)
1:n
Item IT Budget Item Scope Agreement Project Component
Business Process
ITFM Supporting Function 1:n IT Initiative
Requirement to Deploy
n:1 Scoping & Proposed IT
Investment Investments
Decisions

1:n 1:n

Business Portfolio Backlog Item Portfolio Demand Portfolio Backlog Proposal
Strategy Component Item (rationalized/ Component
(External to IT)
Portfolio prioritized) Scope Agreement
Backlog Item
Estimated
Budget

n:1

Functional Component – Key Portfolio 1:1 Competency Assets Estimated Labor & Asset Configuration
Backlog Estimated Labor & Asset Cost
Functional Component – Auxiliary (availability) (availability)
Item
Service Model
Problem Component Labor IT Asset Offer Management
Data Object – Key Management Management Component
Data Object – Auxiliary
Entity Relationship Problem, Supporting Function Request to Fulfill
Record Fabric Integration Known Error
Engagement Dataflow Detect to Correct
Current Practice

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM Requirement to Deploy (R2D)

IT 4 IT

Prioritize Every Requirement to Build or Source Key Activities
the Best Services and Deploy Them
Plan & Design Develop Test Deploy
• Provide a framework for creating, modifying, or sourcing a
service •  IT project plan •  Development: •  Functional: •  Release plan
•  Logical service agile, iterative, desktop, web, •  Change and
• Support agile and traditional development methodologies waterfall, … mobile
model configuration
• Enable visibility of the quality, utility, schedule, and cost of •  Requirements •  Source & set up •  Performance: process
the services you deliver •  Functional & dev. environment desktop, web, •  Knowledge
mobile management
• Define continuous integration and deployment control points technical •  Version control •  Application and
•  Standards & •  Developer testing •  Security: static, security monitors
dynamic
policies

Value Drivers Proof Points

Reuse Time-to-Market Supplier Info Requirements % of requirements – Defects % of detected versus
dev, test, deploy closed at release
Re-use of services and Faster time-to-market for Increased traceability
requirements becomes service realization across internal and Automation % of automated Deploy % of successful
the norm external suppliers build, tests, deploy deployments
Predictability
Financial Visibility Policy Compliance On Time % of project tasks or Change % of emergency
Control point facts for cycles on time changes
Improved inputs to IT quality, utility, security, Across security, risk,
Financial Management and cost enterprise architecture,
on full service cost and finance

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM Requirement to Deploy (R2D 2.1)

IT 4 IT

Defect

RFC (Normal)

Scope Agreement Project Component 1:n Source Control Build Component Change Control
n:m Component Component
Proposal Component 1:n
RFC
Scope Agreement IT Initiative 1:n Source Build
Strategy to Portfolio n:1
1:n 1:n
Request
Rationalization Request n:m n:1
Component
Service Contract (Template) Service Level Component
Request to Fulfill Chargeback IT
Record Initiative Service
Chargeback/ Contract
Showback Development Development
Component Scope & Budget Spend Detect to Correct

Build Package

RFC

Request to Fulfill Service Design Component Release Release n:m Build Package Fulfillment Execution
Package Component Component
Service Portfolio Logical
Component Service 1:1 Composition Comp. 1:n Desired Fulfillment
Blueprint Service Request
Conceptual Logical Service Release 1:1 Release Package
Service 1:n Service
Service 1:n Blueprint 1:n 1:n 1:1
Strategy to Portfolio
Release n:m Request to Fulfill

Development Spend 1:n 1:n

Requirement Service Catalog Entry (Unbound) Catalog Composition
Component
1:n
Service Catalog Entry
n:m Request to Fulfill

Requirement Test Component Defect Defect Component
Component
Policy Component n:m 1:n Test Case 1:n 1:1
1:n Requirement
Policy Defect
Strategy to Portfolio
IT4IT Reference Architecture, Version 2.1 Entity Relationship 1:1 Defect Defect Incident
Portfolio Demand Functional Component – Key Record Fabric Integration Component
Component Functional Component – Auxiliary Engagement Dataflow Problem
Service Model Current Practice Component
Portfolio Backlog Item Data Object – Key
Strategy to Portfolio Data Object – Auxiliary Problem,
Known Error
Detect to Correct Incident

Detect to Correct

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM Request to Fulfill (R2F)

IT 4 IT

Manage Catalog, Subscriptions, and Fulfillment Key Activities
across Multiple Providers
Design & Publish Subscribe Fulfill Measure
• Help your IT organization transition to a service broker model
•  Mash catalog items •  Portal engagement •  Route fulfillments •  Service usage
• Present a single catalog with items from multiple supplier from all fulfillment •  Personalized •  Automate measurement
catalogs engines
experience deployment •  Chargeback/
• Efficiently manage subscriptions and total cost of service •  Set pricing, •  Self-service •  Use internal and showback
options, and SLA •  Manage
• Manage and measure fulfillments across multiple suppliers external providers •  Cost transparency
•  Publish services subscriptions •  Integrate with •  Surveys and

change, asset & ratings
config. systems

Value Drivers Proof Points

Consumption Single Catalog Service Broker Deliver Subscriptions per Broker % of subscriptions active
period per service or expiring
Consumers easily find Single offer catalog with Transition from request
and subscribe via self - multiple fulfillment management to broker Speed % of orders fulfilled Usage % of successful
service providers with automation deployments
Cost Optimization
Efficiency Traceability Costs % of self-service Satisfaction % of subscriptions
Recover expired and requests requiring an incident
Standard subscription Across subscription, unused subscriptions
process with policies and usage, and chargeback and licenses
automation

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM Request to Fulfill (R2F 2.1)

IT 4 IT

n:m 1:1 Engagement Self-Service
Experience Portal Support
User Profile Service Catalog Collaboration Knowledge

Shopping Cart

Shopping Cart Offer Consumption Component Conversation
Knowledge
Incident

Composite/Compound Service Level Status

n:m 1:n Service Request 1:n Service Level Status Knowledge & Incident
Component Collaboration Component
Contract Service Component
Contract Service Contract Detect to Correct
(Template) (Instance) Supporting Function
Detect to Correct Finance
Offer Mgmt. Request Rationalization Chargeback/Showback Chargeback (External to IT)
Component Component Record
1:1 Component Chargeback
n:m 1:n Record
Subscription 1:n
Offer Request n:m Subscription
Catalog 1:n Chargeback
Offer Contract
Chargeback
Record

Estimated Estimated Labor Project Component Chargeback
Record
Labor & & Asset 1:n 1:n

Asset Cost Configuration Service Catalog Request
Entry (Bound)
n:m Service
Portfolio
Proposal Requirement to Deploy Chargeback Component
Component Record
Strategy to Portfolio
Service Monitoring Usage

Strategy to Portfolio n:1 Service Component

Monitor

Catalog Fulfillment Execution Detect to Correct Usage R2F 2.1
Composition Request Component
Component Component Desired Functional Component – Key
Fulfillment Service Usage Functional Component – Auxiliary
Service Catalog Entry Request n:1 Service Model
Data Object – Key
Sourcing & Usage Record Data Object – Auxiliary
Vendor Entity Relationship
Service Catalog Release Invoice Record Fabric Integration
Management Engagement Dataflow
Entry (Unbound) n:1 Package RFC Actual (External to IT) Current Practice
Service
Release 1:1 Request Request Cost
Composition 1:1
Component 1:n Change Control Fulfillment IT Asset
1:n Component Configuration Engine & Deploy/ Management
Service Release Management Provision Systems
Blueprint RFC Component
Detect to Correct Supporting Function
Requirement to Deploy Actual Service
Detect to Correct

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM Detect to Correct (D2C)

IT 4 IT

Integrating IT Operations to Quickly Find Key Activities
and Fix Issues
Detect Diagnose Change Resolve
• Bring together IT service operations to enhance results
and efficiency •  See events, •  Enrichment •  Define change •  Implement change
alarms, and metrics •  Root cause request •  Leverage run
• Enable end-to-end visibility using a shared configuration across the entire •  Severity and
model infrastructure •  Perform problem books
business impact and risk analysis •  Verify recovery
• Identify issues before they affect users •  Understand user •  Defined escalation •  Close records
issues •  Approve
• Reduce the mean time to repair path
•  Trace the •  Auto-fixed common
relationship
between events issues

Value Drivers Proof Points

Efficiency Collaboration Traceability Velocity Decrease mean time Effort % of events and
to repair incidents escalated
End -to-end visibility to Common language with Across event, incident,
quickly identify and consistent data and change, and resolution Root Cause Increase in problems Teamwork % of change -related
resolve shared configuration identified and solved outages
Improvement
Cost Risk Costs % of automated event Satisfaction % of first call resolution
Shorter mean time to and incident resolutions
Reduce tickets, war Defined business impact repair and more uptime
rooms, and duplicate and reduced clannish
work knowledge

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM Detect to Correct (D2C 2.1)

IT 4 IT

Functional Component – Key Release Composition Request Offer Management D2C V.2.1
Component Rationalization Component
Functional Component – Auxiliary Portfolio Demand
Service Release Component Request to Fulfill Component
Service Model Blueprint
Data Object – Key Requirement Subscription Portfolio Backlog
Data Object – Auxiliary to Deploy Request to Fulfill Item
Entity Relationship Strategy to Portfolio
Record Fabric Integration Service Service Contract (Template)
Engagement Dataflow Contract 1:n
Current Practice (Template) Service 1:n
Contract
Service Level Status (Instance) Change Control
n:m RFC RFC Component

Service Level Self-Service RFC Defect Component 1:n RFC
Component Support Incident Defect
Portfolio
Offer Usage 1:1 Request to Fulfill Defect Defect Backlog
Consumption Component n:m Requirement
Component KPI to Deploy 1:1 Item
Request to Fulfill Service Contract
Request to Fulfill 1:1 1:1

Status Usage Business / IT Business Measurement
Measurement (Incident)

Service Monitoring Event Event Incident Incident Problem Problem
Component Component Component Component
n:m n:m
Event Interaction Problem,
Known Error
n:m Incident

Service Monitor 1:n

n:m

Service 1:n Run Book n:m Knowledge
Monitor n:1
Service Discovery
Actual Service Run Book Run Book

Fulfillment Execution Actual Configuration n:m Knowledge & Collaboration
Component Service Management Component
Component Diagnostics &
Fulfillment Desired 1:1 Remediation Knowledge Conversation
Actual Service Component
Request Service 1:1
n:m Run Book
1:n n:m
n:m
Request to Fulfill n:m Supporting Function

RFC

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM IT4IT™ Success Stories

IT 4 IT

• Shell simplified its complex IT • Bridged both IT and business silos • Applied Value Chain thinking
process and tool landscape • Enabled genuine collaboration to IT management

• Improved governance on business function • Increased automation
• Reduced number of IT vendors automation in IT operations
• Better time-to-market

For more case studies and testimonials visit:
www.opengroup.org/IT4IT/testimonials

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

TM

IT 4 IT

About The Open Group

Leading the development of open, vendor-neutral technology standards and certifications
The Open Group is a global consortium that enables the achievement of business objectives through
technology standards. The Open Group works with customers, suppliers, consortia, and other standard
bodies. Its role is to capture, understand, and address current and emerging requirements, establish
policies, and share best practices; to facilitate interoperability, develop consensus, and evolve and integrate
specifications and open source technologies; and to operate the industry’s premier certification service.
Keys facts include:
• Over 600 member organizations, with over 40,000 participants in The Open Group activities from 126

countries
• Our platinum members are: DXC Technology, Fujitsu, HCL, Huawei, IBM, Micro Focus, Oracle, and Philips
• Services provided include strategy, management, innovation and research, standards, certification, and test

development
• Vision of Boundaryless Information Flow™, with Enterprise Architecture as a critical element for making the

vision a reality; the TOGAF® Architecture Development Method (ADM) provides an important toolset
Further information on The Open Group can be found at www.opengroup.org.

N170 Copyright © 2017-18 The Open Group. All Rights Reserved. IT4IT™ is a trademark of The Open Group.
Personal PDF Edition. Not for redistribution.

Copyright © 2017-2018 The Open Group. All rights Reserved. IT4IT™ is a trademark of The Open Group.

Personal PDF Edition. Not for redistribution.